NHTSA ID Number: 10191180
Manufacturer Communication Number: TSB 21-2126
Some 2021 F-150 vehicles equipped with a 5.0L engine built on or before 9-Apr-2021 may exhibit a no start/no powertrain control module (PCM) communication condition if the oil level is approximately 1 or more quarts low and the oil life is at or less than 20%. This may be due to various parameters within the PCM. To correct the condition, follow the Service Procedure to reset and reprogram the PCM.
1 Affected Product
Issue: Some 2021 F-150 vehicles equipped with a 5.0L engine built on or before 9-Apr-2021 may exhibit a no start/no powertrain control module (PCM) communication condition if the oil level is approximately 1 or more quarts low and the oil life is at or less than 20%. This may be due to various parameters within the PCM. To correct the condition, follow the Service Procedure to reset and reprogram the PCM.
Action: Follow the Service Procedure steps to correct the condition on vehicles that meet all of the following criteria:
- 2021 F-150
- Built on or before 9-Apr-2021
- 5.0L engine
- No start/no PCM communication condition if the oil level is approximately 1 or more quarts low and the oil life is at/or less than 20%
NOTE: Part quantity refers to the number of that service part number required, which may be different than the number of individual pieces. Service part numbers contain 1 piece unless otherwise stated. “As Needed” indicates the part is required but the number may vary or is not a whole number; parts can be billed out as non-whole numbers, including less than 1.
|Service Part Number||Quantity||Description|
|XO-5W30-Q1SP||As Needed||Motorcraft® SAE 5W-30 Synthetic Blend Motor Oil (All Markets Except Canada)|
|CXO-5W30-LSP6||As Needed||Motorcraft® SAE 5W-30 Super Premium Motor Oil (Canada Only)|
1. Perform a reset of the PCM by following the instructions and running the reset program found in the ZIP file.
NOTE: Advise the customer this vehicle is equipped with an adaptive transmission shift strategy which allows the vehicle’s computer to learn the transmission’s unique parameters and improve shift quality. When the adaptive strategy is reset, the computer will begin a relearning process. This relearning process may result in firmer than normal upshifts and downshifts for several days.
4. Perform a reset of the engine oil change Refer to the vehicle Owner’s Manual.
1 Associated Document
19 April 2021
|Diagnostic Software||Interface Device||Complete Vehicle Diagnostics||Module Programming|
|IDS/FDRS||VCM, VCM II, VCMM||X||X||X||X|
|FJDS/FDRS||Compatible J2534 Devices
(Including VCM II and VCMM)
Detailed system requirements, installation, and support information for each product is located under the diagnostics tool support tab for each product.
For use with VCM I, VCM II, VMM and VCMM hardware devices only. The complete factory Ford Motor Company vehicle diagnostic tool that provides complete dealership level vehicle diagnostic coverage for all 1996 to present Ford, Lincoln and Mercury vehicles. The IDS software includes time based access to the IDS software, software updates and calibration files.
For use with compatible J2534 hardware devices. FJDS software provides Ford Module Programming functionality that covers 1996 to present Ford, Lincoln and Mercury module reprogramming functions, plus complete dealership level vehicle diagnostic software for all 2018 to present Ford and Lincoln vehicles. The FJDS software license includes time based access to the FJDS software, software updates and calibration files.
|CarDAQ-Plus 2 Diagnostic Code Reader and J2534 Programming Tool|
|VSI J2534 ECU Reprogrammer|
|Drew Tech Mongoose Pro USB to CAN ISO9141 Interface|
Latest Calibration Information
Module Build Data (As-Built)
Use VIN to obtain As-Built data
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