NHTSA ID Number: 10179188
Manufacturer Communication Number: SSM 49142
Summary
Some 2020 Escape vehicles built on 24-Sep-2019 and through 15-Jun-2020 may exhibit a condition where the interior A-pillar trim panel appears to be out of position and/or the edge of the headliner is exposed near the top of the interior A-pillar trim panel. Inform customers that Ford
is developing a new A-pillar trim panel to remedy this cosmetic issue. The new part is expected to be available in September 2020 and a TSB will be published at that time. Let the customer know that they can continue to drive the vehicle and schedule a follow-up appointment for repair in September. Once the update becomes available, contact the customer and confirm the service appointment is going forward. Monitor OASIS for updates.
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| FORD | ESCAPE | 2020 |
APPLICABLE VEHICLES
2020 CAR: TC CX482N ESCAPE
NHTSA ID Number: 10176985
Manufacturer Communication Number: SSM 48931
Summary
Some 2020 Escape vehicles built on 24-Sep-2019 and through 15-Jun-2020 may exhibit a condition where the interior A-pillar trim panel appears to be out of position and/or the edge of the headliner is exposed near the top of the interior A-pillar trim panel. Inform customers that Ford is developing a new A-pillar trim panel to remedy this cosmetic issue. The new part is expected to be available in August 2020 and a TSB will be published at that time. Let the customer know that they can continue to drive the vehicle and schedule a follow-up appointment for repair in August. Once the update becomes available, contact the customer and confirm the service appointment is going forward. Monitor OASIS for updates.
1 Associated Document
Manufacturer Communications
SSM 48931 – 2020 Escape – A-pillar Trim Panel Out Of Position And/Or Headliner Edge Showing At The Top Of A-pillar – Built On 24-Sep-2019 And Through 15-Jun-2020
1 Associated Document
Manufacturer Communications
SSM 49142 – 2020 Escape – A-pillar Trim Panel Out Of Position And/Or Headliner Edge Showing At The Top Of A-pillar – Built On 24-Sep-2019 And Through 15-Jun-2020
MC-10179188-0001.pdf 113.265KB
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