April 16, 2020 NHTSA CAMPAIGN NUMBER: 20V217000
Belt Tension Sensor Malfunction
In the event of a crash, the restraint system may not provide the intended level of protection, increasing the risk of injury.
NHTSA Campaign Number: 20V217
Manufacturer Ford
Motor Company
Components SEAT BELTS
Potential Number of Units Affected 1,355
Summary
Ford
Motor Company (Ford
) is recalling certain 2020 Expedition vehicles. The front passenger seatbelt buckle’s Belt Tension Sensor (BTS) may malfunction and may result in the seat occupant being misclassified.
Remedy
Ford
will notify owners, and dealers will replace the front passenger seatbelt buckle, free of charge. The recall began May 11, 2020. Owners may contact Ford
customer service at 1-866-436-7332. Ford
’s number for this recall is 20S17.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
April 17, 2020
TO: All U.S. Ford
and Lincoln
Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 20S17
Certain 2020 Model Year Expedition Vehicles
Front Passenger Seatbelt Tension Sensor
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Expedition | 2020 | Kentucky | November 27, 2019 through December 7, 2019 |
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, the passenger front seatbelt buckle may have a malfunctioning seatbelt tension sensor (BTS) which may mis-classify the front passenger seat occupant without detecting a malfunction or illuminating the Malfunction Indicator Lamp (MIL). This may result in passenger injury in the event of a crash.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to replace the passenger front seatbelt buckle. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner letters are expected to be mailed the week of May 11, 2020. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
David J. Johnson
ATTACHMENT I
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 20S17
Certain 2020 Model Year Expedition Vehicles
Front Passenger Seatbelt Tension Sensor
OASIS ACTIVATION
OASIS will be activated on April 17, 2020.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com April 17, 2020. Owner names and addresses will be available by May 26, 2020.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
- Ford
has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles. - Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
- For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford
& Lincoln
Program Policies / General Information & Special Circumstances for FSA’s / Related Damage. - For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked.
- Ford
vehicles – 3 years or 36,000 miles
- Ford
- For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
- Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
- When entering claims, select claim type 31: Field Service Action. The FSA number (20S17) is the sub code.
- For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
- Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
ATTACHMENT II
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 20S17
Certain 2020 Model Year Expedition Vehicles
Front Passenger Seatbelt Tension Sensor
LABOR ALLOWANCES
| Description | Labor Operation | Labor Time |
| Replace Front Passenger Seatbelt Buckle | 20S17B | 0.6 Hours |
PARTS REQUIREMENTS / ORDERING INFORMATION
SSSC Web Contact Site:
- Updated front passenger seatbelt buckles are not yet available to repair all vehicles which require replacement. Until parts are available to repair all vehicles, dealers may only repair vehicles, which are customer-owned vehicles and unsold vehicles with a signed sales contact.
- To place an order for a seatbelt buckle, submit a VIN-specific part order contact via the SSSC Web Contact Site.
- Any unsold vehicles must include a copy of the signed sales contact.
- Part orders will be taken and released by SSSC as they become available, sufficient quantities to repair all vehicles are expected by late 2nd Quarter 2020.
| Part Number | Description | Order Quantity | Claim Quantity |
| *-7861202-* | Seatbelt Buckle Assembly
(part number varies by vehicle interior trim color – use Ford | 1 | 1 |
Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy and when open ordering resumes.
Order the parts below through normal order processing channels:
| Description | Order Quantity | Claim Quantity | Part Number |
| Passenger Seat Bolts for Front of Seat (pack of 4, 2 required) | 1 | 2 | W718633-S451 |
| Passenger Seat Bolts for Rear of Seat (pack of 4, 2 required) | 1 | 2 | W719352-S451 |
Order your parts through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford
Customer Service Division in accordance with Policy Procedure Bulletin 4000.
ATTACHMENT III
CERTAIN 2020 MODEL YEAR EXPEDITION VEHICLES — FRONT PASSENGER SEATBELT BUCKLE REPLACEMENT
SERVICE PROCEDURE
1. Remove the passenger front seat. Please follow the Workshop Manual (WSM) procedures in Section 501-10.
Passenger seatbelt buckle component location. See Figure 1.
a. Seatbelt buckle wiring harness retainer.
b. Seatbelt buckle wiring harness retainer.
2. Detach both of the wiring harness retainers from the seat track assembly. See Figure 2.
3. Disconnect the seatbelt buckle electrical connector. See Figure 3.
4. Remove the seatbelt buckle bolt. See Figure 4.
5. Slide the seatbelt buckle out of the elastic guide strap and remove and discard the seatbelt buckle assembly. See Figure 5.
6. Slide the new seatbelt buckle up into the elastic guide strap. See Figure 5.
7. Connect the seatbelt buckle electrical connector. See Figure 3.
8. Attach both of the wiring harness retainers to the seat track assembly. See Figure 2.
9. Align the seatbelt buckle alignment pin into the seat track alignment slot. See Figure 6.
10. Install the seatbelt buckle bolt. See Figure 4.
NOTE: When tightening the seatbelt buckle bolt ensure that the seatbelt buckle wiring harness does not get trapped behind the buckle. See Figure 6.
- Torque to: 30 lb.ft (40 Nm).
11. Install the passenger front seat. Please follow the WSM procedures in Section 501-10.
12. Check the seatbelt system for correct operation. Please follow the WSM procedures in Section 501-20.
May 2020
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 20S17 / NHTSA Recall 20V-217
2020 Expedition
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford
Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.
| What is the issue? | On your vehicle, it may be possible the passenger front seatbelt buckle may have a malfunctioning seatbelt tension sensor (BTS). |
| What is the risk? | A malfunctioning BTS may mis-classify the front passenger seat occupant and affect the airbag deployment strategy. This may result in passenger injury in the event of a crash. |
| What will Ford | Ford |
| How long will it take? | The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. |
| What should you do? | Please call your dealer without delay and request a service date for Recall 20S17. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter.
Ford If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. |
| COVID-19
(CORONAVIRUS) | Ford |
| Can we assist you further? | If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our Ford For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 20V-217. |
Thank you for your attention to this important matter.
Ford
Customer Service Division
Mayo de 2020
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de campaña de seguridad 20S17 / Campaña 20V-217 de la NHTSA
2020 Expedition
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU.
Ford
Motor Company ha determinado que su vehículo presenta un defecto relacionado con la seguridad del motor, con el VIN que aparece más arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
| ¿Cuál es el problema? | Es posible que la hebilla del cinturón de seguridad del pasajero de su vehículo presente un mal funcionamiento del sensor de tensión del cinturón de seguridad (BTS). |
| ¿Qué riesgo existe? | Un BTS con mal funcionamiento podría clasificar erróneamente al ocupante del asiento del pasajero delantero y afectar la estrategia del despliegue de la bolsa de aire. Esto podría provocar lesiones al pasajero en caso de choque. |
| ¿Qué medidas adoptarán Ford | Ford |
| ¿Cuánto tiempo tomará? | El tiempo necesario para reparar será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. |
| ¿Qué debe hacer? | Llame a su distribuidor lo antes posible y solicite una cita de servicio para llevar a cabo la campaña 20S17. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta.
Para esta campaña, Ford Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.Fordowner.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Tenga presente que: la ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones, como reserva y pago de estacionamientos en ciertos lugares, además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. |
| COVID-19
(CORONAVIRUS) | Los distribuidores Ford |
| ¿Podemos hacer algo más por usted? | Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda.
PROPIETARIOS MINORISTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes de 8:00 a.m. a 8:00 p.m. (hora del Este). PROPIETARIOS DE FLOTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.fleet.ford Los representantes atienden de lunes a viernes de 8:00 a.m. a 8:00 p.m. (hora del Este). Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite www.safercar.gov. Mencione la Campaña de seguridad 20V-217 de la NHTSA. |
Gracias por su atención en este asunto sumamente importante.
Ford
, División de Servicio al Cliente
August, 2020
* * * IMPORTANT SAFETY RECALL REMINDER * * *
According to our records, your 2020 Expedition has not had necessary safety recall repairs made. We urge you to have the free repair performed at your local dealership as soon as possible.
| Recall Number and Description: | 20S17 – FRONT PASSENGER SEATBELT TENSION SENSOR |
| What is the issue? | On your vehicle, certain attachment bolts for the seats, seatbacks, seatbelt buckles and/or seatbelt anchors may have been improperly hardened during manufacturing and could be more susceptible to fracture. If a seat, seatback, or seatbelt anchor attaching bolt fractures, the structural integrity of the seat or the seatbelt system Is performance may be compromised in a sudden stop or crash, increasing the risk of injury. |
If you have questions or concerns, please contact our Ford
Customer Relationship Center at 1-866-436-7332.
If you wish to contact us through the Internet, our address is: www.Fordowner.com. Thank you for your attention to this very important matter.
Augusto de, 2020
* * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * *
Seg nuestros registros, no se realizaron en sur 2020 Expedition las reparaciones necesarias correspondientes a la campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible.
| Número y descripción de la campaña: | 20S17 – SENSOR DE TENSIÓN DEL CINTURÓN DE SEGURIDAD DEL PASAJERO DELANTERO |
| ¿Cuál es el problema? | En su vehículo, ciertos tornillos de unión de los asientos, respaldos, hebillas del cinturón de seguridad o anclajes del cinturón de seguridad no presentan una rigidez adecuada de fábrica y podrían fracturarse. Si se fractura el tornillo de unión de un asiento, respaldo o anclaje del cinturón de seguridad, la integridad estructural de este asiento o el desempaño del sistema del cinturón de seguridad podría verse comprometido en una parada repentina o choque, lo cual aumenta el riesgo de sufrir lesiones. |
Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford
al 1-866-436-7332.
Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: www.Fordowner.com. Gracias por su atenciic en este asunto sumamente importante.
4/21/2020
Ford
Media Center
FORD
MOTOR COMPANY ISSUES SAFETY RECALL FOR SELECT 2020 EXPEDITION VEHICLES FOR FRONT PASSENGER SEAT BELT TENSION SENSOR
Apr 20, 2020 | DEARBORN, Mich.
DEARBORN, Mich., April 20, 2020 – Ford
Motor Company is issuing a safety recall for select 2020 Ford
Expedition vehicles. In affected vehicles, the belt tension sensor in the front passenger seat belt buckle may malfunction and can lead to a misclassification of the size and weight of the occupant for the restraint system. In some circumstances, this malfunction may not be detected, and the airbag light may not illuminate. Occupant misclassification may result in passenger injury in the event of a crash.
Ford
is not aware of any reports of accident or injury related to this condition. Affected vehicles were built at Kentucky Truck Plant from Nov. 27 to Dec. 7, 2019, and include 1,355 vehicles in the United States, 12 in Canada and one in Mexico.
Dealers will replace the front passenger seat belt buckle. The Ford
reference number for this recall is 20S17.
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| FORD | EXPEDITION | 2020 |
9 Associated Documents
Manufacturer Notices(to Dealers,etc) – Dealer Notification re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 20S17 Certain 2020 Model Year Expedition Vehicles Front Passenger Seatbelt Tension Sensor
RCMN-20V217-9994.pdf 1035.776KB
Recall Acknowledgement
RCAK-20V217-1742.pdf 296.129KB
Owner Notification Letter(Part 577)
RCONL-20V217-5639.pdf 90.957KB
Miscellaneous Document – Media Release re FORD
MOTOR COMPANY ISSUES SAFETY RECALL FOR SELECT 2020 EXPEDITION VEHICLES FOR FRONT PASSENGER SEAT BELT TENSION SENSOR
RMISC-20V217-8881.pdf 54.699KB
Defect Notice 573 Report
RCLRPT-20V217-1467.PDF 215.756KB
Recall Quarterly Report #3, 2020-4
RCLQRT-20V217-2898.PDF 211.316KB
ISSUED Renotification Notice
Recall Quarterly Report #1, 2020-2
RCLQRT-20V217-7898.PDF 211.125KB
Recall Quarterly Report #2, 2020-3
RCLQRT-20V217-3230.PDF 211.229KB
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- PAID FOR ITSELF ON FIRST USE - SAVE ON EVERY DIAGNOSIS: Avoid expensive shop fees and take control of vehicle repairs at home. The NT614 Elite delivers professional-level diagnostics for Engine, ABS, SRS Airbag, and Transmission systems, helping you quickly identify the real cause of warning lights and avoid unnecessary repairs. With 5 essential service resets including Oil Reset, EPB, ABS Bleeding, SAS Calibration, and Throttle Relearn, you can complete everyday maintenance and repairs without paying dealership visit. Features WiFi updates, no registration required, and plug-and-play setup with no extra power cord
- 5 ESSENTIAL RESETS FOR REAL DIY MAINTENANCE: More than just a diagnostic tool, the NT614 Elite gives you the service functions DIYers actually need to avoid expensive shop visits. Perform Oil Reset, EPB brake service, ABS bleeding, steering angle calibration, and throttle relearn to fix common maintenance issues at home with confidence. Reset warning lights, replace brake pads, restore throttle performance, and complete essential maintenance without paying dealership labor costs. Note: Function availability varies by vehicle make, model, year, engine type, and system configuration. Please confirm compatibility before purchase.
- SAME 4-SYSTEM DIAGNOSTICS AS NT604: Built on the trusted NT604, the NT614 Elite delivers full diagnostics for Engine, ABS, SRS Airbag, and Transmission systems-helping you identify the root cause behind warning lights instead of guessing. Read and clear codes, view live data graphs, monitor engine temperature, wheel speed sensors, transmission temperature, and more for accurate troubleshooting at home. Fault codes can only be cleared once the underlying vehicle issue is fixed.
- LIVE DATA GRAPHING - FIND PROBLEMS BEFORE THEY GET EXPENSIVE: See what basic scanners miss with real-time data displayed in easy-to-read graphs. Monitor fuel trims, oxygen sensors, engine load, RPM, battery voltage, and transmission temperature to detect intermittent or hidden problems before they become costly repairs. Diagnose faster and make smarter repair decisions with visual data insights
- AUTO VIN + LIFETIME WI-FI UPDATES + WIDE COVERAGE: AutoVIN instantly identifies your vehicle for faster setup and fewer errors. If it is too slow or fails, please manually enter the VIN. Generate professional vehicle health reports for maintenance tracking, used car inspections, or sharing with mechanics. Stay updated with lifetime free Wi-Fi updates-no subscriptions or hidden fees. Supports 90+ brands and 10,000+ models including Ford
, Toyota, BMW, Mercedes-Benz, Honda, Nissan, Volkswagen, Hyundai, Subaru, and more for long-term reliable use. Note: Works with most OBD2-compliant vehicles; please confirm compatibility before purchase.
Last update on 2026-05-30 / Affiliate links / Images from Amazon Product Advertising API
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