March 10, 2021 NHTSA CAMPAIGN NUMBER: 21V158000
Driver’s Air Bag Inflator May Explode
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
NHTSA Campaign Number: 21V158
Manufacturer Ford
Motor Company
Components AIR BAGS
Potential Number of Units Affected 2,602,668
Summary
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver’s side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
Remedy
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. The recall began April 9, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 21S12.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant |
| Ranger | 2007-2011 | Twin Cities |
| Edge | 2007-2010 | Oakville |
| MKX | 2007-2010 | Oakville |
| Fusion | 2006-2012 | Hermosillo |
| Milan | 2006-2011 | Hermosillo |
| MKZ/Zephyr | 2006-2012 | Hermosillo |
REASON FOR THIS SAFETY RECALL
NHTSA and Takata have determined that the propellant in certain Takata airbag inflators can experience an alteration over time with exposure to certain climate conditions. A combination of time, high temperature fluctuations, and humidity contribute to the degradation of the propellant in the inflators. This degradation can cause the propellant to burn too quickly, creating high pressure inside the inflator, and in extreme cases causing the inflator to rupture in the event of a crash necessitating airbag deployment. A ruptured inflator can send inflator parts toward vehicle occupants resulting in serious injury or death. Additional information regarding Takata recalls can be found at www.nhtsa.gov and www.safercar.gov.
SERVICE ACTION
Dealers are to replace the driver frontal airbag inflator or module and related components as directed in the Technical Information attachments. This service must be performed on all affected vehicles at no charge to the vehicle owner.
Dealers should also check OASIS to determine if safety recall 19S01 is open for the passenger side airbag. If safety recall 19S01 is open, then it must be completed in addition to safety recall 21S12.
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner letters are expected to begin mailing April 1, 2021. Due to parts not being available in sufficient quantities to service all of the affected vehicles, some vehicle owners will be advised to wait until they receive an additional notification on parts availability to schedule their recall repair. Dealers should repair any affected vehicles that arrive at their dealerships for which parts are available, whether or not the customer has received a letter.
SOLD VEHICLES
- Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
DEPLOYED, MISSING, OR INCOMPATIBLE AIRBAG HANDLING
For vehicles that have deployed, missing, incompatible, or modified airbags, these situations need to be reviewed by the Special Service Support Center (SSSC). Dealers are eligible for compensation to inspect these vehicles and contact the SSSC. Refer to the Deployed, Missing, or Incompatible Airbag
Handling attachment for details prior to attempting a repair.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Ford has not issued instructions to stop driving vehicles under this safety recall and owners can continue to safely drive their vehicles. Parts are also available to repair many affected vehicles.
Rental/loaner vehicles are available if a customer requests one, however the process varies based on parts availability. Before providing a rental vehicle, refer to the Rental Vehicle Policy attachment for full process details. Note that it is not anticipated that there will be a need for many longer-term rentals, however provisions have been developed for them.
IMPORTANT: Dealers must receive prior approval from the Special Service Support Center (SSSC) if the rental days will exceed the pre-approved time as outlined in the Rental Vehicle Policy attachment. Dealers should not place customers in rental vehicles and request reimbursement after being invoiced by the rental agency. These reimbursement requests may be denied and associated costs would become the dealership’s responsibility.
NOTE: This rental vehicle provision is an effort to make it easier for customers to have this recall repair completed on their vehicle and should only be offered when a customer requests a rental vehicle. Rental vehicles must not be used to help manage service department scheduling.
PARTS REQUIREMENTS
Ranger Vehicles
| Part Number | Description | Order Quantity | Claim Quantity |
| 7L5Z-10043B13-B | Driver Airbag Inflator and Knee Bolster Bracket Kit | 1 | 1 |
| Obtain locally | Rotunda Flocked Tape Strip (164-R4903)
– Included in Squeak & Rattle Kit (164-R4900) – One strip will cover eight (8) vehicles | As needed – claim as misc.
OTHER | |
| 3M™ Clear Repair Tape (03439) or equivalent
– One roll (2.9 meters) will cover nine (9) vehicles | |||
PARTS REQUIREMENTS
Edge and MKX Vehicles
To place an order for the following parts, submit a VIN-specific Part Order contact via the SSSC Web Contact Site.
NOTE: Parts for Edge and MKX vehicles are dependent upon the vehicle’s interior color and/or trim level. When part orders are placed through the SSSC, the correct part will be ordered based on the vehicle’s VIN. Otherwise dealers should use the Ford ECat dealer parts catalog with the vehicle’s VIN to identify the correct driver airbag module for each vehicle. The parts catalog can be used for Edge and MKX vehicles only.
| Base Part Number | Description | Order Quantity | Claim Quantity |
| -78043B13- | Driver Airbag Module | 1 | 1 |
Fusion, Milan, and MKZ/Zephyr Vehicles
To place an order for the following part, submit a VIN-specific Part Order contact via the SSSC Web Contact Site.
| Part Number | Description | Order Quantity | Claim Quantity |
| 8E5Z-54043B13-C | Driver Airbag Inflator | 1 | 1 |
CERTAIN 2007-2011 MODEL YEAR RANGER VEHICLES — DRIVER AIRBAG INFLATOR AND KNEE BOLSTER BRACKET REPLACEMENT
SERVICE PROCEDURE
NOTE: For vehicles that have deployed, missing, incompatible, or modified airbags, these situations need to be reviewed by the Special Service Support Center (SSSC). Dealers are eligible for reimbursement to contact the SSSC. Refer to the Deployed, Missing, or Incompatible Airbag Handling attachment for details prior to attempting a repair.
IMPORTANT: Both the airbag inflator and knee bolster bracket must be replaced to maintain acceptable crash performance. Additionally, the parts used in this safety recall may physically appear to be identical, but they have differing operating characteristics. It is crucial that parts are NOT interchanged or substituted. Do not disassemble, modify, or alter the parts or repair procedure in any way. Doing so may prevent the airbag from operating properly during a deployment.
WARNING: Failure to follow the instructions and warnings in the Workshop Manual (WSM) may result in injury.
NOTE: If the Airbag Readiness light indicates no Supplemental Restraint System (SRS) faults are present, it is not necessary to follow the WSM SRS Depowering and Repowering steps. Turn the ignition to OFF and wait 1 minute, then it is safe to proceed with airbag inflator replacement.
NOTE: The ignition must remain OFF until this service procedure is completed.
1. Remove the driver airbag from the Please follow the WSM procedures in Section 501-20B.
2. Set the airbag face down onto a surface that will not scratch or damage the airbag face.
WARNING: Do not allow any debris on or around airbag once the inflator is removed.
3. Remove and discard the four airbag inflator retaining nuts from the driver side airbag. See Figure 1.
4. NOTE: In order to verify the correct airbag inflator is installed, mark the old airbag inflator with a felt tip marker prior to removal.
– Remove the airbag inflator and set aside for return shipping. See Figure 1.
NOTE: The serial number of the new airbag inflator must be provided to Ford for the warranty claim to be processed.
5. Record the 13 character serial number of the new airbag inflator on the repair order. See Figure 2.
6. NOTE: The new airbag inflator must be installed in the same orientation as the original part.
Install the new inflator into the driver airbag. Verify the alignment tab on the airbag housing is aligned with the cut-out on the inflator. See Figure 1.
7. Install four new airbag inflator nuts onto the driver airbag. See Figure 1.
- Tighten to 6.5 Nm (57 lb-in).
8. Re-install the driver airbag. Please follow the WSM procedures in Section 501-20B.
NOTE: Confirm that the Airbag Readiness light still indicates no SRS faults are present.
9. Package the replaced inflator in the new part box and provide to the appropriate dealership personnel for part returns. Proceed to the Knee Bolster Bracket Replacement Procedure on Page 4.
Knee Bolster Bracket Replacement Procedure
1. Remove the two hood release handle retainers and position the handle and cable aside. See Figure 3.
2. Remove the two parking brake handle retainers and postion aside. See Figure 4.
3. Remove the two lower steering column opening trim panel retainers. See Figure 5.
4. Remove the steering column opening trim panel by pulling the panel toward the rear of the vehicle to release the upper panel clips. See Figure 6.
5. Remove the five retainers and the steering column opening knee bolster. See Figure 7.
- Tighten to 62 in-lb (7 Nm).
6. Using a small hand saw, cut the lower instrument panel substrate in the two areas indicated in Figure 8.
NOTE: Take care not to cut the instrument panel metal frame behind the substrate.
7. Remove the lower knee bolster bracket retainer. See Figure 9.
8. Remove the section of the lower instrument panel, that was cut out previously, and set aside to be used later in this procedure. See Figure 10.
9. Loosen, but do not remove, the upper knee bolster bracket retainer, then fully remove the center knee bolster bracket retainer. See Figure 11.
10. Remove and discard the LH instrument panel knee bolster bracket by sliding the lower portion of the bracket off of the alignment pin, then lift the bracket off of the upper bracket retainer. See Figure 12.
11. Install the new LH instrument panel knee bolster bracket by reversing the removal procedure.
- Tighten the upper and center retainers to 28 in-lb (3.2 Nm).
12. Using a strip of flocked tape from the Rotunda – Squeak and Rattle Repair Kit (164-R4900), measure and cut a 0.75 inch (19mm) x 1.75 inch (44mm) piece of flocked tape. Using the adhesive backing, adhere the piece of flocked tape onto the metal frame half way between the inboard substrate cut, as shown in Figure 13.
13. Reinstall the piece of instrument panel substrate that was previously cut out and install the retainer. See Figure 14.
- Tighten to 28 in-lb (3.2 Nm).
14. Using a clear automotive repair tape, such as 3M™ Clear Repair Tape (03439), cut a strip 12 inches (304mm) in length. wrap the tape around the inboard cut on the substrate and the instrument panel frame as shown in Figure 15.
15. Reassemble the vehicle by reversing the removal procedures from steps 1-5 above.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.
CERTAIN 2006-2012 MODEL YEAR FUSION, MKZ/ZEPHYR AND 2006-2011 MODEL YEAR MILAN VEHICLES — DRIVER AIRBAG INFLATOR REPLACEMENT
SERVICE PROCEDURE
NOTE: For vehicles that have deployed, missing, incompatible, or modified airbags, these situations need to be reviewed by the Special Service Support Center (SSSC). Dealers are eligible for reimbursement to contact the SSSC. Refer to the Deployed, Missing, or Incompatible Airbag Handling attachment for details prior to attempting a repair.
IMPORTANT: The parts used in this safety recall may physically appear to be identical, but they have differing operating characteristics. It is crucial that parts are NOT interchanged or substituted. Do not disassemble, modify, or alter the parts or repair procedure in any way. Doing so may prevent the airbag from operating properly during a deployment.
WARNING: Failure to follow the instructions and warnings in the Workshop Manual (WSM) may result in injury.
NOTE: If the Airbag Readiness light indicates no Supplemental Restraint System (SRS) faults are present, it is not necessary to follow the WSM SRS Depowering and Repowering steps. Turn the ignition to OFF and wait 1 minute, then it is safe to proceed with airbag inflator replacement.
NOTE: The ignition must remain OFF until this service procedure is completed.
1. Remove the driver airbag from the vehicle. Please follow the WSM procedures in Section 501-20B.
2. Set the airbag face down onto a surface that will not scratch or damage the airbag face.
WARNING: Do not allow any debris on or around airbag once the inflator is removed.
3. Remove and discard the four airbag inflator retaining nuts from the driver side airbag. See Figure 1.
4. NOTE: In order to verify the correct airbag inflator is installed, mark the old airbag inflator with a felt tip marker prior to removal.
Remove the airbag inflator and set aside for return shipping. See Figure 1.
NOTE: The serial number of the new airbag inflator must be provided to Ford for the warranty claim to be processed.
5. Record the 13 character serial number of the new airbag inflator on the repair order. See Figure 2.
6. NOTE: The new airbag inflator must be installed in the same orientation as the original part.
Install the new inflator into the driver airbag. Verify the alignment tab on the airbag housing is aligned with the cut-out on the inflator. See Figure 1.
7. Install four new airbag inflator nuts onto the driver airbag. See Figure 1.
- Tighten to 6.5 Nm (57 lb-in).
8. Re-install the driver airbag. Please follow the WSM procedures in Section 501-20B.
NOTE: Confirm that the Airbag Readiness light still indicates no SRS faults are present.
9. Package the replaced inflator in the new part box and provide to the appropriate dealership personnel for part returns.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.
CERTAIN 2007-2010 MODEL YEAR EDGE AND MKX VEHICLES — DRIVER AIRBAG MODULE REPLACEMENT
SERVICE PROCEDURE
NOTE: For vehicles that have deployed, missing, incompatible, or modified airbags, these situations need to be reviewed by the Special Service Support Center (SSSC). Dealers are eligible for reimbursement to contact the SSSC. Refer to the Deployed, Missing, or Incompatible Airbag Handling attachment for details prior to attempting a repair.
IMPORTANT: The parts used in this safety recall may physically appear to be identical, but they have differing operating characteristics. It is crucial that parts are NOT interchanged or substituted. Do not disassemble, modify, or alter the parts or repair procedure in any way. Doing so may prevent the airbag from operating properly during a deployment.
WARNING: Failure to follow the instructions and warnings in the Workshop Manual (WSM) may result in injury.
NOTE: If the Airbag Readiness light indicates no Supplemental Restraint System (SRS) faults are present, it is not necessary to follow the WSM SRS Depowering and Repowering steps. Turn the ignition to OFF and wait 1 minute, then it is safe to proceed with airbag inflator replacement.
NOTE: The ignition must remain OFF until this service procedure is completed.
1. Remove the driver airbag. Please follow the WSM procedures in Section 501-20B.
NOTE: The serial number of the new airbag inflator must be provided to Ford for the warranty claim to be processed.
2. Record the 13 character serial number of the new airbag inflator on the repair order. See Figure 1.
3. Install the new driver airbag. Please follow the WSM procedures in Section 501-20B.
NOTE: Confirm that the Airbag Readiness light still indicates no SRS faults are present.
4. Package the original airbag in the new part box and provide to the appropriate dealership personnel for part returns.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.
Dear Customer,
Your dealer is unable to complete the Takata airbag recall repair on your vehicle because the airbag in your vehicle is either deployed, missing, or has incompatible parts installed from a preexisting condition. The Takata airbag recall covers the cost of parts and labor for replacing the defective airbag inflator or module, but not the entire airbag system.
Your dealer has verified that the safety risk associated with the airbag inflators, and the reason for this recall, is not currently present on your vehicle. However, because your vehicle’s airbags are either deployed, missing, or have incompatible parts installed, your vehicle’s airbags may not operate as designed in the event of a crash, increasing the risk of injury or death. You are responsible for the cost of restoring your vehicle’s airbag system. If the recall condition is present once the airbag system is restored, your dealer will replace the airbag inflators free of charge.
Ford Customer Service Division
FORD MOTOR COMPANY PROVIDES DETAILS ON TWO SAFETY RECALLS IN NORTH AMERICA
MAR 12, 2021 | DEARBORN, MICH.
DEARBORN, Mich., March 12, 2021 – Today, Ford Motor Company announced details of two safety recalls in North America.
Ford proceeds with previously announced safety recall for multiple vehicles with certain Takata driver-side front airbag inflators, in accordance with NHTSA’s denial of Ford’s petition
In affected vehicles, the driver-side front airbag inflators were installed as original equipment and contain a calcium sulfate desiccant. Takata determined that desiccated propellant in these inflators may degrade after long-term exposure to high humidity and temperature cycling, which could cause an inflator to rupture during airbag deployment. While this condition could result in serious injury or death, Ford is not aware of any reports of a rupture of an airbag with calcium sulfate desiccant.
Unlike previously recalled Takata airbag parts, these driver-side airbags contain a moisture-absorbing desiccant and perform differently. Ford believes its extensive data demonstrates that a safety recall is not warranted for the driver-side airbag and in August 2017 petitioned the National Highway Traffic Administration. However, the company respects NHTSA’s decision issued in January 2021 to deny Ford’s petition and is proceeding with this recall accordingly.
This action affects approximately 2.6 million vehicles in the U.S. and federal territories, 274,737 in Canada and 46,078 in Mexico. It includes 2006-12 Ford Fusion, 2007-10 Ford Edge, 2007-11 Ford Ranger, 2006-11 Mercury Milan, 2006-12 Lincoln Zephyr/MKZ, and 2007-10 Lincoln MKX vehicles.
Dealers will replace the driver-side front airbag inflator or airbag module. Owner notifications will begin the week of April 1.
The Ford reference number for this recall is 21S12.
Safety recall issued to recover 19 tires over-cured by the supplier
According to defect notification 21T-001 filed by Continental Tire of America, certain tires supplied to Ford and other auto manufacturers may have cured beyond specification. Affected tires may experience a framework break in the sidewall, with sudden air loss, or a belt edge separation that could lead to a partial or full tread/belt loss. While these conditions may increase the risk of a crash, Ford is not aware of any related reports of accident or injury.
This action affects 15,769 vehicles in the U.S. and federal territories, 3,082 in Canada and 138 in Mexico. Covered vehicles include select 2018-20 Ford F-250 and F-350, select 2018 F-150, and select 2019 Ford Escape vehicles.
Dealers will inspect tires and replace those that match the suspect tire list provided by Continental Tire of America. In those cases, dealers will also replace the corresponding tire on the opposite side of the axle. If a pair of tires is replaced, the new tires will be installed/moved to the rear axle.
Owner notifications will begin the week of March 29.
The Ford reference number for this recall is 21S10.
Chronology of Defect / Noncompliance Determination
Provide the chronology of events leading up to the defect decision or test data for the noncompliance decision.
June 2016. At NHTSA’s request, Ford and Takata initiated a voluntary project to recover and evaluate PSDI-5 inflators that use calcium sulfate as a desiccant from certain Ford vehicles operated in three climate zones (FL, MI, AZ).
March 2017 – July 2017. Data on field return parts gathered by Takata on both Nissan and Ford parts was reviewed with the Agency. Additional Ford inflators were subjected to live dissections as well as ballistic testing and pressure measurements. Ford met with the Agency in Washington, D.C. to review current test data as well as discuss expanding the parts harvest program to additional vehicle platforms and geographic areas.
July 10, 2017. As directed by NHTSA, Takata submitted a Defect Information Report (DIR) to NHTSA on all PSDI-5 driver side airbag inflators that use “2004” generate with calcium sulfate as a desiccant
On August 16, 2017. Ford timely filed an inconsequentiality petition for relief from notification and remedy requirements under the Motor Vehicle Safety Act for the subject airbag inflators.
August 2017 – January 2021
Ford harvested parts from customer vehicles and the parts were evaluated by Takata and other independent experts. Ford met with the Agency throughout the time period and provided updates on the status of the evaluations as well as expected service life projections.
January 19, 2021. NHTSA denied Ford’s petition and directed Ford to submit to NHTSA a proposed schedule for the notification of vehicle owners and the launch of a remedy.
March 3, 2021. Ford’s Field Review Committee reviewed the topic. Ford has not made a determination that a safety related defect exists in the subject vehicles, and Ford believes, that based on the scientific and factual data to date, that the desiccated inflators in the subject vehicles do not present an unreasonable risk to safety. However, Ford will abide by the Agency’s decision and conduct a safety recall on the subject vehicles in accordance with the plan discussed with NHTSA in February 2021.
40 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| FORD | EDGE | 2007-2010 |
| FORD | FUSION | 2006-2012 |
| FORD | RANGER | 2007-2011 |
| LINCOLN | MKX | 2007-2010 |
| LINCOLN | MKZ | 2006-2012 |
| LINCOLN | ZEPHYR | 2006-2012 |
| MERCURY | MILAN | 2006-2011 |
18 Associated Documents
Recall Quarterly Report #1, 2021-2
RCLQRT-21V158-6250.PDF 211.148KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re Awareness Communication – Safety Recall 21S12 Certain 2006-2012 Fusion and MKZ/Zephyr, 2006-2011 Milan, 2007-2010 Edge and MKX, and 2007-2011 Ranger Vehicles Driver Airbag Inflator Replacement
RCMN-21V158-2871.pdf 132.493KB
Miscellaneous Document – Media Release re FORD MOTOR COMPANY PROVIDES DETAILS ON TWOSAFETY RECALLS IN NORTH AMERICA
RMISC-21V158-2565.pdf 318.103KB
ISSUED Renotification Notice
Owner Notification Letter(Part 577)
RCONL-21V158-5532.pdf 52.588KB
Manufacturer Notices(to Dealers,etc) – Safety Recall 21S12 Certain 2007-2011 Ranger, 2007-2010 Edge and MKX, 2006-2012 Fusion and MKZ/Zephyr, and 2006-2011 Milan Vehicles Driver Airbag Inflator Replacement
RCMN-21V158-8831.pdf 7114.163KB
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-21V158-9464.pdf 49.033KB
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-21V158-0775.pdf 44.531KB
Recall Acknowledgement
RCAK-21V158-7341.pdf 190.513KB
Defect Notice 573 Report
RCLRPT-21V158-8333.PDF 218.09KB
Miscellaneous Document – Chronology of Defect / Noncompliance Determination
RMISC-21V158-9786.pdf 77.462KB
ISSUED Renotification Notice
RCRN-21V158-8030.pdf 400.954KB
ISSUED Renotification Notice
RCRN-21V158-2590.pdf 610.785KB
ISSUED Renotification Notice
Recall Quarterly Report #2, 2021-3
RCLQRT-21V158-1150.PDF 211.255KB
ISSUED Renotification Notice
RCRN-21V158-4618.pdf 400.665KB
ISSUED Renotification Notice
RCRN-21V158-7585.pdf 401.118KB
Recall Quarterly Report #3, 2021-4
RCLQRT-21V158-6479.PDF 211.356KB
Latest Recalls Documents
- [Easy to Use—Work Out of the Box] + [FOXWELL 2026 New Version] FOXWELL NT604 Elite scan tool is the 2026 new version from FOXWELL, designed for car owners who want to figure out the cause of issues before fixing car problems by scanning common systems like ABS, SRS, engine, and transmission. The NT604 Elite obd2 scanner diagnostic tool comes with the latest software—no need to waste time downloading software first. Plug the scanner into the OBDII port with OBDII cable to start the diagnosis.
- [Affordable] + [Reliable Car Health Monitor] Will you be confused what happens when the warning light of ABS/SRS/transmission/check engine flashes? Instead of taking your cars to dealership, this FOXWELL scanner will help you do a thorough scanning and detection for your cars and pinpoint the root cause. Note：The device is a diagnostic tool, not a repair tool. To turn off a warning light, you must first physically repair the issue causing it. Only then can the scanner be used to clear the corresponding fault code.
- [5 in 1 Car Diagnostic Scanner] Compared with obd scanners (50-100), NT604 Elite code scanner not only includes their OBDII diagnosis but also serves as ABS/SRS scanner, transmission and check engine code reader. When it’s an odb2 scanner, you can use it to check if your car is ready for annual test through I/M readiness menu. In addition, live data stream, built-in DTC library, data play back and print, all these features are a big plus for it. Note: doesn't support maintenance functions like reset or relearn. For the SRS system, NT604 Elite can read and clear common fault codes not caused by a crash, but crash/collision data cannot be cleared.
- [Fantastic AUTOVIN] + [No extra software fee] Through the AUTOVIN menu, this NT604 Elite car scanner allows you to get your V-IN and vehicle info rapidly, no need to take time to find your V-IN and input one by one. What's more, the NT604 Elite ABS SRS scanner supports 60+ car brands from worldwide (America/Asia/Europe). You don’t need to pay extra software fee. AUTOVIN may not work on some older vehicles or certain vehicle brands. If AUTOVIN fails, please input the vin code manually or go to the Diagnostic Menu to select your vehicle model.
- [Solid protective case KO plastic carrying bag] + [Lifetime update] Almost all same price-level car scanner diagnostic tool only offers plastic bag to hold the scanner.However, NT604 Elite automotive scanner is equipped with solid protective case, preventing your obd2 scanner from damage. Then you don’t need to pay extra money to buy a solid toolbox.
- 【Reset ABS/SRS/Transmission/Engine Lights】 More than an check engine code reader, OBDMATE OM901 obd2 scanner performs comprehensive diagnostics for the 4 most-used systems (ABS/SRS/Engine/Transmission). It quickly clears fault codes, turns off warning lights, read data stream and auto VIN.
- 【3.5" Handheld Scanner with 4 System Diagnose】 3.5" Super large TFT screen equipped displays an intuitive menu and clear readings of various sensors from ABS, SRS, ECM and TCM systems. It arrived with a silicone protective case and hard-shell carrying case, ensuring long-lived durability and drop resistance. The car diagnostic tool is plug-to-play designed, plug it and get diagnosis started without any batteries or updates required.
- 【One-Click I/M Readines&Full OBD2 Functions】 Press F1 to get an intuitive corloured form about whether various emissions-related systems on the vehicle are operating properly. Help you get smog-check ready quickly. OM901 car scanner supports all essential OBD2 functions you need: read & clear codes, view freeze frame, read I/M readiness, retrieve VIN, live data stream (with graphing display), O2 sensor test, onboard monitoring mode, and EVAP leak test.
- 【Battery Voltage Check&DLC Pin Test】 It allows you to monitor battery health by monitoring current battery voltage. Plus, this obd2 diagnostic tool features DLC 16-PIN test to check current voltage of every pin.
- 【Automotive Scanner Diagnostic Kit】 The package comes with 1 car scanner, 1 USB-type c cable, 1 hard storage bag and 1 user manual(en). Free to update without any hidden fees. 5 languanges available in setting including English, French, Italian, German and Espanish. Valuable and Portable, making it a great tool kit for car owners, DIY enthusiasts, and professional mechanics.
Engine/Transmission/SRS/ABS Diagnostic Tool, Oil Reset/EPB Reset/Battery Match, Car Code Reader with Auto VIN, WiFi Lifetime Update, Compatible with 7000+ Cars" title="Safety Recall 21S12 - Driver Airbag Inflator Replacement - 2006-2012 Ford Lincoln & Mercury 6">
- 【4 SYSTEMS DIAGNOSTICS OBD2 SCANNER】- More than a standard check engine code reader, this OBD2 scanner diagnostic tool covers Engine, Transmission, SRS (Airbag), and ABS (Anti-lock Brakes) – detecting 90%+ vehicle faults that basic obd scanners miss. It’s a professional car diagnostic scanner designed for both DIYers and small repair shops, saving you trips to expensive mechanics.
- 【3 ESSENTIAL RESET FUNCTIONS FOR HOME MAINTENANCE】-Built-in Oil Reset, EPB Reset, and Battery Match – this car scanner diagnostic tool lets you complete maintenance tasks at home: clear oil change reminders, reset electronic parking brakes after pad replacement, and calibrate new batteries. Skip 50−100$ dealer fees with a scanner for car that turns complex jobs into 5-minute tasks.
- 【COMPATIBILITY WITH 1996+ CARS & SMALL TURCKS】-As a Code reader for cars and small trucks, it supports 9 OBDII protocols (SAE J1850 PWM/SAE J1850 VPW/IS09 141-2/IS0 14230-4 KWP/IS0 15765-4 CAN ETC.) – compatible with most of 1996+ gasoline vehicles and small trucks. Auto VIN automatically identifies your vehicle, making it the easiest vehicle code reader for beginners to use right out of the box.
- 【14 BASIC DIAGNOSTIC FEATURES FOR ALL SCENARIOS】-This car code reader includes Read/Clear DTCs, Live Data Graphs, I/M Readiness Status, Freeze Frame Data, Battery Test, and Oxygen Sensor Monitoring – everything you need for smog test prep, used car inspections, and daily fault checks. It's not just an engine code reader,also a complete diagnostic scanner for all vehicles.
- 【LIFETIME WIFI UPDATES FOR ONGOING COMPATIBILITY】-Unlike outdated odb2 scanners that require paid subscriptions, this OBD2 scanner offers lifetime WiFi updates – get the latest DTC library (100000+ codes) and new vehicle coverage quarterly. No computer needed: connect to WiFi directly, and your car reader diagnostic stays compatible with new models for years.
- [Diagnose Like a Pro] BlueDriver Pro Next-Gen is a professional OBD2 scanner and diagnostic tool that helps you scan, understand, and clear vehicle trouble codes with confidence. Turn your phone into a powerful car diagnostic scanner—no guesswork, no unnecessary repairs.
- [Read and Clear More Codes Than Ever] Read and clear more codes than basic car code readers. Access enhanced diagnostics for Check Engine, ABS, SRS, Airbag, TPMS, Transmission, and more on supported vehicles, including expanded coverage on newer model years.
- [Verified Fixes and Real-Time Data] Get unlimited, technician-verified repair reports matched to your VIN, with definitions, causes, and confirmed fixes. Monitor live vehicle data as you drive, view freeze frames, check smog readiness, and analyze Mode 6 test results.
- [Expanded Make & Model Coverage] Optimized for today’s vehicles with strong support for GM, Ford, Stellantis (RAM, Jeep, Chrysler), Toyota, Honda, Nissan, Mazda, Subaru, Hyundai, Mercedes-Benz, BMW, and VW. Enhanced communication on select 2024+ Nissan and Mazda models (see compatibility chart).
- [Gas Vehicles 1996+ & Select Light-Duty Trucks] Works with all gas-powered vehicles made in 1996 or newer, plus select light-duty trucks and diesels, including F-250, RAM 2500, Silverado, and Sierra. Built for daily drivers, family vehicles, and real-world truck use.
- PAID FOR ITSELF ON FIRST USE - SAVE ON EVERY DIAGNOSIS: Avoid expensive shop fees and take control of vehicle repairs at home. The NT614 Elite delivers professional-level diagnostics for Engine, ABS, SRS Airbag, and Transmission systems, helping you quickly identify the real cause of warning lights and avoid unnecessary repairs. With 5 essential service resets including Oil Reset, EPB, ABS Bleeding, SAS Calibration, and Throttle Relearn, you can complete everyday maintenance and repairs without paying dealership visit. Features WiFi updates, no registration required, and plug-and-play setup with no extra power cord
- 5 ESSENTIAL RESETS FOR REAL DIY MAINTENANCE: More than just a diagnostic tool, the NT614 Elite gives you the service functions DIYers actually need to avoid expensive shop visits. Perform Oil Reset, EPB brake service, ABS bleeding, steering angle calibration, and throttle relearn to fix common maintenance issues at home with confidence. Reset warning lights, replace brake pads, restore throttle performance, and complete essential maintenance without paying dealership labor costs. Note: Function availability varies by vehicle make, model, year, engine type, and system configuration. Please confirm compatibility before purchase.
- SAME 4-SYSTEM DIAGNOSTICS AS NT604: Built on the trusted NT604, the NT614 Elite delivers full diagnostics for Engine, ABS, SRS Airbag, and Transmission systems-helping you identify the root cause behind warning lights instead of guessing. Read and clear codes, view live data graphs, monitor engine temperature, wheel speed sensors, transmission temperature, and more for accurate troubleshooting at home. Fault codes can only be cleared once the underlying vehicle issue is fixed.
- LIVE DATA GRAPHING - FIND PROBLEMS BEFORE THEY GET EXPENSIVE: See what basic scanners miss with real-time data displayed in easy-to-read graphs. Monitor fuel trims, oxygen sensors, engine load, RPM, battery voltage, and transmission temperature to detect intermittent or hidden problems before they become costly repairs. Diagnose faster and make smarter repair decisions with visual data insights
- AUTO VIN + LIFETIME WI-FI UPDATES + WIDE COVERAGE: AutoVIN instantly identifies your vehicle for faster setup and fewer errors. If it is too slow or fails, please manually enter the VIN. Generate professional vehicle health reports for maintenance tracking, used car inspections, or sharing with mechanics. Stay updated with lifetime free Wi-Fi updates-no subscriptions or hidden fees. Supports 90+ brands and 10,000+ models including Ford, Toyota, BMW, Mercedes-Benz, Honda, Nissan, Volkswagen, Hyundai, Subaru, and more for long-term reliable use. Note: Works with most OBD2-compliant vehicles; please confirm compatibility before purchase.
Last update on 2026-05-30 / Affiliate links / Images from Amazon Product Advertising API
SEOCONTENT-START
April 2021 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 21S12 / NHTSA Recall 21V-158 2010 Milan Hybrid Your Vehicle Identification Number (VIN): NOTE: You previously had an airbag safety recall repair performed on the passenger side of your vehicle. This recall will address the driver side airbag. This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. The Administrator of the National Highway Traffic Safety Administration (NHTSA) has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? In the event of a crash that causes deployment of the driver airbag, the driver airbag inflator in your vehicle may explode. What is the risk? If an airbag inflator explodes, sharp metal fragments could strike the driver or other occupants causing serious injury or death. What will Ford and your dealer do? Ford Motor Company is working closely with its suppliers to produce parts for this repair. When parts become available in sufficient quantities, Ford Motor Company will notify you via mail to schedule a service appointment with your dealer for repairs to be completed free of charge (parts and labor). Parts are anticipated to be available in the third quarter of 2021. What should you do? When parts are available in sufficient quantities, Ford Motor Company will send a letter to inform you that parts are available and to contact your dealer to schedule a repair. Ford has not issued instructions to stop driving your vehicle under this safety recall. When parts are available, you should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. If you do not already have a servicing dealer, you can access owner.ford.com for dealer addresses, maps, and driving instructions. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 13952 21S12 MCNP/DTB1P2M121 COVID-19 (CORONAVIRUS) Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit owner.ford.com. Thank you for your attention to this important matter. Ford Customer Service Division * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de campaña de seguridad 21S12 / Campaña 21V-158 de la NHTSA 2010 Milan Hybrid Número de identificación del vehículo (VIN): NOTA: Con anterioridad usted realizó en su vehículo una reparación asociada a la campaña de seguridad de la bolsa de aire del lado del pasajero. Esta campaña está dirigida a la bolsa de aire del lado del conductor. Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. El administrador de la Administración Nacional de Seguridad del Tráfico en las Carreteras (NHTSA) ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? En caso de producirse un choque que genere el despliegue de la bolsa de aire del conductor, el inflador de la bolsa de aire del conductor de su vehículo podría detonar. ¿Qué riesgo existe? Si detona el inflador de una bolsa de aire, se podrían desprender fragmentos de metal puntiagudos y golpear al conductor o a otros ocupantes y provocarles lesiones graves o incluso la muerte. ¿Qué medidas adoptarán Ford y su distribuidor? Ford Motor Company colabora estrechamente con sus proveedores para fabricar las piezas para esta reparación. Cuando estas estén disponibles en cantidades suficientes, Ford Motor Company le avisará mediante correo para programar una cita de servicio con su distribuidor y así realizar las reparaciones sin costo alguno (piezas y mano de obra). Se prevé que las piezas estarán disponibles en el tercer trimestre de 2021. ¿Qué debe hacer? Cuando las piezas estén disponibles en cantidades suficientes, Ford Motor Company le enviará una carta para informarle la disponibilidad de estas y solicitarle que se comunique con su distribuidor a fin de programar una reparación. Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Cuando las piezas se encuentren disponibles, deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad. Abril de 2021 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 4 of 4 A/4/000001/0001 13952 21S12 MCNP/DTB1P2M121 ¿Qué debe hacer? (continuación) Si aún no tiene un distribuidor para realizar el servicio, puede acceder a owner.ford.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. COVID-19 (CORONAVIRUS) Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección antes y después de realizar servicio en cada uno de los vehículos de nuestros clientes. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio esencial. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Ford y su distribuidor local están trabajando arduamente para mantenerlo en las calles durante estos tiempos difíciles, visite owner.ford.com. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente
*****************************************************************************************************************
April 2021 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 21S12 / NHTSA Recall 21V-158 2012 Fusion Hybrid Your Vehicle Identification Number (VIN): NOTE: You previously had an airbag safety recall repair performed on the passenger side of your vehicle. This recall will address the driver side airbag. This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. The Administrator of the National Highway Traffic Safety Administration (NHTSA) has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? In the event of a crash that causes deployment of the driver airbag, the driver airbag inflator in your vehicle may explode. What is the risk? If an airbag inflator explodes, sharp metal fragments could strike the driver or other occupants causing serious injury or death. What will Ford and your dealer do? Ford Motor Company is working closely with its suppliers to produce parts for this repair. When parts become available in sufficient quantities, Ford Motor Company will notify you via mail to schedule a service appointment with your dealer for repairs to be completed free of charge (parts and labor). Parts are anticipated to be available in the third quarter of 2021. What should you do? When parts are available in sufficient quantities, Ford Motor Company will send a letter to inform you that parts are available and to contact your dealer to schedule a repair. Ford has not issued instructions to stop driving your vehicle under this safety recall. When parts are available, you should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. If you do not already have a servicing dealer, you can access owner.ford.com for dealer addresses, maps, and driving instructions. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. COVID-19 (CORONAVIRUS) Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit owner.ford.com. Thank you for your attention to this important matter. Ford Customer Service Division JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 07860 21S12 FCNP/DTB1P2F121 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de campaña de seguridad 21S12 / Campaña 21V-158 de la NHTSA 2012 Fusion Hybrid Número de identificación del vehículo (VIN): NOTA: Con anterioridad usted realizó en su vehículo una reparación asociada a la campaña de seguridad de la bolsa de aire del lado del pasajero. Esta campaña está dirigida a la bolsa de aire del lado del conductor. Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. El administrador de la Administración Nacional de Seguridad del Tráfico en las Carreteras (NHTSA) ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? En caso de producirse un choque que genere el despliegue de la bolsa de aire del conductor, el inflador de la bolsa de aire del conductor de su vehículo podría detonar. ¿Qué riesgo existe? Si detona el inflador de una bolsa de aire, se podrían desprender fragmentos de metal puntiagudos y golpear al conductor o a otros ocupantes y provocarles lesiones graves o incluso la muerte. ¿Qué medidas adoptarán Ford y su distribuidor? Ford Motor Company colabora estrechamente con sus proveedores para fabricar las piezas para esta reparación. Cuando estas estén disponibles en cantidades suficientes, Ford Motor Company le avisará mediante correo para programar una cita de servicio con su distribuidor y así realizar las reparaciones sin costo alguno (piezas y mano de obra). Se prevé que las piezas estarán disponibles en el tercer trimestre de 2021. ¿Qué debe hacer? Cuando las piezas estén disponibles en cantidades suficientes, Ford Motor Company le enviará una carta para informarle la disponibilidad de estas y solicitarle que se comunique con su distribuidor a fin de programar una reparación. Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Cuando las piezas se encuentren disponibles, deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a owner.ford.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. COVID-19 (CORONAVIRUS) Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección antes y después de realizar servicio en cada uno de los vehículos de nuestros clientes. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio esencial. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Ford y su distribuidor local están trabajando arduamente para mantenerlo en las calles durante estos tiempos difíciles, visite owner.ford.com. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente Abril de 2021 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789
*****************************************************************************************************************
August 2021 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 21S12 / NHTSA Recall 21V-158 2007 Ranger Your Vehicle Identification Number (VIN): AN ADDITIONAL REPAIR IS AVAILABLE FOR YOUR VEHICLE NOTE: You have been receiving notices about an airbag safety recall on the passenger side of your vehicle. This new recall will address the driver side airbag. This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. The Administrator of the National Highway Traffic Safety Administration (NHTSA) has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? In the event of a crash that causes deployment of the driver airbag, the driver airbag inflator in your vehicle may explode. What is the risk? If an airbag inflator explodes, sharp metal fragments could strike the driver or other occupants causing serious injury or death. What will Ford and your dealer do? Ford Motor Company has authorized your dealer to replace the airbag inflator free of charge (parts and labor). How long will it take? The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. What should you do? Please call your dealer without delay and request a service date for Recall 21S12. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. If you do not already have a servicing dealer, you can access owner.ford.com for dealer addresses, maps, and driving instructions. JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 04421 21S12 FOPA/DTB121S121 What should you do? (continued) Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. COVID-19 (CORONAVIRUS) Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit owner.ford.com. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: owner.ford.com. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety Recall 21V-158. Thank you for your attention to this important matter. Ford Customer Service Division 21S12 FOPA/DTB121S121 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de campaña de seguridad 21S12 / Campaña 21V-158 de la NHTSA 2007 Ranger Número de identificación del vehículo (VIN): SE ENCUENTRA DISPONIBLE UNA REPARACIÓN ADICIONAL PARA SU VEHÍCULO NOTA: Si ha estado recibiendo avisos sobre la campaña de seguridad de la bolsa de aire en el lado del pasajero de su vehículo. Esta nueva campaña está dirigida a la bolsa de aire del lado del conductor. Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. El administrador de la Administración Nacional de Seguridad del Tráfico en las Carreteras (NHTSA) ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? En caso de producirse un choque que genere el despliegue de la bolsa de aire del conductor, el inflador de la bolsa de aire del conductor de su vehículo podría detonar. ¿Qué riesgo existe? Si detona el inflador de una bolsa de aire, se podrían desprender fragmentos de metal puntiagudos y golpear al conductor o a otros ocupantes y provocarles lesiones graves o incluso la muerte. ¿Qué medidas adoptarán Ford y su distribuidor? Ford Motor Company ha autorizado a su distribuidor a reemplazar el inflador de la bolsa de aire sin costo alguno (piezas y mano de obra). ¿Cuánto tiempo tomará? El tiempo necesario para reparar será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. ¿Qué debe hacer? Llame a su distribuidor lo antes posible y solicite una cita de servicio para llevar a cabo la campaña 21S12. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a owner.ford.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Agosto de 2021 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 4 of 4 A/4/000001/1 04421 21S12 FOPA/DTB121S121 ¿Qué debe hacer? (continuación) Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos necesarios para llevar a cabo el trabajo. Ford Motor Company puede negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que realice esta campaña lo antes posible. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. COVID-19 (CORONAVIRUS) Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección antes y después de realizar servicio en cada uno de los vehículos de nuestros clientes. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio esencial. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Ford y su distribuidor local están trabajando arduamente para mantenerlo en las calles durante estos tiempos difíciles, visite owner.ford.com. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: owner.ford.com. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com. Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite safercar.gov. Referencia: Campaña de seguridad 21V-158 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente
*****************************************************************************************************************
July 2021 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 21S12 / NHTSA Recall 21V-158 2010 Fusion Your Vehicle Identification Number (VIN): AN ADDITIONAL REPAIR IS AVAILABLE FOR YOUR VEHICLE NOTE: You have been receiving notices about an airbag safety recall on the passenger side of your vehicle. This new recall will address the driver side airbag. This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. The Administrator of the National Highway Traffic Safety Administration (NHTSA) has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? In the event of a crash that causes deployment of the driver airbag, the driver airbag inflator in your vehicle may explode. What is the risk? If an airbag inflator explodes, sharp metal fragments could strike the driver or other occupants causing serious injury or death. What will Ford and your dealer do? Ford Motor Company has authorized your dealer to replace the airbag inflator free of charge (parts and labor). How long will it take? The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. What should you do? Please call your dealer without delay and request a service date for Recall 21S12. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. If you do not already have a servicing dealer, you can access owner.ford.com for dealer addresses, maps, and driving instructions. JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 02283 21S12 FOPA/DTB12AS121 What should you do? (continued) Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. COVID-19 (CORONAVIRUS) Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit owner.ford.com. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: owner.ford.com. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety Recall 21V-158. Thank you for your attention to this important matter. Ford Customer Service Division * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de campaña de seguridad 21S12 / Campaña 21V-158 de la NHTSA 2010 Fusion Número de identificación del vehículo (VIN): SE ENCUENTRA DISPONIBLE UNA REPARACIÓN ADICIONAL PARA SU VEHÍCULO NOTA: Si ha estado recibiendo avisos sobre la campaña de seguridad de la bolsa de aire en el lado del pasajero de su vehículo. Esta nueva campaña está dirigida a la bolsa de aire del lado del conductor. Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. El administrador de la Administración Nacional de Seguridad del Tráfico en las Carreteras (NHTSA) ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? En caso de producirse un choque que genere el despliegue de la bolsa de aire del conductor, el inflador de la bolsa de aire del conductor de su vehículo podría detonar. ¿Qué riesgo existe? Si detona el inflador de una bolsa de aire, se podrían desprender fragmentos de metal puntiagudos y golpear al conductor o a otros ocupantes y provocarles lesiones graves o incluso la muerte. ¿Qué medidas adoptarán Ford y su distribuidor? Ford Motor Company ha autorizado a su distribuidor a reemplazar el inflador de la bolsa de aire sin costo alguno (piezas y mano de obra). ¿Cuánto tiempo tomará? El tiempo necesario para reparar será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. ¿Qué debe hacer? Llame a su distribuidor lo antes posible y solicite una cita de servicio para llevar a cabo la campaña 21S12. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a owner.ford.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Julio de 2021 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 4 of 4 A/4/000001/1 02283 21S12 FOPA/DTB12AS121 ¿Qué debe hacer? (continuación) Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos necesarios para llevar a cabo el trabajo. Ford Motor Company puede negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que realice esta campaña lo antes posible. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. COVID-19 (CORONAVIRUS) Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección antes y después de realizar servicio en cada uno de los vehículos de nuestros clientes. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio esencial. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Ford y su distribuidor local están trabajando arduamente para mantenerlo en las calles durante estos tiempos difíciles, visite owner.ford.com. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: owner.ford.com. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com. Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite safercar.gov. Referencia: Campaña de seguridad 21V-158 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 21S12 / NHTSA Recall 21V-158 2010 Milan Your Vehicle Identification Number (VIN): AN ADDITIONAL REPAIR IS AVAILABLE FOR YOUR VEHICLE NOTE: You have been receiving notices about an airbag safety recall on the passenger side of your vehicle. This new recall will address the driver side airbag. This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. The Administrator of the National Highway Traffic Safety Administration (NHTSA) has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? In the event of a crash that causes deployment of the driver airbag, the driver airbag inflator in your vehicle may explode. What is the risk? If an airbag inflator explodes, sharp metal fragments could strike the driver or other occupants causing serious injury or death. What will Ford and your dealer do? Ford Motor Company has authorized your dealer to replace the airbag inflator free of charge (parts and labor). How long will it take? The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. What should you do? Please call your dealer without delay and request a service date for Recall 21S12. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. If you do not already have a servicing dealer, you can access owner.ford.com for dealer addresses, maps, and driving instructions. JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 02174 21S12 MOPA/DTB12BS121 What should you do? (continued) Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. COVID-19 (CORONAVIRUS) Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit owner.ford.com. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: owner.ford.com. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety Recall 21V-158. Thank you for your attention to this important matter. Ford Customer Service Division * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de campaña de seguridad 21S12 / Campaña 21V-158 de la NHTSA 2010 Milan Número de identificación del vehículo (VIN): SE ENCUENTRA DISPONIBLE UNA REPARACIÓN ADICIONAL PARA SU VEHÍCULO NOTA: Si ha estado recibiendo avisos sobre la campaña de seguridad de la bolsa de aire en el lado del pasajero de su vehículo. Esta nueva campaña está dirigida a la bolsa de aire del lado del conductor. Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. El administrador de la Administración Nacional de Seguridad del Tráfico en las Carreteras (NHTSA) ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? En caso de producirse un choque que genere el despliegue de la bolsa de aire del conductor, el inflador de la bolsa de aire del conductor de su vehículo podría detonar. ¿Qué riesgo existe? Si detona el inflador de una bolsa de aire, se podrían desprender fragmentos de metal puntiagudos y golpear al conductor o a otros ocupantes y provocarles lesiones graves o incluso la muerte. ¿Qué medidas adoptarán Ford y su distribuidor? Ford Motor Company ha autorizado a su distribuidor a reemplazar el inflador de la bolsa de aire sin costo alguno (piezas y mano de obra). ¿Cuánto tiempo tomará? El tiempo necesario para reparar será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. ¿Qué debe hacer? Llame a su distribuidor lo antes posible y solicite una cita de servicio para llevar a cabo la campaña 21S12. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a owner.ford.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Julio de 2021 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 4 of 4 A/4/000001/1 02174 21S12 MOPA/DTB12BS121 ¿Qué debe hacer? (continuación) Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos necesarios para llevar a cabo el trabajo. Ford Motor Company puede negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que realice esta campaña lo antes posible. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. COVID-19 (CORONAVIRUS) Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección antes y después de realizar servicio en cada uno de los vehículos de nuestros clientes. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio esencial. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Ford y su distribuidor local están trabajando arduamente para mantenerlo en las calles durante estos tiempos difíciles, visite owner.ford.com. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: owner.ford.com. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com. Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite safercar.gov. Referencia: Campaña de seguridad 21V-158 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente The Lincoln Motor Company P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 21S12 / NHTSA Recall 21V-158 2010 MKZ Your Vehicle Identification Number (VIN): AN ADDITIONAL REPAIR IS AVAILABLE FOR YOUR VEHICLE NOTE: You have been receiving notices about an airbag safety recall on the passenger side of your vehicle. This new recall will address the driver side airbag. This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. The Administrator of the National Highway Traffic Safety Administration (NHTSA) has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? In the event of a crash that causes deployment of the driver airbag, the driver airbag inflator in your vehicle may explode. What is the risk? If an airbag inflator explodes, sharp metal fragments could strike the driver or other occupants causing serious injury or death. What will Lincoln and your dealer do? The Lincoln Motor Company has authorized your dealer to replace the airbag inflator free of charge (parts and labor). How long will it take? The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. What should you do? Please call your dealer without delay to schedule a service appointment for Recall 21S12. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Lincoln has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. If you do not already have a servicing dealer, you can access owner.lincoln.com for dealer addresses, maps, and driving instructions. JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 8404K 21S12 LOPA/DTB121S126 What should you do? (continued) The Lincoln Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. The Lincoln Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through The Lincoln Way App. The app can be downloaded through the App Store or Google Play. In addition, there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. COVID-19 (CORONAVIRUS) Lincoln dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting client vehicles both before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Lincoln and your local dealer are working hard to keep you on the road during these challenging times, please visit owner.lincoln.com. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: owner.lincoln.com. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety Recall 21V-158. Thank you for your attention to this important matter. The Lincoln Motor Company * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de campaña de seguridad 21S12 / Campaña 21V-158 de la NHTSA 2010 MKZ Número de identificación del vehículo (VIN): SE ENCUENTRA DISPONIBLE UNA REPARACIÓN ADICIONAL PARA SU VEHÍCULO NOTA: Si ha estado recibiendo avisos sobre la campaña de seguridad de la bolsa de aire en el lado del pasajero de su vehículo. Esta nueva campaña está dirigida a la bolsa de aire del lado del conductor. Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. El administrador de la Administración Nacional de Seguridad del Tráfico en las Carreteras (NHTSA) ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? En caso de producirse un choque que genere el despliegue de la bolsa de aire del conductor, el inflador de la bolsa de aire del conductor de su vehículo podría detonar. ¿Qué riesgo existe? Si detona el inflador de una bolsa de aire, se podrían desprender fragmentos de metal puntiagudos y golpear al conductor o a otros ocupantes y provocarles lesiones graves o incluso la muerte. ¿Qué harán Lincoln y su distribuidor? The Lincoln Motor Company ha autorizado a su distribuidor a reemplazar el inflador de la bolsa de aire sin costo alguno (piezas y mano de obra). ¿Cuánto tiempo tomará? El tiempo necesario para reparar será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. ¿Qué debe hacer? Llame a su distribuidor lo antes posible para programar una cita de servicio para realizar la campaña 21S12. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de seguridad, Lincoln no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a owner.lincoln.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Julio de 2021 The Lincoln Motor Company P. O. Box 1904 Dearborn, Michigan 48121 1904 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 4 of 4 A/4/000001/1 8404K 21S12 LOPA/DTB121S126 ¿Qué debe hacer? (continuación) The Lincoln Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos necesarios para llevar a cabo el trabajo. The Lincoln Motor Company puede negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que realice esta campaña lo antes posible. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación Lincoln Way. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. COVID-19 (CORONAVIRUS) Los distribuidores Lincoln han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección tanto antes como después de realizar servicio en cada uno de los vehículos de nuestros clientes. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio esencial. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Lincoln y su distribuidor local están trabajando arduamente para mantenerlo en las calles durante estos tiempos difíciles, visite owner.lincoln.com. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: owner.lincoln.com. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com. Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite safercar.gov. Referencia: Campaña de seguridad 21V-158 de la NHTSA. Gracias por su atención en este asunto sumamente importante. The Lincoln Motor Company
*****************************************************************************************************************
September 2021 The Lincoln Motor Company P. O. Box 1904 Dearborn, Michigan 48121 1904 Ford Motor Company Brand URGENT AIRBAG SAFETY RECALL Safety Recall Notice 21S12 / NHTSA Recall 21V-158 2010 Lincoln MKZ Your Vehicle Identification Number (VIN): Dear JOHN A. SAMPLE, A new safety recall has recently been issued for the driver side airbag in your 2010 Lincoln MKZ. We previously contacted you regarding a safety recall for the passenger side airbag, however this new recall addresses a defect in the driver side airbag. In the event of a crash that causes deployment of the driver airbag, the driver airbag inflator in your vehicle may explode. If an airbag inflator explodes, sharp metal fragments could strike the driver or other occupants causing serious injury or death. Please call your local Lincoln dealer today to schedule your FREE airbag safety recall repair! To find a dealer near you, visit Lincoln.com/dealerships. If you have questions or concerns, please contact our Customer Relationship Center at 1-866-436-7332 and we will be happy to assist you. Thank you for your attention to this important matter. The Lincoln Motor Company JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 The Lincoln Motor Company P. O. Box 1904 Dearborn, Michigan 48121 1904 Septiembre de 2021 CAMPAÑA DE SEGURIDAD URGENTE DE LA BOLSA Aviso de campaña de seguridad 21S12 / Campaña 21V-158 de la NHTSA Lincoln MKZ 2010 Número de identificación del vehículo (VIN): Estimado JOHN A. SAMPLE: Recientemente se emitió una nueva campaña de seguridad para la bolsa de aire del conductor de su Lincoln MKZ 2010. Anteriormente nos habíamos comunicado con usted con respecto a una campaña de seguridad para la bolsa de aire del lado del pasajero, sin embargo, esta nueva campaña aborda un defecto en la bolsa de aire del lado del conductor. En caso de choque que provoque el despliegue de la bolsa de aire del conductor, el inflador de esta podría detonar. Si detona el inflador de una bolsa de aire, se podrían desprender fragmentos de metal puntiagudos y golpear al conductor o a otros ocupantes y provocarles lesiones graves o incluso la muerte. ¡Llame hoy mismo a su distribuidor Lincoln local para programar la reparación GRATUITA de la campaña de seguridad de la bolsa de aire! Para encontrar un distribuidor cerca de usted, visit Lincoln.com/dealerships. Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Gracias por su atención en este asunto sumamente importante. The Lincoln Motor Company JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 September 2021 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 URGENT AIRBAG SAFETY RECALL Safety Recall Notice 21S12 / NHTSA Recall 21V-158 2010 Mercury Milan Your Vehicle Identification Number (VIN): Dear JOHN A. SAMPLE, A new safety recall has recently been issued for the driver side airbag in your 2010 Mercury Milan. We previously contacted you regarding a safety recall for the passenger side airbag, however this new recall addresses a defect in the driver side airbag. In the event of a crash that causes deployment of the driver airbag, the driver airbag inflator in your vehicle may explode. If an airbag inflator explodes, sharp metal fragments could strike the driver or other occupants causing serious injury or death. Please call your local Ford or Lincoln dealer today to schedule your FREE airbag safety recall repair! To find a dealer near you, visit Ford.com/dealerships or Lincoln.com/dealerships. If you have questions or concerns, please contact our Customer Relationship Center at 1-866-436-7332 and we will be happy to assist you. Thank you for your attention to this important matter. Ford Motor Company JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 Septiembre de 2021 CAMPAÑA DE SEGURIDAD URGENTE DE LA BOLSA Aviso de campaña de seguridad 21S12 / Campaña 21V-158 de la NHTSA Mercury Milan 2010 Número de identificación del vehículo (VIN): Estimado JOHN A. SAMPLE: Recientemente se emitió una nueva campaña de seguridad para la bolsa de aire del conductor de su Mercury Milan 2010. Anteriormente nos habíamos comunicado con usted con respecto a una campaña de seguridad para la bolsa de aire del lado del pasajero, sin embargo, esta nueva campaña aborda un defecto en la bolsa de aire del lado del conductor. En caso de choque que provoque el despliegue de la bolsa de aire del conductor, el inflador de esta podría detonar. Si detona el inflador de una bolsa de aire, se podrían desprender fragmentos de metal puntiagudos y golpear al conductor o a otros ocupantes y provocarles lesiones graves o incluso la muerte. ¡Llame hoy mismo a su distribuidor Ford o Lincoln local para programar la reparación GRATUITA de la campaña de seguridad de la bolsa de aire! Para encontrar un distribuidor cerca de usted, visit Ford.com/dealerships o Lincoln.com/dealerships. Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Gracias por su atención en este asunto sumamente importante. Ford Motor Company JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 September 2021 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 URGENT AIRBAG SAFETY RECALL Safety Recall Notice 21S12 / NHTSA Recall 21V-158 2010 Ford Fusion Your Vehicle Identification Number (VIN): Dear JOHN A. SAMPLE, A new safety recall has recently been issued for the driver side airbag in your 2010 Ford Fusion. We previously contacted you regarding a safety recall for the passenger side airbag, however this new recall addresses a defect in the driver side airbag. In the event of a crash that causes deployment of the driver airbag, the driver airbag inflator in your vehicle may explode. If an airbag inflator explodes, sharp metal fragments could strike the driver or other occupants causing serious injury or death. Please call your local Ford dealer today to schedule your FREE airbag safety recall repair! To find a dealer near you, visit Ford.com/dealerships. If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and we will be happy to assist you. Thank you for your attention to this important matter. Ford Motor Company JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 Septiembre de 2021 CAMPAÑA DE SEGURIDAD URGENTE DE LA BOLSA Aviso de campaña de seguridad 21S12 / Campaña 21V-158 de la NHTSA Ford Fusion 2010 Número de identificación del vehículo (VIN): Estimado JOHN A. SAMPLE: Recientemente se emitió una nueva campaña de seguridad para la bolsa de aire del conductor de su Ford Fusion 2010. Anteriormente nos habíamos comunicado con usted con respecto a una campaña de seguridad para la bolsa de aire del lado del pasajero, sin embargo, esta nueva campaña aborda un defecto en la bolsa de aire del lado del conductor. En caso de choque que provoque el despliegue de la bolsa de aire del conductor, el inflador de esta podría detonar. Si detona el inflador de una bolsa de aire, se podrían desprender fragmentos de metal puntiagudos y golpear al conductor o a otros ocupantes y provocarles lesiones graves o incluso la muerte. ¡Llame hoy mismo a su distribuidor Ford local para programar la reparación GRATUITA de la campaña de seguridad de la bolsa de aire! Para encontrar un distribuidor cerca de usted, visit Ford.com/dealerships. Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Gracias por su atención en este asunto sumamente importante. Ford Motor Company JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789
*****************************************************************************************************************
August 2021 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 URGENT AIRBAG SAFETY RECALL Safety Recall Notice 21S12 / NHTSA Recall 21V-158 2010 Ford Fusion Your Vehicle Identification Number (VIN): Dear JOHN A. SAMPLE, A new safety recall has recently been issued for the driver side airbag in your 2010 Ford Fusion. We previously contacted you regarding a safety recall for the passenger side airbag, however this new recall addresses a defect in the driver side airbag. In the event of a crash that causes deployment of the driver airbag, the driver airbag inflator in your vehicle may explode. If an airbag inflator explodes, sharp metal fragments could strike the driver or other occupants causing serious injury or death. Please call your local Ford dealer today to schedule your FREE airbag safety recall repair! To find a dealer near you, visit Ford.com/dealerships. If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and we will be happy to assist you. Thank you for your attention to this important matter. Ford Motor Company JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 Agosto de 2021 CAMPAÑA DE SEGURIDAD URGENTE DE LA BOLSA Aviso de campaña de seguridad 21S12 / Campaña 21V-158 de la NHTSA Ford Fusion 2010 Número de identificación del vehículo (VIN): Estimado JOHN A. SAMPLE: Recientemente se emitió una nueva campaña de seguridad para la bolsa de aire del conductor de su Ford Fusion 2010. Anteriormente nos habíamos comunicado con usted con respecto a una campaña de seguridad para la bolsa de aire del lado del pasajero, sin embargo, esta nueva campaña aborda un defecto en la bolsa de aire del lado del conductor. En caso de choque que provoque el despliegue de la bolsa de aire del conductor, el inflador de esta podría detonar. Si detona el inflador de una bolsa de aire, se podrían desprender fragmentos de metal puntiagudos y golpear al conductor o a otros ocupantes y provocarles lesiones graves o incluso la muerte. ¡Llame hoy mismo a su distribuidor Ford local para programar la reparación GRATUITA de la campaña de seguridad de la bolsa de aire! Para encontrar un distribuidor cerca de usted, visit Ford.com/dealerships. Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Gracias por su atención en este asunto sumamente importante. Ford Motor Company JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 August 2021 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 URGENT AIRBAG SAFETY RECALL Safety Recall Notice 21S12 / NHTSA Recall 21V-158 2010 Mercury Milan Your Vehicle Identification Number (VIN): Dear JOHN A. SAMPLE, A new safety recall has recently been issued for the driver side airbag in your 2010 Mercury Milan. We previously contacted you regarding a safety recall for the passenger side airbag, however this new recall addresses a defect in the driver side airbag. In the event of a crash that causes deployment of the driver airbag, the driver airbag inflator in your vehicle may explode. If an airbag inflator explodes, sharp metal fragments could strike the driver or other occupants causing serious injury or death. Please call your local Ford or Lincoln dealer today to schedule your FREE airbag safety recall repair! To find a dealer near you, visit Ford.com/dealerships or Lincoln.com/dealerships. If you have questions or concerns, please contact our Customer Relationship Center at 1-866-436-7332 and we will be happy to assist you. Thank you for your attention to this important matter. Ford Motor Company JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 Agosto de 2021 CAMPAÑA DE SEGURIDAD URGENTE DE LA BOLSA Aviso de campaña de seguridad 21S12 / Campaña 21V-158 de la NHTSA Mercury Milan 2010 Número de identificación del vehículo (VIN): Estimado JOHN A. SAMPLE: Recientemente se emitió una nueva campaña de seguridad para la bolsa de aire del conductor de su Mercury Milan 2010. Anteriormente nos habíamos comunicado con usted con respecto a una campaña de seguridad para la bolsa de aire del lado del pasajero, sin embargo, esta nueva campaña aborda un defecto en la bolsa de aire del lado del conductor. En caso de choque que provoque el despliegue de la bolsa de aire del conductor, el inflador de esta podría detonar. Si detona el inflador de una bolsa de aire, se podrían desprender fragmentos de metal puntiagudos y golpear al conductor o a otros ocupantes y provocarles lesiones graves o incluso la muerte. ¡Llame hoy mismo a su distribuidor Ford o Lincoln local para programar la reparación GRATUITA de la campaña de seguridad de la bolsa de aire! Para encontrar un distribuidor cerca de usted, visit Ford.com/dealerships o Lincoln.com/dealerships. Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Gracias por su atención en este asunto sumamente importante. Ford Motor Company JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 August 2021 The Lincoln Motor Company P. O. Box 1904 Dearborn, Michigan 48121 1904 URGENT AIRBAG SAFETY RECALL Safety Recall Notice 21S12 / NHTSA Recall 21V-158 2010 Lincoln MKZ Your Vehicle Identification Number (VIN): Dear JOHN A. SAMPLE, A new safety recall has recently been issued for the driver side airbag in your 2010 Lincoln MKZ. We previously contacted you regarding a safety recall for the passenger side airbag, however this new recall addresses a defect in the driver side airbag. In the event of a crash that causes deployment of the driver airbag, the driver airbag inflator in your vehicle may explode. If an airbag inflator explodes, sharp metal fragments could strike the driver or other occupants causing serious injury or death. Please call your local Lincoln dealer today to schedule your FREE airbag safety recall repair! To find a dealer near you, visit Lincoln.com/dealerships. If you have questions or concerns, please contact our Customer Relationship Center at 1-866-436-7332 and we will be happy to assist you. Thank you for your attention to this important matter. The Lincoln Motor Company JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 The Lincoln Motor Company P. O. Box 1904 Dearborn, Michigan 48121 1904 Agosto de 2021 CAMPAÑA DE SEGURIDAD URGENTE DE LA BOLSA Aviso de campaña de seguridad 21S12 / Campaña 21V-158 de la NHTSA Lincoln MKZ 2010 Número de identificación del vehículo (VIN): Estimado JOHN A. SAMPLE: Recientemente se emitió una nueva campaña de seguridad para la bolsa de aire del conductor de su Lincoln MKZ 2010. Anteriormente nos habíamos comunicado con usted con respecto a una campaña de seguridad para la bolsa de aire del lado del pasajero, sin embargo, esta nueva campaña aborda un defecto en la bolsa de aire del lado del conductor. En caso de choque que provoque el despliegue de la bolsa de aire del conductor, el inflador de esta podría detonar. Si detona el inflador de una bolsa de aire, se podrían desprender fragmentos de metal puntiagudos y golpear al conductor o a otros ocupantes y provocarles lesiones graves o incluso la muerte. ¡Llame hoy mismo a su distribuidor Lincoln local para programar la reparación GRATUITA de la campaña de seguridad de la bolsa de aire! Para encontrar un distribuidor cerca de usted, visit Lincoln.com/dealerships. Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Gracias por su atención en este asunto sumamente importante. The Lincoln Motor Company JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789
***************************************************************************************************************** October
2021 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 URGENT AIRBAG SAFETY RECALL Safety Recall Notice 21S12 / NHTSA Recall 21V-158 2010 Ford Fusion Your Vehicle Identification Number (VIN): Dear JOHN A. SAMPLE, A new safety recall has recently been issued for the driver side airbag in your 2010 Ford Fusion. We previously contacted you regarding a safety recall for the passenger side airbag, however this new recall addresses a defect in the driver side airbag. In the event of a crash that causes deployment of the driver airbag, the driver airbag inflator in your vehicle may explode. If an airbag inflator explodes, sharp metal fragments could strike the driver or other occupants causing serious injury or death. Please call your local Ford dealer today to schedule your FREE airbag safety recall repair! To find a dealer near you, visit Ford.com/dealerships. If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and we will be happy to assist you. Thank you for your attention to this important matter. Ford Motor Company JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 Octubre de 2021 CAMPAÑA DE SEGURIDAD URGENTE DE LA BOLSA Aviso de campaña de seguridad 21S12 / Campaña 21V-158 de la NHTSA Ford Fusion 2010 Número de identificación del vehículo (VIN): Estimado JOHN A. SAMPLE: Recientemente se emitió una nueva campaña de seguridad para la bolsa de aire del conductor de su Ford Fusion 2010. Anteriormente nos habíamos comunicado con usted con respecto a una campaña de seguridad para la bolsa de aire del lado del pasajero, sin embargo, esta nueva campaña aborda un defecto en la bolsa de aire del lado del conductor. En caso de choque que provoque el despliegue de la bolsa de aire del conductor, el inflador de esta podría detonar. Si detona el inflador de una bolsa de aire, se podrían desprender fragmentos de metal puntiagudos y golpear al conductor o a otros ocupantes y provocarles lesiones graves o incluso la muerte. ¡Llame hoy mismo a su distribuidor Ford local para programar la reparación GRATUITA de la campaña de seguridad de la bolsa de aire! Para encontrar un distribuidor cerca de usted, visit Ford.com/dealerships. Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Gracias por su atención en este asunto sumamente importante. Ford Motor Company JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 October 2021 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 URGENT AIRBAG SAFETY RECALL Safety Recall Notice 21S12 / NHTSA Recall 21V-158 2010 Mercury Milan Your Vehicle Identification Number (VIN): Dear JOHN A. SAMPLE, A new safety recall has recently been issued for the driver side airbag in your 2010 Mercury Milan. We previously contacted you regarding a safety recall for the passenger side airbag, however this new recall addresses a defect in the driver side airbag. In the event of a crash that causes deployment of the driver airbag, the driver airbag inflator in your vehicle may explode. If an airbag inflator explodes, sharp metal fragments could strike the driver or other occupants causing serious injury or death. Please call your local Ford or Lincoln dealer today to schedule your FREE airbag safety recall repair! To find a dealer near you, visit Ford.com/dealerships or Lincoln.com/dealerships. If you have questions or concerns, please contact our Customer Relationship Center at 1-866-436-7332 and we will be happy to assist you. Thank you for your attention to this important matter. Ford Motor Company JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 Octubre de 2021 CAMPAÑA DE SEGURIDAD URGENTE DE LA BOLSA Aviso de campaña de seguridad 21S12 / Campaña 21V-158 de la NHTSA Mercury Milan 2010 Número de identificación del vehículo (VIN): Estimado JOHN A. SAMPLE: Recientemente se emitió una nueva campaña de seguridad para la bolsa de aire del conductor de su Mercury Milan 2010. Anteriormente nos habíamos comunicado con usted con respecto a una campaña de seguridad para la bolsa de aire del lado del pasajero, sin embargo, esta nueva campaña aborda un defecto en la bolsa de aire del lado del conductor. En caso de choque que provoque el despliegue de la bolsa de aire del conductor, el inflador de esta podría detonar. Si detona el inflador de una bolsa de aire, se podrían desprender fragmentos de metal puntiagudos y golpear al conductor o a otros ocupantes y provocarles lesiones graves o incluso la muerte. ¡Llame hoy mismo a su distribuidor Ford o Lincoln local para programar la reparación GRATUITA de la campaña de seguridad de la bolsa de aire! Para encontrar un distribuidor cerca de usted, visit Ford.com/dealerships o Lincoln.com/dealerships. Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Gracias por su atención en este asunto sumamente importante. Ford Motor Company JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 October 2021 The Lincoln Motor Company P. O. Box 1904 Dearborn, Michigan 48121 1904 URGENT AIRBAG SAFETY RECALL Safety Recall Notice 21S12 / NHTSA Recall 21V-158 2010 Lincoln MKZ Your Vehicle Identification Number (VIN): Dear JOHN A. SAMPLE, A new safety recall has recently been issued for the driver side airbag in your 2010 Lincoln MKZ. We previously contacted you regarding a safety recall for the passenger side airbag, however this new recall addresses a defect in the driver side airbag. In the event of a crash that causes deployment of the driver airbag, the driver airbag inflator in your vehicle may explode. If an airbag inflator explodes, sharp metal fragments could strike the driver or other occupants causing serious injury or death. Please call your local Lincoln dealer today to schedule your FREE airbag safety recall repair! To find a dealer near you, visit Lincoln.com/dealerships. If you have questions or concerns, please contact our Customer Relationship Center at 1-866-436-7332 and we will be happy to assist you. Thank you for your attention to this important matter. The Lincoln Motor Company JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 The Lincoln Motor Company P. O. Box 1904 Dearborn, Michigan 48121 1904 Octubre de 2021 CAMPAÑA DE SEGURIDAD URGENTE DE LA BOLSA Aviso de campaña de seguridad 21S12 / Campaña 21V-158 de la NHTSA Lincoln MKZ 2010 Número de identificación del vehículo (VIN): Estimado JOHN A. SAMPLE: Recientemente se emitió una nueva campaña de seguridad para la bolsa de aire del conductor de su Lincoln MKZ 2010. Anteriormente nos habíamos comunicado con usted con respecto a una campaña de seguridad para la bolsa de aire del lado del pasajero, sin embargo, esta nueva campaña aborda un defecto en la bolsa de aire del lado del conductor. En caso de choque que provoque el despliegue de la bolsa de aire del conductor, el inflador de esta podría detonar. Si detona el inflador de una bolsa de aire, se podrían desprender fragmentos de metal puntiagudos y golpear al conductor o a otros ocupantes y provocarles lesiones graves o incluso la muerte. ¡Llame hoy mismo a su distribuidor Lincoln local para programar la reparación GRATUITA de la campaña de seguridad de la bolsa de aire! Para encontrar un distribuidor cerca de usted, visit Lincoln.com/dealerships. Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Gracias por su atención en este asunto sumamente importante. The Lincoln Motor Company JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789
*****************************************************************************************************************
November 2021 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 URGENT AIRBAG SAFETY RECALL Safety Recall Notice 21S12 / NHTSA Recall 21V-158 2010 Mercury Milan Your Vehicle Identification Number (VIN): Dear JOHN A. SAMPLE, A new safety recall has recently been issued for the driver side airbag in your 2010 Mercury Milan. We previously contacted you regarding a safety recall for the passenger side airbag, however this new recall addresses a defect in the driver side airbag. In the event of a crash that causes deployment of the driver airbag, the driver airbag inflator in your vehicle may explode. If an airbag inflator explodes, sharp metal fragments could strike the driver or other occupants causing serious injury or death. Please call your local Ford or Lincoln dealer today to schedule your FREE airbag safety recall repair! To find a dealer near you, visit Ford.com/dealerships or Lincoln.com/dealerships. If you have questions or concerns, please contact our Customer Relationship Center at 1-866-436-7332 and we will be happy to assist you. Thank you for your attention to this important matter. Ford Motor Company JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 Noviembre de 2021 CAMPAÑA DE SEGURIDAD URGENTE DE LA BOLSA Aviso de campaña de seguridad 21S12 / Campaña 21V-158 de la NHTSA Mercury Milan 2010 Número de identificación del vehículo (VIN): Estimado JOHN A. SAMPLE: Recientemente se emitió una nueva campaña de seguridad para la bolsa de aire del conductor de su Mercury Milan 2010. Anteriormente nos habíamos comunicado con usted con respecto a una campaña de seguridad para la bolsa de aire del lado del pasajero, sin embargo, esta nueva campaña aborda un defecto en la bolsa de aire del lado del conductor. En caso de choque que provoque el despliegue de la bolsa de aire del conductor, el inflador de esta podría detonar. Si detona el inflador de una bolsa de aire, se podrían desprender fragmentos de metal puntiagudos y golpear al conductor o a otros ocupantes y provocarles lesiones graves o incluso la muerte. ¡Llame hoy mismo a su distribuidor Ford o Lincoln local para programar la reparación GRATUITA de la campaña de seguridad de la bolsa de aire! Para encontrar un distribuidor cerca de usted, visit Ford.com/dealerships o Lincoln.com/dealerships. Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Gracias por su atención en este asunto sumamente importante. Ford Motor Company JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 Noviembre de 2021 CAMPAÑA DE SEGURIDAD URGENTE DE LA BOLSA Aviso de campaña de seguridad 21S12 / Campaña 21V-158 de la NHTSA Ford Fusion 2010 Número de identificación del vehículo (VIN): Estimado JOHN A. SAMPLE: Recientemente se emitió una nueva campaña de seguridad para la bolsa de aire del conductor de su Ford Fusion 2010. Anteriormente nos habíamos comunicado con usted con respecto a una campaña de seguridad para la bolsa de aire del lado del pasajero, sin embargo, esta nueva campaña aborda un defecto en la bolsa de aire del lado del conductor. En caso de choque que provoque el despliegue de la bolsa de aire del conductor, el inflador de esta podría detonar. Si detona el inflador de una bolsa de aire, se podrían desprender fragmentos de metal puntiagudos y golpear al conductor o a otros ocupantes y provocarles lesiones graves o incluso la muerte. ¡Llame hoy mismo a su distribuidor Ford local para programar la reparación GRATUITA de la campaña de seguridad de la bolsa de aire! Para encontrar un distribuidor cerca de usted, visit Ford.com/dealerships. Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Gracias por su atención en este asunto sumamente importante. Ford Motor Company JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 November 2021 The Lincoln Motor Company P. O. Box 1904 Dearborn, Michigan 48121 1904 © Copyright 2021 The Lincoln Motor Company A Ford Motor Company Brand 09137 21S12 LFUP/DTB121S126 URGENT AIRBAG SAFETY RECALL Safety Recall Notice 21S12 / NHTSA Recall 21V-158 2010 Lincoln MKZ Your Vehicle Identification Number (VIN): Dear JOHN A. SAMPLE, A new safety recall has recently been issued for the driver side airbag in your 2010 Lincoln MKZ. We previously contacted you regarding a safety recall for the passenger side airbag, however this new recall addresses a defect in the driver side airbag. In the event of a crash that causes deployment of the driver airbag, the driver airbag inflator in your vehicle may explode. If an airbag inflator explodes, sharp metal fragments could strike the driver or other occupants causing serious injury or death. Please call your local Lincoln dealer today to schedule your FREE airbag safety recall repair! To find a dealer near you, visit Lincoln.com/dealerships. If you have questions or concerns, please contact our Customer Relationship Center at 1-866-436-7332 and we will be happy to assist you. Thank you for your attention to this important matter. The Lincoln Motor Company JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 The Lincoln Motor Company P. O. Box 1904 Dearborn, Michigan 48121 1904 Noviembre de 2021 CAMPAÑA DE SEGURIDAD URGENTE DE LA BOLSA Aviso de campaña de seguridad 21S12 / Campaña 21V-158 de la NHTSA Lincoln MKZ 2010 Número de identificación del vehículo (VIN): Estimado JOHN A. SAMPLE: Recientemente se emitió una nueva campaña de seguridad para la bolsa de aire del conductor de su Lincoln MKZ 2010. Anteriormente nos habíamos comunicado con usted con respecto a una campaña de seguridad para la bolsa de aire del lado del pasajero, sin embargo, esta nueva campaña aborda un defecto en la bolsa de aire del lado del conductor. En caso de choque que provoque el despliegue de la bolsa de aire del conductor, el inflador de esta podría detonar. Si detona el inflador de una bolsa de aire, se podrían desprender fragmentos de metal puntiagudos y golpear al conductor o a otros ocupantes y provocarles lesiones graves o incluso la muerte. ¡Llame hoy mismo a su distribuidor Lincoln local para programar la reparación GRATUITA de la campaña de seguridad de la bolsa de aire! Para encontrar un distribuidor cerca de usted, visit Lincoln.com/dealerships. Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Gracias por su atención en este asunto sumamente importante. The Lincoln Motor Company JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789
*****************************************************************************************************************
April 2021 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 21S12 / NHTSA Recall 21V-158 2010 Fusion Your Vehicle Identification Number (VIN): AN ADDITIONAL REPAIR IS AVAILABLE FOR YOUR VEHICLE NOTE: You have been receiving notices about an airbag safety recall on the passenger side of your vehicle. This new recall will address the driver side airbag. This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. The Administrator of the National Highway Traffic Safety Administration (NHTSA) has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? In the event of a crash that causes deployment of the driver airbag, the driver airbag inflator in your vehicle may explode. What is the risk? If an airbag inflator explodes, sharp metal fragments could strike the driver or other occupants causing serious injury or death. What will Ford and your dealer do? Ford Motor Company has authorized your dealer to replace the airbag inflator free of charge (parts and labor). How long will it take? The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. What should you do? Please call your dealer without delay and request a service date for Recall 21S12. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. If you do not already have a servicing dealer, you can access owner.ford.com for dealer addresses, maps, and driving instructions. JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 02966 21S12 FOPA/DTB1PAF121 What should you do? (continued) Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. COVID-19 (CORONAVIRUS) Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit owner.ford.com. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: owner.ford.com. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety Recall 21V-158. Thank you for your attention to this important matter. Ford Customer Service Division * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de campaña de seguridad 21S12 / Campaña 21V-158 de la NHTSA 2010 Fusion Número de identificación del vehículo (VIN): SE ENCUENTRA DISPONIBLE UNA REPARACIÓN ADICIONAL PARA SU VEHÍCULO NOTA: Si ha estado recibiendo avisos sobre la campaña de seguridad de la bolsa de aire en el lado del pasajero de su vehículo. Esta nueva campaña está dirigida a la bolsa de aire del lado del conductor. Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. El administrador de la Administración Nacional de Seguridad del Tráfico en las Carreteras (NHTSA) ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? En caso de producirse un choque que genere el despliegue de la bolsa de aire del conductor, el inflador de la bolsa de aire del conductor de su vehículo podría detonar. ¿Qué riesgo existe? Si detona el inflador de una bolsa de aire, se podrían desprender fragmentos de metal puntiagudos y golpear al conductor o a otros ocupantes y provocarles lesiones graves o incluso la muerte. ¿Qué medidas adoptarán Ford y su distribuidor? Ford Motor Company ha autorizado a su distribuidor a reemplazar el inflador de la bolsa de aire sin costo alguno (piezas y mano de obra). ¿Cuánto tiempo tomará? El tiempo necesario para reparar será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. ¿Qué debe hacer? Llame a su distribuidor lo antes posible y solicite una cita de servicio para llevar a cabo la campaña 21S12. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a owner.ford.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Abril de 2021 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 ¿Qué debe hacer? (continuación) Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos necesarios para llevar a cabo el trabajo. Ford Motor Company puede negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que realice esta campaña lo antes posible. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. COVID-19 (CORONAVIRUS) Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección antes y después de realizar servicio en cada uno de los vehículos de nuestros clientes. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio esencial. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Ford y su distribuidor local están trabajando arduamente para mantenerlo en las calles durante estos tiempos difíciles, visite owner.ford.com. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: owner.ford.com. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com. Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite safercar.gov. Referencia: Campaña de seguridad 21V-158 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente
*****************************************************************************************************************
Copyright 2021 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division March 25, 2021 TO: All U.S. Ford and Lincoln Dealers SUBJECT: Safety Recall 21S12 Certain 2007-2011 Ranger, 2007-2010 Edge and MKX, 2006-2012 Fusion and MKZ/Zephyr, and 2006-2011 Milan Vehicles Driver Airbag Inflator Replacement AFFECTED VEHICLES Vehicle Model Year Assembly Plant Ranger 2007-2011 Twin Cities Edge 2007-2010 Oakville MKX 2007-2010 Oakville Fusion 2006-2012 Hermosillo Milan 2006-2011 Hermosillo MKZ/Zephyr 2006-2012 Hermosillo Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS SAFETY RECALL NHTSA and Takata have determined that the propellant in certain Takata airbag inflators can experience an alteration over time with exposure to certain climate conditions. A combination of time, high temperature fluctuations, and humidity contribute to the degradation of the propellant in the inflators. This degradation can cause the propellant to burn too quickly, creating high pressure inside the inflator, and in extreme cases causing the inflator to rupture in the event of a crash necessitating airbag deployment. A ruptured inflator can send inflator parts toward vehicle occupants resulting in serious injury or death. Additional information regarding Takata recalls can be found at www.nhtsa.gov and www.safercar.gov. SERVICE ACTION Dealers are to replace the driver frontal airbag inflator or module and related components as directed in the Technical Information attachments. This service must be performed on all affected vehicles at no charge to the vehicle owner. Dealers should also check OASIS to determine if safety recall 19S01 is open for the passenger side airbag. If safety recall 19S01 is open, then it must be completed in addition to safety recall 21S12. Copyright 2021 Ford Motor Company OWNER NOTIFICATION MAILING SCHEDULE Owner letters are expected to begin mailing April 1, 2021. Due to parts not being available in sufficient quantities to service all of the affected vehicles, some vehicle owners will be advised to wait until they receive an additional notification on parts availability to schedule their recall repair. Dealers should repair any affected vehicles that arrive at their dealerships for which parts are available, whether or not the customer has received a letter. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information – Ranger Attachment IV: Technical Information – Fusion, Milan, and MKZ/Zephyr Attachment V: Technical Information – Edge and MKX Attachment VI: Deployed, Missing, or Incompatible Airbag Handling Attachment VII: Airbag Inflator Core Return Attachment VIII: Rental Vehicle Policy Attachment IX: Restricted Vehicle Use Agreement Owner Notification Letters QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson Copyright 2021 Ford Motor Company ATTACHMENT I Page 1 of 4 Safety Recall 21S12 Certain 2007-2011 Ranger, 2007-2010 Edge and MKX, 2006-2012 Fusion and MKZ/Zephyr, and 2006-2011 Milan Vehicles Driver Airbag Inflator Replacement OASIS ACTIVATION OASIS will be activated on March 25, 2021. FSA VIN LISTS ACTIVATION FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com by March 25, 2021. Owner names and addresses will be available by May 7, 2021. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall. SOLD VEHICLES Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles. Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date. Correct other affected vehicles identified in OASIS which are brought to your dealership. Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are eligible for this recall. DEPLOYED, MISSING, OR INCOMPATIBLE AIRBAG HANDLING For vehicles that have deployed, missing, incompatible, or modified airbags, these situations need to be reviewed by the Special Service Support Center (SSSC). Dealers are eligible for compensation to inspect these vehicles and contact the SSSC. Refer to the Deployed, Missing, or Incompatible Airbag Handling attachment for details prior to attempting a repair. Copyright 2021 Ford Motor Company ATTACHMENT I Page 2 of 4 Safety Recall 21S12 Certain 2007-2011 Ranger, 2007-2010 Edge and MKX, 2006-2012 Fusion and MKZ/Zephyr, and 2006-2011 Milan Vehicles Driver Airbag Inflator Replacement OWNER REFUNDS Refunds are not approved for this program. RENTAL VEHICLES Ford has not issued instructions to stop driving vehicles under this safety recall and owners can continue to safely drive their vehicles. Parts are also available to repair many affected vehicles. Rental/loaner vehicles are available if a customer requests one, however the process varies based on parts availability. Before providing a rental vehicle, refer to the Rental Vehicle Policy attachment for full process details. Note that it is not anticipated that there will be a need for many longer-term rentals, however provisions have been developed for them. IMPORTANT: Dealers must receive prior approval from the Special Service Support Center (SSSC) if the rental days will exceed the pre-approved time as outlined in the Rental Vehicle Policy attachment. Dealers should not place customers in rental vehicles and request reimbursement after being invoiced by the rental agency. These reimbursement requests may be denied and associated costs would become the dealership’s responsibility. NOTE: This rental vehicle provision is an effort to make it easier for customers to have this recall repair completed on their vehicle and should only be offered when a customer requests a rental vehicle. Rental vehicles must not be used to help manage service department scheduling. ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows: For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage. For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair. Related damage must be on a separate repair line with the “Related Damage” radio button checked. NOTE: For vehicles with deployed, missing, or incompatible airbags, refer to the Deployed, Missing, or Incompatible Airbag Handling attachment prior to attempting a repair. Copyright 2021 Ford Motor Company ATTACHMENT I Page 3 of 4 Safety Recall 21S12 Certain 2007-2011 Ranger, 2007-2010 Edge and MKX, 2006-2012 Fusion and MKZ/Zephyr, and 2006-2011 Milan Vehicles Driver Airbag Inflator Replacement CLAIMS PREPARATION AND SUBMISSION Claim Entry Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. When entering claims, select claim type 31: Field Service Action. The FSA number 21S12 is the sub code. NOTE: The sub code may vary for rental vehicle expenses. Refer to Rental Vehicle Reimbursement on the following page and the Rental Vehicle Policy attachment for details. IMPORTANT: The serial number of the new driver airbag inflator must be provided for the claim to be processed. The Technical Information advises technicians to document the serial number on the repair order. The serial number is 13 characters. o If the serial number is not readable, a new inflator/module must be installed. o If a serial number was not recorded, contact the SSSC for direction. o For claims submitted using DMS or OWS on-line, enter the serial number in the Test Results Section. Select DTC REQUIRED MEASUREMENT OR RESULTS from the drop-down menu. Enter the serial number in the CODE field without spaces or dashes. For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide. Provision for Locally Obtained Supplies – Rangers Only Includes flocked tape and 3M™ Clear Repair Tape or equivalent. This provision is only for the amount required for one vehicle repair. NOTE: These supplies can be used on multiple vehicles. Claim on the same RO line as the repair. Use Misc. Expense Code “OTHER”. Amount: Actual cost up to $6.00 Related Damage/Additional Labor and/or Parts Must be claimed as Related Damage on a separate RO line from the FSA with same claim type and sub code as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button. Vehicles with Deployed, Missing, or Incompatible Airbags The SSSC must be contacted for direction and claiming information. Refer to the Deployed, Missing, or Incompatible Airbag Handling attachment for full process details. Copyright 2021 Ford Motor Company ATTACHMENT I Page 4 of 4 Safety Recall 21S12 Certain 2007-2011 Ranger, 2007-2010 Edge and MKX, 2006-2012 Fusion and MKZ/Zephyr, and 2006-2011 Milan Vehicles Driver Airbag Inflator Replacement CLAIMS PREPARATION AND SUBMISSION (cont.) Rental Vehicle Reimbursement The rental vehicle process varies based on parts availability and will affect the reimbursement process. Refer to the Rental Vehicle Policy attachment for full process details NOTE: Only actual expenses should be claimed, regardless of approval. OWS will accept claims up to the approved RO line amount. If the SSSC approved more than the required amount, proceed with claiming actual expenses only. The SSSC does not need to decrease already approved amounts. IMPORTANT: Rental expenses must not be claimed using sub code 21S12 separate from the repair. If this occurs, the recall can close on the VIN and cause further warranty claiming concerns. If the rental period does not exceed 4 days, submit the rental expense on the same claim and RO line as the repair. Use Misc. Expense Code “RENTAL”. No approval code is needed. If the rental period exceeds 4 days, a web contact must be submitted to the Special Service Support Center (SSSC) for prior approval of required rental days. Refer to the Rental Vehicle Policy attachment for full process details. o If SSSC approval was provided under program number 21S12, enter the total amount of the rental expenses on the same claim, and same RO line, as the repair. Use Misc. Expense Code “RENTAL” for the rental expenses. Use sub code 21S12 on the claim. The SSSC approval request must have included rental expenses, part costs, labor costs, and any other expenses listed on the RO line. o If SSSC approval was provided under program number 21A04, eligible rental expenses and the administrative fee should be claimed on an RO line that is separate from the repair. Use Misc. Expense Code “RENTAL” for the rental expenses. Use sub code 21A04 on the claim. The SSSC approval request must have included rental expenses and the administrative fee. The maximum number of days that can be claimed on one RO line is 30 days. A $25 administrative fee can be claimed on any rental claims that exceed 4 days of rental. Claim the administrative fee on the same RO line as the rental using Misc. Expense Code “FSAEXP”. NOTE: The $25 must be included in the SSSC approval amount. NOTE: Rental agency invoices do not need to match individual claim amounts, but should match total rental amounts claimed for a particular VIN. EXAMPLE: A dealer can submit two claims for 30 days each to cover one 60-day invoice from a rental agency. Similarly, a dealer can submit one claim for 30 days to cover two 15-day invoices from a rental agency. The total number of rental days paid, across all rental claims submitted for this program on a particular VIN, would be compared against the total number of days included on the invoice(s). Copyright 2021 Ford Motor Company ATTACHMENT II Page 1 of 2 Safety Recall 21S12 Certain 2007-2011 Ranger, 2007-2010 Edge and MKX, 2006-2012 Fusion and MKZ/Zephyr, and 2006-2011 Milan Vehicles Driver Airbag Inflator Replacement LABOR ALLOWANCES Description Labor Operation Labor Time Replace driver airbag inflator and knee bolster bracket – Ranger only 21S12B 0.9 Hours Replace driver airbag module – Edge and MKX only 21S12C 0.3 Hours Replace driver airbag inflator – Fusion, Milan, and MKZ/Zephyr only 21S12D 0.3 Hours Deployed, Missing, or Incompatible Airbag Handling* Contact the SSSC *Refer to the Deployed, Missing, or Incompatible Airbag Handling attachment for documentation and process details PARTS REQUIREMENTS / ORDERING INFORMATION IMPORTANT: At the time of publishing, parts are not available in sufficient quantities to service all of the affected vehicles and therefore backorders may occur. Backorders will cancel on the 30th day if not placed “on hold”. Be sure to retain backorders via DOES II (BOHOLD screen) or DOW (Backorder Hold screen) to prevent the backorder from being cancelled. Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy. Ranger Vehicles To place an order for the Driver Airbag Inflator and Knee Bolster Bracket Kit listed below, submit a VIN-specific Part Order contact via the SSSC Web Contact Site. Part Number Description Order Quantity Claim Quantity 7L5Z-10043B13-B Driver Airbag Inflator and Knee Bolster Bracket Kit 1 1 Obtain locally Rotunda Flocked Tape Strip (164-R4903) – Included in Squeak & Rattle Kit (164-R4900) – One strip will cover eight (8) vehicles As needed – claim as misc. 3M™ Clear Repair Tape (03439) or equivalent OTHER – One roll (2.9 meters) will cover nine (9) vehicles Copyright 2021 Ford Motor Company ATTACHMENT II Page 2 of 2 Safety Recall 21S12 Certain 2007-2011 Ranger, 2007-2010 Edge and MKX, 2006-2012 Fusion and MKZ/Zephyr, and 2006-2011 Milan Vehicles Driver Airbag Inflator Replacement PARTS REQUIREMENTS / ORDERING INFORMATION (cont.) Edge and MKX Vehicles To place an order for the following parts, submit a VIN-specific Part Order contact via the SSSC Web Contact Site. NOTE: Parts for Edge and MKX vehicles are dependent upon the vehicle’s interior color and/or trim level. When part orders are placed through the SSSC, the correct part will be ordered based on the vehicle’s VIN. Otherwise dealers should use the Ford ECat dealer parts catalog with the vehicle’s VIN to identify the correct driver airbag module for each vehicle. The parts catalog can be used for Edge and MKX vehicles only. Base Part Number Description Order Quantity Claim Quantity -78043B13- Driver Airbag Module 1 1 Fusion, Milan, and MKZ/Zephyr Vehicles To place an order for the following part, submit a VIN-specific Part Order contact via the SSSC Web Contact Site. Part Number Description Order Quantity Claim Quantity 8E5Z-54043B13-C Driver Airbag Inflator 1 1 DEALER PRICE For latest prices, refer to DOES II. PARTS RETENTION, RETURN, & SCRAPPING It is critical that all original passenger airbag inflators removed from vehicles are not allowed back into the market. Therefore, all airbag inflators under this safety recall have been assigned a $100 core charge to ensure they will be properly returned. The Regional Core Recovery Center (RCRC) will pick up these airbag inflators along with all other core returns during your normal core retrieval visit. This includes dealers in Alaska and Hawaii. Refer to the Airbag Inflator Core Return attachment for full details. EXCESS STOCK RETURN Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000. ATTACHMENT III PAGE 1 OF 10 SAFETY RECALL 21S12 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2021 CERTAIN 2007-2011 MODEL YEAR RANGER VEHICLES — DRIVER AIRBAG INFLATOR AND KNEE BOLSTER BRACKET REPLACEMENT SERVICE PROCEDURE NOTE: For vehicles that have deployed, missing, incompatible, or modified airbags, these situations need to be reviewed by the Special Service Support Center (SSSC). Dealers are eligible for reimbursement to contact the SSSC. Refer to the Deployed, Missing, or Incompatible Airbag Handling attachment for details prior to attempting a repair. IMPORTANT: Both the airbag inflator and knee bolster bracket must be replaced to maintain acceptable crash performance. Additionally, the parts used in this safety recall may physically appear to be identical, but they have differing operating characteristics. It is crucial that parts are NOT interchanged or substituted. Do not disassemble, modify, or alter the parts or repair procedure in any way. Doing so may prevent the airbag from operating properly during a deployment. WARNING: Failure to follow the instructions and warnings in the Workshop Manual (WSM) may result in injury. NOTE: If the Airbag Readiness light indicates no Supplemental Restraint System (SRS) faults are present, it is not necessary to follow the WSM SRS Depowering and Repowering steps. Turn the ignition to OFF and wait 1 minute, then it is safe to proceed with airbag inflator replacement. NOTE: The ignition must remain OFF until this service procedure is completed. 1. Remove the driver airbag from the vehicle. Please follow the WSM procedures in Section 501-20B. 2. Set the airbag face down onto a surface that will not scratch or damage the airbag face. WARNING: Do not allow any debris on or around airbag once the inflator is removed. ATTACHMENT III PAGE 2 OF 10 SAFETY RECALL 21S12 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2021 4. NOTE: In order to verify the correct airbag inflator is installed, mark the old airbag inflator with a felt tip marker prior to removal. – Remove the airbag inflator and set aside for return shipping. See Figure 1. FIGURE 1 3. Remove and discard the four airbag inflator retaining nuts from the driver side airbag. See Figure 1. 1625A PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT AIRBAG INFLATOR NUTS NUTS ALIGNMENT TAB ATTACHMENT III PAGE 3 OF 10 SAFETY RECALL 21S12 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2021 6. NOTE: The new airbag inflator must be installed in the same orientation as the original part. Install the new inflator into the driver airbag. Verify the alignment tab on the airbag housing is aligned with the cut-out on the inflator. See Figure 1. 7. Install four new airbag inflator nuts onto the driver airbag. See Figure 1. • Tighten to 6.5 Nm (57 lb-in). 8. Re-install the driver airbag. Please follow the WSM procedures in Section 501-20B. NOTE: Confirm that the Airbag Readiness light still indicates no SRS faults are present. 9. Package the replaced inflator in the new part box and provide to the appropriate dealership personnel for part returns. Proceed to the Knee Bolster Bracket Replacement Procedure on Page 4. NOTE: The serial number of the new airbag inflator must be provided to Ford for the warranty claim to be processed. 5. Record the 13 character serial number of the new airbag inflator on the repair order. See Figure 2. FIGURE 2 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1759R INFLATOR SERIAL NUMER ATTACHMENT III PAGE 4 OF 10 SAFETY RECALL 21S12 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2021 Knee Bolster Bracket Replacement Procedure 1. Remove the two hood release handle retainers and position the handle and cable aside. See Figure 3. FIGURE 3 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1759B x2 HOOD RELEASE HANDLE FIGURE 4 STUD FOR MISSING NUT STUD FOR MISSING NUT 1759C x2 PARKING BRAKE RELEASE HANDLE 2. Remove the two parking brake handle retainers and postion aside. See Figure 4. ATTACHMENT III PAGE 5 OF 10 SAFETY RECALL 21S12 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2021 FIGURE 5 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1759P STEERING COLUMN OPENING TRIM PANEL 3. Remove the two lower steering column opening trim panel retainers. See Figure 5. FIGURE 6 STUD FOR 1759D 4. Remove the steering column opening trim panel by pulling the panel toward the rear of the vehicle to release the upper panel clips. See Figure 6. ATTACHMENT III PAGE 6 OF 10 SAFETY RECALL 21S12 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2021 5. Remove the five retainers and the steering column opening knee bolster. See Figure 7. • Tighten to 62 in-lb (7 Nm). FIGURE 7 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT KNEE BOLSTER 1759E x5 6. Using a small hand saw, cut the lower instrument panel substrate in the two areas indicated in Figure 8. NOTE: Take care not to cut the instrument panel metal frame behind the substrate. 1759G KNEE BOLSTER BRACKET FIGURE 8 ATTACHMENT III PAGE 7 OF 10 SAFETY RECALL 21S12 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2021 7. Remove the lower knee bolster bracket retainer. See Figure 9. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1759H FIGURE 9 8. Remove the section of the lower instrument panel, that was cut out previously, and set aside to be used later in this procedure. See Figure 10. 1759I FIGURE 10 ATTACHMENT III PAGE 8 OF 10 SAFETY RECALL 21S12 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2021 9. Loosen, but do not remove, the upper knee bolster bracket retainer, then fully remove the center knee bolster bracket retainer. See Figure 11. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1759J KNEE BOLSTER BRACKET KNEE BOLSTER BRACKET UPPER RETAINER SLOT KNEE BOLSTER BRACKET LOWER RETAINER HOLE KNEE BOLSTER BRACKET CENTER RETAINER HOLE FIGURE 11 10. Remove and discard the LH instrument panel knee bolster bracket by sliding the lower portion of the bracket off of the alignment pin, then lift the bracket off of the upper bracket retainer. See Figure 12. 1759L FIGURE 12 ATTACHMENT III PAGE 9 OF 10 SAFETY RECALL 21S12 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2021 11. Install the new LH instrument panel knee bolster bracket by reversing the removal procedure. • Tighten the upper and center retainers to 28 in-lb (3.2 Nm). 12. Using a strip of flocked tape from the Rotunda – Squeak and Rattle Repair Kit (164-R4900), measure and cut a 0.75 inch (19mm) x 1.75 inch (44mm) piece of flocked tape. Using the adhesive backing, adhere the piece of flocked tape onto the metal frame half way between the inboard substrate cut, as shown in Figure 13. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1759K FLOCKED TAPE FIGURE 13 13. Reinstall the piece of instrument panel substrate that was previously cut out and install the retainer. See Figure 14. • Tighten to 28 in-lb (3.2 Nm). 1759H FIGURE 14 ATTACHMENT III PAGE 10 OF 10 SAFETY RECALL 21S12 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2021 14. Using a clear automotive repair tape, such as 3M™ Clear Repair Tape (03439), cut a strip 12 inches (304mm) in length. wrap the tape around the inboard cut on the substrate and the instrument panel frame as shown in Figure 15. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1759M WRAP THE TAPE AROUND THE SUBSTRATE AND PANEL FRAME FIGURE 15 15. Reassemble the vehicle by reversing the removal procedures from steps 1-5 above. IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information. ATTACHMENT IV PAGE 1 OF 3 SAFETY RECALL 21S12 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2021 CERTAIN 2006-2012 MODEL YEAR FUSION, MKZ/ZEPHYR AND 2006-2011 MODEL YEAR MILAN VEHICLES — DRIVER AIRBAG INFLATOR REPLACEMENT SERVICE PROCEDURE NOTE: For vehicles that have deployed, missing, incompatible, or modified airbags, these situations need to be reviewed by the Special Service Support Center (SSSC). Dealers are eligible for reimbursement to contact the SSSC. Refer to the Deployed, Missing, or Incompatible Airbag Handling attachment for details prior to attempting a repair. IMPORTANT: The parts used in this safety recall may physically appear to be identical, but they have differing operating characteristics. It is crucial that parts are NOT interchanged or substituted. Do not disassemble, modify, or alter the parts or repair procedure in any way. Doing so may prevent the airbag from operating properly during a deployment. WARNING: Failure to follow the instructions and warnings in the Workshop Manual (WSM) may result in injury. NOTE: If the Airbag Readiness light indicates no Supplemental Restraint System (SRS) faults are present, it is not necessary to follow the WSM SRS Depowering and Repowering steps. Turn the ignition to OFF and wait 1 minute, then it is safe to proceed with airbag inflator replacement. NOTE: The ignition must remain OFF until this service procedure is completed. 1. Remove the driver airbag from the vehicle. Please follow the WSM procedures in Section 501-20B. 2. Set the airbag face down onto a surface that will not scratch or damage the airbag face. WARNING: Do not allow any debris on or around airbag once the inflator is removed. ATTACHMENT IV PAGE 2 OF 3 SAFETY RECALL 21S12 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2021 4. NOTE: In order to verify the correct airbag inflator is installed, mark the old airbag inflator with a felt tip marker prior to removal. Remove the airbag inflator and set aside for return shipping. See Figure 1. FIGURE 1 1625A PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT AIRBAG INFLATOR NUTS NUTS ALIGNMENT TAB 3. Remove and discard the four airbag inflator retaining nuts from the driver side airbag. See Figure 1. ATTACHMENT IV PAGE 3 OF 3 SAFETY RECALL 21S12 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2021 6. NOTE: The new airbag inflator must be installed in the same orientation as the original part. Install the new inflator into the driver airbag. Verify the alignment tab on the airbag housing is aligned with the cut-out on the inflator. See Figure 1. 7. Install four new airbag inflator nuts onto the driver airbag. See Figure 1. • Tighten to 6.5 Nm (57 lb-in). 8. Re-install the driver airbag. Please follow the WSM procedures in Section 501-20B. NOTE: Confirm that the Airbag Readiness light still indicates no SRS faults are present. 9. Package the replaced inflator in the new part box and provide to the appropriate dealership personnel for part returns. IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information. NOTE: The serial number of the new airbag inflator must be provided to Ford for the warranty claim to be processed. 5. Record the 13 character serial number of the new airbag inflator on the repair order. See Figure 2. FIGURE 2 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1759S INFLATOR SERIAL NUMER ATTACHMENT V PAGE 1 OF 2 SAFETY RECALL 21S12 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2021 CERTAIN 2007-2010 MODEL YEAR EDGE AND MKX VEHICLES — DRIVER AIRBAG MODULE REPLACEMENT SERVICE PROCEDURE NOTE: For vehicles that have deployed, missing, incompatible, or modified airbags, these situations need to be reviewed by the Special Service Support Center (SSSC). Dealers are eligible for reimbursement to contact the SSSC. Refer to the Deployed, Missing, or Incompatible Airbag Handling attachment for details prior to attempting a repair. IMPORTANT: The parts used in this safety recall may physically appear to be identical, but they have differing operating characteristics. It is crucial that parts are NOT interchanged or substituted. Do not disassemble, modify, or alter the parts or repair procedure in any way. Doing so may prevent the airbag from operating properly during a deployment. WARNING: Failure to follow the instructions and warnings in the Workshop Manual (WSM) may result in injury. NOTE: If the Airbag Readiness light indicates no Supplemental Restraint System (SRS) faults are present, it is not necessary to follow the WSM SRS Depowering and Repowering steps. Turn the ignition to OFF and wait 1 minute, then it is safe to proceed with airbag inflator replacement. NOTE: The ignition must remain OFF until this service procedure is completed. 1. Remove the driver airbag. Please follow the WSM procedures in Section 501-20B. ATTACHMENT V PAGE 2 OF 2 SAFETY RECALL 21S12 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2021 NOTE: The serial number of the new airbag inflator must be provided to Ford for the warranty claim to be processed. 2. Record the 13 character serial number of the new airbag inflator on the repair order. See Figure 1. FIGURE 1 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1759T INFLATOR SERIAL NUMER 3. Install the new driver airbag. Please follow the WSM procedures in Section 501-20B. NOTE: Confirm that the Airbag Readiness light still indicates no SRS faults are present. 4. Package the original airbag in the new part box and provide to the appropriate dealership personnel for part returns. IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information. Copyright 2021 Ford Motor Company ATTACHMENT VI Page 1 of 3 Safety Recall 21S12 Certain 2007-2011 Ranger, 2007-2010 Edge and MKX, 2006-2012 Fusion and MKZ/Zephyr, and 2006-2011 Milan Vehicles Driver Airbag Inflator Replacement DEPLOYED, MISSING, OR INCOMPATIBLE AIRBAG HANDLING OVERVIEW If a vehicle is found to have deployed, missing, or incompatible (non-original equipment) airbag components please refer to the processes below for handling these vehicles and customers. Dealers are eligible for compensation for time spent inspecting these vehicles and components. NOTE: Compensation will only be provided for first-hand inspections by the dealership. Information gathered through web searches or other means are not eligible. NOTE: The Field Service Action covers costs to replace the airbag inflator/module (whichever is applicable per the Technical Instructions), however it does not cover the costs associated with replacing/installing additional components due to deployment, being incompatible, or missing. If the customer is willing to pay to restore the airbag system so the recall repair to be performed (i.e. replacement of deployed or missing airbag modules) then a new airbag inflator/module will be covered under this recall if still required. If repairs are unable to be performed, the letter at the end of this document can be provided to the customer. IMPORTANT: The Ranger knee bolster bracket should not be installed if the airbag is found to be deployed, missing, or incompatible. The knee bolster bracket should only be installed if a new airbag inflator is also installed. AIRBAG DEPLOYED 1. Remove or access the suspect airbag module. Refer to the FSA Technical Instructions. 2. Document the deployed airbag inflator serial number on the repair order (see Airbag Inflator Serial Number Location later in this document). NOTE: If the airbag inflator is found to be missing, refer to the ‘Missing or Incompatible Components’ section below. 3. Photograph the airbag module, deployed airbag inflator serial number, the vehicle’s VIN plate, and the deployed airbag (horn pad/steering wheel area). 4. Submit a VIN-specific web contact to the SSSC (contact type “Claiming Concern”) and attach the photos to the request. The SSSC will provide a special labor operation code for warranty claiming and instructions on how to handle the vehicle. MISSING OR INCOMPATIBLE (NON-ORIGINAL EQUIPMENT) COMPONENTS 1. Remove or access the suspect airbag module. Refer to the FSA Technical Instructions. 2. Photograph the vehicle’s VIN plate and the missing or incompatible airbag parts/areas that demonstrate why the FSA repair is unable to be performed. For example, if no airbag module is present, photograph the steering wheel area. If only the inflator is missing, or if the inflator is not original equipment, the driver airbag module should be removed and the inflator area photographed. 3. Submit a VIN-specific web contact to the SSSC (contact type “Claiming Concern”) and attach the photos to the request. The SSSC will provide a special labor operation code for warranty claiming and instructions on how to handle the vehicle. Copyright 2021 Ford Motor Company ATTACHMENT VI Page 2 of 3 Safety Recall 21S12 Certain 2007-2011 Ranger, 2007-2010 Edge and MKX, 2006-2012 Fusion and MKZ/Zephyr, and 2006-2011 Milan Vehicles Driver Airbag Inflator Replacement ORIGINAL AIRBAG INFLATOR SERIAL NUMBER LOCATION The photo below outlines the location of the 11-digit serial number on original airbag inflators for the purposes outlined in this document only. Copyright 2021 Ford Motor Company Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 Dear Customer, Your dealer is unable to complete the Takata airbag recall repair on your vehicle because the airbag in your vehicle is either deployed, missing, or has incompatible parts installed from a preexisting condition. The Takata airbag recall covers the cost of parts and labor for replacing the defective airbag inflator or module, but not the entire airbag system. Your dealer has verified that the safety risk associated with the airbag inflators, and the reason for this recall, is not currently present on your vehicle. However, because your vehicle’s airbags are either deployed, missing, or have incompatible parts installed, your vehicle’s airbags may not operate as designed in the event of a crash, increasing the risk of injury or death. You are responsible for the cost of restoring your vehicle’s airbag system. If the recall condition is present once the airbag system is restored, your dealer will replace the airbag inflators free of charge. Ford Customer Service Division Copyright 2021 Ford Motor Company ATTACHMENT VII Page 1 of 4 Safety Recall 21S12 Certain 2007-2011 Ranger, 2007-2010 Edge and MKX, 2006-2012 Fusion and MKZ/Zephyr, and 2006-2011 Milan Vehicles Driver Airbag Inflator Replacement AIRBAG INFLATOR CORE RETURN PROCESS Parts used under this safety recall are subject to a core charge and will be identified as such with the yellow core label on the packaging. The Regional Core Recover Center (RCRC) will pick up these airbag inflators along with other core returns during your normal core retrieval visit. This includes dealers in Alaska and Hawaii. KEY INFORMATION All replaced driver airbag inflators and modules must be returned in the new part box with original packaging. If the new part box is damaged or lost, contact XPO logistics at 210-250-5079 or [email protected] for a replacement box. o Ensure that you have processes in place to safeguard the packaging. o The dealer-provided Haz-Mat Materials must also be returned in the packaging. The new replacement service part packaging is certified with the appropriate DOT marks and labels. o RCRCs will not accept any airbag inflators without correct packaging or Haz-Mat documentation. o Ensure that all marks and labels are present prior to tendering to the RCRC for core credit. Disregard prepaid FedEx shipping instructions that may be included in new part boxes. PART RETURN INSTRUCTIONS 1. Package the airbag inflator or module in the new part box as outlined above. 2. Print and provide both of the following completed documents to the RCRC driver: ☐ Hazardous Materials Shipping Document (Page 2) In the box titled Shipper, enter your dealership name and address. In the box titled Receiver, enter the address of your Regional Core Recovery Center. NOTE: Page 4 contains a list of RCRC locations. If you are unsure of which RCRC location services your dealership, consult the RCRC driver. In the box titled Number/Type of Package, enter the number of boxed inflators. In the box titled Weight, enter the total shipment weight of all boxed inflators. At the bottom of the Hazardous Materials Shipping Document, complete the Shipper’s Certification ☐ North American Emergency Response Guide 171 (Page 3) Copyright 2021 Ford Motor Company ATTACHMENT VII Page 2 of 4 HAZARDOUS MATERIALS SHIPPING DOCUMENT – GROUND TRANSPORTATION SHIPPER RECEIVER Dealership Name: Ford Motor Company Regional Core Recovery Center Address: Address: Phone: Phone: 24‐HOUR EMERGENCY CONTACT: INFOTRAC 1‐800‐535‐5053 (Domestic) 1‐352‐323‐3500 (International) General Instructions: Pursuant to 49 CFR each person who offers a hazardous material for transportation shall perform the following pre‐transportation functions: (1) Determine the hazard class of the material (2) Select authorized hazmat packaging (3) Fill hazmat packaging (4) Properly close hazmat packaging (5) Properly mark the package (6) Properly label the package (7) Prepare shipping document (8) Provide and maintain emergency response information (9) Review shipping paper to verify compliance to 49 CFR (10) Sign shipping document to certify shipment is in conformance to 49 CFR (11) Load hazardous material in transport vehicle (12) Segregate hazardous material from incompatible cargo (13) Select, provide or affix placards to transport vehicle to indicate that it holds hazardous materials. Also, pursuant to 49 CFR an employer must ensure any employee performing any function affecting the transport of hazardous materials must be appropriately trained for the function the employee performs and must be retrained every thirty‐six months. DOT Shipping Description Number/Type of Package UN Number, Proper Shipping Name , Hazard Class, Packing Group Weight Box(es) UN3268, Safety Devices, Class 9 Lbs. Shipper’s Certification (49 CFR 172.204): This is to certify that the above named materials are properly classified, described, packaged, marked and labeled and are in proper condition for transportation according to the applicable regulations of the Department of Transportation. NAME: ____________________________ SIGNATURE: ________________________________DATE: ________ Copyright 2021 Ford Motor Company ATTACHMENT VII Page 3 of 4 Copyright 2021 Ford Motor Company ATTACHMENT VII Page 4 of 4 RCRC Locations RCRC CODE Parent Address City State ZIP 03956 FMP 300 Calais Dr Ste #1 Anchorage AK* 99503 05399 FJ 1002 South 56th Ave PHOENIX AZ 85043 06201 FJ 1040 S Rockefeller Ontario CA 91761 08587 AER 2999 Miller Street San Leandro CA 94577 03199 AER 7103 E. 47th Ave. Dr. Denver CO 80216 06953 FJ 550 Gills Drive Orlando FL 32824 06954 FJ 5286 Georgia Hwy 85, Suite 200 Forest Park GA 30297 01615 AER 144 Makaala St Hilo HI* 96720 07748 AER 1049 Kikowaena Place Honolulu HI* 96819 07953 AER 231 Papa St. Kahului HI* 96732 05495 AER 4161 Dixon Ave Des Monies IA 50313 09001 AER 3311 Corporate Dr Joliet IL 60431 05514 HPD 3645 Developers Rd. Indianapolis IN 46227 09121 HPD 444 Whitney St Northborough MA 1532 06615 HPD 8242 Sandy Court Jessup MD 20794 01183 HPD 20501 Pennsylvania Road Ste 140 Brownstown MI 48192 02276 AER 4300 Round Lake Rd. W. Unit 200 Arden Hills MN 55112 06583 AER 600 South Theresa Ave. St Louis MO 63103 08731 AER 8250 Ne Underground Dr. Pillar 153 Kansas City MO 64161 06955 FJ 545 Ford Avenue Jackson MS 39209 06586 FJ 11515 Granite St Charlotte NC 28273 04861 AER 5503 F St Omaha NE 68117 01326 HPD 9040 Burrough Dover Lane Pennsauken NJ 8110 08263 AER 11 Chapin Road, Unit A Pine Brook NJ 7058 03001 AER 8333 Washington Pl Ne Suite E Albuquerque NM 87113 09252 HPD 1901 Lemoyne Ave. Syracuse NY 13208 06959 FJ 6200 SW 29th Ste A Oklahoma City OK 73179 08454 AER 5220 N. E. 152nd Place Portland OR 97230 00708 HPD 2511 Lovi Rd B/L 3/3a Freedom PA 15042 01728 AER 1123 Buffalo Run Missouri City TX 77489 01729 AER 5915 Corridor Parkway Schertz TX 78154 02454 AER 1605 Surveyor Blvd. Carrollton TX 75006 06952 FJ 7145 Industrial El Paso TX 79915 08858 AER 2233 S. 1800 West West Valley UT 84119 07089 FJ 4304 Eubank Road Richmond VA 23231 08453 AER 18637 72nd Ave S KENT WA 98032 Copyright 2021 Ford Motor Company ATTACHMENT VIII Page 1 of 5 Safety Recall 21S12 Certain 2007-2011 Ranger, 2007-2010 Edge and MKX, 2006-2012 Fusion and MKZ/Zephyr, and 2006-2011 Milan Vehicles Driver Airbag Inflator Replacement RENTAL VEHICLE POLICY OVERVIEW Ford has not issued instructions to stop driving vehicles under this safety recall and owners can continue to safely drive their vehicles. Parts are also available to repair many affected vehicles. Rental/loaner vehicles are available if a customer requests one, however the process varies based on parts availability. Note that it is not anticipated that there will be a need for many longer-term rentals, however provisions have been developed for them. Refer to the following pages of this document for the full rental vehicle process. Refer to the Dealer Bulletin for rental vehicle claiming instructions IMPORTANT: Dealers must receive prior approval from the Special Service Support Center (SSSC) if the rental days will exceed the pre-approved time as outlined in the process below. Dealers should not place customers in rental vehicles and request reimbursement after being invoiced by the rental agency. These reimbursement requests may be denied, and associated costs would become the dealership’s responsibility. NOTE: This rental vehicle provision is an effort to make it easier for customers to have this recall repair completed on their vehicle and should only be offered when a customer requests a rental vehicle. Rental vehicles must not be used to help manage service department scheduling. REQUIRED DOCUMENTATION Dealers should retain rental vehicle documentation with their repair orders. Documentation must include the following: A rental invoice from a commercial rental agency or dealership (if loaner vehicle was used) Contract holder’s name on the rental invoice Daily rental rate Proof of payment (for customer refund of rental expenses) Restricted Vehicle Use Agreement (if applicable) NOTE: Rental agency invoices do not need to match individual claim amounts, but should match total rental amounts claimed for a particular VIN. EXAMPLE: A dealer can submit two claims for 30 days each to cover one 60-day invoice from a rental agency. Similarly, a dealer can submit one claim for 30 days to cover two 15-day invoices from a rental agency. The total number of rental days paid, across all rental claims submitted for this program on a particular VIN, would be compared against the total number of days included on the invoice(s). ADMINISTRATIVE ALLOWANCE Dealers are eligible to claim a $25 administrative fee for any claims that include more than 4 rental days. Refer to the Dealer Bulletin for claiming instructions. Copyright 2021 Ford Motor Company ATTACHMENT VIII Page 2 of 5 Safety Recall 21S12 Certain 2007-2011 Ranger, 2007-2010 Edge and MKX, 2006-2012 Fusion and MKZ/Zephyr, and 2006-2011 Milan Vehicles Driver Airbag Inflator Replacement RENTAL VEHICLE PROCESS IMPORTANT: In all cases, dealers should notify the customer the same day that the recall repair is completed and request that they promptly return the rental vehicle. Rentals exceeding 7 days from the date the customer is notified that their vehicle is repaired, will not be reimbursed. NOTE: If the vehicle has a deployed, missing, or incompatible driver airbag, parts may not be required. Inspect the customer’s vehicle as outlined in the Deployed, Missing, or Incompatible Airbag Handling attachment. If the customer requests a rental vehicle while the vehicle is being inspected, refer to the process below for “If Dealer HAS Required Part(s) In Stock”. If Dealer HAS Required Part(s) In Stock When A Rental Vehicle Is Requested Dealers are pre-approved for up to 4 days of rental reimbursement while repairs are being performed (no SSSC approval code required). See Rental Reimbursement Rates on page 4. If more than 4 rental days are required, dealers must request prior approval from the SSSC for any additional days before the initial 4 days expire. o Submit a VIN-specific web contact to the Special Service Support Center (SSSC) under program number 21S12. o In the web contact, provide details outlining why additional days are required. o The SSSC approval request must include rental expenses, part costs, labor costs, and any other expenses listed on the RO line. All amounts are required so the approval code will cover the entire RO line amount. If Dealer DOES NOT HAVE Required Part(s) In Stock When A Rental Vehicle Is Requested 1. Order the required part(s) prior to a customer’s appointment and prior to placing the customer in a rental vehicle. 2. Obtain a signed copy of the Restricted Vehicle Use Agreement (Attachment IX) and keep it with the repair order documentation. A copy of this agreement may be requested by Ford for rental reimbursement purposes. The customer should keep their recalled vehicle until the dealership receives the part(s) necessary to perform the recall repair. Once the required parts arrive at the dealership, customers are expected to promptly bring their recalled vehicle in for repair. Be sure to provide the customer with a copy of the Agreement. Once steps 1 and 2 are completed, the customer can be provided a rental vehicle. Dealers are pre-approved for up to 4 days of rental reimbursement (no SSSC approval code required). If more than 4 rental days are required, dealers must request prior approval from the SSSC. The remainder of the process will be dependent upon the part order status. Please go to step 3 on the following page. Copyright 2021 Ford Motor Company ATTACHMENT VIII Page 3 of 5 Safety Recall 21S12 Certain 2007-2011 Ranger, 2007-2010 Edge and MKX, 2006-2012 Fusion and MKZ/Zephyr, and 2006-2011 Milan Vehicles Driver Airbag Inflator Replacement RENTAL VEHICLE PROCESS (cont.) 3. Part orders placed through the SSSC will process overnight. Check your part order status in DOESII or DOW the day after ordering. If the part is not on backorder, go to step 4a. If the part is on backorder, go to step 4b. 4a. If the part IS NOT on backorder, schedule an appointment for the customer to bring their recalled vehicle in as soon as possible for the recall repair. If more than 4 rental days are required, dealers must request prior approval from the SSSC for any additional days before the initial 4 days expire. Estimate the number of days required to receive the part(s), complete the repair, and return the vehicle to the customer. o Submit a VIN-specific web contact to the Special Service Support Center (SSSC) under program number 21S12. o In the web contact, provide details outlining why additional days are required. o The SSSC approval request must include all rental expenses, part costs, labor costs, and any other expenses listed on the RO line. All amounts are required so the approval code will cover the entire RO line amount. 4b. If the part IS on backorder, request prior approval from the SSSC for a total of 30 rental days, starting with the date that the customer was provided a rental vehicle. This must occur before the initial 4 days expire. Submit a VIN-specific web contact to the Special Service Support Center (SSSC) under program number 21A04. In the web contact, provide details outlining why additional days are required. The SSSC approval request must include the rental expenses (not to exceed 30 days) and the $25 admin fee on the same RO line. NOTE: If additional rental days are required, dealers must receive prior approval from the SSSC before the initial 30 days expire. o Submit a new VIN-specific web contact to the SSSC requesting 30 days under program number 21A04. o Use a new RO line or RO number for the additional 30 days. The maximum number of days that can be claimed on one RO line is 30 days. IMPORTANT: Part backorders will cancel on the 30th day if not placed “on hold”. Be sure to retain backorders via DOES II (BOHOLD screen) or DOW (Backorder Hold screen) to prevent the backorder from being cancelled. Once the required parts arrive, please schedule the recall repair for the customer’s vehicle as soon as possible. Please then notify the customer once the repair has been completed and request that they promptly return the rental vehicle. Copyright 2021 Ford Motor Company ATTACHMENT VIII Page 4 of 5 Safety Recall 21S12 Certain 2007-2011 Ranger, 2007-2010 Edge and MKX, 2006-2012 Fusion and MKZ/Zephyr, and 2006-2011 Milan Vehicles Driver Airbag Inflator Replacement RENTAL REIMBURSEMENT RATES The following table lists the maximum per-day dollar amounts that will be reimbursed under this policy. Make of Recalled Vehicle Rental Vehicle Reimbursement Per-Day Limit Ford $44 (including tax) Mercury $44 (including tax) Lincoln $55 (including tax) Key Information: a) If there is a unique customer circumstance that requires a rental vehicle with a higher per-day cost, dealers should submit a VIN-specific request to the Special Service Support Center (SSSC) for special consideration before placing the customer into the rental vehicle. b) If the customer has paid for a rental vehicle or alternative transportation for the purpose of this recall, they are eligible for reimbursement within the guidelines outlined in this Rental Vehicle Policy. Dealers must follow the same process for claiming rental vehicle reimbursement and then refund the customer. c) If a customer decides to rent a specialty vehicle, such as a large van or pickup, that is in excess of the per-day reimbursement limits, the additional cost beyond the approved rate will be the customer’s responsibility. d) Drivers under the age of 25 may be subject to a youthful renter surcharge and additional insurance requirements. These additional fees are not eligible for rental vehicle reimbursement unless they fall within the per-day limits above. Youthful renter policies vary by rental vehicle provider and location. Contact your rental vehicle provider for further details. e) Rental vehicle reimbursement does not cover the following expenses, except as outlined on line ‘d’ above: o Mileage charges o Fuel charges o Underage driver surcharge o One-way fees o Insurance NOTE: Some vehicle insurance policies include rental vehicle insurance coverage. As such, the purchase of additional insurance may not be required. Copyright 2021 Ford Motor Company ATTACHMENT VIII Page 5 of 5 Safety Recall 21S12 Certain 2007-2011 Ranger, 2007-2010 Edge and MKX, 2006-2012 Fusion and MKZ/Zephyr, and 2006-2011 Milan Vehicles Driver Airbag Inflator Replacement ALTERNATIVE TRANSPORTATION If a customer is unable or does not wish to rent a vehicle but still requires transportation, the rental reimbursement can be used for alternative transportation. The same per-day limits apply of $44 perday for Ford and Mercury customers and $55 per-day for Lincoln customers. The per-day limits can be cumulative across multiple rides per-day (e.g. ride to work $20 and ride home $24). Any costs in excess of the per-day limits will be the customer’s responsibility. The customer will need to pay up front and provide proof of payment to the dealer. Dealers will then need to submit for reimbursement following the Rental Vehicle Reimbursement Process and then refund the customer. Examples of alternative transportation include, but are not limited to: Taxi Public Transportation (subway, train, or us ) Rideshare services (Uber, Lyft, etc.) STORAGE OF CUSTOMER VEHICLES A vehicle storage/upkeep allowance will not be provided to dealers. As outlined in the Rental Vehicle Process above, customers should retain and store their vehicles unless parts required to repair the vehicle are at the dealer or the part order is being fulfilled (not on backorder). If a dealer would like to store a vehicle as a service for their customers, this would be at the dealer’s discretion, but a storage and upkeep allowance will not be provided. ATTACHMENT IX Page 1 of 1 RESTRICTED VEHICLE USE AGREEMENT I am the owner or lessee of a Vehicle Owner’s Name Model Year Make and Model VIN Current Odometer Reading I am aware that my vehicle is subject to an airbag safety recall and that parts are not currently available to complete this safety recall repair on my vehicle. An authorized Ford or Lincoln dealer is providing me with a rental or loaner vehicle until parts are available to complete the recall repair on my vehicle. I understand that the dealership is not responsible for storage of my vehicle. Therefore, I am maintaining possession and responsibility of my vehicle and will store it at my home or other secure location. As soon as parts become available to complete the recall repair, the dealer will contact me to request that I promptly bring my vehicle in for the repair. The rental vehicle will need to be returned within 7 days once I have been notified once the recall repair has been completed. I agree to the following: Because Ford is providing a rental vehicle, I agree not to use, or allow anyone else to use my vehicle until the recall repair has been completed other than driving my vehicle to the location where it will be stored until parts are available and subsequently to the dealer to have the recall repair completed. My vehicle will be driven directly home or to a secure storage location of my choice. I will ensure that my vehicle’s keys are secure and inaccessible to others. While my vehicle is in storage, I am responsible for all vehicle upkeep and security. I will promptly drop my affected vehicle off at the dealership for the recall repair upon notification from Ford or my dealership that parts are available. I will return the rental vehicle immediately, but not later than 7 days after being notified that the recall repair has been completed on my vehicle or I will be responsible for any additional rental charges incurred for not returning the rental car within this timeline. By signing below, I expressly agree to all of the terms and conditions set forth herein. Name (print) Signature Date Street Address City State ZIP
*****************************************************************************************************************
Copyright 2021 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division March 11, 2021 TO: All U.S. Ford and Lincoln Dealers SUBJECT: Awareness Communication – Safety Recall 21S12 Certain 2006-2012 Fusion and MKZ/Zephyr, 2006-2011 Milan, 2007-2010 Edge and MKX, and 2007-2011 Ranger Vehicles Driver Airbag Inflator Replacement REF: Awareness Communication – Safety Recall 17S19 REASON FOR THIS COMMUNICATION NOTE: This communication supersedes the Awareness Communication previously published under safety recall number 17S19. To inform you that Ford Motor Company is notifying the National Highway Traffic Safety Administration (NHTSA) of a safety recall on the affected vehicles. Parts are not currently available to complete the required repair. Once NHTSA has been informed, there is a possibility that you may be contacted by customers about the recall. This notice will help you answer customer questions. REASON FOR THIS SAFETY RECALL NHTSA and Takata have determined that the propellant in certain Takata airbag inflators can experience an alteration over time with exposure to certain climate conditions. A combination of time, high temperature fluctuations, and humidity contribute to the degradation of the propellant in the inflators. This degradation can cause the propellant to burn too quickly, creating high pressure inside the inflator, and in extreme cases causing the inflator to rupture in the event of a crash necessitating airbag deployment. A ruptured inflator can send inflator parts toward vehicle occupants resulting in serious injury or death. Additional information regarding Takata recalls can be found at www.nhtsa.gov and www.safercar.gov. AFFECTED VEHICLES NOTE: The vehicles affected by this upcoming safety recall were recalled under FSA 19S01 (or previously FSA 16S26, 17S01, or 18S01) for the passenger side airbag. This safety recall will involve the driver side airbag. Vehicle Model Year Assembly Plant Fusion 2006-2012 Hermosillo Milan 2006-2011 Hermosillo MKZ/Zephyr 2006-2012 Hermosillo Edge 2007-2010 Oakville MKX 2007-2010 Oakville Ranger 2007-2011 Twin Cities Copyright 2021 Ford Motor Company SERVICE ACTION It is anticipated that the complete dealer bulletin announcing this action will be provided to dealers later in March 2021. CUSTOMER NOTIFICATION Owners of affected vehicles will not be notified until after dealers have received service repair and parts ordering information. It is anticipated that customer notification will begin April 1, 2021. OASIS AND FSA VIN LISTS OASIS and FSA VIN Lists will be activated once the full dealer bulletin has been posted. QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson
SEOCONTENT-END
This product presentation was made with AAWP plugin.