NHTSA ID Number: 10200759
Manufacturer Communication Number: TSB 21-2271
Summary
Some 2020 and 2021 Escape Hybrid vehicles built on or before 19-Jul-2021 may exhibit a rattle/buzz originating in the right rear quarter area. This may be due to the pedestrian alert control module (PACM) internal connector vibrating against the metal housing when subjected to audio frequencies between 50 and 60 Hz. To correct the condition, follow the Service Procedure to insulate the connector.
Model:
2020-2021 Escape
Issue: Some 2020-2021 Escape hybrid vehicles built on or before 19-Jul-2021 may exhibit a rattle/buzz originating in the right rear quarter area. This may be due to the pedestrian alert control module (PACM) internal connector vibrating against the metal housing when subjected to audio frequencies between 50 and 60 Hz. To correct the condition, follow the Service Procedure to insulate the connector.
Action: Follow the Service Procedure steps to correct the condition on vehicles that meet all of the following criteria:
- 2020-2021 Escape
- Hybrid
- Built on or before 19-Jul-2021
- Exhibits a rattle/buzz noise in the right rear quarter panel area
NOTE: Part quantity refers to the number of that service part number required, which may be different than the number of individual pieces. Service part numbers contain 1 piece unless otherwise stated. “As Needed” indicates the part is required but the number may vary or is not a whole number; parts can be billed out as non-whole numbers, including less than 1. “If Needed” indicates the part is not mandatory.
Parts
| Service Part Number | Quantity | Description |
| 1643-R4901 | 1 | PVC Foam Strip (Rotunda Part Number, Included In The Rotunda Squeak and Rattle Kit) |
| 164-R4900 | If Needed | Rotunda Squeak and Rattle Kit (Complete Kit) |
Service Procedure
1. Remove the right hand load space trim panel. Refer to Workshop Manual (WSM), Section 501-02.
2. Remove the PACM from the vehicle. Refer to WSM, Section 413-22.
3. Using 1 strip of PVC soft foam, cut two 1 inch (2.5 cm) long squares.
(1). PVC soft foam is included in the Rotunda Squeak and Rattle Kit.
NOTE: The connector’s inboard side is attached to the printed circuit board of the module at the location indicated in Figure 1. This attachment provides some flexibility while working at the other end of the connector.
Figure 1
4. Fold the 1 inch (2.5 cm) squares over so that they are doubled in thickness.
5. Using a trim tool or small flat head screwdriver, insert the PVC foam in between the metal housing and the external facing internal connector. Insert the foam pieces between two sides of the connector to module case (Figures 2-3).
Figure 2
Figure 3
6. To reassemble, reverse the removal procedure.
2 Affected Products
Vehicle
1 Associated Document
Manufacturer Communications
21-2271
16 August 2021
MC-10200759-0001.pdf 165.546KB
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Warranty Status: Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Service Part Warranty (SPW)/Special Service Part (SSP)/Extended Service Plan (ESP) coverage. Limits/policies/prior approvals are not altered by a TSB. NVLW/SPW/SSP/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool. Labor Times Description Operation No. Time 2020-2021 Escape Hybrid: Install Foam Strip Following The Service Procedure Includes Time To Remove And Install PACM (Do Not Use With Any Other Labor Operations) 212271A 0.5 Hrs. Repair/Claim Coding Causal Part: 14G490 Condition Code: 33
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