FWD - 1.5L - 8F24 Transmission - No Reverse Engagement With DTCs P0766 And P2703

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NHTSA ID Number: 10203716

Manufacturer Communication Number: TSB 21-2421

Summary

This article supersedes TSB 21-2240 to update the parts list. Some 2020 Escape vehicles equipped with front-wheel drive (FWD), a 1.5L EcoBoost engine and an 8F24 transmission may exhibit no reverse engagement with diagnostic trouble codes (DTCs) P0766 and P2703 stored in the powertrain control module (PCM). This may be due to small particles in the electronic selectable one-way clutch (SOWC), causing the internal lever of the electronic SOWC not to deploy correctly. To correct this condition, follow the Service Procedure to replace the electronic SOWC and the fluid filter.

This bulletin supersedes 21-2240. Reason for update: Incorrect or Missing Parts

Model:

Ford

2020 Escape

Engine: 1.5L EcoBoost

Transmission/Transaxle: 8F24

Summary

This article supersedes TSB 21-2240 to update the parts list.

Issue: Some 2020 Escape vehicles equipped with front-wheel drive (FWD), a 1.5L EcoBoost engine and an 8F24 transmission may exhibit no reverse engagement with diagnostic trouble codes (DTCs) P0766 and P2703 stored in the powertrain control module (PCM). This may be due to small particles in the electronic selectable one-way clutch (SOWC), causing the internal lever of the electronic SOWC not to deploy correctly. To correct this condition, follow the Service Procedure to replace the electronic SOWC and the fluid filter.

Action: Follow the Service Procedure steps to correct the condition on vehicles that meet all of the following criteria:

2020 Escape
FWD
8F24 transmission
1.5L EcoBoost engine
No reverse engagement
DTCs P0766 and P2703 stored in the PCM

Parts

Service Part Number	Quantity	Description	Unit of Issue	Piece Quantity
J1KZ-7P030-C	1	Electronic Selectable One-Way Clutch
J1KZ-7G186-A	1	Fluid Filter
W500721-S439	1	Front Outer Side Member Front Bolts	6	2
W500727-S439	2	Front Outer Side Member Rear Bolts	4	6
W520203-S440	2	Tie Rod End Nut	1	2
W719924-S439	1	Ball Joint Pinch Bolt	4	2
W520515-S442	1	Ball Joint Pinch Bolt Nut	4	2
W500566-S439	1	Roll Restrictor Bolt	4	1
CCPZ-3B477-G	1	Left Wheel Hub Nut
3N2Z-3B498-B	1	Halfshaft Retaining Circlip
YS4Z-3N324-AA	1	Halfshaft Retaining Strap
W520102-S442	1	Halfshaft Retaining Strap Nuts	4	2
W715618-S437	1	Torque Converter Nuts	4	4
JM5Z-7A248-E	1	Converter Hub Seal
J1KZ-7J135-A	2	Clutch Main Control Valve Body Case Seals	1	2
J1KZ-7Z490-D	1	Separator Plate
JM5Z-7N265-E	3	Small Clutch Feed Seals	1	3
JM5Z-7N265-F	1	Large Clutch Feed Seals
GN1Z-1177-A	2	Right And Left Halfshaft Seals	1	2
J1KZ-7B301-A	1	High Pressure Fluid Filter
W716603-S442	1	Left Subframe Support Bracket Bolts	4	2
BE8Z-6731-AB Ford Genuine Parts BE8Z-6731-AB Oil Filter Package Dimensions: 8.128 cms (L) x 8.128 cms (W) x 8.128 cms (H) Product Type: Oil Filter Package Quantity: 1 Country Of Origin: United States $13.74 Buy on Amazon Price incl. tax, excl. shipping Last update on 2026-06-10 / Affiliate links / Images from Amazon Product Advertising API	1	Oil Filter
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TA-29 Ford Genuine Ford Fluid TA-29 Ultra Silicone Sealant - 2.4 oz. RTV Silicone designed for rigid flanges; gray color Resistant to oil, transmission fluid, gear oils and coolant No odor For use on transmission pans and covers, axle cover plates and transfer case covers O2 sensor safe $15.91 Buy on Amazon Price incl. tax, excl. shipping Last update on 2026-06-10 / Affiliate links / Images from Amazon Product Advertising API	As Needed	Motorcraft® Ultra Silicone Sealant
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Quantity refers to the amount of the service part number required to repair the vehicle.

Unit of Issue refers to the number of individual pieces included in a service part number package.

Piece Quantity refers to the total number of individual pieces required to repair the vehicle.

As Needed indicates the amount of the part may vary and/or is not a whole number. Parts can be billed out as non-whole numbers, including less than 1.

Unit of Issue and Piece Quantity are 1 unless otherwise stated.

Parts

Parts To Inspect And Replace Only If Necessary

Service Part Number	Quantity	Description
HX7Z-6B856-A	If Needed	Engine Oil Cooler
J1KZ-7F396-A	If Needed	Transmission Side Pan Gasket

If Needed indicates the part is not mandatory.

Service Procedure

1. Remove the transmission. Refer to the Workshop Manual (WSM), Section 307-01A > Removal and Installation > Transmission.

2. Disassemble the transmission to the electronic SOWC. Refer to WSM, Section 307-01A > Overhaul > Transmission.

(1). WSM Steps 6 through 25 and Steps 35 through 40 are not required during disassembly.

3. Remove and discard the electronic SOWC.

4. Remove and discard both fluid filters.

5. Reassemble the transmission with a new electronic SOWC and both fluid filters. Refer to WSM, Section 307-01A.

6. Reinstall the transmission. Refer to WSM, Section 307-01A.

1 Affected Product

Vehicle


MAKE	MODEL	YEAR
FORD	ESCAPE	2020

1 Associated Document

Manufacturer Communications

21-2421
29 November 2021

https://www.nhtsa.gov/recalls?nhtsaId=10203716

MC-10203716-0001.pdf 178.643KB

⬇ Download PDF (174.46 KB)

NHTSA ID Number: 10199537

Manufacturer Communication Number: TSB 21-2240

Summary

Some 2020 Escape vehicles equipped with front-wheel drive (FWD), a 1.5L EcoBoost engine and an 8F24 transmission may exhibit no reverse engagement with diagnostic trouble codes (DTCs) P0766 and P2703 stored in the powertrain control module (PCM). This may be due to small particles in the electronic selectable one-way clutch (SOWC), causing the internal lever of the electronic SOWC not to deploy correctly. To correct this condition, follow the Service Procedure to replace the electronic SOWC and the fluid filter.

1 Associated Document

Manufacturer Communications

21-2240
21 July 2021

https://www.nhtsa.gov/recalls?nhtsaId=10199537

MC-10199537-0001.pdf 79.404KB

⬇ Download PDF (77.54 KB)

NHTSA ID Number: 10187829

Manufacturer Communication Number: TSB 21-2029

Summary

Some 2020 Escape vehicles equipped with front-wheel drive (FWD), a 1.5L EcoBoost engine and an 8F24 transmission built before 07-Aug-2020 may exhibit no reverse engagement with diagnostic trouble codes (DTCs) P0766 and P2703 stored in the powertrain control module (PCM). This may be due to small particles in the electric selectable one-way clutch (SOWC), causing the internal lever of the electric SOWC not to deploy correctly. To correct this condition, follow the Service Procedure to replace the electric SOWC and the fluid filter.

1 Associated Document

Manufacturer Communications

21-2029
03 February 2021

https://www.nhtsa.gov/recalls?nhtsaId=10187829

MC-10187829-0001.pdf 85.116KB

⬇ Download PDF (83.12 KB)

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