Recall 21S47 Incorrect Components in Rear Suspension Module – 2021 Ford Explorer & Lincoln Aviator

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May, 2022 * * * IMPORTANT SAFETY RECALL REMINDER * * * According to our records, your 2021 Explorer has not had necessary safety recall repairs made. We urge you to have the free repair performed at your local dealership as soon as possible. Recall Number and Description: 21S47 – Incorrect Rear Subframe What is the issue? On your vehicle, the incorrect rear suspension module components may have been installed due to a labeling error. A rear suspension module with incorrect components may affect vehicle handling, ride height, and braking characteristics, increasing the risk of a crash. If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332. If you wish to contact us through the Internet, our address is: ford.com/support. Thank you for your attention to this very important matter. Mayo de, 2022 * * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * * SegUR nuestros registros, no se realizaron en sur 2021 Explorer las reparaciones necesarias correspondientes a la campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible. Número y descripción de la campaña: 21S47 – Sub-bastidor trasero incorrecto ¿Cuál es el problema? Es posible que en su vehículo se haya instalado componentes incorrectos del módulo de la suspensión trasera, debido a un error de etiquetado. Un módulo de la suspensión trasera con componentes incorrectos podría afectar el manejo del vehículo, la altura de viaje y las características de frenado, lo cual aumenta el riesgo de choque. Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332. Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: ford.com/support. Gracias por su atenciic en este asunto sumamente importante. © Copyright 2022 Ford Motor Company 1 of 2 000000000000178 / 355 / 178 SEE OTHER SIDE FOR OPENING INSTRUCTIONS SEE OTHER SIDE FOR OPENING INSTRUCTIONS REMOVE THESE SIDE EDGES FIRST Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š REMOVE THESE SIDE EDGES FIRST Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š P.O. BOX 1904 DEARBORN, MI 48121-1904 Presorted STD US Postage PAID

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December 2021 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 21S47 / NHTSA Recall 21V870 2021 Explorer Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? On your vehicle, the incorrect rear suspension module components may have been installed due to a labeling error. What is the risk? A rear suspension module with incorrect components may affect vehicle handling, ride height, and braking characteristics, increasing the risk of a crash. What will Ford and your dealer do? Ford Motor Company has authorized your dealer to inspect the rear suspension module. If incorrect, dealer will contact Special Service Support Center (SSSC) to determine correct replacement parts required and will replace incorrect parts, free of charge. How long will it take? The time needed for this repair is less than two days. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. Additional time may be required to allow the engine to cool prior to performing this repair. In addition, your vehicle will require an inspection to determine if parts need to be ordered. What should you do? Please call your dealer without delay and request a service date for Recall 21S47. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. If you do not already have a servicing dealer, you can access owner.ford.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 What should you do? (continued) NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. COVID-19 (CORONAVIRUS) Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit owner.ford.com. Do you need a rental vehicle? If your dealer inspects your vehicle and determines the incorrect rear suspension module was installed on your vehicle, several parts may need to be replaced and your vehicle will be needed overnight, your dealer is authorized to provide a rental vehicle for your personal transportation at no charge (except for fuel and insurance) while your vehicle is at the dealership for repairs. Please see your dealer for guidelines and limitations. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: owner.ford.com. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety Recall 21V870. Thank you for your attention to this important matter. Ford Customer Service Division * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de campaña de seguridad 21S47 / Campaña 21V870 de la NHTSA 2021 Explorer Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? Es posible que en su vehículo se haya instalado componentes incorrectos del módulo de la suspensión trasera, debido a un error de etiquetado. ¿Qué riesgo existe? Un módulo de la suspensión trasera con componentes incorrectos podría afectar el manejo del vehículo, la altura de viaje y las características de frenado, lo cual aumenta el riesgo de choque. ¿Qué medidas adoptarán Ford y su distribuidor? Ford Motor Company ha autorizado a su distribuidor a inspeccionar el módulo de la suspensión trasera. Si hubiesen componentes incorrectos, el distribuidor se pondrá en contacto con el centro de soporte de servicios especiales (SSSC) to a fin de determinar las piezas de reemplazo correctas requeridas y reemplazará las piezas incorrectas, sin costo alguno. ¿Cuánto tiempo tomará? El tiempo necesario para reparar será de menos de dos días. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. Es posible que se necesite más tiempo para permitir que el motor se enfríe antes de realizar esta reparación. Además, se realizará una inspección del vehículo para determinar si se deben solicitar piezas. ¿Qué debe hacer? Llame a su distribuidor lo antes posible y solicite una cita de servicio para llevar a cabo la campaña 21S47. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a owner.ford.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos necesarios para llevar a cabo el trabajo. Ford Motor Company puede negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que realice esta campaña lo antes posible. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. 3 of 4 A/3/000001/1 13423 21S47 F/DTB121S471 Diciembre de 2021 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 ¿Qué debe hacer? (continuación) NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. COVID-19 (CORONAVIRUS) Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección antes y después de realizar servicio en cada uno de los vehículos de nuestros clientes. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio esencial. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Ford y su distribuidor local están trabajando arduamente para mantenerlo en las calles durante estos tiempos difíciles, visite owner.ford.com. ¿Necesita un vehículo de alquiler? Si su distribuidor inspecciona el vehículo y determina que se ha instalado un módulo de la suspensión trasera incorrecto, se deberán reemplazar varias piezas y el vehículo deberá permanecer en las instalaciones durante la noche, el distribuidor está autorizado a ofrecerle un vehículo de alquiler para su transporte personal sin costo (excepto el combustible y el seguro) mientras su vehículo se encuentre en reparación. Comuníquese con su distribuidor para conocer las pautas y limitaciones. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: owner.ford.com. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com. Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). Si aun así tiene problemas para reparar su vehículo en un periodo de tiempo razonable o sin costo, puede escribir al Administrador de National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590, llamar a la Línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar safercar.gov. Referencia: Campaña de seguridad 21V870 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-870 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : NOV 10, 2021 NHTSA Recall No. : 21V-870 Manufacturer Recall No. : 21S47 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 20 Estimated percentage with defect : 10 % Vehicle Information : Vehicle 1 : 2021-2021 Ford Explorer Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS Descriptive Information : Ford’s team reviewed supplier process and maintenance records to determine the population of affected parts. The Ford process is capable of tracing rear suspension module production to the vehicle in which the rear suspension module is installed. Affected vehicles may be equipped with an incorrect rear suspension module. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Ford/Explorer/2021 – 17 Vehicles Production Dates : AUG 03, 2021 – AUG 11, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-870 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2021-2021 Lincoln Aviator Vehicle Type : Body Style : Power Train : NR Descriptive Information : Ford’s team reviewed supplier process and maintenance records to determine the population of affected parts. The Ford process is capable of tracing rear suspension module production to the vehicle in which the rear suspension module is installed. Affected vehicles may be equipped with an incorrect rear suspension module. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Lincoln/Aviator/2021 – 3 Vehicles Production Dates : AUG 03, 2021 – AUG 05, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : These vehicles may have been produced with incorrect rear suspension modules. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Incorrect rear suspension modules may affect vehicle handling, ride height, and braking characteristics, increasing the risk of a crash. Description of the Cause : The rear suspension module supplier mislabeled modules. Identification of Any Warning that can Occur : None Involved Components : Component Name 1 : Rear Suspension Module Component Description : Rear Suspension Module Component Part Number : N/A, specific to VIN Part 573 Safety Recall Report 21V-870 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Supplier Identification : Component Manufacturer Name : Dakkota Integrated Systems Address : 12525 S. Carondolet Ave Chicago Illinois 60633-1157 Country : United States Chronology : On August 17, 2021, an issue pertaining to vehicles with incorrect rear suspension modules was brought to Ford’s Critical Concern Review Group for review. On August 9, 2021, Ford’s Chicago Assembly Plant (CAP) identified two rear suspension modules that were incorrectly assembled into vehicles. Further investigation by the plant determined that the rear suspension module labels had been incorrectly swapped between these two modules resulting in the modules being installed into the wrong vehicles. CAP issued an in-transit stop shipment (ITSS) on August 13, 2021, to contain 67 suspect vehicles. As part of the ITSS actions, Supplier Technical Assistance’s (STA) and Dakkota’s (supplier) investigation determined that a process change at Dakkota created an opportunity for the operators to apply the incorrect label to a module. September 2021 – STA further investigated the scope of the rear suspension module suspect population. After reviewing timing of supplier process change along with records of label reprints, Ford and Dakkota determined that of the 67 suspect rear suspension modules identified in the ITSS, 29 had been already shipped to dealers. Further review of module to vehicle traceability data, along with containment actions implemented by CAP, reduced the population of 29 suspect vehicles to 20. October 2021 – Engineering reviewed the potential mis-build combinations and determined that the vehicle response during dynamic maneuvers is unknown as those combinations have not been tested. On November 03, 2021, Ford’s Field Review Committee reviewed the concern and approved a field action. Ford is not aware of any reports of accident or injury related to this condition. Part 573 Safety Recall Report 21V-870 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to inspect the rear suspension module. If incorrect, dealer will contact Special Service Support Center (SSSC) to determine correct replacement parts required. Dealers will replace incorrect parts per the standard Workshop Manual repair procedure. There will be no charge for this service. Ford is excluding reimbursement for costs because the original warranty program would provide for a free repair for this concern. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : The rear suspension module will contain the correct components associated with the VIN. Identify How/When Recall Condition was Corrected in Production : The rear suspension module will contain the correct components associated with the VIN. Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on November 15, 2021. Mailing of owner notification letters is expected to begin November 29, 2021 and is expected to be completed by December 03, 2021. Planned Dealer Notification Date : NOV 15, 2021 – NOV 19, 2021 Planned Owner Notification Date : NOV 29, 2021 – DEC 03, 2021 * NR – Not Reported

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© Copyright 2021 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division November 15, 2021 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 21S47 Certain 2021 Model Year Lincoln Aviator and Ford Explorer Vehicles Rear Suspension Module Label Inspection AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Lincoln Aviator 2021 Chicago August 3, 2021 through August 5, 2021 Ford Explorer 2021 Chicago August 3, 2021 through August 11, 2021 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS SAFETY RECALL In some of the affected vehicles, the incorrect rear suspension module components may have been installed due to a labeling error. A rear suspension module with incorrect components may affect vehicle handling, ride height, and braking characteristics, increasing the risk of a crash. SERVICE ACTION Dealers are to inspect the rear subframe label, if incorrect, dealer will contact Special Service Support Center (SSSC) to determine replacement parts required. This service must be performed on all affected vehicles at no charge to the vehicle owner. OWNER NOTIFICATION MAILING SCHEDULE Owner letters are expected to be mailed the week of November 29, 2021. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Owner Notification Letters © Copyright 2021 Ford Motor Company QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson © Copyright 2021 Ford Motor Company ATTACHMENT I Page 1 of 4 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 21S47 Certain 2021 Model Year Lincoln Aviator and Ford Explorer Vehicles Rear Subframe Label Inspection OASIS ACTIVATION OASIS will be activated on November 15, 2021. FSA VIN LISTS ACTIVATION FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on November 15, 2021. Owner names and addresses will be available by December 17, 2021. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall. SOLD VEHICLES • Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles. • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date. • Correct other affected vehicles identified in OASIS which are brought to your dealership. • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. STOCK VEHICLES • Correct all affected units in your new vehicle inventory before delivery. • Use OASIS to identify any affected vehicles in your used vehicle inventory. DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are eligible for this recall. © Copyright 2021 Ford Motor Company ATTACHMENT I Page 2 of 4 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 21S47 Certain 2021 Model Year Lincoln Aviator and Ford Explorer Vehicles Rear Subframe Label Inspection OWNER REFUNDS Refunds are not approved for this program. RENTAL VEHICLES • PASS INSPECTION: Vehicles that pass the label inspection are NOT affected and are not approved for rental vehicles. Refer to the 21S47 technical instructions for additional information. • FAIL INSPECTION: Vehicles that fail the label inspection: Dealers are pre-approved for up to 2 days for a comparable rental vehicle. Rentals will only be reimbursed for the day(s) the vehicle is at the dealership for part replacement. Prior approval for more than 2 rental day(s) is required from the SSSC. Contact the SSSC via the SSSC Web Contact Site for consideration and approval if appropriate. LINCOLN PICKUP AND DELIVERY Owners of 2017 MY and newer Lincoln vehicles have the option of requesting pickup and delivery service with a Lincoln loaner (up to 2 days), from their dealership. For details, reference EFC08708, 2021 Lincoln Pickup & Delivery Updates. Claim any additional rental days approved by the SSSC as instructed. Claim the difference of pre-approved days, or any additional rental days approved by the SSSC as instructed. ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows: • For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage. • For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. o Ford vehicles – 3 years or 36,000 miles o Lincoln vehicles – 4 years or 50,000 miles • For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair. © Copyright 2021 Ford Motor Company ATTACHMENT I Page 3 of 4 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 21S47 Certain 2021 Model Year Lincoln Aviator and Ford Explorer Vehicles Rear Subframe Label Inspection CLAIMS PREPARATION AND SUBMISSION • Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims, select claim type 31: Field Service Action. The FSA number 21S47 is the sub code. o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide. • Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button. • Rentals: For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar amounts. Enter the total amount of the rental expense under Miscellaneous Expense code RENTAL. • Lincoln Pickup & Delivery: Claims for Lincoln Pickup & Delivery with a Lincoln loaner (up to 2 days) should be submitted on a separate line from the FSA. Refer to EFC08708, 2021 Lincoln Pickup & Delivery Updates for details. © Copyright 2021 Ford Motor Company ATTACHMENT II Page 1 of 1 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 21S47 Certain 2021 Model Year Lincoln Aviator and Ford Explorer Vehicles Rear Subframe Label Inspection LABOR ALLOWANCES Description Labor Operation Labor Time PASS – Locate rear subframe label and take photo, find VIN in table and compare numbers – if match – no parts replaced 21S47A 0.3 Hours FAIL – Locate rear subframe label and take photo, find VIN in table, and compare numbers – do not match – open VIN – specific SSSC contact and attach photo of mis-matched label. Inspect and replace components as required. MT21S47B Up to 15 hours PARTS REQUIREMENTS / ORDERING INFORMATION SSSC Web Contact Site: If the rear subframe label fails the inspection and does not match the frame trace number in the second column of the table (Figure #1 in the Technical Instructions): 1. Submit a VIN-specific contact via the SSSC Web Contact Site. 2. Attach the photo of the rear subframe label 3. SSSC will provide a list of part numbers specific to each VIN that must be replaced. This process may take ~ 30 minutes to obtain. DEALER PRICE For latest prices, refer to DOES II. PARTS RETENTION, RETURN, & SCRAPPING Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. EXCESS STOCK RETURN Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000. REPLACED FSA PARTS INSPECTION AND SIGN OFF Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of March 1st 2021 or later must be inspected and signed off on the repair order by a member of your dealers fixed operations management team or an employee the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately. © Copyright 2021 Ford Motor Company • All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies. • Inspect the replaced parts to verify the FSA repair was completed. • If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced. • After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). • This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1st 2021 or later. Any eligible FSA claims requiring parts replacement, found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process. Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA parts inspection process (electronic or handwritten) is independent from other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require approval on a single Repair Order, each applicable occurrence will require individual post repair approval by the designated employee.

ATTACHMENT III PAGE 1 OF 2 SAFETY RECALL 21S47 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2021 CERTAIN 2021 MODEL YEAR EXPLORER AND AVIATOR VEHICLES — INCORRECT REAR SUBFRAME SERVICE PROCEDURE 1. Hoist up vehicle. Please follow the Workshop Manual (WSM) procedure in Section 100-02. 2. Locate the label on the left hand side of the rear sub-frame. See Figure 1. FIGURE 1 PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21464A ATTACHMENT III PAGE 2 OF 2 SAFETY RECALL 21S47 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2021 3. Take a photo of the label. 4. Using the reference below, (Figure 2), does the number on the read sub-frame label from the vehicle match the frame trace number for that VIN? Yes – Recall is complete. No – Does not pass inspection. Proceed to Step 5. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21464B VIN FRAME TRACE 1FMSK8DH8MGB66146 MB5C-5K067-AE-111322046 1FMSK7DH3MGB67134 MB5C-5K067-AE-211373133 1FMSK7FH4MGB90516 MB5C-5K067-AE-211382155 1FM5K8GCXMGB63214 MB5C-5K067-DE-112212036 1FMSK7DH2MGB76634 MB5C-5K067-AE-211462028 1FMSK8DH8MGB30926 MB5C-5K067-AE-111463199 1FMSK7DH8MGB70014 MB5C-5K067-AE-111472094 1FM5K8AB3MGB83725 MB5C-5K067-CE-110983136 1FMSK8DH4MGB93747 MB5C-5K067-AE-111383135 1FMSK8DH6MGB77050 MB5C-5K067-AE-111383045 1FMSK7DH4MGB93547 MB5C-5K067-AE-111763056 1FMSK8DH7MGB94455 MB5C-5K067-AE-111762044 5LM5J7XCXMGL17821 MC5C-5K067-BE-210983047 5LM5J7WC4MGL17721 MB5C-5K067-BE-111731045 1FM5K8AB1MGB83612 MB5C-5K067-CE-210981085 1FMSK8DH2MGB95660 MB5C-5K067-AE-211382042 1FMSK7FH5MGB90735 MB5C-5K067-AE-111382047 1FM5K8GC8MGB79220 MB5C-5K067-DE-211402046 1FMSK7DH3MGB32903 MB5C-5K067-AE-211382118 5LM5J7XC5MGL18987 MC5C-5K067-BE-211802400 FIGURE 2 5. Submit a VIN-specifc contact via the SSSC Web Contact Site. a. Attach the photo of the rear sub-frame label. b. SSSC will provide a list of part numbers, specifc to each VIN, that must be replaced. This process may take approximately 30 minutes to obtain. c. Follow WSM procedures for replacement of required parts.

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