Customer Satisfaction Program 20M04 – Power Door Lock Actuator Failure – 2015-2019 Ford F-150, 2017-2019 F-250-F-550

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© Copyright 2021 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division June 30, 2021 TO: All U.S. Ford and Lincoln Dealers SUBJECT: Customer Satisfaction Program 20M04 Certain 2015-2019 Model Year F-150 and 2017-2019 Model Year F-250-F-550 Vehicles – Power Door Lock Actuator Failure PROGRAM TERMS This program extends the warranty coverage of the power door lock actuators to 10 years of service or 150,000 miles from the warranty start date of the vehicle, whichever occurs first. If a vehicle has already exceeded either the time or mileage limits, this extended warranty coverage will last through December 31, 2021. This program may be used multiple times as long as the vehicle is within time and mileage limits of the program. Once the program has expired, Service Part Warranty (SPW) and Extended Service Plan (ESP) may be eligible. Coverage is automatically transferred to subsequent owners. VEHICLES COVERED BY THIS PROGRAM Vehicle Model Year Assembly Plant Build Dates F-150 2015-2019 Dearborn March 12, 2014 through February 26, 2019 Kansas City August 11, 2014 through March 4, 2019 F-250 – F-550 2017-2019 Kentucky October 8, 2015 through March 5, 2019 Ohio February 5, 2016 through March 11, 2019 Affected vehicles are identified in OASIS. REASON FOR PROVIDING EXTENDED WARRANTY COVERAGE In some of the affected vehicles, moisture and water entering a power door lock actuator housing can cause the actuator motor to momentarily freeze in cold temperatures and may also cause actuator motor corrosion over time. Frozen water within a power door lock actuator housing or corrosion of the power door lock actuator motor could result in an inoperative power door lock function on the affected door. NOTE: If a power door lock is inoperative due to an actuator failure, the customer will still be able to manually lock and unlock the vehicle using the door lock indicator located on the top of the door panel, or the door lock cylinder key. SERVICE ACTION NOTE: For vehicles outside new vehicle bumper-to-bumper warranty coverage, advise customer that the program focus is only on the power door lock actuators. Any other failure modes (fuse, wiring, door latch, etc.) are not covered by this program. Service Action Continued on the Next Page © Copyright 2021 Ford Motor Company SERVICE ACTION (Continued) If an affected vehicle exhibits the condition listed above, dealers must perform Workshop Manual (WSM) diagnostics to determine the root cause of the failure. If a power door lock actuator is found to be at fault, dealers are to the reprogram the Body Control Module (BCM) software using Integrated Diagnostic Software (IDS) release 122.03 or higher and replace the affected power door lock actuator(s) using one of the three technical instructions (listed below as Procedure A, Procedure B, or Procedure C). The procedures have been developed based on vehicle build dates and Field Service Action (FSA) 18N03 repair status. This service must be performed at no charge to the vehicle owner. Procedure A: Reference the table below to determine if the affected vehicle meets any of the criteria. Procedure A must be used for any vehicles that falls within the build date criteria in the table below. Vehicle Model Year Assembly Plant Build Dates F-150 2018-2019 Dearborn April 13, 2018 through February 26, 2019 Kansas City April 4, 2018 through March 4, 2019 F-250 – F-550 Kentucky April 22, 2018 through March 5, 2019 OHAP April 18, 2018 through March 11, 2019 Procedure B: This procedure applies to vehicles that have had FSA 18N03 previously completed, as shown in the vehicle warranty history. Procedure C: This procedure applies to vehicles that have FSA 18N03 open in the vehicle OASIS menu. ● NOTE: Safety Recall 17S33 must be closed prior to completing Procedure C. OWNER NOTIFICATION MAILING SCHEDULE Owner Letters are expected to be mailed the week of July 26, 2021. Dealers should repair any affected vehicles that experience issues with the power door lock actuators, whether or not the customer has received a letter. ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Owner Notification Letters QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson © Copyright 2021 Ford Motor Company ATTACHMENT I Page 1 of 2 Customer Satisfaction Program 20M04 Certain 2015-2019 Model Year F-150 and 2017-2019 Model Year F-250-F-550 Vehicles Power Door Lock Actuator Failure OASIS ACTIVATION OASIS will be activated on June 30, 2021. You must use OASIS and Program Terms to determine if a vehicle is eligible for this program. FSA VIN LISTS ACTIVATION FSA VIN Lists will not be activated for this service action. SOLD VEHICLES • Only owners with affected vehicles that exhibit the covered condition will be directed to dealers for repairs. • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. STOCK VEHICLES • Do not perform this program unless the affected vehicle exhibits the covered condition. TITLE BRANDED / SALVAGED VEHICLES Vehicles with cancelled warranties are not eligible for this service action. OWNER REFUNDS • Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the repair was performed before the date of the Owner Notification Letter. This refund offer expires December 31, 2021. • Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the date of the Owner Notification Letter. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed. • Refunds will only be provided for the cost associated with power door lock actuator failures. RENTAL VEHICLES The use of rental vehicles is not approved for this program. ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows: • For related damage and access time requirements, refer to the Warranty and Policy Manual – Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage. • For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the Related Damage radio button checked. o Ford vehicles – 3 years or 36,000 miles • For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair. CLAIMS PREPARATION AND SUBMISSION • Note: All repairs for this program should be claimed using the claim entry direction below regardless if the vehicle is still under the New Vehicle Limited Warranty. o SPW and/or Ford ESP eligible vehicles – Claim repairs to FSA 20M04 if vehicle is still within time and mileage limits. © Copyright 2021 Ford Motor Company ATTACHMENT I Page 2 of 2 Customer Satisfaction Program 20M04 Certain 2015-2019 Model Year F-150 and 2017-2019 Model Year F-250-F-550 Vehicles Power Door Lock Actuator Failure CLAIMS PREPARATION AND SUBMISSION (Continued) • Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims: ▪ Claim type 31: Field Service Action. The FSA number (20M04) is the sub code. ▪ Customer Concern Code (CCC): L07 – Ext. Door Lock Controls-Power ▪ Condition Code (CC): 69 – Frozen/Seized/Binding ▪ Causal Part Number: 78218A42 or 78218A43 – Door Lock Actuator ▪ Part Quantity: 0 o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide. • Pre-authorized diagnostic time MT20M04J (up to 1.0 hour) may be claimed on the same repair line that the FSA is claimed on (prior approval from SSSC is not required). If additional time is needed, contact SSSC. • Pre-authorized diagnostic time MT20M04K (up to 1.0 hour) may be claimed when diagnosis leads to a root cause other than a power door lock actuator and should NOT be used with any other labor operation. If additional time is needed, contact SSSC. NOTE: This labor operation is to be used only to diagnose customer reported symptoms specific to door locking/unlocking and can NOT be used/claimed with any door latch programs. • Related Damage/Additional labor and/or parts (other than pre-approved diagnostic time MT20M04J) Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button. • Provision for Locally Obtained Supplies: Includes XG-11, XG-13, XG-16, TA-357, Cotton Swabs/Q-Tips®, Isopropyl Alcohol and brushes. NOTE: The listed chemicals and locally obtained supplies can be used on multiple vehicles and the usage is dependent on vehicle build dates, FSA repair status and the affected vehicle door. o Program Code: 20M04 o Misc Expense: OTHER o Amount: Actual cost up to $5.00 • PROGRAM TERMS: This program extends the warranty coverage of the power door lock actuators to 10 years of service or 150,000 miles from the warranty start date of the vehicle, whichever occurs first. If a vehicle has already exceeded either the time or mileage limits, this extended warranty coverage will last through December 31, 2021. • Refunds: Submit refunds on a separate repair line. – Program Code: 20M04 – Misc. Expense: ADMIN – Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs. o Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim. © Copyright 2021 Ford Motor Company ATTACHMENT II Page 1 of 4 Customer Satisfaction Program 20M04 Certain 2015-2019 Model Year F-150 and 2017-2019 Model Year F-250-F-550 Vehicles Power Door Lock Actuator Failure LABOR ALLOWANCES NOTE: The following table includes the labor times to perform diagnostics and repair. NOTE: All applicable labor operations can be claimed on the same repair order line, including a combination of labor operations for front door locations and rear door locations. Description Door Location Labor Operation Labor Time Procedure A Replace only the affected door lock actuator(s). One (1) Front 20M04B (Not claimed with BB) 1.3 Hours Two (2) Front 20M04BB (Not claimed with B) 2.6 Hours One (1) Rear 20M04C (Not claimed with CC) 1.5 Hours Two (2) Rear 20M04CC (Not claimed with C) 3.0 Hours Procedure B Replace only the affected door lock actuator(s). One (1) Front 20M04D (Not claimed with DD) 1.5 Hours Two (2) Front 20M04DD (Not claimed with D) 2.9 Hours One (1) Rear 20M04E (Not claimed with EE) 1.7 Hours Two (2) Rear 20M04EE (Not claimed with E) 3.4 Hours Procedure C Replace only the affected door lock actuator(s). NOTE: FSA 17S33 must be closed prior to completing Procedure C. One (1) Front 20M04F (Not claimed with FF) 1.1 Hours Two (2) Front 20M04FF (Not claimed with F) 2.1 Hours One (1) Rear 20M04G (Not claimed with GG) 0.9 Hours Two (2) Rear 20M04GG (Not claimed with G) 1.7 Hours Labor Allowances Continued on the Next Page © Copyright 2021 Ford Motor Company ATTACHMENT II Page 2 of 4 Customer Satisfaction Program 20M04 Certain 2015-2019 Model Year F-150 and 2017-2019 Model Year F-250-F-550 Vehicles Power Door Lock Actuator Failure LABOR ALLOWANCES (Continued) Description Labor Operation Labor Time Reprogram the BCM using IDS release 122.03 or higher. NOTE: For vehicle that had 20M04 performed previously, the BCM does not have to be reprogrammed a second time. NOTE: This labor operation should only be used when performing Procedure A, B or C. This labor operation can only be claimed one time. If this labor operation has been previously claimed in the vehicle history, the 20M04H labor operation claim will be rejected. 20M04H 0.2 Hours Diagnosis leads to door lock actuator replacement. Diagnose power door lock/unlock symptom(s) using applicable WSM procedures – includes drive in/drive out, etc. NOTE: For vehicles outside new vehicle bumper-to-bumper warranty coverage, advise customer that the program focus is only on the power door lock actuators. Any other failure modes (fuse, wiring, door latch, etc.) are not covered by this program. NOTE: M-Time should only be claimed to support diagnostics for Procedure A, B or C. MT20M04J *Actual time up to 1.0 Hours Diagnosis does NOT lead to door lock actuator replacement. (Diagnostics only; door lock actuator replacement not required) Diagnose power door lock/unlock symptom(s) using applicable WSM procedures – includes drive in/drive out, etc. NOTE: For vehicles outside new vehicle bumper-to-bumper warranty coverage, advise customer that the program focus is only on the power door lock actuators. Any other failure modes (fuse, wiring, door latch, etc.) are not covered by this program. NOTE: This labor operation is to be used only to diagnose customer reported symptoms specific to door locking/unlocking and can NOT be used/claimed with any door latch programs. MT20M04K *Actual time up to 1.0 Hours * Dealers are authorized to claim up to 1.0 hour actual time without contacting the SSSC Web Contact Site for approval. Follow the Actual Time Usage Guidelines and Service Management Responsibilities as identified in the Warranty and Policy Manual. Claims for additional parts and/or labor over 1.0 hour should be submitted to the SSSC as Related Damage. If contacting SSSC, please provide the complete technician details and time stamps to support the request for the additional time. © Copyright 2021 Ford Motor Company ATTACHMENT II Page 3 of 4 Customer Satisfaction Program 20M04 Certain 2015-2019 Model Year F-150 and 2017-2019 Model Year F-250-F-550 Vehicles Power Door Lock Actuator Failure PARTS REQUIREMENTS / ORDERING INFORMATION Part Number Description Order Quantity Claim Quantity 6L2Z-78218A42-B Right Hand Side Door Lock Actuator As required 6L2Z-78218A43-B Left Hand Side Door Lock Actuator FL3Z-16308-L Front Doors Foam Kit (F-150 Built Prior to December 2016*) FL3Z-16308-P Front Doors Foam Kit (F-150 Built December 2016 or later and All F-Super Duty*) FL3Z-16308-Q Rear Doors Foam Kit FL3Z-1626494-F Rear Door Latch Shield Kit LL3Z-15264B28-A Exterior Door Handle Cable Wiper Clip (One Piece per Package) XG-16 Motorcraft® Low Temperature Grease** MISC. OTHER As required XG-13 Motorcraft® Door Latch Grease** XG-11 Motorcraft® High Temperature Grease** TA-357 Motorcraft® High Performance Engine RTV Silicone ** Obtain Locally Cotton Swabs/Q-Tips®** Isopropyl Alcohol** Brushes** * Front door foam kit build date usages are approximations. ** The listed chemicals and locally obtained supplies can be used on multiple vehicles and the usage is dependent on vehicle build dates, FSA repair status and the affected vehicle door. Order your parts requirements through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed. DEALER PRICE For latest prices, refer to DOES II. PARTS RETENTION, RETURN, & SCRAPPING Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. EXCESS STOCK RETURN Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000. © Copyright 2021 Ford Motor Company ATTACHMENT II Page 4 of 4 Customer Satisfaction Program 20M04 Certain 2015-2019 Model Year F-150 and 2017-2019 Model Year F-250-F-550 Vehicles Power Door Lock Actuator Failure REPLACED FSA PARTS INSPECTION AND SIGN OFF Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of March 1st 2021 or later must be inspected and signed off on the repair order by a member of your dealers fixed operations management team or an employee the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately. • All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies. • Inspect the replaced parts to verify the FSA repair was completed. • If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced. • After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). • This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1st 2021 or later. Any eligible FSA claims requiring parts replacement, found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process. Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA parts inspection process (electronic or handwritten) is independent from other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require approval on a single Repair Order, each applicable occurrence will require individual post repair approval by the designated employee.

ATTACHMENT III PAGE 1 OF 44 CUSTOMER SATISFACTION PROGRAM 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 CERTAIN 2015-2019 MODEL YEAR F-150 AND 2017-2019 MODEL YEAR F-250-F-550 VEHICLES — POWER DOOR LOCK ACTUATOR FAILURE TECHNICAL INFORMATION – PROCEDURE A IMPORTANT: Reference the table below to determine if the affected vehicle meets any of the criteria. Procedure A must be used for any vehicles that falls within the build date criteria in the table below. Vehicle Model Year Assembly Plant Build Dates F-150 2018-2019 Dearborn April 13, 2018 through February 26, 2019 Kansas City April 13, 2018 through February 26, 2019 F-250 – F-550 Kentucky April 22, 2018 through March 5, 2019 OHAP April 18, 2018 through March 11, 2019 NOTE: For vehicles outside new vehicle bumper-to-bumper warranty coverage, advise customer that the program focus is only on the power door lock actuators. Any other failure modes (fuse, wiring, door latch, etc.) are not covered by this program. 1. Follow normal Workshop Manual (WSM) diagnostics for power door lock/unlock concern. – Did normal diagnostics lead to a defective power door lock actuator? Yes – Proceed to Step 2. No – These technical instructions do not apply. 2. Is the power door lock and/or unlock concern on a front door? Yes – Replace the affected Door Lock Actuator. Proceed to Front Door Lock Actuator Replacement on Page 2. No – Replace the affected Door Lock Actuator. Proceed to Rear Door Lock Actuator Replacement on Page 23. ATTACHMENT III PAGE 2 OF 44 CUSTOMER SATISFACTION PROGRAM 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1876N FOAM H (DRIVER DOOR) FOAM B (PASSENGER DOOR) FOAM C FOAM E (ONLY THE THIN OUTER PORTION IS USED ON THE EXTERIOR DOOR HANDLES) RUBBER GROMMET (DRIVER DOOR ONLY) FOAM TAPE FOAM A FOAM F DOOR GLASS RUN FUNNELS FOAM D FOAM G (DRIVER DOOR ONLY) FIGURE 1 Front Door Lock Actuator Replacement Complete Front Door Part Kit NOTE: The parts being installed in this procedure are not labeled. Refer to Figure 1 for component identification. All unused parts of the kit can be scrapped. ATTACHMENT III PAGE 3 OF 44 CUSTOMER SATISFACTION PROGRAM 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 NOTE: The images used in this procedure may not reflect the actual images of the components being repaired. However, the differences are minor and will not hinder the actual repair process. NOTICE: Do not allow the door trim panel or exterior door handle to hang by the door handle cables or damage to the cable and door may occur. 1. Remove the exterior front door handle from the affected door. Please follow the Workshop Manual (WSM) procedures in Section 501-14. NOTE: On the driver side only, install the exterior door handle key lock rod into the shipping clip on the door glass run. NOTE: The interior grab handle cover clips can be reused for this repair. Only replace if damaged. 2. If a cable wiper clip is present on the exterior door handle cable end, remove and discard the cable wiper clip. See Figure 2. NOTE: Front exterior door handle shown, all exterior door handles similar. STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1917T EXTERIOR DOOR HANDLE CABLE WIPER CLIP FIGURE 2 ATTACHMENT III PAGE 4 OF 44 CUSTOMER SATISFACTION PROGRAM 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 5. If present, remove and discard the door glass run funnel and the foam tape, that holds the door glass run funnel to the door glass window run, from the door glass run channel. See Figure 4. NOTE: A piece of foam tape holds the door glass run funnel to the door glass window run, if the foam tape is not removed with the door glass run funnel it will need to be removed and discarded once the door latch and window run are removed later in this procedure. 1737ET DOOR GLASS RUN FUNNEL FIGURE 4 FIGURE 3 E192517 1737CF PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 3. Position the window glass to the fully open (down) position. 4. Remove the door inner belt molding and position the latch side of the door glass top run aside. See Figure 3. ATTACHMENT III PAGE 5 OF 44 CUSTOMER SATISFACTION PROGRAM 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 6. With the latch side of the front door glass top run still positioned aside, raise the front door window glass three quarters of the way up. See Figure 5. NOTICE: Use care not to pinch the door glass top run or scratch the glass when raising the window glass. 7. Release the latch side front door window regulator retaining clip from front door window glass. See Figure 5. • Release the retaining clip from the front door window glass. Use the General Equipment: Interior Trim Remover. • Raise the front door window glass enough to release the front door window glass from the retaining clip. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1876A E264850 1 2 FIGURE 5 ATTACHMENT III PAGE 6 OF 44 CUSTOMER SATISFACTION PROGRAM 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 8. Remove the latch side front door window regulator nut adhesive cover and position the latch side front door window regulator aside. See Figure 6. • Remove the latch side front door window regulator nuts. Torque: 93 lb.in (10.5 Nm). • Position the latch side front door window regulator aside. FIGURE 6 1 1 2 E264852 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1876B E264851 9. Remove the two front door window run bolts. See Figure 7. • Torque: 71 lb.in (8 Nm). E192718 FIGURE 7 ATTACHMENT III PAGE 7 OF 44 CUSTOMER SATISFACTION PROGRAM 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 FIGURE 8 10. Holding on to the door latch, remove the 3 front door latch bolts. See Figure 8. • Torque: 71 lb.in (8 Nm). E192719 ATTACHMENT III PAGE 8 OF 44 CUSTOMER SATISFACTION PROGRAM 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 CAUTION: Use caution not to kink the cables during the removal and disassembly of the door latch. 11. Remove the front door latch. See Figure 9. NOTE: When removing the door latch for power door lock actuator replacement, it is not necessary to remove the cables from the latch assembly. NOTE: If equipped, disconnect the interior door handle cable retaining clips from the door sheet metal. 1. Route the interior front door handle cable and the lock rod through the inner door. 2. Disconnect the power door lock actuator electrical connector. 3. Disconnect the exterior front door handle cable routing clip(s). 4. Disconnect the door ajar switch electrical connector. 5. Holding on to both cables, remove the front door latch. STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1876C E192720 1 2 4 5 3 1 1 1 3 FIGURE 9 12. If not removed with the door glass run funnel, remove and discard the foam tape that secured the door glass run funnel to the door glass window run. ATTACHMENT III PAGE 9 OF 44 CUSTOMER SATISFACTION PROGRAM 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 13. On the driver side door only, position the exterior door handle key lock rod out of the shipping clip. See Figure 10. 14. On the driver side door only, remove the exterior door handle key lock rod from the door latch key lock rod lever. • If present, remove and discard the rubber grommet and then clean the grease from the exterior door handle key lock rod and door latch key lock rod lever. See Figure 10. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1876T DOOR HANDLE LOCK ROD SHIPPING CLIP RUBBER GROMMET (DRIVER DOOR ONLY) 2 1 DOOR LATCH KEY LOCK ROD LEVER FIGURE 10 ATTACHMENT III PAGE 10 OF 44 CUSTOMER SATISFACTION PROGRAM 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 NOTE: The front door latches on some vehicles can be equipped with a small flexible plastic water shield, located over the exterior door handle cable attachment point. Note the water shield position and orientation for reassembly. See Figure 12. 15. Remove the retainers and separate the door latch components to gain access to the actuator. Note the components position and orientation for reassembly. See Figure 11. 1876L EXTERIOR DOOR HANDLE CABLE WATER SHIELD DOOR LATCH RIVET WATER SHIELD ATTACHMENT POINT FRONT DOOR LATCH DOOR LOCK ACTUATOR FIGURE 12 E243132 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1876D x2 FIGURE 11 ATTACHMENT III PAGE 11 OF 44 CUSTOMER SATISFACTION PROGRAM 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 16. Remove the door lock actuator by using a flat blade screwdriver. Release the retention tab, on the actuator, from the notch on the door latch while wiggling the actuator off of the door latch alignment brackets. See Figures 13 and 14. NOTE: Door lock actuator removed for clarity. ACTUATOR RETENSION TAB ACTUATOR ALIGNMENT SLOTS PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1876F FIGURE 13 DOOR LATCH ALIGNMENT BRACKETS DOOR LATCH RETENTION TAB NOTCH 1876E FIGURE 14 ATTACHMENT III PAGE 12 OF 44 CUSTOMER SATISFACTION PROGRAM 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 17. Using a clean shop towel and isopropyl alcohol, clean then dry all of the previously separated door latch components. 18. Install a new door lock actuator by aligning the actuator alignment slots with the door latch alignment brackets. Slide the actuator onto the brackets while aligning the actuator arm pin into the door latch lock lever. An audible click can be heard as the door lock actuator retention tab seats behind the door latch retention tab notch. See Figures 13, 15 and 16. brackets DOOR LATCH LOCK LEVER DOOR LATCH RETENTION TAB NOTCH DOOR LATCH ALIGNMENT BRACKETS PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1876G FIGURE 15 ALIGN DOOR LATCH LOCK LEVER WITH THE ACTUATOR ARM PIN 1876H FIGURE 16 ATTACHMENT III PAGE 13 OF 44 CUSTOMER SATISFACTION PROGRAM 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 19. Ensure that the door lock actuator is fully seated, by attempting to pull the actuator off of the latch, and that the actuator arm pin is positioned in the door latch lock lever. 20. Reassemble the latch components and then install the retainers. See Figures 11 and 12. NOTE: On the driver door only, install the exterior door handle key lock rod in the door latch key lock rod lever then in the shipping clip. 21. Make sure the interior of the door is clean and dry prior to the door latch installation. CAUTION: Use caution not to kink the cables during the installation of the door latch. 22. Install the front door latch. See Figure 9. 1. Holding on to both cables install the front door latch. 2. Route the lock rod and the interior front door handle cable through the inner door. NOTE: If equipped, reconnect the interior door handle cable retaining clips to the door sheet metal. 3. Route the exterior front door handle cable through the opening and connect the routing clip(s). 4. Connect the door ajar switch electrical connector. 5. Connect the power door lock actuator electrical connector. 23. Install the 3 front door latch bolts. See Figure 8. • Torque: 71 lb.in (8 Nm). 24. Install the two front door window run bolts. See Figure 7. • Torque: 71 lb.in (8 Nm). 25. Position back the latch side front door window regulator and reinstall front door window regulator nut adhesive cover, then attach the window glass retaining clip by reversing Steps 7 and 8. See Figures 5 and 6. 26. Lower the window glass to the fully open (down) position. ATTACHMENT III PAGE 14 OF 44 CUSTOMER SATISFACTION PROGRAM 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 27. Install a new door glass run funnel, ensuring that the lower tab is situated in the door glass run and the funnel sides sit at a 90° angle above the door glass run. See Figure 17. NOTE: Ensure the funnel sides are at a 90° angle upon installation. It may be necessary to bend the sides of the funnel back to a 90° angle before installation. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT DOOR GLASS RUN FUNNEL FUNNEL TAB IN DOOR GLASS RUN 1737AW ENSURE FUNNEL LEGS ARE BENT AT A 90° ANGLE FIGURE 17 28. Reinstall the latch side door glass top run and the door inner belt moulding. See Figure 3. NOTICE: It will be necessary to hold the upper portion of the funnel when installing the door glass top run. Care must be taken not to bend or damage the door glass run funnel. Check through the exterior door handle opening to verify that the funnel is positioned correctly. 29. Raise the front door window glass to the fully closed (up) position. ATTACHMENT III PAGE 15 OF 44 CUSTOMER SATISFACTION PROGRAM 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 30. Using a clean shop towel and isopropyl alcohol clean the area where a new foam tape will be applied, from any dirt, dust or debris. Then, install a new foam tape in the location shown, from through the exterior door handle opening, to hold the funnel in place. See Figure 18. NOTE: Driver door shown, passenger door similar. Exterior door handle key lock rod not located in the door glass run shipping clip for clarity. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1917S DOOR GLASSL RUN FUNNEL DOOR GLASS RUN FOAM TAPE EXTERIOR DOOR HANDLE CABLE REMOVED FOR CLARITY ONLY FIGURE 18 ATTACHMENT III PAGE 16 OF 44 CUSTOMER SATISFACTION PROGRAM 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 FIGURE 19 31. On the driver side door only, apply Motorcraft® XG-13 door latch grease to the area where the key lock rod attaches to the key lock rod lever. See Figure 19. 32. On the driver side door only, install a new rubber grommet onto the key lock rod over the key lock rod lever. Position the rubber grommet as shown in Figure 19. The rubber grommet will sit sideways when properly installed. See Figure 19. NOTE: Door latch assembly shown out of vehicle for clarity. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1917HH DO NOT PLACE RUBBER GROMMET IN THIS AREA PLACE RUBBER GROMMET AGAINST KEY LOCK ROD APPLY XG-13 GREASE HERE RUBBER GROMMET KEY LOCK ROD KEY LOCK ROD LEVER ATTACHMENT III PAGE 17 OF 44 CUSTOMER SATISFACTION PROGRAM 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 FIGURE 20 33. If present, thoroughly remove the foam gasket located around the perimeter of the exterior front door handle and the silicone from the latch side area of the exterior front door handle. See Figure 20. 34. Using a clean shop towel and isopropyl alcohol, clean the highlighted mating surface area of the exterior front door handle. See Figure 20. FIGURE 21 STUD FOR MISSING NUT STUD FOR MISSING NUT 1737CO 35. Using a clean shop towel and isopropyl alcohol, thoroughly clean inside the dotted lines on the mating surface area of the exterior front door handle opening. See Figure 21. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1903U ATTACHMENT III PAGE 18 OF 44 CUSTOMER SATISFACTION PROGRAM 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 36. Install a new foam E around the perimeter of the exterior door handle. NOTE: Foam E will not wrap around the entire perimeter of the exterior door handle. NOTE: Proper placement of foam E is crucial for proper sealing and to avoid appearance concerns. A. Lay out foam E on the exterior door handle and mark center as shown in Figure 22. B. Remove foam E from the door handle and remove the back center portion of the adhesive backing then cut the protective backing in half. See Figure 22. C. Align the marks made on the foam E and exterior door handle and adhere the back center portion to the exterior door handle as shown in Figure 23. D. Lay one side of foam E down on the exterior door handle and without stretching the foam pull off the adhesive backing as you adhere foam E to the exterior door handle as shown in Figure 23. E. Remove the protective backing from the other side of foam E as shown in Figure 23. F. Without stretching the foam adhere it to the exterior door handle ensuring that both sides of foam E are of equal length once secured. See Figure 24. FIGURE 22 PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1737DL CUT PROTECTIVE BACKING HERE MARK THE HANDLE AND FOAM E HERE FOAM E FOAM E A B BACK CENTER ATTACHMENT III PAGE 19 OF 44 CUSTOMER SATISFACTION PROGRAM 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 FIGURE 23 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1737DM C D E FIGURE 24 FOAM E STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1737DB F EQUAL LENGTHS ATTACHMENT III PAGE 20 OF 44 CUSTOMER SATISFACTION PROGRAM 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 37. Using a clean shop towel and isopropyl alcohol, clean the handle plunger then, using a brush, apply a light film of Motorcraft® XG-16 low temperature grease to all four sides of the exterior door handle plunger and to the mechanisms in the areas shown in Figures 25 and 26. FIGURE 26 STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1737BO APPLY A LIGHT FILM OF XG-16 GREASE HERE FIGURE 25 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1737BP APPLY A LIGHT FILM OF XG-16 GREASE HERE (ALL FOUR SIDES) ATTACHMENT III PAGE 21 OF 44 CUSTOMER SATISFACTION PROGRAM 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 FIGURE 27 38. Apply a bead of Motorcraft® TA-357 High Performance Engine RTV silicone to the latch side area of the front door exterior handle opening metal surface. Make sure that the silicone overlaps with the foam E on the exterior door handle. See Figure 27. NOTE: Proper placement of the Motorcraft® TA-357 High Performance Engine RTV silicone is crucial for proper sealing and to avoid appearance concerns. NOTE: Driver door shown, passenger door similar. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1917M SILICONE NEEDS TO OVERLAP FOAM E FOAM E HERE MOTORCRAFT® TA-357 SILICONE FRONT OF VEHICLE 39. Reconnect the exterior door handle cable to the door handle and lubricate the door handle cable end with Motorcraft® XG-16 low temperature grease, as shown in Figure 28. 1737DI APPLY XG-16 GREASE HERE FIGURE 28 ATTACHMENT III PAGE 22 OF 44 CUSTOMER SATISFACTION PROGRAM 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 40. Install a new handle cable wiper clip on the exterior door handle cable end. See Figure 29. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1903M EXTERIOR DOOR HANDLE CABLE WIPER CLIP ORIENTATION FULLY SEATED FIGURE 29 41. Reinstall the front exterior door handle. Please follow the WSM procedures in Section 501-14. NOTICE: Reinstall the exterior door handle cable and retaining clips in the original factory position. 42. Clean any excessive silicone around the exterior door handle perimeter with isopropyl alcohol, cotton swabs and a clean shop towel to avoid appearance concerns. 43. Has labor operation 20M04H been claimed in the vehicle warranty history? Yes – The Body Control Module (BCM) has already been reprogrammed to the latest software level. Repair is complete. No – Reprogram the BCM using Integrated Diagnostic Software (IDS) release 122.03 or higher. See BCM Module Reprogramming Steps on Page 43. IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information. ATTACHMENT III PAGE 23 OF 44 CUSTOMER SATISFACTION PROGRAM 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1876P FOAM I DRIVER SIDE FOAM J FOAM TAPE 1 FOAM L FOAM N FOAM TAPE 2 FOAM H PASSENGER SIDE FOAM J DOOR GLASS RUN FUNNELS FOAM K (ONLY THE THIN OUTER PORTION IS USED ON THE EXTERIOR DOOR HANDLES) FIGURE 30 Rear Door Lock Actuator Replacement Complete Rear Door Part Kit NOTE: The parts being installed in this procedure are not labeled. Refer to Figure 30 for component identification. All unused parts of the kit can be scrapped. ATTACHMENT III PAGE 24 OF 44 CUSTOMER SATISFACTION PROGRAM 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 NOTE: The images used in this procedure may not reflect the actual images of the components being repaired. However, the differences are minor and will not hinder the actual repair process. NOTICE: Do not allow the door trim panel or exterior door handle to hang by the door handle cables or damage to the cable and door may occur. 1. Remove the exterior rear door handle from the affected door. Please follow the Workshop Manual (WSM) procedures in Section 501-14. NOTE: The interior grab handle cover clips can be reused for this repair. Only replace if damaged. 2. If a cable wiper clip is present on the exterior door handle cable end, remove and discard the cable wiper clip. See Figure 31. NOTE: Front exterior door handle shown, all exterior door handles similar. PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1917T EXTERIOR DOOR HANDLE CABLE WIPER CLIP FIGURE 31 ATTACHMENT III PAGE 25 OF 44 CUSTOMER SATISFACTION PROGRAM 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 FIGURE 33 1876Q DOOR GLASS RUN FUNNEL 5. If present, remove and discard the door glass run funnel and the foam tape, that holds the door glass run funnel to the door latch water shield, from the door glass run channel on the latch side. See Figure 33. NOTE: A piece of foam tape holds the door glass run funnel to the door latch water shield, if the foam tape is not removed with the door glass run funnel it will need to be removed and discarded once the door latch and the door latch water shield are removed later in this procedure. FIGURE 32 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1737AF INNER BELT MOULDING REAR DOOR GLASS TOP RUN 3. Position the window glass to the fully open (down) position. 4. Remove the door inner belt moulding and position the latch side of the door glass top run aside. See Figure 32. ATTACHMENT III PAGE 26 OF 44 CUSTOMER SATISFACTION PROGRAM 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 7. If the silicone shown in Figure 35 is present, using a flat bladed trim tool or equivalent, separate the rear door latch water shield from the inner door panel by pushing the trim tool between the silicone and the inner door panel. See Figure 35. NOTE: Make sure to use some shop towels or equivalent, cradled inside the door panel, to catch the silicone debris, to prevent clogging the door drain holes. FIGURE 35 1876R DOOR LATCH WATER SHEILD SILICONE 6. With the latch side of the rear door glass top run still positioned aside, raise the rear door window glass three quarters of the way up. See Figure 34. NOTICE: Use care not to pinch the door glass top run or scratch the glass when raising the window glass. FIGURE 34 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1737CP ATTACHMENT III PAGE 27 OF 44 CUSTOMER SATISFACTION PROGRAM 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 8. Position the lower end of the latch side door window regulator aside. See Figure 36. 1. Loosen the upper latch side rear door window regulator retainer 3 turns. 2. Remove the lower latch side rear door window regulator retainer. 3. Position the lower latch side rear door window regulator retainer stud out of the inner door panel and position towards the outer door panel. WARNING: The window regulator must only be positioned toward the outer door panel and not side to side or damage to the window regulator or window glass could occur. FIGURE 36 1 2 3 E286492 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1737FA ATTACHMENT III PAGE 28 OF 44 CUSTOMER SATISFACTION PROGRAM 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 9. Remove the rear door window run retainer. See Figure 37. • Torque: 71 lb.in (8 Nm). FIGURE 37 E181593 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1737FC 10. Remove the rear door latch retainers. See Figure 38. • Torque: 71 lb.in (8 Nm). FIGURE 38 E192730 1737FD ATTACHMENT III PAGE 29 OF 44 CUSTOMER SATISFACTION PROGRAM 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 CAUTION: Use caution not to kink the cables during the removal and disassembly of the door latch. 11. Remove the rear door latch. See Figure 39. NOTE: When removing the door latch for power door lock actuator replacement, it is not necessary to remove the cables from the latch assembly. 1. Disconnect the interior and exterior door handle cable clips and route both cables through the inner door. 2. Disconnect the power door lock electrical connector. 3. Route the lock rod through the inner door. 4. Disconnect the door ajar switch. 5. As needed, finish releasing any residual silicone from between the door latch water shield and the outer door panel. 6. Holding on to both cables, position the lower latch side window regulator toward the outer door panel reinforcement and remove the rear door latch. WARNING: The window regulator must only be positioned toward the outer door panel and not side to side or damage to the window regulator or window glass could occur. FIGURE 39 E192720 1 2 4 5 1 1 1 STUD FOR MISSING NUT 1876LL 3 3 ATTACHMENT III PAGE 30 OF 44 CUSTOMER SATISFACTION PROGRAM 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 12. If not removed with the door glass run funnel, remove and discard the foam tape that secured the door glass run funnel to the door latch water shield and window run. 13. If the silicone shown in Figure 35 was present, remove any residual silicone and clean the inner door panel at the water shield area. Then, remove the shop towels containing the debris from inside the door panel. 14. Remove the retainers and separate the door latch components to gain access to the actuator. Note the components position and orientation for reassembly. Discard the door latch water shield. See Figure 40. FIGURE 40 E257559 1 x2 3 2 PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1876J ATTACHMENT III PAGE 31 OF 44 CUSTOMER SATISFACTION PROGRAM 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 15. Remove the door lock actuator by using a flat blade screwdriver. Release the retention tab, on the actuator, from the notch on the door latch while wiggling the actuator off of the door latch alignment brackets. See Figures 41 and 42. NOTE: Door lock actuator removed for clarity. ACTUATOR RETENSION TAB ACTUATOR ALIGNMENT SLOTS PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1876F FIGURE 41 DOOR LATCH ALIGNMENT BRACKETS DOOR LATCH RETENTION TAB NOTCH 1876E FIGURE 42 ATTACHMENT III PAGE 32 OF 44 CUSTOMER SATISFACTION PROGRAM 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 16. Using a clean shop towel and isopropyl alcohol, clean then dry all of the previously separated door latch components. 17. Install a new door lock actuator by aligning the actuator alignment slots with the door latch alignment brackets. Slide the actuator onto the brackets while aligning the actuator arm pin into the door latch lock lever. An audible click can be heard as the door lock actuator retention tab seats behind the door latch retention tab notch. See Figures 41, 43 and 44. brackets DOOR LATCH LOCK LEVER DOOR LATCH RETENTION TAB NOTCH DOOR LATCH ALIGNMENT BRACKETS PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1876G FIGURE 43 ALIGN DOOR LATCH LOCK LEVER WITH THE ACTUATOR ARM PIN 1876H FIGURE 44 ATTACHMENT III PAGE 33 OF 44 CUSTOMER SATISFACTION PROGRAM 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 18. Ensure that the door lock actuator is fully seated, by attempting to pull the actuator off of the latch, and that the actuator arm pin is positioned in the door latch lock lever. 19. Reassemble the latch components, including a new water shield, and then install the retainers. See Figure 40. 20. Make sure the interior of the door is clean and dry prior to the door latch installation. CAUTION: Use caution not to kink the cables during the installation of the door latch. 21. Install the rear door latch. See Figure 39. 1. Holding on to both cables, position the lower latch side window regulator toward the outer door panel reinforcement and install the rear door latch. 2. Connect the door ajar switch. 3. Route the lock rod through the inner door. 4. Connect the power door lock electrical connector. 5. Connect the interior and exterior door handle cable clips and route both cables through the inner door. 22. Install the rear door latch retainers. See Figure 38. • Torque: 71 lb.in (8 Nm). 23. Install the rear door window run retainer. See Figure 37. • Torque: 71 lb.in (8 Nm). 24. Position back the lower end of the latch side door window regulator by reversing Step 8. See Figure 36. 25. Clean the highlighted area on top of the new door latch water shield with isopropyl alcohol and a clean shop towel where the foam tape 2 will be installed. See Figure 45. NOTE: Driver door latch shown, passenger door latch similar. Right image shown out of the vehicle for clarity. FIGURE 45 FOAM TAPE 2 FRONT OF VEHICLE FOAM TAPE 2 DOOR LATCH WATER SHIELD DOOR LATCH WATER SHIELD 1876DD ATTACHMENT III PAGE 34 OF 44 CUSTOMER SATISFACTION PROGRAM 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1737DR FOAM TAPE 2 MUST ATTACH TO THE AREA TO BE GLASS RUN SEALED BY FOAM TAPE 2 FIGURE 46 26. Install foam tape 2 on top of the rear door latch water shield. See Figures 46. • Make sure that foam tape 2 attaches to the water shield and to the door glass run. NOTE: Driver door latch shown, passenger door latch similar. Images shown out of the vehicle for clarity. FIGURE 47 1876S DOOR LATCH WATER SHEILD APPLY TA-357 SILICONE TO DOOR LATCH WATER SHIELD HIGHLIGHTED AREA 27. Apply Motorcraft® TA-357 High Performance Engine RTV silicone in and over the mating area of the water shield to the door inner panel from the front to the outboard corner. Using light finger pressure, smooth the bead of silicone. See Figure 47. ATTACHMENT III PAGE 35 OF 44 CUSTOMER SATISFACTION PROGRAM 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 28. Lower the window glass to the fully open (down) position. 29. Install a new door glass run funnel, ensuring that the lower tab is situated in the door glass run and the funnel sides sit at a 90° angle above the door glass run. See Figure 48. NOTE: Ensure the funnel sides are at a 90° angle upon installation. It may be necessary to bend the sides of the funnel back to a 90° angle before installation. FIGURE 48 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1876AA DOOR GLASS RUN FUNNEL FUNNEL TAB IN DOOR GLASS RUN DOOR GLASS RUN FUNNEL 90° ANGLE FUNNEL TAB IN DOOR GLASS RUN ATTACHMENT III PAGE 36 OF 44 CUSTOMER SATISFACTION PROGRAM 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 30. Reinstall the latch side door glass top run and door inner belt moulding. See Figure 32. NOTICE: It will be necessary to hold the upper portion of the funnel when installing the door glass top run. Care must be taken not to bend or damage the door glass run funnel. Check through the exterior door handle opening to verify that the funnel is positioned correctly. 31. Raise the rear door window glass to the fully closed (up) position. 32. Using a clean shop towel and isopropyl alcohol clean the area where the new foam tape 1 will be applied, from any dirt, dust or debris. Then, install the new foam tape 1 in the location shown, from though the exterior door handle opening, to hold the funnel in place. See Figure 49. FIGURE 49 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1917P FUNNEL TAB IN DOOR GLASS RUN FOAM TAPE 1 DOOR GLASS RUN FUNNEL ATTACHMENT III PAGE 37 OF 44 CUSTOMER SATISFACTION PROGRAM 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1737DD FIGURE 50 33. If present, thoroughly remove the foam gasket located around the perimeter of the exterior rear door handle and the silicone from the latch side area of the exterior rear door handle. 34. Using a clean shop towel and isopropyl alcohol, clean the highlighted mating surface area of the exterior rear door handle. See Figure 50. FIGURE 51 STUD FOR MISSING NUT STUD FOR 1737CR 35. Using a clean shop towel and isopropyl alcohol, thoroughly clean inside the dotted lines on the mating surface area of the exterior rear door handle opening. See Figure 51. ATTACHMENT III PAGE 38 OF 44 CUSTOMER SATISFACTION PROGRAM 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 36. Install a new foam K around the perimeter of the exterior door handle. NOTE: Foam K will not wrap around the entire perimeter of the exterior door handle. NOTE: Proper placement of foam K is crucial for proper sealing and to avoid appearance concerns. A. Lay out foam K on the exterior door handle and mark center as shown in Figure 52. B. Remove foam K from the door handle and remove the back center portion of the adhesive backing then cut the protective backing in half. See Figure 52. C. Align the marks made on the foam K and exterior door handle and adhere the back center portion to the exterior door handle as shown in Figure 53. D. Lay one side of foam K down on the exterior door handle and without stretching the foam pull off the adhesive backing as you adhere foam K to the exterior door handle as shown in Figure 53. E. Remove the protective backing from the other side leg of foam K as shown in Figure 53. F. Without stretching the foam adhere it to the exterior door handle ensuring that both sides of foam K are of equal length once secured. See Figure 54. FIGURE 52 PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1737EE CUT PROTECTIVE BACKING HERE MARK THE HANDLE AND FOAM K HERE FOAM K FOAM K A B BACK CENTER ATTACHMENT III PAGE 39 OF 44 CUSTOMER SATISFACTION PROGRAM 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 FIGURE 53 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1737DM C D E FIGURE 54 FOAM K STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1737EF F EQUAL LENGTHS ATTACHMENT III PAGE 40 OF 44 CUSTOMER SATISFACTION PROGRAM 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 37. Using a clean shop towel and isopropyl alcohol, clean the handle plunger then, using a brush, apply a light film of Motorcraft® XG-16 low temperature grease to all four sides of the exterior door handle plunger and to the mechanisms in the areas shown in Figures 55 and 56. FIGURE 55 FIGURE 56 PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1737DF APPLY A LIGHT FILM OF XG-16 GREASE HERE PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1737BP APPLY A LIGHT FILM OF XG-16 GREASE HERE (ALL FOUR SIDES) ATTACHMENT III PAGE 41 OF 44 CUSTOMER SATISFACTION PROGRAM 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 FIGURE 57 38. Apply a bead of Motorcraft® TA-357 High Performance Engine RTV silicone to the latch side area of the rear door exterior handle opening metal surface. Make sure that the silicone will overlap with the foam K on the exterior door handle. See Figure 57. NOTE: Proper placement of the Motorcraft® TA-357 High Performance Engine RTV silicone is crucial to ensure proper sealing and avoid appearance concerns. NOTE: Driver door shown, passenger door similar. APPLY XG-16 GREASE HERE 1737ES FIGURE 58 39. Reconnect the exterior door handle cable to the door handle and lubricate the door handle cable end with Motorcraft® XG-16 low temperature grease, as shown in Figure 58. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1876EE SILICONE NEEDS TO OVERLAP FOAM K FOAM K HERE FRONT OF VEHICLE MOTORCRAFT® TA-357 SILICONE ATTACHMENT III PAGE 42 OF 44 CUSTOMER SATISFACTION PROGRAM 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1903M EXTERIOR DOOR HANDLE CABLE WIPER CLIP ORIENTATION FULLY SEATED FIGURE 59 41. Reinstall the exterior rear door handle. Please follow the WSM procedures in Section 501-14. NOTICE: Reinstall the exterior door handle cable and retaining clips in the original factory position. 42. Clean any excessive silicone around the exterior door handle perimeter with isopropyl alcohol, cotton swabs and a clean shop towel to avoid appearance concerns. 43. Has labor operation 20M04H been claimed in the vehicle warranty history? Yes – The Body Control Module (BCM) has already been reprogrammed to the latest software level. Repair is complete No – Reprogram the BCM using Integrated Diagnostic Software (IDS) release 122.03 or higher. See BCM Module Reprogramming Steps on Page 43. IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information. 40. Install a new handle cable wiper clip on the exterior door handle cable end. See Figure 59. ATTACHMENT III PAGE 43 OF 44 CUSTOMER SATISFACTION PROGRAM 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 BCM Module Reprogramming NOTE: Reprogram appropriate vehicle modules before performing diagnostics and clear all Diagnostic Trouble Codes (DTC’s) after programming. For DTC’s generated after reprogramming, follow normal diagnostic service procedures. 1. Connect a battery charger to the 12V battery. NOTE: Verify that the negative cable of the charger is installed on a chassis or engine ground, and not the 12 volt battery negative terminal to prevent the battery saver mode from activating on the vehicle. NOTE: Make sure the diagnostic scan tool does not enter sleep mode during programming. 2. Reprogram the BCM using IDS release 122.03 or higher. Make sure you are connected to the Internet prior to reprogramming. NOTE: Calibration files may also be obtained at www.motorcraftservice.com. NOTE: Follow the IDS on-screen instructions to complete the reprogramming procedure. 3. Disconnect the battery charger from the 12V battery once the reprogramming has completed. ATTACHMENT III PAGE 44 OF 44 CUSTOMER SATISFACTION PROGRAM 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 Important Information for Module Programming NOTE: When programming or reprogramming a module, use the following basic checks to ensure programming completes without errors. • Make sure the 12V battery is fully charged before carrying out the programming steps and connect the diagnostic scan tool to a power source. • Inspect Vehicle Communication Module (VCM) and cables for any damage. Make sure the diagnostic scan tool connections are not interrupted during programming. • A hardwired connection is strongly recommended. • Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC system, etc.) and close doors. • Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio, etc.). • Follow all the diagnostic scan tool on-screen instructions carefully. • Disable the diagnostic scan tool sleep mode, screensaver, hibernation modes. • Create all sessions Key On Engine Off (KOEO). Starting the vehicle before creating a session will cause errors within the programming inhale process. Recovering a module when programming has resulted in a blank module: NEVER DELETE THE ORIGINAL SESSION! a. Obtain the original diagnostic scan tool that was used when the programming error occurred during Module Reprogramming (MR) or Programmable Module Installation (PMI). b. Disconnect the VCM from the Data Link Connector (DLC) and the diagnostic scan tool. c. Reconnect the VCM to the diagnostic scan tool and then connect to the DLC. Once reconnected, the VCM icon should appear in the corner of the diagnostic scan tool screen. If it does not, troubleshoot the diagnostic scan tool to VCM connection. d. Locate the original vehicle session when programming failed. This should be the last session used in most cases. If not, use the session created on the date that the programming failed. NOTE: If the original session is not listed in the previous session list, click the Recycle Bin icon at the lower right of the previous session screen. This loads any deleted sessions and allows you to look through them. Double-click the session to restore it. e. Once the session is loaded, the failed process should resume automatically. f. If programming does not resume automatically, proceed to the Module Programming menu and select the previously attempted process, PMI or MR. g. Follow all on-screen prompts/instructions. h. The last screen on the diagnostic scan tool may list additional steps required to complete the programming process. Make sure all applicable steps listed on the screen are followed in order.

ATTACHMENT III PAGE 1 OF 60 CUSTOMER SATISFACTION RECALL 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 CERTAIN 2015-2019 MODEL YEAR F-150 AND 2017-2019 MODEL YEAR F-250-F-550 VEHICLES — POWER DOOR LOCK ACTUATOR FAILURE TECHNICAL INFORMATION – PROCEDURE B IMPORTANT: This procedure applies to vehicles that have had FSA 18N03 previously completed, as shown in the vehicle warranty history. NOTE: For vehicles outside new vehicle bumper-to-bumper warranty coverage, advise customer that the program focus is only on the power door lock actuators. Any other failure modes (fuse, wiring, door latch, etc.) are not covered by this program. 1. Follow normal Workshop Manual (WSM) diagnostics for power door lock/unlock concern. – Did normal diagnostics lead to a defective power door lock actuator? Yes – Proceed to Step 2. No – These technical instructions do not apply. 2. Is the power door lock and/or unlock concern on a front door? Yes – Replace the affected Door Lock Actuator. Proceed to Front Door Lock Actuator Replacement on Page 2. No – Replace the affected Door Lock Actuator. Proceed to Rear Door Lock Actuator Replacement on Page 32. ATTACHMENT III PAGE 2 OF 60 CUSTOMER SATISFACTION RECALL 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 STUD FOR MISSING NUT FOAM H (DRIVER DOOR) FOAM B (PASSENGER DOOR) FOAM G (DRIVER DOOR ONLY) FOAM C FOAM E (ONLY THE THIN OUTER PORTION IS USED ON THE EXTERIOR DOOR HANDLES) RUBBER GROMMET (DRIVER DOOR ONLY) VEHICLES BUILT BEFORE DECEMBER 2016 SHORT DOOR GLASS RUN FUNNELS (65MM FUNNEL WINGS) FOAM TAPE FOAM A FOAM D FOAM F VEHICLES BUILT DECEMBER 2016 OR LATER LONG DOOR GLASS RUN FUNNELS (157MM FUNNEL WINGS) 1737EA FIGURE 1 Front Door Lock Actuator Relacement NOTE: Safety Recall 17S33 must be closed prior to completing this procedure. IMPORTANT! There are two different front door foam kits available for the F-150 vehicles. One kit comes with short (65mm funnel wings) door glass funnels (built before December 2016), and the other kit comes with long (157mm funnel wings) door glass funnels (built December 2016 or later). Funnel usage is based on vehicle build date and the length of the door glass run installed. Only one front door foam kit is available for the F-250-F-550 vehicles and the kit contains long (157mm funnel wings) door glass funnels. Complete Front Door Part Kit – Each Kit Will Include Either Long Door Glass Run Funnels Or Short Door Glass Run Funnels NOTE: The parts being installed in this procedure are not labeled. Refer to Figure 1 for component identification. All unused parts of the kit can be scrapped. ATTACHMENT III PAGE 3 OF 60 CUSTOMER SATISFACTION RECALL 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 NOTE: The images used in this procedure may not reflect the actual images of the components being repaired. However, the differences are minor and will not hinder the actual repair process. NOTICE: Do not allow the door trim panel or exterior door handle to hang by the door handle cables or damage to the cable and door may occur. 1. Remove the exterior front door handle from the affected door. Please follow the Workshop Manual (WSM) procedures in Section 501-14. NOTE: On the driver side only, install the exterior door handle key lock rod into the shipping clip on the door glass run. NOTE: The interior grab handle cover clips can be reused for this repair. Only replace if damaged. 2. If a cable wiper clip is present on the exterior door handle cable end, remove and discard the cable wiper clip. See Figure 2. NOTE: Front exterior door handle shown, all exterior door handles similar. STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1917T EXTERIOR DOOR HANDLE CABLE WIPER CLIP FIGURE 2 ATTACHMENT III PAGE 4 OF 60 CUSTOMER SATISFACTION RECALL 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 NOTE: A piece of foam tape holds the door glass run funnel to the door glass window run, if the foam tape is not removed with the door glass run funnel it will need to be removed and discarded once the door latch and window run are removed later in this procedure. 5. Remove and discard the door glass run funnel and foam tape from the latch side front door glass top run channel. See Figure 4. NOTE: Funnel on vehicle built before December 2016 shown, all others similar. 1737ET DOOR GLASS RUN FUNNEL FIGURE 4 FIGURE 3 E192517 1737CF PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 3. Position the window glass to the fully open (down) position. 4. Remove the door inner belt molding and position the latch side of the front door glass top run aside. See Figure 3. ATTACHMENT III PAGE 5 OF 60 CUSTOMER SATISFACTION RECALL 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1903R DOOR GLASS RUN FOAM TAPE FIGURE 5 6. A piece of tape held the door glass run funnel to the door glass run, if not removed with the door glass run funnel, remove and discard the piece of foam tape from the top of the door glassrun as shown in Figure 5. NOTE: Shorter length window run shown, longer length window run similar. 1876W XG-11 GREASE FOAM D WILL BE COVERED BY XG-11 GREASE FOAM C FOAM H and G FIGURE 6 NOTICE: Use care not to pinch the door glass top run or scratch the glass when raising the window glass. 7. With the latch side of the front door glass top run still positioned aside raise the front door window glass three quarters of the way up then remove an discard foam C. See Figure 6. NOTE: Driver door shown, passenger door similar. ATTACHMENT III PAGE 6 OF 60 CUSTOMER SATISFACTION RECALL 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 8. Using a shop towel, remove as much of the XG-11 grease as possible, from the door latch components. See Figure 6. NOTE: Foam D is positioned around the interior door handle cable on top of foam H/G (driver side) and foam B (passenger side). Remove and discard foam D as the grease is being removed. 9. Remove and discard foam H and foam G (driver side only) or foam B (passenger side only). See Figure 7. NOTE: XG-11 grease not shown for component clarity. Driver door shown, passenger door similar. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1876X FOAM H (DRIVER SIDE) FOAM B (PASSENGER SIDE) FOAM G (DRIVER DOOR ONLY) FOAM D FIGURE 7 ATTACHMENT III PAGE 7 OF 60 CUSTOMER SATISFACTION RECALL 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1876A E264850 1 2 FIGURE 8 10. Remove any remaining XG-11 grease from the door latch and the interior door handle cable. On the driver side only, position the exterior door handle lock rod into the shipping clip. See Figure 14. 11. Release the latch side front door window regulator retaining clip from front door window glass. See Figure 8. • Release the retaining clip from the front door window glass. Use the General Equipment: Interior Trim Remover. • Raise the front door window glass enough to release the front door window glass from the retaining clip. ATTACHMENT III PAGE 8 OF 60 CUSTOMER SATISFACTION RECALL 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 12. Remove the latch side front door window regulator nut adhesive cover and position the latch side front door window regulator aside. See Figure 9. • Remove the latch side front door window regulator nuts. Torque: 93 lb.in (10.5 Nm). • Position the latch side front door window regulator aside. FIGURE 9 1 1 2 E264852 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1876B E264851 13. Remove the two front door window run bolts. See Figure 10. • Torque: 71 lb.in (8 Nm). E192718 FIGURE 10 ATTACHMENT III PAGE 9 OF 60 CUSTOMER SATISFACTION RECALL 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 FIGURE 11 14. Holding on to the door latch, remove the 3 front door latch bolts. See Figure 11. • Torque: 71 lb.in (8 Nm). E192719 ATTACHMENT III PAGE 10 OF 60 CUSTOMER SATISFACTION RECALL 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 CAUTION: Use caution not to kink the cables during the removal and disassembly of the door latch. 15. Remove the front door latch. See Figure 12. NOTE: When removing the door latch for power door lock actuator replacement, it is not necessary to remove the cables from the latch assembly. NOTE: If equipped, disconnect the interior door handle cable retaining clips from the door sheet metal. 1. Route the interior front door handle cable and the lock rod through the inner door. 2. Disconnect the power door lock actuator electrical connector. 3. Disconnect the exterior front door handle cable routing clip(s). 4. Disconnect the door ajar switch electrical connector. 5. Holding on to both cables, remove the front door latch. STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1876C E192720 1 2 4 5 3 1 1 1 3 FIGURE 12 16. If not removed with the door glass run funnel, remove and discard the foam tape that secured the door glass run funnel to the door glass window run. ATTACHMENT III PAGE 11 OF 60 CUSTOMER SATISFACTION RECALL 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1876I DOOR GLASS RUN DOOR LATCH WATER SHIELD FOAM F 17. Remove and discard foam F from between the water shield and the door glass run. See Figure 13. FIGURE 13 ATTACHMENT III PAGE 12 OF 60 CUSTOMER SATISFACTION RECALL 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 18. Remove all remaining grease from the door latch and door glass run. 19. On the driver side door only, position the exterior door handle key lock rod out of the shipping clip. See Figure 14. 20. On the driver side door only, remove the exterior door handle key lock rod from the door latch key lock rod lever. • If present, remove and discard the rubber grommet and then clean the grease from the exterior door handle key lock rod and door latch key lock rod lever. See Figure 14. PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1876T DOOR HANDLE LOCK ROD SHIPPING CLIP RUBBER GROMMET (DRIVER DOOR ONLY) 2 1 DOOR LATCH KEY LOCK ROD LEVER FIGURE 14 ATTACHMENT III PAGE 13 OF 60 CUSTOMER SATISFACTION RECALL 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 NOTE: The front door latches on some vehicles can be equipped with a small flexible plastic water shield, located over the exterior door handle cable attachment point. Note the water shield position and orientation for reassembly. See Figure 16. 21. Remove the retainers and separate the door latch components to gain access to the actuator. Note the components position and orientation for reassembly. See Figure 15. 1876L EXTERIOR DOOR HANDLE CABLE WATER SHIELD DOOR LATCH RIVET WATER SHIELD ATTACHMENT POINT FRONT DOOR LATCH DOOR LOCK ACTUATOR FIGURE 16 E243132 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1876D x2 FIGURE 15 ATTACHMENT III PAGE 14 OF 60 CUSTOMER SATISFACTION RECALL 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 22. Remove the door lock actuator by using a flat blade screwdriver. Release the retention tab, on the actuator, from the notch on the door latch while wiggling the actuator off of the door latch alignment brackets. See Figures 17 and 18. NOTE: Door lock actuator removed for clarity. ACTUATOR RETENSION TAB ACTUATOR ALIGNMENT SLOTS PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1876F FIGURE 17 DOOR LATCH ALIGNMENT BRACKETS DOOR LATCH RETENTION TAB NOTCH 1876E FIGURE 18 ATTACHMENT III PAGE 15 OF 60 CUSTOMER SATISFACTION RECALL 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 23. Using a clean shop towel and isopropyl alcohol, clean then dry all of the previously separated door latch components. 24. Install a new door lock actuator by aligning the actuator alignment slots with the door latch alignment brackets. Slide the actuator onto the brackets while aligning the actuator arm pin into the door latch lock lever. An audible click can be heard as the door lock actuator retention tab seats behind the door latch retention tab notch. See Figures 17, 19 and 20. brackets DOOR LATCH LOCK LEVER DOOR LATCH RETENTION TAB NOTCH DOOR LATCH ALIGNMENT BRACKETS PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1876G FIGURE 19 FIGURE 20 ALIGN DOOR LATCH LOCK LEVER WITH THE ACTUATOR ARM PIN 1876H ATTACHMENT III PAGE 16 OF 60 CUSTOMER SATISFACTION RECALL 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 25. Ensure that the door lock actuator is fully seated, by attempting to pull the actuator off of the latch, and that the actuator arm pin is positioned in the door latch lock lever. 26. Reassemble the latch components and then install the retainers. See Figures 15 and 16. NOTE: On the driver door only, install the exterior door handle key lock rod in the door latch key lock rod lever then in the shipping clip. 27. Make sure the interior of the door is clean and dry prior to the door latch installation. CAUTION: Use caution not to kink the cables during the installation of the door latch. 28. Install the front door latch. See Figure 12. 1. Holding on to both cables install the front door latch. 2. Route the lock rod and the interior front door handle cable through the inner door. NOTE: If equipped, reconnect the interior door handle cable retaining clips to the door sheet metal. 3. Route the exterior front door handle cable through the opening and connect the routing clip(s). 4. Connect the door ajar switch electrical connector. 5. Connect the power door lock actuator electrical connector. 29. Install the the 3 front door latch bolts. See Figure 11. • Torque: 71 lb.in (8 Nm). 30. Install the two front door window run bolts. See Figure 10. • Torque: 71 lb.in (8 Nm). ATTACHMENT III PAGE 17 OF 60 CUSTOMER SATISFACTION RECALL 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 31. Position back the latch side front door window regulator and reinstall front door window regulator nut adhesive cover, then attach the window glass retaining clip by reversing Steps 11 and 12. See Figures 8 and 9. 32. Lower the window glass to the fully open (down) position. 33. Install a new door glass run funnel, ensuring that the lower tab is situated in the door glass run and the funnel sides sit at a 90° angle above the door glass run. See Figure 21. • F-150 vehicles: Short funnels – 65mm funnel wings (built before December 2016), Long funnels – 157mm funnel wings (built December 2016 or later) • F-250-F-550 vehicles: Long funnels only – 157mm funnel wings NOTE: Ensure the funnel sides are at a 90° angle upon installation. It may be necessary to bend the sides of the funnel back to a 90° angle before installation. STUD FOR MISSING NUT STUD FOR MISSING NUT DOOR GLASS RUN FUNNEL FUNNEL TAB IN DOOR GLASS RUN 1737AW ENSURE FUNNEL LEGS ARE BENT AT A 90° ANGLE FIGURE 21 34. Reinstall the latch side door glass top run and the inner belt moulding. See Figure 3. NOTICE: It will be necessary to hold the upper portion of the funnel when installing the door glass top run. Care must be taken to not bend or damage the door glass run funnel. ATTACHMENT III PAGE 18 OF 60 CUSTOMER SATISFACTION RECALL 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 35. For early build vehicles (before December 2016), unseat the front door lock rod grommet and visually confirm that the funnel is in the correct position and then reinstall the front door lock rod grommet. See Figure 22. NOTE: Driver door lock rod grommet shown, passenger door lock rod grommet similar. DOOR GLASS RUN FUNNEL DOOR GLASS RUN PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1737DS LOCK ROD GROMMET FIGURE 22 ATTACHMENT III PAGE 19 OF 60 CUSTOMER SATISFACTION RECALL 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 36. Raise the front door window glass to the fully closed (up) position. 37. Using your hand install the foam tape on the top of the door glass run and on the back of the door glass run funnel in the order shown in Figure 23. Figure 24 shows the foam tape installed. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1737CL 1 2 3 FIGURE 23 FOAM TAPE FUNNEL TAB IN DOOR GLASS RUN STUD FOR MISSING NUT 1737CM DOOR GLASS RUN DOOR GLASSL RUN FUNNEL FIGURE 24 NOTE: Rear door shown, front door similar. ATTACHMENT III PAGE 20 OF 60 CUSTOMER SATISFACTION RECALL 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 38. For driver door latch only, using new foam pieces, attach foam G to foam H. See Figure 25. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT FOAM G (DRIVER DOOR ONLY) 1737BK FOAM H FIGURE 25 STUD FOR MISSING NUT FOAM H DOOR LATCH ASSEMBLY EXTERIOR DOOR HANDLE OPENING FRONT OF VEHICLE 1737XX DOOR LATCH ASSEMBLY FOAM H FRONT OF VEHICLE FOAM G (DRIVER DOOR ONLY) FIGURE 26 39. Install new foam H onto the driver door latch. See Figure 26. NOTE: Driver door latch shown with foam G and H, passenger door latch similar with foam B. Right image shown out of vehicle for clarity. ATTACHMENT III PAGE 21 OF 60 CUSTOMER SATISFACTION RECALL 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 FOAM G (DRIVER DOOR ONLY) FOAM H FOAM D NOTCH PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1737BL FIGURE 27 40. Install a new foam D over the door latch cable and onto foam H (driver door) and foam B (passenger door) to cover the gap between the cable and foam H. See Figure 27. • The notch of foam D must point downwards when installed. NOTE: Driver door latch shown with foam G and H, Passenger door latch similar with foam B. FOAM C DOOR LATCH ASSEMBLY EXTERIOR DOOR HANDLE OPENING FRONT OF VEHICLE 1737YY DOOR LATCH ASSEMBLY FOAM C FRONT OF VEHICLE FIGURE 28a 41. Using a trim tool, install a new foam C onto the top of the front door latch water shield. See Figure 28. NOTE: For the taller style window runs refer to Figure 28a and for the shorter style window runs with a shoulder and a cable retaining clip refer to Figure 28b. NOTE: Driver door latch shown, passenger door latch similar. Right image shown out of vehicle for clarity. ATTACHMENT III PAGE 22 OF 60 CUSTOMER SATISFACTION RECALL 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1876Y DOOR LATCH ASSEMBLY DOOR LATCH ASSEMBLY FOAM C FOAM C EXTERIOR DOOR HANDLE OPENING FRONT OF VEHICLE FRONT OF VEHICLE WINDOW RUN SHOULDER WITH CABLE RETAINING CLIP FIGURE 28b 1737BM WATER SHIELD FOAM F DOOR GLASS RUN ADHESIVE BACKING FIGURE 29 42. Using a trim tool, install a new foam F between the water shield and the door glass run making sure it is pushed all the way in. See Figure 29. NOTE: Do not remove the adhesive backing from the new foam F and install foam F with the adhesive backing facing downward. NOTE: Driver door shown, passenger door similar. ATTACHMENT III PAGE 23 OF 60 CUSTOMER SATISFACTION RECALL 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 APPLY XG-13 GREASE HERE RUBBER GROMMET PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1737BN DO NOT PLACE RUBBER GROMMET IN THIS AREA PLACE RUBBER GROMMET AGAINST KEY LOCK ROD KEY LOCK ROD LEVER KEY LOCK ROD FIGURE 30 43. On the driver side door only, apply Motorcraft® XG-13 door latch grease to the area where the key lock rod attaches to the key lock rod lever. See Figure 30. 44. On the driver side door only, install a new rubber grommet onto the key lock rod over the key lock rod lever. Position the rubber grommet as shown in Figure 30. The rubber grommet will sit sideways when properly installed. See Figure 30. NOTE: Door latch assembly shown out of vehicle for clarity. ATTACHMENT III PAGE 24 OF 60 CUSTOMER SATISFACTION RECALL 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1737CN FOAM H FOAM D NOTCH APPLY XG-11 GREASE FOAM G (DRIVER DOOR ONLY) FIGURE 31 45. Apply XG-11 grease on top of and around the new foam D. The foam D notch, the gap between the cable and foam D, and the gap between the door glass run and foam H (driver door) and foam B (passenger door) must be covered with grease. See Figure 31. NOTE: Do not allow the XG-11 grease to come into contact with moving components of the latch mechanism. NOTE: Driver door shown, passenger door similar. ATTACHMENT III PAGE 25 OF 60 CUSTOMER SATISFACTION RECALL 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 FIGURE 32 FIGURE 33 STUD FOR MISSING NUT STUD FOR 1737CO 48. Using a clean shop towel and isopropyl alcohol, thoroughly clean inside the dotted lines on the mating surface area of the exterior front door handle opening. See Figure 33. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1903U 46. Thoroughly remove the foam gasket present around the perimeter of the exterior front door handle and the silicone from the latch side area of the exterior front door handle. See Figure 32. 47. Using a clean shop towel and isopropyl alcohol, clean the highlighted mating surface area of the exterior front door handle. See Figure 32. ATTACHMENT III PAGE 26 OF 60 CUSTOMER SATISFACTION RECALL 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 49. Using a clean shop towel and isopropyl alcohol, clean the grease from the handle plunger and from the three areas highlighted on the exterior door handle. See Figures 34 and 35. FIGURE 35 CLEAN GREASE FROM THESE AREAS PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1737EZ FIGURE 34 CLEAN GREASE FROM HERE (ALL FOUR SIDES) PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1737EY ATTACHMENT III PAGE 27 OF 60 CUSTOMER SATISFACTION RECALL 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 50. Install a new foam E around the perimeter of the exterior door handle. NOTE: Foam E will not wrap around the entire perimeter of the exterior door handle. NOTE: Proper placement of foam E is crucial for proper sealing and to avoid appearance concerns. A. Lay out foam E on the exterior door handle and mark center as shown in Figure 36. B. Remove foam E from the door handle and remove the back center portion of the adhesive backing then cut the protective backing in half. See Figure 36. C. Align the marks made on the foam E and exterior door handle and adhere the back center portion to the exterior door handle as shown in Figure 37. D. Lay one side of foam E down on the exterior door handle and without stretching the foam pull off the adhesive backing as you adhere foam E to the exterior door handle as shown in Figure 37. E. Remove the protective backing from the other side of foam E as shown in Figure 37. F. Without stretching the foam adhere it to the exterior door handle ensuring that both sides of foam E are of equal length once secured. See Figure 38. FIGURE 36 PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1737DL CUT PROTECTIVE BACKING HERE MARK THE HANDLE AND FOAM E HERE FOAM E FOAM E A B BACK CENTER ATTACHMENT III PAGE 28 OF 60 CUSTOMER SATISFACTION RECALL 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 FIGURE 38 FOAM E PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1737DB F EQUAL LENGTHS 51. Using a brush, apply a light film of Motorcraft® XG-16 low temperature grease to all four sides of the exterior door handle plunger and to the mechanisms in the areas shown in Figures 39 and 40. FIGURE 39 1737BP APPLY A LIGHT FILM OF XG-16 GREASE HERE (ALL FOUR SIDES) FIGURE 37 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1737DM C D E ATTACHMENT III PAGE 29 OF 60 CUSTOMER SATISFACTION RECALL 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 FIGURE 41 SILICONE NEEDS TO OVERLAP FOAM E FOAM E HERE STUD FOR MISSING NUT STUD FOR 1737CS FRONT OF VEHICLE MOTORCRAFT® TA-357 SILICONE 52. Apply a bead of Motorcraft® TA-357 High Performance Engine RTV silicone to the latch side area of the front door exterior handle opening metal surface. Make sure that the silicone overlaps with the foam E on the exterior door handle. See Figure 41. NOTE: Proper placement of the Motorcraft® TA-357 High Performance Engine RTV silicone is crucial for proper sealing and to avoid appearance concerns. NOTE: Driver door shown, passenger door similar. FIGURE 40 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1737BO APPLY A LIGHT FILM OF XG-16 GREASE HERE ATTACHMENT III PAGE 30 OF 60 CUSTOMER SATISFACTION RECALL 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 53. Reconnect the exterior door handle cable to the door handle and lubricate the door handle cable end with Motorcraft® XG-16 low temperature grease, as shown in Figure 42. 54. Install a new handle cable wiper clip on the exterior door handle cable end. See Figure 43. STUD FOR MISSING NUT STUD FOR 1903M EXTERIOR DOOR HANDLE CABLE WIPER CLIP ORIENTATION FULLY SEATED FIGURE 43 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1737DI APPLY XG-16 GREASE HERE FIGURE 42 ATTACHMENT III PAGE 31 OF 60 CUSTOMER SATISFACTION RECALL 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 55. Reinstall the exterior front door handle. Please follow the WSM procedures in Section 501-14. NOTICE: Reinstall the exterior door handle cable and retaining clips in the original factory position. 56. Clean any excessive silicone around the exterior door handle perimeter with isopropyl alcohol, cotton swabs and a clean shop towel to avoid appearance concerns. 57. Has labor operation 20M04H been claimed in the vehicle warranty history? Yes – The Body Control Module (BCM) has already been reprogrammed to the latest software level. Repair is complete. No – Reprogram the BCM using Integrated Diagnostic Software (IDS) release 122.03 or higher. See BCM Module Reprogramming Steps on Page 59. IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information. ATTACHMENT III PAGE 32 OF 60 CUSTOMER SATISFACTION RECALL 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1876Z FOAM I DRIVER SIDE FOAM J FOAM TAPE 1 FOAM L FOAM N FOAM TAPE 2 FOAM H PASSENGER SIDE FOAM J DOOR GLASS RUN FUNNELS FOAM K (ONLY THE THIN OUTER PORTION IS USED ON THE EXTERIOR DOOR HANDLES) FIGURE 44 Rear Door Lock Actuator Replacement NOTE: Safety Recall 17S33 must be closed prior to completing this procedure. Complete Rear Door Part Kit NOTE: The parts being installed in this procedure are not labeled. Refer to Figure 44 for component identification. All unused parts of the kit can be scrapped. ATTACHMENT III PAGE 33 OF 60 CUSTOMER SATISFACTION RECALL 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 NOTE: The images used in this procedure may not reflect the actual images of the components being repaired. However, the differences are minor and will not hinder the actual repair process. NOTICE: Do not allow the door trim panel or exterior door handle to hang by the door handle cables or damage to the cable and door may occur. 1. Remove the exterior rear door handle from the affected door. Please follow the Workshop Manual (WSM) procedures in Section 501-14. NOTE: The interior grab handle cover clips can be reused for this repair. Only replace if damaged. 2. If a cable wiper clip is present on the exterior door handle cable end, remove and discard the cable wiper clip. See Figure 45. NOTE: Front exterior door handle shown, all exterior door handles similar. PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1917T EXTERIOR DOOR HANDLE CABLE WIPER CLIP FIGURE 45 ATTACHMENT III PAGE 34 OF 60 CUSTOMER SATISFACTION RECALL 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 FIGURE 46 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1737AF INNER BELT MOULDING REAR DOOR GLASS TOP RUN 3. Position the window glass to the fully open (down) position. 4. Remove the door inner belt moulding and position the latch side of the door glass top run aside. See Figure 46. ATTACHMENT III PAGE 35 OF 60 CUSTOMER SATISFACTION RECALL 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 FIGURE 47 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1737EW DOOR GLASS RUN FUNNEL DOOR GLASS RUN FUNNEL FOAM TAPE NOTE: A piece of foam tape holds the door glass run funnel to the water shield and to the door glass window run, if the foam tape is not removed with the door glass run funnel it will need to be removed and discarded once the door latch and window run are removed later in this procedure. 5. Remove and discard the door glass run funnel and foam tape from the door glass top run channel on the latch side. See Figure 47. 6. With the latch side of the rear door glass top run still positioned aside, raise the rear door window glass three quarters of the way up. See Figure 48. NOTICE: Use care not to pinch the door glass top run or scratch the glass when raising the window glass. NOTE: Passenger door shown, driver door similar. FIGURE 48 1737CP ATTACHMENT III PAGE 36 OF 60 CUSTOMER SATISFACTION RECALL 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 7. Using a shop towel, remove as much of the XG-11 grease as possible, from the door latch components. See Figure 49. NOTE: Foam L is positioned around the interior door handle cable on top of foam J. Remove and discard foam L as the grease is being removed. 8. Remove and discard foam J and foam I. See Figures 49, 50 and 51. 9. Remove any remaining XG-11 grease from the door latch and the interior door handle cable. NOTE: Passenger door shown, driver door similar. FIGURE 49 PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1876M REMOVE THE GREASE FROM THIS AREA FOAM J AND L ARE POSITIONED BEHIND THE GREASE FOAM I ATTACHMENT III PAGE 37 OF 60 CUSTOMER SATISFACTION RECALL 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 FIGURE 50 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1737GB DOOR LATCH WATER SHIELD FOAM I DOOR GLASS RUN NOTE: Image shown out of vehicle for clarity. NOTE: Both foam J and foam L are covered with XG-11 grease (grease not shown for clarity). FIGURE 51 STUD FOR MISSING NUT 1737GC DOOR GLASS RUN FOAM L FOAM J EXTERIOR DOOR HANDLE CABLE ATTACHMENT III PAGE 38 OF 60 CUSTOMER SATISFACTION RECALL 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 NOTE: Make sure to use some shop towels or equivalent, cradled inside the door panel, to catch the silicone debris to prevent clogging the door drain holes. 10. Using a flat bladed trim tool or equivalent, separate the rear door latch water shield from the inner door panel by pushing the trim tool between the silicone and the inner door panel. See Figure 52. FIGURE 52 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1876K DOOR LATCH WATER SHIELD PLASTIC TRIM TOOL SILICONE ATTACHMENT III PAGE 39 OF 60 CUSTOMER SATISFACTION RECALL 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 11. Position the lower end of the latch side door window regulator aside. See Figure 53. 1. Loosen the upper latch side rear door window regulator retainer 3 turns. 2. Remove the lower latch side rear door window regulator retainer. 3. Position the lower latch side rear door window regulator retainer stud out of the inner door panel and position towards the outer door panel. WARNING: The window regulator must only be positioned toward the outer door panel and not side to side or damage to the window regulator or window glass could occur. FIGURE 53 1 2 3 E286492 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1737FA ATTACHMENT III PAGE 40 OF 60 CUSTOMER SATISFACTION RECALL 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 12. Remove the rear door window run retainer. See Figure 54. • Torque: 71 lb.in (8 Nm). FIGURE 54 E181593 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1737FC 13. Remove the rear door latch retainers. See Figure 55. • Torque: 71 lb.in (8 Nm). FIGURE 55 E192730 1737FD ATTACHMENT III PAGE 41 OF 60 CUSTOMER SATISFACTION RECALL 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 CAUTION: Use caution not to kink the cables during the removal and disassembly of the door latch. 14. Remove the rear door latch. See Figure 56. NOTE: When removing the door latch for power door lock actuator replacement, it is not necessary to remove the cables from the latch assembly. 1. Disconnect the interior and exterior door handle cable clips and route both cables through the inner door. 2. Disconnect the power door lock electrical connector. 3. Route the lock rod through the inner door. 4. Disconnect the door ajar switch. 5. As needed, finish releasing any residual silicone from between the door latch water shield and the outer door panel. 6. Holding on to both cables, position the lower latch side window regulator toward the outer door panel reinforcement and remove the rear door latch. WARNING: The window regulator must only be positioned toward the outer door panel and not side to side or damage to the window regulator or window glass could occur. FIGURE 56 E192720 1 2 4 5 1 1 1 STUD FOR MISSING NUT 1876LL 3 3 ATTACHMENT III PAGE 42 OF 60 CUSTOMER SATISFACTION RECALL 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 15. If not removed with the door glass run funnel, remove and discard the foam tape that secured the door glass run funnel to the door latch water shield and window run. 16. Using a plastic trim tool, a shop towel and isopropyl alcohol, remove any residual silicone and clean the inner door panel at the water shield area, then remove the shop towels containing the debris from inside the door panel. 17. Using a shop towel and isopropyl alcohol, clean any residual XG-11 grease from the inner door panel and surrounding areas that was left behind when removing the door latch. 18. Using a shop towel and isopropyl alcohol, remove all remaining XG-11 grease from the door latch and door glass run. 19. Remove the retainers and separate the door latch components to gain access to the actuator. Note the components position and orientation for reassembly. Discard the door latch water shield. See Figure 57. FIGURE 57 E257559 1 x2 3 2 STUD FOR MISSING NUT STUD FOR MISSING NUT 1876J ATTACHMENT III PAGE 43 OF 60 CUSTOMER SATISFACTION RECALL 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 20. Remove the door lock actuator by using a flat blade screwdriver. Release the retention tab, on the actuator, from the notch on the door latch while wiggling the actuator off of the door latch alignment brackets. See Figures 58 and 59. NOTE: Door lock actuator removed for clarity. ACTUATOR RETENSION TAB ACTUATOR ALIGNMENT SLOTS PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1876F FIGURE 58 DOOR LATCH ALIGNMENT BRACKETS DOOR LATCH RETENTION TAB NOTCH 1876E FIGURE 59 ATTACHMENT III PAGE 44 OF 60 CUSTOMER SATISFACTION RECALL 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 21. Using a clean shop towel and isopropyl alcohol, clean then dry all of the previously separated door latch components. 22. Install a new door lock actuator by aligning the actuator alignment slots with the door latch alignment brackets. Slide the actuator onto the brackets while aligning the actuator arm pin into the door latch lock lever. An audible click can be heard as the door lock actuator retention tab seats behind the door latch retention tab notch. See Figures 58, 60 and 61. brackets DOOR LATCH LOCK LEVER DOOR LATCH RETENTION TAB NOTCH DOOR LATCH ALIGNMENT BRACKETS PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1876G FIGURE 60 ALIGN DOOR LATCH LOCK LEVER WITH THE ACTUATOR ARM PIN 1876H FIGURE 61 ATTACHMENT III PAGE 45 OF 60 CUSTOMER SATISFACTION RECALL 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 23. Ensure that the door lock actuator is fully seated, by attempting to pull the actuator off of the latch, and that the actuator pin is positioned in the door latch lever. 24. Reassemble the latch components, including a new water shield, and then install the retainers. See Figure 57. 25. Make sure the interior of the door is clean and dry prior to latch installation. CAUTION: Use caution not to kink the cables during the installation of the door latch. 26. Install the rear door latch. See Figure 56. 1. Holding on to both cables position the lower latch side window regulator toward the outer door panel reinforcement and install the rear door latch. 2. Connect the door ajar switch. 3. Route the lock rod through the inner door. 4. Connect the power door lock electrical connector. 5. Connect the interior and exterior door handle cable clips and route both cables through the inner door. 27. Install the rear door latch retainers. See Figure 55. • Torque: 71 lb.in (8 Nm). 28. Install the rear door window run retainer. See Figure 54. • Torque: 71 lb.in (8 Nm). 29. Position back the lower end of the latch side door window regulator by reversing Step 11. See Figure 53. 30. Install foam J onto the rear door latch. See Figure 62. NOTE: Driver door latch shown, passenger door latch similar. Right image shown out of the vehicle for clarity. FIGURE 62 FOAM J DOOR LATCH ASSEMBLY EXTERIOR DOOR HANDLE OPENING 1737AB DOOR LATCH ASSEMBLY FOAM J FRONT OF VEHICLE FRONT OF VEHICLE ATTACHMENT III PAGE 46 OF 60 CUSTOMER SATISFACTION RECALL 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 31. Install foam L over the door latch cable and onto foam J to cover the gap between the exterior door latch cable and foam J. See Figure 63. • The notch of foam L must point downward when installed. NOTE: Driver door latch shown, passenger door latch similar. FIGURE 63 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT FOAM J NOTCH FOAM L EXTERIOR DOOR LATCH CABLE 1737DW ATTACHMENT III PAGE 47 OF 60 CUSTOMER SATISFACTION RECALL 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 32. Clean the highlighted area on top of the new door latch water shield with isopropyl alcohol and a clean shop towel where the foam tape 2 will be installed. See Figure 64. NOTE: Driver door latch shown, passenger door latch similar. Right image shown out of the vehicle for clarity. FIGURE 64 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT DOOR LATCH ASSEMBLY EXTERIOR DOOR HANDLE OPENING DOOR LATCH ASSEMBLY 1737AC FOAM TAPE 2 FRONT OF FOAM TAPE 2 VEHICLE 1737DR FOAM TAPE 2 MUST ATTACH TO THE AREA TO BE GLASS RUN SEALED BY FOAM TAPE 2 FIGURE 65 33. Install foam tape 2 on top of the rear door latch water shield. See Figures 65. • Make sure that foam tape 2 attaches to the water shield and to the door glass run. NOTE: Driver door latch shown, passenger door latch similar. Images shown out of the vehicle for clarity. ATTACHMENT III PAGE 48 OF 60 CUSTOMER SATISFACTION RECALL 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1737AD FOAM I DOOR LATCH ASSEMBLY EXTERIOR DOOR HANDLE OPENING DOOR LATCH ASSEMBLY FOAM I FRONT OF VEHICLE 34. Install new foam I to cover the gap between the rear door latch assembly water shield and the door glass run. See Figure 66. NOTE: Driver door latch shown, passenger door latch similar. Right image shown out of the vehicle for clarity. FIGURE 66 FIGURE 67 1737JA DOOR LATCH WATER SHEILD APPLY TA-357 SILICONE TO DOOR LATCH WATER SHEILD HIGHLIGHTED AREA 35. Apply Motorcraft® TA-357 High Performance Engine RTV silicone in and over the mating area of the water shield to the door inner panel from the front to the outboard corner. Using light finger pressure, smooth the bead of silicone. See Figure 67. NOTE: Driver door latch shown, passenger door latch similar. ATTACHMENT III PAGE 49 OF 60 CUSTOMER SATISFACTION RECALL 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 36. Lower the window glass to the fully open (down) position. 37. Install a new door glass run funnel, ensuring that the lower tab is situated in the door glass run and the funnel sides sit at a 90° angle above the door glass run. See Figure 68. NOTE: Ensure the funnel sides are at a 90° angle upon installation. It may be necessary to bend the sides of the funnel back to a 90° angle before installation. FIGURE 68 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1876AA DOOR GLASS RUN FUNNEL FUNNEL TAB IN DOOR GLASS RUN DOOR GLASS RUN FUNNEL 90° ANGLE FUNNEL TAB IN DOOR GLASS RUN ATTACHMENT III PAGE 50 OF 60 CUSTOMER SATISFACTION RECALL 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 38. Install the latch side door glass top run and door inner belt moulding. See Figure 46. NOTICE: It will be necessary to hold the upper portion of the funnel when installing the door glass top run. Care must be taken not to bend or damage the door glass run funnel. Check through the exterior door handle opening to verify that the funnel is positioned correctly. 39. Raise the rear door window glass to the fully (up) position. 40. Using a clean shop towel and isopropyl alcohol clean the area where the new foam tape 1 will be applied, from any dirt, dust or debris. Then, install the new foam tape 1 in the location shown, from though the exterior door handle opening, to hold the funnel in place. See Figure 69. FIGURE 69 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1876BB FUNNEL TAB IN DOOR GLASS RUN FOAM TAPE 1 ATTACHMENT III PAGE 51 OF 60 CUSTOMER SATISFACTION RECALL 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 41. Apply XG-11 grease on top of and around foam L. The foam L notch, the gap around the cable and foam L, and the gap between the door latch assembly and foam J must be filled with grease. See Figure 70. NOTE: Do not allow the XG-11 grease to come into contact with moving components of the latch mechanism. FIGURE 70 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1737CQ AREA TO APPLY XG-11 GREASE FOAM L ATTACHMENT III PAGE 52 OF 60 CUSTOMER SATISFACTION RECALL 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1737DD FIGURE 71 42. Thoroughly remove the foam gasket present around the perimeter of the exterior rear door handle and the silicone from the latch side area of the exterior rear door handle. See Figure 71. 43. Using a clean shop towel and isopropyl alcohol, clean the highlighted mating surface area of the exterior rear door handle. See Figure 71. FIGURE 72 STUD FOR MISSING NUT STUD FOR MISSING NUT 1737CR 44. Using a clean shop towel and isopropyl alcohol, thoroughly clean inside the dotted lines on the mating surface area of the exterior rear door handle opening. See Figure 72. ATTACHMENT III PAGE 53 OF 60 CUSTOMER SATISFACTION RECALL 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 45. Using a clean shop towel and isopropyl alcohol, clean the grease from the handle plunger and from the three areas highlighted on the exterior door handle. See Figures 73 and 74. FIGURE 74 CLEAN GREASE FROM THESE AREAS PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1737EZ FIGURE 73 CLEAN GREASE FROM HERE (ALL FOUR SIDES) PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1737EY ATTACHMENT III PAGE 54 OF 60 CUSTOMER SATISFACTION RECALL 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 46. Install a new foam K around the perimeter of the exterior door handle. NOTE: Foam K will not wrap around the entire perimeter of the exterior door handle. NOTE: Proper placement of foam K is crucial for proper sealing and to avoid appearance concerns. A. Lay out foam K on the exterior door handle and mark center as shown in Figure 75. B. Remove foam K from the door handle and remove the back center portion of the adhesive backing then cut the protective backing in half. See Figure 75. C. Align the marks made on the foam K and exterior door handle and adhere the back center portion to the exterior door handle as shown in Figure 76. D. Lay one side of foam K down on the exterior door handle and without stretching the foam pull off the adhesive backing as you adhere foam K to the exterior door handle as shown in Figure 76. E. Remove the protective backing from the other side leg of foam K as shown in Figure 76. F. Without stretching the foam adhere it to the exterior door handle ensuring that both sides of foam K are of equal length once secured. See Figure 77. FIGURE 75 PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1737EE CUT PROTECTIVE BACKING HERE MARK THE HANDLE AND FOAM K HERE FOAM K FOAM K A B BACK CENTER ATTACHMENT III PAGE 55 OF 60 CUSTOMER SATISFACTION RECALL 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 FIGURE 77 FOAM K STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1737EF F EQUAL LENGTHS FIGURE 76 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1737DM C D E ATTACHMENT III PAGE 56 OF 60 CUSTOMER SATISFACTION RECALL 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 47. Using a brush, apply a light film of Motorcraft® XG-16 low temperature grease to all four sides of the exterior door handle plunger and to the mechanisms in the areas shown in Figures 78 and 79. FIGURE 78 FIGURE 79 PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1737DF APPLY A LIGHT FILM OF XG-16 GREASE HERE PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1737BP APPLY A LIGHT FILM OF XG-16 GREASE HERE (ALL FOUR SIDES) ATTACHMENT III PAGE 57 OF 60 CUSTOMER SATISFACTION RECALL 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 FIGURE 80 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1876CC SILICONE NEEDS TO OVERLAP FOAM K FOAM K HERE FRONT OF VEHICLE MOTORCRAFT® TA-357 SILICONE 48. Apply a bead of Motorcraft® TA-357 High Performance Engine RTV silicone to the latch side area of the rear door exterior handle opening metal surface. Make sure that the silicone will overlap with the foam K on the exterior door handle. See Figure 80. NOTE: Proper placement of the Motorcraft® TA-357 High Performance Engine RTV silicone is crucial to ensure proper sealing and avoid appearance concerns. NOTE: Driver door shown, passenger door similar. APPLY XG-16 GREASE HERE 1737ES FIGURE 81 49. Reconnect the exterior door handle cable to the door handle and lubricate the door handle cable end with Motorcraft® XG-16 low temperature grease, as shown in Figure 81. ATTACHMENT III PAGE 58 OF 60 CUSTOMER SATISFACTION RECALL 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1903M EXTERIOR DOOR HANDLE CABLE WIPER CLIP ORIENTATION FULLY SEATED FIGURE 82 51. Reinstall the exterior rear door handle. Please follow the WSM procedures in Section 501-14. NOTICE: Reinstall the exterior door handle cable and retaining clips in the original factory position. 52. Clean any excessive silicone around the exterior door handle perimeter with isopropyl alcohol, cotton swabs and a clean shop towel to avoid appearance concerns. 53. Has labor operation 20M04H been claimed in the vehicle warranty history? Yes – The Body Control Module (BCM) has already been reprogrammed to the latest software level. Repair is complete. No – Reprogram the BCM using Integrated Diagnostic Software (IDS) release 122.03 or higher. See BCM Module Reprogramming Steps on Page 59. IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information. 50. Install a new handle cable wiper clip on the exterior door handle cable end. See Figure 82. ATTACHMENT III PAGE 59 OF 60 CUSTOMER SATISFACTION RECALL 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 BCM Module Reprogramming NOTE: Reprogram appropriate vehicle modules before performing diagnostics and clear all Diagnostic Trouble Codes (DTC’s) after programming. For DTC’s generated after reprogramming, follow normal diagnostic service procedures. 1. Connect a battery charger to the 12V battery. NOTE: Verify that the negative cable of the charger is installed on a chassis or engine ground, and not the 12 volt battery negative terminal to prevent the battery saver mode from activating on the vehicle. NOTE: Make sure the diagnostic scan tool does not enter sleep mode during programming. 2. Reprogram the BCM using IDS release 122.03 or higher. Make sure you are connected to the Internet prior to reprogramming. NOTE: Calibration files may also be obtained at www.motorcraftservice.com. NOTE: Follow the IDS on-screen instructions to complete the reprogramming procedure. 3. Disconnect the battery charger from the 12V battery once the reprogramming has completed. ATTACHMENT III PAGE 60 OF 60 CUSTOMER SATISFACTION RECALL 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 Important Information for Module Programming NOTE: When programming or reprogramming a module, use the following basic checks to ensure programming completes without errors. • Make sure the 12V battery is fully charged before carrying out the programming steps and connect diagnostic scan tool to a power source. • Inspect Vehicle Communication Module (VCM) and cables for any damage. Make sure the diagnostic scan tool connections are not interrupted during programming. • A hardwired connection is strongly recommended. • Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC system, etc.) and close doors. • Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio, etc.). • Follow all the diagnostic scan tool on-screen instructions carefully. • Disable the diagnostic scan tool sleep mode, screensaver, hibernation modes. • Create all sessions Key On Engine Off (KOEO). Starting the vehicle before creating a session will cause errors within the programming inhale process. Recovering a module when programming has resulted in a blank module: NEVER DELETE THE ORIGINAL SESSION! a. Obtain the original diagnostic scan tool that was used when the programming error occurred during Module Reprogramming (MR) or Programmable Module Installation (PMI). b. Disconnect the VCM from the data link connector (DLC) and the diagnostic scan tool. c. Reconnect the VCM to the diagnostic scan tool and then connect to the DLC. Once reconnected, the VCM icon should appear in the corner of the diagnostic scan tool screen. If it does not, troubleshoot the diagnostic scan tool to VCM connection. d. Locate the original vehicle session when programming failed. This should be the last session used in most cases. If not, use the session created on the date that the programming failed. NOTE: If the original session is not listed in the previous session list, click the Recycle Bin icon at the lower right of the previous session screen. This loads any deleted sessions and allows you to look through them. Double-click the session to restore it. e. Once the session is loaded, the failed process should resume automatically. f. If programming does not resume automatically, proceed to the Module Programming menu and select the previously attempted process, PMI or MR. g. Follow all on-screen prompts/instructions. h. The last screen on the diagnostic scan tool may list additional steps required to complete the programming process. Make sure all applicable steps listed on the screen are followed in order.

ATTACHMENT III PAGE 1 OF 26 CUSTOMER SATISFACTION PROGRAM 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 CERTAIN 2015-2019 MODEL YEAR F-150 AND 2017-2019 MODEL YEAR F-250-F-550 VEHICLES — POWER DOOR LOCK ACTUATOR FAILURE TECHNICAL INFORMATION – PROCEDURE “C” IMPORTANT: This procedure applies to vehicles that have FSA 18N03 open in the vehicle OASIS menu. • NOTE: Safety Recall 17S33 must be closed prior to completing Procedure C. NOTE: For vehicles outside new vehicle bumper-to-bumper warranty coverage, advise customer that the program focus is only on the power door lock actuators. Any other failure modes (fuse, wiring, door latch, etc.) are not covered by this program. 1. Follow normal Workshop Manual (WSM) diagnostics for power door lock/unlock concern. – Do normal diagnostics lead to a defective power door lock actuator? Yes – Proceed to Step 2. No – These technical instructions do not apply. 2. Is the power door lock and/or unlock concern on a front door? Yes – Replace the affected Door Lock Actuator. Proceed to Front Door Lock Actuator Replacement on Page 2. No – Replace the affected Door Lock Actuator. Proceed to Rear Door Lock Actuator Replacement on Page 15. ATTACHMENT III PAGE 2 OF 26 CUSTOMER SATISFACTION PROGRAM 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 Front Door Lock Actuator Replacement NOTE: The images used in this procedure may not reflect the actual images of the components being repaired. However, the differences are minor and will not hinder the actual repair process. NOTICE: Do not allow the door trim panel or exterior door handle to hang by the door handle cables or damage to the cable and door may occur. 1. Remove the exterior front door handle from the affected door. Please follow the WSM procedures in Section 501-14. NOTE: The interior grab handle cover clips can be reused for this repair. Only replace if damaged. NOTE: On the driver side only, install the exterior door handle key lock rod into the shipping clip on the door glass run. See Figure 1. PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1876GG SHIPPING CLIP EXTERIOR DOOR HANDLE KEY LOCK ROD FIGURE 1 ATTACHMENT III PAGE 3 OF 26 CUSTOMER SATISFACTION PROGRAM 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 2. If a cable wiper clip is present on the exterior door handle cable end, remove and discard the cable wiper clip. See Figure 2. NOTE: Front exterior door handle shown, all exterior door handles similar. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1876FF EXTERIOR DOOR HANDLE CABLE WIPER CLIP FIGURE 2 ATTACHMENT III PAGE 4 OF 26 CUSTOMER SATISFACTION PROGRAM 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1876A E264850 1 2 FIGURE 3 3. Release the latch side front door window regulator retaining clip from the front door glass. See Figure 3. • Release the retaining clip from front door window glass. Use the General Equipment: Interior Trim Remover. • Raise front door window glass enough to release the front door window glass from the retaining clip. 4. Remove the latch side front door window regulator nut adhesive cover and position the latch side front door window regulator aside. See Figure 4. • Remove the latch side front door window regulator nuts. Torque: 93 lb.in (10.5 Nm). • Position the latch side front door window regulator aside. FIGURE 4 1 1 2 E264852 1876B E264851 ATTACHMENT III PAGE 5 OF 26 CUSTOMER SATISFACTION PROGRAM 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 5. Remove the two front door window run bolts. See Figure 5. • Torque: 71 lb.in (8 Nm). E192718 FIGURE 5 FIGURE 6 6. Holding on to the door latch, remove the 3 front door latch bolts. See Figure 6. • Torque: 71 lb.in (8 Nm). E192719 ATTACHMENT III PAGE 6 OF 26 CUSTOMER SATISFACTION PROGRAM 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 CAUTION: Use caution not to kink the cables during the removal and disassembly of the door latch. 7. Remove the front door latch. See Figure 7. NOTE: When removing the door latch for power door lock actuator replacement, it is not necessary to remove the cables from the latch assembly. NOTE: If equipped, disconnect the interior door handle cable retaining clips from the door sheet metal. 1. Route the interior front door handle cable and the lock rod through the inner door. 2. Disconnect the power door lock actuator electrical connector. 3. Disconnect the exterior front door handle cable routing clip(s). 4. Disconnect the door ajar switch electrical connector. 5. Holding on to both cables, remove the front door latch. STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1876C E192720 1 2 4 5 3 1 1 1 3 FIGURE 7 ATTACHMENT III PAGE 7 OF 26 CUSTOMER SATISFACTION PROGRAM 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 8. On the driver side door only, position the exterior door handle key lock rod out of the shipping clip. See Figure 8. 9. On the driver side door only, remove the exterior door handle key lock rod from the door latch key lock rod lever. • If present, clean the grease from the exterior door handle key lock rod and key lock rod lever. See Figure 8. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1876HH IF PRESENT, REMOVE THE GREASE FROM HERE KEY CYLINDER LOCK ROD ATTACHES TO THE KEY LOCK ROD LEVER HERE FIGURE 8 ATTACHMENT III PAGE 8 OF 26 CUSTOMER SATISFACTION PROGRAM 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 10. Remove the retainers and separate the door latch components to gain access to the actuator. Note the components position and orientation for reassembly. See Figure 9. E243132 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1876D x2 FIGURE 9 ATTACHMENT III PAGE 9 OF 26 CUSTOMER SATISFACTION PROGRAM 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 11. Remove the door lock actuator by using a flat blade screwdriver. Release the retention tab, on the actuator, from the notch on the door latch while wiggling the actuator off of the door latch alignment brackets. See Figures 10 and 11. NOTE: Door lock actuator removed for clarity. ACTUATOR RETENSION TAB ACTUATOR ALIGNMENT SLOTS PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1876F FIGURE 10 DOOR LATCH ALIGNMENT BRACKETS DOOR LATCH RETENTION TAB NOTCH 1876E FIGURE 11 ATTACHMENT III PAGE 10 OF 26 CUSTOMER SATISFACTION PROGRAM 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 12. Using a clean shop towel and isopropyl alcohol, clean then dry all of the previously separated door latch components. 13. Install a new door lock actuator by aligning the actuator alignment slots with the door latch alignment brackets. Slide the actuator onto the brackets while aligning the actuator arm pin into the door latch lock lever. An audible click can be heard as the door lock actuator retention tab seats behind the door latch retention tab notch. See Figures 10, 12 and 13. brackets DOOR LATCH LOCK LEVER DOOR LATCH RETENTION TAB NOTCH DOOR LATCH ALIGNMENT BRACKETS PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1876G FIGURE 12 FIGURE 13 ALIGN DOOR LATCH LOCK LEVER WITH THE ACTUATOR ARM PIN 1876H ATTACHMENT III PAGE 11 OF 26 CUSTOMER SATISFACTION PROGRAM 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 14. Ensure that the door lock actuator is fully seated, by attempting to pull the actuator off of the latch, and that the actuator arm pin is positioned in the door latch lock lever. 15. Reassemble the latch components and then install the retainers. See Figures 8 and 9. NOTE: On the driver door only, install the exterior door handle key lock rod in the door latch key lock rod lever then in the shipping clip. 16. Make sure the interior of the door is clean and dry prior to the door latch installation. CAUTION: Use caution not to kink the cables during the installation of the door latch. 17. Install the front door latch. See Figure 7. 1. Holding on to both cables install the front door latch. 2. Route the lock rod and the interior front door handle cable through the inner door. NOTE: If equipped, reconnect the interior door handle cable retaining clips to the door sheet metal. 3. Route the exterior front door handle cable through the opening and connect the routing clip(s). 4. Connect the door ajar switch electrical connector. 5. Connect the power door lock actuator electrical connector. 18. Install the 3 front door latch bolts. See Figure 6. • Torque: 71 lb.in (8 Nm). 19. Install the two front door window run bolts. See Figure 5. • Torque: 71 lb.in (8 Nm). 20. Position back the latch side front door window regulator and reinstall front door window regulator nut adhesive cover, then attach the window glass retaining clip by reversing Steps 3 and 4. See Figures 3 and 4. ATTACHMENT III PAGE 12 OF 26 CUSTOMER SATISFACTION PROGRAM 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1876JJ APPLY XG-13 GREASE TO THE HIGHLIGHTED AREA KEY CYLINDER LOCK ROD ATTACHES TO THE KEY LOCK ROD LEVER HERE FIGURE 14 21. On the driver side door only, apply Motorcraft® XG-13 door latch grease to the area where the key lock rod attaches to the key lock rod lever. See Figure 14. NOTE: Door latch assembly shown out of vehicle for clarity. ATTACHMENT III PAGE 13 OF 26 CUSTOMER SATISFACTION PROGRAM 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 22. Using a clean shop towel and isopropyl alcohol, clean the handle plunger and the areas shown in Figures 15 and 16. Then, using a brush, apply a light film of Motorcraft® XG-16 low temperature grease to all four sides of the exterior door handle plunger and to the mechanisms in the areas shown in Figures 15 and 16. FIGURE 16 STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1737BO APPLY A LIGHT FILM OF XG-16 GREASE HERE FIGURE 15 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1737BP APPLY A LIGHT FILM OF XG-16 GREASE HERE (ALL FOUR SIDES) ATTACHMENT III PAGE 14 OF 26 CUSTOMER SATISFACTION PROGRAM 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 23. Reconnect the exterior door handle cable to the door handle and lubricate the door handle cable end with Motorcraft® XG-16 low temperature grease, as shown in Figure 17. 24. Install a new handle cable wiper clip on the exterior door handle cable end. See Figure 18. STUD FOR MISSING NUT STUD FOR MISSING NUT 1903M EXTERIOR DOOR HANDLE CABLE WIPER CLIP ORIENTATION FULLY SEATED FIGURE 18 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1737DI APPLY XG-16 GREASE HERE FIGURE 17 25. Reinstall the exterior front door handle. Please follow the WSM procedures in Section 501-14. NOTICE: Reinstall the exterior door handle cable and retaining clips in the original factory position. 26. Has labor operation 20M04H been claimed in the vehicle warranty history? Yes – The Body Control Module (BCM) has already been reprogrammed to the latest software level. Repair is complete. No – Reprogram the BCM using Integrated Diagnostic Software (IDS) release 122.03 or higher. See BCM Module Reprogramming Steps on Page 25. ATTACHMENT III PAGE 15 OF 26 CUSTOMER SATISFACTION PROGRAM 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 Rear Door Lock Actuator Replacement NOTE: The images used in this procedure may not reflect the actual images of the components being repaired. However, the differences are minor and will not hinder the actual repair process. NOTICE: Do not allow the door trim panel or exterior door handle to hang by the door handle cables or damage to the cable and door may occur. 1. Remove the exterior rear door handle from the affected door. Please follow the Workshop Manual (WSM) procedures in Section 501-14. NOTE: The interior grab handle cover clips can be reused for this repair. Only replace if damaged. 2. If a cable wiper clip is present on the exterior door handle cable end, remove and discard the cable wiper clip. See Figure 19. NOTE: Front exterior door handle shown, all exterior door handles similar. STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1876FF EXTERIOR DOOR HANDLE CABLE WIPER CLIP FIGURE 19 ATTACHMENT III PAGE 16 OF 26 CUSTOMER SATISFACTION PROGRAM 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 3. Position the lower end of the latch side door window regulator aside. See Figure 20. 1. Loosen the upper latch side rear door window regulator retainer 3 turns. 2. Remove the lower latch side rear door window regulator retainer. 3. Position the lower latch side rear door window regulator retainer stud out of the inner door panel and position towards the outer door panel. WARNING: The window regulator must only be positioned toward the outer door panel and not side to side or damage to the window regulator or window glass could occur. FIGURE 20 1 2 3 E286492 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1737FA ATTACHMENT III PAGE 17 OF 26 CUSTOMER SATISFACTION PROGRAM 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 4. Remove the rear door glass run retainer. See Figure 21. • Torque: 71 lb.in (8 Nm). FIGURE 21 E181593 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1737FC 5. Holding on to the door latch, remove the rear door latch retainers. See Figure 22. • Torque: 71 lb.in (8 Nm). FIGURE 22 E192730 1737FD ATTACHMENT III PAGE 18 OF 26 CUSTOMER SATISFACTION PROGRAM 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 CAUTION: Use caution not to kink the cables during the removal and disassembly of the door latch. 6. Remove the rear door latch. See Figure 23. NOTE: When removing the door latch for power door lock actuator replacement, it is not necessary to remove the cables from the latch assembly. 1. Disconnect the interior and exterior door handle cable clips and route both cables through the inner door. 2. Disconnect the power door lock electrical connector. 3. Route the lock rod through the inner door. 4. Disconnect the door ajar switch. 5. Holding on to both cables position the lower latch side window regulator toward the outer door panel reinforcement and remove the rear door latch. WARNING: The window regulator must only be positioned toward the outer door panel and not side to side or damage to the window regulator or window glass could occur. FIGURE 23 E192720 1 2 4 5 1 1 1 STUD FOR MISSING NUT STUD FOR MISSING NUT 1876LL 3 3 ATTACHMENT III PAGE 19 OF 26 CUSTOMER SATISFACTION PROGRAM 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 7. Remove the retainers and separate the door latch components to gain access to the actuator. Note the components position and orientation for reassembly. See Figure 24. FIGURE 24 E257559 1 x2 3 2 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1876KK ATTACHMENT III PAGE 20 OF 26 CUSTOMER SATISFACTION PROGRAM 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 8. Remove the door lock actuator by using a flat blade screwdriver. Release the retention tab, on the actuator, from the notch on the door latch while wiggling the actuator off of the door latch alignment brackets. See Figures 25 and 26. NOTE: Door lock actuator removed for clarity. ACTUATOR RETENSION TAB ACTUATOR ALIGNMENT SLOTS PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1876F FIGURE 25 DOOR LATCH ALIGNMENT BRACKETS DOOR LATCH RETENTION TAB NOTCH 1876E FIGURE 26 ATTACHMENT III PAGE 21 OF 26 CUSTOMER SATISFACTION PROGRAM 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 9. Using a clean shop towel and isopropyl alcohol, clean then dry all of the previously separated door latch components. 10. Install a new door lock actuator by aligning the actuator alignment slots with the door latch alignment brackets. Slide the actuator onto the brackets while aligning the actuator arm pin into the door latch lock lever. An audible click can be heard as the door lock actuator retention tab seats behind the door latch retention tab notch. See Figures 25, 27 and 28. brackets DOOR LATCH LOCK LEVER DOOR LATCH RETENTION TAB NOTCH DOOR LATCH ALIGNMENT BRACKETS PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1876G FIGURE 27 ALIGN DOOR LATCH LOCK LEVER WITH THE ACTUATOR ARM PIN 1876H FIGURE 28 ATTACHMENT III PAGE 22 OF 26 CUSTOMER SATISFACTION PROGRAM 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 11. Ensure that the door lock actuator is fully seated, by attempting to pull the actuator off of the latch, and that the actuator arm pin is positioned in the door latch lock lever. 12. Reassemble the latch components and then install the retainers. See Figure 24. 13. Make sure the interior of the door is clean and dry prior to the door latch installation. CAUTION: Use caution not to kink the cables during the installation of the door latch. 14. Install the rear door latch. See Figure 23. 1. Holding on to both cables, position the lower latch side window regulator toward the outer door panel reinforcement and install the rear door latch. 2. Connect the door ajar switch. 3. Route the lock rod through the inner door. 4. Connect the power door lock electrical connector. 5. Connect the interior and exterior door handle cable clips and route both cables through the inner door. 15. Install the rear door latch retainers. See Figure 22. • Torque: 71 lb.in (8 Nm). 16. Install the rear door window run retainer. See Figure 21. • Torque: 71 lb.in (8 Nm). 17. Position back the lower end of the latch side door window regulator by reversing Step 3. See Figure 20. ATTACHMENT III PAGE 23 OF 26 CUSTOMER SATISFACTION PROGRAM 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 18. Using a clean shop towel and isopropyl alcohol, clean the handle plunger and the areas shown in Figures 29 and 30. Then, using a brush, apply a light film of Motorcraft® XG-16 low temperature grease to all four sides of the exterior door handle plunger and to the mechanisms in the areas shown in Figures 29 and 30. FIGURE 29 FIGURE 30 STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1737DF APPLY A LIGHT FILM OF XG-16 GREASE HERE PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1737BP APPLY A LIGHT FILM OF XG-16 GREASE HERE (ALL FOUR SIDES) ATTACHMENT III PAGE 24 OF 26 CUSTOMER SATISFACTION PROGRAM 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 APPLY XG-16 GREASE HERE PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1737ES FIGURE 31 19. Reconnect the exterior door handle cable to the door handle and lubricate the door handle cable end with Motorcraft® XG-16 low temperature grease, as shown in Figure 31. STUD FOR MISSING NUT STUD FOR MISSING NUT 1903M EXTERIOR DOOR HANDLE CABLE WIPER CLIP ORIENTATION FULLY SEATED FIGURE 32 21. Reinstall the exterior rear door handle. Please follow the WSM procedures in Section 501-14. NOTICE: Reinstall the exterior door handle cable and retaining clips in the original factory position. 22. Has labor operation 20M04H been claimed in the vehicle warranty history? Yes – The Body Control Module (BCM) has already been reprogrammed to the latest software level. Repair is complete. No – Reprogram the BCM using Integrated Diagnostic Software (IDS) release 122.03 or higher. See BCM Module Reprogramming Steps on Page 25. 20. Install a new handle cable wiper clip on the exterior door handle cable end. See Figure 32. ATTACHMENT III PAGE 25 OF 26 CUSTOMER SATISFACTION PROGRAM 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 BCM Module Reprogramming NOTE: Reprogram appropriate vehicle modules before performing diagnostics and clear all Diagnostic Trouble Codes (DTC’s) after programming. For DTC’s generated after reprogramming, follow normal diagnostic service procedures. 1. Connect a battery charger to the 12V battery. NOTE: Verify that the negative cable of the charger is installed on a chassis or engine ground, and not the 12 volt battery negative terminal to prevent the battery saver mode from activating on the vehicle. NOTE: Make sure the diagnostic scan tool does not enter sleep mode during programming. 2. Reprogram the BCM using IDS release 122.03 or higher. Make sure you are connected to the Internet prior to reprogramming. NOTE: Calibration files may also be obtained at www.motorcraftservice.com. NOTE: Follow the IDS on-screen instructions to complete the reprogramming procedure. 3. Disconnect the battery charger from the 12V battery once the reprogramming has completed. ATTACHMENT III PAGE 26 OF 26 CUSTOMER SATISFACTION PROGRAM 20M04 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 Important Information for Module Programming NOTE: When programming or reprogramming a module, use the following basic checks to ensure programming completes without errors. • Make sure the 12V battery is fully charged before carrying out the programming steps and connect the diagnostic scan tool to a power source. • Inspect Vehicle Communication Module (VCM) and cables for any damage. Make sure the diagnostic scan tool connections are not interrupted during programming. • A hardwired connection is strongly recommended. • Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC system, etc.) and close doors. • Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio, etc.). • Follow all the diagnostic scan tool on-screen instructions carefully. • Disable the diagnostic scan tool sleep mode, screensaver, hibernation modes. • Create all sessions Key On Engine Off (KOEO). Starting the vehicle before creating a session will cause errors within the programming inhale process. Recovering a module when programming has resulted in a blank module: NEVER DELETE THE ORIGINAL SESSION! a. Obtain the original diagnostic scan tool that was used when the programming error occurred during Module Reprogramming (MR) or Programmable Module Installation (PMI). b. Disconnect the VCM from the Data Link Connector (DLC) and the diagnostic scan tool. c. Reconnect the VCM to the diagnostic scan tool and then connect to the DLC. Once reconnected, the VCM icon should appear in the corner of the diagnostic scan tool screen. If it does not, troubleshoot the diagnostic scan tool to VCM connection. d. Locate the original vehicle session when programming failed. This should be the last session used in most cases. If not, use the session created on the date that the programming failed. NOTE: If the original session is not listed in the previous session list, click the Recycle Bin icon at the lower right of the previous session screen. This loads any deleted sessions and allows you to look through them. Double-click the session to restore it. e. Once the session is loaded, the failed process should resume automatically. f. If programming does not resume automatically, proceed to the Module Programming menu and select the previously attempted process, PMI or MR. g. Follow all on-screen prompts/instructions. h. The last screen on the diagnostic scan tool may list additional steps required to complete the programming process. Make sure all applicable steps listed on the screen are followed in order.

© Copyright 2021 Ford Motor Company Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 Customer Satisfaction Program 20M04 Mr. John Sample 123 Main Street Anywhere, USA 12345 July 2021 Your Vehicle Identification Number (VIN): 12345678901234567 At Ford Motor Company, we are committed not only to building high quality, dependable products, but also to building a community of happy, satisfied customers. To demonstrate that commitment, we are providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above. Why are you receiving this notice? Although your vehicle’s power door lock system is likely functioning fine, we are pleased to let you know that, for your peace of mind, Ford Motor Company is extending the warranty coverage on the power door lock actuators. What is the effect? This increases the power door lock actuators warranty coverage to a total of 10 years or 150,000 miles from the warranty start date, whichever occurs first. If your vehicle has already exceeded either time or mileage limits listed above, this extended warranty coverage will last through December 31, 2021. Coverage is automatically transferred to subsequent owners. On your vehicle, moisture and water entering a power door lock actuator housing could cause the actuator motor to momentarily freeze in cold temperatures and may also cause actuator motor corrosion over time. Frozen water within a power door lock actuator housing or corrosion of the power door lock actuator motor could result in an inoperative power door lock function on the affected door. NOTE: If a power door lock is inoperative due to an actuator failure, you will still be able to manually lock and unlock the vehicle using the door lock indicator located on top of the door panel, or the door lock cylinder key. What will Ford and your dealer do? If any of your vehicle’s power door lock actuators require replacement due to a freezing or corrosion concern and your vehicle is within the indicated time/mileage limitations, Ford Motor Company has authorized your dealer to replace the affected power door lock actuator free of charge (parts and labor). How long will it take? If the component mentioned above requires replacement, the time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. In addition, your vehicle will/may require an inspection to determine if parts need to be ordered. © Copyright 2021 Ford Motor Company What should you do? You do not need to return to your dealer for this repair unless you have a power door lock and/or unlock concern. Please keep this letter as a reminder of the extended warranty coverage for your power door lock actuators. If a power door lock actuator requires replacement, and your vehicle is within the indicated time/mileage limitations, contact your dealer to schedule a service appointment. Provide the dealer with the VIN of your vehicle to schedule a service appointment for Customer Satisfaction Program 20M04. The VIN is printed near your name at the beginning of this letter. Your dealer will replace the affected part at no charge. If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. COVID-19 (CORONAVIRUS) Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit owner.ford.com. Have you previously paid for this repair? If you paid to have this service done before the date of this letter, you may be eligible for a refund. Refunds will only be provided for service related to power door lock actuator failures. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer before December 31, 2021. To avoid delays, do not send receipts to Ford Motor Company. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because our records indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: owner.ford.com For the hearing impaired, call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). © Copyright 2021 Ford Motor Company Can we assist you further? (continued) FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). MOTORHOME OWNERS: If you have questions or concerns, please contact our Motorhome Customer Assistance Center toll free at 1-866-906-9811. Representatives are available 24 hours a day. As part of the Ford community, we appreciate your attention to this important matter and your continued loyalty. Ford Customer Service Division

© Copyright 2021 Ford Motor Company Ford Motor Company Ford, División de Servicio al Cliente P. O. Box 1904 Dearborn, Michigan 48121 Programa de satisfacción del cliente 20M04 Sr. Juan Pérez Calle Principal 123 Ciudad, País 12345 Julio 2021 Número de identificación del vehículo (VIN): 12345678901234567 El compromiso de Ford Motor Company no es solo fabricar productos confiables y de alta calidad, sino también lograr la plena satisfacción del cliente. Para demostrar este compromiso, le ofrecemos el Programa de satisfacción del cliente sin costo alguno para su vehículo con el VIN que aparece más arriba. ¿Por qué usted recibe este aviso? Si bien el sistema de seguro eléctrico de las puertas de su vehículo al parecer está funcionando correctamente, para su tranquilidad, Ford Motor Company está extendiendo la cobertura de garantía de los actuadores del seguro de puerta eléctrico. ¿Cuál es el efecto? Este programa aumenta la cobertura de la garantía de los actuadores del seguro de puerta eléctrico a un total de 10 años o 150,000 millas a partir de la fecha de inicio de la garantía, lo que se cumpla primero. Si su vehículo ya superó los límites de tiempo o de millaje anteriormente indicados, esta cobertura de garantía extendida tendrá vigencia hasta el 31 de diciembre de 2021. La cobertura se transfiere automáticamente a los siguientes propietarios. La humedad y el agua que ingresa al alojamiento del actuador del seguro eléctrico de una puerta de su vehículo podría hacer que el motor del actuador se congele momentáneamente cuando las temperaturas son muy bajas, lo que también, con el tiempo, podría provocar la corrosión de este. El agua congelada dentro del alojamiento del actuador del seguro eléctrico de una puerta o la corrosión del motor del actuador del seguro de puerta eléctrico podría hacer que la función del seguro de puerta eléctrico no funcione en la puerta afectada. NOTA: Si un seguro de puerta eléctrico no funciona debido a una falla del actuador, igualmente podrá cerrar y abrir manualmente el vehículo con el indicador de seguro de puerta ubicado en la parte superior del panel de la puerta o con la llave en el cilindro del seguro de la puerta. ¿Qué medidas adoptarán Ford y su distribuidor? Si alguno de los actuadores de los seguros eléctricos de las puertas requiere reemplazo debido a un problema de congelamiento o corrosión y su vehículo está dentro de las limitaciones de tiempo/millaje indicadas, Ford Motor Company ha autorizado a su distribuidor a reemplazar el actuador del seguro de puerta eléctrico afectado sin costo alguno (piezas y mano de obra). © Copyright 2021 Ford Motor Company ¿Cuánto tiempo tomará? Si se debe reemplazar el componente mencionado anteriormente, el tiempo necesario para esta reparación es de menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. Además, es posible que se realice una inspección del vehículo para determinar si se deben solicitar piezas. ¿Qué debe hacer? No debe acudir al distribuidor para que realice esta reparación a menos que exista un problema con la apertura y/o cierre eléctrico de una puerta. Conserve esta carta como recordatorio de la cobertura extendida de la garantía para los actuadores del seguro de puerta eléctrico. Si es necesario reemplazar el actuador del seguro eléctrico de una puerta y su vehículo se encuentra dentro de los límites de tiempo o millaje indicados, comuníquese con su distribuidor para programar una cita de servicio. Proporcione el VIN a su distribuidor de su vehículo para que programe una cita de servicio a fin de llevar a cabo el Programa de satisfacción del cliente 20M04. El VIN está impreso debajo de sus datos al inicio de esta carta. Su distribuidor reemplazará la pieza afectada sin costo alguno. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.Fordowner.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones, como reserva y pago de estacionamientos en ciertos lugares, además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. COVID-19 (CORONAVIRUS) Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección antes y después de realizar servicio en cada uno de los vehículos de nuestros clientes. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio esencial. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Ford y su distribuidor local están trabajando arduamente para mantenerlo en las calles durante estos tiempos difíciles, visite owner.ford.com. ¿Ha pagado anteriormente por esta reparación? Si pagó por este servicio antes de la fecha de esta carta, es posible que cumpla con los requisitos para solicitar un reembolso. Solo se otorgarán reembolsos por servicios relacionados con fallas del actuador del seguro de puerta eléctrico. Para comprobar si cumple con los requisitos y agilizar el reembolso, entregue el recibo de pago original a su distribuidor antes del 31 de diciembre de 2021. Para evitar demoras, no envíe los recibos a Ford Motor Company. © Copyright 2021 Ford Motor Company ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Recibió este aviso porque nuestros registros indican que usted es el propietario actual. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es owner.ford.com Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es fleet.ford.com. Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE CASAS RODANTES: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Asistencia a Clientes de Casas Rodantes sin cargo al 1-866-906-9811. Los representantes se encuentran disponibles las 24 horas del día. Como parte de la comunidad Ford, agradecemos su atención en este asunto sumamente importante y su lealtad. Ford, División de Servicio al Cliente

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