May 27, 2022 NHTSA CAMPAIGN NUMBER: 22V384000
Label Missing Tire Information/FMVSS 110 & 120
Missing tire information could lead to an incorrect tire or rim being installed, or incorrect tire pressure, increasing the risk of a crash.
NHTSA Campaign Number: 22V384000
Manufacturer Ford Motor Company
Components EQUIPMENT
Potential Number of Units Affected 5,247
Summary
Ford Motor Company (Ford) is recalling certain 2022 F-Super Duty F-250, F-350, F-450, F-550, F600, and 2023 E-Series vehicles. In addition, certain 2016 E-Series, 2017 and 2019 F-450, 2021 F-350, and 2021 Transit vehicles that received a reprinted label are also included in this recall. The Safety Certification Labels are missing the tire size, rim type, and tire pressure values for both the front and rear axles. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 110, “Tire Selection and Rim”, and 120, “Wheels and Rims-Other Than Passenger Cars.”
Remedy
Dealers will replace the Safety Certification Label, free of charge. Owner notification letters were mailed July 6, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 22C09.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
June 3, 2022
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 22C09
Certain 2016-2023 Model Year Transit, Super Duty and Econoline Vehicles
Safety Certification Label Replacement
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Transit | 2021-2022 | Kansas City | October 14, 2021 through May 11, 2022 |
| Super Duty | 2021-2022 | Kentucky Truck | March 05, 2021 through May 18, 2022 |
| Econoline/Super Duty | 2016-2023 | Ohio | January 07, 2016 through May 11, 2022 |
REASON FOR THIS COMPLIANCE RECALL
Some of the affected vehicles may not conform to the labeling requirements specified by
Federal/Canada Motor Vehicle Safety Standard (F/CMVSS) No. 110 (S4.3.3) and F/CMVSS No.120 (S5.3), and are missing the tire size, rim size and tire pressure information on the Safety Certification label. Missing the described information could lead to an incorrect tire, rim and tire pressure combination being installed on the vehicle, increasing the risk of a crash.
SERVICE ACTION
Before delivering any new in-stock vehicles involved in this recall, dealers are to order a new Safety Certification label per VIN from the SSSC. When the replacement label is available, dealers are to remove the incorrect label and install the new correct label per Attachment III – Technical Information. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner letters are expected to be mailed the week of June 27, 2022. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
MOBILE REPAIR RECOMMENDATIONS
- Mobile repair will be approved on a per-trip basis (not per-VIN) through the SSSC to facilitate repairs at builder/fleet locations where groups of units are located or where the vehicles are unable to be driven to the dealership.
- Confirm with customer a mobile repair is feasible.
- Check OASIS prior to going to the customer’s home or business to confirm if any other outstanding FSA needs to be completed.
- Transportation – due to the simplicity of this repair, a specialty vehicle is not required.
MOBILE REPAIR ADDITIONAL INFORMATION
Please ensure the technician brings the following to the mobile repair destination:
- Printed Technical Instructions.
- Printed Repair/Work Order or any other necessary documentation as customer copy(s)
- Shirt/uniform and vehicle graphic with dealership or Ford logos are recommended.
- Recommended tools and cleaning supplies: plastic scraper, mineral spirits, isopropyl alcohol and a clean lint free shop towel.
MOBILE REPAIR QUESTIONS AND ASSISTANCE
- For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. Work with Dealership warranty administrator to create a SSSC contact ID#.
- Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline: (800) 325-5621.
SOLD VEHICLES
- Ford has not issued instructions to stop selling/delivering or driving used vehicles under this compliance recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
- This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
- Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 481216251.
- Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
- Refunds will only be provided for the cost associated with the replacement of the Safety Certification label.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
PARTS REQUIREMENTS / ORDERING INFORMATION
Dealers are to order a new label per Vehicle Identification Number (VIN), from the SSSC BEFORE scheduling a vehicle for service.
CERTAIN 2016-2023 MODEL YEAR SUPER DUTY, TRANSIT AND ECONOLINE VEHICLES — SAFETY CERTIFICATION LABEL REPLACEMENT
SERVICE PROCEDURE
1. Dealers are to order a new label per Vehicle Identification Number (VIN), from the Special Service Support Center (SSSC) BEFORE scheduling a vehicle for service.
NOTE: It may take several days for label to arrive. Do NOT schedule a vehicle repair until the label arrives and the VIN is verified.
NOTE: Label is VIN specific.
– All vehicles are to have the Safety Certification label replaced.
2. Confirm that the VIN on the respective new label match the VIN on the vehicle. See Figure 1.
- If the VIN does not match, contact the SSSC before proceeding with this program.
NOTE: The Safety Certification Label is located on the front driver side door B-pillar below the door latch striker plate.
NOTE: Federal Motor Vehicle Safety Standard (FMVSS) No. 567.4 requires the label be permanently affixed in such a manner that it cannot be removed without destroying or defacing it. Placing one label over another without removing the first would violate this FMVSS standard.
NOTE: Laws may vary by state and region. Concealing or misrepresenting the identity of motor vehicle could be a violation of code resulting in a misdemeanor or felony punishable by imprisonment and/or fines.
3. Note orientation of the label.
4. Remove with an suitable plastic razor blade scraper that will not damage the paint or clear coat of the vehicle. See Figure 2.
NOTICE: Do NOT use a metal scraper tool, this could cause paint damage.
5. Using mineral spirits and a suitable clean cloth rag remove excess residue from the label. See Figure 3.
6. Using a clean cloth and isopropyl alcohol remove any remaining residue left from the mineral spirits.
7. Install the new label in the same location and orientation in which it was removed on the B-Pillar.
See Figure 4.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.
Chronology :
May 2020 – On May 12, 2022, an issue pertaining to missing information on the Safety Certification Label was brought to Ford’s Critical Concern Review Group for review. The day prior, on May 11, 2022, an upfitter notified Ford Motor Company that their recently received incomplete vehicle had missing tire information on the Safety Certification Label.
The label supplier provided a list of all VINs that received a Safety Certification Label with missing information. Analysis found that this affects vehicles with Gross Vehicle Weight Ratings (GVWRs) of over and under 10,000 pounds. FMVSS 110 S4.3.3 requires the tire size and rim type information to be displayed on the Safety Certification Label for non-passenger cars with GVWRs of less than 10,000 pounds. FMVSS 120 S5.3 requires the tire size, recommended cold inflation pressure, and rim size designation to be displayed on either the Safety Certification Label or TREAD label for incomplete vehicles with GVWRs greater than 10,000 pounds.
On May 20, 2022, Ford’s Field Review Committee reviewed the concern and approved a field action.
Ford is not aware of any reports of accident or injury related to this condition.
10 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| FORD | E-150 | 2023 |
| FORD | E-250 | 2023 |
| FORD | E-350 | 2023 |
| FORD | E-450 | 2023 |
| FORD | F-250 SD | 2022 |
| FORD | F-350 SD | 2022 |
| FORD | F-450 SD | 2022 |
| FORD | F-550 SD | 2022 |
| FORD | F-600 SD | 2022 |
| FORD | TRANSIT | 2022 |
8 Associated Documents
Recall Acknowledgement
Noncompliance Notice 573 Report
RCLRPT-22V384-2446.PDF 217.67KB
Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 22C09 Certain 2016-2023 Model Year Transit, Super Duty and Econoline Vehicles Safety Certification Label Replacement
ISSUED Owner Notification Letter(Part 577)
Recall Quarterly Report #1, 2022-3
RCLQRT-22V384-5089.PDF 211.142KB
ISSUED Renotification Notice
RCRN-22V384-2986.pdf 548.992KB
Recall Quarterly Report #2, 2022-4
RCLQRT-22V384-1093.PDF 211.244KB
Recall Quarterly Report #3, 2023-1
RCLQRT-22V384-0531.PDF 211.329KB
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November, 2022 * * * IMPORTANT SAFETY RECALL REMINDER * * * According to our records, your 2016 E-450 Econoline has not had necessary safety recall repairs made. We urge you to have the free repair performed at your local dealership as soon as possible. Recall Number and Description: 22C09 – Cert Label What is the issue? On your vehicle, it may be possible that the Safety Certification label, located on the driver-side door jamb, is missing the tire size, rim size, and tire pressure information. This may result in an incorrect tire, rim, and tire pressure combination being installed on the vehicle, increasing the risk of a crash. If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332. If you wish to contact us through the Internet, our address is: ford.com/support. Thank you for your attention to this very important matter. Noviembre de, 2022 * * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * * SegUR nuestros registros, no se realizaron en sur 2016 E-450 Econoline las reparaciones necesarias correspondientes a la campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible. Número y descripción de la campaña: 22C09 – Etiqueta de certificación ¿Cuál es el problema? Es posible que la etiqueta de certificación de seguridad de su vehículo, ubicada en la jamba de la puerta del lado del conductor, no incluye información del tamaño de la llanta, tamaño del rin y presión de las llantas. Esto podría ocasionar una combinación de llanta incorrecta, rin incorrecto y presión incorrecta de las llantas instaladas en el vehículo, lo cual aumenta el riesgo de choque. Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332. Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: ford.com/support. Gracias por su atenciic en este asunto sumamente importante. © Copyright 2022 Ford Motor Company 1 of 2 000000000000017 / 33 / 17 SEE OTHER SIDE FOR OPENING INSTRUCTIONS SEE OTHER SIDE FOR OPENING INSTRUCTIONS REMOVE THESE SIDE EDGES FIRST Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š REMOVE THESE SIDE EDGES FIRST Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š P.O. BOX 1904 DEARBORN, MI 48121-1904 Presorted STD US Postage PAID R K C 0269513 A / 000000000000017 / 17 ù ù
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July 2022 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Compliance Recall Notice 22C09 / NHTSA Recall 22V384 2022 F-550 Ford Truck Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that your vehicle, with the VIN shown above, fails to conform to the labeling requirements in Federal/Canada Motor Vehicle Safety Standard (F/CMVSS) No. 110 (S4.3.3) and F/CMVSS No.120 (S5.3) – Tire Selection and Rims. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? On your vehicle, it may be possible that the Safety Certification label, located on the driver-side door jamb, is missing the tire size, rim size, and tire pressure information. What is the risk? This may result in an incorrect tire, rim, and tire pressure combination being installed on the vehicle, increasing the risk of a crash. What will Ford and your dealer do? Ford Motor Company has authorized your dealer to replace the Safety Certification label on your vehicle, free of charge (parts and labor). How long will it take? The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. What should you do? Please call your dealer without delay and request a service date for Recall 22C09. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under this compliance recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to drive your vehicle. If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this compliance recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition, there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. © Copyright 2022 Ford Motor Company 02665 22C09 NI/DTB122C091 1 of 4 A/1/000001/1 771625528290 A/1/000001/1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 Have you previously paid for this repair? If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts and procedures were used. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to the replacement of the Safety Certification label. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: ford.com/support. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 7:00AM – 11:00PM and Saturday 7:00AM – 5:00PM (Eastern Time). MOTORHOME OWNERS: If you have questions or concerns, please contact our Motorhome Customer Assistance Center toll free at 1-866-906-9811. Representatives are available 24 hours a day. If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to nhtsa.gov. Reference NHTSA Safety Recall 22V384. Thank you for your attention to this important matter. Ford Customer Service Division © Copyright 2022 Ford Motor Company 02665 22C09 NI/DTB122C091 2 of 4 A/2/000001/1 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de Campaña de cumplimiento 22C09 / Campaña 22V384 de la NHTSA 2022 F-550 Ford Truck Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. Ford Motor Company ha determinado que su vehículo, con el VIN que aparece más arriba, no cumple con los requisitos de etiquetado del Estándar federal/canadiense de seguridad para vehículos de motor (F/CMVSS) n.° 110 (S4.3.3) y F/CMVSS n.° 120 (S5.3): Selección de llantas y rines. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? Es posible que la etiqueta de certificación de seguridad de su vehículo, ubicada en la jamba de la puerta del lado del conductor, no incluye información del tamaño de la llanta, tamaño del rin y presión de las llantas. ¿Qué riesgo existe? Esto podría ocasionar una combinación de llanta incorrecta, rin incorrecto y presión incorrecta de las llantas instaladas en el vehículo, lo cual aumenta el riesgo de choque. ¿Qué medidas adoptarán Ford y su distribuidor? Ford Motor Company ha autorizado a su distribuidor a reemplazar la etiqueta de certificación de seguridad de su vehículo, sin costo alguno (piezas y mano de obra). ¿Cuánto tiempo tomará? El tiempo necesario para reparar será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. ¿Qué debe hacer? Llame de inmediato al distribuidor y solicite una cita de servicio para realizar la campaña 22C09. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de conformidad, Ford no ha emitido instrucciones de dejar de manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a ford.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de cumplimiento en su vehículo. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. 3 of 4 A/3/000001/1 02665 22C09 NI/DTB122C091 Julio de 2022 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 © Copyright 2022 Ford, División de Servicio al Cliente 771625528290 A/3/000001/1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 ¿Ha pagado anteriormente por esta reparación? Si ha pagado anteriormente por una reparación que aborda el problema descrito en esta carta, igualmente se le recomienda realizar esta campaña para garantizar que se hayan utilizado las piezas y los procedimientos correctos. Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Solo se otorgarán reembolsos por servicios relacionados con el reemplazo de la etiqueta de certificación se seguridad. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor. También puede enviar las solicitudes de reembolso directamente a Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado. Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Ford y los requisitos de documentación. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: ford.com/support. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la opción n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com. Los representantes atienden de lunes a viernes de 7:00 a.m. a 11:00 p.m. y sábado de 7:00 a.m. a 5:00 p.m. (hora del este). PROPIETARIOS DE CASAS RODANTES: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Asistencia a Clientes de Casas Rodantes sin cargo al 1-866-906-9811. Los representantes se encuentran disponibles las 24 horas del día. Si aun así tiene problemas para reparar su vehículo en un periodo de tiempo razonable o sin costo, puede escribir al Administrador de National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590, llamar a la Línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar nhtsa.gov. Referencia: Campaña de seguridad 22V384 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente 4 of 4 A/4/000001/1 02665 22C09 NI/DTB122C091 © Copyright 2022 Ford, División de Servicio al Cliente
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Copyright 2022 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division June 3, 2022 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 22C09 Certain 2016-2023 Model Year Transit, Super Duty and Econoline Vehicles Safety Certification Label Replacement AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Transit 2021-2022 Kansas City October 14, 2021 through May 11, 2022 Super Duty 2021-2022 Kentucky Truck March 05, 2021 through May 18, 2022 Econoline/Super Duty 2016-2023 Ohio January 07, 2016 through May 11, 2022 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS COMPLIANCE RECALL Some of the affected vehicles may not conform to the labeling requirements specified by Federal/Canada Motor Vehicle Safety Standard (F/CMVSS) No. 110 (S4.3.3) and F/CMVSS No.120 (S5.3), and are missing the tire size, rim size and tire pressure information on the Safety Certification label. Missing the described information could lead to an incorrect tire, rim and tire pressure combination being installed on the vehicle, increasing the risk of a crash. SERVICE ACTION Before delivering any new in-stock vehicles involved in this recall, dealers are to order a new Safety Certification label per VIN from the SSSC. When the replacement label is available, dealers are to remove the incorrect label and install the new correct label per Attachment III – Technical Information. This service must be performed on all affected vehicles at no charge to the vehicle owner. OWNER NOTIFICATION MAILING SCHEDULE Owner letters are expected to be mailed the week of June 27, 2022. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. Copyright 2022 Ford Motor Company ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Attachment IV: Mobile Repair Record Owner Notification Letters Recall Reimbursement Plan QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson Copyright 2022 Ford Motor Company ATTACHMENT I Page 1 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 22C09 Certain 2016-2023 Model Year Transit, Super Duty and Econoline Vehicles Safety Certification Label Replacement MOBILE REPAIR RECOMMENDATIONS Mobile repair will be approved on a per-trip basis (not per-VIN) through the SSSC to facilitate repairs at builder/fleet locations where groups of units are located or where the vehicles are unable to be driven to the dealership. Confirm with customer a mobile repair is feasible. Check OASIS prior to going to the customer’s home or business to confirm if any other outstanding FSA needs to be completed. Transportation – due to the simplicity of this repair, a specialty vehicle is not required. MOBILE REPAIR ADDITIONAL INFORMATION Please ensure the technician brings the following to the mobile repair destination: Printed Technical Instructions. Printed Repair/Work Order or any other necessary documentation as customer copy(s) Shirt/uniform and vehicle graphic with dealership or Ford logos are recommended. Recommended tools and cleaning supplies: plastic scraper, mineral spirits, isopropyl alcohol and a clean lint free shop towel. MOBILE REPAIR QUESTIONS AND ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. Work with Dealership warranty administrator to create a SSSC contact ID#. Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline: (800) 325-5621. OASIS ACTIVATION OASIS will be activated on June 3, 2022. FSA VIN LISTS ACTIVATION FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com by June 3, 2022. Owner names and addresses will be available by July 15, 2022. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall. SOLD VEHICLES Ford has not issued instructions to stop selling/delivering or driving used vehicles under this compliance recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles. Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date. Correct other affected vehicles identified in OASIS which are brought to your dealership. Copyright 2022 Ford Motor Company ATTACHMENT I Page 2 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 22C09 Certain 2016-2023 Model Year Transit, Super Duty and Econoline Vehicles Safety Certification Label Replacement STOCK VEHICLES Correct all affected units in your new vehicle inventory before delivery. Use OASIS to identify any affected vehicles in your used vehicle inventory. DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are eligible for this recall. OWNER REFUNDS This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle. Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121- 6251. Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed. Refunds will only be provided for the cost associated with the replacement of the Safety Certification label. RENTAL VEHICLES Rental vehicles are not approved for this program. Copyright 2022 Ford Motor Company ATTACHMENT I Page 3 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 22C09 Certain 2016-2023 Model Year Transit, Super Duty and Econoline Vehicles Safety Certification Label Replacement ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows: For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage. For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. o Ford vehicles – 3 years or 36,000 miles o F-650/F-750 trucks – 2 years, regardless of miles driven For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair. CLAIMS PREPARATION AND SUBMISSION Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims, select claim type 31: Field Service Action. The FSA number 22C09 is the sub code. o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide. Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button. Special Allowances o Mobile repair allowances can be claimed for dealer-performed mobile repairs. Dealers that are working with Ford-contracted mobile repair companies should refer to those companies for claiming instructions. o For dealer-performed mobile repairs, retain a copy of the Service Management signed record (see Attachment IV), with the repair order instructions. o Claim the mobile repair allowance Labor Operation Code 22C09MM along with the applicable Labor Operation Code for the repair (refer to the Labor Allowances table in Attachment II). Refunds: Submit refunds on a separate repair line. – Program Code: 22C09 – Misc. Expense: ADMIN – Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs. o Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim. Copyright 2022 Ford Motor Company ATTACHMENT II Page 1 of 1 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 22C09 Certain 2016-2023 Model Year Transit, Super Duty and Econoline Vehicles Safety Certification Label Replacement LABOR ALLOWANCES Description Labor Operation Labor Time Replace the Safety Certification Label 22C09B 0.3 Hour(s) Mobile Repair (Can only be used with SSSC approval code) Can be Used With 22C09B When Repair Takes Place Away from the Dealership. To only facilitate repairs at builder/fleet locations where groups of units are located or where the vehicles are unable to be driven to the dealership. 22C09MM 0.5 Hour(s) For 22C09 the mobile repair allowance is eligible on a per-trip basis, not on a per-VIN basis. Please contact the SSSC for mobile repair approval. Please include the number of vehicles to be repaired at each location. PARTS REQUIREMENTS / ORDERING INFORMATION Dealers are to order a new label per Vehicle Identification Number (VIN), from the SSSC BEFORE scheduling a vehicle for service. ATTACHMENT III PAGE 1 OF 3 COMPLIANCE RECALL PROGRAM 22C09 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2022 CERTAIN 2016-2023 MODEL YEAR SUPER DUTY, TRANSIT AND ECONOLINE VEHICLES — SAFETY CERTIFICATION LABEL REPLACEMENT SERVICE PROCEDURE 1. Dealers are to order a new label per Vehicle Identification Number (VIN), from the Special Service Support Center (SSSC) BEFORE scheduling a vehicle for service. NOTE: It may take several days for label to arrive. Do NOT schedule a vehicle repair until the label arrives and the VIN is verified. NOTE: Label is VIN specific. – All vehicles are to have the Safety Certification label replaced. 2. Confirm that the VIN on the respective new label match the VIN on the vehicle. See Figure 1. • If the VIN does not match, contact the SSSC before proceeding with this program. NOTE: The Safety Certification Label is located on the front driver side door B-pillar below the door latch striker plate. STUD FOR MISSING NUT STUD FOR STUD FOR MISSING NUT 22348A SAFETY CERTIFICATION LABEL CORRECT INCORRECT FIGURE 1 ATTACHMENT III PAGE 2 OF 3 COMPLIANCE RECALL PROGRAM 22C09 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2022 NOTE: Federal Motor Vehicle Safety Standard (FMVSS) No. 567.4 requires the label be permanently affixed in such a manner that it cannot be removed without destroying or defacing it. Placing one label over another without removing the first would violate this FMVSS standard. NOTE: Laws may vary by state and region. Concealing or misrepresenting the identity of motor vehicle could be a violation of code resulting in a misdemeanor or felony punishable by imprisonment and/or fines. 3. Note orientation of the label. 4. Remove with an suitable plastic razor blade scraper that will not damage the paint or clear coat of the vehicle. See Figure 2. NOTICE: Do NOT use a metal scraper tool, this could cause paint damage. PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22348B PLASTIC SCRAPER ONLY FIGURE 2 5. Using mineral spirits and a suitable clean cloth rag remove excess residue from the label. See Figure 3. 22348C FIGURE 3 ATTACHMENT III PAGE 3 OF 3 COMPLIANCE RECALL PROGRAM 22C09 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2022 6. Using a clean cloth and isopropyl alcohol remove any remaining residue left from the mineral spirits. 7. Install the new label in the same location and orientation in which it was removed on the B-Pillar. See Figure 4. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22348D CORRECT ORIENTATION LABEL FACING OUTWARD INCORRECT ORIENTATION LABEL FACING INWARD FIGURE 4 IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information. Copyright 2022 Ford Motor Company ATTACHMENT IV Page 1 of 1 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22C09 Certain 2016-2023 Model Year Transit, Super Duty and Econoline Vehicles Safety Certification Label Replacement MOBILE REPAIR RECORD VIN ____________________________ received: As outlined below for the 22C09 Field Service Action program. Mobile Repair – Date: _______________ Repair Order # Repair Order Date Service Manager Signature Date Version 04-23-19 Ford Motor Company Recall Reimbursement Plan for 22C09 Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement requests. However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or from the dealers. Regarding the specific reimbursement plan for Recall # 22C09, owners who have paid for service to remedy the defect or noncompliance must have had that service performed prior to July 15, 2022. After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency situation, customers must submit any refund requests through their dealership. As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in May 2021. The following is the text of that letter and the Plan: General Recall Reimbursement Plan (As submitted to the NHTSA) Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall. Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safely-related defects or noncompliances pursuant to Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2019 submission. Reimbursement Notification Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners, and will be indicated in the specific reimbursement plan available to owners for an individual recall. This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address: Ford Motor Company P.O. Box 6251 Dearborn, MI 48121-6251 Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility. Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified beginning date would not be eligible for reimbursement. Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy. However, in any case where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by the agency. Version 04-23-19 Costs to be Reimbursed For vehicles, reimbursement will not be less than the lesser of: The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall, or The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste) and taxes. For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different than the brand or model that was the subject of the recall). If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply. Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1). Entities Authorized to Provide Reimbursement Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall, and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement. Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process. Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined. Required Documentation The reimbursement determination will depend upon the information provided by the customer. Consistent with Part 573.13 (d)(4) the following information must be submitted: Claimant name and address Vehicle make, model, and model year Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size and TIN (DOT code) Identification of the recall number (either the Ford recall number or the NHTSA recall number) Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement. If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored or the warranty repair did not correct the problem related to the recall. Failure to submit all of the above information may result in denial of the reimbursement request. Version 04-23-19 Additional Information The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford. This general reimbursement plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific to an individual recall also may be incorporated into the Part 573.6 notification.
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-384 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : MAY 27, 2022 NHTSA Recall No. : 22V-384 Manufacturer Recall No. : 22C09 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 5,247 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2023-2023 Ford E-Series Vehicle Type : LIGHT VEHICLES Body Style : Power Train : NR Descriptive Information : Ford’s team reviewed supplier process and maintenance records to determine the population of affected parts. The Ford process is capable of tracing the Safety Certification Label to the vehicle in which the Safety Certification Label is adhered. Affected vehicles are incomplete vehicles equipped with the skinny style Safety Certification Label. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. -18 E-Series vehicles are affected. 1FC4E4KS7GDC35605 is included in this recall. This is a 2016MY E-Series vehicle that received a reprinted label in the suspect timeframe. Production Dates : FEB 02, 2022 – MAY 09, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-384 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2022-2022 Ford F-Super Duty: F250, F350, F450, F550, F600 Vehicle Type : LIGHT VEHICLES Body Style : Power Train : NR Descriptive Information : Ford’s team reviewed supplier process and maintenance records to determine the population of affected parts. The Ford process is capable of tracing the Safety Certification Label to the vehicle in which the Safety Certification Label is adhered. Affected vehicles are incomplete vehicles equipped with the skinny style Safety Certification Label. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. -633 F250 vehicles are affected. -1361 F350 vehicles are affected. -744 F450 vehicles are affected. -1802 F550 vehicles are affected. -181 F600 vehicles are affected. 1FDUF4HT0HDA03079 is included in this recall. This is a 2017MY Super Duty F450 vehicle that received a reprinted label in the suspect timeframe. 1FDTF4GY0KDA21274 is included in this recall. This is a 2019MY Super Duty F450 vehicle that received a reprinted label in the suspect timeframe. 1FD8W3HT9MED54752 is included in this recall. This is a 2021MY Super Duty F350 vehicle that received a reprinted label in the suspect timeframe. Production Dates : SEP 27, 2021 – MAY 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-384 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2022-2022 Ford Transit Vehicle Type : LIGHT VEHICLES Body Style : Power Train : NR Descriptive Information : Ford’s team reviewed supplier process and maintenance records to determine the population of affected parts. The Ford process is capable of tracing the Safety Certification Label to the vehicle in which the Safety Certification Label is adhered. Affected vehicles are incomplete vehicles equipped with the skinny style Safety Certification Label. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. -508 Transit vehicles are affected. 1FDRU8PG9MKA86931 is included in this recall. This is a 2021MY Transit vehicle that received a reprinted label in the suspect timeframe. Production Dates : JAN 26, 2022 – MAY 11, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : The Safety Certification Labels installed on these vehicles are missing the tire size, rim type, and tire inflation values for both the front and rear axles. FMVSS 1 : 110 – Tire selection and rims FMVSS 2 : 120 – Wheels and rims- other than passenger cars Description of the Safety Risk : Missing tire, rim size, and inflation information could lead to an incorrect tire, rim and inflation combination being installed on the vehicle increasing the risk of a crash. Description of the Cause : A software change at the label supplier’s printing facility to accommodate a future vehicle variant resulted in labels printed with missing information for current production units. Identification of Any Warning that can Occur : NR Involved Components : Part 573 Safety Recall Report 22V-384 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Decal – Safety Cert Component Description : 4.0 Safety Cert Component Part Number : 5U5A-3520472-AA Supplier Identification : Component Manufacturer Name : Ancor Information Management Address : 2360 Bellingham Drive Troy Michigan 48083-2236 Country : United States Chronology : May 2020 – On May 12, 2022, an issue pertaining to missing information on the Safety Certification Label was brought to Ford’s Critical Concern Review Group for review. The day prior, on May 11, 2022, an upfitter notified Ford Motor Company that their recently received incomplete vehicle had missing tire information on the Safety Certification Label. The label supplier provided a list of all VINs that received a Safety Certification Label with missing information. Analysis found that this affects vehicles with Gross Vehicle Weight Ratings (GVWRs) of over and under 10,000 pounds. FMVSS 110 S4.3.3 requires the tire size and rim type information to be displayed on the Safety Certification Label for non-passenger cars with GVWRs of less than 10,000 pounds. FMVSS 120 S5.3 requires the tire size, recommended cold inflation pressure, and rim size designation to be displayed on either the Safety Certification Label or TREAD label for incomplete vehicles with GVWRs greater than 10,000 pounds. On May 20, 2022, Ford’s Field Review Committee reviewed the concern and approved a field action. Ford is not aware of any reports of accident or injury related to this condition. Part 573 Safety Recall Report 22V-384 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have the Safety Certification Label replaced. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2021. The ending date for reimbursement eligibility is estimated to be July 18, 2022. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : The Safety Certification Label (5U5A-3520472-AA) on recalled vehicles contains missing tire size, rim configuration, and cold tire pressure for the front and rear tires. Identify How/When Recall Condition was Corrected in Production : Corrected Safety Certification Labels were introduced to Ford production beginning May 13, 2022. Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on June 3, 2022. Mailing of owner notification letters is expected to begin June 27, 2022 and is expected to be completed by July 1, 2022. Planned Dealer Notification Date : JUN 03, 2022 – JUN 03, 2022 Planned Owner Notification Date : JUN 27, 2022 – JUL 01, 2022 * NR – Not Reported
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