December 16, 2021 NHTSA CAMPAIGN NUMBER: 21V982000
A misaligned radar module may prevent the vehicle from maintaining a safe distance from other vehicles when adaptive cruise control is active. In addition, the automatic emergency braking (AEB) system may react slowly, or not react at all, during a pre-collision assist braking event. Any of these scenarios can increase the risk of a crash.
NHTSA Campaign Number: 21V982
Manufacturer Ford
Motor Company
Components FORWARD COLLISION AVOIDANCE
Potential Number of Units Affected 839
Summary
Ford Motor Company (Ford) is recalling certain 2021 Ranger and Bronco vehicles. The cruise control radar module was misaligned during production.
Remedy
Dealers will adjust the angle of the cruise control radar module, free of charge. Owner notification letters were mailed January 21, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 21S52.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
December 17, 2021
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 21S52
Certain 2021 Model Year Ranger and Bronco Vehicles Cruise Control Module Alignment
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Ranger | 2021 | Michigan Assembly | June 5, 2021 through July 13, 2021 |
| Bronco | February 26, 2021 through July 13, 2021 |
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, the cruise control module (CCM) radar may have been misaligned during assembly. A misaligned CCM radar can cause the vehicle to have a closer-than-expected following distance when using the Adaptive Cruise Control feature, and the Automatic Emergency Braking system may react late resulting in sudden loss of speed during an automatic Pre-Collision Assist braking event. Additionally, the forward collision warning system may react late or not at all. The Pre-Collision Assist system’s effectiveness to detect a potential frontal collision may be compromised, increasing the risk of a crash.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to perform the vertical alignment procedure on the CCM. This service must be performed on all affected vehicles at no charge to the vehicle owner.
Note: Parts are not available to service Ranger models at this time. This bulletin is expected to be supplemented by the end of 2nd quarter 2022 with updated information when parts become available.
OWNER NOTIFICATION AND MAILING SCHEDULE
Parts to repair this condition are currently not available to service affected Ranger models. Therefore, to ensure an ample supply of parts is available, owners of affected vehicles will be notified in two separate mailings. Mailing will begin by the week of January 17, 2022, for Bronco models. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
Owners of Ranger models will receive an Owner Notification Mailing by the week of February 21, 2022.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
SOLD VEHICLES
- Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.
- Immediately contact any of your affected Bronco customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected Bronco vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
PARTS REQUIREMENTS
Parts are not required to complete this repair on Bronco models.
Parts required to repair Ranger models are currently not available.
CERTAIN 2021 MODEL YEAR BRONCO AND RANGER VEHICLES EQUIPPED WITH ADAPTIVE CRUISE CONTROL — CRUISE CONTROL MODULE ALIGNMENT
SERVICE PROCEDURE
NOTE: Check Ranger parts availability before performing this recall.
1. Perform the Cruise Control Radar Alignment. Please follow the Workshop Manual (WSM) procedure in Section 419-03B.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.
On July 15, 2021, an issue pertaining to Ford Ranger and Bronco vehicles with misaligned cruise control radar modules was brought to Ford’s Critical Concern Review Group (CCRG) for review. The assembly plant discovered that three of the four stations that perform cruise control module radar calibration were using an incorrect calibration program.
An investigation was conducted to understand the effect of potential incorrect radar calibration, which could vary depending on the vehicle configuration and ride height. Analysis found that radars aligned with the incorrect programming could be up to 2.6 degrees lower than design intent, which is outside of Ford’s specification.
Numerous reviews were conducted with Product Engineering to understand the potential effect on vehicle Adaptive Cruise Control (ACC) and Pre-Collision Assist (PCA) features as part of the Advanced Automatic Emergency Braking system. These analyses included the potential for false-positive activations, delayed activations, vehicle deceleration rates and speed ranges. The ACC and PCA features use information from the vehicle’s forward-looking radar and camera sensors to detect and track objects in the host vehicle path. When the radar and camera are not aligned according to specification, there is a possibility the information provided by the radar and camera is inaccurate.
Based on results of these reviews it was determined that complete assessment of the potential effect on vehicle function would require physical vehicle testing under a wide variety of vehicle operating conditions for this concern, which would take an extensive period of time. The parameters of Ford’s agreement to the March 2016 “Commitments to Advancing Automatic Emergency Braking Technology” were reviewed.
On December 9, 2021, Ford’s Field Review Committee reviewed the concern and approved a field action.
A review of field data found no reports pertaining to this subject.
Ford is not aware of any reports of accident or injury related to this condition.
2 Affected Products
Vehicles
13 Associated Documents
Miscellaneous Document – Chronology
RMISC-21V982-6046.pdf 71.239KB
Recall Acknowledgement
RCAK-21V982-4840.pdf 645.557KB
Defect Notice 573 Report
RCLRPT-21V982-7600.PDF 214.85KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V982-8589.pdf 51.385KB
Recall 573 Report
RCLRPT-21V982-6656.PDF 214.872KB
Recall 573 Report
RCLRPT-21V982-6870.PDF 214.85KB
Recall 573 Report
RCLRPT-21V982-3292.PDF 214.872KB
Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 21S52 Certain 2021 Model Year Ranger and Bronco Vehicles Cruise Control Module Alignment
RCMN-21V982-3755.pdf 208.465KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V982-5062.pdf 51.802KB
Recall Quarterly Report #1, 2022-1
RCLQRT-21V982-5454.PDF 211.127KB
ISSUED Renotification Notice
RCRN-21V982-1631.pdf 510.043KB
Recall Quarterly Report #2, 2022-2
RCLQRT-21V982-3168.PDF 211.23KB
Recall Quarterly Report #3, 2022-3
RCLQRT-21V982-0197.PDF 211.313KB
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July, 2022 * * * IMPORTANT SAFETY RECALL REMINDER * * * According to our records, your 2021 Bronco has not had necessary safety recall repairs made. We urge you to have the free repair performed at your local dealership as soon as possible. Recall Number and Description: 21S52 – CCM Module Alignment for Adaptive Cruise Control What is the issue? On your vehicle, it may be possible that the Cruise Control Module (CCM) was misaligned during assembly. A misaligned CCM radar can cause the vehicle to have a closer-than-expected following distance when using the Adaptive Cruise Control feature, or the Automatic Emergency Braking system may react late resulting in sudden loss of speed during an automatic Pre-Collision Assist braking event. Additionally, the Forward Collision Warning system may react late or not at all. The Pre-Collision Assist systems effectiveness to detect a potential frontal collision may be compromised, increasing the risk of a crash. If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332. If you wish to contact us through the Internet, our address is: ford.com/support. Thank you for your attention to this very important matter. Julio de, 2022 * * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * * SegUR nuestros registros, no se realizaron en sur 2021 Bronco las reparaciones necesarias correspondientes a la campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible. Número y descripción de la campaña: 21S52 – Alineación de módulo CCM para control de velocidad de crucero adaptativo ¿Cuál es el problema? Es posible que el módulo de control de velocidad de crucero (CCM) de su vehículo se haya desalineado durante el ensamble. Un radar de CCM desalineado podría hacer que el vehículo tenga una distancia de seguimiento más cercana que lo esperado cuando se utiliza la función de control de velocidad de crucero adaptativo, o bien el sistema de frenado automático de emergencia podría reaccionar de forma tardía, lo cual se traduce en una pérdida repentina de velocidad durante un evento de frenado automático con asistencia de precolisión. Adicionalmente, el sistema de alerta de colisión delantera podría reaccionar de forma tardía o sencillamente no hacerlo. La efectividad del sistema de asistencia de precolisión para detectar una posible colisión frontal podría verse comprometido, lo cual aumenta el riesgo de sufrir un choque. Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332. Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: ford.com/support. Gracias por su atenciic en este asunto sumamente importante. © Copyright 2022 Ford Motor Company 1 of 2 000000000000081 / 161 / 81 SEE OTHER SIDE FOR OPENING INSTRUCTIONS SEE OTHER SIDE FOR OPENING INSTRUCTIONS REMOVE THESE SIDE EDGES FIRST THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION REMOVE THESE SIDE EDGES FIRST THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION P.O. BOX 1904 DEARBORN, MI 48121-1904 Presorted STD US Postage PAID R K C 0003462 A / 000000000000081 / 81 ùù
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January 2022 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 21S52 / NHTSA Recall 21V082 2021 Bronco Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? On your vehicle, it may be possible that the Cruise Control Module (CCM) was misaligned during assembly. What is the risk? A misaligned CCM radar can cause the vehicle to have a closer-thanexpected following distance when using the Adaptive Cruise Control feature, or the Automatic Emergency Braking system may react late resulting in sudden loss of speed during an automatic Pre-Collision Assist braking event. Additionally, the Forward Collision Warning system may react late or not at all. The Pre-Collision Assist system’s effectiveness to detect a potential frontal collision may be compromised, increasing the risk of a crash. What will Ford and your dealer do? Ford Motor Company has authorized your dealer to align the CCM free of charge (parts and labor). How long will it take? The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. What should you do? Please call your dealer without delay and request a service date for Recall 21S52. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition, there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. © Copyright 2022 Ford Motor Company 03783 21S52 PA/DTB121S521 1 of 4 A/1/000001/1 771511866788 A/1/000001/1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 COVID-19 (CORONAVIRUS) Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit ford.com/support. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: ford.com/support. For the hearing impaired, call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety Recall 21V082. Thank you for your attention to this important matter. Ford Customer Service Division © Copyright 2022 Ford Motor Company 03783 21S52 PA/DTB121S521 2 of 4 A/2/000001/1 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de campaña de seguridad 21S52 / Campaña 21V082 de la NHTSA 2021 Bronco Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? Es posible que el módulo de control de velocidad de crucero (CCM) de su vehículo se haya desalineado durante el ensamble. ¿Qué riesgo existe? Un radar de CCM desalineado podría hacer que el vehículo tenga una distancia de seguimiento más cercana que lo esperado cuando se utiliza la función de control de velocidad de crucero adaptativo, o bien el sistema de frenado automático de emergencia podría reaccionar de forma tardía, lo cual se traduce en una pérdida repentina de velocidad durante un evento de frenado automático con asistencia de precolisión. Adicionalmente, el sistema de alerta de colisión delantera podría reaccionar de forma tardía o sencillamente no hacerlo. La efectividad del sistema de asistencia de precolisión para detectar una posible colisión frontal podría verse comprometido, lo cual aumenta el riesgo de sufrir un choque. ¿Qué medidas adoptarán Ford y su distribuidor? Ford Motor Company ha autorizado a su distribuidor a alinear el CCM sin costo alguno (piezas y mano de obra). ¿Cuánto tiempo tomará? El tiempo necesario para reparar será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. ¿Qué debe hacer? Llame de inmediato al distribuidor y solicite una cita de servicio para realizar la campaña 21S52. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a ford.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. 3 of 4 A/3/000001/1 03783 21S52 PA/DTB121S521 Enero de 2022 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 © Copyright 2022 Ford, División de Servicio al Cliente 771511866788 A/3/000001/1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 ¿Qué debe hacer? (continuación) NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. COVID-19 (CORONAVIRUS) Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección antes y después de realizar servicio en cada uno de los vehículos de nuestros clientes. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio esencial. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Ford y su distribuidor local están trabajando arduamente para mantenerlo en las calles durante estos tiempos difíciles, visite ford.com/support. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: ford.com/support. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com. Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). Si aun así tiene problemas para reparar su vehículo en un periodo de tiempo razonable o sin costo, puede escribir al Administrador de National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590, llamar a la Línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar safercar.gov. Referencia: Campaña de seguridad 21V082 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente 4 of 4 A/4/000001/1 03783 21S52 PA/DTB121S521 © Copyright 2022 Ford, División de Servicio al Cliente
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February 2022 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 21S52 / NHTSA Recall 21V082 2021 Ranger Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? On your vehicle, it may be possible that the Cruise Control Module (CCM) was misaligned during assembly. What is the risk? A misaligned CCM radar can cause the vehicle to have a closer-thanexpected following distance when using the Adaptive Cruise Control feature, or the Automatic Emergency Braking system may react late resulting in sudden loss of speed during an automatic Pre-Collision Assist braking event. Additionally, the Forward Collision Warning system may react late or not at all. The Pre-Collision Assist system’s effectiveness to detect a potential frontal collision may be compromised, increasing the risk of a crash. What will Ford and your dealer do? Ford Motor Company has authorized your dealer to align the CCM free of charge (parts and labor). How long will it take? The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. What should you do? Please call your dealer without delay and request a service date for Recall 21S52. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition, there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. © Copyright 2022 Ford Motor Company 05679 21S52 PA/DTB121S521 1 of 4 A/1/000001/1 771517903080 A/1/000001/1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 COVID-19 (CORONAVIRUS) Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit ford.com/support. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: ford.com/support. For the hearing impaired, call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety Recall 21V082. Thank you for your attention to this important matter. Ford Customer Service Division © Copyright 2022 Ford Motor Company 05679 21S52 PA/DTB121S521 2 of 4 A/2/000001/1 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de campaña de seguridad 21S52 / Campaña 21V082 de la NHTSA 2021 Ranger Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? Es posible que el módulo de control de velocidad de crucero (CCM) de su vehículo se haya desalineado durante el ensamble. ¿Qué riesgo existe? Un radar de CCM desalineado podría hacer que el vehículo tenga una distancia de seguimiento más cercana que lo esperado cuando se utiliza la función de control de velocidad de crucero adaptativo, o bien el sistema de frenado automático de emergencia podría reaccionar de forma tardía, lo cual se traduce en una pérdida repentina de velocidad durante un evento de frenado automático con asistencia de precolisión. Adicionalmente, el sistema de alerta de colisión delantera podría reaccionar de forma tardía o sencillamente no hacerlo. La efectividad del sistema de asistencia de precolisión para detectar una posible colisión frontal podría verse comprometido, lo cual aumenta el riesgo de sufrir un choque. ¿Qué medidas adoptarán Ford y su distribuidor? Ford Motor Company ha autorizado a su distribuidor a alinear el CCM sin costo alguno (piezas y mano de obra). ¿Cuánto tiempo tomará? El tiempo necesario para reparar será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. ¿Qué debe hacer? Llame de inmediato al distribuidor y solicite una cita de servicio para realizar la campaña 21S52. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a ford.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. 3 of 4 A/3/000001/1 05679 21S52 PA/DTB121S521 Febrero de 2022 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 © Copyright 2022 Ford, División de Servicio al Cliente 771517903080 A/3/000001/1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 ¿Qué debe hacer? (continuación) NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. COVID-19 (CORONAVIRUS) Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección antes y después de realizar servicio en cada uno de los vehículos de nuestros clientes. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio esencial. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Ford y su distribuidor local están trabajando arduamente para mantenerlo en las calles durante estos tiempos difíciles, visite ford.com/support. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: ford.com/support. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com. Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). Si aun así tiene problemas para reparar su vehículo en un periodo de tiempo razonable o sin costo, puede escribir al Administrador de National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590, llamar a la Línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar safercar.gov. Referencia: Campaña de seguridad 21V082 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente 4 of 4 A/4/000001/1 05679 21S52 PA/DTB121S521 © Copyright 2022 Ford, División de Servicio al Cliente
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Copyright 2021 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division December 17, 2021 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 21S52 Certain 2021 Model Year Ranger and Bronco Vehicles Cruise Control Module Alignment AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Ranger 2021 Michigan Assembly June 5, 2021 through July 13, 2021 Bronco February 26, 2021 through July 13, 2021 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS SAFETY RECALL In some of the affected vehicles, the cruise control module (CCM) radar may have been misaligned during assembly. A misaligned CCM radar can cause the vehicle to have a closer-than-expected following distance when using the Adaptive Cruise Control feature, and the Automatic Emergency Braking system may react late resulting in sudden loss of speed during an automatic Pre-Collision Assist braking event. Additionally, the forward collision warning system may react late or not at all. The Pre-Collision Assist system’s effectiveness to detect a potential frontal collision may be compromised, increasing the risk of a crash. SERVICE ACTION Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to perform the vertical alignment procedure on the CCM. This service must be performed on all affected vehicles at no charge to the vehicle owner. Note: Parts are not available to service Ranger models at this time. This bulletin is expected to be supplemented by the end of 2nd quarter 2022 with updated information when parts become available. OWNER NOTIFICATION MAILING SCHEDULE Parts to repair this condition are currently not available to service affected Ranger models. Therefore, to ensure an ample supply of parts is available, owners of affected vehicles will be notified in two separate mailings. Mailing will begin by the week of January 17, 2022, for Bronco models. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. Owners of Ranger models will receive an Owner Notification Mailing by the week of February 21, 2022. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. Copyright 2021 Ford Motor Company ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Owner Notification Letters QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson Copyright 2021 Ford Motor Company ATTACHMENT I Page 1 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 21S52 Certain 2021 Model Year Ranger and Bronco Vehicles Cruise Control Module Alignment OASIS ACTIVATION OASIS will be activated on December 17, 2021 FSA VIN LISTS ACTIVATION FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on December 17, 2021. Owner names and addresses will be available by January 31, 2022. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall. SOLD VEHICLES Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles. Immediately contact any of your affected Bronco customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date. Correct other affected Bronco vehicles identified in OASIS which are brought to your dealership. Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. STOCK VEHICLES Correct all affected units in your new vehicle inventory before delivery. Use OASIS to identify any affected vehicles in your used vehicle inventory. DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are eligible for this recall. OWNER REFUNDS Refunds are not approved for this program. RENTAL VEHICLES Rental vehicles are not approved for this program. Copyright 2021 Ford Motor Company ATTACHMENT I Page 2 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 21S52 Certain 2021 Model Year Ranger and Bronco Vehicles Cruise Control Module Alignment ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows: For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage. For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. o Ford vehicles – 3 years or 36,000 miles For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair. CLAIMS PREPARATION AND SUBMISSION Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims, select claim type 31: Field Service Action. The FSA number 21S52 is the sub code. o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide. Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button. Copyright 2021 Ford Motor Company ATTACHMENT II Page 1 of 1 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 21S52 Certain 2021 Model Year Ranger and Bronco Vehicles Cruise Control Module Alignment LABOR ALLOWANCES Description Labor Operation Labor Time Includes setting tire pressure, remove components to get to module, align module, and align using FDRS + road test – Bronco Vehicles ONLY 21S52B 1.1 Hours Includes setting tire pressure, remove components to get to module, align module, and align using FDRS + road test – Ranger Vehicles ONLY 21S52C 0.8 Hours PARTS REQUIREMENTS / ORDERING INFORMATION Parts are not required to complete this repair on Bronco models. Parts required to repair Ranger models are currently not available. ATTACHMENT III PAGE 1 OF 1 SAFETY RECALL 21S52 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 12/2021 CERTAIN 2021 MODEL YEAR BRONCO AND RANGER VEHICLES EQUIPPED WITH ADAPTIVE CRUISE CONTROL — CRUISE CONTROL MODULE ALIGNMENT SERVICE PROCEDURE NOTE: Check Ranger parts availability before performing this recall. 1. Perform the Cruise Control Radar Alignment. Please follow the Workshop Manual (WSM) procedure in Section 419-03B. IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-982 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : DEC 16, 2021 NHTSA Recall No. : 21V-982 Manufacturer Recall No. : 21S52 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 839 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2021 Ford Ranger Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR Descriptive Information : Ford’s team reviewed plant records to determine the population of affected vehicles. The Ford process is capable of tracing affected vehicles based on which radar alignment lane the vehicle went through during production. This condition only affects Adaptive Cruise Control capable Ford Ranger and Bronco vehicles built within the time periods above and aligned on certain radar alignment lanes at the assembly plant. Vehicles built outside of the time periods above or on an unaffected alignment lane are not affected. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 588 Ranger vehicles are affected Production Dates : JUN 05, 2021 – JUL 13, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-982 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2021-2021 Ford Bronco Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR Descriptive Information : Ford’s team reviewed plant records to determine the population of affected vehicles. The Ford process is capable of tracing affected vehicles based on which radar alignment lane the vehicle went through during production. This condition only affects Adaptive Cruise Control capable Ford Ranger and Bronco vehicles built within the time periods above and aligned on certain radar alignment lanes at the assembly plant. Vehicles built outside of the time periods above or on an unaffected alignment lane are not affected. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 251 Bronco vehicles are affected. Production Dates : FEB 26, 2021 – JUL 13, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The radar module used for Cruise Control function and Advanced Automatic Emergency Braking (AEB) was incorrectly aligned during production. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : A misaligned cruise control module radar can cause the vehicle to have a closer-than-expected following distance when using the adaptive cruise control feature, or the automatic emergency braking system may react late resulting in sudden loss of speed during an automatic Pre-Collision Assist braking event. The Pre-Collision Assist system’s effectiveness to detect a potential frontal collision may be compromised, increasing the risk of a crash. Description of the Cause : An incorrect radar alignment software program was inadvertently used, resulting in an incorrect radar alignment target position. Identification of Any Warning that can Occur : None Involved Components : Part 573 Safety Recall Report 21V-982 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : NR Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : Chronology is provided as an attachment. Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have the Cruise Control Radar Module angle adjusted. There will be no charge for this service. Ford is excluding reimbursement for costs because the original warranty program would provide for a free repair for this concern. How Remedy Component Differs from Recalled Component : N/A Identify How/When Recall Condition was Corrected in Production : N/A Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on December 16, 2021. Mailing of owner notification letters is expected to begin December 16, 2021 and is expected to be completed by December 16, 2021. Planned Dealer Notification Date : DEC 16, 2021 – DEC 16, 2021 Planned Owner Notification Date : FEB 07, 2022 – FEB 11, 2022 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-982 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : DEC 16, 2021 NHTSA Recall No. : 21V-982 Manufacturer Recall No. : 21S52 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 839 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2021 Ford Ranger Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR Descriptive Information : Ford’s team reviewed plant records to determine the population of affected vehicles. The Ford process is capable of tracing affected vehicles based on which radar alignment lane the vehicle went through during production. This condition only affects Adaptive Cruise Control capable Ford Ranger and Bronco vehicles built within the time periods above and aligned on certain radar alignment lanes at the assembly plant. Vehicles built outside of the time periods above or on an unaffected alignment lane are not affected. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 588 Ranger vehicles are affected Production Dates : JUN 05, 2021 – JUL 13, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-982 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2021-2021 Ford Bronco Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR Descriptive Information : Ford’s team reviewed plant records to determine the population of affected vehicles. The Ford process is capable of tracing affected vehicles based on which radar alignment lane the vehicle went through during production. This condition only affects Adaptive Cruise Control capable Ford Ranger and Bronco vehicles built within the time periods above and aligned on certain radar alignment lanes at the assembly plant. Vehicles built outside of the time periods above or on an unaffected alignment lane are not affected. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 251 Bronco vehicles are affected. Production Dates : FEB 26, 2021 – JUL 13, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The radar module used for Cruise Control function and Advanced Automatic Emergency Braking (AEB) was incorrectly aligned during production. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : A misaligned cruise control module radar can cause the vehicle to have a closer-than-expected following distance when using the adaptive cruise control feature, or the automatic emergency braking system may react late resulting in sudden loss of speed during an automatic Pre-Collision Assist braking event. The Pre-Collision Assist system’s effectiveness to detect a potential frontal collision may be compromised, increasing the risk of a crash. Description of the Cause : An incorrect radar alignment software program was inadvertently used, resulting in an incorrect radar alignment target position. Identification of Any Warning that can Occur : None Involved Components : Part 573 Safety Recall Report 21V-982 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : NR Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : Chronology is provided as an attachment. Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have the Cruise Control Radar Module angle adjusted. There will be no charge for this service. Ford is excluding reimbursement for costs because the original warranty program would provide for a free repair for this concern. How Remedy Component Differs from Recalled Component : N/A Identify How/When Recall Condition was Corrected in Production : N/A Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on December 16, 2021. Mailing of owner notification letters is expected to begin December 16, 2021 and is expected to be completed by December 16, 2021. Planned Dealer Notification Date : DEC 16, 2021 – DEC 16, 2021 Planned Owner Notification Date : FEB 07, 2022 – FEB 11, 2022 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-982 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : JAN 04, 2022 NHTSA Recall No. : 21V-982 Manufacturer Recall No. : 21S52 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 839 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2021 Ford Ranger Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR Descriptive Information : Ford’s team reviewed plant records to determine the population of affected vehicles. The Ford process is capable of tracing affected vehicles based on which radar alignment lane the vehicle went through during production. This condition only affects Adaptive Cruise Control capable Ford Ranger and Bronco vehicles built within the time periods above and aligned on certain radar alignment lanes at the assembly plant. Vehicles built outside of the time periods above or on an unaffected alignment lane are not affected. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 588 Ranger vehicles are affected Production Dates : JUN 05, 2021 – JUL 13, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-982 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2021-2021 Ford Bronco Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR Descriptive Information : Ford’s team reviewed plant records to determine the population of affected vehicles. The Ford process is capable of tracing affected vehicles based on which radar alignment lane the vehicle went through during production. This condition only affects Adaptive Cruise Control capable Ford Ranger and Bronco vehicles built within the time periods above and aligned on certain radar alignment lanes at the assembly plant. Vehicles built outside of the time periods above or on an unaffected alignment lane are not affected. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 251 Bronco vehicles are affected. Production Dates : FEB 26, 2021 – JUL 13, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The radar module used for Cruise Control function and Advanced Automatic Emergency Braking (AEB) was incorrectly aligned during production. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : A misaligned cruise control module radar can cause the vehicle to have a closer-than-expected following distance when using the adaptive cruise control feature, or the automatic emergency braking system may react late resulting in sudden loss of speed during an automatic Pre-Collision Assist braking event. The Pre-Collision Assist system’s effectiveness to detect a potential frontal collision may be compromised, increasing the risk of a crash. Description of the Cause : An incorrect radar alignment software program was inadvertently used, resulting in an incorrect radar alignment target position. Identification of Any Warning that can Occur : None Involved Components : Part 573 Safety Recall Report 21V-982 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Cruise Control Module Component Description : Cruise Control Module Component Part Number : M2DT-9G768-AC Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : Chronology is provided as an attachment. Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have the Cruise Control Radar Module angle adjusted. There will be no charge for this service. Ford is excluding reimbursement for costs because the original warranty program would provide for a free repair for this concern. How Remedy Component Differs from Recalled Component : N/A Identify How/When Recall Condition was Corrected in Production : N/A Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on December 16, 2021. Mailing of owner notification letters is expected to begin December 16, 2021 and is expected to be completed by December 16, 2021. Planned Dealer Notification Date : DEC 16, 2021 – DEC 16, 2021 Planned Owner Notification Date : FEB 07, 2022 – FEB 11, 2022 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-982 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : JAN 04, 2022 NHTSA Recall No. : 21V-982 Manufacturer Recall No. : 21S52 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 839 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2021 Ford Ranger Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR Descriptive Information : Ford’s team reviewed plant records to determine the population of affected vehicles. The Ford process is capable of tracing affected vehicles based on which radar alignment lane the vehicle went through during production. This condition only affects Adaptive Cruise Control capable Ford Ranger and Bronco vehicles built within the time periods above and aligned on certain radar alignment lanes at the assembly plant. Vehicles built outside of the time periods above or on an unaffected alignment lane are not affected. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 588 Ranger vehicles are affected Production Dates : JUN 05, 2021 – JUL 13, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-982 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2021-2021 Ford Bronco Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR Descriptive Information : Ford’s team reviewed plant records to determine the population of affected vehicles. The Ford process is capable of tracing affected vehicles based on which radar alignment lane the vehicle went through during production. This condition only affects Adaptive Cruise Control capable Ford Ranger and Bronco vehicles built within the time periods above and aligned on certain radar alignment lanes at the assembly plant. Vehicles built outside of the time periods above or on an unaffected alignment lane are not affected. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 251 Bronco vehicles are affected. Production Dates : FEB 26, 2021 – JUL 13, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The radar module used for Cruise Control function and Advanced Automatic Emergency Braking (AEB) was incorrectly aligned during production. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : A misaligned cruise control module radar can cause the vehicle to have a closer-than-expected following distance when using the adaptive cruise control feature, or the automatic emergency braking system may react late resulting in sudden loss of speed during an automatic Pre-Collision Assist braking event. The Pre-Collision Assist system’s effectiveness to detect a potential frontal collision may be compromised, increasing the risk of a crash. Description of the Cause : An incorrect radar alignment software program was inadvertently used, resulting in an incorrect radar alignment target position. Identification of Any Warning that can Occur : None Involved Components : Part 573 Safety Recall Report 21V-982 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Cruise Control Module Component Description : Cruise Control Module Component Part Number : M2DT-9G768-AC Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : Chronology is provided as an attachment. Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have the Cruise Control Radar Module angle adjusted. There will be no charge for this service. Ford is excluding reimbursement for costs because the original warranty program would provide for a free repair for this concern. How Remedy Component Differs from Recalled Component : N/A Identify How/When Recall Condition was Corrected in Production : N/A Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on December 16, 2021. Mailing of owner notification letters is expected to begin December 16, 2021 and is expected to be completed by December 16, 2021. Planned Dealer Notification Date : DEC 16, 2021 – DEC 16, 2021 Planned Owner Notification Date : FEB 07, 2022 – FEB 11, 2022 * NR – Not Reported
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