Operational Inspection with EZ Trac Installed – Altec 2016-2021 Ford F-750

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Dear Altec Owner,
Altec Industries, Inc. has developed a product improvement as described in the included Service Information Letter (SIL). According to our records, you own one or more units this applies to.
Refer to the included SIL for the items covered under the Altec warranty policy.
Compare the serial number of your unit to the included list of affected units to verify that your unit is affected. You may also contact Altec at 1-877-GO ALTEC (1-877-462-5832) with your unit’s serial number to determine if there are any other outstanding notices.
If you have sold or retired the unit, please call Altec at 1-877-GO ALTEC (1-877-462-5832) to update the records.
We regret this inconvenience; however, we are taking this action in the interest of your safety and continued satisfaction with Altec products.
Thank you for your immediate attention on this important matter.
210 Inverness Center Parkway Telephone: 205-991-7733
Birmingham, AL 35242 Facsimile: 205-991-9993
www.altec.com
This notice applies to your vehicle. See attached serial number list.
Page 1 of 3
Altec Industries, Inc.
Northern Division
Indianapolis, IN
SIL 839
Service Information Letter
November 30, 2021
Units Affected: Certain 2016-2021 Ford F750 chassis with EZ Trac hydraulic all-wheel drive installed (Verify that your unit serial number is affected by reviewing the attached list in this SIL or by accessing your fleet on connect.altec.com/login)
Operational Inspection with EZ Trac Installed
Altec is committed to providing our customers with safe and reliable products from initial delivery throughout the useful life of the unit.
Some customers have reported the loss of functionality of the Altec unit or the EZ Trac system on affected vehicles. Investigation has shown that improper wiring may have been installed for the PTO request module that interfaces the EZ Trac system with the Ford system, leading to the loss of functionality.
Altec requires the vehicle to be inspected no later than the next preventive maintenance interval or 90 days from the receipt of this SIL, whichever comes first. The Inspection Procedure is on page 2. If the inspection reveals nonconforming operation, the vehicle must be repaired by both an Altec technician and a Terra Drive Systems technician working together.
This inspection and repair are covered under the Altec Warranty Policy. The inspection can be performed by Altec, the customer, or the customer’s warranty provider. If the customer or the customer’s warranty provider performs the inspection, a warranty claim must be submitted to be reimbursed for the cost of the labor. Altec will allow up to $45 for the labor to perform the inspection. The repair must be performed by Altec in coordination with a Terra Drive Systems technician.
Call 1-877-GO ALTEC (1-877-462-5832) option 3 to schedule the inspection and/or repair to be done by an Altec Mobile Service technician or option 2 to schedule the work to be done at an Altec facility. Altec will contact Terra Drive Systems to set up a time for a Terra Drive technician to work with the Altec technician when making the repair. Customers are responsible for the travel costs of an Altec Mobile Service technician if the technician comes to the owner’s location for the repair.
Altec Use Only
Parts Kit
Part No.
Qty
Warranty
N/A
N/A
0
No
Altec Use Only
Inspection labor
0.5 hr
Repair labor
1.0 hr
Account #
010.0447.43151.872.0000.000
Travel
Not included
NHTSA code
98
Prime fail P/N
N/A
Doc ref
N/A
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SIL 839
Inspection Procedure
No tools are required for this inspection. Read and understand all steps of the instructions before beginning
the procedure.
1. Position the unit on a level surface, apply the parking brake, and chock the wheels. Engage the power
take-off (PTO), and properly set the outriggers.
2. Using the lower controls of the Altec unit, attempt to raise and restow the lower boom.
• If the boom operates properly, proceed to step 3.
• If the boom does not operate, proceed to step 5.
3. Retract the outriggers, disengage the PTO, and unchock the wheels.
4. Engage the EZ Trac system, and drive the vehicle
while checking for proper EZ Trac operation.
• If the EZ Trac operates properly, the status lights
will be on, and no error code will be shown on the
EZ Trac digital display (refer to Figure 1).
• If the EZ Trac does not operate properly, the status
lights will be off, and an error code may also be
shown on the EZ Trac digital display.
5. Review the inspection results.
• If both the Altec unit and the EZ Trac system operate properly, perform steps a and b below.
a. Complete the Inspection Sheet at the end of the SIL and return it to Altec.
b. Put the unit back into service.
• If the Altec unit does not operate properly, perform steps a through c below.
a. Call 1-877-GO ALTEC (1-877-462-5832) to contact Altec Service, using option 3 to request repair
by an Altec Mobile Service technician or option 2 to request repair at an Altec facility. Ask
Altec Service to contact Terra Drive Systems technician Kevin Meyers by email at kmyers@
tsdrive.com or by calling 765-586-0836 to set up a time for both an Altec technician and a Terra
Drive Systems technician to be together on site with the vehicle to make the repair.
b. Do not complete the Inspection Sheet at the end of the SIL. Completion of the SIL will be documented
after the vehicle is repaired.
c. Take the unit out of service while awaiting the repair.
• If the EZ Trac system does not operate properly, perform steps a through c below.
a. Call 1-877-GO ALTEC (1-877-462-5832) to contact Altec Service, using option 3 to request repair
by an Altec Mobile Service technician or option 2 to request repair at an Altec facility. Ask
Altec Service to contact Terra Drive Systems technician Kevin Meyers by email at kmyers@
tsdrive.com or by calling 765-586-0836 to set up a time for both an Altec technician and a Terra
Drive Systems technician to be together on site with the vehicle to make the repair.
b. Do not complete the Inspection Sheet at the end of the SIL. Completion of the SIL will be documented
after the vehicle is repaired.
c. Put the unit back into service while awaiting the repair.
Figure 1 — EZ Trac Panel
Digital Display
Status Lights
Page 3 of 3
SIL 839
SIL 839 Operational Inspection Sheet
Company Name: _______________________________________________ Phone____________________________
Service Company Name:_ ________________________________________ Phone:___________________________
Company Contact: _ ________________________________________________________________________________
Company Street Address:_____________________________________________________________________________
City ______________________________________________ State:_________________ ZIP Code:_ _______________
Signature:_ ____________________________________________________
Complete this form and return it to Altec to document inspection completion with no repair required.
Choose one of these options.
• Online through the customer portal – Altec Connect*
Sign in or Register for an account at www.altec.com/altec-connect/
1. Select Equipment
2. Select Altec Product Notices
3. Select Report a Completed APN
• Scan and Email to [email protected]
• FAX to 1-877-659-9929
*Customer performed warranty can be submitted online for reimbursement
through Altec Connect.
To login to your existing
Altec Connect account,
scan here with your
smart phone!
Submission of this form does not order parts or schedule service from Altec.
If the customer or the customer’s warranty provider performs the repair, a warranty claim must be submitted
to be reimbursed for the cost of the parts and/or labor through Altec Connect.
For more information or to schedule the work to be done by an Altec Service technician, call:
1-877-GO ALTEC (1-877-462-5832)
Make copies of this form for additional units if needed.
Model Altec Unit Serial Number Date Inspected

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