Cannot Charge High Voltage Battery Using The Mobile Charger

Buffer Copy Email Facebook Flipboard Hacker News LinkedIn Messenger Mix Pinterest Print Reddit SMS Telegram Tumblr X VK WhatsApp Line Xing Threads

NHTSA ID Number: 10186627

Manufacturer Communication Number: SSM 49493

Summary

Some 2021 Mustang Mach-E vehicles may exhibit a concern where the vehicle cannot be charged or does not charge properly when using the mobile charger. The blue status indicator light on the charger control box may not illuminate, may turn on and off intermittently, or may illuminate amber. This may be due to the connector which runs between the household outlet and the charger control box not being fully seated into the charger control box. Ensure that this connector is fully inserted into the charger control box. When the connector is properly inserted, the flange on the connector will be flush with the casing of the charger control box. If the flange of the connector protrudes out from the charger control box, the connector is not fully seated into the charger control box.

1 Affected Product

Vehicle


MAKE	MODEL	YEAR
FORD	MUSTANG	2021

APPLICABLE VEHICLES
2021 CAR: GW CX727N C-EV

1 Associated Document

Manufacturer Communications

SSM 49493 – 2021 Mustang Mach-E – Cannot Charge High Voltage Battery Using The Mobile Charger

https://www.nhtsa.gov/recalls?nhtsaId=10186627

MC-10186627-0001.pdf 111.014KB

⬇ Download PDF (108.41 KB)

Bestseller No. 1

AIMILER Level 2 Electric Vehicle (EV) Charger(WIFI APP/Plug-play), 32A, 25ft Cable ETL Certified, 220V-240V NEMA 14-50P Plug EVSE w/ J1772 Connector, Portable EV Car Charging Stations for Home Level 2

❤ [Equipped with Nema 14-50 plug 240V, Compatible with 110-120V Nema 5-15p to 14-50r EV Adapter(Not packaged) or the other EV Adapter Cable]: Suggest install the 240V Nema 14-50 plug-in socket. [Kindly Note When Using the 5-15P Adapter]: 1. The RV Adapter cable doesn't work for EV chargers, please order the correct EV adapter cable. 2. It will become slow level 1 ev charging and some cars may drop to 12A, the max charging rate is 1.32-1.8kW(110V*12A-120V*15A).
❤ [Features a J1772 Connector for All North America J1772 EVs/PHEVs. For Tesla EVs/Nacs Connector Cars, This will Require an j1772 to Tesla Adapter]: Compatible with Ford, GM, Nissan, Audi, Kia, Honda, BMW, Kia, Hyundai, Gmc, Chevy, etc. [Not fits for Tesla cars/Nac connector cars-Kia EV6 2025/EV9,Ariya 2025&2025 loniq 5(J1772 to Tesla adapter needed)]. [6X Faster Charging with ETL, FCC Listed, Meets the Safety Criteria Defined by: SAE J1772, UL2231-1/-2, UL 991, UL 2231, UL 2251, UL1998 and UL 2594]: Say goodbye to slow level 1 ev charger, enjoy safe charging and 6X faster charging.
❤ [Up to 7.68kWh High Speed Charging, Adjustable Amperage from 16A to 32A & Requires a 20A to 40A circuit]: Maximum current output of 32 Amps for 40A circuit breaker, 24 Amps for 30A circuit breaker, or 16 Amps for 20A circuit breaker (Please pull out the charging gun, long press "A" button to change the current). You can also adjust the current/amperage by APP before the charging.
❤ [2 Operating Modes: Plug-charge(The Default Setting) or APP Start Mode & Smart Touch Screen]: The LED Screen Clearly show the Amperage, charging speed, input voltage, delay time, etc. For the touch buttons: 1. Pull out the charging gun before press the button, otherwise no respond; 2. Long press "Ⓐ" or "Time" button to adjust the amperage from 16A to 32A freely or Set the charging start time; 3. You can do "factory reset" if doesn't charging.
❤ [Smart WIFI APP, You can Set the Charging Period]: Check the charging cost, history, fully-charged notification, track the charging status, during off-peak period, etc. ❤ [Wi-Fi Reset/Factory Reset Function, Add New Device Quickly]: If you can't find your device or you have replaced a new phone, just pull out the charging gun, simultaneously long press the Ⓐ button and time adjustment button on the product screen until it shows "Factory Reset", then re-start your device.

Bestseller No. 2

EVDANCE Level 1&2 EV Charger, Electric Vehicle Portable Charger with 25FT Cable, ETL Listed J1772 EVSE for All EVs & PHEVs, 12A 120V/16A 240V(Black, 16A Max | NEMA 5-15&6-20(Standard Home Plug))

Flex Level 1 EV Charger - The EVDANCE Level 1 electric car charger is compatible with J1772 electric vehicles and plug-in hybrid vehicles (North American Standard). *Tesla requires a SAE J1772 adapter.
Convenient to Use - This charger has both NEMA 6-20 plug for 16A 240V charging (3.68kW, 10-12 mi/h) and a NEMA 6-20 to 5-15 plug adapter for 12A 120V charging (1.44kW, 2-5 mi/h). The included bag makes it easier to carry on the go. It also has a 25ft cable length, you can use it flexibly from anywhere in the garage or driveway.
Check Your Outlet Type -This charger works with standard 120V NEMA 5-15/5-20 outlets (2-5 mph charging speed) and 240V NEMA 6-20 outlets (10-12 mph) . It's not compatible with NEMA 6-15/10-30/14-30/14-50/6-50 outlets – you'll need a NEMA 14-50/14-30/10-30/6-50 to 6-20 adapter (sold separately) to connect.
Compatible EV Models -This EV charger works with most major electric vehicles, including Ford, Chevrolet, Hyundai, Audi, Nissan Ariya, Rivian R1S, Kia, and others. However, it's not compatible with Mini Cooper Electric Hardtop,Toyota Prus Prime/Z4X/RAV4Prime, Porsche Taycan Base/4S/Turbo/Turbo S or Tesla models (Tesla requires a J1772 to Tesla Adapter, sold separately). For a full list of compatible models, check out the Full Compatibility List on our product page.
Indication Displays - LED display that can tell you the status as well as indicate errors while charging your electric vehicle.

SaleBestseller No. 3

AIMILER Level 2 Electric Vehicle (EV) Charger(WiFi APP/Plug-Play), 48A, 25ft Cable ETL Certified, J1772 Connector EVSE EV Electric Car Charging Stations for Home Level 2 (Black 240V Nema 14-50P)

❤ [9X FASTER Than Portable Level 1 EV Charger, Equipped with Nema 14-50 plug, Install The 6AWG Power Outlet Cord]: Provides up to 46 m/h charging speed via hardwired connection (48 amp) or up to 38 m/h via the NEMA 14-50 plug (40 amp). Professional installation recommended for optimal safety and performance. (1.The input side belongs to the electrician electric automobile regulation scope, need to use three 6AWG cable wires for 48A; 2.The charging cable belongs to the automotive connector certification standard, so the 8AWG cable can meet the 48A.)
❤ [Features a J1772 Connector for All North America J1772 EVs/PHEVs. For Tesla EVs/Nacs Connector Cars, This will Require an j1772 to Tesla Adapter]: Compatible with Ford, GM, Nissan, Audi, Kia, Honda, BMW, Kia, Hyundai, Gmc, Chevy, etc. [Not fits for Tesla cars/Nac connector cars-Kia EV6 2025/EV9,Ariya 2025&2025 loniq 5(J1772 to Tesla adapter needed)]. [9X Faster Charging with ETL, FCC Listed, Meets the Safety Criteria Defined by: SAE J1772, UL2231-1/-2, UL 991, UL 2231, UL 2251, UL1998 and UL 2594]: Say goodbye to slow level 1 ev charger, enjoy safe charging and 9X faster charging.
❤ [Up to 11.5kWh High Speed Charging, Adjustable Amperage from 24A to 48A & Requires ≥60A Circuit Breaker if Charge 48A]: Maximum current output of 48 Amps for 60A circuit breaker, 40 Amps for 50A circuit breaker (Please pull out the charging gun, long press "A" button to change the current). You can also adjust the current/amperage by APP before the charging.
❤ [2 Operating Modes: Plug-charge(The Default Setting) or APP Start Mode & Smart Touch Screen]: The LED Screen Clearly show the Amperage, charging speed, input voltage, delay time, etc. For the touch buttons: 1. Pull out the charging gun before press the button, otherwise no respond; 2. Long press "Ⓐ" or "Time" button to adjust the amperage from 24A to 48A freely or Set the charging start time; 3. You can do "factory reset" if doesn't charging.
❤ [Smart WIFI APP, You can Set the Charging Period]: Check the charging cost, history, fully-charged notification, track the charging status, during off-peak period, etc. ❤ [Wi-Fi Reset/Factory Reset Function, Add New Device Quickly]: If you can't find your device or you have replaced a new phone, just pull out the charging gun, simultaneously long press the Ⓐ button and time adjustment button on the product screen until it shows "Factory Reset", then re-start your device.

SaleBestseller No. 4

AIMILER Level 2 Electric Vehicle (EV) Charger(WiFi APP/Plug-Play), 40A, 25ft Cable ETL Certified, 220V-240V NEMA 14-50P Plug EVSE w/ J1772 Connector, Portable EV Car Charging Stations (Jet)

❤ [Equipped with Nema 14-50 plug, Compatible with 110-120V Nema 5-15p to 14-50r EV Adapter(Not packaged) or the other EV Adapter Cable]: Suggest install the 240V Nema 14-50 plug-in socket. [Kindly Note When Using the 5-15P Adapter]: 1. The RV Adapter cable doesn't work for EV chargers, please order the correct EV adapter cable. 2. It will become slow level 1 ev charging and some cars may drop to 12A, the max charging rate is 1.32-1.8kW(110V*12A-120V*15A).
❤ [Features a J1772 Connector for All North America J1772 EVs/PHEVs. For Tesla EVs/Nacs Connector Cars, This will Require an j1772 to Tesla Adapter]: Compatible with Ford, GM, Nissan, Audi, Kia, Honda, BMW, Kia, Hyundai, Gmc, Chevy, etc. [Not fits for Tesla cars/Nac connector cars-Kia EV6 2025/EV9,Ariya 2025&2025 loniq 5(J1772 to Tesla adapter needed)]. [7X Faster Charging with ETL, FCC Listed, Meets the Safety Criteria Defined by: SAE J1772, UL2231-1/-2, UL 991, UL 2231, UL 2251, UL1998 and UL 2594]: Say goodbye to slow level 1 ev charger, enjoy safe charging and 7X faster charging.
❤ [Up to 9.6kWh High Speed Charging, Adjustable Amperage from 16A to 40A & Requires a 20A to 50A circuit]: Maximum current output of 40 Amps for 50A circuit breaker, 32 Amps for 40A circuit breaker, or 24 Amps for 30A circuit breaker (Please pull out the charging gun, long press "A" button to change the current). You can also adjust the current/amperage by APP before the charging.
❤ [2 Operating Modes: Plug-charge(The Default Setting) or APP Start Mode & Smart Touch Screen]: The LED Screen Clearly show the Amperage, charging speed, input voltage, delay time, etc. For the touch buttons: 1. Pull out the charging gun before press the button, otherwise no respond; 2. Long press "Ⓐ" or "Time" button to adjust the amperage from 16A to 40A freely or Set the charging start time; 3. You can do "factory reset" if doesn't charging.
❤ [Smart WIFI APP, You can Set the Charging Period]: Check the charging cost, history, fully-charged notification, track the charging status, during off-peak period, etc. ❤ [Wi-Fi Reset/Factory Reset Function, Add New Device Quickly]: If you can't find your device or you have replaced a new phone, just pull out the charging gun, simultaneously long press the Ⓐ button and time adjustment button on the product screen until it shows "Factory Reset", then re-start your device. (Kind note: Switch the router from dual brand (2.4 GHz & 5 GHz) to only 2.4 GHz for the first connection.)

SaleBestseller No. 5

VDLPOWERVP Level 1&2 EV Charger, Electric Vehicle Portable Charger with 20FT Cable, 3.5KW 16Amp Home EV Car Charging Station, 110V-240V NEMA 6-20 & NEMA 5-15 Plug Adapter, for All SAE J1772

【Efficient Charging】VDLPOWERVP level 2/level 1 EV charger is equipped with NEMA 6-20 Plug(220V/240V), it offers 16A current and up 3.5kW output. It is 4x faster than other Level 1(8A 110V) EV chargers , shorten the electric vehicle charging time.
【Level 1 & Level 2 EV Charger Adapter】This portable ev charger is equipped with NEMA 6-20 plug (Level 2, 240V, 16A) and NEMA 5-15 adapter (Level 1, 110V, 12A), you can connect our electric vehicle chargers to a standard household socket or a dedicated industrial socket, use it flexibly from anywhere in the garage or driveway.
【Intelligent Charging-Durable and Safe】The intelligent chip design of its control box can keep monitoring the charging status at any time, provides multiple safety protections such as lightning protection and leakage protection. This electric vehicle charger is made of premuim and sturdy materials and is FCC certified. EV Control box is IP65 waterproof and dustproof.
【Easy Charging and Indication Displays】Just connect to the outlet and the car, the ev charger can work properly. LED indicators that can tell you the status as well as indicate errors while charging your electric vehicle. It can help you get the charging station status information quickly.
【Portable Design】The ev charger has a 20ft charge cable, which is long enough for you to charge without getting tangled.The appropriate cord length and weight allow you to easily put it in the trunk of an electric car whether you are visiting friends or renting a vacation house.