NHTSA ID Number: 10196977
Manufacturer Communication Number: CSR 517
Summary
Ford Motor Company has determined that certain 2018 through 2020 model year F-550 vehicles equipped with manual reclining seats fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) 202a for head restraints and FMVSS 207 for seating systems. Contact your local Ford dealer to schedule a service date to perform the recall. Refer to the communication from Ford for additional information.
3 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
FORD | F-550 SD | 2018-2020 |
IMPORTANT ORIGINAL EQUIPMENT MANUFACTURER
RECALL This notice applies to your vehicle. See attached serial number list.
NHTSA Safety, FMVSS Compliance, or Emissions Recall
Dear Altec Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety (NHTSA) Act and the Canada Motor Vehicle Safety Act.
Altec Industries, Inc. has received notification from an Original Equipment Manufacturer (OEM) that a condition exists relating to motor vehicle safety, compliance, or emissions in a vehicle you possess that is equipped with Altec equipment.
Refer to the attached documentation that follows this letter. If you have additional questions, please contact your Altec Account Manager. You may also contact the OEM using the contact information provided in the attached recall notice.
For US owners: after contacting the OEM according to the attached notice, if you are still not able to have the safety condition remedied within a reasonable time, you may write to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590 or call 1-888-327-4236 (TTY: 1-800-424-9153) or go to https://www.safercar.gov.
If you had this repair performed before you received this letter, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. If you have sold or retired the unit please call Altec at 1-877-GO-ALTEC (1-877-462-5832) so the records may be changed.
If you have leased this equipment to another person or company, you are required by Federal Law to forward a copy of this notice to the lessee by first class mail within ten (10) days of the receipt of this notice.
We appreciate your assistance in following this action in the interest of your safety and continued satisfaction with Altec products.
Thank you for your immediate attention on this important matter.
CSR 517
Component/Supplier Recall
June 11, 2021
Units Affected: Certain 2018 through 2020 model year Ford Explorer, F-150, Super Duty, Expedition, and Aviator vehicles equipped with manual reclining seats. (Verify that your unit serial number is affected by reviewing the attached list in this CSR or by accessing your fleet on connect.altec.com/login)
Ford 19C07 — Manual Reclining Seats (NHTSA Recall 19V-633)
Altec is committed to providing our customers reliable products from initial delivery throughout the useful life of the machine.
Ford Motor Company has determined the attached list of vehicles fails to conform to Federal Motor Vehicle Safety Standard (FMVSS) 202a for head restraints and FMVSS 207 for seating systems.
Contact your local Ford dealer to schedule a service date to perform the recall. Refer to the included communication from Ford for additional information.
Altec is not able to complete this repair. All work must be completed by an authorized Ford dealer.
This repair is not covered under the Altec Warranty policy.
SEOCONTENT-START
NHTSA Safety, FMVSS Compliance, or Emissions Recall
Dear Altec Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety (NHTSA) Act and
the Canada Motor Vehicle Safety Act.
Altec Industries, Inc. has received notification from an Original Equipment Manufacturer (OEM) that a
condition exists relating to motor vehicle safety, compliance, or emissions in a vehicle you possess that is
equipped with Altec equipment.
Refer to the attached documentation that follows this letter. If you have additional questions, please contact
your Altec Account Manager. You may also contact the OEM using the contact information provided in the
attached recall notice.
For US owners: after contacting the OEM according to the attached notice, if you are still not able to have the
safety condition remedied within a reasonable time, you may write to: Administrator, National Highway Traffic
Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590 or call 1-888-327-4236 (TTY:
1-800-424-9153) or go to https://www.safercar.gov.
If you had this repair performed before you received this letter, you may be eligible to receive reimbursement for
the cost of obtaining a pre-notification remedy of the problem associated with this recall. If you have sold or
retired the unit please call Altec at 1-877-GO-ALTEC (1-877-462-5832) so the records may be changed.
If you have leased this equipment to another person or company, you are required by Federal Law to forward a
copy of this notice to the lessee by first class mail within ten (10) days of the receipt of this notice.
We appreciate your assistance in following this action in the interest of your safety and continued satisfaction
with Altec products.
Thank you for your immediate attention on this important matter.
IMPORTANT ORIGINAL EQUIPMENT MANUFACTURER
RECALL
This notice applies to your vehicle. See attached serial number list.
210 Inverness Center Parkway Telephone: 205-991-7733
Birmingham, AL 35242 Facsimile: 205-991-9993
www.altec.com
Page 1 of 1
Altec Industries, Inc.
Midwest Operations
St. Joseph, MO
Component/Supplier Recall
June 11, 2021
Units Affected: Certain 2018 through 2020 model year Ford Explorer, F-150, Super Duty, Expedition, and
Aviator vehicles equipped with manual reclining seats. (Verify that your unit serial number is affected by
reviewing the attached list in this CSR or by accessing your fleet on connect.altec.com/login)
Ford 19C07 — Manual Reclining Seats
(NHTSA Recall 19V-633)
Altec is committed to providing our customers reliable products from initial delivery throughout
the useful life of the machine.
Ford Motor Company has determined the attached list of vehicles fails to conform to Federal
Motor Vehicle Safety Standard (FMVSS) 202a for head restraints and FMVSS 207 for seating
systems.
Contact your local Ford dealer to schedule a service date to perform the recall. Refer to the included
communication from Ford for additional information.
Altec is not able to complete this repair. All work must be completed by an authorized Ford
dealer.
This repair is not covered under the Altec Warranty policy.
CSR 517
Altec Use Only
Inspection labor 0.0 hr
Repair labor 0.0 hr
Account # None
Travel Not Included
NHTSA code n/a
Prime fail P/N n/a
Doc ref n/a N/A N/A N/A
Parts Kit Part Number Qty Warranty
© Copyright 2019 Ford Motor Company
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121
October 2019
* * * IMPORTANT SAFETY RECALL * * *
Compliance Recall Notice 19C07 / NHTSA Recall 19V-633
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that your vehicle, with the VIN shown above, fails to conform to
Federal Motor Vehicle Safety Standard (FMVSS) 202a for Head Restraints and FMVSS 207 for
Seating Systems.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of
service and support.
What is the issue? On your vehicle, one or more of the seatbacks may have an improperly
assembled recliner mechanism.
What is the risk? A seatback with an improperly assembled recliner mechanism may have
reduced strength and may not adequately restrain an occupant in the event
of a crash, increasing the risk of injury.
What will Ford and
your dealer do?
Ford Motor Company has authorized your dealer to inspect the seat backs
and replace it if necessary free of charge (parts and labor).
How long will it take? The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.
What should you do?
Please call your dealer without delay and request a service date for Recall
19C07. Provide the dealer with your VIN, which is printed near your name at
the beginning of this letter.
Ford has not issued instructions to stop driving your vehicle under this
compliance recall. You should contact your dealer for an appointment to
have your vehicle remedied as soon as practicable. You can continue to
safely drive your vehicle.
© Copyright 2019 Ford Motor Company
What should you do?
(continued)
If you do not already have a servicing dealer, you can access
www.Fordowner.com for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this compliance recall completed
on your vehicle. The vehicle owner is responsible for making arrangements
to have the work completed.
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition there are
other features such as reserving and paying for parking in certain locations
and controlling certain functions on your vehicle (lock or unlock doors,
remote start) if it is equipped to allow control.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current
owner, please forward this letter to the new owner.
You received this notice because government regulations require that
notification be sent to the last known owner of record. Our records are
based primarily on state registration and title data, which indicate that you
are the current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: www.Fordowner.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option
#3, and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: www.fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM – 8:00PM
(Eastern Time).
If you are still having difficulty getting your vehicle repaired in a reasonable
time or without charge, you may write the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA
Safety Recall 19V-633.
Thank you for your attention to this important matter.
Ford Customer Service Division
© Copyright 2019 Ford Motor Company
Ford Motor Company
Ford, División de Servicio al Cliente
P. O. Box 1904
Dearborn, Michigan 48121
Octubre 2019
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de campaña de cumplimiento 19C07/Campaña 19V-633 de la NHTSA
Sr. Juan Pérez
Calle Principal 123
Ciudad, País 12345
Número de identificación del vehículo (VIN): 12345678901234567
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los
EE. UU.
Ford Motor Company ha determinado que es posible que su vehículo, con el VIN que aparece más
arriba, no cumpla con las Normas federales de seguridad para vehículos de motor (FMVSS) 202a
para cabeceras y FMVSS 207 para sistemas del asiento.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el
problema?
Es posible que el mecanismo de reclinación de uno o más de los respaldos
de su vehículo se haya ensamblado incorrectamente.
¿Qué riesgo existe? Un respaldo con un mecanismo de reclinación ensamblado incorrectamente
podría no ser lo suficientemente robusto y no sostener adecuadamente al
ocupante en caso de choque, lo cual aumenta el riesgo de sufrir lesiones.
¿Qué medidas
adoptarán Ford y su
distribuidor?
Ford Motor Company ha autorizado a su distribuidor a inspeccionar el
respaldos del asiento y, si fuera necesario, a reemplazarlo sin costo alguno
(piezas y mano de obra).
¿Cuánto tiempo
tomará?
El tiempo necesario para reparar será menos de medio día. Sin embargo,
debido a los requisitos de planificación de servicio, es posible que su
distribuidor tarde un poco más.
¿Qué debe hacer?
Llame de inmediato al distribuidor y solicite una cita de servicio para realizar
la campaña 19C07. Proporcione el VIN a su distribuidor, el cual está
impreso debajo de sus datos al comienzo de esta carta.
Para esta campaña de conformidad, Ford no ha emitido instrucciones de
dejar de manejar el vehículo. Deberá ponerse en contacto con su
© Copyright 2019 Ford Motor Company
¿Qué debe hacer?
(continuación)
distribuidor a fin de programar una cita para solucionar este problema lo
más pronto posible. Puede continuar manejando su vehículo con seguridad.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
www.Fordowner.com para conocer las direcciones de los distribuidores, ver
mapas y obtener las instrucciones para llegar.
Ford Motor Company le recomienda realizar esta campaña de cumplimiento
en su vehículo. El propietario del vehículo es responsable de realizar los
arreglos para llevar a cabo el trabajo.
Tenga presente que: la ley federal exige que los arrendadores de
vehículos que reciban este aviso de campaña envíen una copia del
mismo al arrendatario en un plazo de diez días.
NOTA: puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación FordPass. La aplicación se
puede descargar a través de App Store o Google Play. Adicionalmente,
existen otras funciones, como reserva y pago de estacionamientos en
ciertos lugares, además de control de ciertas funciones en el vehículo
(bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado
para permitir el control.
¿Qué pasa si usted
ya no es el
propietario del
vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del
propietario actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el
envío de notificaciones al propietario conocido más reciente del registro.
Nuestros registros se basan principalmente en datos estatales y de
propiedad, que indican que usted es el propietario actual del vehículo.
¿Podemos hacer
algo más por usted?
Si tiene problemas para reparar de inmediato su vehículo y sin costo
alguno, comuníquese con el Gerente de Servicio de su distribuidor para
solicitar ayuda.
PROPIETARIOS MINORISTAS: si tiene dudas o preguntas, comuníquese
con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y
uno de nuestros representantes con gusto lo atenderá. Si desea
comunicarse con nosotros a través de Internet, nuestra dirección es
www.Fordowner.com.
Las personas con problemas de audición pueden llamar al 1-800-232-5952
(TDD). Los representantes atienden de lunes a viernes, 8:00 am a 8:00 pm
(hora local).
PROPIETARIOS DE FLOTAS: si tiene dudas o preguntas, comuníquese
con nuestro Centro de Información a Clientes de flotas al 1-800-34-
FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo
atenderá. Si desea comunicarse con nosotros a través de Internet, nuestr a
dirección es www.fleet.ford.com.
Los representantes atienden de lunes a viernes, 8:00 am a 8:00 pm (hora
local).
Si continúa con dificultades para reparar su vehículo en un tiempo
razonable o sin cargo, le sugerimos que escriba al Administrador, National
Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E.,
Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de
© Copyright 2019 Ford Motor Company
seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite
www.safercar.gov. Mencione la Campaña de seguridad 19V-633 de la
NHTSA.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
SEOCONTENT-END
1 Associated Document
Manufacturer Communications
CSR 517
June 11, 2021
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