NHTSA ID Number: 10176123
Manufacturer Communication Number: SSM 48858
Summary
Some 2012-2020 Ford
and Lincoln vehicles equipped with a TCU may exhibit an inoperative remote start with a ‘Vehicle Failed To Start’ message when using MyFord Mobile/Ford Pass/Lincoln Way mobile applications. The cellular cloud systems will only allow two remote start requests from the MyFord Mobile/Ford Pass/Lincoln Way apps without a vehicle drive event occurring. If a third remote start request is received, a Vehicle Failed To Start message will be displayed quickly in the mobile app. Once the vehicle is driven, the remote start counter is reset and will allow remote start commands to be sent from the mobile app. If the remote start system is not functioning using the key fob, refer to Workshop Manual (WSM) Section 303-06 for further diagnosis.
101 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| FORD | C-MAX | 2013-2018 |
| FORD | ECOSPORT | 2018-2020 |
| FORD | EDGE | 2012-2015 |
| FORD | ESCAPE | 2017-2020 |
| FORD | EXPEDITION | 2018-2020 |
| FORD | EXPLORER | 2017-2020 |
| FORD | EXPLORER POLICE INTERCEPT | 2017-2018 |
| FORD | F-150 | 2017-2020 |
| FORD | F-250 SD | 2019-2020 |
| FORD | F-350 SD | 2019-2020 |
| FORD | F-450 SD | 2019-2020 |
| FORD | F-550 SD | 2019-2020 |
| FORD | FOCUS | 2012-2018 |
| FORD | FUSION | 2013-2020 |
| FORD | FUSION ENERGI | 2013-2019 |
| FORD | FUSION HYBRID | 2010, 2013-2019 |
| FORD | MUSTANG | 2018-2020 |
| LINCOLN | AVIATOR | 2020 |
| LINCOLN | CONTINENTAL | 2017-2020 |
| LINCOLN | CORSAIR | 2020 |
| LINCOLN | MKC | 2015-2019 |
| LINCOLN | MKX | 2012-2015 |
| LINCOLN | MKZ | 2013-2020 |
| LINCOLN | MKZ HYBRID | 2013-2017, 2019 |
| LINCOLN | NAVIGATOR | 2020 |
Vehicles:
2020 Aviator (U611N) (TV)
2013-2018 C-MAX – C344 HEV (CG)
2017-2020 Continental (D544) (PL)
2020 Corsair (CX483) (TF)
2020 Corsair (CX483A) (TG)
2018-2020 EcoSport B515 India (BW)
2012-2015 Edge (U387), MKX (U388) (Q1)
2017-2019 Escape (C520 NA) (M2)
2020 Escape (CX482) (TC)
2020 Escape (CX482A) (TE)
2018-2020 Expedition (U553) (B8)
2017-2019 Explorer (U502), Police Interceptor Utility (U502) (UB)
2020 Explorer (U625N) (TW)
2017-2020 F-150 (P552) (FC)
2012-2018 Focus C346 NA (DH)
2019-2020 F-Super Duty (P558) NA (FE)
2013-2020 Fusion (CD391N) NA, Fusion Hybrid/Energi (CD391N) (C7)
2015-2019 MKC (C489) (ME)
2013-2020 MKZ (CD533), MKZ Hybrid (C9)
2018-2020 Mustang (S550) (ZG)
2020 Navigator (U554) (B9)
2020 Transit Connect | Tourneo Connect (HC)
1 Associated Document
Manufacturer Communications
SSM 48858 – 2012-2020 Various Vehicle – Telematics Control Unit (TCU) – Remote Start Inop With Vehicle Failed To Start Message Using MyFord Mobile/FordPass/Lincolnway App
Bestseller No. 1
Start-X Remote Starter Kit for Mazda 3 (2014-18), 6 (2014-21), CX-3 (2016-22), CX-5 (2013-25), CX-9 (2016-23), and MX-5 Miata (2016-23) Vehicles | Plug & Play Install | Lock 3X to Remote Start
- 𝗗𝗜𝗬 𝗿𝗲𝗺𝗼𝘁𝗲 𝘀𝘁𝗮𝗿𝘁 𝗸𝗶𝘁: Add remote start functionality to your vehicle for a fraction of the cost. Enjoy a comfortable driving experience from the start by pre-heating and defrosting your windshield in the winter or cooling down your vehicle before entering in the summer.
- 𝗩𝗲𝗵𝗶𝗰𝗹𝗲 𝗰𝗼𝗺𝗽𝗮𝘁𝗶𝗯𝗶𝗹𝗶𝘁𝘆: Mazda 3 (2014, 2015, 2016, 2017, 2018), 6 (2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021), CX-3 (2016, 2017, 2018, 2019, 2020, 2021, 2022), CX-5 (2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023, 2024, 2025), CX-9 (2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023), and MX-5 Miata (2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023) models with either push-to-start or key ignition.
- 𝗩𝗲𝗵𝗶𝗰𝗹𝗲 𝗿𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀: This kit is designed for both push-to-start and key ignition vehicles. Gas & automatic transmission only. Factory remote required. Some vehicle disassembly may be required; see installation guide for details. As a safety precaution, vehicle will shut down when door is opened; vehicle must be restarted before driving.
- 𝗨𝘀𝗲 𝘆𝗼𝘂𝗿 𝗳𝗮𝗰𝘁𝗼𝗿𝘆 𝗿𝗲𝗺𝗼𝘁𝗲: Start your vehicle by pressing lock 3X on your existing OEM key fob. Press lock 3X again to turn off vehicle. Factory remote required – no remote is included in this kit. The distance you can remote start from is the same distance you can lock/unlock your vehicle.
- To remote start by pressing "lock-unlock-lock", please check out our other kit (the only difference is how you trigger the remote start).
Bestseller No. 2
Start-X Remote Starter Kit for Mazda 3 (2014-18), 6 (2014-21), CX-3 (2016-22), CX-5 (2013-25), CX-9 (2016-23), MX-5 Miata (2016-23) Vehicles | Push-to-Start & Key Ignition | Plug & Play Install
- 𝗗𝗜𝗬 𝗿𝗲𝗺𝗼𝘁𝗲 𝘀𝘁𝗮𝗿𝘁 𝗸𝗶𝘁: Add remote start functionality to your vehicle for a fraction of the cost. Enjoy a comfortable driving experience from the start by pre-heating and defrosting your windshield in the winter or cooling down your vehicle before entering in the summer.
- 𝗩𝗲𝗵𝗶𝗰𝗹𝗲 𝗰𝗼𝗺𝗽𝗮𝘁𝗶𝗯𝗶𝗹𝗶𝘁𝘆: Mazda 3 (2014, 2015, 2016, 2017, 2018), 6 (2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021), CX-3 (2016, 2017, 2018, 2019, 2020, 2021, 2022), CX-5 (2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023, 2024, 2025), CX-9 (2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023), and MX-5 Miata (2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023) models with either push-to-start or key ignition.
- 𝗩𝗲𝗵𝗶𝗰𝗹𝗲 𝗿𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀: This kit is designed for both push-to-start and key ignition vehicles. Gas & automatic transmission only. Factory remote required. Some vehicle disassembly may be required; see installation guide for details. As a safety precaution, vehicle will shut down when door is opened; vehicle must be restarted before driving.
- 𝗨𝘀𝗲 𝘆𝗼𝘂𝗿 𝗳𝗮𝗰𝘁𝗼𝗿𝘆 𝗿𝗲𝗺𝗼𝘁𝗲: Start your vehicle by pressing "lock-unlock-lock" on your existing OEM key fob. Press "lock-unlock-lock" again to turn off vehicle. Factory remote required – no remote is included in this kit. The distance you can remote start from is the same distance you can lock/unlock your vehicle.
- To remote start by pressing lock 3X, please check out our other kit (the only difference is how you trigger the remote start).
Bestseller No. 3
Start-X Remote Starter Kit for Select Ford F-150/F-250/F-350, Ranger, Transit, Transit Connect, Bronco Sport, Edge, Escape, Expedition & Explorer with Push-to-Start or Key Ignition | Plug & Play
- 𝗩𝗲𝗵𝗶𝗰𝗹𝗲 𝗰𝗼𝗺𝗽𝗮𝘁𝗶𝗯𝗶𝗹𝗶𝘁𝘆: 2015-2020 F-150, 2017-2021 F-250, 2019-2023 Ranger, 2020-2022 Transit, 2019-2022 Transit Connect, 2021-2023 Bronco Sport, 2015-2020 Edge, 2020-2022 Escape, 2018-2021 Expedition, and 2016-2023 Explorer models with either push-to-start or key ignition.
- 𝗩𝗲𝗵𝗶𝗰𝗹𝗲 𝗿𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀: This kit is designed for both push-to-start and key blade ignition vehicles. Gas and automatic transmission only. Factory remote required. Some vehicle disassembly may be required; see installation guide for details. As a safety precaution, vehicle will shut down when door is opened; vehicle must be restarted before driving.
- 𝗜𝗠𝗣𝗢𝗥𝗧𝗔𝗡𝗧: A functional hood pin is required for this kit to function. Extra hood pin supplied in kit to use if necessary.
- 𝗗𝗜𝗬 𝗿𝗲𝗺𝗼𝘁𝗲 𝘀𝘁𝗮𝗿𝘁 𝗸𝗶𝘁: Add remote start functionality to your vehicle for a fraction of the cost. Enjoy a comfortable driving experience from the start by pre-heating and defrosting your windshield in the winter or cooling down your vehicle before entering in the summer.
- 𝗨𝘀𝗲 𝘆𝗼𝘂𝗿 𝗳𝗮𝗰𝘁𝗼𝗿𝘆 𝗿𝗲𝗺𝗼𝘁𝗲: Start your vehicle by pressing "lock-unlock-lock" on your existing OEM key fob. Press "lock-unlock-lock" again to turn off vehicle. Factory remote required – no remote is included in this kit. The distance you can remote start from is the same distance you can lock/unlock your vehicle. Increase your remote start distance with a Start-X range extender kit (sold separately).
Bestseller No. 4
Start-X Remote Starter Kit for Non-Hybrid Highlander (2014-2019), C-HR (2018-2019), Land Cruiser (2016-2018) Vehicles with Push-to-Start Ignition Only | Plug & Play Install | Use Your OEM Key Fob
- 𝗗𝗜𝗬 𝗿𝗲𝗺𝗼𝘁𝗲 𝘀𝘁𝗮𝗿𝘁 𝗸𝗶𝘁: Add remote start functionality to your vehicle for a fraction of the cost. Enjoy a comfortable driving experience from the start by pre-heating and defrosting your windshield in the winter or cooling down your vehicle before entering in the summer.
- 𝗩𝗲𝗵𝗶𝗰𝗹𝗲 𝗰𝗼𝗺𝗽𝗮𝘁𝗶𝗯𝗶𝗹𝗶𝘁𝘆: Highlander (2014, 2015, 2016, 2017, 2018, 2019), C-HR (2018-2019), and Land Cruiser (2016, 2017, 2018) models equipped with push-to-start ignition. Not compatible with hybrid models.
- 𝗩𝗲𝗵𝗶𝗰𝗹𝗲 𝗿𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀: This kit is designed for push-to-start ignition vehicles only. Not compatible if you start the vehicle by turning a key blade. Gas and automatic transmission only. Factory remote required. Some vehicle disassembly may be required; see installation guide for details. As a safety precaution, vehicle will shut down when door is opened; vehicle must be restarted before driving.
- 𝗨𝘀𝗲 𝘆𝗼𝘂𝗿 𝗳𝗮𝗰𝘁𝗼𝗿𝘆 𝗿𝗲𝗺𝗼𝘁𝗲: Start your vehicle by pressing lock 3X on your existing OEM key fob. Press lock 3X again to turn off vehicle. Factory remote required – no remote is included in this kit. The distance you can remote start from is the same distance you can lock/unlock your vehicle. Increase your remote start distance with a Start-X range extender kit (sold separately).
- 𝗢𝗽𝘁𝗶𝗼𝗻𝗮𝗹 𝗿𝗲𝗺𝗼𝘁𝗲 𝗿𝗮𝗻𝗴𝗲 𝗲𝘅𝘁𝗲𝗻𝗱𝗲𝗿 𝗸𝗶𝘁: Increase your remote start distance up to half a mile. Includes two separate remotes used to start your vehicle in place of your OEM key fob. Available in 1-way (up to 2000-feet) and 2-way (up to 3000-feet) systems.
Bestseller No. 5
Start-X Remote Starter Kit for Non-Hybrid Toyota RAV4 (2013-2018) & Corolla (2014-2019) Vehicles with Push-to-Start Ignition | Plug & Play Install | Use Your OEM Key Fob | Zero Wire Splicing
- 𝗩𝗲𝗵𝗶𝗰𝗹𝗲 𝗰𝗼𝗺𝗽𝗮𝘁𝗶𝗯𝗶𝗹𝗶𝘁𝘆: Toyota RAV4 (2013, 2014, 2015, 2016, 2017, 2018) and Corolla (2014, 2015, 2016, 2017, 2018, 2019) models with push-to-start ignition. *𝗡𝗼𝘁 𝗰𝗼𝗺𝗽𝗮𝘁𝗶𝗯𝗹𝗲 𝘄𝗶𝘁𝗵 𝗵𝘆𝗯𝗿𝗶𝗱 𝘃𝗲𝗵𝗶𝗰𝗹𝗲𝘀. 𝗡𝗼𝘁 𝗰𝗼𝗺𝗽𝗮𝘁𝗶𝗯𝗹𝗲 𝘄𝗶𝘁𝗵 𝗖𝗼𝗿𝗼𝗹𝗹𝗮 𝟮𝟬𝟭𝟵 𝗵𝗮𝘁𝗰𝗵𝗯𝗮𝗰𝗸 𝗺𝗼𝗱𝗲𝗹𝘀.*
- 𝗩𝗲𝗵𝗶𝗰𝗹𝗲 𝗿𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀: This kit is designed for push-to-start ignition vehicles only. Not compatible if you start the vehicle by turning a key blade. Gas and automatic transmission only. Factory remote required. Some vehicle disassembly may be required; see installation guide for details. As a safety precaution, vehicle will shut down when door is opened; vehicle must be restarted before driving.
- 𝗜𝗠𝗣𝗢𝗥𝗧𝗔𝗡𝗧: Not compatible with Corolla 2019 hatchback models. Not compatible with hybrid vehicles.
- 𝗗𝗜𝗬 𝗿𝗲𝗺𝗼𝘁𝗲 𝘀𝘁𝗮𝗿𝘁 𝗸𝗶𝘁: Add remote start functionality to your vehicle for a fraction of the cost. Enjoy a comfortable driving experience from the start by pre-heating and defrosting your windshield in the winter or cooling down your vehicle before entering in the summer.
- 𝗨𝘀𝗲 𝘆𝗼𝘂𝗿 𝗳𝗮𝗰𝘁𝗼𝗿𝘆 𝗿𝗲𝗺𝗼𝘁𝗲: Start your vehicle by pressing lock 3X on your existing OEM key fob. Press lock 3X again to turn off vehicle. Factory remote required – no remote is included in this kit. The distance you can remote start from is the same distance you can lock/unlock your vehicle. Increase your remote start distance with a Start-X range extender kit (sold separately).
Last update on 2026-06-07 / Affiliate links / Images from Amazon Product Advertising API
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