January 2, 2019 NHTSA CAMPAIGN NUMBER: 19V023000
Insufficient Front Seat Frame Weld/FMVSS 207, 210
A loose seat back can increase the risk of injury in a crash.
NHTSA Campaign Number: 19V023
Manufacturer Ford
Motor Company
Components SEATS
Potential Number of Units Affected 63
Summary
Ford Motor Company (Ford) is recalling certain 2019 Ford EcoSport vehicles. The front seat frames may have been improperly welded, resulting in the seat back being improperly secured. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, “Seating Systems,” and 210, “Seat Belt Assembly Anchorages.”
Remedy
Ford has notified owners, and dealers will replace the front seat assemblies, free of charge. Parts are currently not available. An interim owner notification was mailed on February 15, 2019 to inform owners of the issue. A second notice will be sent when parts are available. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 18C08.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
April 25, 2019
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 18C08
Certain 2018 Model Year EcoSport Vehicles
Front Seat Replacement
REF: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice – Compliance Recall 18C08
Dated: January 3, 2019
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| EcoSport | 2018 | Chennai | July 10, 2018 through July 23, 2018 |
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS COMPLIANCE RECALL
In some of the affected vehicles, the front seat frames may contain insufficient weld penetration, which may result in seat squeak or rattle noise or a seat back that is loose. A seat back with insufficient weld penetration may have reduced strength, potentially increasing the risk of injury in a crash. This may not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) No. 207: Seating Systems, and FMVSS No. 210: Seat Belt Assembly Anchorages.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to review the Front Seat Replacement Identification Chart in ATTACHMENT IV to identify which seats require replacement by VIN, and replace the affected seat(s). This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner letters are expected to be mailed the week of April 15, 2019. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Attachment IV: Front Seat Replacement Identification Chart
Owner Notification Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
David J. Johnson
ATTACHMENT I
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 18C08
Certain 2018 Model Year EcoSport Vehicles
Front Seat Replacement
OASIS ACTIVATION
OASIS was activated on January 3, 2019.
FSA VIN LISTS ACTIVATION
FSA VIN Lists became available through https://web.fsavinlists.dealerconnection.com on January 3, 2019. Owner names and addresses will be available by April 26, 2019.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
- Ford has not issued instructions to stop selling/delivering or driving used vehicles under this compliance recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
- For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.
- For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked.
- Ford vehicles – 3 years or 36,000 miles
- Ford
- For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
- Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
- When entering claims, select claim type 31: Field Service Action. The FSA number (18C08) is the sub code.
- For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
- Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
ATTACHMENT II
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 18C08
Certain 2018 Model Year EcoSport Vehicles
Front Seat Replacement
LABOR ALLOWANCES
| Description | Labor Operation | Labor Time |
| Replace one front seat (right hand or left hand) Includes time for passenger seat Occupant Classification System (OCS) reset* | 18C08B | 0.5 Hours |
| Replace both front seats Includes time for passenger seat OCS reset* | 18C08C | 0.8 Hours |
* Assumes OCS reset is successful on the first attempt. If OCS reset is not successful on the first attempt, additional labor time may be requested by submitting an Approval Request to the SSSC Web Contact Site.
PARTS REQUIREMENTS / ORDERING INFORMATION
| Description | Order Quantity | Claim Quantity | Part Number |
| Seat assembly – Use the Front Seat Replacement Identification Chart in ATTACHMENT IV to identify correct replacement part numbers by VIN | As Required | Refer to Attachment IV | |
| Bolt (4 per package) | 1 | 2 | W719004-S451 |
| Bolt (4 per package) | 1 | 2 | W709980-S451 |
Order your parts through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.
ATTACHMENT III
CERTAIN 2018 MODEL YEAR ECOSPORT VEHICLES – FRONT SEAT REPLACEMENT
OVERVIEW
In some of the affected vehicles, the front seat frames may contain insufficient weld penetration, which may result in seat squeak or rattle noise or a seat back that is loose. A seat back with insufficient weld penetration may have reduced strength, potentially increasing the risk of injury in a crash. This may not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) No. 207: Seating Systems, and FMVSS No. 21O: Seat Belt Assembly Anchorages.
Before demonstrating or delivering any new in-stock vehicles involvedin this recall, dealers are to review the Front Seat Replacement Identification Chart in ATTACHMENT IV to identify which seats require replacement by VIN, and replace the affected seat(s). This service must be performed on all affected vehicles at no charge to the vehicle owner.
SERVICE PROCEDURE
Recommended Tool List For Replacement:
| General Tools | General Equipment |
| 3/8″ Drive Ratchet | Light |
| 3/8″ Drive Torque Wrench | |
| 3/8″ Drive 10mm and 13mm Socket | |
| 3/8″ Drive 2 inch Extension |
NOTE: Refer to Attachment IV to identify the complete seat assembly that requires replacement, based on the vehicle’s VIN.
1. Replace the affected seat(s). Please follow the Workshop Manual (WSM) Procedures in Section 501-10A.
- If the front passenger seat assembly is being replaced, proceed to Occupant Classification System (OCS) Reset.
Occupant Classification System (OCS) Reset
WARNING: OCS parts are calibrated as an assembly and must only be replaced in the configuration they are sold. Never separate parts of an assembly. Failure to follow this instruction may result in incorrect operation of the OCS and increases the risk of serious personal injury or death in a crash.
WARNING: Make sure the complete front passenger seat assembly is correctly installed to the vehicle before using System Reset to rezero the seat weight. Failure to follow these instructions may result in incorrect operation of the OCS and increases the risk of serious personal injury or death in a crash.
NOTICE: To prevent system failure, take the following precautions before carrying out the OCS reset.
- Make sure the voltage to the OCSM is greater than 8 volts and less than 18 volts.
- Make sure the OCS is not below 6° C (42.812 F) or above 36° C (96.7° F) when initiating the OCS reset process. If the vehicle has been exposed to extreme cold or hot temperatures, the vehicle must be exposed and kept at a temperature between 6° C (42.812 F) to 36 12 C (96.7 12 F ) for a minimum of 30 minutes.
- Make sure nothing is present on the passenger seat before and during the OCS reset process.
- Prior to carrying out the OCS reset, make sure a minimum of 8 seconds has elapsed after cycling the ignition switch on.
1. Using a diagnostic scan tool, carry out the OCS reset. Cycle the ignition switch after the OCS reset.
2. If the first system reset attempt was successful, proceed to prove out the SRS.
3. If the first system reset attempt was not successful, carry out a thorough visual inspection of the OCS connector and wiring for damage, pressure sensor hose for kinks and or damage, and seat-related wiring harness and body wiring harness terminals and connectors for damage. Repair any concerns found and proceed to the next step.
4. Carry out a second OCS reset. Cycle the ignition switch after the OCS reset. If the second attempt is unsuccessful, install a new OCS service kit.
5. Prove out the SRS. Verify all airbags are installed and connected and the ignition is OFF. Wait 10 seconds then turn the ignition ON and monitor the airbag warning indicator. The airbag warning indicator illuminates continuously for approximately 6 seconds and turns off. Continue to monitor the airbag warning indicator for approximately 30 seconds, as this is the time required for the RCM to complete testing of the SRS.
- If a SRS fault is present , the airbag warning indicator either fails to light, remains lit continuously or flashes. The flashing may not occur until approximately 30 seconds after the ignition has been turned from OFF to ON. If this occurs, diagnose and repair any SRS faults before proceeding with other repairs.
- If, after the ignition has beenturned on for 30 seconds,the airbag warning indicator remains unlit with no chime or SRS message displayed in the message center, no SRS fault is present.
- If the airbag warning indicator is inoperative and a SRS fault exists, a chime sounds in a pattern of 5 sets of 5 beeps or a message displays in the message center. If this occurs, diagnose and repair the airbag warning indicator and any SRS faults before proceeding with other repairs.
6. Using a diagnostic scan tool, clear all Continuous Memory Diagnostic Trouble Codes (CMDTCs) from all modules.
May 2019
* * * IMPORTANT SAFETY RECALL * * *
Compliance Recall Notice 18C08 / NHTSA Recall 19V-023
2018 Ecosport
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that your vehicle, with the VIN shown above, fails to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 207: Seating Systems, and No. 210: Seat Belt Assembly Anchorages.
We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.
| What is the issue? | On your vehicle, it may be possible that a front seat frame was not welded properly during manufacturing. |
| What is the risk? | A seat frame that was not welded properly may have reduced strength, potentially increasing the risk of injury in a crash. |
| What will Ford and your dealer do? | Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace affected seat assemblies free of charge (parts and labor). |
| How long will it take? | The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. |
| What should you do? | Please call your dealer without delay and request a service date for Recall 18C08. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter.
Ford If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. |
| What if you no longer own this vehicle? | If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.
You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. |
| Can we assist you further? | If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our Ford For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Recall 19V-023. |
Thank you for your attention to this important matter.
Ford Customer Service Division
Mayo de 2019
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de campaña 18C08 / Campaña 19V-023 de la NHTSA
2018 Ecosport
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU.
Ford Motor Company ha determinado que su vehículo, con el VIN que aparece más arriba, no cumple con la norma federal de seguridad para vehículos de motor (FMVSS) n.° 207: sistemas de asientos y n.° 210: anclajes del ensamble del cinturón de seguridad.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
| ¿Cuál es el problema? | Es posible que en su vehículo, al momento de la fabricación, no se haya soldado correctamente el armazón del asiento delantero. |
| ¿Qué riesgo existe? | Un armazón de asiento no soldado correctamente podría ofrecer una menor resistencia, lo cual aumentaría el riesgo de sufrir lesiones en un choque. |
| ¿Qué medidas adoptarán Ford y su distribuidor? | En este momento las piezas para reparar su vehículo se encuentran disponibles. Ford Motor Company ha autorizado a su distribuidor a reemplazar los ensambles de los asientos afectados sin costo alguno (piezas y mano de obra). |
| ¿Cuánto tiempo tomará? | El tiempo necesario para reparar será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. |
| ¿Qué debe hacer? | Llame a su distribuidor lo antes posible y solicite una cita de servicio para llevar a cabo la campaña 18C08. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta.
Para esta campaña de conformidad, Ford Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.Fordowner.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Tenga presente que la ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia de dicho aviso al arrendatario en un plazo de diez días. NOTA: puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones, como reserva y pago de estacionamientos en ciertos lugares, además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. |
| ¿Qué pasa si usted ya no es el propietario del vehículo? | Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. |
| ¿Podemos hacer algo más por usted? | Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda.
PROPIETARIOS MINORISTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, 8:00 am a 8:00 pm (hora local). PROPIETARIOS DE FLOTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.fleet.ford Los representantes atienden de lunes a viernes, 8:00 am a 8:00 pm (hora local). Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite www.safercar.gov. Mencione la campaña 19V-023 de la NHTSA. |
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
1 Affected Product
Vehicle
| FORD | ECOSPORT | 2019 |
9 Associated Documents
Manufacturer Notices(to Dealers,etc) – NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice – Compliance Recall 18C08 Certain 2019 Model Year EcoSport Vehicles Front Seat Replacement
Miscellaneous Document – FORD MEDIA CENTER – Ford Motor Company Issues Two Recalls in North America
RMISC-19V023-7863.pdf 17.853KB
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-19V023-6151.pdf 41.313KB
Recall Acknowledgement
RCAK-19V023-7288.pdf 245.731KB
Non-Compliance Notice 573 Report/FMVSS 207, 210
RCLRPT-19V023-5311.PDF 214.548KB
Manufacturer Notices(to Dealers,etc) – SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 18C08
RCMN-19V023-2657.pdf 963.421KB
ISSUED Owner Notification Letter(Part 577)
RCONL-19V023-1787.pdf 44.147KB
Recall Quarterly Report #1, 2019-2
RCLQRT-19V023-8957.PDF 211.135KB
Recall Quarterly Report #2, 2019-3
RCLQRT-19V023-7338.PDF 211.238KB
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