NHTSA ID Number: 10153983
Manufacturer Communication Number: 18B34-S1
Summary
Certain 2018 Model Year F-150 and 2019 Mustang
Vehicles equipped with 5.0L Engine – Throttle Body Replacement
2 Affected Products
Vehicles
January 16, 2019
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION/DELIVERY HOLD
Customer Satisfaction Program 18B34 – Supplement #1
Certain 2018 Model Year F-150 and 2019 Mustang Vehicles equipped with 5.0L Engine
Throttle Body Replacement
New! REASON FOR THIS SUPPLEMENT
PROGRAM TERMS
This program will be in effect through May 31, 2019 There is no mileage limit for this program.
URGENCY / EXPIRATION DATE
This Customer Satisfaction Program has an expiration date of May 31, 2019 to encourage dealers and customers to have this service performed as soon as possible.
We recommend dealers utilize their FSA VIN Lists name and address (available by December 17, 2018) to contact customers with affected vehicles.
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| F-150 | 2018 | Dearborn | September 7, 2018 through September 10, 2018 |
| Kansas City | September 9, 2018 through September 15, 2018 | ||
| Mustang | 2019 | Flat Rock | September 10, 2018 through September 19, 2018 |
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS PROGRAM
In some of the affected vehicles, the throttle body in the vehicle engine may have been built with a misinstalled torsion spring. A misinstalled torsion spring may cause illumination of the wrench light or service engine soon indicator with reduced engine power.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this program, dealers are to replace the electronic throttle body. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner letters were mailed the week of December 3, 2018. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
New! ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information Owner Notification Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
David J. Johnson
ATTACHMENT I
NEW VEHICLE DEMONSTRATION/DELIVERY HOLD
Customer Satisfaction Program 18B34 – Supplement #1
Certain 2018 Model Year F-150 and 2019 Mustang Vehicles equipped with 5.0L Engine
Throttle Body Replacement
OASIS ACTIVATION
OASIS was activated on November 19, 2018
FSA VIN LISTS ACTIVATION
FSA VIN Lists are available through https://web.fsavinlists.dealerconnection.com Owner names and addresses are available.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this program is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service action.
SOLD VEHICLES
- Owners of affected vehicles will be directed to dealers for repairs.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
- For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.
- For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked.
- Ford vehicles – 3 years or 36,000 miles
- Ford
CLAIMS PREPARATION AND SUBMISSION
- Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
- When entering claims, select claim type 31: Field Service Action. The FSA number 18B34 is the sub code.
- For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
- Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
ATTACHMENT II
NEW VEHICLE DEMONSTRATION/DELIVERY HOLD
Customer Satisfaction Program 18B34 – Supplement #1
Certain 2018 Model Year F-150 and 2019 Mustang Vehicles equipped with 5.0L Engine
Throttle Body Replacement
New! LABOR ALLOWANCES
| Description | Labor Operation | Labor Time |
| Replace Throttle Body F-150 | 18B34B | 0.5 Hours |
| Replace Throttle Body Mustang (without engine cover) | 18B34C | 0.4 Hours |
| Replace Throttle Body Mustang (with engine cover, without strut tower brace) | 18B34D | 0.5 Hours |
| Replace Throttle Body Mustang (with engine cover and strut tower brace) | 18B34E | 0.7 Hours |
PARTS REQUIREMENTS / ORDERING INFORMATION
| Description | Order Quantity | Claim Quantity | Part Number |
| Throttle Body | 1 | 1 | JL3Z-9E926-A |
| Strut Tower Brace Nuts (only if equipped with Strut Brace) | 2 | 4 | W712334-S440 |
Order your parts requirements through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.
ATTACHMENT III
CERTAIN 2018 MODEL YEAR F-150 AND 2019 MUSTANG EQUIPPED WITH 5.0L ENGINE — THROTTLE BODY REPLACEMENT
OVERVIEW
In some of the affected vehicles, the throttle body in the vehicle engine may have been built with a misinstalled torsion spring. A misinstalled torsion spring may cause illumination of the wrench light or service engine soon indicator with reduced engine power.
SERVICE PROCEDURE
Recommended Tool List:
| 1/4″ Drive Deep Socket- 7mm, 8mm |
| 1/4″ Drive Extension- 3″ |
| 1/4″ Drive Ratchet (Power and Hand Tool) |
| 1/4″ Drive Torque Wrench |
| Plastic Pry Tool |
| Magnetic Pick Up Tool |
| Pliers |
1. Replace the Throttle Body. Please follow the Workshop Manual (WSM) procedures in Section 303-04.
2. Using integrated diagnostic system (IDS) clear any diagnostic trouble codes (DTC’s) present.
Customer Satisfaction Program 18B34 – Supplement #1
January 16. 2019
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2012 Ford Fusion SEL needs throttle body replacement but dealer won’t do it . I had it done on my 2011ford fusion sel. So why will they not do my 2012? Same problem DANGEROUS to drive happens when ever driven. Yes it’s under 150,000 miles