NHTSA ID Number: 10162409
Manufacturer Communication Number: 19B15
Summary
Customer Satisfaction Program 19B15: Certain 2019 Model Year F150, Expedition, Navigator and Transit Vehicles Equipped with a 3.5L EcoBoost Engine – Cam Cover Torque
4 Affected Products
Vehicles
June 18, 2019
TO: All U.S. Ford
and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Customer Satisfaction Program 19B15
Certain 2019 Model Year F150, Expedition, Navigator and Transit Vehicles Equipped with a 3.5L EcoBoost Engine
Cam Cover Torque
PROGRAM TERMS
This program will be in effect through July 31, 2020. There is no mileage limit for this program.
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| F-150 | 2019 | Dearborn | March 15, 2019 through March 22, 2019 |
| F-150 | 2019 | Kansas | March 18, 2019 through March 22, 2019 |
| Expedition | 2019 | Kentucky | March 14, 2019 through April 2, 2019 |
| Navigator | 2019 | Kentucky | March 20, 2019 through March 26, 2019 |
| Transit | 2019 | Kansas | March 21, 2019 through March 25, 2019 |
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS PROGRAM
In some of the affected vehicles, one of the Camshaft Valve Covers may have insufficient torque on the fasteners. Over time, customer with this concern may experience minor oil seepage and/or odor.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this program, dealers are to torque all fasteners on the affected Camshaft Valve Cover as described in the technical instructions. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner letters are expected to be mailed the week of July 1, 2019.
Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
David J. Johnson
ATTACHMENT I
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 19B15
Certain 2019 Model Year F150, Expedition, Navigator and Transit Vehicles Equipped with a 3.5L EcoBoost Engine
Cam Cover Torque
OASIS ACTIVATION
OASIS will be activated on June 18, 2019.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on June 18, 2019. Owner names and addresses will be available by July 15, 2019.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this program is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service action.
SOLD VEHICLES
- Owners of affected vehicles will be directed to dealers for repairs.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
TITLE BRANDED / SALVAGED VEHICLES OWNER REFUNDS RENTAL VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.
Refunds are not approved for this program.
Rental vehicles are not approved for this program.
LINCOLN PICKUP AND DELIVERY
Owners of Lincoln vehicles have the option of requesting pickup and delivery service with a Lincoln loaner (up to 2 days), from their dealership. For details, reference EFC07122, 2019 Lincoln Pickup & Delivery Updates.
LINCOLN CLIENT SPECIAL HANDLING
To ensure the best possible experience for Lincoln owners, Lincoln Dealers are encouraged to utilize the Lincoln Loyalty Program to provide clients with surprise and delight offerings, such as:
- Fuel fill
- Gift Card for the client’s favorite restaurant
The Lincoln Loyalty Program is exclusive to Lincoln Dealers. Owners will not be notified of this service in owner mailings. Reference EFC07126, Lincoln Loyalty Program Announcement for additional details.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
- For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.
- For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked.
- For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
- Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
- When entering claims, select claim type 31: Field Service Action. The FSA number 19B15 is the sub code.
- For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
- Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
- Lincoln Pickup & Delivery: Claims for Lincoln Pickup & Delivery with a Lincoln loaner (up to 2 days) should be submitted on a separate line from the FSA. Refer to EFC07122, 2019 Lincoln Pickup & Delivery Updates for details.
- Lincoln Client Special Handling: Reference EFC07126, Lincoln Loyalty Program
Announcement for Requirements and Claiming Instructions. Claims for Lincoln Loyalty should be submitted as a separate line on the same Repair Order.
ATTACHMENT II
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 19B15
Certain 2019 Model Year F150, Expedition, Navigator and Transit Vehicles Equipped with a 3.5L
EcoBoost Engine
Cam Cover Torque
LABOR ALLOWANCES
| Description | Labor Operation | Labor Time |
| Check Valve Cover Fastener Torque (Transit) | 19B15B | 0.3 Hours |
| Check Valve Cover Fastener Torque (F150, Expedition, and Navigator) | 19B15C | 0.5 Hours |
PARTS REQUIREMENTS / ORDERING INFORMATION
Parts are not required to complete this repair.
ATTACHMENT III
CERTAIN 2019 MODEL YEAR F-150, EXPEDITION, NAVIGATOR AND TRANSIT VEHICLES EQUIPPED WITH A 3.5L ECOBOOST ENGINE — CAM COVER TORQUE
OVERVIEW
In some of the affected vehicles, one of the Camshaft Valve Covers may have insufficient torque on the fasteners. Over time, customer with this concern may experience minor oil seepage and/or odor.
SERVICE PROCEDURE
Recommended Tool List:
| 1/4″ Drive Torque Wrench |
| 1/4″ Drive 7mm, 8mm and 10mm Socket |
| 1/4″ Drive 2 inch Extension |
| 1/4″ Drive Power Tool |
| Plastic Trim Tool |
NOTE: For F150, Expedition and Navigator only the left hand (drivers side) Cam Cover is affected.
For Transit, only the right hand (passenger side) Cam Cover is affected.
NOTE: F-150, Expedition and Navigator Vehicles See Procedure on Page 3.
Transit Vehicles
1. Detach the engine wire harness retainers from the right hand (RH) valve cover. Position the engine wire harness aside. See Figure 1.
2. Torque the RH valve cover bolts in the sequence shown starting at position one (1). See Figure 2.
- Torque to 89 lb.in (10 Nm).
3. Reassemble the vehicle by reversing the removal steps.
F-150, Expedition and Navigator Vehicles
1. Remove the engine cover. See Figure 3.
NOTE: F-150 shown, Expedition and Navigator vehicles similar.
2. Detach the engine wire harness retainer from the left hand (LH) valve cover. Position the engine wire harness aside. See Figure 4.
NOTICE: The turbocharger compressor vanes can be damaged by even the smallest particles. When removing any turbocharger or engine air intake system component, ensure that no debris enters the system. Failure to do so may result in damage to the turbocharger.
3. Disconnect the two fuel vapor hoses from the LH air cleaner outlet pipe. See Figure 5.
- Refer to: Quick Release Coupling (310-00 Fuel System – General Information).
4. Remove the air cleaner outlet pipe. See Figure 6.
- Torque to 44 Ib.in (5 Nm).
5. Remove the air cleaner outlet pipe from the bracket and position aside. See Figure 7.
6. Remove the LH CAC intake pipe from the bracket and loosen the clamp, position aside. See Figure 8.
- Torque to 44 Ib.in (5 Nm).
7. Remove the charge air cooler (CAC) tube bracket. See Figure 9.
8. Torque the LH valve cover bolts in the sequence shown starting at position number two (2). See Figure 10.
- Torque to 89 lb.in (10 Nm).
NOTE: The bolt in position one (1) under the intake manifold does not need to be torqued.
9. Reassemble the vehicle by reversing the removal steps.
July 2019
July 2019 Customer Satisfaction Program 19B15
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
At Ford Motor Company, we are committed not only to building high quality, dependable products, but also to building a community of happy, satisfied customers. To demonstrate that commitment, we are providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above.
| Why are you receiving this notice? | On your vehicle, one of your fasteners that attaches the Camshaft Valve Cover may be improperly torqued. |
| What is the effect? | Over a period of time, this may result in some minor oil seepage and/or odor. |
| What will Ford and your dealer do? | In the interest of customer satisfaction, Ford Motor Company has authorized your dealer to check torque on affected fasteners free of charge (parts and labor) under the terms of this program.
This Customer Satisfaction Program will be in effect until July 31, 2020 regardless of mileage. Coverage is automatically transferred to subsequent owners. |
| How long will it take? | The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. |
| What should you do? | Please call your dealer without delay to schedule a service appointment for Customer Satisfaction Program 19B15. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this service action completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed.
NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. |
| What if you no longer own this vehicle? | If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.
You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner. |
| Can we assist you further? | If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.Fordowner.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM(Eastern Time). |
Thank you for your attention to this important matter.
Ford Customer Service Division
July 2019
Customer Satisfaction Program 19B15
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
At the Lincoln Motor Company, we are committed not only to building high quality, dependable products, but also to building a community of happy, satisfied customers. To demonstrate that commitment, we are providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above.
| Why are you receiving this notice? | On your vehicle, one of your fasteners that attaches the Camshaft Valve Cover may be improperly torqued. |
| What is the effect? | Over a period of time, this may result in some minor oil seepage and/or odor. |
| What will Lincoln and your dealer do? | In the interest of customer satisfaction, the Lincoln Motor Company has authorized your dealer to check torque on affected fasteners free of charge (parts and labor) under the terms of this program.
This Customer Satisfaction Program will be in effect until July 31, 2020 regardless of mileage. Coverage is automatically transferred to subsequent owners. |
| How long will it take? | The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time |
| What should you do? | Please call your dealer without delay to schedule a service appointment for Customer Satisfaction Program 19B15. Provide the dealer with the VIN of your vehicle. The VIN is printed near your name at the beginning of this letter.
Lincoln If you do not already have a servicing dealer, you can access www.Lincolnowner.com for dealer addresses, maps, and driving instructions. The Lincoln NOTE: You can receive information about Recalls and Customer Satisfaction Programs through The Lincoln Way App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. |
| What if you no longer own this vehicle? | If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.
You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner. |
| Can we assist you further? | If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.Lincolnowner.com. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). |
Thank you for your attention to this important matter.
The Lincoln Motor Company
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