June 1, 2018
TO: All U.S. Ford
and Lincoln Dealers
SUBJECT: NEW VEHICLE DELIVERY HOLD
Update Prior to Sale 18U17 – Supplement #1
Certain 2018 Model Year Escape and MKC Vehicles
Rear Brake Caliper Bolt Torque
New! REASON FOR THIS SUPPLEMENT
Affected Vehicles: Additional vehicles have been identified that are affected by this concern.
PROGRAM TERMS
This program will be in effect through May 31, 2019.
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Escape | 2018 | Louisville | January 7, 2018 through February 24, 2018 |
| MKC | February 6, 2018 through February 23, 2018 |
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS PROGRAM
In some of the affected vehicles, the rear brake caliper bolts may not be torqued properly. Vehicles with improperly torqued rear brake caliper bolts may experience noise and vibration while driving.
SERVICE ACTION
Before delivering any new in-stock vehicles involved in this program, dealers are to verify the rear brake caliper anchor plate bolts and rear brake caliper guide pin bolts torque. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters will not be mailed for this program.
New! ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
David J. Johnson
ATTACHMENT I
NEW VEHICLE DELIVERY HOLD
Update Prior to Sale 18U17 – Supplement #1
Certain 2018 Model Year Escape and MKC Vehicles
Rear Brake Caliper Bolt Torque
New! OASIS ACTIVATION
OASIS was activated on May 23, 2018. OASIS will be activated for newly added vehicles on June 1, 2018.
New! FSA VIN LISTS ACTIVATION
FSA VIN Lists became available through https://web.fsavinlists.dealerconnection.com on May 23, 2018. FSA VIN Lists for newly added vehicles will be available on June 1, 2018.
SOLD VEHICLES
Repair affected vehicles brought to your dealership for service. Complete the program and inform the customer.
STOCK VEHICLES
Correct all affected units in your new vehicle inventory before delivery.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are not eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA are covered under new vehicle bumper-to-bumper warranty, no SSSC approval is required.
CLAIMS PREPARATION AND SUBMISSION
- Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
- When entering claims, select claim type 31: Field Service Action. The FSA number 18U17 is the sub code.
- Labor Operation – 18U17B
- For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
- Additional labor and/or parts must be claimed as related damage on a separate repair line from the FSA. IMPORTANT: Click the radio button on the Related Damage Indicator.
ATTACHMENT II
NEW VEHICLE DELIVERY HOLD
Update Prior to Sale 18U17 – Supplement #1
Certain 2018 Model Year Escape and MKC Vehicles
Rear Brake Caliper Bolt Torque
LABOR ALLOWANCES
| Description | Labor Operation | Labor Time |
| Torque All Rear Brake Caliper Anchor Plate Bolts and Guide Pin Bolts (Includes Time To Replace Brake Caliper Anchor Plate Bolt(s) As Required) | 18U17B | 0.6 Hours |
PARTS REQUIREMENTS / ORDERING INFORMATION
Parts are not currently available in sufficient quantities to repair all vehicles. At this time, repair customer vehicles that arrive at your dealership and dealer stock vehicles with a signed sales contract. It is anticipated that parts will be available for open ordering the week of June 4, 2018.
SSSC Web Contact Site:
To place an order for brake caliper anchor plate bolts submit a VIN-specific Part Order contact via the SSSC Web Contact Site.
| Description | Order Quantity | Claim Quantity | Part Number |
| Brake Caliper Anchor Plate Bolts | As Required | W715624-S439 | |
Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy and when open ordering resumes.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.
Update Prior to Sale 18U17
June 1, 2018
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Last update on 2026-05-31 / Affiliate links / Images from Amazon Product Advertising API
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