September 23, 2020 NHTSA CAMPAIGN NUMBER: 20V576000
Front Axle may be Improperly Welded
An improperly welded axle may affect vehicle control, increasing the risk of a crash.
NHTSA Campaign Number: 20V576
Manufacturer Ford
Motor Company
Components POWER TRAIN
Potential Number of Units Affected 9,628
Summary
Ford Motor Company (Ford) is recalling certain 2019 F-250 and F-350, single rear wheel and dual rear wheel, 4X4 vehicles. The front axles may contain a wheel end yoke that was not properly welded to the axle tube end.
Remedy
Ford will notify owners and dealers will inspect the front axle wheel yoke weld location. If the weld is found to be inaccurately located, the axle assembly will be replaced free of charge. The recall began October 16, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 20S56.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
September 24, 2020
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 20S56
Certain 2019 Model Year Super Duty Vehicles
Dana Axle Tube Weld
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Super Duty | 2019 | Kentucky Truck Plant | August 24, 2019 through September 9, 2019 |
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, the front mono-beam axle may have been improperly welded. This may allow the yoke to rotate on the axle under hard braking conditions, and potentially separate from the axle tube. Customers may experience a loud popping noise, steering effects, and potential loss of steering control, increasing the risk of an injury or a crash.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to inspect the weld and contact the Special Service Support Center (SSSC) if inspection does not pass. This service must be performed on all affected vehicles at no charge to the vehicle owner. Ford believes that this defect will be present in less than 1% of the vehicles inspected.
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner letters are expected to be mailed the week of October 12, 2020. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the SSSC via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
David J. Johnson
ATTACHMENT I
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 20S56
Certain 2019 Model Year Super Duty Vehicles
Dana Axle Tube Weld
OASIS ACTIVATION
OASIS will be activated on September 24, 2020
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on September 24, 2020. Owner names and addresses will be available by October 30, 2020.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
- Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
With proper dealer parts ordering and service appointment scheduling, rental vehicles should not be required. However, if you have a unique owner circumstance which may require a rental vehicle, please contact the SSSC via the SSSC Web Contact Site.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
- For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.
- For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked.
- Ford vehicles – 3 years or 36,000 miles
- Ford
- For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
- Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
- When entering claims, select claim type 31: Field Service Action. The FSA number 20S56 is the sub code.
- For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
- Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
- Rentals: For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar amounts. Enter the total amount of the rental expense under Miscellaneous Expense code RENTAL.
ATTACHMENT II
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 20S56
Certain 2019 Model Year Super Duty Vehicles
Dana Axle Tube Weld
INSPECTION LABOR ALLOWANCES – PASS
| Description | Labor Operation | Labor Time |
| Remove Wheel and Inspect Axle Tube Weld – Pass – Closes Program | 20S56A | 0.3 Hours |
INSPECTION LABOR ALLOWANCES – DOES NOT PASS
| Description | Labor Operation | Labor Time |
| Remove Wheel and Inspect Axle Tube Weld – Contact
SSSC and Provide Three Photos – Does Not Pass– Program Remains Open | 20S56AA | 0.5 Hours |
PARTS REQUIREMENTS / ORDERING INFORMATION
Parts are not required for this inspection.
ATTACHMENT III
CERTAIN 2019 MODEL YEAR F-SUPER DUTY VEHICLES — DANA AXLE TUBE WELD
SERVICE PROCEDURE
1. Position the vehicle on a hoist. Please follow the Workshop Manual (WSM) procedure in Section
100-02.
2. Remove the LH (Left Hand) front wheel and tire assembly. Please follow the WSM procedure in Section 204-04.
3. Inspect the LH front axle tube to steering knuckle weld. Can you fit a 0.010” feeler gauge between any portion of the weld and the steering knuckle, inspecting in four locations around the axle weld?
See Figures 1, 2 and 3.
No – Passes Inspection, reinstall the wheel and tire assemblies. Please follow the WSM procedure in Section 204-04. Procedure is complete.
Yes – Does not pass inspection, proceed to Step 4.
4. Open the driver’s side front door. Take a picture of the Vehicle Identification Number (VIN) sticker on the lower-A-pillar, and two pictures of the suspect weld at two different locations. Submit the pictures to the Special Service Support Center (SSSC) for further review, and repair direction if necessary.
NOTE: Some components have been removed for clarity.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.
FORD MOTOR COMPANY ISSUES ONE SAFETY COMPLIANCE RECALL AND TWO SAFETY RECALLS IN NORTH AMERICA
DEARBORN, Mich., Sept. 30, 2020 – Ford Motor Company is issuing one safety compliance recall and two safety recalls in North America.
Safety compliance recall for multiple 2020 model year vehicles for intermittent rearview camera operation
Affected vehicles have insufficient electrical conductivity within the printed circuit board internal to the camera. A rearview camera that intermittently displays a blank or distorted image would not comply with Federal Motor Vehicle Safety Standards and requires corrective action by the manufacturer.
Ford is not aware of any reports of accident or injury related to this condition.
This action affects 620,246 vehicles in the U.S. and federal territories, 76,566 in Canada and 4,302 in Mexico.
Affected 2020 vehicles include:
- Ford Explorer vehicles built at Chicago Assembly Plant from Nov. 16, 2019, to May 18, 2020
- Ford F-150 vehicles built at Dearborn Assembly Plant from Oct. 26, 2019, to May 18, 2020, and Kansas City Assembly Plant from Nov. 2, 2019, to May 18, 2020
- Ford Mustang vehicles built at Flat Rock Assembly Plant from Nov. 18, 2019, to May 26, 2020
- Ford Transit vehicles built at Kansas City Assembly Plant from Oct. 28, 2019, to May 20, 2020.
- Ford Super Duty vehicles built at Kentucky Truck Plant from Nov. 3, 2019, to May 18, 2020, and Ohio Assembly Plant from Oct. 30, 2019, to May 18, 2020
- Ford Expedition vehicles built at Kentucky Truck Plant from Oct. 30, 2019, to June 22, 2020
- Ford Escape vehicles built at Louisville Assembly Plant from Nov. 5, 2019, to May 18, 2020 and Lincoln Corsair vehicles built there from Nov. 14, 2019, to May 18, 2020
- Ford Ranger vehicles built at Michigan Assembly Plant from Dec. 9, 2019, to May 19, 2020
- Ford Edge vehicles built at Oakville Assembly Plant from Nov. 13, 2019, to May 26, 2020, and Lincoln MKX and Nautilus vehicles built there from Nov. 21, 2019, to May 26, 2020
Dealers will replace the rearview camera. Official notification to dealers and customers will begin Nov. 7. The Ford reference number for this recall is 20C19.
Safety recall for select 2020 Ford Mustang vehicles
Affected vehicles are equipped with a brake pedal bracket that could fracture during sudden stopping. During a sudden stop, the driver may experience a loss of primary braking capability that could increase the risk of an accident.
Ford is not aware of any reports of accident or injury related to this condition.
This action affects 38,005 vehicles in the U.S. and federal territories, 2,251 in Canada and 322 in Mexico. Affected vehicles were built at Flat Rock Assembly Plant from March 4, 2019, to Aug. 13, 2020.
Dealers will replace the brake pedal bracket assembly. The Ford reference number for this recall is 20S52.
Safety recall for select 2019 Ford F-Series Super Duty vehicles
Affected F-250 and F-350 vehicles are equipped with front axles that may contain a wheel end yoke that was not properly welded to the axle tube end. An improperly welded attachment may cause steering effects that could impact vehicle control. This may include pulling to the right or left, misalignment of the steering wheel or change in steering sensitivity that could affect the response of the vehicle to driver input during a hard-braking event, increasing risk of a crash.
Ford is not aware of any reports of accident or injury related to this condition.
This action affects 9,628 vehicles in the U.S. and federal territories and 961 in Canada. Affected vehicles were built at Kentucky Truck Plant from Aug. 24 to Oct. 16, 2019.
Dealers will replace the axle assembly if the weld is found to be inaccurately located. The Ford reference number for this recall is 20S56.
September 23, 2020
Subject: Ford Motor Company (Ford) Recall No. 20S56 – certain 2019 model year Ford FSuper Duty 4×4 Vehicles – Front Axle Tube Yoke Weld Location.
Chronology
January – February 2020
A report of a steering pull event occurring immediately after a hard braking application on a vehicle with less than 600 miles was brought to Ford’s Critical Concern Review Group (CCRG) for review. Analysis of the vehicle’s front axle had found that the left-hand side axle yoke had rotated relative to the axle tube due to an improper weld. A review of Ford’s data systems found no similar reports. A review of the axle supplier’s production records was undertaken. Supplier records could not verify proper handling and quarantine of non-conforming parts. It was unclear whether any additional suspect axles had been produced without being properly quarantined. The CCRG requested on-going monitoring of field data to identify any similar occurrences while other teams worked with the supplier.
March 2020 – August 2020
Ford’s Supplier Technical Assistance group (STA) continued to review supplier records for parts sequencing. Analysis of the production control process found inconsistencies with adherence to set-up part handling requirements. Review of the potential vehicle implications for an improperly welded axle yoke attachment found the most likely effect to be a steering pull, though yoke detachment from the axle could not be ruled out. No additional field reports of axle yoke-to-tube rotation or inaccurately located welds were received.
September 2020
A second field report pertaining to an improperly welded axle yoke attachment was received. Similar to the first report, the driver experienced a steering pull during a hard braking event. Analysis found the left-hand side axle yoke had rotated relative to the axle tube due to an inaccurately located weld. This axle had been produced during the suspect timeframe consistent with the first report. It remains unclear whether additional suspect axles had been produced and not properly quarantined.
On September 16, 2020, Ford’s Field Review Committee reviewed the concern and approved a field action.
Ford is not aware of any reports of accident or injury related to this condition.
SEOCONTENT-START
March, 2021
* * * IMPORTANT SAFETY RECALL REMINDER * * *
According to our records, your 2019 F-250 Ford Truck has not had necessary safety recall repairs made. We
urge you to have the free repair performed at your local dealership as soon as possible.
Recall Number
and Description:
20S56 – Dana axle tube weld
What is the
issue?
On your vehicle, it may be possible the front axle tube was improperly welded during
production.
During a hard braking event, drivers may experience a loud popping noise from the front axle
area followed by steering effects including pulling to the right or left, changes in steering
sensitivity, and mis-alignment of the steering wheel, increasing the risk of a crash.
If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332.
If you wish to contact us through the Internet, our address is: owner.ford.com.
Thank you for your attention to this very important matter.
Marzo de, 2021
* * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * *
SegUR nuestros registros, no se realizaron en sur 2019 F-250 Ford Truck las reparaciones necesarias correspondientes a la
campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible.
Número y
descripción de la
campaña:
20S56 – Soldadura de tubo de eje Dana
¿Cuál es el
problema?
Es posible que en su vehículo, el tubo del eje delantero se haya soldado incorrectamente
durante producción.
En una situación de frenado brusco, el conductor podría experimentar un fuerte ruido de
detonación proveniente del área del eje delantero, seguido de efectos en la dirección,
incluido jalón a la derecha o izquierda, cambios en la sensibilidad de la dirección y una mala
alineación del volante de dirección, lo cual aumenta el riesgo de sufrir un choque.
Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332.
Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: owner.ford.com.
Gracias por su atenciic en este asunto sumamente importante.
SEE OTHER SIDE FOR
OPENING INSTRUCTIONS
SEE OTHER SIDE FOR
OPENING INSTRUCTIONS
REMOVE THESE SIDE EDGES FIRST
THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION
REMOVE THESE SIDE EDGES FIRST
THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION
P.O. BOX 1904
DEARBORN, MI 48121-1904
************************************************************************************************************
October 2020
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121-1904
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 20S56 / NHTSA Recall 20V-576
2019 F-250 Ford Truck
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your
vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue? On your vehicle, it may be possible the front axle tube was improperly
welded during production.
What is the risk? During a hard braking event, drivers may experience a loud popping noise
from the front axle area followed by steering effects including pulling to the
right or left, changes in steering sensitivity, and mis-alignment of the steering
wheel, increasing the risk of a crash.
What will Ford and
your dealer do?
Ford Motor Company has authorized your dealer to inspect your vehicle and
if necessary, replace the axle housing free of charge (parts and labor).
How long will it take? The time needed for this repair is less than two days. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.
What should you do? Please call your dealer without delay and request a service date for Recall
20S56. Provide the dealer with your VIN, which is printed near your name at
the beginning of this letter.
Ford has not issued instructions to stop driving your vehicle under this safety
recall. You should contact your dealer for an appointment to have your
vehicle remedied as soon as practicable. You can continue to safely drive
your vehicle.
If you do not already have a servicing dealer, you can access
www.owner.ford.com for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this safety recall completed on your
vehicle. The vehicle owner is responsible for making arrangements to have
the work completed. Ford Motor Company can deny coverage for any vehicle
damage that may result from the failure to have this recall performed on a
timely basis. Therefore, please have this recall performed as soon as
possible.
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
What should you do?
(continued)
NOTE: You can receive information about Recalls and Customer Satisfaction
Programs through our FordPass App. The app can be downloaded through
the App Store or Google Play. In addition, there are other features such as
reserving and paying for parking in certain locations and controlling certain
functions on your vehicle (lock or unlock doors, remote start) if it is equipped
to allow control.
COVID-19
(CORONAVIRUS)
Ford dealerships have implemented enhanced protocols to ensure both your
safety and the safety of dealership employees. This includes specific
procedures for cleaning and disinfecting customer vehicles before and after
each vehicle is serviced. In most places, vehicle service has been deemed a
critical service. Please contact your local dealer to confirm current service
hours. For more information on how Ford and your local dealer are working
hard to keep you on the road during these challenging times, please visit
www.owner.ford.com.
Do you need a rental
vehicle?
If your dealer determines that your front axle is required to be replaced, and
needs your vehicle overnight, your dealer is authorized to provide a rental
vehicle for your personal transportation at no charge (except for fuel and
insurance) while your vehicle is at the dealership for repairs. Please see your
dealer for guidelines and limitations.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because government regulations require that
notification be sent to the last known owner of record. Our records are based
primarily on state registration and title data, which indicate that you are the
current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: www.owner.ford.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3,
and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: www.fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM – 8:00PM
(Eastern Time).
MOTORHOME OWNERS: If you have questions or concerns, please contact
our Motorhome Customer Assistance Center toll free at 1-866-906-9811.
Representatives are available 24 hours a day.
If you are still having difficulty getting your vehicle repaired in a reasonable
time or without charge, you may write the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety
Recall 20V-576.
Thank you for your attention to this important matter.
Ford Customer Service Division
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de campaña de seguridad 20S56 / Campaña 20V-576 de la NHTSA
2019 F-250 Ford Truck
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los
EE. UU.
Ford Motor Company ha determinado que su vehículo presenta un defecto relacionado con la
seguridad del motor, con el VIN que aparece más arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el
problema?
Es posible que en su vehículo, el tubo del eje delantero se haya soldado
incorrectamente durante producción.
¿Qué riesgo existe? En una situación de frenado brusco, el conductor podría experimentar un
fuerte ruido de detonación proveniente del área del eje delantero, seguido de
efectos en la dirección, incluido jalón a la derecha o izquierda, cambios en la
sensibilidad de la dirección y una mala alineación del volante de dirección, lo
cual aumenta el riesgo de sufrir un choque.
¿Qué medidas
adoptarán Ford y su
distribuidor?
Ford Motor Company ha autorizado a su distribuidor a inspeccionar su
vehículo y, si fuera necesario, a reemplazar la carcasa del eje, sin costo
alguno (piezas y mano de obra).
¿Cuánto tiempo
tomará?
El tiempo necesario para esta reparación será de menos de dos días. Sin
embargo, debido a los requisitos de planificación de servicio, es posible que
su distribuidor tarde un poco más.
¿Qué debe hacer? Llame a su distribuidor lo antes posible y solicite una cita de servicio para
llevar a cabo la campaña 20S56. Proporcione el VIN a su distribuidor, el cual
está impreso debajo de sus datos al comienzo de esta carta.
Para esta campaña de seguridad, Ford no ha emitido instrucciones de no
manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de
programar una cita para solucionar este problema lo más pronto posible.
Puede continuar manejando su vehículo con seguridad.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
www.owner.ford.com para conocer las direcciones de los distribuidores, ver
mapas y obtener las instrucciones para llegar.
Ford Motor Company le recomienda realizar esta campaña de seguridad en
su vehículo. El propietario del vehículo es responsable de realizar los
arreglos para llevar a cabo el trabajo. Ford Motor Company puede negar la
cobertura en caso de que el vehículo hubiese sufrido daños por no haber
realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que
realice esta campaña lo antes posible.
Tenga presente que: la ley federal exige que los arrendadores de
vehículos que reciban este aviso de campaña envíen una copia del
mismo al arrendatario en un plazo de diez días.
Octubre de 2020
Ford Motor Company
División de Servicio al Cliente de Ford
P. O. Box 1904
Dearborn, Michigan 48121
¿Qué debe hacer?
(continuación)
NOTA: puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación FordPass. La aplicación se
puede descargar a través de App Store o Google Play. Adicionalmente,
existen otras funciones como reserva y pago de estacionamientos en ciertos
lugares, además de control de ciertas funciones en el vehículo (bloqueo y
desbloqueo de puertas, arranque remoto) si así está equipado para permitir
el control.
COVID-19
(CORONAVIRUS)
Los distribuidores Ford han implementado protocolos mejorados con el fin de
asegurar tanto su seguridad como la de los empleados de los diferentes
distribuidores. Esto incluye procedimientos específicos de limpieza y
desinfección antes y después de realizar servicio en cada uno de los
vehículos de nuestros clientes. En la mayoría de los lugares, la atención de
vehículos se ha considerado un servicio fundamental. Póngase en contacto
con su distribuidor local para confirmar las horas de servicio actuales. Para
obtener más información sobre cómo Ford y su distribuidor local están
trabajando arduamente para mantenerlo en las calles durante estos tiempos
difíciles, visite www.owner.ford.com.
¿Necesita un
vehículo de alquiler?
Si su distribuidor determina que es necesario reemplazar el eje delantero y el
vehículo debe permanecer en las instalaciones durante la noche, el
distribuidor está autorizado a ofrecerle un vehículo de alquiler para su
transporte personal sin costo (excepto combustible y seguro) mientras su
vehículo se encuentre en reparación. Comuníquese con su distribuidor para
conocer las pautas y limitaciones.
¿Qué pasa si usted
ya no es el
propietario del
vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del propietario
actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el envío
de notificaciones al propietario conocido más reciente del registro. Nuestros
registros se basan principalmente en datos estatales y de propiedad, que
indican que usted es el propietario actual del vehículo.
¿Podemos hacer
algo más por usted?
Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno,
comuníquese con el Gerente de Servicio de su distribuidor para solicitar
ayuda.
PROPIETARIOS MINORISTAS: si tiene dudas o preguntas, comuníquese
con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y
uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse
con nosotros a través de Internet, nuestra dirección es: www.owner.ford.com.
Las personas con problemas de audición pueden llamar al 1-800-232-5952
(TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a
8:00 p.m. (hora del Este).
PROPIETARIOS DE FLOTAS: si tiene dudas o preguntas, comuníquese con
nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET,
elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá.
Si desea comunicarse con nosotros a través de Internet, nuestra dirección es:
www.fleet.ford.com.
Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m.
(hora del Este).
PROPIETARIOS DE CASAS RODANTES: si tiene dudas o preguntas,
comuníquese con nuestro Centro de Asistencia a Clientes de Casas
Rodantes sin cargo al 1-866-906-9811. Los representantes se encuentran
disponibles las 24 horas del día.
Si continúa con dificultades para reparar su vehículo en un tiempo razonable
o sin cargo, le sugerimos que escriba al Administrador, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al
1-888-327-4236 (TTY: 1-800-424-9153) o visite www.safercar.gov.
Referencia: campaña de seguridad 20V-576 de la NHTSA.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
SEOCONTENT-END
2 Affected Products
Vehicles
11 Associated Documents
20C19 20S52 20S56 Media Correspondence
RMISC-20V576-5268.pdf 307.883KB
Recall Quarterly Report #3, 2021-2
RCLQRT-20V576-5140.PDF 211.329KB
ISSUED Renotification Notice
RCRN-20V576-9053.pdf 524.838KB
ISSUED Owner Notification Letter(Part 577)
RCONL-20V576-9115.pdf 93.594KB
Recall Acknowledgement
RCAK-20V576-4270.pdf 292.527KB
Defect Notice 573 Report
RCLRPT-20V576-4944.PDF 215.751KB
Miscellaneous Document – Ford Motor Company (Ford) Recall No. 20S56 – certain 2019 model year Ford FSuper Duty 4×4 Vehicles – Front Axle Tube Yoke Weld Location (Chronology)
RMISC-20V576-0736.pdf 62.148KB
Manufacturer Notices(to Dealers,etc) – Dealer Notification re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 20S56 Certain 2019 Model Year Super Duty Vehicles Dana Axle Tube Weld
RCMN-20V576-5732.pdf 616.139KB
Recall Quarterly Report #2, 2021-1
RCLQRT-20V576-7700.PDF 211.238KB
Recall Quarterly Report #1, 2020-4
RCLQRT-20V576-9867.PDF 211.136KB
Recall Quarterly Report #4, 2021-3
RCLQRT-20V576-5748.PDF 211.434KB
Latest Recalls Documents
- Lubrimatic 11-316 1 Lb Multi-Purpose Grease
- Long lasting, hard working formula delivers high performance in a wide range of heavy-duty applications
- Recommended for chassis, universal joints and other general purpose applications around the home, farm or shop
- Works best for lubricating rolling parts
- Nlgi 1-1/2; Drop point 350 degrees F; pumps to -10 to -15 degrees F
- Lucas Oil 10005 Red N Tacky Grease - 14 Ounce Cartridge (Pack of 10)
- Rust and oxidation inhibitors
- Water resistant
- Excellent mechanical stability
- Long storage life
- Agricultural, automotive and industrial applications
- Versatile Use: Super Lube Multi-Purpose Synthetic Grease with Syncolon is perfect as a tool grease, automotive grease, gear grease, and bearing grease for workshop or home use
- High Temperature Grease: This synthetic multipurpose lubricant resists water, salt water, dirt, and corrosion, making it ideal harsh environments
- Safe for Food & Sensitive Applications: As an NSF H1 registered food-grade lubricant, Super Lube is perfect for food processing equipment and is Kosher certified
- Maintains Stability Under Pressure: With a non-melting grease formula, Super Lube stays put without running, dripping, separating, or forming gummy deposits
- Premium Synthetic Lubricants: Super Lube manufactures specialized, effective, and regulatory-compliant lubrication solutions for industrial and mechanical settings
- PREMIUM ALL-PURPOSE GREASE: AtomLube All Purpose Grease (NLGI #2) combines three premium grease options (heavy-duty grease, multi-purpose grease, and marine grease) for use across an extended range of applications. Includes 2, 14 oz. grease tubes.
- MADE IN THE USA: We proudly design and manufacture our products in the USA. You can use AtomLube All Purpose Grease with confidence, knowing that our products have been perfected for your mechanical protection.
- LONGER LASTING LUBRICATION: This general purpose grease has a high resistance to oxidation and washout to guarantee extended service life and longer lubrication intervals. It provides lasting protection during periods of extreme pressures and high temperatures.
- HIGH-PERFORMANCE LUBRICANT: This powerful, waterproof grease eliminates friction and corrosion. AtomLube All Purpose Grease develops strong adhesion to metal surfaces for strong stay-in-place power even in severe operating conditions.
- NLGI CERTIFIED: Our all-purpose grease meets the National Lubricating Grease Institute (NLGI) performance classification GC-LB for automotive applications in wheel bearing and chassis grease.
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