Shifter Not Moving The Transmission To The Proper Gear Position – 2013-2021 Ford

NHTSA ID Number: 10189767

Manufacturer Communication Number: TSB 21-2033

Summary

Some 2013-2016 Fusion, 2013-2018 C-MAX, 2013-2019 Escape, 2014-2021 Transit Connect, and 2015-2018 Edge vehicles may indicate an incorrect shifter lever position. This may be due to the bushing at the transmission end of the shifter lever cable resulting in a mismatch of cluster and selected gear position. To correct the condition, follow the Service Procedure steps to replace the bushing and install the protective cap over the selector at the transmission end of the selector lever cable.

 

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Model:

Ford

2013-2018 C-MAX
2015-2018 Edge
2013-2016 Fusion
2014-2019 Escape
2013-2021 Transit Connect

 

Issue: Some 2013-2016 Fusion, 2013-2018 C-MAX, 2013-2019 Escape, 2014-2021 Transit Connect, and 2015-2018 Edge vehicles may indicate an incorrect shifter lever position. This may be due to the bushing at the transmission end of the shifter lever cable resulting in a mismatch of cluster and selected gear position. To correct the condition, follow the Service Procedure steps to replace the bushing and install the protective cap over the selector at the transmission end of the selector lever cable.

 

Action: Follow the Service Procedure to correct the condition on vehicles that meet the following criteria:

• One of the following vehicles:
  • 2013-2016 Fusion
  • 2013-2018 C-MAX
  • 2014-2019 Escape
  • 2013-2021 Transit Connect
  • 2015-2018 Edge
• At least one of the following symptoms:
  • Shifter not moving the transmission to proper shifter position
  • Damaged shifter bushing
  • Missing shifter bushing
  • Mismatch of cluster and selected gear position

NOTE: Part quantity refers to the number of that service part number required, which may be different than the number of individual pieces. Service part numbers contain 1 piece unless otherwise stated. “As Needed” indicates the part is required but the number may vary or is not a whole number; parts can be billed out as non-whole numbers, including less than 1.

 

Parts

Part Number	Description	Quantity
DG9Z-7K340-A	Shifter Cable Bushing	1
DG9Z-7S004-A	Protective Cap	1

 

Service Procedure

1. Access the cable at the transmission side by following the selector lever cable removal and installation procedure. Refer to WSM, Section 307-05.

2. Disconnect the selector lever cable from the transmission manual lever and the bracket. (Figure 1)

(1). Remove the selector lever cable bracket bolt.

(2). Disengage the selector lever cable holding clip. Use caution when removing the hold down bracket to avoid damage. Hold down bracket is available separate of the shift cable.

(3). Disconnect the selector lever cable.

• Tighten to 7 Nm (62 lb-in)

 

NOTE: Note the selector lever cable bushing replacement/orientation. (Figure 2)

 

3. Remove the shifter bushing.

(1). For 2013 vehicles only, use a pair of straight jaw adjustable pliers and a 15 mm shallow socket to push the bushing partially out of the selector lever cable end. (Figure 3)

NOTE: The 15 mm socket will rest against the hard plastic bottom end of the shift cable and will be large enough to allow bushing to be pressed partially out.

(2). Turn the selector lever cable end over and using a punch push the bushing the rest of the way out of the selector lever cable end. (Figure 4)

CAUTION: Use care to prevent damage to the shifter cable during this procedure.

NOTE: For all 2013 vehicles equipped with original shift cable, the original bushing is taller than the replacement bushing.

(3). For 2014-2016 vehicles only, press out the shifter cable bushing using one of the following two methods:

• Using a 5 mm and a 15 mm socket with straight jaw adjustable pliers, the bushing can be pressed out of the shifter cable end. The 5 mm socket will fit into the small part of the bushing on top, the 15 mm will go against the bottom of the shifter cable end, make sure to have socket centered with the bushing to allow clearance of the bushing shoulder as it is being pressed out. (Figures 5-6)
• Use a tool such as a Lisle 38350 – Exhaust Hanger Removal plier to press the bushing out. The shoulder of the bushing is positioned upward, small end of the plier is pressing the bushing out. (Figure 7)

CAUTION: Use care to prevent damage to the shifter cable during this procedure.

4. Install the new selector lever cable bushing by hand. Do not use any grease to install, the bushing and cable end should be dry. (Figure 8) Figure 8

5. Visually inspect the shifter cable end for any signs of damage. If damage to the shifter cable end is found, replace the shifter cable.

6. Place the vehicle’s transmission gear selector in DRIVE.

7. Rotate the manual control lever clockwise until it stops. (Figure 9)

 

8. Rotate the manual control lever counterclockwise 1 detent into DRIVE. (Figure 10)

 

9. Release the selector lever cable adjuster lock. (Figure 11)

(1). Carefully release the adjuster lock tabs outward.

(2). While holding the adjuster lock tabs outward, slide the lock out to unlock the selector lever cable.

 

10. Connect the selector lever cable to the manual control lever. (Figure 12)

 

11. Slide the adjuster tab in place to lock the selector lever cable. (Figure 13)

 

12. Visually inspect the cable end and give a slight pull up to verify the bushing is fully seated. If not fully seated, reseat the cable.

13. Install the new cap onto the selector lever cable adjuster. Clip one side into the adjuster body and then slide the other onto the housing until it snaps into place. The protective cap should cover the bushing and the terminal end of the adjuster. (Figure 14)

 

14. Verify the installation by checking the cap is retained by pulling on the adjuster body.

15. To assemble the vehicle, reverse the removal procedure. Refer to WSM, Section 307-05.

16. Verify that the engine starts in PARK and NEUTRAL only and that the reverse lamps illuminate in REVERSE.

 

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37 Affected Products

Vehicles

MAKE	MODEL	YEAR
FORD	C-MAX	2013-2018
FORD	EDGE	2015-2018
FORD	ESCAPE	2014-2019
FORD	FUSION	2013-2016
FORD	FUSION ENERGI	2013-2016
FORD	FUSION HYBRID	2013-2016
FORD	TRANSIT CONNECT	2013-2021

 

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1 Associated Document

Manufacturer Communications

21-2033
09 March 2021

https://www.nhtsa.gov/recalls?nhtsaId=10189767

MC-10189767-0001.pdf 1390.815KB

 

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Last update on 2026-06-18 / Affiliate links / Images from Amazon Product Advertising API

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