NHTSA ID Number: 10153935
Manufacturer Communication Number: TSB 18-2373
Summary
Some 2012-2018 Focus Electric, 2013-2017 C-Max Energi, and 2013-2019 Fusion Energi plug-in hybrid electric vehicles (PHEV) may exhibit the high voltage (HV) battery failing to charge while connected to the second Generation 120-volt electric vehicle service equipment (EVSE) charge cord. Follow the Service Procedure steps to correct the condition.
19 Affected Products
Vehicles
This bulletin supersedes 18-2216. Reason for update: Replace Awareness/Interim Message
Model:
2012-2018 Focus Electric
2013-2017 C-MAX Energi
2013-2019 Fusion Energi
Summary
This article supersedes TSB 18-2216 to update the vehicle model years affected.
Issue: Some 2012-2018 Focus Electric, 2013-2017 C-Max Energi, and 2013-2019 Fusion Energi plug-in hybrid electric vehicles (PHEV) may exhibit the high voltage (HV) battery failing to charge while connected to the second Generation 120-volt electric vehicle service equipment (EVSE) charge cord.
Action: Follow the Service Procedure steps to correct the condition.
Service Procedure
1. Does the EVSE charge cord fail to charge the HV battery?
(1). Yes – proceed to Step 2.
(2). No – this article does not apply. Refer to Workshop Manual (WSM), Section 414-03B for normal diagnostics.
2. Does the vehicle utilize a second generation EVSE charge cord; identified by a black vehicle side plug handle? (Figure 1)
(1). Yes – proceed to Step 3.
(2). No – this article does not apply.
Figure 1
3. The second generation EVSE charge cord requires a ground. The first generation charge cord, identified by a white section on the vehicle side plug, did not. The ground and power polarity can be verified using an analog 120-volt receptacle tester obtained locally. (Figure 2) The customer/dealership can verify the home power receptacle is wired correctly using the tester and observing the lights on the tester. On the EVSE charge cord, if the power LED is off and the fault indicator is on steady, the wall outlet is not grounded properly. This is a non-warrantable repair.
Figure 2
4. WSM Section 414-03B has been updated to reflect both versions of EVSE charge cord diagnostics.
SEOCONTENT-START
TECHNICAL SERVICE BULLETIN
HV Battery Does Not Charge Using Second Generation 120-Volt Charge Cord (EVSE)
Warranty Status: Information Only.
Repair/Claim Coding
| Causal Part: | IN |
| Condition Code: | 12 |
SEOCONTENT-END
18-2373
11 December 2018
18-2216
19 July 2018
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- ❤ [2 Operating Modes: Plug-charge(The Default Setting) or APP Start Mode & Smart Touch Screen]: The LED Screen Clearly show the Amperage, charging speed, input voltage, delay time, etc. For the touch buttons: 1. Pull out the charging gun before press the button, otherwise no respond; 2. Long press "Ⓐ" or "Time" button to adjust the amperage from 16A to 32A freely or Set the charging start time; 3. You can do "factory reset" if doesn't charging.
- ❤ [Smart WIFI APP, You can Set the Charging Period]: Check the charging cost, history, fully-charged notification, track the charging status, during off-peak period, etc. ❤ [Wi-Fi Reset/Factory Reset Function, Add New Device Quickly]: If you can't find your device or you have replaced a new phone, just pull out the charging gun, simultaneously long press the Ⓐ button and time adjustment button on the product screen until it shows "Factory Reset", then re-start your device.
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- Indication Displays - LED display that can tell you the status as well as indicate errors while charging your electric vehicle.
- Charge with Confidence: ChargePoint builds reliable, flexible EV charging stations for home, business, and fleets. Get 24/7 support and access to hundreds of thousands of North American charging locations
- Charge Smart: With the user-friendly ChargePoint Mobile App, you can control your electric car charger, manage reminders, connect to smart home devices, find stations, get data and charging info, and access the latest features
- Vast Network: Wherever you go, ChargePoint’s network includes 274k+ stations across North America and Europe and 565k+ roaming partner stations
- Safe & Durable: Rely on this UL-certified EV charger for safe home charging. It can be installed indoors or outdoors by an electrician and includes a cold-resistant cable
- Fast & Powerful: This EV charger charges 9× faster than a 120V outlet, delivering up to 45 mi/hr., dependent upon your vehicle. It features a J1772 connector for all non-Tesla EVs and plugs into a 240V outlet with a 14-50 receptacle, requiring a 40A or 50A circuit. For Tesla EVs, this will require an adapter
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- 24-foot cable length
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