February 16, 2021 NHTSA CAMPAIGN NUMBER: 21E013000
Frontal Air Bag Inflator May Explode
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
NHTSA Campaign Number: 21E013
Manufacturer Ford
Motor Company
Components AIR BAGS
Potential Number of Units Affected 249
Summary
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford’s recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
Remedy
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 21S05.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
IMPORTANT SAFETY RECALL NOTICE
February 2021
Safety Recall Notice 21S05 / NHTSA Recall 21E013
Ford Motor Company has determined that a defect which relates to motor vehicle safety may exist in certain replacement frontal airbag modules that were sold as service replacement parts between May 2016 and March 2019. Affected part numbers and potential vehicle applications are listed on the following page.
What is the risk?
Certain service replacement frontal airbag modules sold at this dealership between March 2016 and March 2019 may contain a defective airbag inflator. Defective airbag inflators may explode in a crash that causes deployment of the airbags. If an inflator explodes, sharp metal fragments could strike vehicle occupants, causing serious injury or death.
What should you do?
If you purchased an affected airbag module or believe that an affected airbag module may have been installed in your vehicle, please contact your local Ford dealer without delay and request a service date for Recall 21S05.
Ford Motor Company has authorized your dealer to inspect and replace the frontal airbag modules if necessary, free of charge (parts and labor).
If you do not already have a servicing dealer, you can access owner.ford.com for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed.
If you have questions or concerns, please contact our Ford Customer Relationship Center at 1866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: owner.ford.com.
If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov.
Thank you for your attention to this important matter.
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121
Post until September 30, 2021
| Engineering Part Number | Service Part Number | Vehicle Application |
| 4L54 10043B13 AN3JA6 | 4L5Z-10043B13-AAA | 2004-2006 Ranger |
| 6L54 10044A74 BB32N4 | 6L5Z-10044A74-BB | 2004-2006 Ranger |
| 6L54 10044A74 BB33TC | 6L5Z-10044A74-BC | 2004-2006 Ranger |
| 9A13 78044A74 AB | 7A1Z-78044A74-A | 2007-2010 MKX |
| 8L54 10044A74 AA32N4 | 7L5Z-10044A74-AB | 2007-2011 Ranger |
| 7R3V 63043B13 AB35B8 | 7R3Z-63043B13-AA | 2005-2014 Mustang |
| 8R3V 63044A74 AASMGN | 7R3Z-63044A74-AA | 2005-2009 Mustang |
| 8R33 63043B13 AA35B8 | 8R3Z-63043B13-AA | 2005-2014 Mustang |
| 8R33 63043B13 AB35B8 | 8R3Z-63043B13-AB | 2005-2014 Mustang |
| 8R33 63043B13 BBSMIN | 8R3Z-63043B13-BB | 2005-2014 Mustang |
| 8R33 63044A74 AA3ZU8 | 8R3Z-63044A74-AA | 2005-2009 Mustang |
| 8R33 63044A74 BASMEN | 8R3Z-63044A74-BA | 2005-2009 Mustang |
| AE53 54044A74 AH | AE5Z-54044A74-A | 2010-2012 Fusion and 2010-2011 Milan |
| AH63 54044A74 AH | AH6Z-54044A74-A | 2010-2012 MKZ |
| BR33 63044A74 DA3AM6 | AR3Z-63044A74-AA | 2010-2014 Mustang |
| CR33 63044A74 BASMKT | AR3Z-63044A74-BA | 2010-2014 Mustang |
| CR33 63044A74 CASMKU | AR3Z-63044A74-CA | 2010-2014 Mustang |
| CR3V 63044A74 ABSMKV | AR3Z-63044A74-DA | 2010-2014 Mustang |
| CR3J 63044A74 CASMLS | BR3Z-63044A74-AA | 2010-2014 Mustang |
| CR33 63043B13 AB35B8 | CR3Z-63043B13-AA | 2005-2014 Mustang |
| DR3V 63043B13 AC35B8 | DR3Z-63043B13-AB | 2005-2014 Mustang |
| DR3V 63044A74 ABSMN3 | DR3Z-63044A74-AA | 2010-2014 Mustang |
* * * IMPORTANT SAFETY RECALL * * *
March 2021
Safety Recall Notice 21S05 / NHTSA Recall 21E013
Mr. John Sample
123 Main Street
Anywhere, USA 12345
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has determined that a defect which relates to motor vehicle safety may exist in one or more service replacement parts purchased and sold or installed by your dealership.
What is the issue?
Certain service replacement frontal airbag modules sold between May 2016 and March 2019 may contain a defective airbag inflator.
According to Ford Motor Company records, your dealership purchased, and may have installed or sold over-the-counter, one of the suspect part numbers shown in the Recall Notice attached to this letter.
Ford does not have vehicle traceability for these affected service parts, and as such, your dealership principal is the owner of record. A separate letter has been sent notifying your dealership principal.
What is the risk?
Defective airbag inflators may explode in a crash that causes deployment of the airbags. If an inflator explodes, sharp metal fragments could strike vehicle occupants, causing serious injury or death.
What should you do?
Please have your parts, service, and collision repair (if applicable) departments complete the following:
- Review customer-pay invoices, wholesale part sales, and over-the-counter part sales to determine if you have sold or installed any of the affected airbag modules listed in the attached Recall Notice.
- Contact any customers or third-party repair facilities (body shops, etc.) that purchased affected parts and arrange to inspect potentially affected vehicles.
- If you suspect that a vehicle is affected, contact the Special Service Support Center (SSSC) via the web contact site, using the Non-Involved Vehicle contact type, to request adding the vehicle to recall 21S05 prior to performing any service action.
- Post the attached Recall Notice in an area that is visible to parts department customers to inform them of this recall.
- Check for any affected service parts in your current inventory and return them immediately following the normal part return process.
Thank you for your attention to this important matter.
Ford Customer Service Division
Attachment: Recall Notice
July, 2021
* * * IMPORTANT SAFETY RECALL REMINDER * * *
According to our records, your 2010 MKZ has not had necessary safety recall repairs made. We urge you to have the free repair performed at your local dealership as soon as possible.
Recall Number and Description:
21S05 – AIRBAG MODULE INSPECTION AND REPLACEMENT
What is the issue?
Our records indicate that a Ford safety recall was previously completed on your vehicle to replace the driver and passenger airbags in December 2018. There is no issue with the airbags used in the recall repair. However, if after the recall was completed, the driver or passenger airbag was subsequently replaced during a collision or service repair, the airbags may contain a defective airbag inflator.
If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332. If you wish to contact us through the Internet, our address is: owner.lincoln.com. Thank you for your attention to this very important matter.
Julio de, 2021
* * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * *
SegURnuestros registros, no se realizaron en sur 2010 MKZ las reparaciones necesariascorrespondientesa la campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidorlocallo antesposible.
Número y descripción de la campaña:
21S05 – INSPECCIÓN Y REEMPLAZO DEL MÓDULO DE LA BOLSA DE AIRE
¿Cuál es el problema?
En nuestros registros aparece que en su vehículo se realizó una campaña de seguridad de Ford, en la cual se reemplazaron las bolsas de aire del conductor y del pasajero en diciembre de 2018. Las bolsas de aire utilizadas en la reparación de la campaña no presentan problemas. Sin embargo, si luego de realizada la campaña, la bolsa de aire del conductor o del pasajero se reemplazó posteriormente durante una reparación de servicio o por colisión, esta podría contener un inflador de bolsa de aire defectuoso.
Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332. Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: owner.lincoln.com. Gracias por su atenciic en este asunto sumamente importante.
Safety Recall 21S05 Certain 2005-2014 Mustang, 2005-2006 Ford GT, 2004-2011 Ranger, 2006-2012 Fusion and MKZ/Zephyr, 2006-2011 Milan, and 2007-2010 Edge and MKX Vehicles Airbag Module Inspection and Replacement
Safety Recall 21S05 Certain 2005-2014 Mustang, 2005-2006 Ford GT, 2004-2011 Ranger, 2006-2012 Fusion and MKZ/Zephyr, 2006-2011 Milan, and 2007-2010 Edge and MKX Vehicles Airbag Module Inspection and Replacement
FORD MOTOR COMPANY ISSUES TWO SAFETY RECALLS IN NORTH AMERICA
FEB 18, 2021 | DEARBORN, MICH.
DEARBORN, Mich., Feb. 18, 2021 – Ford Motor Company is issuing two safety recalls in North America.
Safety recall for select vehicles that may have had obsolete Takata service parts installed in collision and theft repairs after the Takata recall was completed
Ford identified that certain Takata airbag modules were not purged from service stock after the parts for the permanent service fix became available. Following extensive investigation and tracing, Ford could not account for some of the obsolete Takata service parts, indicating they may have been installed on vehicles as part of collision or theft repairs.
Ford is not aware of any reports of accident or injury related to this issue. This recall involves two distinct vehicle populations:
Population 1
- Ford used dealer records to identify 1,117 vehicles with collision repairs that may have been done with an obsolete service part after the Takata recall was completed. This involves 1,067 vehicles in the U.S. and federal territories, 49 in Canada and one in Mexico.
- The group comprises certain 2004-11 Ford Ranger, 2005-14 Ford Mustang, 2006 Ford GT, 2008-12 Ford Fusion, 2009-11 Mercury Milan, 2010-12 Lincoln MKZ, 2007-10 Ford Edge and 2007-10 Lincoln MKX vehicles.
- Dealers will inspect the driver or passenger airbag inflator or module and replace, if necessary.
Population 2
- Ford was unable to locate 45 single-stage inflators that are compatible with 2004-06 Ford Ranger vehicles. It is possible that these obsolete Takata service parts were installed for repairs after collision damage or theft.
- This population involves 2004-06 Ford Ranger vehicles that had the Takata recall permanent repair performed before the service parts were purged, including 144,340 in the U.S. and federal territories, 8,762 in Canada and five in Mexico.
- At the request of the U.S. National Highway Traffic Safety Administration, Ford is issuing a safety recall for all 153,107 of these vehicles, notifying owners that they can visit their dealer for an inspection and, if necessary, an airbag inflator replacement.
Customer notifications will begin the week of March 8. The Ford reference number for this recall is 21S05.
Safety recall for 1,666 Ford Bronco Sport vehicles
Affected 2021 Ford Bronco Sport vehicles were produced with rear suspension modules that may not be fully secured to the subframe. Rear suspension modules with loose or missing bolts may affect the vehicle’s stability, increasing risk of an accident, and may result in reduced rear impact crash performance, increasing the risk of injury.
This action affects 1,640 vehicles in the U.S. and federal territories, 24 in Canada and two in Mexico.
Ford is not aware of any accidents or injuries related to this condition.
Affected vehicles were built in Mexico at Hermosillo Stamping and Assembly Plant from July 22 to Nov. 24, 2020.
Dealers will confirm that the rear suspension bolts are secured properly and replace them, if necessary. The Ford reference number for this recall is 21S04.
SEOCONTENT-START March 2021 The Lincoln Motor Company P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 21S05 / NHTSA Recall 21V081 2007 MKX Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. The Lincoln Motor Company has decided that a defect which relates to motor vehicle safety may exist in your vehicle, with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? Our records indicate that a safety recall repair was previously completed on your vehicle to replace the passenger airbags in February 2019, and that the passenger airbag was later replaced during a collision or service repair. The replacement airbag installed at that time may contain a defective airbag inflator. What is the risk? Defective airbag inflators may explode in a crash that causes deployment of the airbags. If an inflator explodes, sharp metal fragments could strike vehicle occupants, causing serious injury or death. What will Lincoln and your dealer do? The Lincoln Motor Company has authorized your dealer to inspect and replace the passenger airbag if necessary, free of charge (parts and labor). How long will it take? The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. In addition, your vehicle will require an inspection to determine if parts need to be ordered. What should you do? Please call your dealer without delay and request a service date for Recall 21S05. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Lincoln has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. If you do not already have a servicing dealer, you can access owner.lincoln.com for dealer addresses, maps, and driving instructions. The Lincoln Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. © Copyright 2021 The Lincoln Motor Company A Ford Motor Company Brand 13128 21S05 LVV/DTB1V2S056 ???????? ???? 1 of 4 A/1/000001/0001 ???????????????????????????????????????????????????????? 771313349439 A/1/000001/0001 ???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 What should you do? (continued) NOTE: You can receive information about Recalls and Customer Satisfaction Programs through The Lincoln Way App. The app can be downloaded through the App Store or Google Play. In addition, there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. COVID-19 (CORONAVIRUS) Lincoln dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting client vehicles both before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Lincoln and your local dealer are working hard to keep you on the road during these challenging times, please visit owner.lincoln.com. Do you need a rental vehicle? If your dealer determines that airbag replacement is required and needs your vehicle overnight, your dealer is authorized to provide a rental vehicle for your personal transportation at no charge (except for fuel and insurance) while your vehicle is at the dealership for repairs. Please see your dealer for guidelines and limitations. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: owner.lincoln.com. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety Recall 21V081. Thank you for your attention to this important matter. The Lincoln Motor Company © Copyright 2021 The Lincoln Motor Company A Ford Motor Company Brand 13128 21S05 LVV/DTB1V2S056 2 of 4 A/2/000001/0001 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de campaña de seguridad 21S05 / Campaña 21V081 de la NHTSA 2007 MKX Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. The Lincoln Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? En nuestros registros aparece que en su vehículo se realizó una reparación de la campaña de seguridad para reemplazar las bolsas de aire del pasajero en febrero de 2019 y que dicha bolsa de aire se reemplazó posteriormente durante una reparación de servicio o por colisión. La bolsa de aire de reemplazo instalada en ese momento podría incluir un inflador de la bolsa de aire defectuoso. ¿Qué riesgo existe? Los infladores de la bolsa de aire defectuosos podrían detonar en un choque y provocar el despliegue de las bolsas de aire. Si detona un inflador, se podrían desprender fragmentos de metal filudos, los cuales podrían golpear a los ocupantes del vehículo y provocarles lesiones graves o incluso la muerte. ¿Qué harán Lincoln y su distribuidor? The Lincoln Motor Company ha autorizado a su distribuidor a inspeccionar y, si fuera necesario, a reemplazar la bolsa de aire del pasajero sin costo alguno (piezas y mano de obra). ¿Cuánto tiempo tomará? El tiempo necesario para esta reparación será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. Además, se deberá realizar una inspección del vehículo para determinar si se debe pedir piezas. ¿Qué debe hacer? Llame a su distribuidor lo antes posible y solicite una cita de servicio para llevar a cabo la campaña 21S05. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de seguridad, Lincoln no ha emitido instrucciones de dejar de manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a owner.lincoln.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. The Lincoln Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. 3 of 4 A/3/000001/0001 13128 21S05 LVV/DTB1V2S056 Marzo de 2021 The Lincoln Motor Company P. O. Box 1904 Dearborn, Michigan 48121 1904 ???? ???? ???? © Copyright 2021 The Lincoln Motor Company Una marca de Ford Motor Company ???????????????????????????????????????????????????????? 771313349439 A/3/000001/0001 ???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 ¿Qué debe hacer? (continuación) NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación Lincoln Way. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. COVID-19 (CORONAVIRUS) Los distribuidores Lincoln han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección tanto antes como después de realizar servicio en cada uno de los vehículos de nuestros clientes. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio esencial. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Lincoln y su distribuidor local están trabajando arduamente para mantenerlo en las calles durante estos tiempos difíciles, visite owner.lincoln.com. ¿Necesita un vehículo de alquiler? Si su distribuidor determina que es necesario efectuar el reemplazo de la bolsa de aire y el vehículo debe permanecer en las instalaciones durante la noche, el distribuidor está autorizado a ofrecerle un vehículo de alquiler para su transporte personal sin costo (excepto combustible y seguro) mientras su vehículo se encuentre en reparación. Comuníquese con su distribuidor para conocer las pautas y limitaciones. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: owner.lincoln.com. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com. Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite safercar.gov. Referencia: Campaña de seguridad 21V081 de la NHTSA. Gracias por su atención en este asunto sumamente importante. The Lincoln Motor Company 4 of 4 A/4/000001/0001 13128 21S05 LVV/DTB1V2S056 © Copyright 2021 The Lincoln Motor Company Una marca de Ford Motor Company March 2021 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 21S05 / NHTSA Recall 21V081 2011 Fusion Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety may exist in your vehicle, with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? Our records indicate that a safety recall repair was previously completed on your vehicle to replace the passenger airbag in February 2019 and that the passenger airbag was later replaced during a collision or service repair. The replacement airbag(s) installed at that time may contain a defective airbag inflator. What is the risk? Defective airbag inflators may explode in a crash that causes deployment of the airbags. If an inflator explodes, sharp metal fragments could strike vehicle occupants, causing serious injury or death. What will Ford and your dealer do? Ford Motor Company has authorized your dealer to inspect and replace the passenger airbag if necessary, free of charge (parts and labor). How long will it take? The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. In addition, your vehicle will require an inspection to determine if parts need to be ordered. What should you do? Please call your dealer without delay and request a service date for Recall 21S05. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. If you do not already have a servicing dealer, you can access owner.ford.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. © Copyright 2021 Ford Motor Company 05679 21S05 FVV/DTB1V3S051 ???????? ???? 1 of 4 A/1/000001/0001 ???????????????????????????????????????????????????????? 771313350015 A/1/000001/0001 ???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 What should you do? (continued) NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. COVID-19 (CORONAVIRUS) Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit owner.ford.com. Do you need a rental vehicle? If your dealer determines that airbag replacement is required and needs your vehicle overnight, your dealer is authorized to provide a rental vehicle for your personal transportation at no charge (except for fuel and insurance) while your vehicle is at the dealership for repairs. Please see your dealer for guidelines and limitations. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: owner.ford.com. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety Recall 21V081. Thank you for your attention to this important matter. Ford Customer Service Division © Copyright 2021 Ford Motor Company 05679 21S05 FVV/DTB1V3S051 2 of 4 A/2/000001/0001 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de campaña de seguridad 21S05 / Campaña 21V081 de la NHTSA 2011 Fusion Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? En nuestros registros aparece que en su vehículo se realizó una reparación de la campaña de seguridad para reemplazar las bolsa de aire del pasajero en febrero de 2019 y la bolsa de aire del pasajero se reemplazó posteriormente durante una reparación de servicio o por colisión. Las bolsas de aire de reemplazo instaladas en ese momento podrían incluir un inflador de la bolsa de aire defectuoso. ¿Qué riesgo existe? Los infladores de la bolsa de aire defectuosos podrían detonar en un choque y provocar el despliegue de las bolsas de aire. Si detona un inflador, se podrían desprender fragmentos de metal filudos, los cuales podrían golpear a los ocupantes del vehículo y provocarles lesiones graves o incluso la muerte. ¿Qué medidas adoptarán Ford y su distribuidor? Ford Motor Company ha autorizado a su distribuidor a inspeccionar y, si fuera necesario, a reemplazar las bolsa de aire del pasajero sin costo alguno (piezas y mano de obra). ¿Cuánto tiempo tomará? El tiempo necesario para esta reparación será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. Además, se deberá realizar una inspección del vehículo para determinar si se debe pedir piezas. ¿Qué debe hacer? Llame a su distribuidor lo antes posible y solicite una cita de servicio para llevar a cabo la campaña 21S05. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Ford no ha emitido instrucciones de dejar de manejar el vehículo conforme a esta campaña de seguridad. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a owner.ford.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. 3 of 4 A/3/000001/0001 05679 21S05 FVV/DTB1V3S051 Marzo de 2021 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 ???? ???? ???? © Copyright 2021 Ford, División de Servicio al Cliente ???????????????????????????????????????????????????????? 771313350015 A/3/000001/0001 ???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 ¿Qué debe hacer? (continuación) NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones, como reserva y pago de estacionamientos en ciertos lugares, además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. COVID-19 (CORONAVIRUS) Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección antes y después de realizar servicio en cada uno de los vehículos de nuestros clientes. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio esencial. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Ford y su distribuidor local están trabajando arduamente para mantenerlo en las calles durante estos tiempos difíciles, visite owner.ford.com. ¿Necesita un vehículo de alquiler? Si su distribuidor determina que es necesario efectuar el reemplazo de la bolsa de aire y el vehículo debe permanecer en las instalaciones durante la noche, el distribuidor está autorizado a ofrecerle un vehículo de alquiler para su transporte personal sin costo (excepto combustible y seguro) mientras su vehículo se encuentre en reparación. Comuníquese con su distribuidor para conocer las pautas y limitaciones. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: owner.ford.com. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com. Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite safercar.gov. Referencia: Campaña de seguridad 21V081 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente 4 of 4 A/4/000001/0001 05679 21S05 FVV/DTB1V3S051 © Copyright 2021 Ford, División de Servicio al Cliente March 2021 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 21S05 / NHTSA Recall 21V081 2010 Milan Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety may exist in your vehicle, with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? Our records indicate that a safety recall repair was previously completed on your vehicle to replace the passenger airbag in December 2018 and that the passenger airbag was later replaced during a collision or service repair. The replacement airbag(s) installed at that time may contain a defective airbag inflator. What is the risk? Defective airbag inflators may explode in a crash that causes deployment of the airbags. If an inflator explodes, sharp metal fragments could strike vehicle occupants, causing serious injury or death. What will Ford and your dealer do? Ford Motor Company has authorized your dealer to inspect and replace the passenger airbag if necessary, free of charge (parts and labor). How long will it take? The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. In addition, your vehicle will require an inspection to determine if parts need to be ordered. What should you do? Please call your dealer without delay and request a service date for Recall 21S05. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. If you do not already have a servicing dealer, you can access owner.ford.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. © Copyright 2021 Ford Motor Company 20528 21S05 MVV/DTB1V4S051 ???????? ???? 1 of 4 A/1/000001/0001 ???????????????????????????????????????????????????????? 771313349330 A/1/000001/0001 ???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 What should you do? (continued) NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. COVID-19 (CORONAVIRUS) Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit owner.ford.com. Do you need a rental vehicle? If your dealer determines that airbag replacement is required and needs your vehicle overnight, your dealer is authorized to provide a rental vehicle for your personal transportation at no charge (except for fuel and insurance) while your vehicle is at the dealership for repairs. Please see your dealer for guidelines and limitations. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: owner.ford.com. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety Recall 21V081. Thank you for your attention to this important matter. Ford Customer Service Division © Copyright 2021 Ford Motor Company 20528 21S05 MVV/DTB1V4S051 2 of 4 A/2/000001/0001 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de campaña de seguridad 21S05 / Campaña 21V081 de la NHTSA 2010 Milan Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? En nuestros registros aparece que en su vehículo se realizó una reparación de la campaña de seguridad para reemplazar las bolsa de aire del pasajero en diciembre de 2018 y la bolsa de aire del pasajero se reemplazó posteriormente durante una reparación de servicio o por colisión. Las bolsas de aire de reemplazo instaladas en ese momento podrían incluir un inflador de la bolsa de aire defectuoso. ¿Qué riesgo existe? Los infladores de la bolsa de aire defectuosos podrían detonar en un choque y provocar el despliegue de las bolsas de aire. Si detona un inflador, se podrían desprender fragmentos de metal filudos, los cuales podrían golpear a los ocupantes del vehículo y provocarles lesiones graves o incluso la muerte. ¿Qué medidas adoptarán Ford y su distribuidor? Ford Motor Company ha autorizado a su distribuidor a inspeccionar y, si fuera necesario, a reemplazar las bolsa de aire del pasajero sin costo alguno (piezas y mano de obra). ¿Cuánto tiempo tomará? El tiempo necesario para esta reparación será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. Además, se deberá realizar una inspección del vehículo para determinar si se debe pedir piezas. ¿Qué debe hacer? Llame a su distribuidor lo antes posible y solicite una cita de servicio para llevar a cabo la campaña 21S05. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Ford no ha emitido instrucciones de dejar de manejar el vehículo conforme a esta campaña de seguridad. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a owner.ford.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. 3 of 4 A/3/000001/0001 20528 21S05 MVV/DTB1V4S051 Marzo de 2021 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 ???? ???? ???? © Copyright 2021 Ford, División de Servicio al Cliente ???????????????????????????????????????????????????????? 771313349330 A/3/000001/0001 ???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 ¿Qué debe hacer? (continuación) NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones, como reserva y pago de estacionamientos en ciertos lugares, además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. COVID-19 (CORONAVIRUS) Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección antes y después de realizar servicio en cada uno de los vehículos de nuestros clientes. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio esencial. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Ford y su distribuidor local están trabajando arduamente para mantenerlo en las calles durante estos tiempos difíciles, visite owner.ford.com. ¿Necesita un vehículo de alquiler? Si su distribuidor determina que es necesario efectuar el reemplazo de la bolsa de aire y el vehículo debe permanecer en las instalaciones durante la noche, el distribuidor está autorizado a ofrecerle un vehículo de alquiler para su transporte personal sin costo (excepto combustible y seguro) mientras su vehículo se encuentre en reparación. Comuníquese con su distribuidor para conocer las pautas y limitaciones. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: owner.ford.com. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com. Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite safercar.gov. Referencia: Campaña de seguridad 21V081 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente 4 of 4 A/4/000001/0001 20528 21S05 MVV/DTB1V4S051 © Copyright 2021 Ford, División de Servicio al Cliente March 2021 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 21S05 / NHTSA Recall 21V076 2005 Ranger Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety may exist in your vehicle, with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? Our records indicate that a Ford safety recall was previously completed on your vehicle to replace the driver and passenger airbags in August 2018. There is no issue with the airbags used in the recall repair. However, if after the recall was completed, the driver or passenger airbag was subsequently replaced during a collision or service repair, the airbags may contain a defective airbag inflator. Did you purchase your vehicle between August 2018 and March 2019? – If YES: please refer to the ‘What should you do?’ section of this letter. – If NO: was your driver or passenger airbag replaced during a collision or service repair between August 2018 and March 2019? – If YES: please refer to the ‘What should you do?’ section of this letter. – If NO: no action is required. If you are unsure of your vehicle’s purchase date or repair history, please refer to the ‘What should you do?’ section of this letter. What is the risk? Defective airbag inflators may explode in a crash that causes deployment of the airbags. If an inflator explodes, sharp metal fragments could strike vehicle occupants, causing serious injury or death. What will Ford and your dealer do? Ford Motor Company has authorized your dealer to inspect and replace the driver and passenger airbags if necessary, free of charge (parts and labor). How long will it take? The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. In addition, your vehicle will require an inspection to determine if parts need to be ordered. What should you do? If your driver or passenger airbag was replaced during a collision or service repair, or you purchased your vehicle between August 2018 and March 2019, then your vehicle needs to be inspected. If you are unsure of your vehicle’s repair history or purchase date, then your vehicle needs to be inspected. Please call your dealer without delay and request a service date for Recall 21S05. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. © Copyright 2021 Ford Motor Company 05218 21S05 ALL/DTB121S051 ???????? ???? 1 of 4 A/1/000001/0001 ???????????????????????????????????????????????????????? 771311900951 A/1/000001/0001 ???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 What should you do? (continued) Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. If you do not already have a servicing dealer, you can access owner.ford.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. COVID-19 (CORONAVIRUS) Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit owner.ford.com. Do you need a rental vehicle? If your dealer determines that airbag replacement is required and needs your vehicle overnight, your dealer is authorized to provide a rental vehicle for your personal transportation at no charge (except for fuel and insurance) while your vehicle is at the dealership for repairs. Please see your dealer for guidelines and limitations. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: owner.ford.com. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety Recall 21V076. Thank you for your attention to this important matter. Ford Customer Service Division © Copyright 2021 Ford Motor Company 05218 21S05 ALL/DTB121S051 2 of 4 A/2/000001/0001 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de campaña de seguridad 21S05 / Campaña 21V076 de la NHTSA 2005 Ranger Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? En nuestros registros aparece que en su vehículo se realizó una campaña de seguridad de Ford, en la cual se reemplazaron las bolsas de aire del conductor y del pasajero en agosto de 2018. Las bolsas de aire utilizadas en la reparación de la campaña no presentan problemas. Sin embargo, si luego de realizada la campaña, la bolsa de aire del conductor o del pasajero se reemplazó posteriormente durante una reparación de servicio o por colisión, esta podría contener un inflador de bolsa de aire defectuoso. ¿Compró usted el vehículo entre agosto de 2018 y marzo de 2019? – Si la respuesta es SÍ: consulte la sección “¿Qué debe hacer?” de esta carta. – Si la respuesta es NO: ¿la bolsa de aire del conductor o del pasajero se reemplazó durante una reparación de servicio o por colisión entre agosto de 2018 y marzo de 2019? – Si la respuesta es SÍ: consulte la sección “¿Qué debe hacer?” de esta carta. – Si la respuesta es NO: no se requiere ninguna acción. Si no está seguro de la fecha de compara del vehículo o del historial de reparaciones, consulte la sección “¿Qué debe hacer?” de esta carta. ¿Qué riesgo existe? Los infladores de la bolsa de aire defectuosos podrían detonar en un choque y provocar el despliegue de las bolsas de aire. Si detona un inflador, se podrían desprender fragmentos de metal filudos, los cuales podrían golpear a los ocupantes del vehículo y provocarles lesiones graves o incluso la muerte. ¿Qué medidas adoptarán Ford y su distribuidor? Ford Motor Company ha autorizado a su distribuidor a inspeccionar y, si fuera necesario, reemplazar las bolsas de aire del conductor y del pasajero sin costo alguno (piezas y mano de obra). ¿Cuánto tiempo tomará? El tiempo necesario para esta reparación será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. Además, se deberá realizar una inspección del vehículo para determinar si se debe pedir piezas. ¿Qué debe hacer? Si la bolsa de aire del conductor o del pasajero se reemplazó durante una reparación de servicio o por colisión o si compró el vehículo entre agosto de 2018 y marzo de 2019, entonces es necesario inspeccionar su vehículo. Si no está seguro del historial de reparaciones o de la fecha de compara del vehículo, entonces su vehículo deberá ser inspeccionado. Llame a su distribuidor lo antes posible y solicite una cita de servicio para llevar a cabo la campaña 21S05. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. 3 of 4 A/3/000001/0001 05218 21S05 ALL/DTB121S051 Marzo de 2021 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 ???? ???? ???? © Copyright 2021 Ford, División de Servicio al Cliente ???????????????????????????????????????????????????????? 771311900951 A/3/000001/0001 ???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 ¿Qué debe hacer? (continuación) Ford no ha emitido instrucciones de dejar de manejar el vehículo conforme a esta campaña de seguridad. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a owner.ford.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones, como reserva y pago de estacionamientos en ciertos lugares, además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. COVID-19 (CORONAVIRUS) Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección antes y después de realizar servicio en cada uno de los vehículos de nuestros clientes. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio esencial. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Ford y su distribuidor local están trabajando arduamente para mantenerlo en las calles durante estos tiempos difíciles, visite owner.ford.com. ¿Necesita un vehículo de alquiler? Si su distribuidor determina que es necesario efectuar el reemplazo de la bolsa de aire y el vehículo debe permanecer en las instalaciones durante la noche, el distribuidor está autorizado a ofrecerle un vehículo de alquiler para su transporte personal sin costo (excepto combustible y seguro) mientras su vehículo se encuentre en reparación. Comuníquese con su distribuidor para conocer las pautas y limitaciones. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: owner.ford.com. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com. Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite safercar.gov. Referencia: Campaña de seguridad 21V076 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente 4 of 4 A/4/000001/0001 05218 21S05 ALL/DTB121S051 © Copyright 2021 Ford, División de Servicio al Cliente
29 Affected Products
Equipments
Vehicles
| MAKE | MODEL | YEAR |
| FORD | FUSION | 2010-2012 |
| FORD | MUSTANG | 2005-2014 |
| FORD | RANGER | 2007-2011 |
| LINCOLN | MKX | 2007-2010 |
| LINCOLN | MKZ | 2010-2012 |
| MERCURY | MILAN | 2010-2011 |
13 Associated Documents
Recall Quarterly Report #2, 2021-2
RCLQRT-21E013-5218.PDF 211.225KB
Recall Acknowledgement
RCAK-21E013-2355.pdf 645.336KB
ISSUED Renotification Notice
RCRN-21E013-1736.pdf 364.113KB
Recall 573 Report
RCLRPT-21E013-1932.PDF 222.971KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21E013-6944.pdf 215.279KB
Recall Quarterly Report #1, 2021-1
RCLQRT-21E013-8800.PDF 211.125KB
Recall Quarterly Report #3, 2021-3
RCLQRT-21E013-6011.PDF 211.305KB
Recall Quarterly Report #4, 2021-4
RCLQRT-21E013-9825.PDF 211.414KB
Manufacturer Notices(to Dealers,etc) – Dealer Notification Letter
Manufacturer Notices(to Dealers,etc) – Owner (Dealer) Letter for Parts Manager
RCMN-21E013-8705.pdf 136.269KB
Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re Safety Recall 21S05 Certain 2005-2014 Mustang, 2005-2006 Ford GT, 2004-2011 Ranger, 2006-2012 Fusion and MKZ/Zephyr, 2006-2011 Milan, and 2007-2010 Edge and MKX Vehicles Airbag Module Inspection and Replacement
RCMN-21E013-6698.pdf 10738.756KB
Manufacturer Notices(to Dealers,etc) – Dealer Notice to Post: Safety Recall Notice 21S05 / NHTSA Recall 21E013 Ford Motor Company has determined that a defect which relates to motor vehicle safety may exist in certain replacement frontal airbag modules that were sold as service replacement parts between May 2016 and March 2019.
RCMN-21E013-9139.pdf 128.262KB
Miscellaneous Document – Media Release re Safety recall for select vehicles that may have had obsolete Takata service parts installed in collision and theft repairs after the Takata recall was completed
RMISC-21E013-2830.pdf 288.469KB
Latest Recalls Documents
1 Associated Investigation
Air Bag Inflator Rupture
NHTSA ID: EA15001
Dated opened: February 24, 2015
The Office of Defects Investigation (ODI) opened PE14-016 in June 2014 based on six inflator rupture incidents involving consumer owned vehicles produced by five vehicle manufacturers. All six vehicles were operated in Florida or Puerto Rico at the time of the rupture and for the majority of their service life, and were equipped with inflators produced by Takata, a tier-one supplier of automotive air bag systems.
During the course of PE14-016, ODI determined that five additional vehicle manufacturers used inflators of a similar design and vintage also supplied by Takata. No evidence of field failures was found in vehicles produced by these five additional manufacturers. Nonetheless, at ODI’s insistence, all 10 vehicle manufacturers initiated a regional recall within approximately two weeks of the opening of the investigation. The regions recalled initially included Florida, Puerto Rico, Hawaii, and the U.S. Virgin Islands, areas with high absolute humidity and climatic conditions believed to be a significant factor in the inflator ruptures. As part of the recall actions, inflators removed from remedied vehicles are to be returned to Takata for testing.
Takata’s initial test results on passenger inflators from remedied vehicles indicated a much higher than anticipated rupture frequency for inflators returned from Florida. Accordingly ODI requested all 10 manufacturers expand the regional recalls for passenger inflators to include other geographic areas where high absolute humidity conditions exist, including the Gulf States and other coastal areas. Takata’s testing of the passenger inflators to date continues to indicate this geographic area as having the highest risk, with no ruptures occurring from inflators returned from outside the expanded recall regions. During PE14-016 four additional passenger inflator field events occurred, all in vehicles from the same expanded geographic region.
Also during PE14-016 four additional driver inflator field events occurred including two in vehicles from regions not known for high absolute humidity, specifically California and North Carolina. Accordingly, ODI requested all five of the affected vehicle manufacturers currently using the subject Takata driver inflators expand to nationwide recalls. Significantly, neither of the affected vehicle manufacturers or Takata provided any explanation to account for these two driver air bag inflator ruptures outside the area of high absolute humidity. Takata testing of returned driver inflators indicates a lower rupture frequency as compared to passenger inflator testing. All test ruptures reported by Takata to date have occurred on inflators returned from high absolute humidity areas.
The investigation now includes all manufacturers and vehicles known to be affected at this time. ODI’s investigation will focus on, among other things, root cause analysis, other potential defect consequences, identification of affected vehicles scope, and adequacy of the remedy.
The five ODI reports cited above can be reviewed online at https://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10537899, 10568848, 10585224, 10605877, 10651492
- [Easy to Use—Work Out of the Box] + [FOXWELL 2026 New Version] FOXWELL NT604 Elite scan tool is the 2026 new version from FOXWELL, designed for car owners who want to figure out the cause of issues before fixing car problems by scanning common systems like ABS, SRS, engine, and transmission. The NT604 Elite obd2 scanner diagnostic tool comes with the latest software—no need to waste time downloading software first. Plug the scanner into the OBDII port with OBDII cable to start the diagnosis.
- [Affordable] + [Reliable Car Health Monitor] Will you be confused what happens when the warning light of ABS/SRS/transmission/check engine flashes? Instead of taking your cars to dealership, this FOXWELL scanner will help you do a thorough scanning and detection for your cars and pinpoint the root cause. Note：The device is a diagnostic tool, not a repair tool. To turn off a warning light, you must first physically repair the issue causing it. Only then can the scanner be used to clear the corresponding fault code.
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- [Diagnose Like a Pro] BlueDriver Pro Next-Gen is a professional OBD2 scanner and diagnostic tool that helps you scan, understand, and clear vehicle trouble codes with confidence. Turn your phone into a powerful car diagnostic scanner—no guesswork, no unnecessary repairs.
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Last update on 2026-05-30 / Affiliate links / Images from Amazon Product Advertising API
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