Stop Safely Now Message In The IPC – 2012-2016 Ford Focus

NHTSA ID Number: 10174403

Manufacturer Communication Number: TSB 20-2140

Summary

Some 2012-2016 Focus Electric vehicles built on 15-Sep-2011 and through 9-Dec-2015 may exhibit a Stop Safely Now message displayed in the instrument panel cluster (IPC) message center. This may be due to either an internal coolant leak on the upper or lower high voltage battery or corrosion on the lower high voltage battery connector caused by water ingress. If this occurs, the vehicle may not restart once it has been shut off. To resolve the condition, follow the Service Procedure to replace the upper and lower high voltage battery or apply corrosion protection.

 

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This bulletin supersedes 20-2004. Reason for update: Incorrect or Missing Parts

 

Model:

Ford

2012-2016 Focus Electric

 

Summary

This article supersedes TSB 20-2004 to update the Parts List and Causal Part.

 

Issue: Some 2012-2016 Focus Electric vehicles built on 15-Sep-2011 and through 9-Dec-2015 may exhibit a Stop Safely Now message displayed in the instrument panel cluster (IPC) message center. This may be due to either an internal coolant leak on the upper or lower high voltage battery or corrosion on the lower high voltage battery connector caused by water ingress. If this occurs, the vehicle may not restart once it has been shut off. To resolve the condition, follow the Service Procedure to replace the upper and lower high voltage battery or apply corrosion protection.

 

Action: Follow the Service Procedure steps to correct the condition on vehicles that meet all of the following criteria:

• 2012-2016 Focus Electric
• Built on 15-Sep-2011 and through 9-Dec-2015
• Stop Safely Now message in the IPC

NOTE: Part quantity refers to the number of that service part number required, which may be different than the number of individual pieces. Service part numbers contain 1 piece unless otherwise stated. “As Needed” indicates the part is required but the number may vary or is not a whole number; parts can be billed out as non-whole numbers, including less than 1.

 

Parts

Description	Quantity	Part Number
High Voltage Lower Battery Connector Shield	1	CM5Z-9916A315-A
Coolant Filter	1	CM5Z-8A424-A
High Voltage Traction Batteries, Upper And Lower	1	CM5Z-10B759-TARM
Daubert Nox-Rust® 7703-W	As Needed	Obtain Locally

 

Service Procedure

For repairs covered by the New Vehicle Limited Warranty, completion of the procedure outlined in this TSB does not require obtaining Prior Approval or completion of a Cost Cap.

1. Inspect both the upper and lower high voltage battery for evidence of internal coolant leakage. Refer to the Internal Coolant Leak Inspection procedure later in this article. Is there evidence of internal coolant leakage in either of the two separate batteries?

(1). Yes – both the upper and lower high voltage batteries must be replaced. Refer to the Battery Replacement Order Process later in this article. Repair is complete.

(2). No – proceed to Step 2.

2. Use OASIS and review the warranty history. Has Field Service Action (FSA) 16B02 been completed?

(1). Yes – this article does not apply. Refer to WSM, Section 414-03A for further diagnostics.

(2). No – proceed to Step 3.

3. Remove the high voltage lower battery. Refer to WSM, Section 414-03A. Inspect the 3 connectors on the left side of the high voltage lower battery for cracking. Are cracks present on any of the 3 connector bodies? (Figures 1-2)

(1). Yes – replace the upper and lower high voltage batteries. Refer to the Battery Replacement Order Process later in this article.

(2). No – proceed to Step 4.

Figure 1

 

Figure 2

 

4. Apply chloroplast tape or equivalent to the connector faces to protect the terminals and keep the connector housing clean. (Figure 3)

Figure 3

 

5. Using a brass wire brush, thoroughly clean the areas surrounding the 3 high voltage connectors to aluminum plate mating surfaces. Using compressed air, clean the loose debris from the connectors. (Figures 4-5)

Figure 4

 

Figure 5

 

6. Insert a 0.076 mm (0.003 in.) feeler gauge between the aluminum plate and the top and sides of the two smaller high voltage connectors and the sides of the large high voltage connector. Does the feeler gauge fit between the aluminum plate and the connectors at one or more of the locations indicated in Figures 6-7?

(1). Yes – replace the upper and lower high voltage batteries. Refer to the Battery Replacement Order Process later in this article.

(2). No – proceed to Step 7.

Figure 6

 

Figure 7

 

7. Insert a 0.380 mm (0.015 in.) feeler gauge between the aluminum plate and the top and bottom of the large high voltage connector. Does the feeler gauge fit between the aluminum plate and the large high voltage connector? (Figure 8)

(1). Yes – replace the upper and lower high voltage batteries. Refer to the Battery Replacement Order Process later in this article.

(2). No – proceed to the Apply Corrosion Protection procedure later in this article.

Figure 8

 

NOTE: The Battery Replacement Order process must only be completed if directed in Steps 1, 3, 6, or 7.

 

Internal Coolant Leak Inspection

1. Turn the ignition OFF. Check for low coolant levels in the coolant reservoir. This may be a sign of leaks in the coolant system including within the high voltage battery.
2. Depower the high voltage battery. Refer to WSM, Section 414-03A.
3. Remove the rubber grommet plugs from the bottom of the upper high voltage battery (Figure 9). Inspect the upper high voltage battery and rubber grommet plugs for evidence of internal coolant leakage. The plugs and battery case should be dry.

Figure 9

 

4. Remove the rubber grommet plug from the bottom of the lower high voltage battery (Figure 10). Inspect the lower high voltage battery and rubber grommet plugs for evidence of internal coolant leakage. The plugs and battery case should be dry.

Figure 10

 

NOTE: Inspect both the upper and lower high voltage batteries for coolant leaks. These are two separate, sealed units in the vehicle each with two rubber grommet plugs which should be checked for coolant leak. If necessary, raise one side of the vehicle to allow the coolant to flow to one side of the battery to improve the chances of detecting a coolant leak.

 

Battery Replacement Order Process (If Internal Coolant Leak Or Connector Damage Is Present)

1. Locate and record the battery serial number on either the upper or lower high voltage battery. (Figures 11)

Figure 11

 

2. Connect the appropriate Ford diagnostic scan tool. Proceed to Toolbox > Powertrain > Service Functions > BECM Cell Capacity. Take a screenshot of this data.
3. Order a replacement battery. For USA dealerships, refer to Dealer Communication 07506. For Canadian dealerships, refer to SVB-2019-30N.
4. Install the replacement upper and lower high voltage batteries into the vehicle. Refer to WSM, Section 414-03A.

(1). Install the high voltage lower battery connector shield. Refer to the High Voltage Lower Battery Connector Shield Installation procedure in this article.

(2). Repair is complete.

 

Apply Corrosion Protection

1. Make sure the coroplast tape is completely covering the connector faces. (Figure 12)

Figure 12

 

2. Spray Daubert NOX-RUST® 7703-W generously around the perimeter of all 3 connectors to the aluminum plate mating surfaces. (Figure 12)
3. Allow the corrosion protection to penetrate for a minimum of 10 minutes.
4. Apply a second coat of corrosion protection.
5. Install the lower high voltage battery into the vehicle. Refer to WSM, Section 414-03A.
6. Proceed to the High Voltage Lower Battery Connector Shield Installation procedure later in this article.

 

High Voltage Lower Battery Connector Shield Installation

1. Remove the left rear wheel. Refer to WSM, Section 204-04A.
2. Remove the left rear fender well splash shield spring clip washer. (Figure 13)

Figure 13

 

3. Remove the bolt thread rubber cap. (Figure 14)

Figure 14

 

4. Remove the high voltage battery shield bolt and push pin. (Figure 15)

Figure 15

 

5. Position the top of the high voltage battery connector shield behind the left rear brake hose and trailing arm. (Figure 16)

Figure 16

 

6. Install the left rear fender well splash shield spring clip washer. (Figure 13)
7. Install the high voltage battery shield bolt and push pin. (Figures 17-18)

Figure 17

 

Figure 18

 

8. Tighten the high voltage battery shield bolt to 27 Nm (20 lb-ft)
9. Install the bolt thread rubber cap. (Figure 14)
10. Install the left rear wheel. Refer to WSM, Section 204-04A.

NOTE: The bolt thread rubber cap must be reinstalled. Failure to install the cap may result in parking brake cable damage.

 

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10 Affected Products

Vehicles

MAKE	MODEL	YEAR
FORD	FOCUS	2012-2016
FORD	FOCUS ELECTRIC	2012-2016

 

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1 Associated Document

Manufacturer Communications

20-2140
23 April 2020

https://www.nhtsa.gov/recalls?nhtsaId=10174403

MC-10174403-0001.pdf 1510.114KB

 

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NHTSA ID Number: 10170911

Manufacturer Communication Number: TSB 20-2004

Summary

Some 2012-2018 Focus Electric vehicles may exhibit a Stop Safely Now message displayed in the instrument panel cluster (IPC) message center. This may be due to either an internal coolant leak on the upper or lower high voltage battery or corrosion on the lower high voltage battery connector caused by water ingress. If this occurs, the vehicle may not restart once it has been shut off. To resolve the condition, follow the Service Procedure to replace the upper and lower high voltage battery or apply corrosive protection.

 

1 Associated Document

Manufacturer Communications

20-2004
14 January 2020

https://www.nhtsa.gov/recalls?nhtsaId=10170911

MC-10170911-0001.pdf 2089.231KB

 

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Last update on 2026-05-30 / Affiliate links / Images from Amazon Product Advertising API

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