February 15, 2019 NHTSA CAMPAIGN NUMBER: 19V099000
Protection From High Voltage/FMVSS 305
Potential contact with high voltage sources increases the risk of injury.
NHTSA Campaign Number: 19V099
Manufacturer Ford
Motor Company
Components HYBRID PROPULSION SYSTEM
Potential Number of Units Affected 2,108
Summary
Ford Motor Company (Ford) is recalling certain 2019 Fusion Energi Hybrid models. The affected vehicles may not adequately protect against direct and indirect contact of high voltage sources during normal operation. As such, these vehicles fail to comply with Federal Motor Vehicle Safety Standard (FMVSS) number 305, “Electric-Powered Vehicles: Electrolyte spillage and electrical shock protection.”
Remedy
Ford will notify owners, and dealers will install a Bus Electrical Center (BEC) cover over the high voltage fuses, free of charge. The recall began April 2, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 19C05.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov
Check if your Vehicle has a Recall
March 25, 2019
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Compliance Recall 19C05
Certain 2019 Model Year Fusion Energi Vehicles
High Voltage Wiring Electrical Shock Protection for Bus Electrical Center Fuses
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Fusion Energi | 2019 | Hermosillo | October 1, 2018 through December 14,2018 |
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS COMPLIANCE RECALL
The affected vehicles fail to conform to the new requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) 305 for protection against contact of high voltage sources. Potential contact with high voltage sources increases the risk of injury.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to install a protective cover over the Bus Electrical Center (BEC) fuses inside the high voltage battery compartment. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner letters are expected to be mailed the week of April 1, 2019. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
David J. Johnson
ATTACHMENT I
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Compliance Recall 19C05
Certain 2019 Model Year Fusion Energi PHEV Vehicles
High Voltage Wiring Electrical Shock Protection for the Bus Electrical Center Fuses
OASIS ACTIVATION
OASIS was activated on February, 18, 2019
FSA VIN LISTS ACTIVATION
FSA VIN Lists became available through https://web.fsavinlists.dealerconnection.com on February, 18, 2019. Owner names and addresses will be available by April 12, 2019.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
- Ford has not issued instructions to stop selling/delivering or driving used vehicles under this compliance recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
- For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.
- For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked.
- Ford vehicles – 3 years or 36,000 miles
- Ford
- For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
- Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
- When entering claims, select claim type 31: Field Service Action. The FSA number 19C05 is the sub code.
- For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
- Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
ATTACHMENT II
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Compliance Recall 19C05
Certain 2019 Model Year Fusion Energi Vehicles
High Voltage Wiring Electrical Shock Protection for the Bus Electrical Center Fuses
LABOR ALLOWANCES
| Description | Labor Operation | Labor Time |
| Install BEC fuse protective cover | 19C05B | 0.6 hours |
PARTS REQUIREMENTS / ORDERING INFORMATION
To place an order for the BEC fuse protective cover, submit a VIN-specific Part Order contact via the SSSC Web Contact Site. Open part ordering for part number FM5Z-10A687-H is expected to begin by April 8, 2019.
| Description | Order Quantity | Claim Quantity | Part Number |
| BEC fuse protective cover | 1 | 1 | FM5Z-10A687-H |
Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy and when open ordering resumes.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.
ATTACHMENT III
CERTAIN 2019 MODEL YEAR FUSION ENERGI VEHICLES — HIGH VOLTAGE WIRING ELECTRICAL SHOCK PROTECTION FOR BUS ELECTRICAL CENTER FUSES
OVERVIEW
The affected vehicles fail to conform to the new requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) 305 for protection against contact of high voltage sources. Potential contact with high voltage sources increases the risk of injury.
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to install a protective cover over the Bus Electrical Center (BEC) fuses inside the high voltage battery compartment. This service must be performed on all affected vehicles at no charge to the vehicle owner.
SERVICE PROCEDURE
Recommended Tool List For Replacement:
| General Tools | General Equipment |
| 1/4″ Drive Power Tool | Light |
| 1/4″ Drive Ratchet | |
| 1/4″ Drive 10mm Shallow Socket | |
| 1/4″ Drive 6 inch Extension | |
| 1/4″ Drive Torque Wrench | |
| Trim Tool |
1. Disconnect the High Voltage Battery. Please follow the Workshop Manual (WSM) Procedures in Section 414-03B.
2. Disconnect the 12V battery. Please follow the WSM Procedures in Section 414-01.
3. Lower both the rear seat backrests. See Figure 1.
FIGURE 1
4. Remove the luggage compartment cover on the High Voltage Battery. See Figure 2.
FIGURE 2
5. Remove the panel cover behind the rear seat. See Figure 3.
FIGURE 3
6. Remove the retainers and the RH side duct assembly. See Figure 4.
- Torque to 62 lb.in (7 Nm).
FIGURE 4
7. Remove the retainers and the jumper harness cover. See Figure 5.
- Torque to 71 lb.in (8 Nm).
FIGURE 5
8. Install the BEC protective cover. See Figure 6.
NOTE: BEC protective cover is highlighted in purple for clarity in Figure 6. Actual cover is gray in color.
FIGURE 6
9. Reassemble the vehicle by reversing the removal procedure.
April 2019
* * * IMPORTANT SAFETY RECALL * * *
Compliance Recall Notice 19C05 / NHTSA Recall 19V-099
2019 Fusion Energi
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that your vehicle, with the VIN shown above, fails to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 305; Electric-powered vehicles: electrolyte spillage and electrical shock protection.
We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.
| What is the issue? | On your vehicle, if the high voltage battery service disconnect access panel located behind the rear seat is removed, it may be possible to make contact with an uncovered high voltage fuse through a small gap. |
| What is the risk? | Potential contact with high voltage sources increases the risk of injury. |
| What will Ford and your dealer do? | Ford Motor Company has authorized your dealer to install a protective cover over the fuses inside the high voltage battery compartment free of charge (parts and labor). |
| How long will it take? | The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. |
| What should you do? | Please call your dealer without delay and request a service date for Recall 19C05. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter.
Ford If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. |
| What if you no longer own this vehicle? | If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.
You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. |
| Can we assist you further? | If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our Ford For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Recall 19V-099. |
Thank you for your attention to this important matter.
Ford Customer Service Division
Abril de 2019
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de campaña de cumplimiento 19C05 / Campaña de la NHTSA 19V-099
2019 Fusion Energi
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU.
Ford Motor Company ha determinado que su vehículo, con el VIN que aparece más arriba, no cumple con la norma federal de seguridad para vehículos de motor (FMVSS) n.° 305; vehículos eléctricos: fuga de electrolitos y protección ante descarga eléctrica.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
| ¿Cuál es el problema? | Si se quita el panel de acceso para desconectar la batería de alto voltaje ubicado detrás del asiento trasero de su vehículo, es posible que haga contacto con un fusible de alto voltaje descubierto a través de un pequeño espacio. |
| ¿Qué riesgo existe? | Un posible contacto con las fuentes de alto voltaje aumenta el riesgo de sufrir lesiones. |
| ¿Qué medidas adoptarán Ford y su distribuidor? | Ford Motor Company ha autorizado a su distribuidor a instalar una cubierta protectora sobre los fusibles en el interior del compartimiento de la batería de alto voltaje sin costo alguno (piezas y mano de obra). |
| ¿Cuánto tiempo tomará? | El tiempo necesario para reparar deberá ser menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. |
| ¿Qué debe hacer? | Llame a su distribuidor lo antes posible y solicite una cita de servicio para llevar a cabo la campaña 19C05. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta.
Para esta campaña de conformidad, Ford Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.Fordowner.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Tenga presente que: la ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones, como reserva y pago de estacionamientos en ciertos lugares, además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. |
| ¿Qué pasa si usted ya no es el propietario del vehículo? | Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. |
| ¿Podemos hacer algo más por usted? | Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda.
PROPIETARIOS MINORISTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, 8:00 am a 8:00 pm (hora local). PROPIETARIOS DE FLOTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.fleet.ford Los representantes atienden de lunes a viernes, 8:00 am a 8:00 pm (hora local). Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite www.safercar.gov. Mencione la campaña 19V-099 de la NHTSA. |
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
1 Affected Product
Vehicle
8 Associated Documents
ISSUED Owner Notification Letter(Part 577)
RCONL-19V099-9233.pdf 88.661KB
Manufacturer Notices(to Dealers,etc)- NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice – Compliance Recall 19C05 Certain 2019 Model Year Fusion Energi High Voltage Wiring Electrical Shock Protection
Miscellaneous Document – Ford Media Center – FORD MOTOR COMPANY ISSUES SAFETY COMPLIANCE RECALL ON SELECT 2019 FUSION ENERGI VEHICLES
RMISC-19V099-2645.pdf 82.369KB
Non-Compliance Notice 573 Report FMVSS 305
RCLRPT-19V099-9948.PDF 214.498KB
Recall Acknowledgement
Manufacturer Notices(to Dealers,etc)- SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 19C05 Certain 2019 Model Year Fusion Energi Vehicles High Voltage Wiring Electrical Shock Protection for Bus Electrical Center Fuses
RCMN-19V099-2373.pdf 1098.119KB
Recall Quarterly Report #1, 2019-2
RCLQRT-19V099-0860.PDF 211.13KB
Recall Quarterly Report #2, 2019-3
RCLQRT-19V099-8728.PDF 211.237KB
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