December 4, 2019 NHTSA CAMPAIGN NUMBER: 19V859000
Fuel Lines May Chafe Together Causing Fuel Leak
A fuel leak in the presence of an ignition source increases the risk of a fire.
NHTSA Campaign Number: 19V859
Manufacturer Ford
Motor Company
Components FUEL SYSTEM, GASOLINE
Potential Number of Units Affected 3,857
Summary
Ford Motor Company (Ford) is recalling certain 2020 Explorer and Lincoln Aviator vehicles. Over time, the protective sleeve on the vapor fuel line may chafe through the plastic liquid fuel line and cause a fuel leak.
Remedy
Ford will notify owners, and dealers will install a longer protective sleeve on the liquid fuel line, as necessary, free of charge. Ford issued owners and interim notification on January 29, 2020. Recall began March 23, 2020. A second notice will be sent once parts are available, expected to be late in the first quarter of 2020. A renotification letter was sent on July 10, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 19S49.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
December 5, 2019
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 19S49
Certain 2020 Model Year Explorer/Aviator Vehicles Equipped with 3.0L Engines
Fuel Line Hard Contact
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Explorer | 2020 | Chicago | January 18, 2019 through July 17, 2019 |
| Aviator | 2020 | Chicago | January 15, 2019 through July 17, 2019 |
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, the liquid fuel line may have been assembled with a convolute protective sleeve that is not long enough. This may allow for potential hard contact with the convoluteprotected vapor fuel line. Over time, with vehicle vibration and engine roll, the convolute on the vapor fuel line could rub through the plastic liquid fuel line leading to a hole and potential leak of liquid fuel. A fluid leak at the top of the engine compartment could contact hot engine components, increasing the risk of fire.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to inspect vehicles for a full length yellow-colored protective convolute and a tie strap on the liquid fuel line. If the convolute does not cover the full length of the liquid fuel line or if there is no tie strap present, dealers will remove the existing convolute and replace with the correct length convolute and secure with a tie strap in the instructed location. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner letters are expected to be mailed the week of January 20, 2020. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
David J. Johnson
ATTACHMENT I
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 19S49
Certain 2020 Model Year Explorer/Aviator Vehicles Equipped with 3.0L Engines
Fuel Line Hard Contact
OASIS ACTIVATION
OASIS will be activated on December 5, 2019.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on December 5, 2019. Owner names and addresses will be available by February 4, 2020.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
- Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program
LINCOLN PICKUP AND DELIVERY
Owners of 2017 MY and newer Lincoln vehicles have the option of requesting pickup and delivery service with a Lincoln loaner (up to 2 days), from their dealership. For details, reference EFC07122, 2019 Lincoln Pickup & Delivery Updates.
LINCOLN CLIENT SPECIAL HANDLING
To ensure the best possible experience for Lincoln owners, Lincoln Dealers are encouraged to utilize the Lincoln Loyalty Program to provide clients with surprise and delight offerings, such as:
- Fuel fill
- Gift Card for the client’s favorite restaurant
The Lincoln Loyalty Program is exclusive to Lincoln Dealers. Owners will not be notified of this service in owner mailings. Reference EFC07126, Lincoln Loyalty Program Announcement for additional details.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
- For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.
- For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked.
- For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
- Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
- When entering claims, select claim type 31: Field Service Action. The FSA number (19S49) is the sub code.
- For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
- Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
- Lincoln Pickup & Delivery: Claims for Lincoln Pickup & Delivery with a Lincoln loaner (up to 2 days) should be submitted on a separate line from the FSA. Refer to EFC07122, 2019 Lincoln Pickup & Delivery Updates for details.
- Lincoln Client Special Handling: Reference EFC07126, Lincoln Loyalty Program Announcement for Requirements and Claiming Instructions. Claims for Lincoln Loyalty should be submitted as a separate line on the same Repair Order.
ATTACHMENT II
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 19S49
Certain 2020 Model Year Explorer/Aviator Vehicles Equipped with 3.0L Engines
Fuel Line Hard Contact
LABOR ALLOWANCES
| Description | Labor Operation | Labor Time |
| Inspect fuel line convolute length and tie strap – PASS | 19S49A | 0.2 Hours |
| Inspect fuel line convolute length and tie strap – FAIL
Install Fuel Line Service Kit | 19S49B | 0.3 Hours |
PARTS REQUIREMENTS / ORDERING INFORMATION
SSSC Web Contact Site:
- Fuel line service kits are not yet available to repair all vehicles which require installation. Until parts are available to repair all vehicles, dealers may only repair vehicles, which are customerowned vehicles and unsold vehicles with a signed sales contact.
- To place an emergency order for a fuel line service kit, submit a VIN-specific Part Order contact via the SSSC Web Contact Site, along with the following:
- Part orders will be taken but will be held by SSSC until sufficient quantities are available, which is expected by January 2020.
| Description | Order Quantity | Claim Quantity | Part Number |
| Fuel Line Service Kit | 1 | 1 | L1MZ-9B149-A |
Less than 10% of the affected vehicle population is expected to require the installation of the fuel line service kit.
Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy and when open ordering resumes.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.
ATTACHMENT III
CERTAIN 2020 MODEL YEAR EXPLORER / AVIATOR VEHICLES EQUIPPED WITH 3.0L ENGINES — FUEL HARD LINE CONTACT
OVERVIEW
In some of the affected vehicles, the liquid fuel line may have been assembled with a convolute protective sleeve that is not long enough. This may allow for potential hard contact with the convolute-protected vapor fuel line. Over time, with vehicle vibration and engine roll, the convolute on the vapor fuel line could rub through the plastic liquid fuel line leading to a hole and potential leak of liquid fuel. A fluid leak at the top of the engine compartment could contact hot engine components, increasing the risk of fire. Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to inspect vehicles for a full length yellow-colored protective convolute and a tie strap on the liquid fuel line. If the convolute does not cover the full length of the liquid fuel line or if there is no tie strap present, dealers will remove the existing convolute and replace with the correct length convolute and secure with a tie strap in the instructed location. This service must be performed on all affected vehicles at no charge to the vehicle owner.
SERVICE PROCEDURE
1. Open the hood.
2. Locate the fuel hard line and yellow protective sleeve, near the oil dip stick, on the Left Hand (LH) side of the engine. See Figure 1.
FIGURE 1
3. Measure the yellow protective sleeve:
a. Is the yellow protective sleeve approximately 96mm (3.78 in) long?
b. Is the yellow protective sleeve properly located?
c. Is the yellow protective sleeve held in position by a tie strap?
- See Figures 2 and 3.
NOTE: The short piece of convolute that requires replacement is 60mm (2.36 in), the longer piece is 96mm (3.78 in), and the difference between the two pieces is 35mm (1.38 in). Also the longer piece has a tie strap on it.
– If Yes to a, b and c above – This completes the recall.
– No – Obtain kit number L1MZ-9B149-AA and follow the instruction sheet number SKL1M3-9B149-AA for fuel line sleeve replacement.
FIGURE 2
FIGURE 3
July, 2020
* * * IMPORTANT SAFETY RECALL REMINDER * * *
According to our records, your 2020 Explorer has not had necessary safety recall repairs made. We urge you to have the free repair performed at your local dealership as soon as possible.
| Recall Number and Description: | 19S49 – Fuel Line Hard Contact |
| What is the issue? | On your vehicle, the liquid fuel line may have been assembled with a protective sleeve that is not long enough. This may allow for potential hard contact with the protected vapor fuel line. Over time, the protective sleeve on the vapor fuel line may chafe through the plastic liquid fuel line and cause a fuel leak. A fluid leak at the top of the engine compartment could contact hot engine components, increasing the risk of fire. |
If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332. If you wish to contact us through the Internet, our address is: www.Fordowner.com.
Thank you for your attention to this very important matter.
Julio de, 2020
* * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * *
SegURnuestros registros, no se realizaron en sur 2020 Explorer lasreparaciones necesariascorrespondientesa la campaña deseguridad. Le solicitamosque realice esta reparación gratuita en su distribuidor local lo antesposible.
| Número y descripción de la campaña: | 19S49 – Contacto violento de la tubería de combustible |
| ¿Cuál es el problema? | En su vehículo, la tubería de combustible líquido podría no haberse ensamblado con una manga protectora lo suficientemente extensa. Eso podría permitir un posible contacto violento con la tubería de vapor de combustible protegida. Con el tiempo, la manga protectora en la tubería de vapor de combustible puede atravesar la tubería de combustible líquido de plástico y provocar una fuga de combustible. Una fuga de líquido en la parte superior del compartimiento del motor podría entrar en contacto con los componentes calientes del motor, lo cual aumenta el riesgo de incendio. |
Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332. Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: www.Fordowner.com.
Gracias por su atenciic en este asunto sumamente importante.
March 2020
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 19S49 / NHTSA Recall 19V-859
2020 Explorer
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.
| What is the issue? | On your vehicle, the liquid fuel line may have been assembled with a protective sleeve that is not long enough. |
| What is the risk? | This may allow for potential hard contact with the protected vapor fuel line.
Over time, the protective sleeve on the vapor fuel line may chafe through the plastic liquid fuel line and cause a fuel leak. A fluid leak at the top of the engine compartment could contact hot engine components, increasing the risk of fire. |
| What will Ford and your dealer do? | Parts are now available to repair your vehicles. Ford Motor Company has authorized your dealer to inspect vehicles for a full length yellow-colored protective sleeve and a tie strap on the liquid fuel line. If the protective sleeve does not cover the full length of the liquid fuel line or if there is no tie strap present, dealers will remove the existing protective sleeve and replace with the correct length sleeve and secure it with a tie strap in the instructed location. |
| How long will it take? | The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. |
| What should you do? | Please call your dealer without delay and request a service date for Recall 19S49. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter.
Ford If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. |
| What if you no longer own this vehicle? | If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.
You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. |
| Can we assist you further? | If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our Ford For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 19V-859. |
Thank you for your attention to this important matter.
Ford Customer Service Division
Marzo de 2020
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de campaña de seguridad 19S49 / Campaña 19V-859 de la NHTSA
2020 Explorer
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU.
Ford Motor Company ha determinado que su vehículo presenta un defecto relacionado con la seguridad del motor, con el VIN que aparece más arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
| ¿Cuál es el problema? | En su vehículo, la tubería de combustible líquido podría no haberse ensamblado con una manga protectora lo suficientemente extensa. |
| ¿Qué riesgo existe? | Eso podría permitir un posible contacto violento con la tubería de vapor de combustible protegida. Con el tiempo, la manga protectora en la tubería de vapor de combustible puede atravesar la tubería de combustible líquido de plástico y provocar una fuga de combustible. Una fuga de líquido en la parte superior del compartimiento del motor podría entrar en contacto con los componentes calientes del motor, lo cual aumenta el riesgo de incendio. |
| ¿Qué medidas adoptarán Ford y su distribuidor? | Las piezas para reparar su vehículo ya se encuentran disponibles. Ford Motor Company autorizó que su distribuidor inspeccione los vehículos en busca de una manga protectora de largo completo y color amarillo y una cinta de amarre en la tubería de combustible líquido. Si la manga protectora no cubre el largo completo de la tubería de combustible líquido o si no hay una cinta de amarre, los distribuidores quitarán la manga protectora existente, la reemplazarán con la manga del largo correcto y la asegurarán con una cinta de amarre en la ubicación indicada. |
| ¿Cuánto tiempo tomará? | El tiempo necesario para esta reparación será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. |
| ¿Qué debe hacer? | Llame a su distribuidor lo antes posible y solicite una cita de servicio para llevar a cabo la campaña 19S49. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta.
Para esta campaña de seguridad, Ford Puede continuar manejando su vehículo con seguridad. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.Fordowner.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Tenga presente que: la ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia de dicho aviso al arrendatario en un plazo de diez días. NOTA: puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones, como reserva y pago de estacionamientos en ciertos lugares, además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. |
| ¿Qué pasa si usted ya no es el propietario del vehículo? | Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. |
| ¿Podemos hacer algo más por usted? | Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda.
PROPIETARIOS MINORISTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora local). PROPIETARIOS DE FLOTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.fleet.ford.com. Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora local). Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite www.safercar.gov. Mencione la Campaña de seguridad 19V-859 de la NHTSA. |
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
January 2020
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 19S49 / NHTSA Recall 19V-859
2020 Explorer
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.
| What is the issue? | On your vehicle, the liquid fuel line may have been assembled with a protective sleeve that is not long enough. |
| What is the risk? | This may allow for potential hard contact with the protected sleeve on the vapor fuel line. Over time, with vehicle and engine vibration, this may result in the protective sleeve on the vapor fuel line rubbing through the plastic liquid fuel line leading to a hole and potential leak of liquid fuel. A fluid leak at the top of the engine compartment could contact hot engine components, increasing the risk of fire. |
| What will Ford and your dealer do? | Ford Motor Company is working closely with its suppliers to produce parts for this repair. When parts become available, Ford Motor Company will notify you via mail to schedule a service appointment with your dealer for repairs to be completed free of charge (parts and labor). Parts are anticipated to be available late first quarter 2020. |
| What should you do? | When parts are available, Ford Motor Company will send a letter to inform you that parts are available and to contact your dealer to schedule a repair.
Ford If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. |
Thank you for your attention to this important matter.
Ford Customer Service Division
Enero de 2020
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Seguridad Aviso de campaña de seguridad 19S49 / Campaña 19V-859 de la NHTSA
2020 Explorer
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU.
Ford Motor Company ha determinado que su vehículo, con el VIN que aparece más arriba, presenta un defecto de seguridad. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
| ¿Cuál es el problema? | En su vehículo, la tubería de combustible líquido podría no haberse ensamblado con una manga protectora lo suficientemente extensa. |
| ¿Qué riesgo existe? | Eso podría permitir un posible contacto violento con la manga protectora en la tubería de vapor de combustible. Con el tiempo, con la vibración del vehículo y del motor, la manga protectora en la tubería de vapor de combustible podría rozar la tubería de plástico del combustible líquido, lo cual provocaría un agujero y una posible fuga de combustible líquido. Una fuga de líquido en la parte superior del compartimiento podría entrar en contacto con los componentes calientes del motor, lo cual aumenta el riesgo de incendio. |
| ¿Qué medidas adoptarán Ford y su distribuidor? | Ford Motor Company colabora estrechamente con sus proveedores para fabricar las piezas para esta reparación. Cuando estas estén disponibles, Ford Motor Company le avisará mediante correo para programar una cita de servicio con su distribuidor y así realizar las reparaciones sin costo alguno (piezas y mano de obra). Se prevé que las piezas estarán disponibles a fines del primer trimestre de 2020. |
| ¿Qué debe hacer? | Cuando las piezas estén disponibles, Ford Motor Company le enviará una carta para informarle la disponibilidad de estas y solicitarle que se comunique con su distribuidor a fin de programar la reparación.
Para esta campaña de seguridad, Ford Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.Fordowner.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Tenga presente que: la ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia de dicho aviso al arrendatario en un plazo de diez días. |
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
FORD MOTOR COMPANY ISSUES TWO SAFETY RECALLS IN NORTH AMERICA
DEARBORN, Mich., Dec. 6, 2019 – Ford Motor Company is issuing two safety recalls in North America.
Safety recall for select 2017-19 Ford F-250, F-350 and F-450 Super Duty vehicles for unintended tailgate opening
Ford is issuing a safety recall for select 2017-19 Ford F-250, F-350 and F-450 Super Duty vehicles for unintended tailgate opening. In affected vehicles with an electric tailgate latch-release switch mounted in the tailgate handle, water entering the electrical wiring system may cause a short circuit, resulting in unintended switch activation and release of the tailgate latches. This could cause the tailgate to open unintentionally, whether the vehicle is in motion or stationary. This condition may result in the loss of unrestrained cargo, increasing the risk of a crash. Vehicles with a mechanical tailgate release handle are not affected.
Ford is not aware of any reports of accident or injury related to this condition.
This action affects 231,664 vehicles in the U.S. and federal territories and 29,953 in Canada.
Affected vehicles were built at Kentucky Truck Plant from Oct. 8, 2015, to Nov. 3, 2019.
Dealers will modify the tailgate frame wiring harnesses by adding jumper pigtails to isolate the tailgate release control circuits and install a new tailgate handle release switch. The Ford reference number for this recall is 19S48.
Safety recall for select 2020 Ford Explorer and 2020 Lincoln Aviator vehicles with 3.0-liter engines
Ford is issuing a safety recall for select 2020 Ford Explorer and 2020 Lincoln Aviator vehicles. In some affected vehicles, the convolute protective sleeve on the liquid fuel line is not long enough, which may allow for potential hard contact with the convolute-protected vapor fuel line. Over time, with vibration and engine roll, hard contact between the two fuel lines could cause the convolute on the vapor fuel line to rub through the plastic liquid fuel line. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford is not aware of any reports of accident, injury or fire related to this condition.
This action affects 3,858 vehicles in the U.S. and federal territories, 35 in Canada, and seven in Mexico.
Affected vehicles were built at Chicago Assembly Plant:
- Ford Explorer vehicles built Jan. 18-July 17, 2019
- Lincoln Aviator vehicles built Jan. 15-July 17, 2019
Dealers will inspect vehicles for a full-length yellow-colored protective convolute on the liquid fuel line. If the convolute does not cover the full length of the liquid fuel line, dealers will remove the existing convolute, replace it with one that has the correct length and secure it with a tie strap. The Ford reference number for this recall is 19S49.
SEOCONTENT-START
FORD MEDIA CENTER
Ford Motor Company Issues Two Safety Recalls in North
America
DEARBORN, Mich., Dec. 6, 2019 – Ford Motor Company is issuing two safety recalls in North America.
Safety recall for select 2017-19 Ford F-250, F-350 and F-450 Super Duty vehicles for unintended tailgate opening
Ford is issuing a safety recall for select 2017-19 Ford F-250, F-350 and F-450 Super Duty vehicles for unintended
tailgate opening. In affected vehicles with an electric tailgate latch-release switch mounted in the tailgate handle, water
entering the electrical wiring system may cause a short circuit, resulting in unintended switch activation and release of
the tailgate latches. This could cause the tailgate to open unintentionally, whether the vehicle is in motion or stationary.
This condition may result in the loss of unrestrained cargo, increasing the risk of a crash. Vehicles with a mechanical
tailgate release handle are not affected.
Ford is not aware of any reports of accident or injury related to this condition.
This action affects 231,664 vehicles in the U.S. and federal territories and 29,953 in Canada.
Affected vehicles were built at Kentucky Truck Plant from Oct. 8, 2015, to Nov. 3, 2019.
Dealers will modify the tailgate frame wiring harnesses by adding jumper pigtails to isolate the tailgate release control
circuits and install a new tailgate handle release switch. The Ford reference number for this recall is 19S48.
Safety recall for select 2020 Ford Explorer and 2020 Lincoln Aviator vehicles with 3.0-liter engines
Ford is issuing a safety recall for select 2020 Ford Explorer and 2020 Lincoln Aviator vehicles. In some affected vehicles,
the convolute protective sleeve on the liquid fuel line is not long enough, which may allow for potential hard contact
with the convolute-protected vapor fuel line. Over time, with vibration and engine roll, hard contact between the two
fuel lines could cause the convolute on the vapor fuel line to rub through the plastic liquid fuel line. A fuel leak in the
presence of an ignition source increases the risk of a fire.
Ford is not aware of any reports of accident, injury or fire related to this condition.
This action affects 3,858 vehicles in the U.S. and federal territories, 35 in Canada, and seven in Mexico.
Affected vehicles were built at Chicago Assembly Plant:
• Ford Explorer vehicles built Jan. 18-July 17, 2019
• Lincoln Aviator vehicles built Jan. 15-July 17, 2019
Dealers will inspect vehicles for a full-length yellow-colored protective convolute on the liquid fuel line. If the convolute
does not cover the full length of the liquid fuel line, dealers will remove the existing convolute, replace it with one that
has the correct length and secure it with a tie strap. The Ford reference number for this recall is 19S49.
About Ford Motor Company
Ford Motor Company is a global company based in Dearborn, Michigan. The company designs, manufactures, markets
and services a full line of Ford cars, trucks, SUVs, electrified vehicles and Lincoln luxury vehicles, provides financial
services through Ford Motor Credit Company and is pursuing leadership positions in electrification, autonomous
vehicles and mobility solutions. Ford employs approximately 191,000 people worldwide. For more information
regarding Ford, its products and Ford Motor Credit Company, please visit corporate.ford.com.
2 Affected Products
Vehicles
11 Associated Document
Recall Quarterly Report #1, 2020-1
RCLQRT-19V859-1014.PDF 211.136KB
Recall Acknowledgement
RCAK-19V859-5128.pdf 244.252KB
Defect Notice 573 Report
RCLRPT-19V859-5554.PDF 215.071KB
Manufacturer Notices(to Dealers,etc)- NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 19S49
RCMN-19V859-8032.pdf 1319.241KB
Miscellaneous Document – Media Correspondence
RMISC-19V859-0402.pdf 17.865KB
ISSUED Owner Notification Letter(Part 577)
Recall 573 Report
RCLRPT-19V859-4272.PDF 215.778KB
Renotification Notice
Interim Owner Notification Letter(Part 577)
RIONL-19V859-7640.pdf 85.975KB
Recall Quarterly Report #2, 2020-2
RCLQRT-19V859-0293.PDF 211.242KB
Recall Quarterly Report #3, 2020-3
RCLQRT-19V859-5721.PDF 211.328KB
Latest Recalls Documents
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