July 17, 2020 NHTSA CAMPAIGN NUMBER: 20V415000
Side Curtain Air Bags May Not Properly Inflate
In the event of a crash, if the diffuser detaches from the inflator during air bag deployment, the curtain air bag may not inflate properly, increasing the risk of injury.
NHTSA Campaign Number: 20V415
Manufacturer Ford
Motor Company
Components AIR BAGS
Potential Number of Units Affected 68
Summary
Ford Motor Company (Ford) is recalling certain 2020 Escape and Transit vehicles. The affected vehicles may have an improperly crimped diffuser in the side curtain air bags which may result in the diffuser detaching from the inflator in the event of an air bag deployment.
Remedy
Ford will notify owners, and dealers will replace the side curtain air bag modules, free of charge. An interim letter notifying owners of the safety risk was mailed August 3, 2020. The recall began January 11, 2021. Owners may contact Ford’s customer service at 1-866-436-7332. Ford’s number for this recall is 20S35.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
October 1, 2020
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice
Safety Recall 20S35 – Supplement #1
Certain 2020 Model Year Escape and Transit Vehicles Curtain Air Bag Replacement
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Transit | 2020 | Kansas City | February 28, 2020 through May 18, 2020 |
| Escape | 2020 | Louisville | March 18, 2020 |
Affected vehicles are identified in OASIS and FSA VIN Lists.
New! REASON FOR THIS SUPPLEMENT
- Update timing on parts availability to late Q4, 2020
- Update Customer Notification section to advise that a No Parts Letter mailing occurred This supplement is to update dealers on the latest status of 20S35.
REASON FOR THIS SAFETY RECALL
In the affected vehicles, a defect may exist in the curtain airbag assembly. Due to an improper crimp, the air bag diffuser may detach from the inflator during air bag deployment resulting in the air bag not inflating properly, increasing the risk of injury in a crash.
SERVICE ACTION
DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this safety recall. A complete Dealer Bulletin will be provided to dealers late Fourth Quarter (Q4) 2020 when it is anticipated that parts ordering information and repair instructions will be available to support this safety recall.
IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is published. Opening a RO against an Awareness or Advance Notice will result in warranty rejections against a recall.
CUSTOMER NOTIFICATION
Owner Notifications, advising that parts are currently not available were mailed in September, 2020.
Owners of record will be notified again, via first-class mail after repair instructions and parts ordering information have been provided to dealers.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery.
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
David J. Johnson
September 2020
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 20S35 / NHTSA Recall 20V-415
2020 Transit
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.
What is the issue?
On your vehicle, it may be possible the side curtain air bag was assembled with an improper crimp, which could result in the air bag not inflating properly during air bag deployment.
What is the risk?
In the event of a crash, the air bag may not inflate properly, increasing the risk of injury.
What will Ford and Ford Motor Company is working closely with its suppliers to produce parts for your dealer do? this repair. When parts become available, Ford Motor Company will notify you via mail to schedule a service appointment with your dealer for repairs to be completed free of charge (parts and labor). Parts are anticipated to be available September 2020.
What should you do?
When parts are available, Ford Motor Company will send a letter to inform you that parts are available and to contact your dealer to schedule a repair.
Ford has not issued instructions to stop driving your vehicle under this safety recall. When parts are available, you should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle.
If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions.
Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
COVID-19 (CORONAVIRUS)
Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit owner.ford.com.
Thank you for your attention to this important matter.
Ford Customer Service Division
Septiembre de 2020
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de campaña de seguridad 20S35 / Campaña 20V-415 de la NHTSA
2020 Transit
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU.
Ford Motor Company ha determinado que su vehículo presenta un defecto relacionado con la seguridad del motor, con el VIN que aparece más arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el problema?
Es posible que la bolsa de aire lateral de cortina de su vehículo haya sido ensamblada con un engarzador incorrecto, lo cual podría implicar que la bolsa de aire no se infle adecuadamente al desplegarse.
¿Qué riesgo existe?
En caso de choque, la bolsa de aire podría no inflarse adecuadamente, lo cual aumenta el riesgo de sufrir lesiones.
¿Qué medidas adoptarán Ford y su distribuidor?
Ford Motor Company colabora estrechamente con sus proveedores para fabricar las piezas para esta reparación. Cuando estas estén disponibles, Ford Motor Company le avisará mediante correo para programar una cita de servicio con su distribuidor y así realizar las reparaciones sin costo alguno (piezas y mano de obra). Se prevé que las piezas estarán disponibles en septiembre de 2020.
¿Qué debe hacer?
Cuando las piezas estén disponibles, Ford Motor Company le enviará una carta para informarle la disponibilidad de estas y solicitarle que se comunique con su distribuidor a fin de programar la reparación.
Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Cuando las piezas se encuentren disponibles, deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.Fordowner.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar.
Tenga presente que: la ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días.
COVID-19 (CORONAVIRUS)
Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección antes y después de realizar servicio en cada uno de los vehículos de nuestros clientes. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio fundamental. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Ford y su distribuidor local están trabajando duro para mantenerlo en las calles durante estos tiempos difíciles, visite owner.ford.com.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
December 15, 2020
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 20S35
Certain 2020 Model Year Escape and Transit Vehicles Curtain Air Bag Replacement
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Transit | 2020 | Kansas City | February 28, 2020 through May 18, 2020 |
| Escape | 2020 | Louisville | March 18, 2020 |
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
In the affected vehicles, a defect may exist in the curtain airbag assembly. Due to an improper crimp, the air bag diffuser may detach from the inflator during air bag deployment resulting in the air bag not inflating properly, increasing the risk of injury in a crash.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to replace the affected curtain air bag assembly. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION AND MAILING SCHEDULE
Part Available Owner letters are expected to be mailed the week of January 11, 2021. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Attachment IV: Repair Table
Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
David J. Johnson
ATTACHMENT I
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 20S35
Certain 2020 Model Year Escape and Transit Vehicles
Curtain Air Bag Replacement
OASIS ACTIVATION
OASIS has been activated since July 21, 2020.
FSA VIN LISTS ACTIVATION
FSA VIN Lists have been available through https://web.fsavinlists.dealerconnection.com since July 21, 2020. Owner names and addresses have been available since August 21, 2020.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
- Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
- For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.
- For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked.
- Ford vehicles – 3 years or 36,000 miles
- Ford
- For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
- Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
- When entering claims, select claim type 31: Field Service Action. The FSA number 20S35 is the sub code.
- For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
- Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
ATTACHMENT II
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 20S35
Certain 2020 Model Year Escape and Transit Vehicles
Curtain Air Bag Replacement
LABOR ALLOWANCES
| Description | Labor Operation | Labor Time |
| Replace Right Side Curtain Air Bag – Escape | MT20S35B | Up to 2.2 Hrs. |
| Replace One (1) Side Curtain Air Bag – Transit | MT20S35C | Up to 3.0 Hrs. |
PARTS REQUIREMENTS / ORDERING INFORMATION
| Part Number | Description | Order Quantity | Claim Quantity |
| Escape | |||
| LJ6Z-78042D94-A | RH Curtain Air Bag | 1 | 1 |
| Transit | |||
| LK4Z-14042D95-C | Left Curtain Air Bag | VIN Specific | |
| CK4Z-14042D94-E | Right Curtain Air Bag | VIN Specific | |
| CK4Z-99237W10-AA | Outer Roof Console Trim Cap | As Required | |
| CK4Z-99237W10-BA | Inner Roof Console Trim Cap | As Required | |
| W718230-S300 | Headliner Attachment Pins | As Required | |
| CK4Z-6124346-AD | RH Lower B-Pillar | 1 | 1 |
| CK4Z-6124347-AD | LH Lower B-Pillar | 1 | 1 |
Order your parts through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed.
Note: Each vehicle will only require the replacement of ONE side curtain air bag assembly. Please refer to Attachment IV Repair Table to determine the correct side curtain air bag assembly to replace.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.
ATTACHMENT III
CERTAIN 2020 MODEL YEAR TRANSIT AND ESCAPE VEHICLES — SIDE CURTAIN AIR BAG
SERVICE PROCEDURE
Escape Vehicles
1. Replace the right hand (RH) side curtain air bag. Please follow the Workshop Manual (WSM) procedures in Section 501-20B.
Transit Vehicles
1. Match the VIN of the vehicle to the VIN list found in Attachment IV to determine if the left hand (LH) or right hand (RH) side curtain airbag is to be replaced.
2. Replace the RH or LH side curtain airbag based off the VIN list for that vehicle. Please follow the WSM procedures in Section 501-20B.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.
ATTACHMENT IV
Repair Table
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 20S35
Certain 2020 Model Year Escape and Transit Vehicles
Curtain Air Bag Replacement
AFFECTED VEHICLES
The following table contains a list of VINs and the affected curtain air bag side for vehicles that were delivered in the US and Canada.
To search for a VIN:
- Press the Ctrl key and the F key simultaneously, insert the VIN, and then press ENTER.
- Or use the Search Function (magnifier icon) in the Menu bar above.
| VIN | Model | Affected Curtain Air Bag (Right/ Left) |
| 1FMCU9J94LUB45781 | Escape | Right |
| 1FMCU9G68LUB39947 | Escape | Right |
| 1FTBR1C86LKA59780 | Transit | Right |
| 1FTBR1C87LKA43068 | Transit | Right |
| 1FTBR3X89LKA42025 | Transit | Right |
| 1FTBR3X80LKA48246 | Transit | Right |
| 1FTBR3X86LKA53340 | Transit | Right |
| 1FTBR1C80LKA51030 | Transit | Right |
| 1FTBR1C82LKA51465 | Transit | Right |
| 1FTBW3X81LKA58552 | Transit | Right |
| 1FTBR3X81LKA53150 | Transit | Right |
| 1FTRS4X82LKA63467 | Transit | Right |
| 1FTBR1C87LKA67189 | Transit | Right |
| 1FTBR3X85LKA57038 | Transit | Right |
| 1FTBR1C86LKA67958 | Transit | Right |
| 1FTBR3X82LKA53352 | Transit | Right |
| 1FTBR3X89LKA57205 | Transit | Right |
| 1FTBR2C83LKA67552 | Transit | Right |
| 1FTBR1C88LKA60011 | Transit | Right |
| 1FTBR2CGXLKA55289 | Transit | Right |
| 1FTBF4U89LKA63461 | Transit | Right |
| 1FTBR3X81LKA53097 | Transit | Right |
| 1FTBW1X85LKA58400 | Transit | Right |
| 1FTBR1C81LKA59024 | Transit | Right |
| VIN | Model | Affected Curtain Air Bag (Right/ Left) |
| 1FTBR1C86LKA67345 | Transit | Right |
| 1FTBR1C86LKA60010 | Transit | Right |
| 1FTBW9C84LKA66363 | Transit | Right |
| 1FTRS4XG6LKA68825 | Transit | Right |
| 1FTBR1C8XLKA62326 | Transit | Right |
| 1FTBR3X85LKA55841 | Transit | Right |
| 1FTBR1C85LKA62248 | Transit | Right |
| 1FTBR1C88LKA59392 | Transit | Right |
| 1FTBW9CG6LKA67828 | Transit | Right |
| 1FTBR3X88LKA56997 | Transit | Right |
| 1FTBR1C81LKA60108 | Transit | Right |
| 1FTBR1C89LKA60132 | Transit | Right |
| 1FTYE1C87LKA63570 | Transit | Right |
| 1FTBR1C81LKA60951 | Transit | Right |
| 1FTBW3X85LKA65150 | Transit | Right |
| 1FTRS4XG7LKA63780 | Transit | Right |
| 1FTBR1C81LKA61811 | Transit | Right |
| 1FTBW3X87LKA63268 | Transit | Right |
| 1FTYE2C86LKA63582 | Transit | Right |
| 1FTBR1C8XLKA63010 | Transit | Right |
| 1FTBR1C85LKA02244 | Transit | Right |
| 1FTBR1C81LKA62280 | Transit | Right |
| 1FTBR2C84LKA57418 | Transit | Right |
| 1FDBR1CG1LKA54568 | Transit | Right |
| 1FTBR3X88LKA55932 | Transit | Right |
| 1FTBR1C88LKA59327 | Transit | Right |
| 1FTBR2CG3LKA58843 | Transit | Right |
| 1FTBR1C83LKA58960 | Transit | Right |
| 1FTBR1C81LKA59251 | Transit | Right |
| 1FTBR1C80LKA59578 | Transit | Left |
| 1FTBR1C86LKA58953 | Transit | Left |
| 1FTBR3X84LKA53157 | Transit | Left |
| VIN | Model | Affected Curtain Air Bag (Right/ Left) |
| 1FTBR1C86LKA66521 | Transit | Left |
| 1FTBR1C89LKA61670 | Transit | Left |
| 1FTBW9C89LKA65340 | Transit | Left |
| 1FTRS4XG4LKA63753 | Transit | Left |
| 1FTBR1X83LKA57088 | Transit | Left |
| 1FTBR1C82LKA60120 | Transit | Left |
| 1FTBW3X84LKA65768 | Transit | Left |
| 1FTBW3X8XLKA63488 | Transit | Left |
| 1FTBR3X80LKA55813 | Transit | Left |
| 1FTBW9C80LKA57675 | Transit | Left |
| 1FTBR3X87LKA55694 | Transit | Left |
| 1FTBW9C81LKA59435 | Transit | Left |
| 1FTBR1C87LKA62090 | Transit | Left |
| 1FTBR1C87LKA61747 | Transit | Left |
| 1FTBR1C82LKA61896 | Transit | Left |
| 1FTBR1C8XLKA62262 | Transit | Left |
| 1FTBR3X89LKA56023 | Transit | Left |
| 1FTBW9CG6LKA69238 | Transit | Left |
| 1FTBR1C82LKA57668 | Transit | Left |
| 1FTBR2C8XLKA57651 | Transit | Left |
| 1FTBR1X87LKA56753 | Transit | Left |
| 1FTBR1C88LKA56928 | Transit | Left |
| 1FTBW3X89LKA65801 | Transit | Left |
| 1FTBR1C85LKA56983 | Transit | Left |
January 2021
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 20S35 / NHTSA Recall 20V-415
2020 Transit
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.
What is the issue?
On your vehicle, it may be possible the side curtain air bag was assembled with an improper crimp, which could result in the air bag not inflating properly during air bag deployment.
What is the risk?
In the event of a crash, the air bag may not inflate properly, increasing the risk of injury.
What will Ford and your dealer do?
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the affected side curtain air bag free of charge (parts and labor).
How long will it take?
The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.
What should you do?
Please call your dealer without delay and request a service date for Recall 20S35. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter.
Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle.
If you do not already have a servicing dealer, you can access www.owner.Ford.com for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed.
Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition, there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control.
COVID-19 (CORONAVIRUS)
Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit www.owner.Ford.com.
What if you no longer own this vehicle?
If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.
You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner.
Can we assist you further?
If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.owner.Ford.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.Ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
MOTORHOME OWNERS: If you have questions or concerns, please contact our Motorhome Customer Assistance Center toll free at 1-866-906-9811. Representatives are available 24 hours a day.
If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 20V-415.
Thank you for your attention to this important matter.
Ford Customer Service Division
Enero de 2021
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de campaña de seguridad 20S35 / Campaña 20V-415 de la NHTSA
2020 Transit
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU.
Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el problema?
Es posible que la bolsa de aire lateral de cortina de su vehículo haya sido ensamblada con un engarzador incorrecto, lo cual podría implicar que la bolsa de aire no se infle adecuadamente al desplegarse.
¿Qué riesgo existe?
En caso de choque, la bolsa de aire podría no inflarse adecuadamente, lo cual aumenta el riesgo de sufrir lesiones.
¿Qué medidas adoptarán Ford y su distribuidor?
En este momento las piezas para reparar su vehículo se encuentran disponibles. Ford Motor Company ha autorizado a su distribuidor a reemplazar la bolsa de aire lateral tipo cortina afectada, sin costo alguno (piezas y mano de obra).
¿Cuánto tiempo tomará?
El tiempo necesario para reparar será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más.
¿Qué debe hacer?
Llame a su distribuidor lo antes posible y solicite una cita de servicio para llevar a cabo la campaña 20S35. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta.
Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.owner.Ford.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar.
Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo.
Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días.
NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva y pago de estacionamientos en ciertos lugares, además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control.
COVID-19 (CORONAVIRUS)
Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección antes y después de realizar servicio en cada uno de los vehículos de nuestros clientes. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio esencial. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Ford y su distribuidor local están trabajando arduamente para mantenerlo en las calles durante estos tiempos difíciles, visite www.owner.Ford.com.
¿Qué pasa si usted ya no es el propietario del vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo.
¿Podemos hacer algo más por usted?
Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda.
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.owner.Ford.com.
Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este).
PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.fleet.Ford.com.
Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este).
PROPIETARIOS DE CASAS RODANTES: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Asistencia a Clientes de Casas Rodantes sin cargo al 1-866-906-9811. Los representantes se encuentran disponibles las 24 horas del día.
Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite www.safercar.gov.
Referencia: Campaña de seguridad 20V-415 de la NHTSA.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
April, 2021
* * * IMPORTANT SAFETY RECALL REMINDER * * *
According to our records, your 2020 Transit has not had necessary safety recall repairs made. We urge you to have the free repair performed at your local dealership as soon as possible.
Recall Number and Description:
20S35 – CAB INFLATORS
What is the issue?
On your vehicle, it may be possible the side curtain air bag was assembled with an improper crimp, which could result in the air bag not inflating properly during air bag deployment.
In the event of a crash, the air bag may not inflate properly, increasing the risk of injury.
If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332.
If you wish to contact us through the Internet, our address is: owner.ford.com.
Thank you for your attention to this very important matter.
Abril de, 2021
* * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * *
SegUR nuestros registros, no se realizaron en sur 2020 Transit las reparaciones necesarias correspondientes a la campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible.
Número y descripción de la campaña:
20S35 – INFLADORES EN LA CABINA
¿Cuál es el problema?
Es posible que la bolsa de aire lateral de cortina de su vehículo haya sido ensamblada con un engarzador incorrecto, lo cual podría implicar que la bolsa de aire no se infle adecuadamente al desplegarse.
En caso de choque, la bolsa de aire podría no inflarse adecuadamente, lo cual aumenta el riesgo de sufrir lesiones.
Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332.
Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: owner.ford.com.
Gracias por su atenciic en este asunto sumamente importante.
Ford Media Center
FORD MOTOR COMPANY ISSUES THREE SAFETY RECALLS IN NORTH AMERICA
Jul 21, 2020 | DEARBORN, Mich.
DEARBORN, Mich., July 21, 2020 – Ford Motor Company is issuing three safety recalls in North America.
Safety recall for select 2016-20 Lincoln MKX and Nautilus vehicles with 16-way power seats In affected vehicles, there may be insufficient clearance between the driver and/or front passenger seat wiring harness and the seat cushion pan, which could cause wiring harness abrasion. If certain wires in the seat wiring harness are damaged through contact with the seat cushion frame, the airbag system may not perform as intended in some circumstances, increasing the risk of injuries.
Ford is not aware of any reports of accident or injury related to this condition. This action affects 19,299 vehicles in the U.S. and federal territories, 4,262 in Canada and 1,023 in Mexico.
Affected vehicles were built at Oakville Assembly Plant from Nov. 11, 2014, to Jan. 24, 2020.
Dealers will install flocking tape on the exposed edge of the 16-way seat cushion frames, inspect the wire harness, and repair or replace as needed. The Ford reference number for this recall is 20S37.
Safety recall for select 2021 Ford F-650 and F–750 vehicles with 7.3-liter engine
Affected vehicles were built without certain thermal protection components intended to reduce the interior cabin floor and seat attachment temperatures. These missing components may include an underbody heat shield, a thermal insulator patch under the floor mat, or covers for the seat bolts and seat pedestal. In vehicles built without these thermal protection components, the interior cabin floor and seat attachments could reach elevated temperatures during certain highload, high ambient temperature driving conditions. Continuous skin contact with elevated temperatures may lead to skin irritation or a minor burn.
Ford is not aware of any reports of accident or injury related to this condition. This action affects 1,299 vehicles in the U.S. and 31 in Canada.
Affected vehicles were built at Ohio Assembly Plant from March 18, to June 8, 2020.
Dealers will install the underbody heat shield, thermal insulator patch under the floor mat, seat base covers and seat bolt covers. The Ford reference number for this recall is 20S36.
Safety recall for select 2020 Ford Escape and Transit vehicles
In affected vehicles, the curtain airbag may not inflate properly during deployment, increasing the risk of injury during a crash.
Ford is not aware of any reports of accident or injury related to this condition. This action affects 68 vehicles in the U.S. and 12 in Canada.
Affected vehicles are as follows:
- 2020 Ford Escape vehicles built at Louisville Assembly Plant on March 18, 2020
- 2020 Ford Transit vehicles built at Kansas City Assembly Plant from Feb. 18 to March 19, 2020.
Dealers will replace the curtain airbag modules. The Ford reference number for this recall is 20S35.
2 Affected Products
Vehicles
11 Associated Documents
Owner Notification Letter(Part 577)
RCONL-20V415-2559.pdf 52.002KB
Manufacturer Notices(to Dealers,etc) – Dealer Notification re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 20S35 Certain 2020 Model Year Escape and Transit Vehicles Curtain Air Bag Replacement
Manufacturer Notices(to Dealers,etc) – Dealer Notification re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice Safety Recall 20S35 Certain 2020 Model Year Escape and Transit Vehicles Curtain Air Bag Replacement
RCMN-20V415-6881.pdf 111.566KB
Miscellaneous Document – Press release re Safety recall for select 2016-20 Lincoln MKX and Nautilus vehicles with 16-way power seats
RMISC-20V415-2254.pdf 285.007KB
Recall Acknowledgement
RCAK-20V415-5320.pdf 244.306KB
Defect Notice 573 Report
RCLRPT-20V415-5133.PDF 216.744KB
Manufacturer Notices(to Dealers,etc) – NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice Safety Recall 20S35 – Supplement #1 Certain 2020 Model Year Escape and Transit Vehicles Curtain Air Bag Replacement
RCMN-20V415-4466.pdf 113.439KB
ISSUED Renotification Notice
RCRN-20V415-6447.pdf 499.151KB
Recall Quarterly Report #1, 2021-1
RCLQRT-20V415-8719.PDF 211.138KB
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-20V415-6715.pdf 85.918KB
Recall Quarterly Report #2, 2021-2
RCLQRT-20V415-4683.PDF 211.238KB
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Last update on 2026-05-30 / Affiliate links / Images from Amazon Product Advertising API
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