NHTSA ID Number: 10153940
Manufacturer Communication Number: TSB 18-2392
Summary
Some 2015-2019 MKC vehicles may exhibit an electronic power assist steering (EPAS) gear clatter-type noise over bumps that is only present on extremely rough road surfaces. Follow the Service Procedure steps to correct the condition.
5 Affected Products
Vehicle
LINCOLN | MKC | 2015-2019 |
Model:
2015-2019 MKC
Issue: Some 2015-2019 MKC vehicles may exhibit an electronic power assist steering (EPAS) gear clatter-type noise over bumps that is only present on extremely rough road surfaces.
Action: Follow the Service Procedure steps to correct the condition.
Parts
| Description | Part Number | Quantity |
| Steering Gear Assembly (Refer To The Parts Catalog For The VIN Specific Application) | 3504 | 1 |
| Steering Coupling Bolt | W711137-S442 | 1 |
| Stabilizer Bar Nut | W715135-S440
Ford W715-135S440, Suspension Stabilizer Bar Link Nut
Last update on 2026-06-18 / Affiliate links / Images from Amazon Product Advertising API | 1 |
| Tie Rod Nut | W520203-S442
Ford W520203-S442 - Nut Hex
Last update on 2026-06-18 / Affiliate links / Images from Amazon Product Advertising API | 1 |
| Lower Control/Knuckle Nut | W520415-S442 | 1 |
| Lower Control/Knuckle Bolt | W716075-S442 | 1 |
| Subframe Bracket Bolt | W713199-S442 | 1 |
| Steering Gear Bolts | W714807-S900 | 1 |
| Spacer (Contact Technical Support To Order) | MW790418-S900 | 1 |
| Motorcraft® Threadlock and Sealer | TA-25-B | 1 |
Service Procedure
1. Attach Rotunda Wireless Chassis Ears or equivalent. While driving over extremely rough road surfaces, is a clatter-type noise present at the steering gear?
(1). Yes – proceed to Step 2.
(2). No – this article does not apply. Refer to Workshop Manual (WSM), Section 100-04 for normal diagnostics.
2. Was the vehicle built on or before 7-Dec-2015?
(1). Yes – replace the steering gear. Refer to WSM, Section 211-02. Proceed to Step 3.
(2). No – proceed to Step 3.
3. If the noise or clatter concerns in the front suspension are still present, proceed to diagnose according to the Workshop manual Section 204-00 Suspension System – General Information, Diagnostic and Testing. Check the following components in search of possible damage.
(1). Stabilizer Bar
- Check its condition of the bushings and gaps.
(2). Suspension wishbone ball joints
- Check for cracks in the suspension wishbone ball joints.
- Check for free play in the suspension wishbone ball joints.
- Check the condition of the suspension wishbone bushings.
(3). Electric Steering Rack
- Check if the electric terminals on the steering rack for cracks in the housing or holes.
- Check the torque on the steering terminals, if loose, tighten to 90 Nm (67lb-ft) (Figure 1)
Figure 1
4. Is the noise still present?
(1). NOTE: It is recommended that all noise concerns shall be evaluated with the customer to identify the type of noise and all the information that could help in diagnosing the probable cause.
(2). Yes – proceed to Step 5.
(3). No – repair is complete.
5. Is the noise present when driving straight at 10-50 km/h on rough roads but decrease when the steering wheel is turned?
(1). Yes – a spacer needs to be installed between the EPAS gear and the frame. Proceed to Step 6.
(2). No – this article does not apply. Refer to the WSM for normal diagnostics.
6. Remove the front frame and identify the center bolt which holds the EPAS gear. (Figure 2)
Figure 2
7. Remove and discard the central bolt which holds the EPAS gear. (Figure 3)
Figure 3
8. Using a pry bar, move the steering mechanism upwards to allow the insertion of the spacer between the EPAS gear and the frame. Do not install more than one spacer. (Figure 4)
Figure 4
9. Install the bolt into the central fixing point in such a way that the spacer can be centered with the EPAS gear and the frame. (Figure 5)
Figure 5
10. Tighten only the central bolt. (Figures 6 – 7)
(1). Step 1: Tighten to 110 Nm 82 (lb-ft)
(2). Step 2: Loosen 360°
(3). Step 3: Tighten to 56 Nm (42 lb-ft)
(4). Step 4: Tighten 180°
Figure 6
Figure 7
11. To reassemble, reverse the removal procedure.
12. Perform a wheel alignment.
13. Evaluate the vehicle with the spacer installed based on the customers concern with the following steps.
(1). Evaluate for noise while driving in a straight line at 10-50 km/h on an irregular surface, turning the steering wheel right or left.
(2). Return the steering wheel to the 12 o’clock position. Drive in a straight line (preferably on highways) for 10-15 minutes with minimal steering wheel movement.
(3). At the 12 o’clock position of the steering wheel, confirm that there is no unusual effort with small movements side to side while returning the steering wheel to the 12 o’clock position.
SEOCONTENT-START
TECHNICAL SERVICE BULLETIN
Steering Gear Clatter Noise Over Bumps On Extremely Rough Road Surfaces
Warranty Status: Eligible Under Provisions Of New Vehicle Limited Warranty Coverage Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.
Labor Times
| Description | Operation No. | Time |
| 2015-2019 MKC: Diagnose And Repair Steering Gear Clatter Noise Following The TSB Service Procedure | MT182392 | Actual Time |
Repair/Claim Coding
| Causal Part: | 3504 |
| Condition Code: | 42 |
SEOCONTENT-END
18-2392
21 December 2018
- Durable Ratchet Head: Made from Hardened treated Chrome Vanadium steel alloy (Cr-V) Corrosion-Retardant: Satin Finish. Made in Taiwan
- Easy Storage: A sturdy plastic storage case is included. Non-Slip Grip: Knurled handle
- Easy to Read: High Contrast & Dual Range Scale. Accurate: Pre-Calibrated to ± 4%
- Accessories included: 1/2" Drive 5" long Extension Bar
- Simple and Reliable: “Click” sound tells the preset torque value is reached. Stop applying force when you hear and feel it.
- PRECISE & HIGH QUALITY - Manufactured in Taiwan, our torque wrench is engineered for superior precision. It ships pre-calibrated to +/- 4% accuracy, ensuring dependable results every time. Includes a calibration certificate with a trackable serial number for your assurance.
- DURABLE - Built to last, featuring a reinforced ratchet gear head made from hardened, heat-treated Chrome Vanadium alloy steel for maximum strength and durability.
- LONGEVITY - Protect your investment with our proprietary Electro-Black finish, providing advanced rust and corrosion resistance for extended tool life.
- PERFORMANCE - Easily read and set torque levels with our patent-pending dual-range scale. The high-contrast, yellow-on-black markings are designed for easy visibility, even in low-light conditions.
- OMFORT - Equipped with a reversible ratchet head that drives in both directions and measures torque in a clockwise direction. The ergonomic, knurled handle ensures a non-slip, comfortable grip, reducing hand fatigue.
- [𝐇𝐢𝐠𝐡 𝐀𝐜𝐜𝐮𝐫𝐚𝐜𝐲 & 𝐃𝐮𝐚𝐥 𝐒𝐜𝐚𝐥𝐞] The SUZUME Torque Wrench is a top pick for mechanics, engineers, and DIY enthusiasts alike! With a dual-scale range of (10-170 Ft. Lb/ 14-231 N.m), it's versatile for various tasks. Each 1/2 torque wrench undergoes 10,000 accuracy tests with a ±3% margin, meeting industry standards. Plus, it stays accurate through 10,000+ times without recalibration. Trust SUZUME for quality and peace of mind in every use!
- [𝐌𝐮𝐥𝐭𝐢-𝐬𝐜𝐞𝐧𝐚𝐫𝐢𝐨 𝐔𝐬𝐞] The SUZUME torque wrench 1/2 drive is a versatile tool for truck, car, boat, motorcycle repairs, and home maintenance. It's your go-to solution for any task. Let it be your reliable companion at work, taking the worry out of precision and handling all challenges effortlessly.
- [𝟕𝟐-𝐓𝐨𝐨𝐭𝐡 𝐑𝐚𝐭𝐜𝐡𝐞𝐭 𝐇𝐞𝐚𝐝] The SUZUME 1/2 torque wrench is built for tight spaces with its 72-tooth reversible ratchet head. With just a 5° swing angle, operating it clockwise or counterclockwise is smooth sailing. Adjusting the torque is a breeze—simply pull down the locking knob to set your desired torque and release to lock it in. Thanks to the push-button sleeve replacement feature, assembly is a breeze. Say goodbye to assembly headaches and opt for our torque wrench' for effortless and efficient use!
- [𝐇𝐢𝐠𝐡-𝐪𝐮𝐚𝐥𝐢𝐭𝐲 𝐌𝐚𝐭𝐞𝐫𝐢𝐚𝐥𝐬 𝐟𝐨𝐫 𝐃𝐮𝐫𝐚𝐛𝐢𝐥𝐢𝐭𝐲] The SUZUME torque wrench is made from top-quality hardened chrome vanadium alloy steel (Cr-V), ensuring top-notch performance. Rigorous quality checks guarantee reliability. The electrophoresis-treated surface enhances wear resistance. Laser etched double scales on the 1/2 inch torque wrench ensure clear visibility even in bright sunlight. The ergonomically designed aluminum alloy handle provides a comfortable grip, reducing slippage and making force application easy. Whether you're a professional or a DIY enthusiast, our product ensures a comfortable user experience.
- [𝐋𝐨𝐮𝐝 𝐂𝐥𝐢𝐜𝐤 𝐒𝐨𝐮𝐧𝐝] Enhanced 1/2 drive torque wrench make your work safer and more efficient! Unlike previous models, these upgraded torque wrenches emit a distinct vibration and audible "click" when reaching the desired torque value, ensuring precise tightening without risking damage to mechanical parts. Now, you can feel the torque with ease and work confidently!
- PRECISION-CALIBRATED FOR ACCURACY & RELIABILITY: Experience unparalleled accuracy with a torque wrench certified to ±3% (clockwise). Each tool is meticulously calibrated and tested against rigorous standards to ensure consistent, repeatable performance. Prevent under-torquing (which can lead to loosening) and over-torquing (which can cause damage and failure), protecting your valuable equipment and projects.
- DURABLE & LONG-LASTING CHROME VANALIUM CONSTRUCTION: Built to withstand the demands of a professional garage, the torque wrench is forged from premium Chrome Vanadium steel (Cr-V) for exceptional strength and wear resistance. The polished chrome finish provides superior corrosion resistance, fighting off rust and ensuring smooth operation and a long service life, even in harsh environments.
- AUDIBLE “CLICK” & HAPTIC FEEDBACK FOR EASY USE: Know instantly when you've reached the desired torque setting. The torque wrench emits a loud, clear "CLICK" sound and provides a distinct vibration in the handle you can feel, even while wearing gloves. This dual-signal system allows for precise operation without the need to constantly watch the scale, reducing user error and fatigue.
- REVERSIBLE RATCHET HEAD & DUAL TORQUE SCALES: The 72-tooth reversible ratchet head offers a slim profile for access to tight spaces and a convenient directional switch for quick tightening or loosening. Features dual torque scales (Ft-Lb and Nm) to work seamlessly with a wide range of imperial and metric specifications without needing complex conversions.
- USER-CENTRIC DESIGN & COMPLETE PACKAGE: Designed for comfort and storage, the knurled handle ensures a secure, non-slip grip. After use, simply adjust the scale down to the lowest setting to maintain calibration. The set includes a durable protective storage case, keeping your torque wrench organized, safe from damage, and ready for your next job.
- 【9-in-1 Torque Solution】Complete set includes 1/4", 3/8", and 1/2" drive click torque wrenches plus 6 essential adapters (extension bars, universal joint, drive adapters) securely stored in a sturdy portable case.
- 【High Precision & Dual Scales】Factory-calibrated to ±3% accuracy with included certificate; features dual-range scales (1/4": 10-220 in.lb, 3/8": 5-45 ft.lb, 1/2": 10-170 ft.lb) for versatile application coverage.
- 【Clear & Safe Audible Click】Upgraded loud "Click" sound provides a distinct, reliable signal (strong over 5 N.m, subtle under) when preset torque is reached, preventing overtightening and ensuring safety.
- 【Smooth 72-Tooth Ratchet & Quick Release】Reversible 72-tooth ratchet head offers a low 5° arc swing for use in tight spaces and smooth operation in both directions. Quick-release button ensures secure socket changes.
- 【Durable Construction & Wide Use】Hardened Cr-V steel ratchet heads and phosphated adapters resist wear; aerospace aluminum handles ensure lightweight strength and corrosion resistance. Ideal for precise torque on bikes, motorcycles, cars, trucks, wheels, and industrial applications. Backed by 24-month support.
Last update on 2026-05-31 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.