April 14, 2022 NHTSA CAMPAIGN NUMBER: 22V254000
Unintentional Rollaway Due to Detached Shift Cable
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the ‘Park’ position. Either scenario increases the risk of a crash or injury.
NHTSA Campaign Number: 22V254
Manufacturer Ford
Motor Company
Components POWER TRAIN
Potential Number of Units Affected 96,015
Summary
Ford Motor Company (Ford) is recalling certain 2015 Escape vehicles equipped with 2.0L engines. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Remedy
Dealers will replace the under hood shifter bushing and add a protective cap over the shift cable bushing, free of charge. Owner notification letters were mailed May 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 22S25.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
July 5, 2022
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 22S25 – Supplement #1
Certain 2013-2015 Model Year Escape with 2.0L and 2.5 engine
Transmission Shifter Cable Bushing
REASON FOR THIS SUPPLEMENT
- Parts: Shifter cable bushing and protective cap have been placed on part order restriction.
- Refer to Safety Recall 22S43 for part availability (seed stock) and ordering status.
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Escape w/2.5L* | 2013 | Louisville | May 9, 2012, through June 1, 2013 |
| Escape w/2.5L * | 2014 | Louisville | May 16, 2013, through September 11, 2014 |
| Escape w/2.0L | 2015 | Louisville | April 1, 2014, through June 15, 2015 |
* Most of these vehicles were first sold or shipped outside the United States.
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, the transmission shifter cable bushing may be damaged or missing. A damaged or missing bushing could prevent the shifter from moving the transmission to the intended gear position. The transmission may not be in the park position, even though the shifter position indicates that the vehicle was shifted to park.
This condition could allow a customer to turn the vehicle off and exit the vehicle with no instrument panel warning message or warning chime indicating the vehicle is not secured in park. This could result in unintended vehicle movement, increasing the risk of injury or crash.
SERVICE ACTION
Dealers are to replace the transmission shifter cable bushing. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner letters are expected to be mailed the week of May 23, 2022. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
SOLD VEHICLES
- Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
OWNER REFUNDS
- This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
- Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 481216251.
- Refunds will only be provided for the cost associated with transmission shifter cable bushing.
PARTS REQUIREMENTS / ORDERING INFORMATION
| Part Number | Description | Order Quantity |
| DG9Z-7K340-A | Shifter Cable Bushing | 1 |
| DG9Z-7S004-A | Protective Cap | 1 |
| Part Number | Description | Order Quantity |
| DG9Z-7H181-A | shifter cable hold-down bracket
(Only replace if damaged when removing shifter cable.) | 1 |
CERTAIN 2013-2015 MODEL YEAR ESCAPE VEHICLES EQUIPPED WITH A 2.0L ENGINE AND A 6F35 TRANSMISSION — SHIFTER CABLE BUSHING REPLACEMENT AND PROTECTIVE CAP
SERVICE PROCEDURE
1. Apply the parking brake, chock wheels to make sure vehicle does not roll.
2. Position the gear shift lever in Drive (D).
3. Remove the air cleaner assembly. Please follow the Workshop Manual (WSM) procedures in Section 303-12.
4. Remove the air cleaner outlet pipe. Please follow the Workshop Manual (WSM) procedures in Section 303-12.
5. Disconnect the selector lever cable from the transmission manual lever and the bracket. See Figure
1. Remove the selector lever cable bracket bolt.
2. Disengage the selector lever cable holding clip.
-
- Use caution when removing hold down bracket to avoid damage. Hold down bracket is available separate of shift cable.
3. Disconnect the selector lever cable.
-
- Torque to 62 lb.in (7 Nm).
NOTE: Selector Lever Cable Bushing Replacement/Orientation. See Figure 2.
6. Press out the shifter cable bushing using one of the two methods below.
– Using a 5mm and a 15mm socket with Straight Jaw Adjustable pliers the bushing can be pressed out of the shifter cable end. The 5mm socket will fit into the small part of the bushing on top, the 15mm will go against the bottom of the shifter cable end, make sure to have socket centered with the bushing to allow clearance of the bushing shoulder as it is being pressed out.
See Figures 3 and 4.
– Using a tool such as a Lisle 38350 – Exhaust Hanger Removal plier to press bushing out. By viewing Figure 5 the shoulder of bushing is positioned upward, small end of plier is pressing bushing out. Proceed to Step 7.
-
- Use caution not to damage the shifter cable during this procedure.
-
- Inspect for damage before installing the new shifter cable bushing.
7. Using your hands only, install the new selector lever cable bushing. Do not use any grease to install, the bushing and cable end should be dry. See Figure 6.
- Visually check shifter cable end for any signs of damage. If damage to the shifter cable end is found, please call the Special Service Support Center (SSSC).
8. The vehicle’s transmission gear selector lever should be in Drive position from Step 2, if not, position the selector lever to Drive (D). See Figure 7.
9. Rotate the manual control lever clockwise until it stops. See Figure 8.
10. Rotate the manual control lever counterclockwise 1 detent into Drive (D). See Figure 9.
11. Release the selector lever cable adjuster lock. See Figure 10.
1. Carefully pry the adjuster lock tabs outward.
2. While holding the adjuster lock tabs outward, slide the lock out to unlock the selector lever cable.
12. Connect the selector lever cable to the manual control lever. See Figure 11.
13. Slide the adjuster tab in place to lock the selector lever cable. See Figure 12.
NOTE: Visually inspect cable end and give a slight pull up to verify the bushing is fully seated.
14. Install the new cap onto the selector lever cable adjuster. Clip one side into the adjuster body and then slide the other onto the housing until it snaps into place. The protective cap should cover the bushing and the terminal end of the adjuster. See Figure 13.
15. Verify installation by checking the cap is retained by the adjuster body.
NOTE: Selector lever cable removed for clarity.
16. Reassemble the vehicle by reversing the removal procedure.
17. Verify that the engine starts in Park (P) and Neutral (N) only and that the reverse lamps illuminate in Reverse (R).
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| FORD | ESCAPE | 2015 |
11 Associated Documents
Defect Notice 573 Report
RCLRPT-22V254-7953.PDF 214.299KB
Recall Acknowledgement
RCAK-22V254-2908.pdf 645.122KB
Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice Safety Recall 22S25 Certain 2013-2015 Model Year Escape with 2.0L and 2.5 engine Transmission Shifter Cable Bushing
Manufacturer Notices(to Dealers,etc) – NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S25 Certain 2013-2015 Model Year Escape with 2.0L and 2.5 engine Transmission Shifter Cable Bushing
RCMN-22V254-4228.pdf 3201.027KB
Owner Notification Letter(Part 577)
RCONL-22V254-6318.pdf 53.478KB
Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S25 – Supplement #1 Certain 2013-2015 Model Year Escape with 2.0L and 2.5 engine Transmission Shifter Cable Bushing
RCMN-22V254-8322.pdf 3233.078KB
Recall Quarterly Report #1, 2022-2
RCLQRT-22V254-9207.PDF 211.147KB
ISSUED Renotification Notice
RCRN-22V254-3311.pdf 549.479KB
Recall 573 Report – 5/12/22
RCLRPT-22V254-8816.PDF 214.301KB
Recall Quarterly Report #2, 2022-3
RCLQRT-22V254-3732.PDF 211.253KB
Recall Quarterly Report #3, 2022-4
RCLQRT-22V254-9850.PDF 211.346KB
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September, 2022 * * * IMPORTANT SAFETY RECALL REMINDER * * * According to our records, your 2015 Escape has not had necessary safety recall repairs made. We urge you to have the free repair performed at your local dealership as soon as possible. Recall Number and Description: What is the issue? 22S25 – Non-FSA Escape Shifter Cable Bushing The shifter cable bushing in the transmission end may be damaged or missing. A damaged or missing bushing may prevent the vehicle from shifting into the intended gear and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the ‘Park’ position. Either scenario increases the risk of a crash or injury. If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332. If you wish to contact us through the Internet, our address is: ford.com/support. Thank you for your attention to this very important matter. Septiembre de, 2022 * * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * * SegUR nuestros registros, no se realizaron en sur 2015 Escape las reparaciones necesarias correspondientes a la campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible. Número y descripción de la campaña: ¿Cuál es el problema? 22S25 – Buje del cable del cambiador de Escape sin FSA El buje del cable de la palanca de cambios en el extremo de la transmisión podría estar dañado o ausente. Un buje dañado o ausente puede impedir que el vehículo cambie a la marcha deseada y hacer que el vehículo se mueva en una dirección inesperada. Además, el vehículo puede moverse después de que el conductor seleccione la posición ‘Estacionar’. Cualquiera de los dos escenarios aumenta el riesgo de choque o lesiones. Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332. Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: ford.com/support. Gracias por su atenciic en este asunto sumamente importante. © Copyright 2022 Ford Motor Company 1 of 2 000000000000220 / 439 / 220 SEE OTHER SIDE FOR OPENING INSTRUCTIONS REMOVE THESE SIDE EDGES FIRST Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š
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May 2022 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 22S25 / NHTSA Recall 22V254 2015 Escape Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? The shifter cable bushing in the transmission end may be damaged or missing. What is the risk? A damaged or missing bushing may prevent the vehicle from shifting into the intended gear and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the ‘Park’ position. Either scenario increases the risk of a crash or injury. What will Ford and your dealer do? Ford Motor Company has authorized your dealer to replace the transmission shifter cable bushing free of charge (parts and labor). How long will it take? The time needed for this repair is less than half a day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. What should you do? Please call your dealer without delay and request a service date for Recall 22S25. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. Until the vehicle is repaired, when shifting the vehicle into park, check the instrument cluster to see if it indicates the vehicle is in park position, and always apply the parking brake before the shifter is shifted into park. If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition, there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. 03733 © Copyright 2022 Ford Motor Company 22S25 NI/DTB122S251 1 of 4 A/1/000001/1 – – 771566046617 A/1/000001/1 0110/..01..0./00/0/.1//.1011101.01.0//1110.0/./1..//0101.1.10//1. JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 6789 COVID-19 (CORONAVIRUS) Have you previously paid for this repair? What if you no longer own this vehicle? Can we assist you further? Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit ford.com/support. If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts were used. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to transmission shifter cable bushing. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332. If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: ford.com/support. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 7:00AM – 11:00PM and Saturday 7:00AM – 5:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety Recall 22V254. Thank you for your attention to this important matter. Ford Customer Service Division 2 of 4 A/2/000001/1 © Copyright 2022 Ford Motor Company 03733 22S25 NI/DTB122S251 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 – – 771566046617 A/3/000001/1 0110/..01..0./00/0/.1//.1011101.01.0//1110.0/./1..//0101.1.10//1. JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 Mayo de 2022 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de campaña de seguridad 22S25 / Campaña 22V254 de la NHTSA 2015 Escape Número de identificación del vehículo (VIN): 1 Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? El buje del cable de la palanca de cambios en el extremo de la transmisión podría estar dañado o ausente. ¿Qué riesgo existe? Un buje dañado o ausente puede impedir que el vehículo cambie a la marcha deseada y hacer que el vehículo se mueva en una dirección inesperada. Además, el vehículo puede moverse después de que el conductor seleccione la posición ‘Estacionar’. Cualquiera de los dos escenarios aumenta el riesgo de choque o lesiones. ¿Qué medidas adoptarán Ford y su distribuidor? ¿Cuánto tiempo tomará? Ford Motor Company ha autorizado a su distribuidor a reemplazar el buje del cable de la palanca de cambios de la transmisión sin costo alguno (piezas y mano de obra). El tiempo necesario para esta reparación será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. 3 of 4 ¿Qué debe hacer? Llame de inmediato al distribuidor y solicite una cita de servicio para realizar la campaña 22S25. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de seguridad, Ford no ha emitido instrucciones de dejar de manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Mientras no se repare el vehículo, al cambiar a estacionamiento, verifique que el tablero de instrumentos indique que el vehículo está en la posición de estacionamiento y siempre aplique el freno de estacionamiento antes de colocar la palanca de cambios en estacionamiento. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a ford.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos necesarios para llevar a cabo el trabajo. Ford Motor Company puede negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que realice esta campaña lo antes posible. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. 03733 A/3/000001/1 © Copyright 2022 Ford, División de Servicio al Cliente 22S25 NI/DTB122S251 ¿Qué debe hacer? (continuación) COVID-19 (CORONAVIRUS) ¿Ha pagado anteriormente por esta reparación? ¿Qué pasa si usted ya no es el propietario del vehículo? ¿Podemos hacer algo más por usted? NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección antes y después de realizar servicio en cada uno de los vehículos de nuestros clientes. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio esencial. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Ford y su distribuidor local están trabajando arduamente para mantenerlo en las calles durante estos tiempos difíciles, ford.com/support. Si anteriormente ha pagado por la reparación que aborda el problema descrito en esta carta, igualmente deberá realizar esta campaña de seguridad a fin de asegurarse de que se hayan utilizado las piezas correctas. Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Solo se otorgarán reembolsos por servicios relacionados con el buje del cable de la palanca de cambios de la transmisión. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor. También puede enviar las solicitudes de reembolso directamente a Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado. Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Ford y los requisitos de documentación. Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: ford.com/support. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la opción n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com. Los representantes atienden de lunes a viernes de 7:00 a.m. a 11:00 p.m. y sábado de 7:00 a.m. a 5:00 p.m. (hora del este). Si aun así tiene problemas para reparar su vehículo en un periodo de tiempo razonable o sin costo, puede escribir al Administrador de National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590, llamar a la Línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar safercar.gov. Referencia: Campaña de seguridad 22V254 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente 4 of 4 A/4/000001/1 visión de Servicio al Cliente 03733 22S25 NI/DTB122S251
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© Copyright 2022 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division July 5, 2022 TO: All U.S. Ford and Lincoln Dealers CT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S25 – Supplement #1 Certain 2013-2015 Model Year Escape with 2.0L and 2.5 engine Transmission Shifter Cable Bushing NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S25 Dated May 17, 2022 REASON FOR THIS SUPPLEMENT • Parts: Shifter cable bushing and protective cap have been placed on part order restriction. • Refer to Safety Recall 22S43 for part availability (seed stock) and ordering status. AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Escape w/2.5L* Escape w/2.5L * Escape w/2.0L 2013 2014 2015 Louisville Louisville Louisville May 9, 2012, through June 1, 2013 May 16, 2013, through September 11, 2014 April 1, 2014, through June 15, 2015 * Most of these vehicles were first sold or shipped outside the United States. Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS SAFETY RECALL In some of the affected vehicles, the transmission shifter cable bushing may be damaged or missing. A damaged or missing bushing could prevent the shifter from moving the transmission to the intended gear position. The transmission may not be in the park position, even though the shifter position indicates that the vehicle was shifted to park. This condition could allow a customer to turn the vehicle off and exit the vehicle with no instrument panel warning message or warning chime indicating the vehicle is not secured in park. This could result in unintended vehicle movement, increasing the risk of injury or crash. SERVICE ACTION Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to er cable bushing. This service must be performed on all affected charge to the vehicle owner. OWNER NOTIFICATION MAILING SCHEDULE Owner letters were mailed the week of May 23, 2022. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Owner Notification Letters Recall Reimbursement Plan QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson © Copyright 2022 Ford Motor Company NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S25 – Supplement #1 Certain 2013-2015 Model Year Escape with 2.0L and 2.5L Engine Transmission Shifter Cable Bushing ATTACHMENT I Page 1 of 2 OASIS ACTIVATION OASIS was activated on May 17, 2022. FSA VIN LISTS ACTIVATION FSA VIN Lists were available through https://web.fsavinlists.dealerconnection.com on May 17, 2022. Owner names and addresses were available on May 23, 2022. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall. SOLD VEHICLES • Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles. • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date. • Correct other affected vehicles identified in OASIS which are brought to your dealership. • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. STOCK VEHICLES • Correct all affected units in your new vehicle inventory before delivery. • Use OASIS to identify any affected vehicles in your used vehicle inventory. DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are eligible for this recall. RENTAL VEHICLES Rental vehicles are not approved for this program. © Copyright 2022 Ford Motor Company ATTACHMENT I Page 2 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S25 – Supplement #1 Certain 2013-2015 Model Year Escape with 2.0L and 2.5L Engine Transmission Shifter Cable Bushing OWNER REFUNDS • This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle. • Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121- 6251. • Refunds will only be provided for the cost associated with transmission shifter cable bushing. ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows: • For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage. • For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. o Ford vehicles – 3 years or 36,000 miles • For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair. CLAIMS PREPARATION AND SUBMISSION • Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims, select claim type 31: Field Service Action. The FSA number 22S25 is the sub code. o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide. • Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button. • Refunds: Submit refunds on a separate repair line. – Program Code: 22S25 – Misc. Expense: ADMIN – Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs. o Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim. © Copyright 2022 Ford Motor Company NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S25 – Supplement #1 Certain 2013-2015 Model Year Escape with 2.0L and 2.5L Engine Transmission Shifter Cable Bushing ATTACHMENT II Page 1 of 2 LABOR ALLOWANCES Description Labor Operation Labor Time Replace Cable Bushing, Install Protective Cap, and Adjust Shifter 22S25B 0.6 Hour New!PARTS REQUIREMENTS / ORDERING INFORMATION SSSC Web Contact Site: Refer to Safety Recall 22S43 for part availability (seed stock) and ordering status. To place an order for shifter cable bushing and protective cap, submit a VIN-specific Part Order contact via the SSSC Web Contact Site. Part Number DG9Z-7K340-A DG9Z-7S004-A Description Shifter Cable Bushing Protective Cap Order Quantity 1 1 Claim Quantity 1 1 Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy and when open ordering resumes. Less than 2% of the affected vehicle population is expected to require a shifter cable hold-down bracket replacement. Order the parts below through normal order processing channels: Part Number DG9Z-7H181-A Description shifter cable hold-down bracket (Only replace if damaged when removing shifter cable.) Order Quantity 1 Claim Quantity 1 To guarantee the shortest delivery time, an emergency order for parts must be placed. DEALER PRICE For the latest prices, refer to DOES II. PARTS RETENTION, RETURN, & SCRAPPING Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. EXCESS STOCK RETURN Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000. © Copyright 2022 Ford Motor Company NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S25 – Supplement #1 Certain 2013-2015 Model Year Escape with 2.0L and 2.5L Engine Transmission Shifter Cable Bushing ATTACHMENT II Page 2 of 2 REPLACED FSA PARTS INSPECTION AND SIGN OFF Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of March 1st 2021 or later must be inspected and signed off on the repair order by a member of your dealers fixed operations management team or an employee the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately. • All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies. • Inspect the replaced parts to verify the FSA repair was completed. • If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced. • After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). • This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1st 2021 or later. Any eligible FSA claims requiring parts replacement, found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process. Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA parts inspection process (electronic or handwritten) is independent from other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require approval on a single Repair Order, each applicable occurrence will require individual post repair approval by the designated employee. © Copyright 2022 Ford Motor Company ATTACHMENT III PAGE 1 OF 7 SAFETY RECALL 22S25-S1 CERTAIN 2013-2015 MODEL YEAR ESCAPE VEHICLES EQUIPPED WITH A 2.0L ENGINE AND A 6F35 TRANSMISSION — SHIFTER CABLE BUSHING REPLACEMENT AND PROTECTIVE CAP SERVICE PROCEDURE 1. Apply the parking brake, chock wheels to make sure vehicle does not roll. 2. Position the gear shift lever in Drive (D). 3. Remove the air cleaner assembly. Please follow the Workshop Manual (WSM) procedures in Section 303-12. 4. Remove the air cleaner outlet pipe. Please follow the Workshop Manual (WSM) procedures in Section 303-12. 5. Disconnect the selector lever cable from the transmission manual lever and the bracket. See Figure 1. 1. Remove the selector lever cable bracket bolt. 2. Disengage the selector lever cable holding clip. • Use caution when removing hold down bracket to avoid damage. Hold down bracket is available separate of shift cable. 3. Disconnect the selector lever cable. • Torque to 62 lb.in (7 Nm). 1 3 2 E161719 FIGURE 1 20054A CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 07/2022 ATTACHMENT III PAGE 2 OF 7 SAFETY RECALL 22S25-S1 NOTE: Selector Lever Cable Bushing Replacement/Orientation. See Figure 2. TOP END OF SHIFT CABLE BUSHING REMOVED AND INSTALLED THROUGH THE BOTTOM END OF SHIFT CABLE FIGURE 2 6. Press out the shifter cable bushing using one of the two methods below. BOTTOM END OF SHIFT CABLE 20054B – Using a 5mm and a 15mm socket with Straight Jaw Adjustable pliers the bushing can be pressed out of the shifter cable end. The 5mm socket will fit into the small part of the bushing on top, the 15mm will go against the bottom of the shifter cable end, make sure to have socket centered with the bushing to allow clearance of the bushing shoulder as it is being pressed out. See Figures 3 and 4. – Using a tool such as a Lisle 38350 – Exhaust Hanger Removal plier to press bushing out. By viewing Figure 5 the shoulder of bushing is positioned upward, small end of plier is pressing bushing out. Proceed to Step 7. • Use caution not to damage the shifter cable during this procedure. • Inspect for damage before installing the new shifter cable bushing. TOP END OF BUSHING 5mm SHALLOW SOCKET FIGURE 3 15mm SHALLOW SOCKET 20054E CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 07/2022 ATTACHMENT III PAGE 3 OF 7 SAFETY RECALL 22S25-S1 TOP END OF BUSHING FIGURE 4 20054F SHIFTER CABLE BUSHING SHOULDER FIGURE 5 20054G CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 07/2022 ATTACHMENT III PAGE 4 OF 7 SAFETY RECALL 22S25-S1 7. Using your hands only, install the new selector lever cable bushing. Do not use any grease to install, the bushing and cable end should be dry. See Figure 6. • Visually check shifter cable end for any signs of damage. If damage to the shifter cable end is found, please call the Special Service Support Center (SSSC). SHIFTER CABLE BUSHING SHOULDER FIGURE 6 20054H 8. The vehicle’s transmission gear selector lever should be in Drive position from Step 2, if not, position the selector lever to Drive (D). See Figure 7. E156600 FIGURE 7 20054I CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 07/2022 ATTACHMENT III PAGE 5 OF 7 SAFETY RECALL 22S25-S1 9. Rotate the manual control lever clockwise until it stops. See Figure 8. FIGURE 8 10. Rotate the manual control lever counterclockwise 1 detent into Drive (D). See Figure 9. 20054J FIGURE 9 20054K CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 07/2022 ATTACHMENT III PAGE 6 OF 7 SAFETY RECALL 22S25-S1 11. Release the selector lever cable adjuster lock. See Figure 10. 1. Carefully pry the adjuster lock tabs outward. 2. While holding the adjuster lock tabs outward, slide the lock out to unlock the selector lever cable. 2 1 FIGURE 10 12. Connect the selector lever cable to the manual control lever. See Figure 11. 20054L FIGURE 11 20054M CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 07/2022 13. Slide the adjuster tab in place to lock the selector lever cable. See Figure 12. ATTACHMENT III PAGE 7 OF 7 SAFETY RECALL 22S25-S1 NOTE: Visually inspect cable end and give a slight pull up to verify the bushing is fully seated. FIGURE 12 20054N 14. Install the new cap onto the selector lever cable adjuster. Clip one side into the adjuster body and then slide the other onto the housing until it snaps into place. The protective cap should cover the bushing and the terminal end of the adjuster. See Figure 13. 15. Verify installation by checking the cap is retained by the adjuster body. NOTE: Selector lever cable removed for clarity. INSTALL PROTECTIVE SERVICE CAP OVER THE BUSHING PROTECTIVE SERVICE CAP INSTALLED FULLY ONTO ADJUSTER FIGURE 13 16. Reassemble the vehicle by reversing the removal procedure. 20054O 17. Verify that the engine starts in Park (P) and Neutral (N) only and that the reverse lamps illuminate in Reverse (R). CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 07/2022 Ford Motor Company Recall Reimbursement Plan for 22S25 Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement requests. However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or from the dealers. Regarding the specific reimbursement plan for Recall # 22S25, owners who have paid for service to remedy the defect or noncompliance must have had that service performed prior to June 9, 2022. After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency situation, customers must submit any refund requests through their dealership. As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in May 2021. The following is the text of that letter and the Plan: General Recall Reimbursement Plan (As submitted to the NHTSA) Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall. Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safely-related defects or noncompliances pursuant to Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2019 submission. Reimbursement Notification Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners and will be indicated in the specific reimbursement plan available to owners for an individual recall. This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address: Ford Motor Company P.O. Box 6251 Dearborn, MI 48121-6251 Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility. Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified beginning date would not be eligible for reimbursement. Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy. However, in any case where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by the agency. Version 04-23-19 Costs to be Reimbursed For vehicles, reimbursement will not be less than the lesser of: • The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall, or • The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste) and taxes. For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different than the brand or model that was the subject of the recall). If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply. Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1). Entities Authorized to Provide Reimbursement Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall, and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement. Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process. Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined. Required Documentation The reimbursement determination will depend upon the information provided by the customer. Consistent with Part 573.13 (d)(4) the following information must be submitted: • Claimant name and address • Vehicle make, model, and model year • Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size and TIN (DOT code) • Identification of the recall number (either the Ford recall number or the NHTSA recall number) • Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained • An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement. • If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored or the warranty repair did not correct the problem related to the recall. Failure to submit all of the above information may result in denial of the reimbursement request. Version 04-23-19 Version 04-23-19 Additional Information The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford. This general reimbursement plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific to an individual recall also may be incorporated into the Part 573.6 notification.
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© Copyright 2022 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division April 19, 2022 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice Safety Recall 22S25 Certain 2013-2015 Model Year Escape with 2.0L and 2.5 engine Transmission Shifter Cable Bushing AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Escape w/2.5L* Escape w/2.5L * Escape w/2.0L 2013 2014 2015 Louisville Louisville Louisville May 9, 2012 through June 1, 2013 May 16, 2013 through September 11, 2014 April 1, 2014 through June 15, 2015 * Most of these vehicles were first sold or shipped outside the United States. Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS SAFETY RECALL In some of the affected vehicles, the shifter cable bushing in the transmission end may be damaged or missing. A damaged or missing bushing could prevent the shifter from moving the transmission to the intended gear position. The transmission may not be in the park position, even though the shifter position indicates that the vehicle was shifted to park. This condition could allow a customer to turn the vehicle off and exit the vehicle with no instrument panel warning message or warning chime indicating the vehicle is not secured in park. This could result in unintended vehicle movement, increasing the risk of injury or crash. SERVICE ACTION DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this safety recall. A complete Dealer Bulletin will be provided to dealers around mid-May 2022 when it is anticipated that parts ordering information and repair instructions will be available to support this safety recall. IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is published. Opening an RO against an Awareness or Advance Notice will result in warranty rejections against a recall. CUSTOMER NOTIFICATION Owners of record will be notified via first-class mail after repair instructions and parts ordering information have been provided to dealers. © Copyright 2022 Ford Motor Company PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery. QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-254 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Submission Date : Ford Motor Company MAY 12, 2022 NHTSA Recall No. : 22V-254 Manufacturer Recall No. : 22S25 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 96,015 Estimated percentage with defect : 2 % Vehicle Information : Vehicle 1 : 2015-2015 Ford Escape Vehicle Type : LIGHT VEHICLES Body Style : Power Train : NR Descriptive Information : This condition affects certain Escape vehicles built within the dates identified above and equipped with 2.0L engines and 6F35 transmissions. Affected vehicles are equipped with 2.0L engines and 6F35 transmissions. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Approximately 96,015 Escape Vehicles are affected Production Dates : APR 01, 2014 – JUN 15, 2015 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : On affected vehicles, the bushing that attaches the shifter cable to the transmission may degrade or detach. A damaged or missing bushing could prevent the shifter from moving the transmission to the intended gear position. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : A damaged or missing bushing could prevent the shifter from moving the transmission to the intended gear position. The transmission may not be in Part 573 Safety Recall Report 22V-254 Page 2 the park position, even though the shifter position indicates that the vehicle was shifted to park. The driver does not receive a warning message or audible chime. Exiting a vehicle without the transmission in the park position and without application of the parking brake may allow the vehicle to roll, increasing the risk of injury or crash. Description of the Cause : Heat and humidity have the potential to contribute to the hydrological breakdown of the bushing material. Identification of Any Warning that can Occur : If the vehicle ignition is on, the instrument panel display position on the cluster will show the correct transmission gear state, which may not match the gear shift lever position. The driver may also notice the defect if they attempt to shift to an intended gear and the vehicle responds differently than intended based on the transmission gear state. Additionally, if a vehicle is turned off in a transmission gear state other than Park, regardless of the gear shift lever position, the engine will not restart. Involved Components : Component Name 1 : Shifter Cable Bushing Component Description : Shifter Cable Bushing Component Part Number : DJ5P-7E395-AC Supplier Identification : Component Manufacturer Name : Hilex Address : 2911 Research Dr. Rochester Hills Michigan 48309 Country : United States Chronology : Chronology is provided in an attachment The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-254 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have the under hood shifter bushing replaced and add a protective cap over the shift cable bushing. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2021. The ending date for reimbursement eligibility is May 20, 2022. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : Remedy shift bushings are manufactured from a different grade material with a heat stabilizer. Additionally, a cap will be installed over the shift bushing for protection against contaminants. Remedy Part Numbers: Shifter Cable Bushing – DG9Z-7K340-A or KV6Z-7K340-A – Shifter Cable Bushing Shifter Cable Cap – DG9Z-7S004-A – Shifter Cable Cap Identify How/When Recall Condition was Corrected in Production : Not required per 49 Part 573. Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on April 19, 2022. Mailing of owner notification letters is expected to begin May 23, 2022 and is expected to be completed by May 27, 2022. Planned Dealer Notification Date : APR 19, 2022 – APR 19, 2022 Planned Owner Notification Date : MAY 23, 2022 – MAY 27, 2022 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-254 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Submission Date : Ford Motor Company APR 14, 2022 NHTSA Recall No. : 22V-254 Manufacturer Recall No. : 22S25 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 96,015 Estimated percentage with defect : 2 % Vehicle Information : Vehicle 1 : 2015-2015 Ford Escape Vehicle Type : LIGHT VEHICLES Body Style : Power Train : NR Descriptive Information : This condition affects certain Escape vehicles built within the dates identified above and equipped with 2.0L engines and 6F35 transmissions. Affected vehicles are equipped with 2.0L engines and 6F35 transmissions. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Approximately 96,015 Escape Vehicles are affected Production Dates : APR 01, 2014 – JUN 15, 2015 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : On affected vehicles, the bushing that attaches the shifter cable to the transmission may degrade or detach. A damaged or missing bushing could prevent the shifter from moving the transmission to the intended gear position. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : A damaged or missing bushing could prevent the shifter from moving the transmission to the intended gear position. The transmission may not be in Part 573 Safety Recall Report 22V-254 Page 2 the park position, even though the shifter position indicates that the vehicle was shifted to park. The driver does not receive a warning message or audible chime. Exiting a vehicle without the transmission in the park position and without application of the parking brake may allow the vehicle to roll, increasing the risk of injury or crash. Description of the Cause : Heat and humidity have the potential to contribute to the hydrological breakdown of the bushing material. Identification of Any Warning that can Occur : If the vehicle ignition is on, the instrument panel display position on the cluster will show the correct transmission gear state, which may not match the gear shift lever position. The driver may also notice the defect if they attempt to shift to an intended gear and the vehicle responds differently than intended based on the transmission gear state. Additionally, if a vehicle is turned off in a transmission gear state other than Park, regardless of the gear shift lever position, the engine will not restart. Involved Components : Component Name 1 : Shifter Cable Bushing Component Description : Shifter Cable Bushing Component Part Number : DJ5P-7E395-AC Supplier Identification : Component Manufacturer Name : Hilex Address : 2911 Research Dr. Rochester Hills Michigan 48309 Country : United States Chronology : Chronology is provided in an attachment The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-254 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have the under hood shifter bushing replaced and add a protective cap over the shift cable bushing. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2021. The ending date for reimbursement eligibility is May 20, 2022. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : Remedy shift bushings are manufactured from a different grade material with a heat stabilizer. Additionally, a cap will be installed over the shift bushing for protection against contaminants. Remedy Part Numbers: Shifter Cable Bushing – DG9Z-7K340-A or KV6Z-7K340-A – Shifter Cable Bushing Shifter Cable Cap – DG9Z-7S004-A – Shifter Cable Cap Identify How/When Recall Condition was Corrected in Production : Not required per 49 Part 573. Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on April 19, 2022. Mailing of owner notification letters is expected to begin May 9, 2022 and is expected to be completed by May 13, 2022. Planned Dealer Notification Date : APR 19, 2022 – APR 19, 2022 Planned Owner Notification Date : MAY 09, 2022 – MAY 13, 2022 * NR – Not Reported
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