NHTSA ID Number: 10178010
Manufacturer Communication Number: TSB 20-2245
Summary
Some 2020 Police Interceptor Utility vehicles built on or before 21-Apr-2020 may exhibit inoperative manual rear door locks. This may be due to the manual rear door lock cable becoming dislodged from the rear door. To correct the condition, follow the Service Procedure steps to apply adhesive to the manual rear door lock cable.
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
FORD | EXPLORER | 2020 |
TECHNICAL SERVICE BULLETINManual Rear Door Lock Inoperative – Built On Or Before 21-Apr-2020 | 20-2245
28 July 2020 |
Model:
2020 Explorer
Issue: Some 2020 Police Interceptor Utility vehicles built on or before 21-Apr-2020 may exhibit inoperative manual rear door locks. This may be due to the manual rear door lock cable becoming dislodged from the rear door. To correct the condition, follow the Service Procedure steps to apply adhesive to the manual rear door lock cable.
Action: Follow the Service Procedure steps to correct the condition on vehicles that meet all of the following criteria:
- 2020 Police Interceptor Utility
- Built on or before 21-Apr-2020
- Inoperative manual rear door locks
Parts
| Part Number | Description | Quantity |
| Obtain Locally | Loctite® SF 770 Surface Primer Or Equivalent | As Needed |
| Obtain Locally | Loctite® Instant Adhesive 401 Or Equivalent | As Needed |
| Obtain Locally | Masking Tape | As Needed |
| Obtain Locally | 200 Grit Sandpaper | As Needed |
Service Procedure
- Remove the interior rear door handle and rear door window control switch covers by removing the 8 Torx® fasteners.
- Remove the rear door window regulator and motor. Refer to Workshop Manual (WSM), Section 501-11, Steps 1-6.
- Push the manual rear door lock cable to extend the grommet approximately 25.4 mm (1 inch) from the rear door surface. (Figure 1)
Figure 1
- Lightly sand the contact area of the manual rear door lock cable grommet and the door surface around the cable. (Figure 2)
Figure 2
- Apply surface primer to the manual rear door lock cable grommet and on the door surface around the cable.
- Apply a 3 mm (1/8 in) bead of adhesive around the manual rear door lock cable grommet and on the door surface around the cable.
- Install the manual rear door lock cable in the door.
- Liberally apply adhesive to the back of the contact patch from inside the rear door. (Figure 3)
Figure 3
- Cure for 4 minutes with masking tape holding the manual rear door lock cable in the depressed position. Allow to cure for 24 hours before operating.
- Install the rear door window regulator and motor. Refer to Workshop Manual (WSM), Section 501-11.
- Install the interior rear door handle and rear door window control switch covers. Tighten to 1.9 Nm (17 lb-in).
1 Associated Document
Manufacturer Communications
20-2245
28 July 2020
MC-10178010-0001.pdf 387.412KB
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Warranty Status: Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Service Part Warranty (SPW)/Special Service Part (SSP)/Extended Service Plan (ESP) coverage. Limits/policies/prior approvals are not altered by a TSB. NVLW/SPW/SSP/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool. Labor Times Description Operation No. Time 2020 Explorer Interceptor Utility: Apply Adhesive Around The Manual Rear Door Lock Cable Grommet One Or Both Rear Doors Following The Service Procedure (Do Not Use With Any Other Labor Operations) MT202245 Actual Time Repair/Claim Coding Causal Part: 78264A27 Condition Code: 33
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