May 25, 2021 NHTSA CAMPAIGN NUMBER: 21V390000
Wheel Hub Extenders may be Improperly Attached
A detached wheel and wheel extender can increase the risk of a crash.
NHTSA Campaign Number: 21V390
Manufacturer Ford
Motor Company
Components POWER TRAIN
Potential Number of Units Affected 17,616
Summary
Ford Motor Company (Ford) is recalling certain 2021 F-350, F-450, F-550, and F-600 vehicles equipped with dual rear wheels and front wheel hub extenders. The front wheel hub extenders may be improperly attached to the front rotor hub assemblies, which could result in separation of the wheels and wheel extenders from the vehicle.
Remedy
Dealers will inspect and tighten the front wheel hub extender nuts, free of charge. Owners are instructed not to drive their vehicles until the torque of the wheel extender nuts can be verified. Owner notification letters were mailed on June 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 21S26.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Super Duty | 2021 | Kentucky Truck | February 7, 2021 through June 3, 2021 |
| Ohio Assembly | February 9, 2021 through June 3, 2021 |
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, the front wheel hub extension nuts may not be tightened to specification. Insufficiently tightened front wheel hub extension nuts may cause vibration and noise while driving and may result in front wheel and wheel hub extension detachment from the vehicle, increasing the risk of an injury or crash.
SERVICE ACTION
Before driving, demonstrating, or delivering any new in-stock vehicles involved in this recall, dealers are to verify the front wheel hub extension nut torque on both sides of the vehicle. This service must be performed on all affected vehicles at no charge to the vehicle owner.
Owners are advised not to drive the affected vehicles until the torque has been verified on both wheel hub extensions. Owners will be provided with a set of instructions to verify the hub extension torque. Some owners may choose to have a dealer verify the hub extension torque. This can be completed by the dealer utilizing a mobile repair process or towing the vehicle to the dealer for torque verification. To assist vehicle owners to have this repair completed dealers are to:
- Proactively contact owners to instruct them to stop driving their vehicle
- Arrange for a mobile repair at the owner’s location, or o Arrange to tow the owner’s vehicle to the dealership for repairs (rentals are authorized – see Rental Vehicles)
- Re-deliver the owner’s vehicle after repairs have been completed.
Refer to the Vehicle Special Handling section for further details.
OWNER NOTIFICATION AND MAILING SCHEDULE
Ford is in the process of contacting owners and arranging for inspection and repair of their vehicles. Mailing of owner letters is expected to occur the week of June 14, 2021. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
MOBILE INSPECTION RECOMMENDATIONS
- Confirm with customer a mobile inspection is feasible.
- Check OASIS prior to going to the customer’s home or business to confirm if any other outstanding FSA needs to be completed.
- Transportation – due to the simplicity of this repair, a specialty vehicle is not required.
MOBILE INSPECTION ADDITIONAL INFORMATION
Please ensure the technician brings the following to the mobile inspection destination:
- Printed Technical Instructions.
- Printed Repair/Work Order or any other necessary documentation as customer copy(s) o Documents could also be emailed to the customer.
- Charged cell phone, and laptop.
- Shirt/uniform and vehicle graphic with dealership or Ford logos are recommended.
- Recommended tools for repair: jack, jack stands, tools to remove the front wheels and verify the torque on the front hub extensions.
SOLD VEHICLES
- Ford has issued instructions to stop selling/delivering or driving used vehicles under this safety recall until it is verified that the hub extension torque is correct on both front wheel hub extensions. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles if they verify that the hub extension torque is correct on both front wheel hub extensions.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
If the vehicle is required to be towed to the dealership, dealers are pre-approved for up to 1 day for a rental vehicle. Follow Extended Service Plan (ESP) guidelines for dollar amounts. Rentals will only be reimbursed for the day(s) the vehicle is at the dealership for part replacement. Prior approval for more than 1 rental day is required from the SSSC. Contact the SSSC via the SSSC Web Contact Site for consideration and approval if appropriate.
PARTS REQUIREMENTS
Parts are not required to complete this repair.
CERTAIN 2021 MODEL YEAR SUPER DUTY VEHICLES — FRONT WHEEL HUB EXTENDER
SERVICE PROCEDURE
IN-DEALERSHIP REPAIR
1. With the vehicle in NEUTRAL, position it on a hoist. Please follow the Workshop Manual (WSM) procedures in Section 100-02.
2. Remove both front Left Hand (LH) and Right Hand (RH) wheel and tire assemblies. Please follow the WSM procedures in Section 204-04A.
3. Torque the wheel hub extension nuts. See Figure 1.
- Torque to 130 lb.ft (176 Nm).
NOTE: Some components removed for clarity.
2. Install both front LH and RH wheel and tire assemblies. Please follow the WSM procedures in Section 204-04A.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.
CERTAIN 2021 MODEL YEAR SUPER DUTY VEHICLES — FRONT WHEEL HUB EXTENDER
SERVICE PROCEDURE
MOBILE REPAIR INSTRUCTIONS
WARNING: When jacking or lifting the vehicle, block all wheels remaining on the ground. Set the parking brake if the rear wheels will remain on the ground. These actions help prevent unintended vehicle movement. Failure to follow these instructions may result in serious personal injury.
WARNING: Never get underneath a vehicle that is supported only by a jack. The jack could unintentionally lower. Always support vehicle with floor stands. Failure to follow these instructions may result in serious personal injury.
WARNING: Only raise the vehicle when positioned on a hard, level surface. Attempting to raise the vehicle on an uneven or soft surface may result in vehicle slipping or falling from the jack or jackstand. Failure to follow this instruction may result in serious personal injury.
WARNING: Turn off (disable) the power running boards (if equipped) before jacking, lifting or placing any object under the vehicle. Never place your hand between the power running board and the vehicle. Extended power running boards will retract when doors are closed. Failure to follow these instructions may result in serious personal injury.
NOTICE: When raising a vehicle on a hoist, use care when positioning the hoist adapters prior to lifting the vehicle so that hoist arms do not interfere with the surrounding suspension or steering linkage components.
WHEEL REMOVAL
1. Use one of the front 4 jacking points indicated in figure 1 to lift the vehicle. When jacking or lifting the vehicle install floor stands to support the weight of the vehicle. The rear wheels should be blocked to prevent movement. See Figure 1.
NOTICE: Do not use heat to loosen a seized wheel nut or damage to the wheel and wheel bearing can occur.
2. If equipped, Remove the wheel cover.
3. Remove both front Left Hand (LH) and Right Hand (RH) wheel nuts and the wheel and tire assembly.
HUB EXTENSION TORQUE VERIFICATION
4. Torque the wheel hub extension nuts. See Figure 2.
- Torque to 130 lb.ft (176 Nm).
NOTE: Some components removed for clarity.
WARNING: When a wheel is installed, always remove any corrosion, dirt or foreign material present on the mounting surface of the wheel and the mounting surface of the wheel hub, brake drum or brake disc. Make sure that any fasteners that attach the rotor to the hub are secured so they do not interfere with the mounting surfaces of the wheel. Failure to follow these instructions when installing wheels may result in the wheel nuts loosening and the wheel coming off while the vehicle is in motion, which could result in loss of control, leading to serious injury or death to vehicle occupant(s).
NOTICE: Make sure to apply a thin coat of anti-seize lubrication only to the interface between the wheel pilot bore and the hub pilot. Do not allow the anti-seize to make contact with the wheel-to-brake disc/drum mounting surface, wheel studs, wheel nuts, brake pads or brake disc friction surfaces or damage to components may occur.
WHEEL INSTALLATION
5. Clean the wheel and tire mounting surfaces.
6. Apply a thin coat of anti-seize to the wheel hub pilot surface (wheel only).
7. Clean the wheel hub mounting surfaces.
WARNING: Use only the specified lubricant on the wheel studs as directed in the following procedure. Incorrect lubricant application may result in insufficient wheel nut torque, resulting in possible wheel/tire separation from the vehicle. Failure to follow this instruction may result in serious injury to the vehicle occupant(s).
NOTE: Do not allow oil to build up in the wheel stud threads. Only use 2 to 3 drops of oil per wheel hub.
8. Apply 2 to 3 drops of the specified motor oil to a clean shop towel. Using the shop towel, apply the oil to the wheel stud threads.
- Wipe off any excess oil from the wheel stud threads.
9. On all 2-piece flat wheel nuts, apply one drop of motor oil between the flat washer and the nut. If corrosion exists, or the integral 2-piece swiveling wheel nut does not rotate freely, install new swiveling wheel nuts as necessary.
NOTE: Only tighten the nuts finger tight at this stage.
10. Install the wheel and tire and install the wheel nuts.
WARNING: Re-tighten wheel nuts within 160 km (100 mi) after a wheel is reinstalled. Wheels can loosen after initial tightening. Failure to follow this instruction may result in serious injury to vehicle occupant(s).
NOTICE: Failure to tighten the wheel nuts in a star/cross pattern can result in high brake disc runout, which accelerates the development of brake roughness, shudder and vibration.
NOTE: The wheel nut torque specification is for clean, dry wheel stud and wheel nut threads.
NOTE: Final tightening to be performed with vehicle resting on tires.
11. With the weight of the vehicle on the tires, tighten the wheel nuts.
- Torque:150 lb.ft (204 Nm).
12. If equipped, Install the wheel cover.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.
CERTAIN 2021 MODEL YEAR SUPER DUTY VEHICLES — FRONT WHEEL HUB EXTENDER
SERVICE PROCEDURE
WARNING: When jacking or lifting the vehicle, block all wheels remaining on the ground. Set the parking brake if the rear wheels will remain on the ground. These actions help prevent unintended vehicle movement. Failure to follow these instructions may result in serious personal injury.
WARNING: Never get underneath a vehicle that is supported only by a jack. The jack could unintentionally lower. Always support vehicle with floor stands. Failure to follow these instructions may result in serious personal injury.
WARNING: Only raise the vehicle when positioned on a hard, level surface. Attempting to raise the vehicle on an uneven or soft surface may result in vehicle slipping or falling from the jack or jackstand. Failure to follow this instruction may result in serious personal injury.
WARNING: Turn off (disable) the power running boards (if equipped) before jacking, lifting or placing any object under the vehicle. Never place your hand between the power running board and the vehicle. Extended power running boards will retract when doors are closed. Failure to follow these instructions may result in serious personal injury.
NOTICE: When raising a vehicle on a hoist, use care when positioning the hoist adapters prior to lifting the vehicle so that hoist arms do not interfere with the surrounding suspension or steering linkage components.
WHEEL REMOVAL
1. Use one of the front 4 jacking points indicated in figure 1 to lift the vehicle. When jacking or lifting the vehicle install floor stands to support the weight of the vehicle. The rear wheels should be blocked to prevent movement. See Figure 1.
NOTICE: Do not use heat to loosen a seized wheel nut or damage to the wheel and wheel bearing can occur.
2. If equipped, Remove the wheel cover.
3. Remove both front Left Hand (LH) and Right Hand (RH) wheel nuts and the wheel and tire assembly.
HUB EXTENSION TORQUE VERIFICATION
4. Torque the wheel hub extension nuts. See Figure 2.
- Torque to 130 lb.ft (176 Nm).
NOTE: Some components removed for clarity.
WARNING: When a wheel is installed, always remove any corrosion, dirt or foreign material present on the mounting surface of the wheel and the mounting surface of the wheel hub, brake drum or brake disc. Make sure that any fasteners that attach the rotor to the hub are secured so they do not interfere with the mounting surfaces of the wheel. Failure to follow these instructions when installing wheels may result in the wheel nuts loosening and the wheel coming off while the vehicle is in motion, which could result in loss of control, leading to serious injury or death to vehicle occupant(s).
NOTICE: Make sure to apply a thin coat of anti-seize lubrication only to the interface between the wheel pilot bore and the hub pilot. Do not allow the anti-seize to make contact with the wheel-to-brake disc/drum mounting surface, wheel studs, wheel nuts, brake pads or brake disc friction surfaces or damage to components may occur.
WHEEL INSTALLATION
5. Clean the wheel and tire mounting surfaces.
6. Apply a thin coat of anti-seize to the wheel hub pilot surface (wheel only).
7. Clean the wheel hub mounting surfaces.
WARNING: Use only the specified lubricant on the wheel studs as directed in the following procedure. Incorrect lubricant application may result in insufficient wheel nut torque, resulting in possible wheel/tire separation from the vehicle. Failure to follow this instruction may result in serious injury to the vehicle occupant(s).
NOTE: Do not allow oil to build up in the wheel stud threads. Only use 2 to 3 drops of oil per wheel hub.
8. Apply 2 to 3 drops of the specified motor oil to a clean shop towel. Using the shop towel, apply the oil to the wheel stud threads.
- Wipe off any excess oil from the wheel stud threads.
9. On all 2-piece flat wheel nuts, apply one drop of motor oil between the flat washer and the nut. If corrosion exists, or the integral 2-piece swiveling wheel nut does not rotate freely, install new swiveling wheel nuts as necessary.
NOTE: Only tighten the nuts finger tight at this stage.
10. Install the wheel and tire and install the wheel nuts.
WARNING: Re-tighten wheel nuts within 160 km (100 mi) after a wheel is reinstalled. Wheels can loosen after initial tightening. Failure to follow this instruction may result in serious injury to vehicle occupant(s).
NOTICE: Failure to tighten the wheel nuts in a star/cross pattern can result in high brake disc runout, which accelerates the development of brake roughness, shudder and vibration.
NOTE: The wheel nut torque specification is for clean, dry wheel stud and wheel nut threads.
NOTE: Final tightening to be performed with vehicle resting on tires.
11. With the weight of the vehicle on the tires, tighten the wheel nuts.
- Torque:150 lb.ft (204 Nm).
12. If equipped, Install the wheel cover.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.
Ford Motor Company (Ford) Recall No. 21S26 Amendment #1
Chronology of Defect / Noncompliance Determination
Provide the chronology of events leading up to the defect decision or test data for the noncompliance decision.
On May 13, 2021, Ford’s Critical Concern Review Group was informed of two reports alleging left-front wheel detachment while driving. One claim was identified in warranty and one claim was identified through Ford’s field reporting system (Global Common Quality Indicator System, GCQIS).
Investigation at the supplier axle assembly facility determined that the supplier assembly process allowed for certain axle assemblies to bypass the automated torque station where installation of the front wheel hub extender to the rotor is completed and wheel hub extender nut torque is recorded. Subsequent supplier assembly stations did not reject the parts that were missing valid recorded torque history.
A review of supplier processes and production records identified seven front axle assemblies believed to have been shipped to Ford with risk of inadequate torque on the fasteners attaching the wheel hub extender to the front rotor. Two of the suspect assemblies were associated with the wheel detachment reports listed above.
On May 20, 2021, Ford’s Field Review Committee reviewed the concern and approved a field action for the five remaining vehicles with front wheel hub extenders that may not have been properly attached. Ford contacted the vehicle owners and arranged for inspection and repair of their vehicles.
Subsequent to the May 20th field action approval, the supplier contacted Ford indicating that additional axle assemblies at risk for insufficiently tightened front wheel hub extender nuts were not contained within their processes as originally indicated. In-depth auditing of supplier records was undertaken to identify any additional suspect axle assemblies delivered to Ford. The supplier was unable to provide documentation of containment for the additional axles that did not have proper serialization, which increased the affected vehicle population.
On June 2, 2021, Ford’s Field Review Committee reviewed and approved the expanded scope of the field action.
Ford is not aware of any reports of accident or injury related to this condition.
FORD MOTOR COMPANY ISSUES SAFETY RECALL FOR SELECT 2021 SUPER DUTY VEHICLES
JUN 14, 2021 | DEARBORN, MICH.
DEARBORN, Mich., June 14, 2021 – Ford Motor Company is issuing a safety recall for select 2021 F-Series Super Duty vehicles with dual rear wheels. Affected vehicles are equipped with front-wheel hub extenders that were not properly tightened by the supplier. This condition may result in the tire and wheel assembly detaching from the front axle, increasing the risk of a crash. A detachment while driving may create a road hazard.
This action affects 17,616 vehicles in the U.S. and federal territories; 1,779 in Canada; and 231 in Mexico.
Ford is not aware of any reports of accidents or injuries related to this condition.
Owner notifications begin this week. They will be instructed not to drive their vehicle until it can be verified that the front-wheel hub extender nuts are tightened to specification – by contacting their dealer to have the service completed at their location or towed to a dealership, or following provided instructions. The Ford reference number for this recall is 21S26.
SEOCONTENT-START
September 2021
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121 1904
Safety Recall 21S26 – Do NOT Drive Your Super Duty!
This notice applies to:
2021 F-550 Ford Truck
VIN:
Dear JOHN A. SAMPLE,
An urgent safety recall repair has not been completed on your
2021 Super Duty. DO NOT DRIVE your vehicle until this repair
has been completed.
The front wheel hub extension nuts may not be tightened to
specification, which may cause vibration and noise while
driving. In some cases, the front wheel and wheel hub
extension could detach from the vehicle, increasing the risk of a
crash and injury!
Please call your local Ford dealer today to schedule this 21S26 recall repair
ASAP! Your dealer will either perform a mobile repair (at the location of the
vehicle) OR arrange for your vehicle to be towed to the dealership for repair.
The recall repair and the towing fees are FREE!
If you have the desire and capability to verify the torque on the hub extension nuts, instructions were
provided in a previous mail notification, but can also be obtained through your local dealership. NOTE:
It will still be necessary for your local dealership to inspect the vehicle after an owner performed torque
verification inspection.
To find a dealer near you, visit Ford.com/dealerships. If you have questions or concerns, please contact
our Ford Customer Relationship Center at 866-436-7332 and we will be happy to assist you.
Thank you for your attention to this important matter.
Ford Motor Company
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
Ford Motor Company
División de Servicio al Cliente de Ford
P. O. Box 1904
Dearborn, Michigan 48121
Septiembre de 2021
Campaña de seguridad 21S26 – ¡NO maneje su Super Duty!
Este aviso se aplica a:
2021 F-550 Ford Truck
VIN:
Estimado JOHN A. SAMPLE:
En su Super Duty 2021 no se ha realizado la reparación
urgente de una campaña de seguridad. NO MANEJE su
vehículo mientras no se haya realizado esta reparación.
Las tuercas de extensión de las mazas de las ruedas
delanteras podrían no estar apretadas según la especificación,
lo cual podría causar vibración y ruido mientras maneja. En
algunos casos, la rueda delantera y la extensión de la maza de
rueda podría desprenderse del vehículo, ¡lo cual aumenta el
riesgo de choque y de sufrir lesiones!
¡Llame hoy mismo a su distribuidor Ford local para programar esta reparación de
la campaña 21S26! Su distribuidor realizará una reparación móvil (dondequiera
que se encuentre el vehículo) O coordinará el remolque del vehículo al
distribuidor para efectuar la reparación. ¡El costo de la reparación asociada a la
campaña y el remolque es GRATUITO!
Si desea hacerlo y tiene la capacidad de verificar el par de apriete de las tuercas de extensión de las
mazas, en un correo anterior se han entregado las instrucciones correspondientes, pero también se
pueden obtener a través de su distribuidor local. NOTA: Igualmente su distribuidor local deberá
inspeccionar el vehículo si un propietario realizó la inspección de verificación del par de apriete.
Para encontrar un distribuidor cerca de usted, visite Ford.com/dealerships. Si tiene dudas o preguntas,
comuníquese con nuestro Centro de Relación con Clientes Ford al 866-436-7332 y con gusto lo
atenderemos.
Gracias por su atención en este asunto sumamente importante.
Ford Motor Company
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
************************************************************************************************************
June 2021
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121 1904
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 21S26 / NHTSA Recall 21V390
2021 F-350 Ford Truck
Your Vehicle Identification Number (VIN):
Do not drive your vehicle until the torque on the hub extension nuts has been verified on both
front wheel hub extensions.
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your
vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue? On your vehicle, the nuts joining the front axle hub extensions to the front
axle may have been improperly tightened.
What is the risk? Insufficiently tightened front axle hub extension nuts may result in front
wheel and wheel hub extension detachment from the vehicle, increasing the
risk of an injury or crash.
What will Ford and
your dealer do?
Ford Motor Company has authorized your dealer to perform a mobile or in
dealership repair to verify that both front hub extensions have been properly
attached to the vehicle free of charge (parts and labor). If a mobile repair is
not available, your vehicle will be towed and repaired at your local dealership
(free of charge).
How long will it take? The time needed for this mobile or in dealership repair is less than one-half
day. However, due to service scheduling requirements, your dealer may
need your vehicle for a longer period of time.
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
01325
21S26/DTB121S261
Do not drive your vehicle until the hub extension nut torque has been verified
on both front hub extensions.
For owners with the desire and capability to verify the torque on the hub
extension nuts, instructions are provided with this letter. Owners performing
this procedure should still schedule an appointment with their dealer for an
inspection as part of this recall.
For owners who do not have the desire or capability to verify the torque on
the hub extension nuts, please call your dealer without delay and request a
service date for Recall 21S26. Provide the dealer with your VIN, which is
printed near your name at the beginning of this letter. Your dealer has been
instructed to either send a mobile repair technician to your location to verify
the hub extension torque or tow your vehicle to the dealership to perform this
recall and provide you with alternate transportation.
Ford has issued instructions to stop driving your vehicle under this safety
recall until the front hub extension nut torque has been verified. You should
contact your dealer for an appointment to have your vehicle remedied as
soon as practicable. You can continue to safely drive your vehicle if you
verify that the hub extension torque is correct on both front wheel hub
extensions (see attached instructions).
If you do not already have a servicing dealer, you can access
owner.ford.com for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this safety recall completed on your
vehicle. The vehicle owner is responsible for making arrangements to have
the work completed.
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition there are
other features such as reserving parking in certain locations and controlling
certain functions on your vehicle (lock or unlock doors, remote start) if it is
equipped to allow control.
Mobile Inspection With customer authorization, Ford has authorized your local dealership to
inspect your vehicle at a convenient time and location.
COVID-19
(CORONAVIRUS)
Ford dealerships have implemented enhanced protocols to ensure both your
safety and the safety of dealership employees. This includes specific
procedures for cleaning and disinfecting customer vehicles before and after
each vehicle is serviced. In most places, vehicle service has been deemed a
critical service. Please contact your local dealer to confirm current service
hours. For more information on how Ford and your local dealer are working
hard to keep you on the road during these challenging times, please visit
owner.ford.com.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because government regulations require that
notification be sent to the last known owner of record. Our records are based
primarily on state registration and title data, which indicate that you are the
current owner.
What should you do?
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: owner.ford.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option
#3, and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM – 8:00PM
(Eastern Time).
If you are still having difficulty getting your vehicle repaired in a reasonable
time or without charge, you may write the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety
Recall 21V390.
Thank you for your attention to this important matter.
Ford Customer Service Division
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de campaña de seguridad 21S26 / Campaña 21V390 de la NHTSA
2021 F-350 Ford Truck
Número de identificación del vehículo (VIN):
No maneje su vehículo mientras no se haya verificado la torsión de las tuercas de extensión de
la maza en ambas extensiones de las mazas de las ruedas delanteras.
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los
EE. UU.
Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su
vehículo, con el VIN que aparece más arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el
problema?
Las tuercas que unen las extensiones de la maza del eje delantero con el eje
delantero de su vehículo podrían haberse apretado incorrectamente.
¿Qué riesgo existe? Si las tuercas de extensión de la maza del eje delantero se han apretado de
manera insuficiente, la rueda delantera y la extensión de la maza de la rueda
se podrían desprender del vehículo, lo cual aumenta el riesgo de sufrir
lesiones o de choque.
¿Qué medidas
adoptarán Ford y su
distribuidor?
Ford Motor Company ha autorizado a su distribuidor a realizar una reparación
móvil en el distribuidor a fin de verificar que ambas extensiones de las mazas
delanteras se hayan fijado correctamente al vehículo, sin costo alguno (piezas
y mano de obra). Si no hay una reparación móvil disponible, su vehículo será
remolcado y reparado en su distribuidor local (sin costo alguno).
¿Cuánto tiempo
tomará?
El tiempo necesario para realizar esta reparación móvil o en el distribuidor es
de menos de medio día. Sin embargo, debido a los requisitos de planificación
de servicio, es posible que su distribuidor tarde un poco más.
Junio de 2021
Ford Motor Company
División de Servicio al Cliente de Ford
P. O. Box 1904
Dearborn, Michigan 48121
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
8 of 13
A/8/000001/1
01325
21S26/DTB121S261
No maneje su vehículo mientras no se haya verificado la torsión de la tuerca
de extensión de la maza en ambas extensiones de las mazas delanteras.
Si hubiesen propietarios con el deseo y la capacidad de verificar la torsión en
las tuercas de extensión de las mazas, en esta carta se proporcionan
instrucciones. Los propietarios que lleven a cabo este procedimiento
igualmente deberán programar una cita con su distribuidor para realizar una
inspección como parte de esta campaña.
Si hubiesen propietarios que no tengan el deseo o la capacidad de verificar la
torsión en las tuercas de extensión de la maza, llame a su distribuidor sin
demora y solicite una cita de servicio para llevar a cabo la Campaña 21S26.
Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos
al comienzo de esta carta. Su distribuidor recibió las instrucciones de enviar
un técnico para realizar una reparación móvil en el lugar indicado por usted
para verificar la torsión de la extensión de la maza o de remolcar el vehículo
hasta el distribuidor para realizar esta campaña y ofrecerle un trasporte
alternativo.
Ford ha emitido instrucciones de dejar de manejar el vehículo conforme a esta
campaña de seguridad hasta que se verifique la torsión de la tuerca de
extensión de la maza delantera. Deberá ponerse en contacto con su
distribuidor a fin de programar una cita para solucionar este problema lo más
pronto posible. Puede continuar manejando con seguridad su vehículo si
verifica que la torsión de la extensión de la maza sea la correcta en ambas
extensiones de las mazas de las ruedas delanteras (consulte las instrucciones
adjuntas).
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
owner.ford.com para conocer las direcciones de los distribuidores, ver mapas
y obtener las instrucciones para llegar.
Ford Motor Company le recomienda realizar esta campaña de seguridad en
su vehículo. El propietario del vehículo es responsable de realizar los arreglos
necesarios para llevar a cabo el trabajo.
Tenga presente que: La ley federal exige que los arrendadores de
vehículos que reciban este aviso de campaña envíen una copia del
mismo al arrendatario en un plazo de diez días.
NOTA: Puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación FordPass. La aplicación se
puede descargar a través de App Store o Google Play. Adicionalmente,
existen otras funciones como reserva de estacionamientos en determinados
lugares, además de control de ciertas funciones en el vehículo (bloqueo y
desbloqueo de puertas, arranque remoto) si así está equipado para permitir el
control.
Inspección móvil Con la autorización del cliente, Ford ha autorizado a su distribuidor local a
inspeccionar su vehículo en el momento y ubicación de su preferencia.
¿Qué debe hacer?
COVID-19
(CORONAVIRUS)
Los distribuidores Ford han implementado protocolos mejorados con el fin de
asegurar tanto su seguridad como la de los empleados de los diferentes
distribuidores. Esto incluye procedimientos específicos de limpieza y
desinfección antes y después de realizar servicio en cada uno de los
vehículos de nuestros clientes. En la mayoría de los lugares, la atención de
vehículos se ha considerado un servicio esencial. Póngase en contacto con
su distribuidor local para confirmar las horas de servicio actuales. Para
obtener más información sobre cómo Ford y su distribuidor local están
trabajando arduamente para mantenerlo en las calles durante estos tiempos
difíciles, visite owner.ford.com.
¿Qué pasa si usted
ya no es el
propietario del
vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del propietario
actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el envío
de notificaciones al propietario conocido más reciente del registro. Nuestros
registros se basan principalmente en datos estatales y de propiedad, que
indican que usted es el propietario actual del vehículo.
¿Podemos hacer
algo más por usted?
Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno,
comuníquese con el Gerente de Servicio de su distribuidor para solicitar
ayuda.
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese
con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno
de nuestros representantes con gusto lo atenderá. Si desea comunicarse con
nosotros a través de Internet, nuestra dirección es: owner.ford.com.
Las personas con problemas de audición pueden llamar al 1-800-232-5952
(TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a
8:00 p.m. (hora del este).
PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con
nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET,
elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá.
Si desea comunicarse con nosotros a través de Internet, nuestra dirección es:
fleet.ford.com.
Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m.
(hora del este).
Si continúa con dificultades para reparar su vehículo en un tiempo razonable
o sin cargo, le sugerimos que escriba al Administrador, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al
1-888-327-4236 (TTY: 1-800-424-9153) o visite safercar.gov. Referencia:
Campaña de seguridad 21V390 de la NHTSA.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
ANEXO V
PÁGINA 2 DE 4
CAMPAÑA DE
SEGURIDAD 21S26
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2021
AVISO: No use calor para aflojar una tuerca de rueda agarrotada, de lo contrario, se podría dañar
la rueda y el balero de rueda.
2. Si está equipada, retire la cubierta de la rueda.
3. Quite las tuercas del lado delantero izquierdo y derecho y el ensamble de la rueda y la llanta.
VERIFICACIÓN DE APRIETE DE LA EXTENSIÓN DE LA MAZA
4. Apriete las tuercas de extensión de las mazas de las ruedas. Consulte la Figura 2.
· Apriete a 130 lb.ft (176 Nm)
NOTA: Algunos componentes se han quitado para ofrecer mayor claridad.
11 of 13
A/11/000001/1
© Copyright 2021 Ford, División de Servicio al Cliente
01325
21S26/DTB121S261
1. PUNTOS DE
LEVANTAMIENTO
DEL BRAZO
2. PUNTOS DE
LEVANTAMIENTO DEL
BASTIDOR
3. PUNTOS DE
LEVANTAMIENTO
DEL EJE TRASERO
21279B
FIGURA 1
ANEXO V
PÁGINA 4 DE 4
CAMPAÑA DE
SEGURIDAD 21S26
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2021
8. Aplique 2 o 3 gotas de aceite de motor especificado en una toalla de taller limpia. Con una toalla de
taller, aplique el aceite en las roscas de los birlos de rueda.
· Limpie cualquier exceso de aceite de las roscas de los birlos de rueda.
9. En todas las tuercas de rueda planas de dos piezas, aplique una gota del aceite de motor entre la
arandela plana y la tuerca. Si existe corrosión o la tuerca de rueda giratoria de 2 piezas integrada
no gira libremente, instale tuercas de rueda giratorias nuevas, según sea necesario.
NOTA: En esta etapa apriete las tuercas solamente con las manos.
10. Instale la rueda y la llanta e instale las tuercas de rueda.
ADVERTENCIA: Vuelva a apretar las tuercas de rueda dentro de 160 km (100 mi) luego de reinstalar una
rueda. Las ruedas se pueden aflojar después del apriete inicial. De no seguir estas
instrucciones, se podrían provocar lesiones graves a los ocupantes del vehículo.
AVISO: Si no se aprietan las tuercas de rueda en un patrón de estrella/cruz se podría producir un gran
descentramiento del disco de freno, lo que acelera el desarrollo de aspereza, trepidación y
vibración del freno.
NOTA: La especificación de apriete de las tuercas de rueda es para roscas de birlos de rueda y tuercas de
rueda limpios y secos.
NOTA: El apriete final solo se debe realizar con el peso del vehículo apoyado sobre las llantas.
11. Con el peso del vehículo sobre las llantas, apriete las tuercas de rueda.
· Apriete: 150 lb.ft (204 Nm)
12. Si está equipada, instale la cubierta de la rueda.
NOTA IMPORTANTE: La ley federal prohíbe vender piezas o componentes de vehículos
motorizados que se encuentran dentro de una campaña de seguridad, de
cumplimiento o de emisiones. A menos que se solicite devolver la pieza a
Ford, todas las piezas reemplazadas conforme a esta FSA se deben
desechar de acuerde a la normativa local aplicable de protección
ambiental y de materiales peligrosos estatal y federal. Para obtener más
información, consulte la sección Conservación, devolución y desecho de
piezas del boletín del distribuidor de FSA.
************************************************************************************************************
David J. Johnson Ford Motor Company
Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
June 10, 2021
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
*DO NOT DRIVE VEHICLES*
Safety Recall 21S26 – Supplement #1
Certain 2021 Model Year Super Duty Vehicles with Front Wheel Hub Extensions
Wheel Hub Extension Torque Verification
REF: Safety Recall 21S26
Dated: May 27, 2021
New! REASON FOR THIS SUPPLEMENT
Affected Vehicles Build Dates: Additional vehicles have been identified where the front
wheel extension nuts may not be tightened to specification. OASIS and the FSA VIN Lists
have been updated with the incremental VINs.
Service Action: Owners are being advised to not drive the affected vehicles until wheel hub
extension torque has been verified.
Mobile Inspection Information: Additional information has been added to support mobile
inspection and repair.
Rentals: Rental vehicles are now allowed when the owner vehicle has to be towed to the
dealership for hub extension torque verification.
Special Allowances: Claiming instructions have been added for mobile repairs.
Labor Operations: A new labor operation code has been added to support mobile repair.
Attachment IV: Added technician instructions for mobile repair.
Attachment V: Added customer instructions to verify the hub extension torque.
Attachment VI: Added Mobile Repair Record
New! AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Super Duty 2021
Kentucky Truck February 7, 2021 through June 3, 2021
Ohio Assembly February 9, 2021 through June 3, 2021
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, the front wheel hub extension nuts may not be tightened to
specification. Insufficiently tightened front wheel hub extension nuts may cause vibration and noise
while driving and may result in front wheel and wheel hub extension detachment from the vehicle,
increasing the risk of an injury or crash.
New! SERVICE ACTION
Before driving, demonstrating, or delivering any new in-stock vehicles involved in this recall, dealers
are to verify the front wheel hub extension nut torque on both sides of the vehicle. This service must
be performed on all affected vehicles at no charge to the vehicle owner.
Copyright 2021 Ford Motor Company
Owners are advised not to drive the affected vehicles until the torque has been verified on both wheel
hub extensions. Owners will be provided with a set of instructions to verify the hub extension torque.
Some owners may choose to have a dealer verify the hub extension torque. This can be completed by
the dealer utilizing a mobile repair process or towing the vehicle to the dealer for torque verification.
To assist vehicle owners to have this repair completed dealers are to:
Proactively contact owners to instruct them to stop driving their vehicle
Arrange for a mobile repair at the owner’s location, or
o Arrange to tow the owner’s vehicle to the dealership for repairs (rentals are authorized
– see Rental Vehicles)
Re-deliver the owner’s vehicle after repairs have been completed.
Refer to the Vehicle Special Handling section for further details.
OWNER NOTIFICATION MAILING SCHEDULE
Ford is in the process of contacting owners and arranging for inspection and repair of their vehicles.
Mailing of owner letters is expected to occur the week of June 14, 2021. Dealers should repair any
affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of
up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
New! ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Attachment IV: Technical Information – Mobile Repair
Attachment V: Customer Performed Service Procedure
Attachment VI: Mobile Repair Record
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
David J. Johnson
Copyright 2021 Ford Motor Company
ATTACHMENT I
Page 1 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
*DO NOT DRIVE VEHICLES*
Safety Recall 21S26 – Supplement #1
Certain 2021 Model Year Super Duty Vehicles with Front Wheel Hub Extensions
Wheel Hub Extension Torque Verification
New! MOBILE INSPECTION RECOMMENDATIONS
Confirm with customer a mobile inspection is feasible.
Check OASIS prior to going to the customer’s home or business to confirm if any other
outstanding FSA needs to be completed.
Transportation – due to the simplicity of this repair, a specialty vehicle is not required.
New! MOBILE INSPECTION ADDITIONAL INFORMATION
Please ensure the technician brings the following to the mobile inspection destination:
Printed Technical Instructions.
Printed Repair/Work Order or any other necessary documentation as customer copy(s)
o Documents could also be emailed to the customer.
Charged cell phone, and laptop.
Shirt/uniform and vehicle graphic with dealership or Ford logos are recommended.
Recommended tools for repair: jack, jack stands, tools to remove the front wheels and verify
the torque on the front hub extensions.
New! MOBILE INSPECTION QUESTIONS AND ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the
SSSC Web Contact Site. Work with Dealership warranty administrator to create a SSSC
contact ID#.
Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline:
(800) 325-5621.
OASIS ACTIVATION
OASIS was activated on May 27, 2021 for the initial set of VINs
OASIS will be activated on June 10, 2021 for the incremental VINs.
FSA VIN LISTS ACTIVATION
FSA VIN Lists were available through https://web.fsavinlists.dealerconnection.com on May 27, 2021
for the initial set of VINs. The incremental VINs will be available on June 10, 2021. Owner names and
addresses will be available by July 2, 2021.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this recall is a violation of law in several states, provinces, and countries. Accordingly,
you must limit the use of this listing to the follow-up necessary to complete this recall.
Copyright 2021 Ford Motor Company
ATTACHMENT I
Page 2 of 3
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
*DO NOT DRIVE VEHICLES*
Safety Recall 21S26 – Supplement #1
Certain 2021 Model Year Super Duty Vehicles with Front Wheel Hub Extensions
Wheel Hub Extension Torque Verification
New! SOLD VEHICLES
Ford has issued instructions to stop selling/delivering or driving used vehicles under this safety
recall until it is verified that the hub extension torque is correct on both front wheel hub
extensions. Owners should contact their dealer for an appointment to have their vehicles
remedied as soon as practicable. Owners can continue to safely drive their vehicles if they
verify that the hub extension torque is correct on both front wheel hub extensions.
Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
Correct other affected vehicles identified in OASIS which are brought to your dealership.
Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
Correct all affected units in your new vehicle inventory before delivery.
Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental
company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please
consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
Refunds are not approved for this program.
New! RENTAL VEHICLES
If the vehicle is required to be towed to the dealership, dealers are pre-approved for up to 1 day for a
rental vehicle. Follow Extended Service Plan (ESP) guidelines for dollar amounts. Rentals will only be
reimbursed for the day(s) the vehicle is at the dealership for part replacement. Prior approval for more
than 1 rental day is required from the SSSC. Contact the SSSC via the SSSC Web Contact Site for
consideration and approval if appropriate.
Copyright 2021 Ford Motor Company
ATTACHMENT I
Page 3 of 3
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
*DO NOT DRIVE VEHICLES*
Safety Recall 21S26 – Supplement #1
Certain 2021 Model Year Super Duty Vehicles with Front Wheel Hub Extensions
Wheel Hub Extension Torque Verification
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.
New! CLAIMS PREPARATION AND SUBMISSION
Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
21S26 is the sub code.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
Rentals: For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar
amounts. Enter the total amount of the rental expense under Miscellaneous Expense code
RENTAL.
Special Allowances:
o All Special Allowances must be claimed on the same RO line as the repair.
o Mobile repair allowances can be claimed for dealer-performed mobile repairs.
o For dealer-performed mobile repairs retain a copy of the Service Management signed
record (see Attachment VI), with the repair order documentation.
o Claim the mobile repair allowance Labor Operation Code 21S26MM along with
21S26B.
Copyright 2021 Ford Motor Company
ATTACHMENT II
Page 1 of 1
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
*DO NOT DRIVE VEHICLES*
Safety Recall 21S26 – Supplement #1
Certain 2021 Model Year Super Duty Vehicles with Front Wheel Hub Extensions
Wheel Hub Extension Torque Verification
New! LABOR ALLOWANCES
Description Labor Operation Labor Time
Remove both front wheels and retorque all front wheel hub
extension nuts to the wheel hubs. 21S26B 0.5 Hours
Mobile Repair – Can be used with 21S26B when repair
takes place away from the dealership
If additional time is required due to travel, please submit an
SSSC approval form
21S26MM 0.5 Hours
PARTS REQUIREMENTS / ORDERING INFORMATION
Parts are not required to complete this repair.
ATTACHMENT III
PAGE 1 OF 1
SAFETY RECALL 21S26
CPR © 2021FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2021
CERTAIN 2021 MODEL YEAR SUPER DUTY VEHICLES — FRONT WHEEL HUB
EXTENDER
SERVICE PROCEDURE
IN-DEALERSHIP REPAIR
1. With the vehicle in NEUTRAL, position it on a hoist. Please follow the Workshop Manual
(WSM) procedures in Section 100-02.
2. Remove both front Left Hand (LH) and Right Hand (RH) wheel and tire assemblies. Please follow the
WSM procedures in Section 204-04A.
3. Torque the wheel hub extension nuts. See Figure 1.
• Torque to 130 lb.ft (176 Nm).
NOTE: Some components removed for clarity.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
21279A
WHEEL HUB
EXTENSION NUTS
FIGURE 1
2. Install both front LH and RH wheel and tire assemblies. Please follow the WSM procedures in
Section 204-04A.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under
safety, compliance, or emissions recall. Unless a part is requested to be
returned to Ford, all parts replaced under this FSA must be scrapped in
accordance with all applicable local, state and federal environmental
protection and hazardous material regulations. Refer to the Parts Retention,
Return, & Scrapping section of the FSA dealer bulletin for further information.
ATTACHMENT IV
PAGE 1 OF 4
SAFETY RECALL 21S26
CPR © 2021FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2021
CERTAIN 2021 MODEL YEAR SUPER DUTY VEHICLES — FRONT WHEEL HUB
EXTENDER
SERVICE PROCEDURE
MOBILE REPAIR INSTRUCTIONS
WARNING: When jacking or lifting the vehicle, block all wheels remaining on the ground. Set the parking
brake if the rear wheels will remain on the ground. These actions help prevent unintended
vehicle movement. Failure to follow these instructions may result in serious personal injury.
WARNING: Never get underneath a vehicle that is supported only by a jack. The jack could
unintentionally lower. Always support vehicle with floor stands. Failure to follow these
instructions may result in serious personal injury.
WARNING: Only raise the vehicle when positioned on a hard, level surface. Attempting to raise the
vehicle on an uneven or soft surface may result in vehicle slipping or falling from the jack or
jackstand. Failure to follow this instruction may result in serious personal injury.
WARNING: Turn off (disable) the power running boards (if equipped) before jacking, lifting or placing any
object under the vehicle. Never place your hand between the power running board
and the vehicle. Extended power running boards will retract when doors are closed. Failure
to follow these instructions may result in serious personal injury.
NOTICE: When raising a vehicle on a hoist, use care when positioning the hoist adapters prior to
lifting the vehicle so that hoist arms do not interfere with the surrounding suspension or
steering linkage components.
ATTACHMENT IV
PAGE 2 OF 4
SAFETY RECALL 21S26
CPR © 2021FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2021
WHEEL REMOVAL
1. Use one of the front 4 jacking points indicated in figure 1 to lift the vehicle. When jacking or lifting the
vehicle install floor stands to support the weight of the vehicle. The rear wheels should be blocked
to prevent movement. See Figure 1.
1 2
1
2
3
3
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
21279B
1. RAIDUS ARM
LIFTING POINTS 2. FRAME
LIFTING POINTS
3. REAR AXLE
LIFTING POINTS
FIGURE 1
NOTICE: Do not use heat to loosen a seized wheel nut or damage to the wheel and wheel bearing
can occur.
2. If equipped, Remove the wheel cover.
3. Remove both front Left Hand (LH) and Right Hand (RH) wheel nuts and the wheel and tire assembly.
ATTACHMENT IV
PAGE 3 OF 4
SAFETY RECALL 21S26
CPR © 2021FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2021
HUB EXTENSION TORQUE VERIFICATION
4. Torque the wheel hub extension nuts. See Figure 2.
• Torque to 130 lb.ft (176 Nm).
NOTE: Some components removed for clarity.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
21279A
WHEEL HUB
EXTENSION NUTS
FIGURE 2
WARNING: When a wheel is installed, always remove any corrosion, dirt or foreign material present on
the mounting surface of the wheel and the mounting surface of the wheel hub, brake drum or
brake disc. Make sure that any fasteners that attach the rotor to the hub are secured so they
do not interfere with the mounting surfaces of the wheel. Failure to follow these instructions
when installing wheels may result in the wheel nuts loosening and the wheel coming off while
the vehicle is in motion, which could result in loss of control, leading to serious injury or death
to vehicle occupant(s).
NOTICE: Make sure to apply a thin coat of anti-seize lubrication only to the interface between the
wheel pilot bore and the hub pilot. Do not allow the anti-seize to make contact with the
wheel-to-brake disc/drum mounting surface, wheel studs, wheel nuts, brake pads or
brake disc friction surfaces or damage to components may occur.
WHEEL INSTALLATION
5. Clean the wheel and tire mounting surfaces.
6. Apply a thin coat of anti-seize to the wheel hub pilot surface (wheel only).
7. Clean the wheel hub mounting surfaces.
ATTACHMENT IV
PAGE 4 OF 4
SAFETY RECALL 21S26
CPR © 2021FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2021
WARNING: Use only the specified lubricant on the wheel studs as directed in the following procedure.
Incorrect lubricant application may result in insufficient wheel nut torque, resulting in possible
wheel/tire separation from the vehicle. Failure to follow this instruction may result in serious
injury to the vehicle occupant(s).
NOTE: Do not allow oil to build up in the wheel stud threads. Only use 2 to 3 drops of oil per wheel hub.
8. Apply 2 to 3 drops of the specified motor oil to a clean shop towel. Using the shop towel, apply the oil
to the wheel stud threads.
• Wipe off any excess oil from the wheel stud threads.
9. On all 2-piece flat wheel nuts, apply one drop of motor oil between the flat washer and the nut. If
corrosion exists, or the integral 2-piece swiveling wheel nut does not rotate freely, install new
swiveling wheel nuts as necessary.
NOTE: Only tighten the nuts finger tight at this stage.
10. Install the wheel and tire and install the wheel nuts.
WARNING: Re-tighten wheel nuts within 160 km (100 mi) after a wheel is reinstalled. Wheels can loosen
after initial tightening. Failure to follow this instruction may result in serious injury to
vehicle occupant(s).
NOTICE: Failure to tighten the wheel nuts in a star/cross pattern can result in high brake disc
runout, which accelerates the development of brake roughness, shudder
and vibration.
NOTE: The wheel nut torque specification is for clean, dry wheel stud and wheel nut threads.
NOTE: Final tightening to be performed with vehicle resting on tires.
11. With the weight of the vehicle on the tires, tighten the wheel nuts.
• Torque:150 lb.ft (204 Nm).
12. If equipped, Install the wheel cover.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under
safety, compliance, or emissions recall. Unless a part is requested to be
returned to Ford, all parts replaced under this FSA must be scrapped in
accordance with all applicable local, state and federal environmental
protection and hazardous material regulations. Refer to the Parts Retention,
Return, & Scrapping section of the FSA dealer bulletin for further information.
ATTACHMENT V
PAGE 1 OF 3
SAFETY RECALL 21S26
CPR © 2021FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2021
CERTAIN 2021 MODEL YEAR SUPER DUTY VEHICLES — FRONT WHEEL HUB
EXTENDER
SERVICE PROCEDURE
WARNING: When jacking or lifting the vehicle, block all wheels remaining on the ground. Set the parking
brake if the rear wheels will remain on the ground. These actions help prevent unintended
vehicle movement. Failure to follow these instructions may result in serious personal injury.
WARNING: Never get underneath a vehicle that is supported only by a jack. The jack could
unintentionally lower. Always support vehicle with floor stands. Failure to follow these
instructions may result in serious personal injury.
WARNING: Only raise the vehicle when positioned on a hard, level surface. Attempting to raise the
vehicle on an uneven or soft surface may result in vehicle slipping or falling from the jack or
jackstand. Failure to follow this instruction may result in serious personal injury.
WARNING: Turn off (disable) the power running boards (if equipped) before jacking, lifting or placing any
object under the vehicle. Never place your hand between the power running board
and the vehicle. Extended power running boards will retract when doors are closed. Failure
to follow these instructions may result in serious personal injury.
NOTICE: When raising a vehicle on a hoist, use care when positioning the hoist adapters prior to
lifting the vehicle so that hoist arms do not interfere with the surrounding suspension or
steering linkage components.
WHEEL REMOVAL
1. Use one of the front 4 jacking points indicated in figure 1 to lift the vehicle. When jacking or lifting the
vehicle install floor stands to support the weight of the vehicle. The rear wheels should be blocked
to prevent movement. See Figure 1.
1 2
1
2
3
3
21279B
1. RAIDUS ARM
LIFTING POINTS 2. FRAME
LIFTING POINTS
3. REAR AXLE
LIFTING POINTS
FIGURE 1
ATTACHMENT V
PAGE 2 OF 3
SAFETY RECALL 21S26
CPR © 2021FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2021
NOTICE: Do not use heat to loosen a seized wheel nut or damage to the wheel and wheel bearing
can occur.
2. If equipped, Remove the wheel cover.
3. Remove both front Left Hand (LH) and Right Hand (RH) wheel nuts and the wheel and tire assembly.
HUB EXTENSION TORQUE VERIFICATION
4. Torque the wheel hub extension nuts. See Figure 2.
• Torque to 130 lb.ft (176 Nm).
NOTE: Some components removed for clarity.
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
21279A
WHEEL HUB
EXTENSION NUTS
FIGURE 2
WARNING: When a wheel is installed, always remove any corrosion, dirt or foreign material present on
the mounting surface of the wheel and the mounting surface of the wheel hub, brake drum or
brake disc. Make sure that any fasteners that attach the rotor to the hub are secured so they
do not interfere with the mounting surfaces of the wheel. Failure to follow these instructions
when installing wheels may result in the wheel nuts loosening and the wheel coming off while
the vehicle is in motion, which could result in loss of control, leading to serious injury or death
to vehicle occupant(s).
NOTICE: Make sure to apply a thin coat of anti-seize lubrication only to the interface between the
wheel pilot bore and the hub pilot. Do not allow the anti-seize to make contact with the
wheel-to-brake disc/drum mounting surface, wheel studs, wheel nuts, brake pads or
brake disc friction surfaces or damage to components may occur.
WHEEL INSTALLATION
5. Clean the wheel and tire mounting surfaces.
6. Apply a thin coat of anti-seize to the wheel hub pilot surface (wheel only).
ATTACHMENT V
PAGE 3 OF 3
SAFETY RECALL 21S26
CPR © 2021FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2021
7. Clean the wheel hub mounting surfaces.
WARNING: Use only the specified lubricant on the wheel studs as directed in the following procedure.
Incorrect lubricant application may result in insufficient wheel nut torque, resulting in possible
wheel/tire separation from the vehicle. Failure to follow this instruction may result in serious
injury to the vehicle occupant(s).
NOTE: Do not allow oil to build up in the wheel stud threads. Only use 2 to 3 drops of oil per wheel hub.
8. Apply 2 to 3 drops of the specified motor oil to a clean shop towel. Using the shop towel, apply the oil
to the wheel stud threads.
• Wipe off any excess oil from the wheel stud threads.
9. On all 2-piece flat wheel nuts, apply one drop of motor oil between the flat washer and the nut. If
corrosion exists, or the integral 2-piece swiveling wheel nut does not rotate freely, install new
swiveling wheel nuts as necessary.
NOTE: Only tighten the nuts finger tight at this stage.
10. Install the wheel and tire and install the wheel nuts.
WARNING: Re-tighten wheel nuts within 160 km (100 mi) after a wheel is reinstalled. Wheels can loosen
after initial tightening. Failure to follow this instruction may result in serious injury to
vehicle occupant(s).
NOTICE: Failure to tighten the wheel nuts in a star/cross pattern can result in high brake disc
runout, which accelerates the development of brake roughness, shudder
and vibration.
NOTE: The wheel nut torque specification is for clean, dry wheel stud and wheel nut threads.
NOTE: Final tightening to be performed with vehicle resting on tires.
11. With the weight of the vehicle on the tires, tighten the wheel nuts.
• Torque:150 lb.ft (204 Nm).
12. If equipped, Install the wheel cover.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under
safety, compliance, or emissions recall. Unless a part is requested to be
returned to Ford, all parts replaced under this FSA must be scrapped in
accordance with all applicable local, state and federal environmental
protection and hazardous material regulations. Refer to the Parts Retention,
Return, & Scrapping section of the FSA dealer bulletin for further information.
Copyright 2021 Ford Motor Company
ATTACHMENT VI
Page 1 of 1
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
*DO NOT DRIVE VEHICLES*
Safety Recall 21S26 – Supplement #1
Certain 2021 Model Year Super Duty Vehicles with Front Wheel Hub Extensions
Wheel Hub Extension Torque Verification
MOBILE REPAIR RECORD
VIN _______________________________ received (check one):
☐ Mobile Repair
☐ Vehicle Towed to Dealership
As outlined below for the 21S26 Field Service Action program.
☐ Mobile Repair – Date: _________________
SEOCONTENT-END
4 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| FORD | F-350 SD | 2021 |
| FORD | F-450 SD | 2021 |
| FORD | F-550 SD | 2021 |
| FORD | F-600 SD | 2021 |
19 Associated Documents
ISSUED Owner Notification Letter(Part 577)
RCONL-21V390-1174.pdf 392.438KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V390-2819.pdf 77.463KB
Recall Quarterly Report #1, 2021-2
RCLQRT-21V390-8446.PDF 211.151KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V390-5532.pdf 77.556KB
Miscellaneous Document – Media Release re FORD MOTOR COMPANY ISSUES SAFETY RECALL FORSELECT 2021 SUPER DUTY VEHICLES
RMISC-21V390-4879.pdf 75.256KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V390-4476.pdf 1579.418KB
Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 21S26 Certain 2021 Model Year Super Duty Vehicles with Front Wheel Hub Extensions Wheel Hub Extension Torque Check
Miscellaneous Document – Amendment 1 Attachment – Chronology of Defect / Noncompliance Determination
RMISC-21V390-0406.pdf 34.243KB
Manufacturer Notices(to Dealers,etc) – June 10, 2021 SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD *DO NOT DRIVE VEHICLES* Safety Recall 21S26 Supplement #1 Certain 2021 Model Year Super Duty Vehicles with Front Wheel Hub Extensions Wheel Hub Extension Torque Verification
RCMN-21V390-1262.pdf 2111.111KB
Defect Notice 573 Report
RCLRPT-21V390-7584.PDF 216.656KB
Recall Acknowledgement
RCAK-21V390-1594.pdf 751.727KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V390-9863.pdf 77.544KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V390-4882.pdf 77.487KB
ISSUED Renotification Notice
ISSUED Renotification Notice
Recall Quarterly Report #2, 2021-3
RCLQRT-21V390-3650.PDF 211.26KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V390-7868.pdf 77.482KB
Recall Quarterly Report #3, 2021-4
RCLQRT-21V390-5242.PDF 211.354KB
ISSUED Renotification Notice
Latest Recalls Documents
- Durable Ratchet Head: Made from Hardened treated Chrome Vanadium steel alloy (Cr-V) Corrosion-Retardant: Satin Finish. Made in Taiwan
- Easy Storage: A sturdy plastic storage case is included. Non-Slip Grip: Knurled handle
- Easy to Read: High Contrast & Dual Range Scale. Accurate: Pre-Calibrated to ± 4%
- Accessories included: 1/2" Drive 5" long Extension Bar
- Simple and Reliable: “Click” sound tells the preset torque value is reached. Stop applying force when you hear and feel it.
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- PRECISION-CALIBRATED FOR ACCURACY & RELIABILITY: Experience unparalleled accuracy with a torque wrench certified to ±3% (clockwise). Each tool is meticulously calibrated and tested against rigorous standards to ensure consistent, repeatable performance. Prevent under-torquing (which can lead to loosening) and over-torquing (which can cause damage and failure), protecting your valuable equipment and projects.
- DURABLE & LONG-LASTING CHROME VANALIUM CONSTRUCTION: Built to withstand the demands of a professional garage, the torque wrench is forged from premium Chrome Vanadium steel (Cr-V) for exceptional strength and wear resistance. The polished chrome finish provides superior corrosion resistance, fighting off rust and ensuring smooth operation and a long service life, even in harsh environments.
- AUDIBLE “CLICK” & HAPTIC FEEDBACK FOR EASY USE: Know instantly when you've reached the desired torque setting. The torque wrench emits a loud, clear "CLICK" sound and provides a distinct vibration in the handle you can feel, even while wearing gloves. This dual-signal system allows for precise operation without the need to constantly watch the scale, reducing user error and fatigue.
- REVERSIBLE RATCHET HEAD & DUAL TORQUE SCALES: The 72-tooth reversible ratchet head offers a slim profile for access to tight spaces and a convenient directional switch for quick tightening or loosening. Features dual torque scales (Ft-Lb and Nm) to work seamlessly with a wide range of imperial and metric specifications without needing complex conversions.
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- 【9-in-1 Torque Solution】Complete set includes 1/4", 3/8", and 1/2" drive click torque wrenches plus 6 essential adapters (extension bars, universal joint, drive adapters) securely stored in a sturdy portable case.
- 【High Precision & Dual Scales】Factory-calibrated to ±3% accuracy with included certificate; features dual-range scales (1/4": 10-220 in.lb, 3/8": 5-45 ft.lb, 1/2": 10-170 ft.lb) for versatile application coverage.
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- 【Smooth 72-Tooth Ratchet & Quick Release】Reversible 72-tooth ratchet head offers a low 5° arc swing for use in tight spaces and smooth operation in both directions. Quick-release button ensures secure socket changes.
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Last update on 2026-05-31 / Affiliate links / Images from Amazon Product Advertising API
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