February 18, 2021 NHTSA CAMPAIGN NUMBER: 21V090000
Inadequate Windshield Bonding/FMVSS 212
In the event of a crash, if the windshield separates from the vehicle, it can increase the risk of injury.
NHTSA Campaign Number: 21V090
Manufacturer Ford
Motor Company
Components VISIBILITY
Potential Number of Units Affected 79,017
Summary
Ford Motor Company (Ford) is recalling certain 2021 F-150 and 2020-2021 F-250, F-350, F-450, and F-550 Super Duty vehicles. During manufacturing, the windshield may not have been properly bonded to the vehicle, allowing it to detach in a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 212, “Windshield Mounting.”
Remedy
Ford will notify owners, and dealers will remove and reinstall the windshield, free of charge. The recall began April 16, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 21C06.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Super Duty | 2020 – 2021 | Kentucky Truck | October 13, 2020 through January 23, 2021 |
| F-150 | 2021 | Dearborn | October 27, 2020 through February 3, 2021 |
REASON FOR THIS COMPLIANCE RECALL
All of the affected vehicles may not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) 212 Windshield Mounting, some vehicles may have a bonding concern between the clearcoat and windshield urethane or the primer coat and the basecoat. This bonding concern could allow the windshield to lose adhesion to the vehicle body in the event of an accident, which may increase the risk of injury to an occupant.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to remove the windshield and improve the windshield urethane to body adhesion using the attached procedure. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner letters were mailed the week of April 19, 2021. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
SOLD VEHICLES
- Ford has not issued instructions to stop selling/delivering or driving used vehicles under this compliance recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Dealers are pre-approved for up to 1 days for a rental vehicle. Follow Extended Service Plan (ESP) guidelines for dollar amounts. Rentals will only be reimbursed for the day(s) the vehicle is at the dealership for part replacement. Prior approval for more than 1 rental day(s) is required from the SSSC. Contact the SSSC via the SSSC Web Contact Site for consideration and approval if appropriate.
PARTS REQUIREMENTS
| Part Number | Description | Order Quantity | Claim Quantity |
| Consumables Required for all Vehicles | |||
| Obtain Locally | Masking Tape | Claim as MISC OTHER | |
| Glass Cleaner | |||
| Dow BETAPRIME 5504G / Sika Primer-207 or equivalent | |||
| SikaTack MACH 60 / SikaTack MACH 30 / Dow BETASEAL Express / Sika Tack ASAP Urethane Adhesive or equivalent | |||
| Roloc Disks or equivalent | |||
| Isopropyl Alcohol | |||
| Ford Approved Epoxy Based Primer | |||
| Super Duty Windshield Part Numbers | |||
| LC3Z-2503100-C | Windshield | VIN Specific | |
| LC3Z-2503100-D | Windshield | VIN Specific | |
| JL3Z-1503100-F | Windshield | VIN Specific | |
| MC3Z-2503100-A | Windshield | VIN Specific | |
| F-150 Windshield Part Numbers | |||
| ML3Z-1503100-A | Windshield | VIN Specific | |
| ML3Z-1503100-B | Windshield | VIN Specific | |
| ML3Z-1503100-D | Windshield | VIN Specific | |
CERTAIN 2021 MODEL YEAR F-150 and 2020-2021 MODEL YEAR SUPER DUTY VEHICLES — WINDSHIELD GLASS REATTACHMENT
SERVICE PROCEDURE
NOTE: These instructions are not intended to be followed from beginning to end. There are several locations where procedures must be completed by other groups before the procedure in these instructions can be resumed.
The instructions should be followed in this order.
1. Glass Company – Remove windshield – Steps 1-27 as required.
2. Body Shop – Improve Flange adhesion – Steps 1-10 as required.
3. Glass Company – Install windshield – Steps 28-36
4. Body Shop – Calibrate Image Processing Module A – Step 11
BODY SHOP – PART ONE
1. Cover/protect the body and interior of the vehicle.
2. Is the vehicle Lead Foot Gray?
Yes – Proceed to Step 3.
No – Proceed to Steps 4-6.
3. Using a Scotch-Brite 3M Roloc disk, remove all the urethane, clear coat, base coat, and paint primer only where the urethane will be applied around the entire windshield body flange perimeter. The goal is to expose the e-coat without going down to bare metal. See Figure 1.
4. Using a scraper, cut the urethane vertically across the urethane bead down to the painted surface. Once reaching the painted surface, pry one side of the bead up with the scraper. Using fingers, work to peel the urethane off the windshield body flange.
5. In areas where the urethane peeled up cleanly, use 400-600 grit sandpaper or a fine Scotch-Brite pad to manually scuff clear coat lightly until it displays a white haze being sure to only abrade the flange. See Figure 2.
6. In areas where the urethane did not peel up cleanly, use a Scotch-Brite 3M Roloc disk to remove all remaining urethane from flange while attempting to minimize abrasion to the painted surface. See Figure 3.
7. Remove the protective cover from the vehicle and clean off the entire windshield flange from all dirt and debris.
8. Using Isopropyl Alcohol and a lint-free cloth, clean off the flange surface.
9. Apply tape to the edges of the windshield flange to protect the surface of the vehicle. See Figure 4.
10. Apply one coat of any Ford approved epoxy based repair primer to any spots where the roloc disk was used to grind off the urethane. Allow time for the primer to dry per the manufacturer’s instructions. See Figure 5.
BODY SHOP – PART TWO
NOTE: Part Two may only be performed once the Glass Company repair procedures have been completed.
11. After the windshield has been properly installed and the urethane has dried per the manufacturer’s instructions, carry out the Image Processing Module A (IPMA) Camera alignment using a scan tool.
CERTAIN 2021 MODEL YEAR F-150 and 2020-2021 MODEL YEAR SUPER DUTY VEHICLES — WINDSHIELD GLASS REATTACHMENT
SERVICE PROCEDURE
NOTE: These instructions are not intended to be followed from beginning to end. There are several locations where procedures must be completed by other groups before the procedure in these instructions can be resumed.
The instructions should be followed in this order.
1. Glass Company – Remove windshield – Steps 1-27 as required.
2. Body Shop – Improve Flange adhesion – Steps 1-10 as required.
3. Glass Company – Install windshield – Steps 28-36
4. Body Shop – Calibrate Image Processing Module A – Step 11
GLASS COMPANY – PART ONE
1. Raise the windshield wiper pivot arms into the SERVICE-UP position. See Figure 1.
2. Remove the windshield wiper pivot arms. See Figure 2.
1. Release the windshield wiper pivot arm latch.
2. Remove the windshield wiper pivot arm.
NOTE: During installation, it is necessary to fully release the windshield wiper pivot arm latch and hold while installing the pivot arm onto the wiper linkage assembly.
3. Release the left hand side tabs and lift the cowl trim panel to release the underside pin-type retainers. See Figure 3.
4. Disconnect the windshield washer tube and remove the cowl panel grille. See Figure 4.
5. Release the right hand side tabs and lift the cowl trim panel to release the underside pin-type retainers. See Figure 5.
6. Disconnect the windshield washer tube and remove the cowl panel grille. See Figure 6.
7. Remove the sun visor on both sides. See Figure 7.
1. Remove the bolt cover.
2. Remove the bolt.
3. Remove the sun visor.
4. If equipped, disconnect the sun visor electrical connector.
8. Mirror Types. See Figure 8.
NOTE: The location and number of electrical connectors may vary based on vehicle application.
9. If equipped, remove the camera/rain sensor cover. See Figure 9.
10. See Figure 10.
1. Disconnect the rain sensor electrical connector.
2. Disconnect the humidity and temperature sensor electrical connector.
11. Disconnect the electrical connector and unclip the wiring harness. See Figure 11.
12. Remove the interior mirror. See Figure 12.
1. Loosen the set screw.
-
- Torque: 17 lb.in (1.9 Nm)
2. Slide the interior mirror upward.
13. Release the tabs and remove the assist handle cover. See Figure 13. Use the General Equipment: Pick Hook
14. Remove the assist handle bolts. See Figure 14.
- Torque: 80 lb.in (9 Nm)
15. Remove the A-pillar trim panel. See Figure 15.
1. Release the A-pillar trim panel clip.
2. Lift upward and outward to disengage the A-pillar trim panel lower tabs.
3. If equipped, disconnect the front tweeter speaker electrical connector.
16. When installing, inspect and position the front door weather strip lip so that it overlaps the top of the A-pillar trim panel. See Figure 16.
17. Apply tape to the perimeter of the windshield to protect from paint damage. See Figure 17.
NOTE: Tape off the roof panel near the centerline of the vehicle, where the roof extends forward. When using a piano wire to cut out the glass, the wire will roll over the class A paint in the roof area, once tension is applied to it. If using a nylon style string, this will not damage the paint.
18. Remove the windshield using a piano wire cut out tool. See Figure 18.
NOTE: Manually route the wire under the rubber moldings on either side of the window to prevent damage. See Figure 19.
19. Inspect the rubber molding on both sides of the windshield for possible damage. Is there any damage
to the molding on either side?
Yes – Replace the windshield. Proceed to Step 20.
No – Re-install the original windshield. Proceed to Step 28.
NOTE: Damage to the alignment pins does not require windshield replacement.
20. Use glass cleaner to clean the surface of the new windshield to be installed.
21. Release the tabs and remove the in-vehicle temperature and humidity sensor. See Figure 20.
22. Re-install the temperature and humidity sensor into the new windshield.
23. Remove the Image Processing Module A (IPMA) Camera. See Figure 21.
1. Release the tab.
2. Release the tab and remove the IPMA camera.
24. Re-install the IPMA camera into the new windshield.
25. Remove the rain sensor. See Figure 22.
1. Release the retainers.
2. Remove the rain sensor.
26. Inspect the rain sensor gel pack for damage. See Figure 23.
NOTE: If the rain sensor gel pack is damaged, install a new rain sensor.
27. Re-install the rain sensor into the new windshield.
GLASS COMPANY – PART TWO
NOTE: Part Two may only be performed once the Body Shop repair procedures to the window flange have been completed.
28. Shave down the urethane on the original windshield until there is 1mm remaining. See Figure 24.
29. Apply two coats of urethane body flange primer according to the manufacturer’s instructions to the entire windshield body flange at the urethane location. Additionally, apply two coats of window primer at any location where the clearcoat or paint layers have been damaged to provide environmental protection. Allow dry time between each coat applied.
Material: Dow® BETAPRIME™ 5504G / Sika® Primer-207
30. Apply window primer according to the manufacturer’s instructions to the new windshield. Allow dry time.
Material: Dow® BETAPRIME™ 5504G / Sika® Primer-207
NOTE: This step only applies when replacing the windshield.
31. Apply window primer according to the manufacturer’s instructions to the fixed glass anywhere the urethane adhesive was completely removed. Allow dry time.
Material: Dow® BETAPRIME™ 5504G / Sika® Primer-207
NOTE: This step only applies when reusing the original windshield.
32. Cut the urethane adhesive applicator tip to specification. See Figure 25.
Material: Sika® SikaTack® MACH 60 / Sika® SikaTack® MACH 30 / Dow® BETASEAL™ Express
Material: Sika Tack ASAP Urethane Adhesive
33. Apply a urethane adhesive bead. See Figure 26.
1. Start and end at the original overlap points to prevent air and water leaks.
2. Apply a urethane adhesive bead 14 mm (0.551 in) high and 8 mm (0.314 in) wide on top of the existing trimmed urethane adhesive bead on the pinch weld.
3. Make sure there are no gaps in the bead.
NOTICE: Make sure the urethane bead is uniform to prevent air and water leaks.
NOTE: The fixed glass must be installed within 10 minutes of applying the urethane adhesive.
NOTE: Use a power caulk gun that applies the urethane adhesive with less effort and a continuous bead.
34. Open the vehicle windows to prevent the air pressure of closing doors from compromising the urethane adhesive bond.
NOTICE: The door windows must be left open during the adhesive curing time.
35. Install the fixed glass to the vehicle.
1. Install the fixed glass, pressing firmly by hand to ensure a good bond.
2. Secure the fixed glass in the correct position with tape until the urethane adhesive has cured.
WARNING: Do not drive vehicle until the urethane adhesive seal has cured. Follow urethane adhesive manufacturer’s curing directions. Inadequate or incorrect curing of the urethane adhesive seal will adversely affect glass retention. Failure to follow these instructions may result in serious injury to vehicle occupant(s).
36. Re-install all previously removed componenets by reversing steps 1-16.
FORD MOTOR COMPANY ISSUES SAFETY COMPLIANCE AND SAFETY RECALLS IN NORTH AMERICA
FEB 22, 2021 | DEARBORN, MICH.
DEARBORN, Mich., Feb. 22, 2021 – Ford Motor Company is issuing safety compliance and safety recalls in North America.
Safety compliance recall for select 2020-21 Ford F-Series vehicles for windshield adhesion
Affected vehicles do not comply with Federal Motor Vehicle Safety Standards because the front windshields are inadequately bonded to the vehicle body structure. In the event of a crash, the windshield may not adequately stay in place, which may increase the risk of occupant injury.
This action affects 79,017 vehicles in the U.S. and federal territories, 6,986 in Canada and 1,347 in Mexico, including:
- 2021 Ford F-150 vehicles built at Dearborn Truck Plant from Oct. 27, 2020, to Feb. 3, 2021
- 2020-21 Ford Super Duty vehicles built at Kentucky Truck Plant from Oct. 13, 2020, to Jan. 23, 2021
Ford is not aware of any accidents or injuries related to this condition.
Owner notifications will begin the week of April 6. Dealers will remove and reinstall the windshield using standard service procedures. The Ford reference number for this recall is 21C06.
Safety recall for select 2020 Ford F-Series Super Duty vehicles with 6.7-liter engines for labels with incorrect payload information
Affected vehicles display overstated payload capacity values on the tire and loading information label, overstated accessory reserve capacity values on the safety certification label, and overstated weight values on the truck camper loading documentation. If the vehicles are loaded to the payload stated on the tire and loading information label, they may exceed the gross vehicle weight rating or gross axle weight rating. This may result in tire loading beyond rated capacity, suspension overload and increased stopping distance, which could increase the risk of a crash.
This action affects 9,979 2020 Ford F-Series Super Duty vehicles in the U.S. and federal territories and 1,750 in Canada. They were built at Kentucky Truck Plant from May 13, 2019 to, Sept. 19, 2020.
Ford is not aware of any accidents or injuries related to this condition.
Owner notifications will begin the week of March 22. Dealers will replace the tire and loading information label, safety certification label and, if needed, the truck camper loading document. The Ford reference number for this recall is 21S06.
SEOCONTENT-START
December, 2021
* * * IMPORTANT SAFETY RECALL REMINDER * * *
According to our records, your 2020 F-250 Ford Truck has not had necessary safety recall repairs made. We urge
you to have the free repair performed at your local dealership as soon as possible.
Recall Number
and Description:
21C06 – WINDSHIELD
What is the
issue?
On your vehicle, the windshield may not have been properly adhered to the vehicle during
vehicle assembly.
The windshield may not stay adequately retained in a crash, which may increase the risk of
injury to an occupant.
If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332.
If you wish to contact us through the Internet, our address is: owner.ford.com.
Thank you for your attention to this very important matter.
Deciembre de, 2021
* * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * *
SegUR nuestros registros, no se realizaron en sur 2020 F-250 Ford Truck las reparaciones necesarias correspondientes a la
campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible.
Número y
descripción de la
campaña:
21C06 – PARABRISAS
¿Cuál es el
problema?
Es posible que el parabrisa de su vehículo no esté correctamente adherido al vehículo
durante el ensamble de este.
El parabrisa podría no permanecer adecuadamente sujeto en un choque, lo cual podría
aumentar el riesgo de lesión a un ocupante.
Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332.
Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: owner.ford.com.
Gracias por su atenciic en este asunto sumamente importante.
© Copyright 2021 Ford Motor Company
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P.O. BOX 1904
DEARBORN, MI 48121-1904
***************************************************************************************************************
April 2021
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121 1904
* * * IMPORTANT SAFETY RECALL * * *
Compliance Recall Notice 21C06 / NHTSA Recall 21V090
2021 F-350 Ford Truck
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that your vehicle, with the VIN shown above, fails to conform to
Federal Motor Vehicle Safety Standard (FMVSS) No. 212 Windshield Mounting.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue? On your vehicle, the windshield may not have been properly adhered to the
vehicle during vehicle assembly.
What is the risk? The windshield may not stay adequately retained in a crash, which may
increase the risk of injury to an occupant.
What will Ford and
your dealer do?
Ford Motor Company has authorized your dealer to remove the windshield
and ensure proper reattachment free of charge (parts and labor).
How long will it take? The time needed for this repair is less than one day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.
What should you do? Please call your dealer without delay and request a service date for Recall
21C06. Provide the dealer with your VIN, which is printed near your name at
the beginning of this letter.
Ford has not issued instructions to stop driving your vehicle under this
compliance recall. You should contact your dealer for an appointment to
have your vehicle remedied as soon as practicable. You can continue to
safely drive your vehicle.
If you do not already have a servicing dealer, you can access
owner.ford.com for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this compliance recall completed on
your vehicle. The vehicle owner is responsible for making arrangements to
have the work completed.
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition, there are
other features such as reserving parking in certain locations and controlling
certain functions on your vehicle (lock or unlock doors, remote start) if it is
equipped to allow control.
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
COVID-19
(CORONAVIRUS)
Ford dealerships have implemented enhanced protocols to ensure both your
safety and the safety of dealership employees. This includes specific
procedures for cleaning and disinfecting customer vehicles before and after
each vehicle is serviced. In most places, vehicle service has been deemed a
critical service. Please contact your local dealer to confirm current service
hours. For more information on how Ford and your local dealer are working
hard to keep you on the road during these challenging times, please visit
owner.ford.com.
Do you need a rental
vehicle?
Your dealer is authorized to provide a rental vehicle for your personal
transportation at no charge (except for fuel and insurance) while your vehicle
is at the dealership for repairs. Please see your dealer for guidelines and
limitations.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because government regulations require that
notification be sent to the last known owner of record. Our records are based
primarily on state registration and title data, which indicate that you are the
current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: owner.ford.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option
#3, and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM – 8:00PM
(Eastern Time).
If you are still having difficulty getting your vehicle repaired in a reasonable
time or without charge, you may write the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety
Recall 21V090.
Thank you for your attention to this important matter.
Ford Customer Service Division
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de campaña de cumplimiento 21C06 / Campaña de la NHTSA 21V090
2021 F-350 Ford Truck
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los
EE. UU.
Ford Motor Company ha determinado que su vehículo, con el VIN que aparece más arriba, no cumple
con la norma federal de seguridad para vehículos de motor (FMVSS) n.° 212 Soporte del parabrisa.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el
problema?
Es posible que el parabrisa de su vehículo no esté correctamente adherido al
vehículo durante el ensamble de este.
¿Qué riesgo existe? El parabrisa podría no permanecer adecuadamente sujeto en un choque, lo
cual podría aumentar el riesgo de lesión a un ocupante.
¿Qué medidas
adoptarán Ford y su
distribuidor?
Ford Motor Company ha autorizado a su distribuidor a retirar el parabrisa y
asegurar una correcta nueva sujeción, sin costo alguno (piezas y mano de
obra).
¿Cuánto tiempo
tomará?
El tiempo necesario para esta reparación es de menos de un día. Sin
embargo, debido a los requisitos de planificación de servicio, es posible que
su distribuidor tarde un poco más.
¿Qué debe hacer? Llame de inmediato al distribuidor y solicite una cita de servicio para realizar
la campaña 21C06. Proporcione el VIN a su distribuidor, el cual está impreso
debajo de sus datos al comienzo de esta carta.
Para esta campaña de conformidad, Ford no ha emitido instrucciones de no
manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de
programar una cita para solucionar este problema lo más pronto posible.
Puede continuar manejando su vehículo con seguridad.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
owner.ford.com para conocer las direcciones de los distribuidores, ver mapas
y obtener las instrucciones para llegar.
Ford Motor Company le recomienda realizar esta campaña de cumplimiento
en su vehículo. El propietario del vehículo es responsable de realizar los
arreglos para llevar a cabo el trabajo.
Tenga presente que: La ley federal exige que los arrendadores de
vehículos que reciban este aviso de campaña envíen una copia del
mismo al arrendatario en un plazo de diez días.
NOTA: Puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación FordPass. La aplicación se
puede descargar a través de App Store o Google Play. Adicionalmente,
existen otras funciones como reserva de estacionamientos en determinados
lugares, además de control de ciertas funciones en el vehículo (bloqueo y
desbloqueo de puertas, arranque remoto) si así está equipado para permitir
el control.
Abril de 2021
Ford Motor Company
División de Servicio al Cliente de Ford
P. O. Box 1904
Dearborn, Michigan 48121
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
COVID-19
(CORONAVIRUS)
Los distribuidores Ford han implementado protocolos mejorados con el fin de
asegurar tanto su seguridad como la de los empleados de los diferentes
distribuidores. Esto incluye procedimientos específicos de limpieza y
desinfección antes y después de realizar servicio en cada uno de los
vehículos de nuestros clientes. En la mayoría de los lugares, la atención de
vehículos se ha considerado un servicio esencial. Póngase en contacto con
su distribuidor local para confirmar las horas de servicio actuales. Para
obtener más información sobre cómo Ford y su distribuidor local están
trabajando arduamente para mantenerlo en las calles durante estos tiempos
difíciles, visite owner.ford.com.
¿Necesita un
vehículo de alquiler?
Su distribuidor está autorizado a ofrecerle un vehículo de alquiler para su
transporte personal sin costo (excepto el combustible y el seguro) mientras
su vehículo se encuentre en reparación. Comuníquese con su distribuidor
para conocer las pautas y limitaciones.
¿Qué pasa si usted
ya no es el
propietario del
vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del propietario
actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el envío
de notificaciones al propietario conocido más reciente del registro. Nuestros
registros se basan principalmente en datos estatales y de propiedad, que
indican que usted es el propietario actual del vehículo.
¿Podemos hacer
algo más por usted?
Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno,
comuníquese con el Gerente de Servicio de su distribuidor para solicitar
ayuda.
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese
con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y
uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse
con nosotros a través de Internet, nuestra dirección es: owner.ford.com.
Las personas con problemas de audición pueden llamar al 1-800-232-5952
(TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a
8:00 p.m. (hora del este).
PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con
nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET,
elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá.
Si desea comunicarse con nosotros a través de Internet, nuestra dirección es:
fleet.ford.com.
Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m.
(hora del este).
Si continúa con dificultades para reparar su vehículo en un tiempo razonable
o sin cargo, le sugerimos que escriba al Administrador, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al
1-888-327-4236 (TTY: 1-800-424-9153) o visite safercar.gov. Referencia:
Campaña de seguridad 21V090 de la NHTSA.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
***************************************************************************************************************
Copyright 2021 Ford Motor Company
David J. Johnson Ford Motor Company
Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
June 3, 2021
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 21C06 – Supplement #1
Certain 2020 – 2021 Model Year F-150 and Super Duty Vehicles
Windshield Glass Reattachment
REF: Compliance Recall 21C06
Certain 2020 – 2021 Model Year F-150 and Super Duty Vehicles
Dated: April 7, 2021
New! REASON FOR THIS SUPPLEMENT
Sublet Repairs: Dealers will now be able to claim either labor operation 21C06D or have a
$250 allowance for windshield removal and installation.
Labor Allowances: Updated to reflect the optional IPMA camera and 21C06D sublet option.
Attachment III: Minor changes for clarification on procedures.
Attachment IV: Updated the instructions to include a note about protecting the body near the
top of the windshield and minor changes for clarification on procedures.
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Super Duty 2020 – 2021 Kentucky Truck October 13, 2020 through January 23, 2021
F-150 2021 Dearborn October 27, 2020 through February 3, 2021
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS COMPLIANCE RECALL
All of the affected vehicles may not conform to the requirements specified by Federal Motor Vehicle
Safety Standard (FMVSS) 212 Windshield Mounting, some vehicles may have a bonding concern
between the clearcoat and windshield urethane or the primer coat and the basecoat. This bonding
concern could allow the windshield to lose adhesion to the vehicle body in the event of an accident,
which may increase the risk of injury to an occupant.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to
remove the windshield and improve the windshield urethane to body adhesion using the attached
procedure. This service must be performed on all affected vehicles at no charge to the vehicle owner.
Copyright 2021 Ford Motor Company
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters were mailed the week of April 19, 2021. Dealers should repair any affected vehicles that
arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of
up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
New! ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information – Body Shop
Attachment IV: Technical Information – Glass Company
Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
David J. Johnson
Copyright 2021 Ford Motor Company
ATTACHMENT I
Page 1 of 3
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Compliance Recall 21C06 – Supplement #1
Certain 2020 – 2021 Model Year F-150 and Super Duty Vehicles
Windshield Glass Reattachment
OASIS ACTIVATION
OASIS was activated on April 7, 2021.
FSA VIN LISTS ACTIVATION
FSA VIN Lists have been available through https://web.fsavinlists.dealerconnection.com since April 7,
2021. Owner names and addresses have been available since May 4, 2021.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this recall is a violation of law in several states, provinces, and countries. Accordingly,
you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
Ford has not issued instructions to stop selling/delivering or driving used vehicles under this
compliance recall. Owners should contact their dealer for an appointment to have their
vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.
Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
Correct other affected vehicles identified in OASIS which are brought to your dealership.
Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
Correct all affected units in your new vehicle inventory before delivery.
Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental
company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please
consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
Refunds are not approved for this program.
Copyright 2021 Ford Motor Company
ATTACHMENT I
Page 2 of 3
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Compliance Recall 21C06 – Supplement #1
Certain 2020 – 2021 Model Year F-150 and Super Duty Vehicles
Windshield Glass Reattachment
RENTAL VEHICLES
Dealers are pre-approved for up to 1 days for a rental vehicle. Follow Extended Service Plan (ESP)
guidelines for dollar amounts. Rentals will only be reimbursed for the day(s) the vehicle is at the
dealership for part replacement. Prior approval for more than 1 rental day(s) is required from the
SSSC. Contact the SSSC via the SSSC Web Contact Site for consideration and approval if
appropriate.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.
New! CLAIMS PREPARATION AND SUBMISSION
Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
21C06 is the sub code.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
Rentals: For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar
amounts. Enter the total amount of the rental expense under Miscellaneous Expense code
RENTAL.
Sublet Glass Removal/Installation: Sublet repairs to remove and install the windshield can
be claimed instead of 21C06D. Sublet documentation must be retained. Submit on the same
line as the repair.
– Program Code: 21C06 – Misc. Expense: FSAOSL
– Misc. Expense: Claim up to $250
Copyright 2021 Ford Motor Company
ATTACHMENT I
Page 3 of 3
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Compliance Recall 21C06 – Supplement #1
Certain 2020 – 2021 Model Year F-150 and Super Duty Vehicles
Windshield Glass Reattachment
Provision for Locally Obtained Supplies: Cleaning supplies, consumables, and either
Dow® or Sika® brand automotive glass bonding materials. Submit on the same line as the
repair.
– Program Code: 21C06 – Misc. Expense: OTHER
– Misc. Expense: Claim up to $100
Copyright 2021 Ford Motor Company
ATTACHMENT II
Page 1 of 3
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Compliance Recall 21C06 – Supplement #1
Certain 2020 – 2021 Model Year F-150 and Super Duty Vehicles
Windshield Glass Reattachment
New! LABOR ALLOWANCES
Note: Due to the complexity of this repair, the labor operations have been split into multiple operations
to better allow easier allocation within the different dealership departments.
Description Labor Operation Labor Time
Prep Front Window flange – Cannot be claimed with
21C06C 21C06B 0.4 Hours
Prep Front Window flange – Lead Foot Gray Only – Cannot
be claimed with 21C06B 21C06C 1.2 Hours
Remove and Install Front Windshield (Includes Cowl and APillar
R&I) – Cannot be claimed with Sublet Glass
Removal/Installation Provision
21C06D 1.3 Hours
IPMA camera alignment – If equipped 21C06E 0.3 Hours
Clean Vehicle MT21C06 Up to 0.5 Hours
PARTS REQUIREMENTS / ORDERING INFORMATION
Part Number Description Order
Quantity
Claim
Quantity
Consumables Required for all Vehicles
Obtain Locally
Masking Tape
Claim as MISC
OTHER
Glass Cleaner
Dow BETAPRIME 5504G / Sika Primer-207 or
equivalent
SikaTack MACH 60 / SikaTack MACH 30 / Dow
BETASEAL Express / Sika Tack ASAP Urethane
Adhesive or equivalent
Roloc Disks or equivalent
Isopropyl Alcohol
Ford Approved Epoxy Based Primer
Super Duty Windshield Part Numbers
LC3Z-2503100-C Windshield VIN Specific
LC3Z-2503100-D Windshield VIN Specific
JL3Z-1503100-F Windshield VIN Specific
MC3Z-2503100-A Windshield VIN Specific
Copyright 2021 Ford Motor Company
ATTACHMENT II
Page 2 of 3
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Compliance Recall 21C06 – Supplement #1
Certain 2020 – 2021 Model Year F-150 and Super Duty Vehicles
Windshield Glass Reattachment
F-150 Windshield Part Numbers
ML3Z-1503100-A Windshield VIN Specific
ML3Z-1503100-B Windshield VIN Specific
ML3Z-1503100-D Windshield VIN Specific
Order your parts through normal order processing channels. To guarantee the shortest delivery time,
an emergency order for parts must be placed.
Note: Less than 20% of the affected vehicle population is expected to require windshield
replacement.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped in accordance with all applicable local, state and federal environmental protection and
hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that
are under safety, compliance, or emissions recall.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of
March 1st 2021 or later must be inspected and signed off on the repair order by a member of your
dealers fixed operations management team or an employee the task has been delegated to. If the
task is to be delegated to a non-management employee, the employee needs to be someone other
than the technician who completed the repair and needs to understand the importance of completing
this task consistently and accurately.
All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.
Inspect the replaced parts to verify the FSA repair was completed.
If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.
After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).
Copyright 2021 Ford Motor Company
ATTACHMENT II
Page 3 of 3
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Compliance Recall 21C06 – Supplement #1
Certain 2020 – 2021 Model Year F-150 and Super Duty Vehicles
Windshield Glass Reattachment
This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st 2021 or later. Any eligible FSA claims requiring parts replacement,
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA
parts inspection process (electronic or handwritten) is independent from other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require
approval on a single Repair Order, each applicable occurrence will require individual post repair
approval by the designated employee.
ATTACHMENT III
PAGE 1 OF 3
COMPLIANCE RECALL 21C06-S1
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
6/2021
CERTAIN 2021 MODEL YEAR F-150 and 2020-2021 MODEL YEAR SUPER DUTY
VEHICLES — WINDSHIELD GLASS REATTACHMENT
SERVICE PROCEDURE
NOTE: These instructions are not intended to be followed from beginning to end. There are several
locations where procedures must be completed by other groups before the procedure in these
instructions can be resumed.
The instructions should be followed in this order.
1. Glass Company – Remove windshield – Steps 1-27 as required.
2. Body Shop – Improve Flange adhesion – Steps 1-10 as required.
3. Glass Company – Install windshield – Steps 28-36
4. Body Shop – Calibrate Image Processing Module A – Step 11
BODY SHOP – PART ONE
1. Cover/protect the body and interior of the vehicle.
2. Is the vehicle Lead Foot Gray?
Yes – Proceed to Step 3.
No – Proceed to Steps 4-6.
3. Using a Scotch-Brite 3M Roloc disk, remove all the urethane, clear coat, base coat, and paint primer
only where the urethane will be applied around the entire windshield body flange perimeter. The goal is
to expose the e-coat without going down to bare metal. See Figure 1.
FIGURE 1
STUD FOR
MISSING NUT
21025C
E-COAT
4. Using a scraper, cut the urethane vertically across the urethane bead down to the painted surface.
Once reaching the painted surface, pry one side of the bead up with the scraper. Using fingers, work to
peel the urethane off the windshield body flange.
ATTACHMENT III
PAGE 2 OF 3
COMPLIANCE RECALL 21C06-S1
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
6/2021
FIGURE 3
21025G
THE URETHANE HAD
TO BE CUT TO REMOVE
FIGURE 2
6. In areas where the urethane did not peel up cleanly, use a Scotch-Brite 3M Roloc disk to remove all
remaining urethane from flange while attempting to minimize abrasion to the painted surface.
See Figure 3.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
21025F
ONLY SCUFF THE
WINDOW FLANGE
URETHANE HAS PEELED
CLEANLY FROM THE BODY
7. Remove the protective cover from the vehicle and clean off the entire windshield flange from all dirt
and debris.
8. Using Isopropyl Alcohol and a lint-free cloth, clean off the flange surface.
5. In areas where the urethane peeled up cleanly, use 400-600 grit sandpaper or a fine Scotch-Brite pad
to manually scuff clear coat lightly until it displays a white haze being sure to only abrade the flange.
See Figure 2.
ATTACHMENT III
PAGE 3 OF 3
COMPLIANCE RECALL 21C06-S1
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
6/2021
FIGURE 4
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
21025H
9. Apply tape to the edges of the windshield flange to protect the surface of the vehicle. See Figure 4.
10. Apply one coat of any Ford approved epoxy based repair primer to any spots where the roloc disk
was used to grind off the urethane. Allow time for the primer to dry per the manufacturer’s instructions.
See Figure 5.
FIGURE 5
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
21025I
BODY SHOP – PART TWO
NOTE: Part Two may only be performed once the Glass Company repair procedures have been
completed.
11. After the windshield has been properly installed and the urethane has dried per the manufacturer’s
instructions, carry out the Image Processing Module A (IPMA) Camera alignment using a scan tool.
ATTACHMENT IV
PAGE 1 OF 14
COMPLIANCE RECALL 21C06-S1
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
5/2021
CERTAIN 2021 MODEL YEAR F-150 and 2020-2021 MODEL YEAR SUPER DUTY
VEHICLES — WINDSHIELD GLASS REATTACHMENT
SERVICE PROCEDURE
NOTE: These instructions are not intended to be followed from beginning to end. There are several
locations where procedures must be completed by other groups before the procedure in these
instructions can be resumed.
The instructions should be followed in this order.
1. Glass Company – Remove windshield – Steps 1-27 as required.
2. Body Shop – Improve Flange adhesion – Steps 1-10 as required.
3. Glass Company – Install windshield – Steps 28-36
4. Body Shop – Calibrate Image Processing Module A – Step 11
GLASS COMPANY – PART ONE
1. Raise the windshield wiper pivot arms into the SERVICE-UP position. See Figure 1.
2. Remove the windshield wiper pivot arms. See Figure 2.
1. Release the windshield wiper pivot arm latch.
2. Remove the windshield wiper pivot arm.
NOTE: During installation, it is necessary to fully release the windshield wiper pivot arm latch and hold
while installing the pivot arm onto the wiper linkage assembly.
FIGURE 1
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
21025J
ATTACHMENT IV
PAGE 2 OF 14
COMPLIANCE RECALL 21C06-S1
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
5/2021
4. Disconnect the windshield washer tube and remove the cowl panel grille. See Figure 4.
FIGURE 4
FIGURE 3
3. Release the left hand side tabs and lift the cowl trim panel to release the underside pin-type retainers.
See Figure 3.
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
21025L
21025M
FIGURE 2
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
21025K
ATTACHMENT IV
PAGE 3 OF 14
COMPLIANCE RECALL 21C06-S1
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
5/2021
FIGURE 6
FIGURE 5
6. Disconnect the windshield washer tube and remove the cowl panel grille. See Figure 6.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
21025N
STUD FOR
MISSING NUT
STUD FOR
STUD FOR
MISSING NUT
21025O
5. Release the right hand side tabs and lift the cowl trim panel to release the underside pin-type retainers.
See Figure 5.
ATTACHMENT IV
PAGE 4 OF 14
COMPLIANCE RECALL 21C06-S1
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
5/2021
FIGURE 7
8. Mirror Types. See Figure 8.
NOTE: The location and number of electrical connectors may vary based on vehicle application.
FIGURE 8
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
21025P
STUD FOR
MISSING NUT
21025Q
7. Remove the sun visor on both sides. See Figure 7.
1. Remove the bolt cover.
2. Remove the bolt.
3. Remove the sun visor.
4. If equipped, disconnect the sun visor electrical connector.
ATTACHMENT IV
PAGE 5 OF 14
COMPLIANCE RECALL 21C06-S1
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
5/2021
9. If equipped, remove the camera/rain sensor cover. See Figure 9.
FIGURE 9
10. See Figure 10.
1. Disconnect the rain sensor electrical connector.
2. Disconnect the humidity and temperature sensor electrical connector.
FIGURE 10
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
21025R
STUD FOR
MISSING NUT
STUD FOR
STUD FOR
MISSING NUT
21025S
ATTACHMENT IV
PAGE 6 OF 14
COMPLIANCE RECALL 21C06-S1
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
5/2021
12. Remove the interior mirror. See Figure 12.
1. Loosen the set screw.
• Torque: 17 lb.in (1.9 Nm)
2. Slide the interior mirror upward.
FIGURE 12
FIGURE 11
11. Disconnect the electrical connector and unclip the wiring harness. See Figure 11.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
21025T
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
21025U
ATTACHMENT IV
PAGE 7 OF 14
COMPLIANCE RECALL 21C06-S1
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
5/2021
13. Release the tabs and remove the assist handle cover. See Figure 13.
Use the General Equipment: Pick Hook
FIGURE 13
14. Remove the assist handle bolts. See Figure 14.
• Torque: 80 lb.in (9 Nm)
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
21025V
STUD FOR
MISSING NUT
STUD FOR
STUD FOR
MISSING NUT
21025W
FIGURE 14
ATTACHMENT IV
PAGE 8 OF 14
COMPLIANCE RECALL 21C06-S1
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
5/2021
15. Remove the A-pillar trim panel. See Figure 15.
1. Release the A-pillar trim panel clip.
2. Lift upward and outward to disengage the A-pillar trim panel lower tabs.
3. If equipped, disconnect the front tweeter speaker electrical connector.
FIGURE 15
FIGURE 16
16. When installing, inspect and position the front door weather strip lip so that it overlaps the top of the
A-pillar trim panel. See Figure 16.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
21025X
STUD FOR
MISSING NUT
STUD FOR
21025Y
17. Apply tape to the perimeter of the windshield to protect from paint damage. See Figure 17.
NOTE: Tape off the roof panel near the centerline of the vehicle, where the roof extends forward. When
using a piano wire to cut out the glass, the wire will roll over the class A paint in the roof area,
once tension is applied to it. If using a nylon style string, this will not damage the paint.
ATTACHMENT IV
PAGE 9 OF 14
COMPLIANCE RECALL 21C06-S1
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
5/2021
FIGURE 17
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
21025A
18. Remove the windshield using a piano wire cut out tool. See Figure 18.
NOTE: Manually route the wire under the rubber moldings on either side of the window to prevent
damage. See Figure 19.
FIGURE 18
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
21025D
FIGURE 19
21025E
THE CUTOUT WIRE MUST BE ROUTED
BETWEEN THE BODY AND RUBBER MOLDING
ATTACHMENT IV
PAGE 10 OF 14
COMPLIANCE RECALL 21C06-S1
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
5/2021
FIGURE 20
22. Re-install the temperature and humidity sensor into the new windshield.
23. Remove the Image Processing Module A (IPMA) Camera. See Figure 21.
1. Release the tab.
2. Release the tab and remove the IPMA camera.
FIGURE 21
19. Inspect the rubber molding on both sides of the windshield for possible damage. Is there any damage
to the molding on either side?
Yes – Replace the windshield. Proceed to Step 20.
No – Re-install the original windshield. Proceed to Step 28.
NOTE: Damage to the alignment pins does not require windshield replacement.
20. Use glass cleaner to clean the surface of the new windshield to be installed.
21. Release the tabs and remove the in-vehicle temperature and humidity sensor. See Figure 20.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
21025Z
21025AA
ATTACHMENT IV
PAGE 11 OF 14
COMPLIANCE RECALL 21C06-S1
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
5/2021
24. Re-install the IPMA camera into the new windshield.
25. Remove the rain sensor. See Figure 22.
1. Release the retainers.
2. Remove the rain sensor.
FIGURE 22
26. Inspect the rain sensor gel pack for damage. See Figure 23.
NOTE: If the rain sensor gel pack is damaged, install a new rain sensor.
FIGURE 23
27. Re-install the rain sensor into the new windshield.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
21025AB
x2 1
2
STUD FOR
MISSING NUT
21025AC
ATTACHMENT IV
PAGE 12 OF 14
COMPLIANCE RECALL 21C06-S1
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
5/2021
GLASS COMPANY – PART TWO
NOTE: Part Two may only be performed once the Body Shop repair procedures to the window
flange have been completed.
28. Shave down the urethane on the original windshield until there is 1mm remaining. See Figure 24.
FIGURE 24
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
21025B
29. Apply two coats of urethane body flange primer according to the manufacturer’s instructions to the
entire windshield body flange at the urethane location. Additionally, apply two coats of window
primer at any location where the clearcoat or paint layers have been damaged to provide
environmental protection. Allow dry time between each coat applied.
Material: Dow® BETAPRIME™ 5504G / Sika® Primer-207
30. Apply window primer according to the manufacturer’s instructions to the new windshield. Allow dry
time.
Material: Dow® BETAPRIME™ 5504G / Sika® Primer-207
NOTE: This step only applies when replacing the windshield.
31. Apply window primer according to the manufacturer’s instructions to the fixed glass anywhere the
urethane adhesive was completely removed. Allow dry time.
Material: Dow® BETAPRIME™ 5504G / Sika® Primer-207
NOTE: This step only applies when reusing the original windshield.
ATTACHMENT IV
PAGE 13 OF 14
COMPLIANCE RECALL 21C06-S1
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
5/2021
32. Cut the urethane adhesive applicator tip to specification. See Figure 25.
Material: Sika® SikaTack® MACH 60 / Sika® SikaTack® MACH 30 / Dow® BETASEAL™ Express
Material: Sika Tack ASAP Urethane Adhesive
FIGURE 25
33. Apply a urethane adhesive bead. See Figure 26.
1. Start and end at the original overlap points to prevent air and water leaks.
2. Apply a urethane adhesive bead 14 mm (0.551 in) high and 8 mm (0.314 in) wide on top of the
existing trimmed urethane adhesive bead on the pinch weld.
3. Make sure there are no gaps in the bead.
NOTICE: Make sure the urethane bead is uniform to prevent air and water leaks.
NOTE: The fixed glass must be installed within 10 minutes of applying the urethane adhesive.
NOTE: Use a power caulk gun that applies the urethane adhesive with less effort and a continuous bead.
FIGURE 26
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
21025AD
21025AE
ATTACHMENT IV
PAGE 14 OF 14
COMPLIANCE RECALL 21C06-S1
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
5/2021
34. Open the vehicle windows to prevent the air pressure of closing doors from compromising the
urethane adhesive bond.
NOTICE: The door windows must be left open during the adhesive curing time.
35. Install the fixed glass to the vehicle.
1. Install the fixed glass, pressing firmly by hand to ensure a good bond.
2. Secure the fixed glass in the correct position with tape until the urethane adhesive has cured.
WARNING: Do not drive vehicle until the urethane adhesive seal has cured. Follow urethane
adhesive manufacturer’s curing directions. Inadequate or incorrect curing of the urethane
adhesive seal will adversely affect glass retention. Failure to follow these instructions may result
in serious injury to vehicle occupant(s).
36. Re-install all previously removed componenets by reversing steps 1-16.
SEOCONTENT-END
9 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| FORD | F-150 | 2021 |
| FORD | F-250 SD | 2020-2021 |
| FORD | F-350 SD | 2020-2021 |
| FORD | F-450 SD | 2020-2021 |
| FORD | F-550 SD | 2020-2021 |
10 Associated Documents
Recall Quarterly Report #1, 2021-2
RCLQRT-21V090-4115.PDF 211.142KB
Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 21C06 – Supplement #1 Certain 2020 – 2021 Model Year F-150 and Super Duty Vehicles Windshield Glass Reattachment
RCMN-21V090-3948.pdf 8187.598KB
Noncompliance Notice 573 Report
RCLRPT-21V090-6921.PDF 216.257KB
Miscellaneous Document – Media Release re Safety compliance recall for select 2020-21 Ford F-Series vehicles for windshield adhesion
Recall Acknowledgement
RCAK-21V090-1532.pdf 692.089KB
Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 21C06 Certain 2020 – 2021 Model Year F-150 and Super Duty Vehicles Windshield Glass Reattachment
RCMN-21V090-8696.pdf 4940.502KB
ISSUED Owner Notification Letter(Part 577)
Recall Quarterly Report #2, 2021-3
RCLQRT-21V090-3460.PDF 211.245KB
ISSUED Renotification Notice
Recall Quarterly Report #3, 2021-4
RCLQRT-21V090-2380.PDF 211.34KB
Latest Recalls Documents
- GREAT HOLDING POWER: Advanced Mattfix polyurethane windshield adhesive technology delivers strong and reliable adhesion to hold the window firmly in place while creating a secure seal that helps prevent leaks during everyday driving.
- HIGH-STRENGTH BOND: This windshield glue adhesive forms an incredibly strong, durable bond between glass and metal surfaces, ensuring reliable windshield installation without primer while maintaining a permanent holdover time.
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- FAST-CURING WINDSHIELD ADHESIVE — OEM QUALITY BOND — Professional-strength polyurethane formula bonds windshields, rear windows, and side glass with fast-curing adhesive that reaches handling strength in hours, not days. OEM-level performance for auto glass replacement and repair.
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- WORKS ON VEHICLE & RV GLASS — Use as a windshield sealant, rear view mirror adhesive, or window seal compound on cars, trucks, SUVs, vans, and RVs. Bonds glass to metal, fiberglass, and painted surfaces with equal strength.
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Last update on 2026-06-12 / Affiliate links / Images from Amazon Product Advertising API
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