NHTSA ID Number: 10191099
Manufacturer Communication Number: SSM 49747
Summary
Some 2018 Focus, 2019 Fiesta, 2019-2020 Transit and 2019-2020 Transit Connect vehicles may exhibit a concern where the radio randomly seeks through FM stations when a Bluetooth device is connected and streaming audio. Engineering is currently working on a solution for this condition. Inform customers that Ford is developing a software fix that is expected in May 2021. In the interim, let the customer know that the radio will still function without Bluetooth and schedule a follow-up appointment with the customer for late February. Once the update becomes available, contact the customer and confirm the service appointment is going forward. Monitor OASIS for additional information and schedule service appointments for customers once the repair becomes available.
6 Affected Products
Vehicles
Vehicles:
2019 Fiesta B299 MCA NA (CT)
2018 Focus C346 NA (DH)
2019-2020 Transit Connect | Tourneo Connect (HC)
2019-2020 Transit V363 NA (TH)
1 Associated Document
Manufacturer Communications
SSM 49747: 2018-2020 Various Vehicles – Audio System Randomly Seeks Through FM Radio Stations When Bluetooth Device Is Connected
NHTSA ID Number: 10184640
Manufacturer Communication Number: SSM 49406
Summary
Some 2018 Focus, 2019 Fiesta, 2019-2020 Transit, 2019-2020 Transit Connect, and 2020 EcoSport vehicles may exhibit a concern where the radio randomly seeks through FM stations when a Bluetooth device is connected and streaming audio. Engineering is currently working on a solution for this condition. Inform customers that Ford
is developing a software fix that is expected in February 2021. In the interim, let the customer know that the radio will still function without Bluetooth and schedule a follow-up appointment with the customer for late February. Once the update becomes available, contact the customer and confirm the service appointment is going forward. Monitor OASIS for additional information and schedule service appointments for customers once the repair becomes available.
1 Associated Document
Manufacturer Communications
SSM 49406: 2018-2020 Various Vehicles – Audio System Randomly Seeks Through FM Radio Stations When Bluetooth Device Is Connected
- 【LATEST A15 NAVIGATION SD CARD UPDATE】Stay ahead with the newest 2026 A15 navigation SD card that updates all previous versions including A14 and earlier, providing the most comprehensive map coverage for the entire United States and Canada with millions of updated points of interest such as gas stations, hotels, restaurants and newly added highways, ensuring reliable guidance for both city driving and cross-country adventures.
- 【WIDE COMPATIBILITY WITH FORD MODELS】This navigation SD card part number GM5T-19H449-AJ is designed to fit Ford vehicles including F-150 2013-2015, Explorer 2011-2016, Fusion 2013-2016, Expedition 2015, Escape 2013-2015, Edge 2011-2015, Focus 2012-2015, C-MAX 2013-2015, Escape Hybrid 2013-2015, Expedition XT 2015, Fiesta 2014-2015, Flex 2013-2015, Mustang
2015, Super Duty F-250/F-350/F-450 2013-2016, Taurus 2013-2015, Transit 2013-2015, Transit Connect 2014-2016. - 【WIDE COMPATIBILITY WITH LINCOLN MODELS】 This navigation SD card compatible with Lincoln Accessories Fits Lincoln MKZ (2013 - 2016), MKX (2011 - 2016), MKC (2015), MKS (2013 - 2015), MKT (2013 - 2015), NAVIGATOR (2015). Reliable Lincoln navigation accessories that update your vehicle’s SYNC 2 system for accurate routing across USA & Canada.
- 【EASY PLUG AND PLAY INSTALLATION】You need to check if the CCPU of Ford/Lincoln SYNC system is compatible or needs to be updated first, check the product image corresponding to the CCPU version. To install: 1. Turn engine OFF 20+ mins. 2. Locate the SD card slot and remove the old navigation card. 3. Insert the new Navigation SD Card untll it clicks. 4.Start the engine to ensure, the “Navigation” icon should appear in the top-right corner (Auto-updates in 10-20 mins Never interrupt the process!).
- 【RELIABLE OFFLINE GPS NAVIGATION】Unlike smartphone navigation apps that depend on cellular data signals this Lincoln/Ford navigation SD card stores all map data directly on the card providing uninterrupted turn-by-turn directions even in remote areas mountains or deserts with no internet connection, perfect for long road trips across the United States and Canada with no data usage no signal issues and no roaming charges ensuring you always find your way regardless of your location.
- 【Compatible with Ford models】F-150 2013-2015, Explorer 2011-2016, Fusion 2013-2016, Escape, Escape Hybrid 2013-2015, Super Duty (F-250/F-350/F-450) 2013-2016, Edge 2011-2015, Focus 2012-2015, Flex 2013-2015, Fiesta 2014-2015, C-Max 2013-2015, Mustang 2015, Taurus 2013-2015, Expedition 2015, Transit 2014-2015
- 【Compatible with Lincoln Models】MKC 2015, MKS 2013-2015, MKT 2013-2015, MKX 2011-2016, MKZ 2014-2016, Navigator 2015
- 【A15 Navigation SD Card】This SD card updates previous versions such as A14, A13, A12, and so on, providing expanded coverage of hundreds of cities, counties and metropolitan areas in all 50 U.S. states, Puerto Rico, and Canada. For Ford navigation SD card update ensures that users have access to the newest map data, allowing for accurate and up-to-date navigation information.
- 【Easy to Use】Before replacing the SD card, ensure the engine is OFF at least 10 mintes. Insert the new card (label side up), then turn ON the vehicle. The system will update automatically—DO NOT turn off the engine until it’s complete. The update takes about 10-20 minutes, with no additional programming required.
- 【Navigation SD Card Warning】Do not insert the A15 navigation SD card into non-vehicle devices, as this may damage the map data. Additionally, A15 Navigation SD cards are locked to the first vehicle once inserted and cannot be switched to another vehicle
- SYNC 2 Navigation System Map Update: Get directions to wherever you travel with this map update that identifies roads, subdivisions, business and points of interest for the United States and Canada. Drive confidently through unfamiliar or recently changed areas and arrive at your destination quickly and efficiently
- Upgrade to 2026 XGEEK A15 SD Card: Replaces A14 and older versions with full updated US and Canada maps, fresh POIs and new highways for reliable daily and long-distance navigation
- Compatible Ford Navigation Models: Edge (2011-2015), Expedition XT (2015), Expedition (2015), Explorer (2011-2016), Escape / Escape Hybrid (2013-2015), Taurus (2013-2015), Transit (2014-2015), Transit Connect (2014-2015), F-150 (2013-2015), Flex (2013-2015), Fiesta (2014-2015), Focus (2012-2015), Fusion (2013-2016), Mustang (2015), C-Max (2013-2015), Super Duty F250 / F350 / F450 (2013-2016)
- Compatible Lincoln Navigation Models: MKC (2015), MKS (2013-2015), MKT (2013-2015), MKX (2011-2016), MKZ (2014-2016), Navigator (2015)
- Installation Instructions: Before installation, check whether the Ford/Lincoln SYNC system's central processor (CCPU) is compatible or requires an upgrade; for detailed steps, refer to main image 7. Turn off the vehicle and remove the old navigation card. Insert the new Navigation SD Card and start the engine, the Navigation icon should appear in the top-right corner
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