Safety Recall 21S06 – Replacement of Safety Cert Labels – 2020 Ford F350 Super Duty

SEOCONTENT-START
 

July, 2021
* * * IMPORTANT SAFETY RECALL REMINDER * * *
According to our records, your 2020 F-350 Ford Truck has not had necessary safety recall repairs made. We
urge you to have the free repair performed at your local dealership as soon as possible.
Recall Number
and Description:
21S06 – SAFETY CERT LABEL
What is the
issue?
On your vehicle, the payload capacity value on the Tire and Loading Information (TREAD)
label may be overstated. The Accessory Reserve Capacity (ARC) value on the Safety
Certification label and the weight values on the Truck Camper Loading documentation sheet
(if equipped) may also be overstated.
If the vehicle is loaded to the payload stated on the TREAD label, the vehicle may exceed its
Gross Vehicle Weight Rating (GVWR) or Gross Axle Weight Ratings (GAWR). This may result
in tire loading beyond rated capacity, suspension overload and increased stopping distance,
increasing the risk of a crash.
If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332.
If you wish to contact us through the Internet, our address is: owner.ford.com.
Thank you for your attention to this very important matter.
Julio de, 2021
* * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * *
SegUR nuestros registros, no se realizaron en sur 2020 F-350 Ford Truck las reparaciones necesarias correspondientes a la
campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible.
Número y
descripción de la
campaña:
21S06 – ETIQUETA DE CERTIFICACIÓN DE SEGURIDAD
¿Cuál es el
problema?
El valor de la capacidad de carga útil de su vehículo en la etiqueta de información de llantas
y carga (BANDA DE RODADURA) podría ser exagerado. El valor de la capacidad de
reserva de accesorios (ARC) en la etiqueta de certificación de seguridad y valores de peso
en la hoja de documentación de carga del camper (si está equipado) también podría ser
exagerado.
Si el vehículo está cargado hasta la carga útil establecida en la etiqueta de la BANDA DE
RODADURA, el vehículo podría exceder su peso bruto (GVWR) o el peso bruto del eje
(GAWR). Esto podría traducirse en una carga de las llantas más allá de la capacidad
nominal, sobrecarga de la suspensión y una mayor distancia de frenado, lo cual aumenta el
riesgo de choque.
Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332.
Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: owner.ford.com.
Gracias por su atenciic en este asunto sumamente importante.
SEE OTHER SIDE FOR
OPENING INSTRUCTIONS
SEE OTHER SIDE FOR
OPENING INSTRUCTIONS
REMOVE THESE SIDE EDGES FIRST
Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š
REMOVE THESE SIDE EDGES FIRST
Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š
P.O. BOX 1904
DEARBORN, MI 48121-1904

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March 2021
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121 1904
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 21S06 / NHTSA Recall 21V087
2020 F-350 Ford Truck
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your
vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue? On your vehicle, the payload capacity value on the Tire and Loading
Information (TREAD) label may be overstated. The Accessory Reserve
Capacity (ARC) value on the Safety Certification label and the weight values
on the Truck Camper Loading documentation sheet (if equipped) may also
be overstated.
What is the risk? If the vehicle is loaded to the payload stated on the TREAD label, the vehicle
may exceed its Gross Vehicle Weight Rating (GVWR) or Gross Axle Weight
Ratings (GAWR). This may result in tire loading beyond rated capacity,
suspension overload and increased stopping distance, increasing the risk of
a crash.
What will Ford and
your dealer do?
Ford Motor Company has authorized your dealer to order a new set of
vehicle specific labels, remove the incorrect labels, install the new labels,
and provide the new Camper Loading documentation sheet as necessary
free of charge (parts and labor).
How long will it take? The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.
What should you do? Please call your dealer without delay and request a service date for Recall
21S06. Provide the dealer with your VIN, which is printed near your name at
the beginning of this letter. Your dealer will order the proper labels and
confirm the appointment based on label availability at the dealer.
Ford has not issued instructions to stop driving your vehicle under this safety
recall. You should contact your dealer for an appointment to have your
vehicle remedied as soon as practicable. You can continue to safely drive
your vehicle by adhering to the Gross Vehicle Weight Rating (GVWR) and
the Gross Axle Limit Ratings (GAWR) printed on the Safety Certification
Labels in the driver’s doorjamb. If your vehicle has a Camper Loading sheet,
please discard the original once the new Camper Loading sheet is provided
by your dealer.
If you do not already have a servicing dealer, you can access
owner.ford.com for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this safety recall completed on your
vehicle. The vehicle owner is responsible for making arrangements to have
the work completed. Ford Motor Company can deny coverage for any
vehicle damage that may result from the failure to have this recall performed
on a timely basis. Therefore, please have this recall performed as soon as
possible.
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
What should you do?
(continued)
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition there are
other features such as reserving parking in certain locations and controlling
certain functions on your vehicle (lock or unlock doors, remote start) if it is
equipped to allow control.
COVID-19
(CORONAVIRUS)
Ford dealerships have implemented enhanced protocols to ensure both your
safety and the safety of dealership employees. This includes specific
procedures for cleaning and disinfecting customer vehicles before and after
each vehicle is serviced. In most places, vehicle service has been deemed a
critical service. Please contact your local dealer to confirm current service
hours. For more information on how Ford and your local dealer are working
hard to keep you on the road during these challenging times, please visit
owner.ford.com.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because government regulations require that
notification be sent to the last known owner of record. Our records are based
primarily on state registration and title data, which indicate that you are the
current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: owner.ford.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option
#3, and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM – 8:00PM
(Eastern Time).
MOTORHOME OWNERS: If you have questions or concerns, please contact
our Motorhome Customer Assistance Center toll free at 1-866-906-9811.
Representatives are available 24 hours a day.
If you are still having difficulty getting your vehicle repaired in a reasonable
time or without charge, you may write the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety
Recall 21V087.
Thank you for your attention to this important matter.
Ford Customer Service Division
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de campaña de seguridad 21S06 / Campaña 21V087 de la NHTSA
2020 F-350 Ford Truck
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los
EE. UU.
Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su
vehículo, con el VIN que aparece más arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el
problema?
El valor de la capacidad de carga útil de su vehículo en la etiqueta de
información de llantas y carga (BANDA DE RODADURA) podría ser exagerado.
El valor de la capacidad de reserva de accesorios (ARC) en la etiqueta de
certificación de seguridad y valores de peso en la hoja de documentación de
carga del camper (si está equipado) también podría ser exagerado.
¿Qué riesgo existe? Si el vehículo está cargado hasta la carga útil establecida en la etiqueta de la
BANDA DE RODADURA, el vehículo podría exceder su peso bruto (GVWR) o
el peso bruto del eje (GAWR). Esto podría traducirse en una carga de las
llantas más allá de la capacidad nominal, sobrecarga de la suspensión y una
mayor distancia de frenado, lo cual aumenta el riesgo de choque.
¿Qué medidas
adoptarán Ford y su
distribuidor?
Ford Motor Company ha autorizado a su distribuidor a pedir un nuevo juego de
etiquetas específicas para el vehículo, a quitar las etiquetas incorrectas, a instalar
las nuevas etiquetas y a proporcionar una hoja de documentación de carga de
camper nueva, según sea necesario, sin costo alguno (piezas y mano de obra).
¿Cuánto tiempo
tomará?
El tiempo necesario para reparar será menos de medio día. Sin embargo,
debido a los requisitos de planificación de servicio, es posible que su
distribuidor tarde un poco más.
¿Qué debe hacer? Llame a su distribuidor lo antes posible y solicite una cita de servicio para
llevar a cabo la campaña 21S06. Proporcione el VIN a su distribuidor, el cual
está impreso debajo de sus datos al comienzo de esta carta. Su distribuidor
pedirá las etiquetas correspondientes y confirmará la cita según la
disponibilidad de etiquetas en el distribuidor.
Para esta campaña de seguridad, Ford no ha emitido instrucciones de no
manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de
programar una cita para solucionar este problema lo más pronto posible.
Usted puede continuar manejando con seguridad su vehículo si se ajusta al
peso bruto nominal del vehículo (GVWR) y al límite bruto nominal del eje
(GAWR) impreso en las etiquetas de certificación de seguridad en la jamba de
la puerta del conductor. Si su vehículo cuenta con una hoja de carga de
camper, deseche el original una vez que el distribuidor le proporciona la hoja
de carga de camper nueva.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
owner.ford.com para conocer las direcciones de los distribuidores, ver mapas
y obtener las instrucciones para llegar.
Ford Motor Company le recomienda realizar esta campaña de seguridad en
su vehículo. El propietario del vehículo es responsable de realizar los arreglos
necesarios para llevar a cabo el trabajo. Ford Motor Company puede negar la
cobertura en caso de que el vehículo hubiese sufrido daños por no haber
realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que
realice esta campaña lo antes posible.
Marzo de 2021
Ford Motor Company
División de Servicio al Cliente de Ford
P. O. Box 1904
Dearborn, Michigan 48121
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
¿Qué debe hacer?
(continuación)
Tenga presente que: La ley federal exige que los arrendadores de
vehículos que reciban este aviso de campaña envíen una copia del
mismo al arrendatario en un plazo de diez días.
NOTA: Puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación FordPass. La aplicación se
puede descargar a través de App Store o Google Play. Adicionalmente,
existen otras funciones como reserva de estacionamientos en determinados
lugares, además de control de ciertas funciones en el vehículo (bloqueo y
desbloqueo de puertas, arranque remoto) si así está equipado para permitir el
control.
COVID-19
(CORONAVIRUS)
Los distribuidores Ford han implementado protocolos mejorados con el fin de
asegurar tanto su seguridad como la de los empleados de los diferentes
distribuidores. Esto incluye procedimientos específicos de limpieza y
desinfección antes y después de realizar servicio en cada uno de los
vehículos de nuestros clientes. En la mayoría de los lugares, la atención de
vehículos se ha considerado un servicio esencial. Póngase en contacto con
su distribuidor local para confirmar las horas de servicio actuales. Para
obtener más información sobre cómo Ford y su distribuidor local están
trabajando arduamente para mantenerlo en las calles durante estos tiempos
difíciles, visite owner.ford.com.
¿Qué pasa si usted
ya no es el
propietario del
vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del propietario
actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el envío
de notificaciones al propietario conocido más reciente del registro. Nuestros
registros se basan principalmente en datos estatales y de propiedad, que
indican que usted es el propietario actual del vehículo.
¿Podemos hacer
algo más por usted?
Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno,
comuníquese con el Gerente de Servicio de su distribuidor para solicitar
ayuda.
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese
con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno
de nuestros representantes con gusto lo atenderá. Si desea comunicarse con
nosotros a través de Internet, nuestra dirección es: owner.ford.com.
Las personas con problemas de audición pueden llamar al 1-800-232-5952
(TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a
8:00 p.m. (hora del este).
PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con
nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET,
elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá.
Si desea comunicarse con nosotros a través de Internet, nuestra dirección es:
fleet.ford.com.
Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m.
(hora del este).
PROPIETARIOS DE CASAS RODANTES: Si tiene dudas o preguntas,
comuníquese con nuestro Centro de Asistencia a Clientes de Casas
Rodantes sin cargo al 1-866-906-9811. Los representantes se encuentran
disponibles las 24 horas del día.
Si continúa con dificultades para reparar su vehículo en un tiempo razonable o
sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic
Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o
bien que llame sin cargo a la línea directa de seguridad vehicular al
1-888-327-4236 (TTY: 1-800-424-9153) o visite safercar.gov. Referencia:
Campaña de seguridad 21V087 de la NHTSA.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente

***************************************************************************************************************

 Copyright 2021 Ford Motor Company
David J. Johnson Ford Motor Company
Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
February 19, 2021
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DELIVERY HOLD – Advance Notice –
Safety Recall 21S06
Certain 2020 Model Year F350 Super Duty Diesel Vehicles Equipped with SRW 4×4
C/C Long Box 12k & 12.4k GVWR – Replacement of Safety Cert Labels
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
F350 Super
Duty 2020 Kentucky Truck May 13, 2019 through September 19, 2019
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
Affected vehicles display overstated payload capacity values on the Tire and Loading Information
(TREAD) labels, overstated Accessory Reserve Capacity (ARC) values on the Safety Certification
labels, and overstated weight values on the Truck Camper Loading documentation (if equipped). If the
vehicle is loaded to the payload stated on the Tire and Loading Information (TREAD) label, the vehicle
may exceed its Gross Vehicle Weight Ratings (GVWR) or Gross Axle Weight Rating (GAWR). This
may result in tire loading beyond rated capacity, suspension overload and increased stopping
distance.
SERVICE ACTION
DO NOT DELIVER any new in-stock vehicles involved in this safety recall. A complete Dealer Bulletin
will be provided to dealers in the first quarter of 2021 when it is anticipated that label ordering
information and repair instructions will be available to support this safety recall.
IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is
published. Opening an RO against an Awareness or Advance Notice will result in warranty
rejections against a recall.
CUSTOMER NOTIFICATION
Owners of record will be notified via first-class mail after repair instructions and parts ordering
information have been provided to dealers.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of
up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery.
 Copyright 2021 Ford Motor Company
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
David J. Johnson

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 Copyright 2021 Ford Motor Company
David J. Johnson Ford Motor Company
Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
March 04, 2021
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DELIVERY HOLD –
Safety Recall 21S06
Certain 2020 Model Year F350 Super Duty Diesel Vehicles Equipped with SRW 4×4
C/C Long Box 12k & 12.4k GVWR – Replacement of Safety Labels
REF: NEW VEHICLE DELIVERY HOLD – Advance Notice –
Safety Recall 21S06
Dated: February 19, 2021
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
F350 Super
Duty 2020 Kentucky Truck May 13, 2019 through September 19, 2020
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
Affected vehicles display overstated payload capacity values on the Tire and Loading Information
(TREAD) labels, overstated Accessory Reserve Capacity (ARC) values on the Safety Certification
labels, and overstated weight values on the Truck Camper Loading documentation sheet (if
equipped). If the vehicle is loaded to the payload stated on the TREAD label, the vehicle may exceed
its Gross Vehicle Weight Rating (GVWR) or Gross Axle Weight Ratings (GAWR). This may result in
tire loading beyond rated capacity, suspension overload and increased stopping distance.
SERVICE ACTION
Before delivering any new in-stock vehicles or scheduling any customer vehicles involved in this
recall, dealers are to order a new set of Labels per VIN from the Special Service Support Center
(SSSC). With confirmed labels available, dealers are to remove the incorrect labels and install the
new labels (including the Truck Camper Loading sheet if applicable) per Attachment III – Technical
Information. This service must be performed on all affected vehicles at no charge to the vehicle
owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of March 15, 2021. Dealers should repair any
affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of
up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
 Copyright 2021 Ford Motor Company
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
David J. Johnson
 Copyright 2021 Ford Motor Company
ATTACHMENT I
Page 1 of 2
NEW VEHICLE DELIVERY HOLD –
Safety Recall 21S06
Certain 2020 Model Year F350 Super Duty Diesel Vehicles Equipped with SRW 4×4 C/C Long Box
12k & 12.4k GVWR – Replacement of Safety Labels
OASIS ACTIVATION
OASIS will be activated on February18, 2021.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on February18,
2021. Owner names and addresses will be available by April 02, 2021.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this recall is a violation of law in several states, provinces, and countries. Accordingly,
you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
 Ford has not issued instructions to stop selling/delivering or driving vehicles under this safety
recall. Owners should contact their dealer for an appointment to have their vehicles remedied
as soon as practicable. Owners can continue to safely drive their vehicles by adhering to the
Gross Vehicle Weight Rating (GVWR) and the Gross Axle Limit Ratings (GAWR) printed on
the Safety Certification Label in the driver’s doorjamb.
 Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
 Correct other affected vehicles identified in OASIS which are brought to your dealership.
 Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
 Correct all affected units in your new vehicle inventory before delivery.
 Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental
company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please
consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
 Copyright 2021 Ford Motor Company
ATTACHMENT I
Page 2 of 2
NEW VEHICLE DELIVERY HOLD –
Safety Recall 21S06
Certain 2020 Model Year F350 Super Duty Diesel Vehicles Equipped with SRW 4×4 C/C Long Box
12k & 12.4k GVWR – Replacement of Safety Labels
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
 For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
 For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
 For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
 Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
(21S06) is the sub code.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
 Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
 Copyright 2021 Ford Motor Company
ATTACHMENT II
Page 1 of 1
NEW VEHICLE DELIVERY HOLD –
Safety Recall 21S06
Certain 2020 Model Year F350 Super Duty Diesel Vehicles Equipped with SRW 4×4 C/C Long Box
12k & 12.4k GVWR – Replacement of Safety Labels
LABOR ALLOWANCES
Description Labor Operation Labor Time
After Labels Have Arrived:
 Verify VIN to new labels.
 Remove and Install Two B-Pillar Cert Labels.
 Add Camper Loading Sheet to Glove Box as needed.
21S06B 0.3 Hours
PARTS REQUIREMENTS / ORDERING INFORMATION
Dealers are to order a new set of labels per Vehicle Identification Number (VIN), from the SSSC
BEFORE scheduling a vehicle for service.
ATTACHMENT III
PAGE 1 OF 4
SAFETY RECALL 21S06
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2021
CERTAIN 2020 MODEL YEAR F350 SUPER DUTY DIESEL VEHICLES EQUIPPED
WITH SRW 4X4 C/C LONG BOX 12K & 12.4K GVWR — REPLACEMENT OF
SAFETY LABELS
SERVICE PROCEDURE
1. Dealers are to order a new set of labels per Vehicle Identification Number (VIN), from the Special
Service Support Center (SSSC) BEFORE scheduling a vehicle for service.
NOTE: It may take several days for labels to arrive. Do NOT schedule vehicle repair until labels arrive
and VIN is verified.
NOTE: Labels and Truck Camper Loading sheet are VIN specific.
– All vehicles are to have Tire and Loading Information (TREAD), and Safety Certification labels
replaced.
– The Truck Camper Loading sheet will only be provided if it is applicable.
2. Confirm that the VIN on the respective new labels and Truck Camper Loading sheet match the VIN on
the vehicle. See Figures 1 and 2.
• If the VIN does not match, contact the SSSC before proceeding with this program.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2035F
TREAD
LABEL
SAFETY
CERTIFICATION
LABEL
FIGURE 1
ATTACHMENT III
PAGE 2 OF 4
SAFETY RECALL 21S06
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2021
NOTE: Federal Motor Vehicle Safety Standard (FMVSS) No. 567.4 requires the label be permanently
affixed in such a manner that it cannot be removed without destroying or defacing it. Placing one
label over another without removing the first would violate this FMVSS standard.
NOTE: Laws may vary by state and region. Concealing or misrepresenting the identity of motor vehicle
could be a violation of code resulting in a misdemeanor or felony punishable by imprisonment
and/or fines.
3. Note orientation of the labels.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2035C
TRUCK CAMPER
LOADING SHEET
(IF EQUIPPED)
FIGURE 2
ATTACHMENT III
PAGE 3 OF 4
SAFETY RECALL 21S06
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2021
5. Using mineral spirits and a suitable clean cloth rag remove excess residue from the labels.
See Figure 4.
STUD FOR
MISSING NUT
2035B
FIGURE 4
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2035A
PLASTIC
SCRAPER ONLY
FIGURE 3
4. Remove with an suitable plastic razor blade scraper that will not damage the paint or clear coat of the
vehicle. See Figure 3.
NOTICE: Do NOT use a metal scraper tool, this could cause paint damage.
ATTACHMENT III
PAGE 4 OF 4
SAFETY RECALL 21S06
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2021
6. Using a clean cloth and isopropyl alcohol remove any remaining residue left from the mineral spirits.
7. Install both new labels in the same location and orientation in which they were removed on the B-Pillar.
See Figures 5 and 6.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2035D
CORRECT
ORIENTATION LABEL
FACING
OUTWARD
INCORRECT
ORIENTATION
LABEL
FACING
INWARD
FIGURE 5
8. Place the Truck Camper Loading sheet (if equipped) into glove box.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under
safety, compliance, or emissions recall. Unless a part is requested to be
returned to Ford, all parts replaced under this FSA must be scrapped in
accordance with all applicable local, state and federal environmental
protection and hazardous material regulations. Refer to the Parts Retention,
Return, & Scrapping section of the FSA dealer bulletin for further information.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2035E
LABEL
FACING
OUTWARD
LABEL
FACING
INWARD
CORRECT
ORIENTATION
INCORRECT
ORIENTATION
FIGURE 6

SEOCONTENT-END