March 22, 2019 NHTSA CAMPAIGN NUMBER: 19V229000
Seat Back may not Stay Upright
In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.
NHTSA Campaign Number: 19V229
Manufacturer TransitWorks
Components SEATS
Potential Number of Units Affected 776
Summary
TransitWorks is recalling certain 2015-2018 Ford
Transit, 2018 Ford Transit Connect, and 2016 Dodge Ram ProMaster vehicles modified to be equipped with Freedman Seating GO-ES seats. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
Remedy
TransitWorks has notified owners and instructed them to contact Freedman seats for a repair kit. The recall began December 19, 2019. Owners may contact Freedman Seating customer service at 1-800-443-4540 or TransitWorks customer service at 1-855-337-9543.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
GO-ES Foldaway Seat Inspection
- Check shipping date under seat. Seats shipped July 2018 and after do not need any repair.
- Index Pin inspection. Is pin bent? No = Pass
- Pin is located opposite of recliner handle as shown below.
Seatback lock inspection. All checks must pass for the seat to be considered locked.
Video showing inspection: https://www.freedmanseating.com/instructions/go-es-foldaway
- Rotate seatback to in-use position. Does it take significant effort to rotate? No = Pass
- Set seatback between the in-use and stowed positions and release handle. Slowly move seatback to in-use position.
- Does recliner make an audible click noise indicating it is locked? Yes = Pass
- Does recliner handle rotate all the way down in one motion? Yes = Pass
- Apply forward and backward pressure to seatback. Does seatback remain locked? Yes = Pass
- Set seatback to in-use position. See video.
- While applying forward pressure to back of the seat, lift release handle just enough to disengage seatback. Do not manually lift handle all the way. The position of disengagement is somewhere between the handle’s locked and fully unlocked position.
- Release handle and move seatback back and forth near the in-use position.
- Does it sound/feel like the mechanism is ratcheting? No = Pass ii. Does it take significant effort to rotate seatback? No = Pass
If all inspections pass, seat does not need any repair.
If any of the inspections fail, perform repair per detailed instructions using service kit (FSC Part Number: 44200).
Instructions and related documents can be found here:
Customer Service Contact Information:
Email: [email protected]
Email Subject Must Contain: GO-ES Foldaway Seat Recall Seat Recall Form must be complete and attached
| Terry Gogins Customer Service Department 773-524-2440 EXT 233 | Anthony Lee Customer Service Department 773-524-2440 EXT 311 |
December 18, 2018
Dear Valued Partner,
As we are honored to be your partner in serving our industry, it is TransitWorks’ commitment to you to source, select and partner with suppliers that can provide the quality and safety that is equal to our brand. To keep that commitment, long after the sale of a product, we continue to test, monitor and evaluate every component associated with our brand. In maintaining that commitment to you, our partner, we must inform you of the following information related to a product purchase.
We were recently notified that Freedman Seating Company (FSC) has issued a recall on their GO-ES Foldaway Seat. The recalled products have a defect which may increase the risk of occupant injury in the event of a vehicle collision.
We have determined that GO-ES Foldaway seats supplied with your TransitWorks vehicle may be affected by this recall. Please refer to the accompanying documents for the Vehicle Identification Number of the vehicle, a detailed description of the defect, how to determine whether your seat is affected, and information on obtaining any necessary repairs. Videos as well as these documents can also be found here: https://www.freedmanseating.com/instructions/go-es-foldaway
If you have any questions pertaining to this recall, please contact:
Freedman Seating Company
4545 W Augusta Blvd
Chicago, IL 60465
Customer Service Representatives
Phone: 800-443-4540
Terry Gogins: [email protected]
Anthony Lee: [email protected]
Anna Kurzawa: [email protected]
In response to a recall recently initiated by Freedman Seating Company, this notice is sent to you in accordance with the requirements of 49 CFR 577.13.
SAFETY RECALL NOTICE
NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION
CAMPAIGN NO: 18E-076
November 1, 2018
This notice is sent to you in accordance with the requirements of 49 CFR 577.13.
Freedman Seating Company (FSC) has determined that our GO-ES Foldaway Seat may have a defect which may increase the risk in occupant injury in the event of a vehicle collision. These seats may have been manufactured with a back frame weldment that is too narrow resulting in deformation of the seat back cushion dump mechanism which may cause it to malfunction. If this mechanism does malfunction the seat back cushion may not support the appropriate loading in the event of a front or rear vehicle collision.
During the operation of the seat and, specifically, in rotating the seat back cushion from the stowed to the upright, design use position there needs to be an audible click of the mechanism locking into position. In addition, the mechanism handle will rotate downwards. There may be some seats where the mechanism does not fully engage during this operation of the seat back cushion.
Upon receipt of this Recall Notice, FSC is requesting you provide notification of this Safety Recall of the subject seat to your Dealer and Customer/Owner.
To correct this condition, FSC will facilitate the inspection and any necessary repairs. An Inspection & Service Procedure is attached that provides instruction on how to inspect the seat and repair it if necessary. These documents can also be found here: https://www.freedmanseatinq.com/instructions/qo-es-foldaway
After seat inspection and a determination the seat is defective the customer shall complete the attached form and email FSC Customer Service ([email protected]) to order a Recall Parts Kit. To ensure the email is not mistakenly identified as spam the email subject line must include: GO-ES Foldaway Seat Recall. No repair parts will be sent unless the form is completely filled out. The expected time to complete the seat repair is 30 minutes per seat.
FSC will reimburse the cost of repairs related to this recall including parts and labor. The reimbursement will be $50.00/seat.
Upon completion of the recall repair work the Customer must file a claim with FSC Customer Service for reimbursement referencing FSC Recall #18E-076 on the claim
FSC Recall Contact:
Terry Gogins or Anthony Lee or Anna Kurzawa
Customer Service Representative
Freedman Seating Company
4545 W Augusta Blvd Chicago, IL 60465
800-443-4540
[email protected]
[email protected]
[email protected]
We have attached your sales order history of this seat. Our GO-ES Foldaway Seat was shipped to you on the dates indicated on the attachment.
Should you have any vehicle(s) in inventory that require recall repair work please make certain these vehicles are corrected prior to sale. FMVSS 577.13 states it is a violation of Federal law for a manufacturer/dealer to deliver a new motor vehicle covered by this notification under sale or lease until the defect is remedied.
If you have any questions pertaining to this recall, please call FSC Customer Service at 800443-4540.
David Klopp
Director of Quality, Testing & Compliance
Freedman Seating Company
Office: 773-524-2440
[email protected]
4545 W. Augusta Blvd. • Chicago, Illinois 60651 • (773) 524-2440 • Fax (773) 524-7450 • www.freedmanseating.com
18E076
7 Affected Products
Vehicles
5 Associated Documents
Defect Notice 573 Report
RCLRPT-19V229-1064.PDF 215.662KB
Manufacturer Notices(to Dealers,etc)
RCMN-19V229-6532.pdf 545.293KB
Recall Acknowledgement
RCAK-19V229-6138.pdf 245.826KB
Manufacturer Notices(to Dealers,etc)
RCMN-19V229-3154.pdf 151.006KB
Manufacturer Notices(to Dealers,etc)
RCMN-19V229-9354.pdf 725.046KB
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