Audio System Randomly Seeks Through FM Radio Stations When Bluetooth Device Is Connected – 2020 Ford EcoSport

NHTSA ID Number: 10191100

Manufacturer Communication Number: SSM 49748

 

Summary

Some 2020 EcoSport vehicles may exhibit a concern where the radio randomly seeks through FM stations when a Bluetooth device is connected and streaming audio. To resolve this condition, reflash the SYNC module with the latest software using the appropriate FordeBay logo diagnostic scan tool and Workshop Manual (WSM), Section 415-00 > General Procedures > SYNC Module APIM Programming. For claiming, use causal part 14G371 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

 

 


1 Affected Product

Vehicle

MAKEMODELYEAR
FORDeBay logoECOSPORT2020

 


Vehicles:

2020 EcoSport B515 India (BW)

 


1 Associated Document

Manufacturer Communications

SSM 49748: 2020 EcoSport – Audio System Randomly Seeks Through FM Radio Stations When Bluetooth Device Is Connected

https://www.nhtsa.gov/recalls?nhtsaId=10191100

MC-10191100-0001.pdf 96.621KB

 


 

Ford SYNC Updates

 

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  • 【EASY PLUG AND PLAY INSTALLATION】You need to check if the CCPU of FordeBay logo/LincolneBay logo SYNC system is compatible or needs to be updated first, check the product image corresponding to the CCPU version. To install: 1. Turn engine OFF 20+ mins. 2. Locate the SD card slot and remove the old navigation card. 3. Insert the new Navigation SD Card untll it clicks. 4.Start the engine to ensure, the “Navigation” icon should appear in the top-right corner (Auto-updates in 10-20 mins Never interrupt the process!).
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  • Compatible with LincolneBay logo Accessories: MKZ 2013-2016, MKX 2011-2016, MKC 2015, MKS 2013-2015, MKT 2013-15, NAVIGATOR 2015. Note, please refer to the system version description in the attached picture to confirm that your car with Sync2 systems that use the embedded SD card.
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  • Plug and Play, This unit is intended to repair select FordeBay logo and LincolneBay logo Sync 3 systems with inoperable touch screen systems (Black screen, frequent bluetooth disconnects, lag between touch input and reaction, etc).
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2026 Latest A15 Navigation SD Card Map for Ford/Lincoln, F150 Escape Explorer Focus Fusion Expedition Edge Mustang MKC MKS MKZ MKX Sync Navigation Accessories Update USA/Canada Maps, GM5T-19H449-AJ
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  • Installation Instructions: Before installation, check whether the FordeBay logo/LincolneBay logo SYNC system’s central processor (CCPU) is compatible or requires an upgrade; for detailed steps, refer to main image 6; To install: 1.Turn engine OFF 20+ mins.2.Locate the SD card slot and remove the old navigation card.3.Insert the new Navigation SD Card untll it clicks.4.Start the engine to ensure, the “Navigation” icon should appear in the top-right corner (Auto-updates in 10-20 mins Never interrupt the process!)
  • Disposable and device warning: Your car will be permanently locked after the first installation; Do not insert mobile phones/laptops - it can damage data

Last update on 2026-06-30 / Affiliate links / Images from Amazon Product Advertising API


 

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