NHTSA ID Number: 10200761
Manufacturer Communication Number: TSB 21-2275
Summary
Some 2018-2020 Expedition/Navigator vehicles built on or before 7-Jun-2020 may exhibit a difficulty unlatching or latching doors and/or locking or unlocking doors. This may be due to water intrusion into the door handle cables. To correct the condition, follow the Service Procedure steps to replace the mini latch module assembly.
This bulletin supersedes 20-2421. Reason for update: Concern Carryover to New Model
Model:
2018-2020 Expedition
2018-2020 Navigator
Summary
This article supersedes TSB 20-2421 to update the vehicle model years affected.
Issue: Some 2018-2020 Expedition/Navigator vehicles built on or before 7-Jun-2020 may exhibit a difficulty unlatching or latching doors and/or locking or unlocking doors. This may be due to water intrusion into the door handle cables. To correct the condition, follow the Service Procedure steps to replace the mini latch module assembly.
Action: Follow the Service Procedure steps to correct the condition on vehicles that meet all of the following criteria:
- 2018-2020 Expedition/Navigator
- Built on or before 7-Jun-2020
- Difficulty latching or unlatching and/or locking or unlocking any door
NOTE: Part quantity refers to the number of that service part number required, which may be different than the number of individual pieces. Service part numbers contain 1 piece unless otherwise stated. “As Needed” indicates the part is required but the number may vary or is not a whole number; parts can be billed out as non-whole numbers, including less than 1.
Parts
| Description | Quantity | Part Number |
| Left Front Door Latch (Expedition, Non-Passive Entry Passive Start [PEPS], Built On Or Before 5-Feb-2018) | 1 | JL1Z-78219A64-C |
| Left Front Door Latch (Expedition, PEPS, Built On Or Before 5-Feb-2018) | 1 | JL1Z-78219A65-C |
| Left Front Door Latch (Navigator, PEPS, Built On Or Before 5-Feb-2018) | 1 | JL7Z-7826412-G |
| Left Front Door Latch (Expedition, Non-PEPS, Built On Or After 6-Feb2018) | 1 | KL1Z-78219A65-A |
| Left Front Door Latch (Expedition, PEPS, Built On Or After 6-Feb-2018) | 1 | KL1Z-78219A65-B |
| Left Front Door Latch (Navigator, PEPS, Built On Or After 6-Feb-2018) | 1 | KL7Z-78219A65-A |
| Right Front Door Latch (Expedition, Non-PEPS, Built On Or Before 5-Feb2018) | 1 | JL1Z-78219A64-D |
| Right Front Door Latch (Expedition, PEPS, Built On Or Before 5-Feb-2018) | 1 | JL1Z-78219A65-D |
| Right Front Door Latch (Navigator, PEPS, Built On Or Before 5-Feb-2018) | 1 | JL7Z-7826413-G |
| Right Front Door Latch (Expedition, Non-PEPS, Built On Or After 6-Feb2018) | 1 | KL1Z-78219A64-A |
| Right Front Door Latch (Expedition, PEPS, Built On Or After 6-Feb-2018) | 1 | KL1Z-78219A64-B |
| Right Front Door Latch (Navigator, PEPS, Built On Or After 6-Feb-2018) | 1 | KL7Z-78219A64-A |
| Left Rear Door Latch (Expedition, Non-PEPS, Built On Or Before 5-Feb2018) | 1 | JL1Z-7826412-E |
| Left Rear Door Latch (Expedition, PEPS, Built On Or Before 5-Feb-2018) | 1 | JL1Z-7826413-E |
| Left Rear Door Latch (Navigator, PEPS, Built On Or Before 5-Feb-2018) | 1 | JL7Z-78219A64-B |
| Left Rear Door Latch (Expedition, Non-PEPS, Built On Or After 6-Feb2018) | 1 | KL1Z-7826413-A |
| Left Rear Door Latch (Expedition, PEPS, Built On Or After 6-Feb-2018) | 1 | KL1Z-7826413-B |
| Left Rear Door Latch (Navigator, PEPS, Built On Or After 6-Feb-2018) | 1 | KL7Z-7826413-A |
| Right Rear Door Latch (Expedition, Non-PEPS, Built On Or Before 5-Feb2018) | 1 | JL1Z-7826412-F |
| Right Rear Door Latch (Expedition, PEPS, Built On Or Before 5-Feb-2018) | 1 | JL1Z-7826413-F |
| Right Rear Door Latch (Navigator, PEPS, Built On Or Before 5-Feb-2018) | 1 | JL7Z-78219A65-B |
| Right Rear Door Latch (Expedition, Non-PEPS, Built On Or After 6-Feb2018) | 1 | KL1Z-7826412-A |
| Right Rear Door Latch (Expedition, PEPS, Built On Or After 6-Feb-2018) | 1 | KL1Z-7826412-B |
| Right Rear Door Latch (Navigator, PEPS, Built On Or After 6-Feb-2018) | 1 | KL7Z-7826412-A |
Service Procedure
1. Remove the affected door latch. Refer to Workshop Manual (WSM), Section 501-14. It is not necessary to disassemble the latch once it is removed from the vehicle. Do not attempt to reuse or replace individual components of the latch/bracket/cables.
2. Install the new mini latch module assembly. Refer to WSM, Section 501-14.
NOTE: Do not tamper with or alter the mini latch module in any way. The module must be installed as is.
3. For all affected doors, remove and discard the rubber drain plug using a plastic trim tool. Using compressed air, clean obstructions, debris, foreign material and residual water from all door drain holes. (Figure 1)
Figure 1
6 Affected Products
Vehicles
1 Associated Document
Manufacturer Communications
21-2275
19 August 2021
MC-10200761-0001.pdf 108.919KB
NHTSA ID Number: 10184641
Manufacturer Communication Number: TSB 20-2421
Summary
This article supersedes TSB 19-2220 to update the Part List, Service Procedure and production fix date. Some 2018-2019 Expedition/Navigator vehicles built on or before 7-Jun-2020 may exhibit a difficulty unlatching or latching doors and/or locking or unlocking doors. This may be due to water intrusion into the door handle cables. To correct the condition, follow the Service Procedure steps to replace the mini latch module assembly.
1 Associated Document
Manufacturer Communications
20-2421
10 December 2020
MC-10184641-0001.pdf 167.881KB
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SEOCONTENT-START
Warranty Status: Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Service Part Warranty (SPW)/Special Service Part (SSP)/Extended Service Plan (ESP) coverage. Limits/policies/prior approvals are not altered by a TSB. NVLW/SPW/SSP/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool. Labor Times Description Operation No. Time 2018-2019 Expedition/Navigator: Replace The Door Latch Assembly On One (1) Front Door Following The Service Procedure (Can Be Claimed With Operation C Or D) 202421A 1.1 Hrs. 2018-2019 Expedition/Navigator: Replace The Door Latch Assembly On Both (2) Front Doors Following The Service Procedure (Can Be Claimed With Operation C Or D) 202421B 2.2 Hrs. 2018-2019 Expedition/Navigator: Replace The Door Latch Assembly On One (1) Rear Door Following The Service Procedure (Can Be Claimed With Operation A Or B) 202421C 0.7 Hrs. 2018-2019 Expedition/Navigator: Replace The Door Latch Assembly On Both (2) Rear Doors Following The Service Procedure (Can Be Claimed With Operation A Or B) 202421D 1.1 Hrs. Repair/Claim Coding Causal Part: 78221A00 Condition Code: 41
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