NHTSA ID Number: 10186627
Manufacturer Communication Number: SSM 49493
Summary
Some 2021 Mustang Mach-E vehicles may exhibit a concern where the vehicle cannot be charged or does not charge properly when using the mobile charger. The blue status indicator light on the charger control box may not illuminate, may turn on and off intermittently, or may illuminate amber. This may be due to the connector which runs between the household outlet and the charger control box not being fully seated into the charger control box. Ensure that this connector is fully inserted into the charger control box. When the connector is properly inserted, the flange on the connector will be flush with the casing of the charger control box. If the flange of the connector protrudes out from the charger control box, the connector is not fully seated into the charger control box.
1 Affected Product
Vehicle
APPLICABLE VEHICLES
2021 CAR: GW CX727N C-EV
1 Associated Document
Manufacturer Communications
SSM 49493 – 2021 Mustang Mach-E – Cannot Charge High Voltage Battery Using The Mobile Charger
MC-10186627-0001.pdf 111.014KB
SaleBestseller No. 1
AIMILER Level 2 Electric Vehicle (EV) Charger(WiFi APP/Plug-Play), 40A, 25ft Cable ETL Certified, 220V-240V NEMA 14-50P Plug EVSE w/ J1772 Connector, Portable EV Car Charging Stations (Jet)
- ❤ [Equipped with Nema 14-50 plug, Compatible with 110-120V Nema 5-15p to 14-50r EV Adapter(Not packaged) or the other EV Adapter Cable]: Suggest install the 240V Nema 14-50 plug-in socket. [Kindly Note When Using the 5-15P Adapter]: 1. The RV Adapter cable doesn't work for EV chargers, please order the correct EV adapter cable. 2. It will become slow level 1 ev charging and some cars may drop to 12A, the max charging rate is 1.32-1.8kW(110V*12A-120V*15A).
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- ❤ [2 Operating Modes: Plug-charge(The Default Setting) or APP Start Mode & Smart Touch Screen]: The LED Screen Clearly show the Amperage, charging speed, input voltage, delay time, etc. For the touch buttons: 1. Pull out the charging gun before press the button, otherwise no respond; 2. Long press "Ⓐ" or "Time" button to adjust the amperage from 16A to 40A freely or Set the charging start time; 3. You can do "factory reset" if doesn't charging.
- ❤ [Smart WIFI APP, You can Set the Charging Period]: Check the charging cost, history, fully-charged notification, track the charging status, during off-peak period, etc. ❤ [Wi-Fi Reset/Factory Reset Function, Add New Device Quickly]: If you can't find your device or you have replaced a new phone, just pull out the charging gun, simultaneously long press the Ⓐ button and time adjustment button on the product screen until it shows "Factory Reset", then re-start your device. (Kind note: Switch the router from dual brand (2.4 GHz & 5 GHz) to only 2.4 GHz for the first connection.)
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- Flex Level 1 EV Charger - The EVDANCE Level 1 electric car charger is compatible with J1772 electric vehicles and plug-in hybrid vehicles (North American Standard). *Tesla requires a SAE J1772 adapter.
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- Check Your Outlet Type -This charger works with standard 120V NEMA 5-15/5-20 outlets (2-5 mph charging speed) and 240V NEMA 6-20 outlets (10-12 mph) . It's not compatible with NEMA 6-15/10-30/14-30/14-50/6-50 outlets – you'll need a NEMA 14-50/14-30/10-30/6-50 to 6-20 adapter (sold separately) to connect.
- Compatible EV Models -This EV charger works with most major electric vehicles, including Ford, Chevrolet, Hyundai, Audi, Nissan Ariya, Rivian R1S, Kia, and others. However, it's not compatible with Mini Cooper Electric Hardtop,Toyota Prus Prime/Z4X/RAV4Prime, Porsche Taycan Base/4S/Turbo/Turbo S or Tesla models (Tesla requires a J1772 to Tesla Adapter, sold separately). For a full list of compatible models, check out the Full Compatibility List on our product page.
- Indication Displays - LED display that can tell you the status as well as indicate errors while charging your electric vehicle.
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- Plug & Extended Reach: NEMA 14-50 plug fits 240V outlets for true plug-and-play use, while the 25FT cable offers flexible reach across garages and driveways, eliminating the need to reposition vehicles for easier daily charging
- ETL Certified & ELEGRP PBE Protection: Fully ETL certified, ELEGRP’s exclusive PBE technology combines full-link overheat protection with a triple-layer safety system, ensuring safer, more efficient charging. Includes a 2-year warranty
- All-Weather Indoor & Outdoor Use: IP67-rated for durability in rain, snow, and extreme temps (-21°F to 121°F), with a portable design that supports home, travel, and outdoor charging, delivering reliable performance anywhere
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- Clear LED Indicators: Stay informed at a glance. Our J1772 electric car charger is built with LED indicators, clearly showing charging status and alerting you to any issues immediately. You're always in control of your charging experience
- Built for Harsh Weather: Designed for tough outdoor conditions, the control box features an IP66 waterproof rating. This portable electric vehicle charger ensures you can charge with peace of mind in any environment
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- Vast Network: Wherever you go, ChargePoint’s network includes 274k+ stations across North America and Europe and 565k+ roaming partner stations
- Safe & Durable: Rely on this UL-certified EV charger for safe home charging. It can be installed indoors or outdoors by an electrician and includes a cold-resistant cable
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