February 16, 2021 NHTSA CAMPAIGN NUMBER: 21V075000
Missing or Loose Rear Suspension Bolts
Loose or missing bolts may affect the vehicle’s handling and control, increasing the risk of a crash. It could also reduce the vehicle’s performance in a rear impact crash, increasing the risk of injury.
NHTSA Campaign Number: 21V075
Manufacturer Ford
Motor Company
Components SUSPENSION
Potential Number of Units Affected 1,638
Summary
Ford Motor Company (Ford) is recalling certain 2021 Bronco Sport vehicles. The rear suspension subframe assembly may have loose or missing bolts.
Remedy
Ford will notify owners, and dealers will inspect the rear suspension bolts, and secure or replace the bolts, as necessary, free of charge. The recall began March 10, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 21S04.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Bronco Sport | 2021 | Hermosillo | July 22, 2020 through November 24, 2020 |
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, the rear subframe bolts may be loose or missing. A rear subframe with loose or missing bolts may affect the vehicles stability, and may reduce rear impact crash performance, increasing the risk of injury.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to inspect vehicle for loose or missing bolts on the rear subframe assembly. Vehicles with any loose or missing bolts will also be inspected for damaged or torn threads.
- If minor damage is found, a tap will be used to clean the threads, and the rear subframe bolts will be replaced.
- If major damage is found in the threads (majority of threads are damaged), the thread must be repaired. Contact the Special Service Support Center (SSSC) for additional instructions. The rear suspension will also be aligned.
This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner letters are expected to be mailed the week of March 8, 2021. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
SOLD VEHICLES
- Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
PARTS REQUIREMENTS
| Description | Order Quantity | Claim Quantity | Part Number |
| Rear Subframe Bolt & Washer Assembly (package of 4) only replace if bolt is missing, loose, or damaged. | As Required | 0 to 4 | W720970-S439 |
CERTAIN 2021 MODEL YEAR BRONCO SPORT VEHICLES — REAR SUSPENSION SUBFRAME BOLT TORQUE
SERVICE PROCEDURE
Inspection Procedure 1 – Confirm that all four rear subframe bolts are present and properly torqued.
- With the vehicle in NEUTRAL, position it on a Please follow the Workshop Manual procedures in Section 100-02.
- Are all four rear subframe bolts present? See Figure 1.
- If one or more of the bolts are missing, perform the Inspection Procedure 2 (on Page 2) to check for damaged/torn threads.
- If all the bolts are present, proceed to step 3.
- Check all four rear subframe bolts for proper
- Torque Specification 103 ft (140 Nm).
- Were all four of the rear subframe bolts torqued to the proper specified torque value?
Yes – No further action is required. Recall complete.
No – Perform the Inspection Procedure 2 (on Page 2) to check for damaged/torn threads.
Inspection Procedure 2 – Rear Subframe – Visual check for damaged/torn threads
If one or more of the rear subframe bolts was found to be missing or loose:
- One bolt at a time, remove only the rear subframe bolts that were below the 103 ft (140 Nm) torque specification.
- Using pressurized air, clean all threads in the frame of dirt and
- Use a new rear subframe bolt to check if it can be screwed into the threads by hand with only light force
- If only minor thread damage is found (only the first few windings of the thread are damaged), preventing the bolt or gauge from being screwed into the thread, use a M14 thread tap to clean the damaged
-
- a. Replace only the rear subframe bolts that were below the 103 ft (140 Nm) torque specification.
-
- Torque value required to install new bolts: 129 ft (175Nm).
-
- b. No further action is required. Recall
- If major thread damage is found (the majority of the threads are damaged), the thread must be Contact SSSC for additional repair instructions and labor times.
FORD MOTOR COMPANY ISSUES TWO SAFETY RECALLS IN NORTH AMERICA
FEB 18, 2021 | DEARBORN, MICH.
DEARBORN, Mich., Feb. 18, 2021 – Ford Motor Company is issuing two safety recalls in North America.
Safety recall for select vehicles that may have had obsolete Takata service parts installed in collision and theft repairs after the Takata recall was completed
Ford identified that certain Takata airbag modules were not purged from service stock after the parts for the permanent service fix became available. Following extensive investigation and tracing, Ford could not account for some of the obsolete Takata service parts, indicating they may have been installed on vehicles as part of collision or theft repairs.
Ford is not aware of any reports of accident or injury related to this issue. This recall involves two distinct vehicle populations:
Population 1
- Ford used dealer records to identify 1,117 vehicles with collision repairs that may have been done with an obsolete service part after the Takata recall was completed. This involves 1,067 vehicles in the U.S. and federal territories, 49 in Canada and one in Mexico.
- The group comprises certain 2004-11 Ford Ranger, 2005-14 Ford Mustang, 2006 Ford GT, 2008-12 Ford Fusion, 2009-11 Mercury Milan, 2010-12 Lincoln MKZ, 2007-10 Ford Edge and 2007-10 Lincoln MKX vehicles.
- Dealers will inspect the driver or passenger airbag inflator or module and replace, if necessary.
Population 2
- Ford was unable to locate 45 single-stage inflators that are compatible with 2004-06 Ford Ranger vehicles. It is possible that these obsolete Takata service parts were installed for repairs after collision damage or theft.
- This population involves 2004-06 Ford Ranger vehicles that had the Takata recall permanent repair performed before the service parts were purged, including 144,340 in the U.S. and federal territories, 8,762 in Canada and five in Mexico.
- At the request of the U.S. National Highway Traffic Safety Administration, Ford is issuing a safety recall for all 153,107 of these vehicles, notifying owners that they can visit their dealer for an inspection and, if necessary, an airbag inflator replacement.
Customer notifications will begin the week of March 8. The Ford reference number for this recall is 21S05.
Safety recall for 1,666 Ford Bronco Sport vehicles
Affected 2021 Ford Bronco Sport vehicles were produced with rear suspension modules that may not be fully secured to the subframe. Rear suspension modules with loose or missing bolts may affect the vehicle’s stability, increasing risk of an accident, and may result in reduced rear impact crash performance, increasing the risk of injury.
This action affects 1,640 vehicles in the U.S. and federal territories, 24 in Canada and two in Mexico.
Ford is not aware of any accidents or injuries related to this condition.
Affected vehicles were built in Mexico at Hermosillo Stamping and Assembly Plant from July 22 to Nov. 24, 2020.
Dealers will confirm that the rear suspension bolts are secured properly and replace them, if necessary. The Ford reference number for this recall is 21S04.
SEOCONTENT-START
March 2021
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121 1904
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 21S04 / NHTSA Recall 21V-075
2021 Bronco Sport
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your
vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue? On your vehicle, the rear suspension subframe assembly may have loose or
missing bolts.
What is the risk? A rear suspension subframe assembly with loose or missing bolts may affect
the vehicles stability, increasing the risk of a crash, and may reduce rear
impact crash performance, increasing the risk of injury.
What will Ford and
your dealer do?
Ford Motor Company has authorized your dealer to inspect your vehicle for
loose or missing bolts on the rear suspension subframe assembly. Vehicles
with any loose or missing bolts will also inspect the fuel filler pipe and hose,
cold end exhaust, rear springs, rear spring seats, brake lines, and driveline
components, and repair as necessary. The rear suspension will also be
aligned free of charge (parts and labor).
How long will it take? The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time. In addition, your vehicle will/may require an inspection
to determine if parts need to be ordered.
What should you do? Please call your dealer without delay and request a service date for Recall
21S04. Provide the dealer with your VIN, which is printed near your name at
the beginning of this letter.
Ford has not issued instructions to stop driving your vehicle under this safety
recall. You should contact your dealer for an appointment to have your
vehicle remedied as soon as practicable. You can continue to safely drive
your vehicle.
If you do not already have a servicing dealer, you can access
owner.ford.com for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this safety recall completed on your
vehicle. The vehicle owner is responsible for making arrangements to have
the work completed. Ford Motor Company can deny coverage for any
vehicle damage that may result from the failure to have this recall performed
on a timely basis. Therefore, please have this recall performed as soon as
possible.
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
What should you do?
(continued)
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition there are
other features such as reserving and paying for parking in certain locations
and controlling certain functions on your vehicle (lock or unlock doors,
remote start) if it is equipped to allow control.
COVID-19
(CORONAVIRUS)
Ford dealerships have implemented enhanced protocols to ensure both your
safety and the safety of dealership employees. This includes specific
procedures for cleaning and disinfecting customer vehicles before and after
each vehicle is serviced. In most places, vehicle service has been deemed a
critical service. Please contact your local dealer to confirm current service
hours. For more information on how Ford and your local dealer are working
hard to keep you on the road during these challenging times, please visit
owner.ford.com.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current
owner, please forward this letter to the new owner.
You received this notice because government regulations require that
notification be sent to the last known owner of record. Our records are
based primarily on state registration and title data, which indicate that you
are the current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: owner.ford.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option
#3, and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM – 8:00PM
(Eastern Time).
If you are still having difficulty getting your vehicle repaired in a reasonable
time or without charge, you may write the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety
Recall 21V-075.
Thank you for your attention to this important matter.
Ford Customer Service Division
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de campaña de seguridad 21S04 / Campaña 21V-075 de la NHTSA
2021 Bronco Sport
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los
EE. UU.
Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su
vehículo, con el VIN que aparece más arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el
problema?
Es posible que el ensamble del sub-bastidor de la suspensión trasera de su
vehículo tenga tornillos flojos o faltantes.
¿Qué riesgo existe? Un ensamble de sub-bastidor de la suspensión trasera con tornillos flojos o
faltantes podría afectar la estabilidad del vehículo, lo cual aumenta el riesgo
de sufrir un choque, además, podría reducir el rendimiento en un choque de
impacto trasero, lo cual aumenta el riesgo de sufrir lesiones.
¿Qué medidas
adoptarán Ford y su
distribuidor?
Ford Motor Company ha autorizado a su distribuidor a inspeccionar si hay
tornillos flojos o faltantes en el ensamble del sub-bastidor de la suspensión
trasera de su vehículo. En los vehículos que presenten tornillos flojos o
faltantes también se inspeccionará el tubo y la manguera de llenado de
combustible, el escape de extremo frio, los resortes traseros, los asientos
con resorte trasero, las líneas de los frenos y los componentes del eje
propulsor, y se reparará si fuera necesario. La suspensión trasera también se
alineará sin costo alguno (piezas y mano de obra).
¿Cuánto tiempo
tomará?
El tiempo necesario para esta reparación será de menos de medio día. Sin
embargo, debido a los requisitos de planificación de servicio, es posible que
su distribuidor tarde un poco más. Además, es posible que se realice una
inspección del vehículo para determinar si se deben solicitar piezas.
¿Qué debe hacer? Llame a su distribuidor lo antes posible y solicite una cita de servicio para
llevar a cabo la campaña 21S04. Proporcione el VIN a su distribuidor, el cual
está impreso debajo de sus datos al comienzo de esta carta.
Para esta campaña de seguridad, Ford no ha emitido instrucciones de no
manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de
programar una cita para solucionar este problema lo más pronto posible.
Puede continuar manejando su vehículo con seguridad.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
owner.ford.com para conocer las direcciones de los distribuidores, ver mapas
y obtener las instrucciones para llegar.
Ford Motor Company le recomienda realizar esta campaña de seguridad en
su vehículo. El propietario del vehículo es responsable de realizar los
arreglos necesarios para llevar a cabo el trabajo. Ford Motor Company
puede negar la cobertura en caso de que el vehículo hubiese sufrido daños
por no haber realizado la campaña de manera oportuna. Por lo tanto, le
solicitamos que realice esta campaña lo antes posible.
Marzo de 2021
Ford Motor Company
División de Servicio al Cliente de Ford
P. O. Box 1904
Dearborn, Michigan 48121
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
¿Qué debe hacer?
(continuación)
Tenga presente que: La ley federal exige que los arrendadores de
vehículos que reciban este aviso de campaña envíen una copia del
mismo al arrendatario en un plazo de diez días.
NOTA: Puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación FordPass. La aplicación se
puede descargar a través de App Store o Google Play. Adicionalmente,
existen otras funciones, como reserva y pago de estacionamientos en ciertos
lugares, además de control de ciertas funciones en el vehículo (bloqueo y
desbloqueo de puertas, arranque remoto) si así está equipado para permitir
el control.
COVID-19
(CORONAVIRUS)
Los distribuidores Ford han implementado protocolos mejorados con el fin de
asegurar tanto su seguridad como la de los empleados de los diferentes
distribuidores. Esto incluye procedimientos específicos de limpieza y
desinfección antes y después de realizar servicio en cada uno de los
vehículos de nuestros clientes. En la mayoría de los lugares, la atención de
vehículos se ha considerado un servicio esencial. Póngase en contacto con
su distribuidor local para confirmar las horas de servicio actuales. Para
obtener más información sobre cómo Ford y su distribuidor local están
trabajando arduamente para mantenerlo en las calles durante estos tiempos
difíciles, visite owner.ford.com.
¿Qué pasa si usted
ya no es el
propietario del
vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del
propietario actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el envío
de notificaciones al propietario conocido más reciente del registro. Nuestros
registros se basan principalmente en datos estatales y de propiedad, que
indican que usted es el propietario actual del vehículo.
¿Podemos hacer
algo más por usted?
Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno,
comuníquese con el Gerente de Servicio de su distribuidor para solicitar
ayuda.
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese
con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y
uno de nuestros representantes con gusto lo atenderá. Si desea
comunicarse con nosotros a través de Internet, nuestra dirección es:
owner.ford.com.
Las personas con problemas de audición pueden llamar al 1-800-232-5952
(TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a
8:00 p.m. (hora del este).
PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con
nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET,
elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá.
Si desea comunicarse con nosotros a través de Internet, nuestra dirección
es: fleet.ford.com.
Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m.
(hora del este).
Si continúa con dificultades para reparar su vehículo en un tiempo razonable
o sin cargo, le sugerimos que escriba al Administrador, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al
1-888-327-4236 (TTY: 1-800-424-9153) o visite safercar.gov. Referencia:
Campaña de seguridad 21V-075 de la NHTSA.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
******************************************************************************************************************
July, 2021
* * * IMPORTANT SAFETY RECALL REMINDER * * *
According to our records, your 2021 Bronco Sport has not had necessary safety recall repairs made. We urge
you to have the free repair performed at your local dealership as soon as possible.
Recall Number
and Description:
21S04 – REAR SUSPENSION SUBFRAME BOLTS
What is the
issue?
On your vehicle, the rear suspension subframe assembly may have loose or missing bolts.
A rear suspension subframe assembly with loose or missing bolts may affect the vehicles
stability, increasing the risk of a crash, and may reduce rear impact crash performance,
increasing the risk of injury.
If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332.
If you wish to contact us through the Internet, our address is: owner.ford.com.
Thank you for your attention to this very important matter.
Julio de, 2021
* * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * *
SegUR nuestros registros, no se realizaron en sur 2021 Bronco Sport las reparaciones necesarias correspondientes a la
campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible.
Número y
descripción de la
campaña:
21S04 – TORNILLOS DEL SUB-BASTIDOR DE LA SUSPENSIÓN TRASERA
¿Cuál es el
problema?
Es posible que el ensamble del sub-bastidor de la suspensión trasera de su vehículo tenga
tornillos flojos o faltantes.
Un ensamble de sub-bastidor de la suspensión trasera con tornillos flojos o faltantes podría
afectar la estabilidad del vehículo, lo cual aumenta el riesgo de sufrir un choque, además,
podría reducir el rendimiento en un choque de impacto trasero, lo cual aumenta el riesgo de
sufrir lesiones.
Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332.
Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: owner.ford.com.
Gracias por su atenciic en este asunto sumamente importante.
SEE OTHER SIDE FOR
OPENING INSTRUCTIONS
SEE OTHER SIDE FOR
OPENING INSTRUCTIONS
REMOVE THESE SIDE EDGES FIRST
Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š
REMOVE THESE SIDE EDGES FIRST
Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š
P.O. BOX 1904
DEARBORN, MI 48121-1904
******************************************************************************************************************
Copyright 2021 Ford Motor Company
David J. Johnson Ford Motor Company
Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
February 17, 2021
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 21S04
Certain 2021 Model Year Bronco Sport Vehicles
Rear Subframe Bolts Inspection
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Bronco Sport 2021 Hermosillo July 22, 2020 through November 24, 2020
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, the rear subframe bolts may be loose or missing. A rear subframe
with loose or missing bolts may affect the vehicles stability, and may reduce rear impact crash
performance, increasing the risk of injury.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to
inspect vehicle for loose or missing bolts on the rear subframe assembly. Vehicles with any loose or
missing bolts will also be inspected for damaged or torn threads.
If minor damage is found, a tap will be used to clean the threads, and the rear subframe bolts
will be replaced.
If major damage is found in the threads (majority of threads are damaged), the thread must be
repaired. Contact the Special Service Support Center (SSSC) for additional instructions.
The rear suspension will also be aligned.
This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of March 8, 2021. Dealers should repair any
affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of
up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Attachment IV: Technical Information (available through SSSC)
Owner Notification Letter
Copyright 2021 Ford Motor Company
QUESTIONS & ASSISTANCE
For questions and assistance, contact the SSSC via the SSSC Web Contact Site. The SSSC Web
Contact Site can be accessed through the Professional Technician System (PTS) website using the
SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
David J. Johnson
Copyright 2021 Ford Motor Company
ATTACHMENT I
Page 1 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 21S04
Certain 2021 Model Year Bronco Sport Vehicles
Rear Subframe Bolts Inspection
OASIS ACTIVATION
OASIS will be activated on February 17, 2021.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on February 17,
2021. Owner names and addresses will be available by March 22, 2021.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this recall is a violation of law in several states, provinces, and countries. Accordingly,
you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
Ford has not issued instructions to stop selling/delivering or driving used vehicles under this
safety recall. Owners should contact their dealer for an appointment to have their vehicles
remedied as soon as practicable. Owners can continue to safely drive their vehicles.
Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
Correct other affected vehicles identified in OASIS which are brought to your dealership.
Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
Correct all affected units in your new vehicle inventory before delivery.
Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental
company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please
consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
Copyright 2021 Ford Motor Company
ATTACHMENT I
Page 2 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 21S04
Certain 2021 Model Year Bronco Sport Vehicles
Rear Subframe Bolts Inspection
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
(21S04) is the sub code.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
Copyright 2021 Ford Motor Company
ATTACHMENT II
Page 1 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 21S04
Certain 2021 Model Year Bronco Sport Vehicles
Rear Subframe Bolts Inspection
LABOR ALLOWANCES
PASS INSPECTION – All four bolts are present and properly torqued
Labor
Operation
Labor
Time
Hoist vehicle, check torque on all four rear sub frame bolts – No Parts
Replaced 21S04A 0.3 Hours
FAILED INSPECTION – One or more bolts loose or missing
Labor
Operation
Labor
Time
MINOR OR NO THREAD DAMAGE found on one or more rear subframe
threads
Hoist vehicle, check torque on all rear sub frame bolts:
One or more bolts is loose or missing
Inspect threads for damage
Only minor or no damage found on threads (on any of the four rear
subframe threads) (includes clean up with a tap as needed)
Replace only the rear sub frame bolt(s) that were missing or
torqued less than 103 lb. ft (140 Nm)
21S04B 0.5 Hours
Rear Toe Alignment (can only be used with 21S04B) 21S04C 0.6 Hours
MAJOR THREAD DAMAGE found on one or more rear subframe threads
Hoist vehicle, check torque on all rear sub frame bolts:
One or more bolts is loose or missing
Inspect threads for damage
The majority of threads show damage (on any of the four threads),
and/or other damage to surrounding components, Contact SSSC
for additional repair instructions and labor times.
Contact SSSC
Copyright 2021 Ford Motor Company
ATTACHMENT II
Page 2 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 21S04
Certain 2021 Model Year Bronco Sport Vehicles
Rear Subframe Bolts Inspection
PARTS REQUIREMENTS / ORDERING INFORMATION
SSSC Web Contact Site:
Rear subframe bolts are not available to repair all vehicles, which require replacement. Until parts are
available to repair all vehicles, dealers may only repair vehicles, which are customer-owned vehicles
and unsold vehicles with a signed sales contact. To place an order for the rear subframe bolt, submit
a VIN-specific Part Order contact via the SSSC Web Contact Site:
1. Any unsold vehicles must include a copy of the signed sales contact.
2. Attach photos of loose, missing or damaged rear subframe bolts and/or threads to the
part order.
3. Attach a photo of vehicle mileage.
Part Number Description Order
Quantity
Claim
Quantity
W720970-S439
Rear Subframe Bolt & Washer Assembly
(package of 4) only replace if bolt is missing,
loose, or damaged.
As Required 0 to 4
Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply
strategy and when open ordering resumes.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped in accordance with all applicable local, state and federal environmental protection and
hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that
are under safety, compliance, or emissions recall.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.
ATTACHMENT III
PAGE 1 OF 2
SAFETY RECALL 21S04
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2021
CERTAIN 2021 MODEL YEAR BRONCO SPORT VEHICLES — REAR SUSPENSION
SUBFRAME BOLT TORQUE
SERVICE PROCEDURE
Inspection Procedure 1 – Confirm that all four rear subframe bolts are present and properly torqued.
1. With the vehicle in NEUTRAL, position it on a hoist. Please follow the Workshop Manual procedures in
Section 100-02.
2. Are all four rear subframe bolts present? See Figure 1.
a. If one or more of the bolts are missing, perform the Inspection Procedure 2 (on Page 2)
to check for damaged/torn threads.
b. If all the bolts are present, proceed to step 3.
FIGURE 1
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2105B
E315381
LOCATION
REAR SUBFRAME BOLTS
3. Check all four rear subframe bolts for proper torque.
• Torque Specification 103 lb.ft (140 Nm).
4. Were all four of the rear subframe bolts torqued to the proper specified torque value?
Yes – No further action is required. Recall complete.
No – Perform the Inspection Procedure 2 (on Page 2) to check for damaged/torn threads.
ATTACHMENT III
PAGE 2 OF 2
SAFETY RECALL 21S04
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2021
Inspection Procedure 2 – Rear Subframe – Visual check for damaged/torn threads
If one or more of the rear subframe bolts was found to be missing or loose:
1. One bolt at a time, remove only the rear subframe bolts that were below the 103 lb.ft (140 Nm) torque
specification.
2. Using pressurized air, clean all threads in the frame of dirt and debris.
3. Use a new rear subframe bolt to check if it can be screwed into the threads by hand with only light force
applied.
4. If only minor thread damage is found (only the first few windings of the thread are damaged),
preventing the bolt or gauge from being screwed into the thread, use a M14 thread tap to clean the
damaged threads.
a. Replace only the rear subframe bolts that were below the 103 lb.ft (140 Nm) torque
specification.
• Torque value required to install new bolts: 129 lb.ft (175Nm).
b. No further action is required. Recall complete.
5. If major thread damage is found (the majority of the threads are damaged), the thread must be
repaired. Contact SSSC for additional repair instructions and labor times.
SEOCONTENT-END
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| FORD | BRONCO SPORT | 2021 |
9 Associated Documents
Manufacturer Notices(to Dealers,etc – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 21S04 Certain 2021 Model Year Bronco Sport Vehicles Rear Subframe Bolts Inspection
RCMN-21V075-6171.pdf 349.136KB
Recall Acknowledgement
RCAK-21V075-5763.pdf 645.203KB
Defect Notice 573 Report
RCLRPT-21V075-4359.PDF 213.784KB
Miscellaneous Document – FORD MOTOR COMPANY ISSUES TWO SAFETYRECALLS IN NORTH AMERICA
RMISC-21V075-5008.pdf 301.053KB
ISSUED Renotification Notice
RCRN-21V075-2104.pdf 545.739KB
Recall Quarterly Report #2, 2021-2
RCLQRT-21V075-7184.PDF 211.234KB
Recall Quarterly Report #1, 2021-1
RCLQRT-21V075-0637.PDF 211.132KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V075-7888.pdf 51.209KB
Recall Quarterly Report #4, 2021-4
RCLQRT-21V075-3374.PDF 211.43KB
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