August 23, 2021 NHTSA CAMPAIGN NUMBER: 21V653000
Front Seatbelt Webbing Routed Incorrectly
A misrouted seatbelt may not adequately restrain an occupant in a crash, increasing the risk of injury.
NHTSA Campaign Number: 21V653
Manufacturer Ford
Motor Company
Components SEAT BELTS
Potential Number of Units Affected 16,430
Summary
Ford Motor Company (Ford) is recalling certain 2021 F-150 Super Cab vehicles. The front seatbelt webbing may be incorrectly routed.
Remedy
Owners are advised to perform a preliminary self-inspection of the front seatbelts. If the passenger-side seatbelt fails inspection, owners should not use the passenger seat until the repair is performed. If the driver-side seatbelt fails inspection, owners should not drive their vehicle until the repair is performed. Dealers will inspect the front seatbelts and, if the webbing is misrouted, will replace the seatbelt retractor and pretensioner, free of charge. Owner notification letters were mailed on October 14, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 21C20.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| F-150 | 2021 | Dearborn | January 2, 2021 through May 27, 2021 |
| Kansas City | January 4, 2021 through April 22, 2021 |
REASON FOR THIS COMPLIANCE RECALL
In some of the affected vehicles, the driver and/or passenger front outboard seatbelts may have webbing only routed through the anchor rubber trim sleeve, and not properly routed through the metal anchor eyelet. An improperly assembled seatbelt does not comply with the requirements specified by Federal and Canadian Motor Vehicle Safety Standard (F/CMVSS) No. 208 (Occupant Crash Protection / Occupant Protection in Frontal Impacts), 209 (Seat Belt Assemblies) and 210 (Seat Belt Assembly Anchorages) and may not adequately restrain an occupant in a crash, increasing the risk of injury.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to inspect the driver and passenger front outboard seatbelts to verify the webbing is routed correctly through the anchor’s metal eyelet and anchored to the pretensioner assembly. Should a seatbelt assembly not pass inspection, the dealer will replace the affected seatbelt retractor and pretensioner assembly. This service must be performed on all affected vehicles at no charge to the vehicle owner.
NOTE: The owner letter will include instructions on how to perform a preliminary self-assessment of the vehicle’s seatbelts. Performing this procedure does not replace the need for an inspection by a Ford technician. If the customer does not detect a suspect seatbelt, they will still be instructed to schedule a service appointment at their earliest convenience. If the customer is uncomfortable with the self-assessment procedure, uncertain of the results, or detects a failure on the driver’s side seatbelt, they will be instructed to not drive their vehicle and to make arrangements with their dealer to have the vehicle towed to the dealership for an inspection.
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner letters are expected to be mailed the week of September 20, 2021. Dealers should inspect and as needed repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
SOLD VEHICLES
- Ford will be providing information in the vehicle owner letter to perform a preliminary selfassessment. Owners can continue to safely drive their vehicle if they choose to do the selfassessment and the front driver’s side passes the self-assessment. Owners can also have the passenger seat occupied if the passenger side passes self-assessment.
- Owners that do not feel comfortable performing the self-assessment or have a driver side seatbelt that does not pass the self-assessment will be directed to contact their dealer to have it towed for inspections and possible repair.
- Once the Owner Notification Letter is available, contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize inspections and repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles should not be required. However, if you have a unique owner circumstance which may require a rental vehicle, please contact the SSSC via the SSSC Web Contact Site.
PARTS REQUIREMENTS
| Part Number | Description | Order Quantity | Claim Quantity |
| ML3Z-18611B09-AA | Front Seatbelt Retractor and Pretensioner Assembly – Driver Side |
As Required | |
| ML3Z-18611B08-AA | Front Seatbelt Retractor and Pretensioner Assembly – Passenger Side | ||
| Part Number | Description | Order Quantity | Claim Quantity |
| 6L3Z-19E523-B | Front Seatbelt Assembly Weather Seal – Outer | As Required | |
| FL3Z-18601B32-B | Front Seatbelt Assembly Weather Seal – Inner | ||
CERTAIN 2021 MODEL YEAR F-150 SUPER-CAB VEHICLES – FRONT SEATBELT RETRACTOR WEBBING INCORRECTLY ROUTED
SERVICE PROCEDURE
NOTE: The driver and passenger front seatbelt retractor and pretensioner replacement procedures are the same. It is not necessary to depower and repower more than once during this procedure.
NOTE: Clear photo(s) evidence demonstrating defective front seatbelt(s) must be submitted via the Special Service Support Center (SSSC) Web Contact Site.
NOTE: Procedure to be performed on the driver and passenger front seatbelt.
NOTE: Please scan QR code below with a smartphone or a tablet or follow the website link for additional inspection and assessment videos.
1. Open the front and second-row driver side doors.
2. Locate the driver seatbelt’s soft rubber trim sleeve near the bottom of the second-row door. See Figure 1.
NOTE: Driver side shown, passenger side similar.
3. Visually inspect that the driver side front seatbelt webbing is routed through the soft rubber trim sleeve AND through the metal anchor eyelet. See Figures 2 and 3.
-Is the seatbelt webbing routed through the soft rubber trim sleeve AND through the metal anchor eyelet?
Yes – First inspection (visual only) passes. Proceed to Step 4.
NOTE: During installation, make sure the seatbelt webbing is not twisted and the seatbelt and buckle are accessible to the occupant.
No – First inspection (visual only) does not pass. Install a new Front Seatbelt Retractor and Pretensioner assembly. Please follow Workshop Manual (WSM) procedures in Section 501-20A then proceed to Step 6.
4. Grab the seatbelt webbing just above where the seatbelt webbing loops through the soft rubber trim sleeve and attempt to bend the rubber trim sleeve towards itself as shown in Figure 4 (Bad Part). The seatbelt rubber trim sleeve should NOT bend or fold over.
-Does the rubber trim sleeve bend or fold over where the seatbelt webbing loops through?
NOTE: During installation, make sure the seatbelt webbing is not twisted and the seatbelt and buckle are accessible to the occupant.
Yes – Second Inspection (bend test) does not pass. Install a new Front Seatbelt Retractor and Pretensioner assembly. Please follow WSM procedures in Section 501-20A then proceed to Step 6.
No – Second inspection (bend test) passes. Proceed to Step 5.
5. Make sure you are standing in a comfortable, well-balanced position and firmly grab the seatbelt strap just above the soft rubber trim sleeve with two hands. Strongly pull the seatbelt towards you while looking a the area where the seatbelt webbing loops through the sleeve. See Figure 5.
-Did the rubber trim sleeve opening stretch where the seatbelt webbing loops through the sleeve?
NOTE: During installation, make sure the seatbelt webbing is not twisted and the seatbelt and buckle are accessible to the occupant.
Yes – Third Inspection (pull test) does not pass. Install a new Front Seatbelt Retractor and Pretensioner assembly. Please follow WSM procedures in Section 501-20A then proceed to Step 6.
No – Third inspection (pull test) passes. Seatbelt replacement is not required. Proceed to Step 6.
6. Has this procedure been performed on both the driver and passenger side of the vehicle?
Yes – This completes the recall.
No – Repeat Steps 1-5 on the passenger side of the vehicle.
Submission Date: 08/23/2021
Chronology of Defect / Noncompliance Determination for Ford Motor Company Recall #21C20
Provide the chronology of events leading up to the defect decision or test data for the noncompliance decision.
On May 27, 2021, Ford’s Critical Concern Review Group (CCRG) was informed of a warranty report that was received pertaining to a front passenger outboard seatbelt from an F-150 Super Cab vehicle with webbing only routed through the rubber trim sleeve, and not properly routed through both the sleeve and anchor eyelet. On May 25, 2021, audits were implemented at the supplier to ensure properly assembled seat belts were delivered to Ford for vehicle installation. On May 26, 2021, an audit and stop ship was implemented at Ford’s affected vehicle assembly plants.
June – July 2021
A search for other similar reports was conducted. The supplier was not aware of any similar reports, and no similar confirmed reports from the field were found. One ambiguous warranty report was identified, however, the technician had discarded the (front left-hand) part and it was not available for inspection, nor was the technician able to provide any clarifying information when contacted.
Ensuing audits at Dearborn and Kansas City Assembly Plant (DTP / KCAP) did not identify any other improperly assembled seatbelts in 2,493 vehicles (4,986 seatbelts). The suppler inspected approximately 2,920 loose parts in inventory with no similar mis-assembled parts found. A review of the supplier’s component assembly processes and practices was conducted. No special cause for the mis-assembled part was identified. Ford continued to monitor field data for reports of improperly assembled seatbelts.
On July 28, 2021, a potentially related warranty report was identified as part of Ford’s ongoing monitoring process. Ford contacted the dealer for further information, and on August 5, 2021, the dealer forwarded photos of the suspect assembly showing that the seatbelt was routed through the anchor’s rubber sleeve cover but not through the anchor attachment, similar to the prior report. The suspect part was produced six days after the seatbelt assembly production date from the prior report.
As of August 9, 2021, 15,596 seatbelt assemblies have been inspected at DTP, KCAP and the supplier with no suspect parts identified.
Although a thorough review of the supplier’s processes has not found a special cause attributable to the suspect assemblies installed in vehicles January 9, 2021, and January 11, 2021, on August 16, 2021, Ford’s Field Review Committee reviewed the concern and approved a field action for vehicles produced between January 1, 2021 and May 27, 2021.
Ford will continue to monitor field data for potentially related reports on seatbelt assemblies built into vehicles prior to January 1, 2021.
Ford is not aware of any reports of accident or injury related to this condition.
SEOCONTENT-START**************************************************************************************************************March, 2022 * * * IMPORTANT SAFETY RECALL REMINDER * * * According to our records, your 2021 F-150 Ford Truck has not had necessary safety recall repairs made. We urge you to have the free repair performed at your local dealership as soon as possible. Recall Number and Description: 21C20 – Retractor Seatbelt Webbing Incorrectly Routed What is the issue? On your vehicle, it may be possible that the driver and/or passenger front outboard seatbelts may have the strap routed only through the anchor soft rubber trim sleeve, and not properly routed through the metal anchor eyelet. An improperly assembled seatbelt does not comply with the requirements specified by Federal and Canadian Motor Vehicle Safety Standard (F/CMVSS) No. 208 (Occupant Crash Protection / Occupant Protection in Frontal Impacts), 209 (Seat Belt Assemblies) and 210 (Seat Belt Assembly Anchorages) and may not adequately restrain an occupant in a crash, increasing the risk of injury. If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332. If you wish to contact us through the Internet, our address is: ford.com/support. Thank you for your attention to this very important matter. Marzo de, 2022 * * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * * SegUR nuestros registros, no se realizaron en sur 2021 F-150 Ford Truck las reparaciones necesarias correspondientes a la campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible. Número y descripción de la campaña: 21C20 – Correa del cinturón de seguridad del retractor incorrectamente enrutada ¿Cuál es el problema? Es posible que la correa de los cinturones de seguridad externos del conductor y pasajero delantero de su vehículo esté instalada solo a través de la manga de la vestidura de hule suave del anclaje y no esté correctamente ubicada a través del ojal del anclaje de metal. Un cinturón de seguridad ensamblado incorrectamente no cumple con los requisitos especificados por las normas federales de seguridad para vehículos de motor (F/CMVSS) n.° 208 (Protección del ocupante en caso de impacto/protección de ocupante en impactos frontales), n.° 209 (ensambles del cinturón de seguridad) y n.° 210 (Anclajes del ensamble del cinturón de seguridad) y podría no sostener adecuadamente a un ocupante en caso de choque, lo cual aumenta el riesgo de sufrir lesiones. Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332. Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: ford.com/support. Gracias por su atenciic en este asunto sumamente importante. © Copyright 2022 Ford Motor Company 1 of 2 000000000000001 / 1 / 1 SEE OTHER SIDE FOR OPENING INSTRUCTIONS SEE OTHER SIDE FOR OPENING INSTRUCTIONS REMOVE THESE SIDE EDGES FIRST Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š REMOVE THESE SIDE EDGES FIRST Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š P.O. BOX 1904 DEARBORN, MI 48121-1904 Presorted STD US Postage PAID R K C 0009610 A / 000000000000001 / 1 ù ù**************************************************************************************************************Ford Motor Company Ford Customer Sel’Vlce Division P. 0. Box 1904 Dearborn, Michigan 48121 1904 JOHN A. SAMPLE October 2021 123 SAMPLE ST SAMPLE CITY, Ml 12345-6789 ***IMPORTANT SAFETY RECALL*** Compliance Recall Notice 21 C20 / NHTSA Recall 21V653 2021 F-1 50 Ford Truck Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that your vehicle, with the VIN shown above, fails to conform to Federal Motor Vehicle Safety Standard (F/CMVSS) No. 208 (Occupant Crash Protection / Occupant Protection in Frontal Impacts), 209 (Seat Belt Assemblies) and 210 (Seat Belt Assembly Anchorages). We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? What is the risk? What will Ford and your dealer do? How long will it take? On your vehicle, it may be possible that the driver and/or passenger front outboard seatbelts may have the strap routed only through the anchor soft rubber trim sleeve, and not properly routed through the metal anchor eyelet. An improperly assembled seatbelt does not comply with the requirements specified by Federal and Canadian Motor Vehicle Safety Standard (F/CMVSS) No. 208 (Occupant Crash Protection / Occupant Protection in Frontal Impacts), 209 (Seat Belt Assemblies) and 210 (Seat Belt Assembly Anchorages) and may not adequately restrain an occupant in a crash, increasing the risk of injury. Ford Motor Company has authorized your dealer to inspect, and if necessary, replace the front driver and/or passenger seatbelt assembly free of charge (parts and labor). The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. In addition, your vehicle will require an inspection to determine if parts need to be ordered. What should you do? To minimize your inconvenience, Ford is providing you with vehicle evaluation instructions which may allow you to continue to drive your vehicle while waiting for your service appointment. Please refer to the included instruction procedure for your vehicle evaluation information. If you do not feel comfortable performing the evaluation yourself, you are uncertain of the results for the driver front seatbelt, or your front driver seatbelt does not pass your evaluation, stop driving your vehicle and call your dealer without delay to request a service date for Recall 21C20 and arrange to have your vehicle towed. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under this compliance recall providing your driver’s seat belt passes the customer evaluation. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle if the driver’s seatbelt passes the customer evaluation. If you do not already have a servicing dealer, you can access owner.ford.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this compliance recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. COVID-19 (CORONAVIRUS) Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit owner.ford.com. Do you need a rental vehicle? If your dealer determines that the front driver or passenger seat belt assembly requires replacement and needs your vehicle overnight, your dealer is authorized to provide a rental vehicle for your personal transportation at no charge (except for fuel and insurance) while your vehicle is at the dealership for repairs. Please see your dealer for guidelines and limitations. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: owner.ford.com. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety Recall 21V653. Thank you for your attention to this important matter. Ford Customer Service Division Customer Inspection Sheet & IMPORTANT: Perfonning this procedure does not replace the need for an inspection by a Ford technician. Please contact your local Ford dealership regardless of inspection results for a final inspection. & IMPORTANT: If you are not comfortable with this inspection procedure or uncertain of the results of the driver side seatbelt, do not drive the vehicle and please notify your local Ford dealership to arrange for your vehicle to be picked up. NOTE: STEP 1 STEP2 Please read this procedure in its entirety, prior to performing the inspection. If possible, scan the QR code with a smartphone or tablet to view additional instructional videos that have been developed to assist with the inspection. Alternatively, you can navigate to https://bcove.video/2TvJk91 . Open the front and second-row driver side doors. Locate the driver seat belt’s soft rubber trim sleeve near the bottom of the second-row door, shown in the image below. Bend Test STEP3 Grab the seatbelt strap just above where it loops through the rubber trim sleeve and attempt to bend the sleeve towards itself as shown in the image below and in the video. The seatbelt rubber trim sleeve should NOT bend or fold over. – Does the rubber trim sleeve bend or fold over where the seatbelt strap loops through? 0 Yes- Bad Part. • If the driver seat belt’s rubber trim sleeve bends or folds over where the seatbelt strap loops through, the vehicle should not be driven. Please contact your local Ford dealership to schedule your vehicle to be towed. • If the passenger seat belt’s rubber trim sleeve bends or folds over where the seatbelt strap loops through, no one should occupy that seat until the seatbelt is replaced. Please contact your local Ford dealership to schedule a service appointment at your earliest convenience. ~ No – Proceed to Step 4. Pull Test STEP4 Make sure you are standing in a comfortable, well-balanced position and firmly grab the seatbelt strap just above the rubber trim sleeve with two hands. Strongly pull the seatbelt strap towards you while looking at the rubber trim sleeve opening. The seatbelt rubber trim sleeve opening should NOT stretch and it should NOT separate from the door as shown in image below and in the video. – Did the rubber trim sleeve opening stretch or did it separate from the door? f) Yes- Bad Part. • If the driver seat belt’s rubber trim sleeve stretches or separates from the door, the vehicle should not be driven. Please contact your local Ford dealership to schedule your vehicle to be towed. • If the passenger seat belt’s rubber trim sleeve stretches or separates from the door, no one should occupy that seat until the seatbelt is replaced. Please contact your local Ford dealership to schedule a service appointment at your earliest convenience. $ No – Good Part. Repeat Steps 1-4 on the passenger front seatbelt. which is similar. Lt_ IMPORTANT: Performing this procedure does not replace the need for an inspection by a Ford technician. STEP 5 Please contact your local Ford dealership regardless of inspection results for a final inspection. Ford Motor Company Divisi6n de Serv1cio al Ciente de Ford P. 0. Box 1904 Dearborn, Michigan 48121 Octubre de 2021 ***CAMPANA DE SEGURIDAD IMPORTANTE * * * Aviso de campana de cumplimiento 21C20 / Campana 21V653 de la NHTSA 2021 F-150 Ford Truck Numero de identificaci6n del vehiculo (VIN): Este aviso se le envia de acuerdo con la Ley Nacional de Seguridad y Transite de Vehiculos de los EE. UU. Ford Motor Company ha determinado que su vehiculo, con el VIN que aparece mas arriba, no cumple con las normas federales de seguridad para vehiculos de motor (F/CMVSS) n.0 208 (Protecci6n del ocupante en caso de impacto/protecci6n de ocupante en impactos frontales), n.0 209 (ensambles del cintur6n de seguridad) y n. 0 210 (Anclajes del ensamble del cintur6n de seguridad). Lamentamos esta situaci6n y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromise, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. lCual es el problem a? lQue riesgo existe? lQue medidas adoptaran Ford y su d istribu idor? lCuanto tiempo tomara? Es posible que la correa de los cinturones de seguridad extemos del conductor y pasajero delantero de su vehiculo este instalada solo a traves de la manga de la vestidura de hule suave del anclaje y no este correctamente ubicada a traves del ojal del anclaje de metal. Un cintur6n de seguridad ensamblado incorrectamente no cumple con los requisites especificados por las normas federales de seguridad para vehiculos de motor (F/CMVSS) n. 0 208 (Protecci6n del ocupante en caso de impacto/protecci6n de ocupante en impactos frontales), n.0 209 (ensambles del cintur6n de seguridad) y n. 0 210 (Anclajes del ensamble del cintur6n de seguridad) y podria no sostener adecuadamente a un ocupante en caso de choque, lo cual aumenta el riesgo de sufrir lesiones. Ford Motor Company ha autorizado a su distribuidor a inspeccionar y, si fuera necesario, a reemplazar el ensamble del cintur6n de seguridad del conductor y/o del pasajero delantero, sin costo alguno (piezas y mano de obra). El tiempo necesario para esta reparaci6n sera de menos de medio dia. Sin embargo, debido a los requisites de planificaci6n de servicio, es posible que su distribuidor tarde un poco mas. Ademas, se realizara una inspecci6n del vehiculo para determinar si se deben solicitar piezas. ¿Qué debe hacer? A fin de causarle el menos inconveniente posible, Ford está proporcionando instrucciones para la evaluación del vehículo, lo cual podría permitirle continuar manejando el vehículo mientras espera su cita de servicio. Consulte el procedimiento instructivo incluido para obtener información de la evaluación del vehículo. Si no se siente cómodo para realizar la evaluación usted mismo, si está dudoso de los resultados del cinturón de seguridad delantero del conductor o su cinturón de seguridad delantero del conductor no aprueba la evaluación, no continúe manejando el vehículo y llame a un distribuidor tan pronto como sea posible para solicitar una cita de servicio para realizar la Campaña 21C20 y solicite que su vehículo sea remolcado. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de cumplimiento, Ford no ha emitido instrucciones de dejar de manejar el vehículo siempre que el cinturón de seguridad del conductor apruebe la evaluación del cliente. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo de forma segura si el cinturón de seguridad del conductor aprueba la evaluación del cliente. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a owner.ford.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de cumplimiento en su vehículo. El propietario del vehículo es responsable de realizar los arreglos necesarios para llevar a cabo el trabajo. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. COVID-19 (CORONAVIRUS) Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección antes y después de realizar servicio en cada uno de los vehículos de nuestros clientes. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio esencial. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Ford y su distribuidor local están trabajando arduamente para mantenerlo en las calles durante estos tiempos difíciles, visite owner.ford.com. ¿Necesita un vehículo de alquiler? Si su distribuidor determina que el ensamble del cinturón de seguridad delantero del conductor o del pasajero requiere reemplazo y el vehículo debe permanecer en las instalaciones durante la noche, el distribuidor está autorizado a ofrecerle un vehículo de alquiler para su transporte personal sin costo (excepto el combustible y el seguro) mientras su vehículo se encuentre en reparación. Comuníquese con su distribuidor para conocer las pautas y limitaciones. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: owner.ford.com. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com. Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite safercar.gov. Referencia: Campaña de seguridad 21V653 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente Hoja de inspecci6n del cliente & IMPORTANTE: La realizaci6n de este procedimiento no reemplaza la necesidad de que el tecnico de Ford realice la inspecci6n. P6ngase en contacto con su distribuidor Ford local, independientemente de los resultados de la inspecci6n, para realizar una inspecci6n final. & IMPORTANTE: Si nose siente c6modo para realizar el procedimiento de inspecci6n usted mismo, o siesta dudoso de los resultados del cintur6n de seguridad del lado del conductor, no continue manejando el vehiculo y notifique al distribuidor Ford local para coordinar el retiro de su vehiculo. NOTA: PAS01 PAS02 Lea este procedimiento completo, antes de realizar la inspecci6n. Si es posible, escanee el c6digo QR con un smartphone o tablet para ver videos instructivos adicionales que han sido desarrollados para contribuir con la inspecci6n. Alternativamente, usted puede navegar a https://bcove.video/2TvJk91 . Abra las puertas delantera y de la segunda fila del lado del conductor. Local ice la manga de la vestidura de hule suave del cintur6n de seguridad del conductor cerca de la parte inferior de la puerta de la segunda fila,tal como aparece en la imagen a continuaci6n. Prueba de curvatura PAS03 Agarre la correa del cintur6n de seguridad justo sobre el lugar donde se hace el bucle a traves de la manga de la vestidura de hule e intente para doblar la manga hacia si misma, tal como aparece en la imagen de abajo yen el video. La manga de la vestidura de hule del cintur6n de seguridad NO se debe doblar ni plegar. – lLa manga de la vestidura de hule se dobla o pliega en el lugar donde la correa del cintur6n de seguridad hace un bucle? 0 Si – Parte mala. • Si la manga de la vestidura de hule del cintur6n de seguridad del conductor se dobla o pliega en el lugar donde la correa del cintur6n de seguridad hace un bude, no se debe continuar manejando el vehiculo. P6ngase en contacto con su distribuidor local Ford a fin de programar el remolque del vehiculo. • Si la manga de la vestidura de hule del cintur6n de seguridad del pasajero se dobla o pliega en el lugar donde la correa del cintur6n de seguridad hace un bucle, nadie debe ocupar el asiento mientras nose reemplace el cintur6n de seguridad. P6ngase en contacto con su distribuidor local Ford a fin de programar una cita de servicio tan pronto como sea posible. ~ No – Vaya al paso 4. Prueba de jalado PAS04 Asegurese de estar c6modamente de pie, en una posici6n bien equilibrado y agarre firmemente la correa del cintur6n de seguridad con las dos manos,justo sobre la manga de la vestidura de hule. Jale con fuerza la correa del cintur6n de seguridad hacia usted mientras observa la abertura de la manga de la vestidura de hule. La manga de la vestidura de hule del cintur6n de seguridad NO se debe estirar y NO se debe separar de la puerta, tal como se muestra en la imagen de abajo y en el video. – lSe estir6 la abertura de la manga de la vestidura de hule o se separ6 de la puerta? 0 Si – Parte mala. • Si la manga de la vestidura de hule del cintur6n de seguridad del conductor se estira o separa de la puerta, no se debe continuar manejando el vehiculo. P6ngase en contacto con su distribuidor local Ford a fin de programar el remolque del vehiculo. • Si la manga de la vestidura de hule del cintur6n de seguridad del pasajero se estira o se separa de la puerta, nadie debe ocupar ese asiento mientras nose reemplace el cintur6n de seguridad. P6ngase en contacto con su distribuidor local Ford a fin de programar una cita de servicio tan pronto como sea posible. ~ No – Parte buena. Repita los pasos 1 a 4 en el clntur6n de segurldad de/ pasaiero .delantero, que es similar. ~ IMPORTANTE: La realizaci6n de este procedimiento no reemplaza la necesidad de que el tecnico de Ford realice la inspecci6n. 10of10 A/12/000001/1 PASOS P6ngase en contacto con su distribuidor Ford local, independientemente de los resultados de la inspecci6n, para realizar una inspecci6n final.************************************************************************************************************** Copyright 2021 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division August 24, 2021 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice Compliance Recall 21C20 Certain 2021 Model Year F-150 Super-Cab Vehicles Front Seatbelt Retractor Webbing Incorrectly Routed AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates F-150 2021 Dearborn January 2, 2021 through May 27, 2021 Kansas City January 4, 2021 through April 22, 2021 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS COMPLIANCE RECALL In some of the affected vehicles, the driver and/or front outboard passenger seatbelts may have webbing only routed through the anchor rubber trim sleeve, and not properly routed through the anchor eyelet. An improperly assembled seatbelt does not comply with the requirements specified by Federal and Canadian Motor Vehicle Safety Standard (F/CMVSS) No. 208 (Occupant Crash Protection / Occupant Protection in Frontal Impacts), 209 (Seat Belt Assemblies) and 210 (Seat Belt Assembly Anchorages) and may not adequately restrain an occupant in a crash, increasing the risk of injury. SERVICE ACTION DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this compliance recall. A complete Dealer Bulletin will be provided to dealers the week of September 6, 2021 when it is anticipated that parts ordering information and repair instructions will be available to support this compliance recall. IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is published. Opening an RO against an Awareness or Advance Notice will result in warranty rejections against a recall. CUSTOMER NOTIFICATION Owners of record will be notified via first-class mail after repair instructions and parts ordering information have been provided to dealers. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery. QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson************************************************************************************************************** Copyright 2021 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division October 1, 2021 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 21C20 – Supplement #1 Certain 2021 Model Year F-150 Super-Cab Vehicles Front Seatbelt Retractor Webbing Incorrectly Routed REF: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 21C20 Dated August 27, 2021 New! REASON FOR THIS SUPPLEMENT Rental Vehicles: Information has been added for unique owner circumstance which may require a rental vehicle. AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates F-150 2021 Dearborn January 2, 2021 through May 27, 2021 Kansas City January 4, 2021 through April 22, 2021 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS COMPLIANCE RECALL In some of the affected vehicles, the driver and/or passenger front outboard seatbelts may have webbing only routed through the anchor rubber trim sleeve, and not properly routed through the metal anchor eyelet. An improperly assembled seatbelt does not comply with the requirements specified by Federal and Canadian Motor Vehicle Safety Standard (F/CMVSS) No. 208 (Occupant Crash Protection / Occupant Protection in Frontal Impacts), 209 (Seat Belt Assemblies) and 210 (Seat Belt Assembly Anchorages) and may not adequately restrain an occupant in a crash, increasing the risk of injury. SERVICE ACTION Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to inspect the driver and passenger front outboard seatbelts to verify the webbing is routed correctly through the anchor’s metal eyelet and anchored to the pretensioner assembly. Should a seatbelt assembly not pass inspection, the dealer will replace the affected seatbelt retractor and pretensioner assembly. This service must be performed on all affected vehicles at no charge to the vehicle owner. NOTE: The owner letter will include instructions on how to perform a preliminary self-assessment of the vehicle’s seatbelts. Performing this procedure does not replace the need for an inspection by a Ford technician. If the customer does not detect a suspect seatbelt, they will still be instructed to schedule a service appointment at their earliest convenience. If the customer is uncomfortable with the self-assessment procedure, uncertain of the results, or detects a failure on the driver’s side seatbelt, they will be instructed to not drive their vehicle and to make arrangements with their dealer to have the vehicle towed to the dealership for an inspection. Copyright 2021 Ford Motor Company OWNER NOTIFICATION MAILING SCHEDULE Owner letters are expected to be mailed the week of September 20, 2021. Dealers should inspect and as needed repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. New! ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Owner Notification Letter QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson Copyright 2021 Ford Motor Company ATTACHMENT I Page 1 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 21C20 – Supplement #1 Certain 2021 Model Year F-150 Super-Cab Vehicles Front Seatbelt Retractor Webbing Incorrectly Routed OASIS ACTIVATION OASIS was activated on August 27, 2021. FSA VIN LISTS ACTIVATION FSA VIN Lists were made available through https://web.fsavinlists.dealerconnection.com on August 27, 2021. Owner names and addresses will be available by October 11, 2021. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall. SOLD VEHICLES Ford will be providing information in the vehicle owner letter to perform a preliminary selfassessment. Owners can continue to safely drive their vehicle if they choose to do the selfassessment and the front driver’s side passes the self-assessment. Owners can also have the passenger seat occupied if the passenger side passes self-assessment. Owners that do not feel comfortable performing the self-assessment or have a driver side seatbelt that does not pass the self-assessment will be directed to contact their dealer to have it towed for inspections and possible repair. Once the Owner Notification Letter is available, contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter and schedule a service date. Correct other affected vehicles identified in OASIS which are brought to your dealership. Dealers are to prioritize inspections and repairs of customer vehicles over repairs of new and used vehicle inventory. STOCK VEHICLES Correct all affected units in your new vehicle inventory before delivery. Use OASIS to identify any affected vehicles in your used vehicle inventory. DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are eligible for this recall. OWNER REFUNDS Refunds are not approved for this program. New! RENTAL VEHICLES Rental vehicles should not be required. However, if you have a unique owner circumstance which may require a rental vehicle, please contact the SSSC via the SSSC Web Contact Site. Copyright 2021 Ford Motor Company ATTACHMENT I Page 2 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 21C20 – Supplement #1 Certain 2021 Model Year F-150 Super-Cab Vehicles Front Seatbelt Retractor Webbing Incorrectly Routed ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows: For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage. For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. o Ford vehicles – 3 years or 36,000 miles For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair. CLAIMS PREPARATION AND SUBMISSION Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims, select claim type 31: Field Service Action. The FSA number (21C20) is the sub code. o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide. Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button. New! Rentals: For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar amounts. Towing Allowance: A towing allowance is being provided for vehicles that do not pass the front driver side seatbelt customer self-assessment or for customers that do not feel comfortable performing the front driver side seatbelt self-assessment. NOTE: Contact the SSSC if the vehicle requires additional support for towing. Submit an APPROVAL REQUEST type contact for the full towing amount on a separate repair order line. o Program Code: 21C20 o Misc Expense: OTHER o Amount: Actual cost up to $125.00 Copyright 2021 Ford Motor Company ATTACHMENT II Page 1 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 21C20 – Supplement #1 Certain 2021 Model Year F-150 Super-Cab Vehicles Front Seatbelt Retractor Webbing Incorrectly Routed LABOR ALLOWANCES – INSPECTION PASSES (Compliance Recall Complete) Description Labor Operation Labor Time Inspect BOTH Front Seatbelt Retractor and Pretensioner Assemblies. Both Front Seatbelt (Left/Right side) Pass, Closes Program 21C20A 0.3 Hours LABOR ALLOWANCES – INSPECTION DOES NOT PASS Less than 1% of vehicles are expected to require front seatbelt assembly replacement. Dealers must perform the front driver and passenger seatbelt inspection prior to placing part orders. Description Labor Operation Labor Time – Inspect BOTH Front Seatbelt Retractor and Pretensioner Assemblies. (Driver Side Does Not Pass) – Replace the Front Driver Seatbelt Retractor and Pretensioner Assembly. (Includes Time to Submit Photos) 21C20B 1.1 Hours – Inspect BOTH Front Seatbelt Retractor and Pretensioner Assemblies. (Passenger Side Does Not Pass). – Replace the Front Passenger Seatbelt Retractor and Pretensioner Assembly. (Includes Time to Submit Photos) 21C20C 1.1 Hours – Inspect BOTH Front Seatbelt Retractor and Pretensioner Assemblies. (Driver and Passenger Side Do Not Pass) – Replace BOTH the Front Driver and Passenger Seatbelt Retractor and Pretensioner Assemblies. (Includes Time to Submit Photos) 21C20D 1.7 Hours PARTS REQUIREMENTS / ORDERING INFORMATION SSSC Web Contact Site: To place an order for a Front Driver and/or Passenger Seatbelt Retractor and Pretensioner Assembly and for an Inner and Outer Front Seatbelt Assembly Weather Seal, submit a VIN-specific Part Order contact, with clear photo(s) evidence demonstrating the defective seatbelt(s), via the SSSC Web Contact Site. Part Number Description Order Quantity Claim Quantity ML3Z-18611B09-AA Front Seatbelt Retractor and Pretensioner Assembly – Driver Side As Required ML3Z-18611B08-AA Front Seatbelt Retractor and Pretensioner Assembly – Passenger Side Parts Requirements / Ordering Information Continued On The Next Page Copyright 2021 Ford Motor Company ATTACHMENT II Page 2 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 21C20 – Supplement #1 Certain 2021 Model Year F-150 Super-Cab Vehicles Front Seatbelt Retractor Webbing Incorrectly Routed PARTS REQUIREMENTS / ORDERING INFORMATION (continued) Part Number Description Order Quantity Claim Quantity 6L3Z-19E523-B Front Seatbelt Assembly Weather Seal – Outer As Required FL3Z-18601B32-B Front Seatbelt Assembly Weather Seal – Inner Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy and when open ordering resumes. DEALER PRICE For latest prices, refer to DOES II. PARTS RETENTION, RETURN, & SCRAPPING Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. EXCESS STOCK RETURN Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000. REPLACED FSA PARTS INSPECTION AND SIGN OFF Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of March 1st 2021 or later must be inspected and signed off on the repair order by a member of your dealers fixed operations management team or an employee the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately. All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies. Inspect the replaced parts to verify the FSA repair was completed. If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced. After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1st 2021 or later. Any eligible FSA claims requiring parts replacement, found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process. Replaced FSA Parts Inspection and Sign Off Continued On The Next Page Copyright 2021 Ford Motor Company ATTACHMENT II Page 3 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 21C20 – Supplement #1 Certain 2021 Model Year F-150 Super-Cab Vehicles Front Seatbelt Retractor Webbing Incorrectly Routed REPLACED FSA PARTS INSPECTION AND SIGN OFF (continued) Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA parts inspection process (electronic or handwritten) is independent from other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require approval on a single Repair Order, each applicable occurrence will require individual post repair approval by the designated employee. ATTACHMENT I PAGE 1 OF 4 COMPLIANCE RECALL 21C20-S1 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 10/2021 CERTAIN 2021 MODEL YEAR F-150 SUPER-CAB VEHICLES – FRONT SEATBELT RETRACTOR WEBBING INCORRECTLY ROUTED SERVICE PROCEDURE NOTE: The driver and passenger front seatbelt retractor and pretensioner replacement procedures are the same. It is not necessary to depower and repower more than once during this procedure. NOTE: Clear photo(s) evidence demonstrating defective front seatbelt(s) must be submitted via the Special Service Support Center (SSSC) Web Contact Site. NOTE: Procedure to be performed on the driver and passenger front seatbelt. NOTE: Please scan QR code below with a smartphone or a tablet or follow the website link for additional inspection and assessment videos. https://bcove.video/2TvJk91 1. Open the front and second-row driver side doors. 2. Locate the driver seatbelt’s soft rubber trim sleeve near the bottom of the second-row door. See Figure 1. NOTE: Driver side shown, passenger side similar. FIGURE 1 SEATBELT 21311H METAL ANCHOR EYELET ATTACHMENT I PAGE 2 OF 4 COMPLIANCE RECALL 21C20-S1 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 10/2021 FIGURE 2 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21311J SEATBELT WEBBING METAL ANCHOR EYELET SOFT RUBBER TRIM SLEEVE GOOD PART ROUTING IS CORRECT 3. Visually inspect that the driver side front seatbelt webbing is routed through the soft rubber trim sleeve AND through the metal anchor eyelet. See Figures 2 and 3. -Is the seatbelt webbing routed through the soft rubber trim sleeve AND through the metal anchor eyelet? Yes – First inspection (visual only) passes. Proceed to Step 4. NOTE: During installation, make sure the seatbelt webbing is not twisted and the seatbelt and buckle are accessible to the occupant. No – First inspection (visual only) does not pass. Install a new Front Seatbelt Retractor and Pretensioner assembly. Please follow Workshop Manual (WSM) procedures in Section 501-20A then proceed to Step 6. FIGURE 3 SEATBELT WEBBING SOFT RUBBER TRIM SLEEVE METAL ANCHOR EYELET 21311K BAD PART ROUTING IS INCORRECT ATTACHMENT I PAGE 3 OF 4 COMPLIANCE RECALL 21C20-S1 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 10/2021 FIGURE 4 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21311A GOOD PART BAD PART 4. Grab the seatbelt webbing just above where the seatbelt webbing loops through the soft rubber trim sleeve and attempt to bend the rubber trim sleeve towards itself as shown in Figure 4 (Bad Part). The seatbelt rubber trim sleeve should NOT bend or fold over. -Does the rubber trim sleeve bend or fold over where the seatbelt webbing loops through? NOTE: During installation, make sure the seatbelt webbing is not twisted and the seatbelt and buckle are accessible to the occupant. Yes – Second Inspection (bend test) does not pass. Install a new Front Seatbelt Retractor and Pretensioner assembly. Please follow WSM procedures in Section 501-20A then proceed to Step 6. No – Second inspection (bend test) passes. Proceed to Step 5. ATTACHMENT I PAGE 4 OF 4 COMPLIANCE RECALL 21C20-S1 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 10/2021 6. Has this procedure been performed on both the driver and passenger side of the vehicle? Yes – This completes the recall. No – Repeat Steps 1-5 on the passenger side of the vehicle. 5. Make sure you are standing in a comfortable, well-balanced position and firmly grab the seatbelt strap just above the soft rubber trim sleeve with two hands. Strongly pull the seatbelt towards you while looking a the area where the seatbelt webbing loops through the sleeve. See Figure 5. -Did the rubber trim sleeve opening stretch where the seatbelt webbing loops through the sleeve? NOTE: During installation, make sure the seatbelt webbing is not twisted and the seatbelt and buckle are accessible to the occupant. Yes – Third Inspection (pull test) does not pass. Install a new Front Seatbelt Retractor and Pretensioner assembly. Please follow WSM procedures in Section 501-20A then proceed to Step 6. No – Third inspection (pull test) passes. Seatbelt replacement is not required. Proceed to Step 6. FIGURE 5 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21311I GOOD PART BAD PART**************************************************************************************************************
SEOCONTENT-END
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| FORD | F-150 | 2021 |
10 Associated Documents
Defect Notice 573 Report
RCLRPT-21V653-5351.PDF 214.927KB
Manufacturer Notices(to Dealers,etc) – advance Notice re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Dealer Notice re Compliance Recall 21C20 Certain 2021 Model Year F-150 Super-Cab Vehicles Front Seatbelt Retractor Webbing Incorrectly Routed
RCMN-21V653-6966.pdf 134.825KB
Miscellaneous Document – Chronology
RMISC-21V653-3599.pdf 60.179KB
Recall Acknowledgement
RCAK-21V653-2994.pdf 645.104KB
Recall Quarterly Report #1, 2021-4
RCLQRT-21V653-0188.PDF 211.139KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V653-4683.pdf 3131.802KB
Manufacturer Notices(to Dealers,etc) – Dealer Notification re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 21C20 – Supplement #1 Certain 2021 Model Year F-150 Super-Cab Vehicles Front Seatbelt Retractor Webbing Incorrectly Routed
RCMN-21V653-4540.pdf 1571.433KB
Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 21C20 Certain 2021 Model Year F-150 Super-Cab Vehicles Front Seatbelt Retractor Webbing Incorrectly Routed
RCMN-21V653-2224.pdf 1528.138KB
ISSUED Renotification Notice
Recall Quarterly Report #2, 2022-1
RCLQRT-21V653-0805.PDF 211.242KB
Latest Recalls Documents
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- [Affordable] + [Reliable Car Health Monitor] Will you be confused what happens when the warning light of ABS/SRS/transmission/check engine flashes? Instead of taking your cars to dealership, this FOXWELL scanner will help you do a thorough scanning and detection for your cars and pinpoint the root cause. Note：The device is a diagnostic tool, not a repair tool. To turn off a warning light, you must first physically repair the issue causing it. Only then can the scanner be used to clear the corresponding fault code.
- [5 in 1 Car Diagnostic Scanner] Compared with obd scanners (50-100), NT604 Elite code scanner not only includes their OBDII diagnosis but also serves as ABS/SRS scanner, transmission and check engine code reader. When it’s an odb2 scanner, you can use it to check if your car is ready for annual test through I/M readiness menu. In addition, live data stream, built-in DTC library, data play back and print, all these features are a big plus for it. Note: doesn't support maintenance functions like reset or relearn. For the SRS system, NT604 Elite can read and clear common fault codes not caused by a crash, but crash/collision data cannot be cleared.
- [Fantastic AUTOVIN] + [No extra software fee] Through the AUTOVIN menu, this NT604 Elite car scanner allows you to get your V-IN and vehicle info rapidly, no need to take time to find your V-IN and input one by one. What's more, the NT604 Elite ABS SRS scanner supports 60+ car brands from worldwide (America/Asia/Europe). You don’t need to pay extra software fee. AUTOVIN may not work on some older vehicles or certain vehicle brands. If AUTOVIN fails, please input the vin code manually or go to the Diagnostic Menu to select your vehicle model.
- [Solid protective case KO plastic carrying bag] + [Lifetime update] Almost all same price-level car scanner diagnostic tool only offers plastic bag to hold the scanner.However, NT604 Elite automotive scanner is equipped with solid protective case, preventing your obd2 scanner from damage. Then you don’t need to pay extra money to buy a solid toolbox.
- 【Reset ABS/SRS/Transmission/Engine Lights】 More than an check engine code reader, OBDMATE OM901 obd2 scanner performs comprehensive diagnostics for the 4 most-used systems (ABS/SRS/Engine/Transmission). It quickly clears fault codes, turns off warning lights, read data stream and auto VIN.
- 【3.5" Handheld Scanner with 4 System Diagnose】 3.5" Super large TFT screen equipped displays an intuitive menu and clear readings of various sensors from ABS, SRS, ECM and TCM systems. It arrived with a silicone protective case and hard-shell carrying case, ensuring long-lived durability and drop resistance. The car diagnostic tool is plug-to-play designed, plug it and get diagnosis started without any batteries or updates required.
- 【One-Click I/M Readines&Full OBD2 Functions】 Press F1 to get an intuitive corloured form about whether various emissions-related systems on the vehicle are operating properly. Help you get smog-check ready quickly. OM901 car scanner supports all essential OBD2 functions you need: read & clear codes, view freeze frame, read I/M readiness, retrieve VIN, live data stream (with graphing display), O2 sensor test, onboard monitoring mode, and EVAP leak test.
- 【Battery Voltage Check&DLC Pin Test】 It allows you to monitor battery health by monitoring current battery voltage. Plus, this obd2 diagnostic tool features DLC 16-PIN test to check current voltage of every pin.
- 【Automotive Scanner Diagnostic Kit】 The package comes with 1 car scanner, 1 USB-type c cable, 1 hard storage bag and 1 user manual(en). Free to update without any hidden fees. 5 languanges available in setting including English, French, Italian, German and Espanish. Valuable and Portable, making it a great tool kit for car owners, DIY enthusiasts, and professional mechanics.
- 【4 SYSTEMS DIAGNOSTICS OBD2 SCANNER】- More than a standard check engine code reader, this OBD2 scanner diagnostic tool covers Engine, Transmission, SRS (Airbag), and ABS (Anti-lock Brakes) – detecting 90%+ vehicle faults that basic obd scanners miss. It’s a professional car diagnostic scanner designed for both DIYers and small repair shops, saving you trips to expensive mechanics.
- 【3 ESSENTIAL RESET FUNCTIONS FOR HOME MAINTENANCE】-Built-in Oil Reset, EPB Reset, and Battery Match – this car scanner diagnostic tool lets you complete maintenance tasks at home: clear oil change reminders, reset electronic parking brakes after pad replacement, and calibrate new batteries. Skip 50−100$ dealer fees with a scanner for car that turns complex jobs into 5-minute tasks.
- 【COMPATIBILITY WITH 1996+ CARS & SMALL TURCKS】-As a Code reader for cars and small trucks, it supports 9 OBDII protocols (SAE J1850 PWM/SAE J1850 VPW/IS09 141-2/IS0 14230-4 KWP/IS0 15765-4 CAN ETC.) – compatible with most of 1996+ gasoline vehicles and small trucks. Auto VIN automatically identifies your vehicle, making it the easiest vehicle code reader for beginners to use right out of the box.
- 【14 BASIC DIAGNOSTIC FEATURES FOR ALL SCENARIOS】-This car code reader includes Read/Clear DTCs, Live Data Graphs, I/M Readiness Status, Freeze Frame Data, Battery Test, and Oxygen Sensor Monitoring – everything you need for smog test prep, used car inspections, and daily fault checks. It's not just an engine code reader,also a complete diagnostic scanner for all vehicles.
- 【LIFETIME WIFI UPDATES FOR ONGOING COMPATIBILITY】-Unlike outdated odb2 scanners that require paid subscriptions, this OBD2 scanner offers lifetime WiFi updates – get the latest DTC library (100000+ codes) and new vehicle coverage quarterly. No computer needed: connect to WiFi directly, and your car reader diagnostic stays compatible with new models for years.
- [Diagnose Like a Pro] BlueDriver Pro Next-Gen is a professional OBD2 scanner and diagnostic tool that helps you scan, understand, and clear vehicle trouble codes with confidence. Turn your phone into a powerful car diagnostic scanner—no guesswork, no unnecessary repairs.
- [Read and Clear More Codes Than Ever] Read and clear more codes than basic car code readers. Access enhanced diagnostics for Check Engine, ABS, SRS, Airbag, TPMS, Transmission, and more on supported vehicles, including expanded coverage on newer model years.
- [Verified Fixes and Real-Time Data] Get unlimited, technician-verified repair reports matched to your VIN, with definitions, causes, and confirmed fixes. Monitor live vehicle data as you drive, view freeze frames, check smog readiness, and analyze Mode 6 test results.
- [Expanded Make & Model Coverage] Optimized for today’s vehicles with strong support for GM, Ford, Stellantis (RAM, Jeep, Chrysler), Toyota, Honda, Nissan, Mazda, Subaru, Hyundai, Mercedes-Benz, BMW, and VW. Enhanced communication on select 2024+ Nissan and Mazda models (see compatibility chart).
- [Gas Vehicles 1996+ & Select Light-Duty Trucks] Works with all gas-powered vehicles made in 1996 or newer, plus select light-duty trucks and diesels, including F-250, RAM 2500, Silverado, and Sierra. Built for daily drivers, family vehicles, and real-world truck use.
- PAID FOR ITSELF ON FIRST USE - SAVE ON EVERY DIAGNOSIS: Avoid expensive shop fees and take control of vehicle repairs at home. The NT614 Elite delivers professional-level diagnostics for Engine, ABS, SRS Airbag, and Transmission systems, helping you quickly identify the real cause of warning lights and avoid unnecessary repairs. With 5 essential service resets including Oil Reset, EPB, ABS Bleeding, SAS Calibration, and Throttle Relearn, you can complete everyday maintenance and repairs without paying dealership visit. Features WiFi updates, no registration required, and plug-and-play setup with no extra power cord
- 5 ESSENTIAL RESETS FOR REAL DIY MAINTENANCE: More than just a diagnostic tool, the NT614 Elite gives you the service functions DIYers actually need to avoid expensive shop visits. Perform Oil Reset, EPB brake service, ABS bleeding, steering angle calibration, and throttle relearn to fix common maintenance issues at home with confidence. Reset warning lights, replace brake pads, restore throttle performance, and complete essential maintenance without paying dealership labor costs. Note: Function availability varies by vehicle make, model, year, engine type, and system configuration. Please confirm compatibility before purchase.
- SAME 4-SYSTEM DIAGNOSTICS AS NT604: Built on the trusted NT604, the NT614 Elite delivers full diagnostics for Engine, ABS, SRS Airbag, and Transmission systems-helping you identify the root cause behind warning lights instead of guessing. Read and clear codes, view live data graphs, monitor engine temperature, wheel speed sensors, transmission temperature, and more for accurate troubleshooting at home. Fault codes can only be cleared once the underlying vehicle issue is fixed.
- LIVE DATA GRAPHING - FIND PROBLEMS BEFORE THEY GET EXPENSIVE: See what basic scanners miss with real-time data displayed in easy-to-read graphs. Monitor fuel trims, oxygen sensors, engine load, RPM, battery voltage, and transmission temperature to detect intermittent or hidden problems before they become costly repairs. Diagnose faster and make smarter repair decisions with visual data insights
- AUTO VIN + LIFETIME WI-FI UPDATES + WIDE COVERAGE: AutoVIN instantly identifies your vehicle for faster setup and fewer errors. If it is too slow or fails, please manually enter the VIN. Generate professional vehicle health reports for maintenance tracking, used car inspections, or sharing with mechanics. Stay updated with lifetime free Wi-Fi updates-no subscriptions or hidden fees. Supports 90+ brands and 10,000+ models including Ford, Toyota, BMW, Mercedes-Benz, Honda, Nissan, Volkswagen, Hyundai, Subaru, and more for long-term reliable use. Note: Works with most OBD2-compliant vehicles; please confirm compatibility before purchase.
Last update on 2026-05-30 / Affiliate links / Images from Amazon Product Advertising API
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