August 11, 2020 NHTSA CAMPAIGN NUMBER: 20V469000
Front Brake Hoses Could Rupture
A ruptured front brake hose will cause a brake fluid leak, lengthening the distance needed to stop the vehicle, increasing the risk of a crash.
NHTSA Campaign Number: 20V469
Manufacturer Ford
Motor Company
Components SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES
Potential Number of Units Affected 488,594
Summary
Ford Motor Company (Ford) is recalling certain 2015-2018 Ford Edge and 2016-2018 Lincoln MKX vehicles. The front brake hoses may rupture prematurely.
Remedy
Ford will notify owners, and dealers will replace the front brake hoses with the new hoses that have a revised braid material, free of charge. Parts are not currently available. An interim letter notifying owners of the safety risk was mailed September 21, 2020. A second letter will be sent once parts are available, which is expected to begin April 15, 2021. Owner notification letters were mailed on May 13, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 20S42.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
August 11, 2020
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice – Safety Recall 20S42
Certain 2015-2018 Model Year Edge and 2016-2018 Model Year Lincoln MKX Vehicles
Front Brake Flexible Hose Leaks
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Edge | 2015-2018 | Oakville | June 25, 2014 through December 21, 2017 |
| MKX | 2016-2018 | Oakville | November 11, 2014 through December 21, 2017 |
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, brake fluid may leak from one or both front brake flexible hoses. If the brake fluid reservoir is depleted below a predetermined level, the brake fluid warning indicator light will illuminate. The driver may experience an increase in pedal travel together with a reduction in the rate of deceleration, increasing the risk of a crash.
SERVICE ACTION
DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this safety recall. A complete Dealer Bulletin is anticipated in 4th Quarter 2020, when it is expected that parts ordering information and repair instructions will be available to support this safety recall.
If a customer’s vehicle exhibits symptoms consistent with a leaking brake flexible hose before a complete dealer bulletin is available, please contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site.
IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is published. Opening an RO against an Awareness or Advance Notice will result in warranty rejections against a recall.
CUSTOMER NOTIFICATION
Owners of record will be notified via first-class mail the week of September 14, 2020 indicating that parts are not yet available to repair their vehicles. Customers will be notified again when parts become available to repair their vehicles.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery.
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
David J. Johnson
May 12, 2021
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 20S42 – Supplement #1
Certain 2015-2018 Model Year Edge and 2016-2018 Model Year Lincoln MKX Vehicles
Front Brake Flexible Hose Leaks
REF: Safety Recall 20S42
Certain 2015-2018 Model Year Edge and 2016-2018 Model Year Lincoln MKX Vehicles
Dated: April 15, 2021
New! REASON FOR THIS SUPPLEMENT
- Parts List: An equivalent brake fluid may be used (which meets the Ford DOT4 PM-20 specification) to complete this service repair if PM-20 is on back-order.
- Replaced FSA Parts Inspection and Sign Off: New Policy
- Parts Retention, Return, & Scrapping: Updated Policy
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Edge | 2015-2018 | Oakville | June 25, 2014 through December 21, 2017 |
| MKX | 2016-2018 | Oakville | November 11, 2014 through December 21, 2017 |
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, brake fluid may leak from one or both front brake flexible hoses. If the brake fluid reservoir is depleted below a predetermined level, the brake fluid warning indicator light will illuminate. The driver may experience an increase in pedal travel together with a reduction in the rate of deceleration, increasing the risk of a crash.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to replace both front brake flexible hoses and perform a brake system bleed. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION AND MAILING SCHEDULE
Parts available owner letters are expected to be mailed the week of May 3, 2021. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
New! ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Attachment IV: Template
Owner Notification Letters Recall Reimbursement Plan
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
David J. Johnson
ATTACHMENT I
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 20S42 – Supplement #1
Certain 2015-2018 Model Year Edge and 2016-2018 Model Year Lincoln MKX Vehicles
Front Brake Flexible Hose Leaks
OASIS ACTIVATION
OASIS was activated on August 11, 2020.
FSA VIN LISTS ACTIVATION
FSA VIN Lists were available through https://web.fsavinlists.dealerconnection.com on August 11, 2020. Owner names and addresses were available on September 29, 2020.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
- Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
- This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
- Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 481216251.
- Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
- Refunds will only be provided for the cost associated with front brake flexible hoses with a base part number of 2078.
RENTAL VEHICLES
- Rental vehicles are not approved for this program.
- Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners can continue to safely drive their vehicles.
- Part shortages do not qualify for rental vehicles for this program.
LINCOLN PICKUP AND DELIVERY
- Owners of 2017 MY and newer Lincoln vehicles have the option of requesting pickup and delivery service with a Lincoln loaner (up to 2 days), from their dealership. For details, reference EFC08708, 2021 Lincoln Pickup & Delivery Updates.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
- For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.
- For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked.
- For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
- Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
-
- When entering claims, select claim type 31: Field Service Action. The FSA number (20S42) is the sub code.
-
- For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
- Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
- Refunds: Submit refunds on a separate repair line.
-
- Program Code: 20S42 – Misc. Expense: ADMIN
-
- Expense: REFUND – Misc. Expense: 0.2 Hrs.
- Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim.
- Lincoln Pickup & Delivery: Claims for Lincoln Pickup & Delivery with a Lincoln loaner (up to 2 days) should be submitted on a separate line from the FSA. Refer to EFC08708, 2021 Lincoln Pickup & Delivery Updates for details.
ATTACHMENT II
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 20S42 – Supplement #1
Certain 2015-2018 Model Year Edge and 2016-2018 Model Year Lincoln MKX Vehicles
Front Brake Flexible Hose Leaks
LABOR ALLOWANCES
| Description | Labor Operation | Labor Time |
| Replace both front flexible brake hoses (includes brake system bleed) | 20S42B | 1.0 Hours |
New! PARTS REQUIREMENTS / ORDERING INFORMATION
| Part Number | Description | Order Quantity | Claim Quantity |
| J2GZ-2078-A | RH Front Brake Flexible Hose | 1 | 1 |
| J2GZ-2078-B | LH Front Brake Flexible Hose | 1 | 1 |
PM-20
Ford Genuine Ford Fluid PM-20 DOT-4 LV High Performance Motor Vehicle Brake Fluid - 16 oz.
| Brake Fluid, 1 Pint Bottle
If PM-20 is back-ordered, an equivalent may be used if it meets the Ford | As Required (up to a quantity of 1, not to exceed total cost of $20) | |
| Or | |||
| OSP | |||
| W711784-S300 | Washer (4 per vehicle, 2 each side) | 4 | 4 |
Order your parts through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
New! PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.
New! REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of March 1st 2021 or later must be inspected and signed off on the repair order by a member of your dealers fixed operations management team or an employee the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately.
- All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies.
- Inspect the replaced parts to verify the FSA repair was completed.
- If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced.
- After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).
- This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1st 2021 or later. Any eligible FSA claims requiring parts replacement, found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA parts inspection process (electronic or handwritten) is independent from other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require approval on a single Repair Order, each applicable occurrence will require individual post repair approval by the designated employee.
ATTACHMENT III
CERTAIN 2015-2018 MODEL YEAR EDGE, 2016-2018 MODEL YEAR MKX AND 2013-2017 FUSION VEHICLES — FRONT BRAKE FLEXIBLE HOSE REPLACEMENT SERVICE PROCEDURE
For Edge and MKX Vehicles (For Fusion vehicles proceed to Page 2)
1. Replace the Right Hand (RH) and Left Hand (LH) front brake flexible hoses. Please follow the Workshop Manual (WSM) procedures in Section 206-03.
NOTE: It is not necessary to remove the rear wheels when bleeding the brake system.
NOTE: The wheel speed sensor wiring harness and if equipped, the front suspension height sensor wiring harness attach to the front brake flexible hose bracket. Ensure the harness retainer(s) are reinstalled into their original positions. See Figure 1.
NOTE: LH side shown, RH side similar.
For Fusion Vehicles
1. Replace the RH and LH front brake flexible Please follow the Workshop Manual (WSM) procedures in Section 206-03.
Front Suspension Ride Height Sensor and Harness Re-routing, if equipped
1. Remove the wire harness retainer from the ride height sensor stud on the RH and LH sides of the See Figure 1.
2. Remove the nuts and bolts from the RH and LH ride height sensors and position See Figure 2.
3. Cut the RH and LH ride height sensors harness tape at the harness See Figure 2.
4. Attach the cut out templates (See Attachment IV) to the RH and LH front fender splash Using a suitable cutting tool, cut the front fender splash shields at the locations shown. See Figure 3.
- Remove any burrs or sharp
NOTE: The front fender splash shields should remain on the vehicle during cutting.
5. Position the RH and LH front ride height sensors back onto the brackets and install the nuts and bolts with the long bolt in the front bracket hole. See Figure 4.
- Tighten bolts to 7 ft (9 Nm).
6. Mark the location of the RH and LH clip on the ride height sensors wire harness. See Figure 5.
7. Remove the tape and clip from the RH and LH ride height sensors wire Rotate the clips 180 degrees and reinstall onto the ride height sensors wire harness with electrical tape. See Figure 5.
8. Attach the RH and LH ride height sensors wire harness clips to the front bracket bolt (long bolt) and secure the harness loop using electrical tape. See Figure 6.
9. Reinstall both front wheel and tire assemblies, please follow the WSM procedures in Section 204-04A.
10. Calibrate the suspension height Connect the scan tool and carry out the Ride Height Calibration routine. Follow the scan tool directions.
Ford Motor Company
Recall Reimbursement Plan for 20S42
Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement requests. However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or from the dealers.
Regarding the specific reimbursement plan for Recall # 20S42, owners who have paid for service to remedy the defect or noncompliance must have had that service performed prior to 5/31/2021.
After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency situation, customers must submit any refund requests through their dealership. As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in February 2019. The following is the text of that letter and the Plan:
General Recall Reimbursement Plan
(As submitted to the NHTSA)
Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall.
Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safely related defects or noncompliance’s pursuant to Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2019 submission.
Reimbursement Notification
Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners, and will be indicated in the specific reimbursement plan available to owners for an individual recall. This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address:
Ford Motor Company
P.O. Box 6251
Dearborn, MI 48121-6251
Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility. Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified beginning date would not be eligible for reimbursement. Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy. However, in any case where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by the agency.
Costs to be Reimbursed
For vehicles, reimbursement will not be less than the lesser of:
- The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall, or
- The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste) and taxes.
For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different than the brand or model that was the subject of the recall). If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply.
Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1).
Entities Authorized to Provide Reimbursement
Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement. Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process.
Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined.
Required Documentation
The reimbursement determination will depend upon the information provided by the customer. Consistent with Part 573.13 (d)(4) the following information must be submitted:
- Claimant name and address
- Vehicle make, model, and model year
- Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size and TIN (DOT code)
- Identification of the recall number (either the Ford recall number or the NHTSA recall number)
- Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained
- An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement.
- If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored, or the warranty repair did not correct the problem related to the recall.
Failure to submit all of the above information may result in denial of the reimbursement request.
Additional Information
The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford. This general reimbursement plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific to an individual recall also may be incorporated into the Part 573.6 notification.
Ford Media Center
FORD MOTOR COMPANY ISSUES THREE SAFETY RECALLS IN NORTH AMERICA
Aug 12, 2020 | DEARBORN, Mich.
DEARBORN, Mich., Aug. 12, 2020 – Ford Motor Company is issuing three safety recalls in North America.
Safety recall for select 2015-18 Ford Edge and 2016-18 Lincoln MKX vehicles
Affected vehicles have front brake jounce hoses that could rupture. A ruptured front brake jounce hose will cause a progressive brake fluid leak. If the brake fluid reservoir is depleted below a certain level, the brake fluid warning indicator light will illuminate. The driver may experience an increase in brake pedal travel, together with a reduction in the rate of deceleration, increasing the risk of a crash.
Ford is not aware of any reports of accident or injury related to this condition. This action affects 488,594 vehicles in the U.S. and federal territories, 62,876 in Canada and 7,140 in Mexico.
Affected vehicles are as follows:
- 2015-18 Ford Edge vehicles built at Oakville Assembly Plant from June 25, 2014, to Dec. 21, 2017 and 2016-18 Lincoln MKX vehicles built there from Nov. 11, 2014, to Dec. 21, 2017
Dealers will replace the front brake jounce hoses with new hoses that have a revised braid material. The Ford reference number for this recall is 20S42.
Safety recall for select 2020 Lincoln Corsair vehicles
Affected vehicles may have insufficient clearance between the left and right rear coil springs and the toe link bracket. This may result in a condition in which the spring and bracket touch, potentially wearing away the protective coating on the coil spring. Over time, corrosion due to removal of the protective coating may reduce the full life of the spring and may result in fracture of the spring. A fractured rear coil spring may separate from the vehicle and cause a potential road hazard for traffic following behind, increasing the likelihood of a crash for other vehicles.
Ford is not aware of any reports of accident or injury related to this condition.
This action affects 2,965 vehicles in the U.S. and federal territories, 491 in Canada and 141 in Mexico. Affected vehicles were built at Louisville Assembly Plant from Jan. 7 to Oct. 21, 2019.
Dealers will inspect the vehicles for proper clearance between the toe link bracket and rear coil spring. If needed, the toe link bracket edge will be trimmed, and a new coil spring will be installed. The Ford reference number for this recall is 20S41.
Safety recall for select 2020 Ford F-150 vehicles
Affected vehicles may have been built with an improper attachment nut used to fasten the positive battery cable (B+) to the starter motor. An improper attachment nut may not provide a secure connection to the starter or the required conductive properties. This could increase the https://media.ford.com/content/fordmedia/fna/us/en/news/2020/08/12/ford-motor-company-issues-three-safety-recalls-in-north… 1/2 8/12/2020 Ford Motor Company Issues Three Safety Recalls in North America | Ford Media Center potential for incremental heat generation during a vehicle start cycle, and electrical arcing, which could lead to a fire.
Ford is not aware of any reports of fire, accident or injury related to this condition. This action affects 431 vehicles in the U.S.
Affected vehicles were built at Kansas City Assembly Plant from June 30 to July 1, 2020.
Dealers will replace the starter motor B+ power supply attachment nut. The Ford reference number for this recall is 20S40.
SEOCONTENT-START
September 2020
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121-1904
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 20S42 / NHTSA Recall 20V-469
2016 Edge
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your
vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue?
In some of the affected vehicles, brake fluid may leak from one or both front
brake flexible hoses. If the brake fluid reservoir is depleted below a
predetermined level, the brake fluid warning indicator light will illuminate.
What is the risk? You may experience an increase in pedal travel together with a reduction in
the rate of deceleration, increasing the risk of a crash.
What will Ford and
your dealer do?
Ford Motor Company is working closely with its suppliers to produce parts for
this repair. When parts become available, Ford Motor Company will notify you
via mail to schedule a service appointment with your dealer for repairs to be
completed free of charge (parts and labor). Parts are anticipated to be
available 1st Quarter 2021.
What should you do? When parts are available, Ford Motor Company will send a letter to inform
you that parts are available and to contact your dealer to schedule a repair.
Ford has not issued instructions to stop driving your vehicle under this safety
recall. When parts are available, you should contact your dealer for an
appointment to have your vehicle remedied as soon as practicable. You can
continue to safely drive your vehicle.
If your vehicle exhibits an illuminated brake fluid warning indicator light or
increase in pedal travel together with a reduction in the rate of deceleration,
please contact your dealer to schedule a service appointment.
What should you do?
(continued)
If you do not already have a servicing dealer, you can access
www.Fordowner.com for dealer addresses, maps, and driving instructions.
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
COVID-19
(CORONAVIRUS)
Ford dealerships have implemented enhanced protocols to ensure both your
safety and the safety of dealership employees. This includes specific
procedures for cleaning and disinfecting customer vehicles before and after
each vehicle is serviced. In most places, vehicle service has been deemed a
critical service. Please contact your local dealer to confirm current service
hours. For more information on how Ford and your local dealer are working
hard to keep you on the road during these challenging times, please visit
owner.ford.com.
Thank you for your attention to this important matter.
Ford Customer Service Division
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de campaña de seguridad 20S42 / Campaña 20V-469 de la NHTSA
2016 Edge
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los
EE. UU.
Ford Motor Company ha determinado que su vehículo presenta un defecto relacionado con la
seguridad del motor, con el VIN que aparece más arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el
problema?
En algunos de los vehículos afectados, podría fugar líquido de frenos de una o
ambas mangueras flexibles del freno delantero. Si el depósito del líquido de
frenos se vacía por debajo de un nivel predeterminado, se encenderá la luz
indicadora de advertencia de líquido de frenos.
¿Qué riesgo existe? Es posible que experimente un aumento en el recorrido del pedal, junto con
una reducción de la velocidad de desaceleración, lo cual aumenta el riesgo de
choque.
¿Qué medidas
adoptarán Ford y su
distribuidor?
Ford Motor Company colabora estrechamente con sus proveedores para
fabricar las piezas para esta reparación. Cuando estas estén disponibles,
Ford Motor Company le avisará mediante correo para programar una cita de
servicio con su distribuidor y así realizar las reparaciones sin costo alguno
(piezas y mano de obra). Se prevé que las piezas estarán disponibles en el 1er
trimestre de 2021.
¿Qué debe hacer? Cuando las piezas estén disponibles, Ford Motor Company le enviará una
carta para informarle la disponibilidad de estas y solicitarle que se comunique
con su distribuidor a fin de programar la reparación.
Para esta campaña de seguridad, Ford no ha emitido instrucciones de no
manejar el vehículo. Cuando las piezas se encuentren disponibles, deberá
ponerse en contacto con su distribuidor a fin de programar una cita para
solucionar este problema lo más pronto posible. Puede continuar manejando
su vehículo con seguridad.
Septiembre de 2020
Ford Motor Company
División de Servicio al Cliente de Ford
P. O. Box 1904
Dearborn, Michigan 48121
¿Qué debe hacer?
(continuación)
Si su vehículo presenta una luz indicadora de advertencia de líquido de frenos
encendida o un aumento en el recorrido del pedal, junto con una reducción en
la velocidad de desaceleración, póngase en contacto con su distribuidor para
programar una cita de servicio.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
www.Fordowner.com para conocer las direcciones de los distribuidores, ver
mapas y obtener las instrucciones para llegar.
Tenga presente que: la ley federal exige que los arrendadores de
vehículos que reciban este aviso de campaña envíen una copia del
mismo al arrendatario en un plazo de diez días.
COVID-19
(CORONAVIRUS)
Los distribuidores Ford han implementado protocolos mejorados con el fin de
asegurar tanto su seguridad como la de los empleados de los diferentes
distribuidores. Esto incluye procedimientos específicos de limpieza y
desinfección antes y después de realizar servicio en cada uno de los vehículos
de nuestros clientes. En la mayoría de los lugares, la atención de vehículos se
ha considerado un servicio fundamental. Póngase en contacto con su
distribuidor local para confirmar las horas de servicio actuales. Para obtener
más información sobre cómo Ford y su distribuidor local están trabajando duro
para mantenerlo en las calles durante estos tiempos difíciles, visite
owner.ford.com.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
*************************************************************************************************
September 2020
The Lincoln Motor Company
P. O. Box 1904
Dearborn, Michigan 48121-1904
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 20S42 / NHTSA Recall 20V-469
2017 MKX
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
The Lincoln Motor Company has decided that a defect which relates to motor vehicle safety exists in
your vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue?
In some of the affected vehicles, brake fluid may leak from one or both front
brake flexible hoses. If the brake fluid reservoir is depleted below a
predetermined level, the brake fluid warning indicator light will illuminate.
What is the risk? You may experience an increase in pedal travel together with a reduction in
the rate of deceleration, increasing the risk of a crash.
What will Lincoln and
your dealer do?
The Lincoln Motor Company is working closely with its suppliers to produce
parts for this repair. When parts become available, Lincoln Motor Company
will notify you via mail to schedule a service appointment with your dealer for
repairs to be completed free of charge (parts and labor). Parts are anticipated
to be available 1st Quarter 2021.
What should you do? When parts are available, Lincoln Motor Company will send a letter to inform
you that parts are available and to contact your dealer to schedule a repair.
Lincoln has not issued instructions to stop driving your vehicle under this
safety recall. When parts are available, you should contact your dealer for an
appointment to have your vehicle remedied as soon as practicable. You can
continue to safely drive your vehicle.
If your vehicle exhibits an illuminated brake fluid warning indicator light or
increase in pedal travel together with a reduction in the rate of deceleration,
please contact your dealer to schedule a service appointment.
What should you do?
(continued)
If you do not already have a servicing dealer, you can access
www.Lincolnowner.com for dealer addresses, maps, and driving instructions.
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
COVID-19
(CORONAVIRUS)
Lincoln dealerships have implemented enhanced protocols to ensure both
your safety and the safety of dealership employees. This includes specific
procedures for cleaning and disinfecting client vehicles and vehicles used for
Pickup & Delivery* both before and after each vehicle is serviced. In most
places, vehicle service has been deemed a critical service. Please contact
your local dealer to confirm current service hours. For more information on
how Lincoln and your local dealer are working hard to keep you on the road
during these challenging times, please visit owner.lincoln.com.
*Complimentary Lincoln Pickup & Delivery Service is available for all 2017
model year and newer Lincoln vehicles within the 4-year/50,000 mile New
Vehicle Limited Warranty. Contact your preferred dealer for important details.
Mileage limitations may apply.
Thank you for your attention to this important matter.
The Lincoln Motor Company
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de campaña de seguridad 20S42 / Campaña 20V-469 de la NHTSA
2017 MKX
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los
EE. UU.
The Lincoln Motor Company ha determinado que existe un defecto relacionado con la seguridad de su
vehículo, con el VIN que aparece más arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el
problema?
En algunos de los vehículos afectados, podría fugar líquido de frenos de una
o ambas mangueras flexibles del freno delantero. Si el depósito del líquido de
frenos se vacía por debajo de un nivel predeterminado, se encenderá la luz
indicadora de advertencia de líquido de frenos.
¿Qué riesgo existe? Es posible que experimente un aumento en el recorrido del pedal, junto con
una reducción de la velocidad de desaceleración, lo cual aumenta el riesgo
de choque.
¿Qué harán Lincoln y
su distribuidor?
The Lincoln Motor Company colabora estrechamente con sus proveedores
para fabricar las piezas para esta reparación. Cuando estas estén
disponibles, Lincoln Motor Company le avisará mediante correo para
programar una cita de servicio con su distribuidor y así realizar las
reparaciones sin costo alguno (piezas y mano de obra). Se prevé que las
piezas estarán disponibles en el 1er trimestre de 2021.
¿Qué debe hacer? Cuando las piezas estén disponibles, Lincoln Motor Company le enviará una
carta para informarle la disponibilidad de estas y solicitarle que se comunique
con su distribuidor a fin de programar la reparación.
Para esta campaña de seguridad, Lincoln no ha emitido instrucciones de
dejar de manejar el vehículo. Cuando las piezas se encuentren disponibles,
deberá ponerse en contacto con su distribuidor a fin de programar una cita
para solucionar este problema lo más pronto posible. Puede continuar
manejando su vehículo con seguridad.
Septiembre de 2020
The Lincoln Motor Company
P. O. Box 1904
Dearborn, Michigan 48121-1904
¿Qué debe hacer?
(continuación)
Si su vehículo presenta una luz indicadora de advertencia de líquido de
frenos encendida o un aumento en el recorrido del pedal, junto con una
reducción en la velocidad de desaceleración, póngase en contacto con su
distribuidor para programar una cita de servicio.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
www.Lincolnowner.com para conocer las direcciones de los distribuidores,
ver mapas y obtener las instrucciones para llegar.
Tenga presente que: la ley federal exige que los arrendadores de
vehículos que reciban este aviso de campaña envíen una copia del
mismo al arrendatario en un plazo de diez días.
COVID-19
(CORONAVIRUS)
Los distribuidores Lincoln han implementado protocolos mejorados con el fin
de asegurar tanto su seguridad como la de los empleados de los diferentes
distribuidores. Esto incluye procedimientos específicos de limpieza y
desinfección de los vehículos de los clientes y de los vehículos utilizados
para el servicio de recogida y entrega*, cada vez que se realiza algún
servicio, tanto antes como después de hacerlo. En la mayoría de los lugares,
la atención de vehículos se ha considerado un servicio fundamental. Póngase
en contacto con su distribuidor local para confirmar las horas de servicio
actuales. Para obtener más información sobre cómo Lincoln y su distribuidor
local están trabajando duro para mantenerlo en las calles durante estos
tiempos difíciles, visite owner.lincoln.com.
*El servicio complementario de recogida y entrega de Lincoln se encuentra
disponible para vehículos Lincoln año de modelo 2017 y posteriores, dentro
de la garantía limitada de vehículo nuevo de 4 años/50,000 millas. Para
obtener detalles importantes, póngase en contacto con el distribuidor de su
preferencia. Podrían aplicar límites de millaje.
Gracias por su atención en este asunto sumamente importante.
The Lincoln Motor Company
***************************************************************************************************
May 2021
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121 1904
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 20S42 / NHTSA Recall 20V-469
2016 Edge
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your
vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue?
In some of the affected vehicles, brake fluid may leak from one or both front
brake flexible hoses. If the brake fluid reservoir is depleted below a
predetermined level, the brake fluid warning indicator light will illuminate.
What is the risk? You may experience an increase in pedal travel together with a reduction in
the rate of deceleration, increasing the risk of a crash.
What will Ford and
your dealer do?
Parts are now available to repair your vehicle. Ford Motor Company has
authorized your dealer to replace both front brake flexible hoses free of
charge (parts and labor).
How long will it take? The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.
What should you do? Please call your dealer without delay and request a service date for Recall
20S42. Provide the dealer with your VIN, which is printed near your name at
the beginning of this letter.
Ford has not issued instructions to stop driving your vehicle under this safety
recall. You should contact your dealer for an appointment to have your
vehicle remedied as soon as practicable. You can continue to safely drive
your vehicle.
If you do not already have a servicing dealer, you can access
owner.ford.com for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this safety recall completed on your
vehicle. The vehicle owner is responsible for making arrangements to have
the work completed. Ford Motor Company can deny coverage for any vehicle
damage that may result from the failure to have this recall performed on a
timely basis. Therefore, please have this recall performed as soon as possible.
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition there are
other features such as reserving and paying for parking in certain locations
and controlling certain functions on your vehicle (lock or unlock doors,
remote start) if it is equipped to allow control.
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
COVID-19
(CORONAVIRUS)
Ford dealerships have implemented enhanced protocols to ensure both your
safety and the safety of dealership employees. This includes specific
procedures for cleaning and disinfecting customer vehicles before and after
each vehicle is serviced. In most places, vehicle service has been deemed a
critical service. Please contact your local dealer to confirm current service
hours. For more information on how Ford and your local dealer are working
hard to keep you on the road during these challenging times, please visit
owner.ford.com.
Have you previously
paid for this repair?
If you have previously paid for a repair that addresses the issue described in
this letter, you still need to have this recall performed to ensure the correct
parts were used.
You may be eligible for a refund of previously paid repairs. Refunds will only
be provided for service related to front brake flexible hose replacement with
base part number 2078. To verify eligibility and expedite reimbursement,
give your paid original receipt to your dealer.
Refund requests may also be sent directly to Ford Motor Company. To
request your refund from Ford, send the refund request with all required
documentation, including your original repair receipt (no photocopies), to
Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251.
Refund requests mailed to this address may take up to 60 days to process.
Your original receipt will be returned to you.
Detailed information regarding eligibility for Ford’s reimbursement program
and documentation requirements may be obtained by contacting the Ford
Customer Relationship Center at 1-866-436-7332.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because government regulations require that
notification be sent to the last known owner of record. Our records are based
primarily on state registration and title data, which indicate that you are the
current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: owner.ford.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option
#3, and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: www.fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM – 8:00PM
(Eastern Time).
If you are still having difficulty getting your vehicle repaired in a reasonable
time or without charge, you may write the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety
Recall 20V-469.
Thank you for your attention to this important matter.
Ford Customer Service Division
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de campaña de seguridad 20S42 / Campaña de seguridad 20V-469 de la NHTSA
2016 Edge
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los
EE. UU.
Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su
vehículo, con el VIN que aparece más arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el
problema?
En algunos de los vehículos afectados, podría fugar líquido de frenos de una
o ambas mangueras flexibles del freno delantero. Si el depósito del líquido
de frenos se vacía por debajo de un nivel predeterminado, se encenderá la
luz indicadora de advertencia de líquido de frenos.
¿Qué riesgo existe? Es posible que experimente un aumento en el recorrido del pedal, junto con
una reducción de la velocidad de desaceleración, lo cual aumenta el riesgo
de choque.
¿Qué medidas
adoptarán Ford y su
distribuidor?
Las piezas para reparar su vehículo ya se encuentran disponibles.
Ford Motor Company ha autorizado a su distribuidor a reemplazar ambas
mangueras flexibles del freno delantero sin costo alguno (piezas y mano de
obra).
¿Cuánto tiempo
tomará?
El tiempo necesario para esta reparación será de menos de medio día. Sin
embargo, debido a los requisitos de planificación de servicio, es posible que
su distribuidor tarde un poco más.
¿Qué debe hacer? Llame a su distribuidor lo antes posible y solicite una cita de servicio para
llevar a cabo la campaña 20S42. Proporcione el VIN a su distribuidor, el cual
está impreso debajo de sus datos al comienzo de esta carta.
Para esta campaña de seguridad, Ford no ha emitido instrucciones de no
manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de
programar una cita para solucionar este problema lo más pronto posible.
Puede continuar manejando su vehículo con seguridad.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
owner.ford.com para conocer las direcciones de los distribuidores, ver mapas
y obtener las instrucciones para llegar.
Ford Motor Company le recomienda realizar esta campaña de seguridad en
su vehículo. El propietario del vehículo es responsable de realizar los
arreglos necesarios para llevar a cabo el trabajo. Ford Motor Company
puede negar la cobertura en caso de que el vehículo hubiese sufrido daños
por no haber realizado la campaña de manera oportuna. Por lo tanto, le
solicitamos que realice esta campaña lo antes posible.
Tenga presente que: La ley federal exige que los arrendadores de
vehículos que reciban este aviso de campaña envíen una copia del
mismo al arrendatario en un plazo de diez días.
Mayo de 2021
Ford Motor Company
División de Servicio al Cliente de Ford
P. O. Box 1904
Dearborn, Michigan 48121
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
¿Qué debe hacer?
(continuación)
NOTA: Puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación FordPass. La aplicación se
puede descargar a través de App Store o Google Play. Adicionalmente, existen
otras funciones, como reserva y pago de estacionamientos en ciertos lugares,
además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo
de puertas, arranque remoto) si así está equipado para permitir el control.
COVID-19
(CORONAVIRUS)
Los distribuidores Ford han implementado protocolos mejorados con el fin de
asegurar tanto su seguridad como la de los empleados de los diferentes
distribuidores. Esto incluye procedimientos específicos de limpieza y
desinfección antes y después de realizar servicio en cada uno de los
vehículos de nuestros clientes. En la mayoría de los lugares, la atención de
vehículos se ha considerado un servicio esencial. Póngase en contacto con
su distribuidor local para confirmar las horas de servicio actuales. Para
obtener más información sobre cómo Ford y su distribuidor local están
trabajando arduamente para mantenerlo en las calles durante estos tiempos
difíciles, visite owner.ford.com.
¿Ha pagado
anteriormente por
esta reparación?
Si usted ha pagado previamente por una reparación que aborda el problema
descrito en esta carta, igualmente deberá realizar esta campaña de
seguridad a fin de asegurarse de que se hayan utilizado las piezas correctas.
Es posible que cumpla con los requisitos para recibir un reembolso por las
reparaciones pagadas previamente. Los reembolsos solo se otorgarán en
caso de haber realizado servicios relacionados con el reemplazo de la
manguera flexible del freno delantero con número de pieza base 2078. Para
comprobar si cumple con los requisitos y agilizar el reembolso, proporcione
el recibo de pago original a su distribuidor.
También puede enviar las solicitudes de reembolso directamente a
Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud
con toda la documentación requerida, incluido el recibo original de la
reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251,
Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de
reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo
original le será regresado.
Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332
para obtener información detallada relacionada con el programa de
reembolso de Ford y los requisitos de documentación.
¿Qué pasa si usted
ya no es el
propietario del
vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del
propietario actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el envío
de notificaciones al propietario conocido más reciente del registro. Nuestros
registros se basan principalmente en datos estatales y de propiedad, que
indican que usted es el propietario actual del vehículo.
¿Podemos hacer
algo más por usted?
Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno,
comuníquese con el Gerente de Servicio de su distribuidor para solicitar
ayuda.
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese
con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y
uno de nuestros representantes con gusto lo atenderá. Si desea
comunicarse con nosotros a través de Internet, nuestra dirección es:
owner.ford.com.
Las personas con problemas de audición pueden llamar al 1-800-232-5952
(TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a
8:00 p.m. (hora del este).
PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con
nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija
la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si
desea comunicarse con nosotros a través de Internet, nuestra dirección es
fleet.ford.com.
Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m.
(hora del este).
Si continúa con dificultades para reparar su vehículo en un tiempo razonable
o sin cargo, le sugerimos que escriba al Administrador, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al
1-888-327-4236 (TTY: 1-800-424-9153) o visite safercar.gov. Referencia:
Campaña de seguridad 20V-469 de la NHTSA.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
**************************************************************************************************
May 2021
The Lincoln Motor Company
P. O. Box 1904
Dearborn, Michigan 48121 1904
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 20S42 / NHTSA Recall 20V-469
2016 MKX
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
The Lincoln Motor Company has decided that a defect which relates to motor vehicle safety exists in
your vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue?
In some of the affected vehicles, brake fluid may leak from one or both front
brake flexible hoses. If the brake fluid reservoir is depleted below a
predetermined level, the brake fluid warning indicator light will illuminate.
What is the risk? You may experience an increase in pedal travel together with a reduction in
the rate of deceleration, increasing the risk of a crash.
What will Lincoln and
your dealer do?
Parts are now available to repair your vehicle. The Lincoln Motor Company
has authorized your dealer to replace both front brake flexible hoses free of
charge (parts and labor).
How long will it take? The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.
What should you do? Please call your dealer without delay to schedule a service appointment for
Recall 20S42. Provide the dealer with your VIN, which is printed near your
name at the beginning of this letter.
Lincoln has not issued instructions to stop driving your vehicle under this
safety recall. You should contact your dealer for an appointment to have
your vehicle remedied as soon as practicable. You can continue to safely
drive your vehicle.
Lincoln owners of 2017 Model Year or later vehicles affected by this recall
have the option of requesting complimentary Pickup & Delivery service with
a Lincoln vehicle for use during service. Please request Lincoln Pickup &
Delivery through your dealership if you would like to take advantage of this
option.
If you do not already have a servicing dealer, you can access
owner.lincoln.com for dealer addresses, maps, and driving instructions.
The Lincoln Motor Company wants you to have this safety recall completed
on your vehicle. The vehicle owner is responsible for making arrangements
to have the work completed. The Lincoln Motor Company can deny
coverage for any vehicle damage that may result from the failure to have
this recall performed on a timely basis. Therefore, please have this recall
performed as soon as possible.
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
What should you do?
(continued)
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through The Lincoln Way App. The app can be
downloaded through the App Store or Google Play. In addition, there are
other features such as reserving and paying for parking in certain locations
and controlling certain functions on your vehicle (lock or unlock doors,
remote start) if it is equipped to allow control.
COVID-19
(CORONAVIRUS)
Lincoln dealerships have implemented enhanced protocols to ensure both
your safety and the safety of dealership employees. This includes specific
procedures for cleaning and disinfecting client vehicles and vehicles used
for Pickup & Delivery* both before and after each vehicle is serviced. In
most places, vehicle service has been deemed a critical service. Please
contact your local dealer to confirm current service hours. For more
information on how Lincoln and your local dealer are working hard to keep
you on the road during these challenging times, please visit
owner.lincoln.com.
*Complimentary Lincoln Pickup & Delivery Service is available for all 2017
model year and newer Lincoln vehicles within the 4-year/50,000-mile New
Vehicle Limited Warranty. Contact your preferred dealer for important
details. Mileage limitations may apply.
Have you previously
paid for this repair?
If you have previously paid for a repair that addresses the issue described in
this letter, you still need to have this recall performed to ensure the correct
parts were used.
You may be eligible for a refund of previously paid repairs. Refunds will only
be provided for service related to front brake flexible hose replacement with
base part number 2078. To verify eligibility and expedite reimbursement,
give your paid original receipt to your dealer.
Refund requests may also be sent directly to The Lincoln Motor Company.
To request your refund from Lincoln, send the refund request with all
required documentation, including your original repair receipt (no
photocopies), to The Lincoln Motor Company at P.O. Box 6251, Dearborn,
Michigan 48121-6251. Refund requests mailed to this address may take up
to 60 days to process. Your original receipt will be returned to you.
Detailed information regarding eligibility for Lincoln’s reimbursement
program and documentation requirements may be obtained by contacting
our Customer Relationship Center at 1-866-436-7332.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current
owner, please forward this letter to the new owner.
You received this notice because government regulations require that
notification be sent to the last known owner of record. Our records are
based primarily on state registration and title data, which indicate that you
are the current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: owner.lincoln.com.
For the hearing-impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option
#3, and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM – 8:00PM
(Eastern Time).
If you are still having difficulty getting your vehicle repaired in a reasonable
time or without charge, you may write the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety
Recall 20V-469.
Thank you for your attention to this important matter.
The Lincoln Motor Company
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de campaña de seguridad 20S42 / Campaña de seguridad 20V-469 de la NHTSA
2016 MKX
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los
EE. UU.
The Lincoln Motor Company ha determinado que existe un defecto relacionado con la seguridad de su
vehículo, con el VIN que aparece más arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el
problema?
En algunos de los vehículos afectados, podría fugar líquido de frenos de una
o ambas mangueras flexibles del freno delantero. Si el depósito del líquido
de frenos se vacía por debajo de un nivel predeterminado, se encenderá la
luz indicadora de advertencia de líquido de frenos.
¿Qué riesgo existe? Es posible que experimente un aumento en el recorrido del pedal, junto con
una reducción de la velocidad de desaceleración, lo cual aumenta el riesgo
de choque.
¿Qué harán Lincoln y
su distribuidor?
Las piezas para reparar su vehículo ya se encuentran disponibles.
The Lincoln Motor Company ha autorizado a su distribuidor a reemplazar
ambas mangueras flexibles del freno delantero sin costo alguno (piezas y
mano de obra).
¿Cuánto tiempo
tomará?
El tiempo necesario para esta reparación será de menos de medio día. Sin
embargo, debido a los requisitos de planificación de servicio, es posible que
su distribuidor tarde un poco más.
¿Qué debe hacer? Llame a su distribuidor lo antes posible para programar una cita de servicio
para realizar la campaña 20S42. Proporcione el VIN a su distribuidor, el cual
está impreso debajo de sus datos al comienzo de esta carta.
Para esta campaña de seguridad, Lincoln no ha emitido instrucciones de no
manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de
programar una cita para solucionar este problema lo más pronto posible.
Puede continuar manejando su vehículo con seguridad.
Los propietarios de vehículos Lincoln año de modelo 2017 o posterior que se
ven afectados por esta campaña tienen la opción de solicitar el servicio
complementario de retiro y entrega Lincoln con un vehículo Lincoln para uso
durante el servicio. Solicite el servicio de retiro y entrega Lincoln a través de
su distribuidor si desea aprovechar esta oportunidad.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
owner.lincoln.com para conocer las direcciones de los distribuidores, ver
mapas y obtener las instrucciones para llegar.
The Lincoln Motor Company le recomienda realizar esta campaña de
seguridad en su vehículo. El propietario del vehículo es responsable de
realizar los arreglos necesarios para llevar a cabo el trabajo.
The Lincoln Motor Company puede negar la cobertura en caso de que el
vehículo hubiese sufrido daños por no haber realizado la campaña de
manera oportuna. Por lo tanto, le solicitamos que realice esta campaña lo
antes posible.
Tenga presente que: La ley federal exige que los arrendadores de
vehículos que reciban este aviso de campaña envíen una copia del
mismo al arrendatario en un plazo de diez días.
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
¿Qué debe hacer?
(continuación)
NOTA: Puede recibir información sobre las campañas y los programas de satisfacción
del cliente a través de la aplicación Lincoln Way. La aplicación se puede descargar a
través de App Store o Google Play. Adicionalmente, existen otras funciones como
reserva y pago de estacionamientos en ciertos lugares, además de control de ciertas
funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así está
equipado para permitir el control.
COVID-19
(CORONAVIRUS)
Los distribuidores Lincoln han implementado protocolos mejorados con el fin de
asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores.
Esto incluye procedimientos específicos de limpieza y desinfección de los vehículos de
los clientes y de los vehículos utilizados para el servicio de retiro y entrega*, cada vez
que se realiza algún servicio, tanto antes como después de hacerlo. En la mayoría de
los lugares, la atención de vehículos se ha considerado un servicio esencial. Póngase
en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para
obtener más información sobre cómo Lincoln y su distribuidor local están trabajando
arduamente para mantenerlo en las calles durante estos tiempos difíciles, visite
owner.lincoln.com.
*El servicio complementario de retiro y entrega de Lincoln se encuentra disponible para
vehículos Lincoln año de modelo 2017 y posteriores, dentro de la garantía limitada de
vehículo nuevo de 4 años/50,000 millas. Para obtener detalles importantes, póngase en
contacto con el distribuidor de su preferencia. Podrían aplicar límites de millaje.
¿Ha pagado
anteriormente por
esta reparación?
Si usted ha pagado previamente por una reparación que aborda el problema descrito en
esta carta, igualmente deberá realizar esta campaña de seguridad a fin de asegurarse
de que se hayan utilizado las piezas correctas.
Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones
pagadas previamente. Los reembolsos solo se otorgarán en caso de haber realizado
servicios relacionados con el reemplazo de la manguera flexible del freno delantero con
número de pieza base 2078. Para comprobar si cumple con los requisitos y agilizar el
reembolso, proporcione el recibo de pago original a su distribuidor.
También puede enviar las solicitudes de reembolso directamente a
The Lincoln Motor Company. Para solicitar un reembolso a Lincoln, envíe la solicitud
con toda la documentación requerida, incluido el recibo original de la reparación (no
envíe fotocopias), a The Lincoln Motor Company, P.O. Box 6251, Dearborn, Michigan
48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta
dirección puede tardar hasta 60 días. Su recibo original le será regresado.
Comuníquese con nuestro Centro de Relación con Clientes al 1-866-436-7332 para
obtener información detallada relacionada con el programa de reembolso de Lincoln y
los requisitos de documentación.
¿Qué pasa si usted
ya no es el
propietario del
vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le
solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de
notificaciones al propietario conocido más reciente del registro. Nuestros registros se
basan principalmente en datos estatales y de propiedad, que indican que usted es el
propietario actual del vehículo.
¿Podemos hacer
algo más por usted?
Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno,
comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda.
PROPIETARIOS MINORISTAS: si tiene dudas o preguntas, comuníquese con nuestro
Centro de Relación con Clientes al 1-866-436-7332 y uno de nuestros representantes
con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra
dirección es: owner.lincoln.com.
Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los
representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este).
PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro
Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y
uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con
nosotros a través de Internet, nuestra dirección es: fleet.ford.com.
Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del
este).
Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin
cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety
Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame
sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY:
1-800-424-9153) o visite safercar.gov. Referencia: Campaña de seguridad 20V-469 de
la NHTSA.
Gracias por su atención en este asunto sumamente importante.
The Lincoln Motor Company
SEOCONTENT-END
7 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| FORD | EDGE | 2015-2018 |
| LINCOLN | MKX | 2016-2018 |
14 Associated Documents
Recall Quarterly Report #1, 2021-2
RCLQRT-20V469-0441.PDF 211.139KB
Interim Owner Notification Letter(Part 577)
RIONL-20V469-0961.pdf 212.691KB
Interim Owner Notification Letter(Part 577)
RIONL-20V469-5349.pdf 92.983KB
Defect Notice 573 Report
RCLRPT-20V469-8520.PDF 216.926KB
Manufacturer Notices(to Dealers,etc) – Dealer Notification re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice – Safety Recall 20S42 Certain 2015-2018 Model Year Edge and 2016-2018 Model Year Lincoln MKX Vehicles Front Brake Flexible Hose Leaks
RCMN-20V469-3151.pdf 113.913KB
Miscellaneous Document – Safety recall for select 2015-18 Ford Edge and 2016-18 Lincoln MKX vehicles
RMISC-20V469-5262.pdf 239.724KB
Recall Acknowledgement
RCAK-20V469-4959.pdf 244.359KB
Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 20S42 – Supplement #1 Certain 2015-2018 Model Year Edge and 2016-2018 Model Year Lincoln MKX Vehicles Front Brake Flexible Hose Leaks
RCMN-20V469-3680.pdf 3684.27KB
ISSUED Owner Notification Letter(Part 577)
ISSUED Owner Notification Letter(Part 577)
RCONL-20V469-1006.pdf 95.754KB
Recall 573 Report
RCLRPT-20V469-6316.PDF 217.381KB
Recall 573 Report
RCLRPT-20V469-3691.PDF 217.381KB
Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 20S42 Certain 2015-2018 Model Year Edge and 2016-2018 Model Year Lincoln MKX Vehicles Front Brake Flexible Hose Leaks
RCMN-20V469-7118.pdf 1185.043KB
Recall Quarterly Report #2, 2021-3
RCLQRT-20V469-8012.PDF 211.246KB
Latest Recalls Documents
- Measurement: Fit Models with 12.60 inch (320mm) Front / 12.99 inch (330mm) Rear Rotor Size
- Brake Rotor and Pad Kit Replacement for 2011-2012 Ford Edge - [2011-2012 Lincoln MKX]
- Brake Kit Includes: 2x Front Disc Brake Rotors + 2x Rear Disc Brake Rotors + 2x Front Ceramic Brake Pads + 2x Rear Ceramic Brake Pads + 1x Brake Cleaner Spray + 1x Brake Fluid Bottle
- Brake Rotors are Built to Exceed OEM Specification and have the Proper Fit and Finish Required for Superior Stopping Power
- The Products Undergo Impact, Wear, and Fatigue Testing to Help Ensure Quality and Durability
- Measurement: Models with 12.60 inch (320mm) Front /12.90 inch (330mm) Rear Rotor Size
- Brake Rotors Brake Pads Replacement for 2011-2012 Ford Edge - [2011-2012 Lincoln MKX]
- Brakes Kit Includes: 4x Front & Rear Drilled Slotted Rotors + 4x Front & Rear Ceramic Brake Pads + 1x 12oz Brake Fluid Bottle + 1x 10oz Brake Cleaner Bottle
- Brake Rotors are Built to Exceed OEM Specification and have the Proper Fit and Finish Required for Superior Stopping Power; Premium Ceramic Brake Pads Last Longer and have a Smooth Quiet Stopping Performance that is Far Superior to the Generic Metallic Pads
- The Products Undergo Impact, Wear, and Fatigue Testing to Help Ensure Quality and Durability
- Measurement: Models with 11.89 inch (302mm) Rear / 11.65 inch (296mm) Front Rotors
- Brake Rotors Brake Pads Replacement for 2007-2009 Ford Edge - [2007-2009 Lincoln MKX]
- Brakes Kit Includes: 4x Front & Rear Disc Brake Rotors + 4x Front & Rear Ceramic Brake Pads + 1x 10oz Brake Cleaner Spray + 1x 12oz Brake Fluid Bottle
- Brake Rotors are built to exceed OEM Specification and have the proper fit and finish required for superior stopping power
- 10-YEAR WARRANTY!!!Undergo impact, wear, and fatigue testing to help ensure quality and durability
- [Vehicles It Fits]:For 2011-2014 Ford Edge All Models,For 2011-2015 Lincoln Mkx All Models
- [Part Numbers]: D1258 D1377 301.12580,105.12580,P-1258,301.13770,105.13770,P-1377
- [Package Contents]:Each package contains 8 front and rear brake pads; a complete set for hassle-free replacement, saving you time
- [Exceptional Quality]:Made of premium materials, our brake pads perform superbly; They produce little dust, keeping wheels clean; Their durability and stability ensure steady braking, extending your vehicle's braking system lifespan; Drive confidently
- [Important Notice]:Before buying, carefully check the product picture, part number, and fitment info to confirm these brake pads are the right fit for your vehicle for optimal performance
- [PLATFORM SPECIFIC FRICTION MATERIAL} - Bosch Blue offers advanced, platform specific Ceramic friction material formulations for optimal stopping power, reduced brake fade, and long-lasting performance
- [QUIET STOPS] - Original equipment style multi-layer shim on back of pads provides exceptional noise dampening capabilities that help Bosch Blue deliver smooth, quiet stops
- [RUST AND CORROSION PROTECTION] - Rust inhibitive coating on steel brake pad backing plates prevents the formation of rust and corrosion which can lead to pad degradation and noisy braking
- [OE STYLE SLOTS AND CHAMFERS] - Slots and chamfers in friction material replicate OE designs to deliver superb braking performance and efficient, quiet stops
- [READY TO INSTALL] - Pads come wrapped in a protective blue shop towel within the box; Set includes pads for 1 axle (2 wheels), hardware kit, and synthetic lubricant for reduced resistance on sliding contact points
Last update on 2026-05-11 / Affiliate links / Images from Amazon Product Advertising API
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