NHTSA ID Number: 10199087
Manufacturer Communication Number: CSR 518
Summary
Ford
Motor Company has determined a defect that relates to motor vehicle safety exists on certain 2021 model year Super Duty vehicles with front-wheel hub extensions built between February 7, 2021, and June 3, 2021. Contact your local Ford
dealer to schedule a service date to perform the recall. Refer to the included communication from Ford
for additional information. Altec is not able to complete this repair. All work must be completed by an authorized Ford
dealer.
This repair is not covered under the Altec Warranty policy.
7 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| FORD | F-250 SD | 2021 |
| FORD | F-350 SD | 2021 |
| FORD | F-450 SD | 2021 |
| FORD | F-550 SD | 2021 |
| FORD | F-600 SD | 2021 |
| FORD | F-650 SD | 2021 |
| FORD | F-750 SD | 2021 |
CSR 518
Component/Supplier Recall
June 24, 2021
Units Affected: Certain 2021 model year Super Duty vehicles with front wheel hub extensions built between February 7, 2021 and June 3, 2021. (Verify that your unit serial number is affected by reviewing the attached list in this CSR or by accessing your fleet on connect.altec.com/login)
Ford
21S26 — Front Wheel Hub Extensions Wheel Hub Extension
Torque Verification (NHTSA Recall 21V-390)
Altec is committed to providing our customers reliable products from initial delivery throughout the useful life of the machine.
Ford
Motor Company has determined a defect which relates to motor vehicle safety exists in your vehicle (refer to attached list).
Contact your local Ford
dealer to schedule a service date to perform the recall. Refer to the included communication from Ford
for additional information.
Altec is not able to complete this repair. All work must be completed by an authorized Ford
dealer.
This repair is not covered under the Altec Warranty policy.
SEOCONTENT-START
Page 1 of 1
Altec Industries, Inc.
Midwest Operations
St. Joseph, MO
Component/Supplier Recall
June 24, 2021
Units Affected: Certain 2021 model year Super Duty vehicles with front wheel hub extensions built between
February 7, 2021 and June 3, 2021. (Verify that your unit serial number is affected by reviewing the
attached list in this CSR or by accessing your fleet on connect.altec.com/login)
Ford
21S26 — Front Wheel Hub Extensions Wheel Hub Extension
Torque Verification (NHTSA Recall 21V-390)
Altec is committed to providing our customers reliable products from initial delivery throughout
the useful life of the machine.
Ford
Motor Company has determined a defect which relates to motor vehicle safety exists in
your vehicle (refer to attached list).
Contact your local Ford
dealer to schedule a service date to perform the recall. Refer to the included
communication from Ford
for additional information.
Altec is not able to complete this repair. All work must be completed by an authorized Ford![]()
dealer.
This repair is not covered under the Altec Warranty policy.
CSR 518
Altec Use Only
Inspection labor 0.0 hr
Repair labor 0.0 hr
Account # None
Travel Not Included
NHTSA code n/a
Prime fail P/N n/a
Doc ref n/a N/A N/A N/A
Parts Kit Part Number Qty Warranty
© Copyright 2021 Ford
Motor Company
Ford
Motor Company
Ford
Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121
June 2021
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 21S26 / NHTSA Recall 21V390
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
Do not drive your vehicle until the torque on the hub extension nuts has been verified on both
front wheel hub extensions.
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford
Motor Company has decided that a defect which relates to motor vehicle safety exists in your
vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of
service and support.
What is the issue? On your vehicle, the nuts joining the front axle hub extensions to the front
axle may have been improperly tightened.
What is the risk? Insufficiently tightened front axle hub extension nuts may result in front
wheel and wheel hub extension detachment from the vehicle, increasing the
risk of an injury or crash.
What will Ford
and
your dealer do?
Ford
Motor Company has authorized your dealer to perform a mobile or in
dealership repair to verify that both front hub extensions have been properly
attached to the vehicle free of charge (parts and labor). If a mobile repair is
not available your vehicle will be towed and repaired at your local dealership
(free of charge).
How long will it take? The time needed for this mobile or in dealership repair is less than one-half
day. However, due to service scheduling requirements, your dealer may
need your vehicle for a longer period of time.
© Copyright 2021 Ford
Motor Company
What should you do? Do not drive your vehicle until the hub extension nut torque has been
verified on both front hub extensions.
For owners with the desire and capability to verify the torque on the hub
extension nuts, instructions are provided with this letter. Owners performing
this procedure should still schedule an appointment with their dealer for an
inspection as part of this recall.
For owners who do not have the desire or capability to verify the torque on
the hub extension nuts, please call your dealer without delay and request a
service date for Recall 21S26. Provide the dealer with your VIN, which is
printed near your name at the beginning of this letter. Your dealer has been
instructed to either send a mobile repair technician to your location to verify
the hub extension torque or tow your vehicle to the dealership to perform
this recall and provide you with alternate transportation.
Ford
has issued instructions to stop driving your vehicle under this safety
recall until the front hub extension nut torque has been verified. You should
contact your dealer for an appointment to have your vehicle remedied as
soon as practicable. You can continue to safely drive your vehicle if you
verify that the hub extension torque is correct on both front wheel hub
extensions (see attached instructions).
If you do not already have a servicing dealer, you can access
owner.ford
.com for dealer addresses, maps, and driving instructions.
Ford
Motor Company wants you to have this safety recall completed on your
vehicle. The vehicle owner is responsible for making arrangements to have
the work completed.
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition there are
other features such as reserving parking in certain locations and controlling
certain functions on your vehicle (lock or unlock doors, remote start) if it is
equipped to allow control.
Mobile Inspection With customer authorization, Ford
has authorized your local dealership to
inspect your vehicle at a convenient time and location.
COVID-19
(CORONAVIRUS)
Ford
dealerships have implemented enhanced protocols to ensure both
your safety and the safety of dealership employees. This includes specific
procedures for cleaning and disinfecting customer vehicles before and after
each vehicle is serviced. In most places, vehicle service has been deemed
a critical service. Please contact your local dealer to confirm current service
hours. For more information on how Ford
and your local dealer are working
hard to keep you on the road during these challenging times, please visit
owner.ford
.com.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current
owner, please forward this letter to the new owner.
© Copyright 2021 Ford
Motor Company
You received this notice because government regulations require that
notification be sent to the last known owner of record. Our records are
based primarily on state registration and title data, which indicate that you
are the current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford
Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: owner.ford
.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option
#3, and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: fleet.ford
.com.
Representatives are available Monday through Friday: 8:00AM – 8:00PM
(Eastern Time).
If you are still having difficulty getting your vehicle repaired in a reasonable
time or without charge, you may write the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety
Recall 21V390.
Thank you for your attention to this important matter.
Ford
Customer Service Division
© Copyright 2021 Ford
Motor Company
Ford
Motor Company
Ford
, División de Servicio al Cliente
P. O. Box 1904
Dearborn, Michigan 48121
Junio, 2021
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de campaña de seguridad 21S26/campaña 21V390 de la NHTSA
Sr. Juan Pérez
Calle Principal 123
Ciudad, EE. UU. 12345
Número de identificación del vehículo (VIN): 12345678901234567
No maneje su vehículo mientras no se haya verificado la torsión de las tuercas de extensión
de la maza en ambas extensiones de las mazas de las ruedas delanteras.
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los
EE. UU.
Ford
Motor Company ha determinado que existe un defecto relacionado con la seguridad de su
vehículo, con el VIN que aparece más arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el
problema?
Las tuercas que unen las extensiones de la maza del eje delantero con el
eje delantero de su vehículo podrían haberse apretado incorrectamente.
¿Qué riesgo existe? Si las tuercas de extensión de la maza del eje delantero se han apretado de
manera insuficiente, la rueda delantera y la extensión de la maza de la
rueda se podrían desprender del vehículo, lo cual aumenta el riesgo de
sufrir lesiones o de choque.
¿Qué medidas
adoptarán Ford
y su
distribuidor?
Ford
Motor Company ha autorizado a su distribuidor a realizar una
reparación móvil en el distribuidor a fin de verificar que ambas extensiones
de las mazas delanteras se hayan fijado correctamente al vehículo, sin
costo alguno (piezas y mano de obra). Si no hay una reparación móvil
disponible, su vehículo será remolcado y reparado en su distribuidor local
(sin costo alguno).
¿Cuánto tiempo
tomará?
El tiempo necesario para realizar esta reparación móvil o en el distribuidor
es de menos de medio día. Sin embargo, debido a los requisitos de
planificación de servicio, es posible que su distribuidor tarde un poco más.
© Copyright 2021 Ford
Motor Company
¿Qué debe hacer? No maneje su vehículo mientras no se haya verificado la torsión de la
tuerca de extensión de la maza en ambas extensiones de las mazas
delanteras.
Si hubiesen propietarios con el deseo y la capacidad de verificar la torsión
en las tuercas de extensión de las mazas, en esta carta se proporcionan
instrucciones. Los propietarios que lleven a cabo este procedimiento
igualmente deberán programar una cita con su distribuidor para realizar una
inspección como parte de esta campaña.
Si hubiesen propietarios que no tengan el deseo o la capacidad de verificar
la torsión en las tuercas de extensión de la maza, llame a su distribuidor sin
demora y solicite una cita de servicio para llevar a cabo la Campaña 21S26.
Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus
datos al comienzo de esta carta. Su distribuidor recibió las instrucciones de
enviar un técnico para realizar una reparación móvil en el lugar indicado por
usted para verificar la torsión de la extensión de la maza o de remolcar el
vehículo hasta el distribuidor para realizar esta campaña y ofrecerle un
trasporte alternativo.
Ford
ha emitido instrucciones de dejar de manejar el vehículo conforme a
esta campaña de seguridad hasta que se verifique la torsión de la tuerca de
extensión de la maza delantera. Deberá ponerse en contacto con su
distribuidor a fin de programar una cita para solucionar este problema lo
más pronto posible. Puede continuar manejando con seguridad su vehículo
si verifica que la torsión de la extensión de la maza sea la correcta en
ambas extensiones de las mazas de las ruedas delanteras (consulte las
instrucciones adjuntas).
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
owner.ford
.com para conocer las direcciones de los distribuidores, ver
mapas y obtener las instrucciones para llegar.
Ford
Motor Company le recomienda realizar esta campaña de seguridad en
su vehículo. El propietario del vehículo es responsable de realizar los
arreglos necesarios para llevar a cabo el trabajo.
Tenga presente que: La ley federal exige que los arrendadores de
vehículos que reciban este aviso de campaña envíen una copia del
mismo al arrendatario en un plazo de diez días.
NOTA: Puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación FordPass. La aplicación se
puede descargar a través de App Store o Google Play. Adicionalmente,
existen otras funciones como reserva de estacionamientos en determinados
lugares, además de control de ciertas funciones en el vehículo (bloqueo y
desbloqueo de puertas, arranque remoto) si así está equipado para permitir
el control.
Inspección móvil Con la autorización del cliente, Ford
ha autorizado a su distribuidor local a
inspeccionar su vehículo en el momento y ubicación de su preferencia.
COVID-19
(CORONAVIRUS)
Los distribuidores Ford
han implementado protocolos mejorados con el fin
de asegurar tanto su seguridad como la de los empleados de los diferentes
distribuidores. Esto incluye procedimientos específicos de limpieza y
© Copyright 2021 Ford
Motor Company
desinfección antes y después de realizar servicio en cada uno de los
vehículos de nuestros clientes. En la mayoría de los lugares, la atención de
vehículos se ha considerado un servicio esencial. Póngase en contacto con
su distribuidor local para confirmar las horas de servicio actuales. Para
obtener más información sobre cómo Ford
y su distribuidor local están
trabajando arduamente para mantenerlo en las calles durante estos
tiempos difíciles, visite owner.ford
.com.
¿Qué pasa si usted
ya no es el
propietario del
vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del
propietario actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el
envío de notificaciones al propietario conocido más reciente del registro.
Nuestros registros se basan principalmente en datos estatales y de
propiedad, que indican que usted es el propietario actual del vehículo.
¿Podemos hacer
algo más por usted?
Si tiene problemas para reparar de inmediato su vehículo y sin costo
alguno, comuníquese con el Gerente de Servicio de su distribuidor para
solicitar ayuda.
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese
con nuestro Centro de Relación con Clientes Ford
al 1-866-436-7332 y
uno de nuestros representantes con gusto lo atenderá. Si desea
comunicarse con nosotros a través de Internet, nuestra dirección es
owner.ford
.com.
Las personas con problemas de audición pueden llamar al 1-800-232-5952
(TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a
8:00 p.m. (hora del este).
PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese
con nuestro Centro de Información a Clientes de flotas al 1-800-34-
FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo
atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra
dirección es fleet.ford
.com.
Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m.
(hora del este).
Si continúa con dificultades para reparar su vehículo en un tiempo
razonable o sin cargo, le sugerimos que escriba al Administrador, National
Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E.,
Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de
seguridad vehicular al 1-888-327-4236 (TTY: 1 800 424 9153) o visite
safercar.gov. Referencia: Campaña de seguridad 21V390 de la NHTSA.
Gracias por su atención en este asunto sumamente importante.
Ford
, División de Servicio al Cliente
SEOCONTENT-END
1 Associated Document
Manufacturer Communications
CSR 518
June 24, 2021
MC-10199087-0001.pdf 945.327KB
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Last update on 2026-05-31 / Affiliate links / Images from Amazon Product Advertising API
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