Special Field Action 18L02 – California Emission Warranty Parts Coverage – 2017 Ford & Lincoln

NHTSA ID Number: 10143114

Manufacturer Communication Number: 18L02

Summary

Certain 2017 Model Year Multiple Vehicle Lines – California Emission Warranty Parts Coverage

 

15 Affected Products

Vehicles

FORD	EDGE	2017
FORD	EXPLORER	2017
FORD	F-150	2017
FORD	FIESTA	2017
FORD	FLEX	2017
FORD	FOCUS	2017
FORD	FUSION	2017
FORD	MUSTANG	2017
FORD	TAURUS	2017
FORD	TRANSIT	2017
FORD	TRANSIT CONNECT	2017
LINCOLN	CONTINENTAL	2017
LINCOLN	MKT	2017
LINCOLN	MKX	2017
LINCOLN	MKZ	2017

 

---

June 14, 2018

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: DELIVERY HOLD – Special Field Action 18L02
Certain 2017 Model Year Multiple Vehicle Lines
California Emission Warranty Parts Coverage

 

AFFECTED VEHICLES

Vehicle	Model Year	Assembly Plant	Build Dates
Explorer	2017	Chicago	May 23, 2016 through July 20, 2017
Taurus			October 27, 2016 through August 8, 2017
Fiesta		Cuautitlan	November 28, 2016 through July 19, 2017
F-150		Dearborn	March 14, 2016 through July 2, 2017
Continental		Flat Rock	July 13, 2016 through July 26, 2017
Mustang			June 1, 2016 through July 21, 2017
Fusion		Hermosillo	January 14, 2016 through August 2, 2017
MKZ			March 16, 2016 through September 5, 2017
F-150		Kansas City	October 15, 2016 through August 18, 2017
Transit			August 3, 2016 through July 26, 2017
F-Super Duty		Kentucky	April 25, 2016 through November 18, 2017
Focus		Michigan	November 2, 2016 through July 17, 2017
Edge		Oakville	October 5, 2016 through 25 August 25, 2017
Flex			October 19, 2016 through June 19, 2017
MKT			August 17, 2016 through June 19, 2017
MKX			October 13, 2016 through September 28, 2017
Focus RS		Saarlouis	September 20, 2016 through July 21, 2017
Transit Connect		Valencia (Spain)	August 2, 2016 through July 28, 2017

 

Affected vehicles are identified in OASIS and FSA VIN Lists.

 

REASON FOR THIS ACTION

In all of the affected vehicles, the long term defects warranty parts list in the California emissions warranty section of the Warranty Guide incorrectly omitted applicable parts.

All parts that were incorrectly excluded in the original 2017 Model Year Ford, Lincoln, Ford Hybrid, or Lincoln Hybrid Warranty Guide, and listed on either the updated 2017 Ford Warranty Addendum or the 2017 Lincoln Warranty Addendum, are covered for vehicles registered in California, Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Rhode Island, Vermont, and Washington for 7 years/70,000 miles, whichever first occurs.

Note:  This Special Field Action 18L02 is related to Customer Satisfaction Program 18M02, which is being released at the same time.  Special Field Action 18L02 addresses customer notification, while Customer Satisfaction Program 18M02 addresses the warranty extension.

 

SERVICE ACTION

Before delivering any of the vehicles involved in this program, dealers are to perform the following:

• Stock Vehicles: Dealers are to install applicable Attachment IV:  2017 Ford, Lincoln, Ford Hybrid, or Lincoln Hybrid Warranty Addendum parts list, as applicable, in their stock vehicles and leave the original supplement.
• Sold Vehicles: Dealer action is NOT required for sold vehicles.  Customers that have taken delivery of their vehicles will be sent a letter informing them that the California long-term emissions warranty coverage is being extended for selected parts.

If a vehicle meeting the coverage criteria (including the state of registration) requires service, dealers are to search the parts list in Attachment V to confirm any extended warranty coverage.  This service must be performed at no charge to the vehicle owner.

 

OWNER NOTIFICATION MAILING SCHEDULE

Owner Letters are expected to be mailed the week of July 23, 2018.  Dealers should extend the warranty coverage on affected vehicles as listed in Attachment V, whether or not the customer has received a letter.

 

EXPIRATION DATE

This program extends the California emissions warranty coverage of affected vehicles to 7 years,

70,000 miles, whichever occurs first.  Expiration of coverage is determined on a vehicle-specific basis.

 

ATTACHMENTS

Attachment I:Administrative Information
Attachment II:Labor Allowances and Parts Ordering Information
Attachment III:Technical Information – Not Applicable For This Program
Attachment IV:2017 Ford, Lincoln, Ford Hybrid, and Lincoln Hybrid Warranty Addendum
Attachment V:Additional Parts Receiving California 7/70 Emissions Warranty Coverage
Owner Notification Letters

 

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site.  The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

 

David J. Johnson

---

ATTACHMENT I

DELIVERY HOLD – Special Field Action 18L02
Certain 2017 Model Year Multiple Vehicle Lines
California Emission Warranty Parts Coverage

 

OASIS ACTIVATION

OASIS will be activated on June 14, 2018.

 

FSA VIN LISTS ACTIVATION

FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on June 14, 2018.  Owner names and addresses will be available by August 7, 2018.

NOTE:  Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records.  The use of such motor vehicle registration data for any purpose other than in connection with this program is a violation of law in several states, provinces, and countries.  Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service action.

 

SOLD VEHICLES

Letters are being mailed to vehicle owners, with instructions to insert the letters into their existing Warranty Guides for future reference.

 

STOCK VEHICLES

• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.

 

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this Field Service Action.

 

CLAIMS PREPARATION AND SUBMISSION

• Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
  • When entering claims, select claim type 31: Field Service Action. The FSA number 18L02 is the sub code.
  • For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Additional labor and/or parts must be claimed as related damage on a separate repair line from the FSA. IMPORTANT: Click the radio button on the Related Damage Indicator.

---

ATTACHMENT II

DELIVERY HOLD – Special Field Action 18L02
Certain 2017 Model Year Multiple Vehicle Lines
California Emission Warranty Parts Coverage

 

LABOR ALLOWANCES

Description	Labor Operation	Labor Time
Unsold Vehicles Only:  Place Attachment IV:  2017 Ford, Lincoln, Ford Hybrid, or Lincoln Hybrid Warranty Addendum, as applicable, in stock units, close both 18M02 and 18L02 recalls.	18L02B	0.2 Hours

 

PARTS REQUIREMENTS

Parts are not required to complete this repair.

---

2017 FORD HYBRID WARRANTY ADDENDUM

The chart on the following page replaces the chart with the title
COVERAGE FOR 2017 MODEL VEHICLES UNDER LONG
TERM DEFECTS WARRANTY found on Page 29 in The New
Vehicle Limited Warranty for Your 2017-Model Vehicle under
the section called What is Covered?.

HM6J 19T201 GA
June 2017
1st Printing

 

COVERAGE FOR 2017 MODEL VEHICLES
(GVWR OF 14,000 LBS. OR LESS)
UNDER LONG TERM DEFECTS WARRANTY
(Coverage for up to 7 years/70,000 miles, whichever first occurs)

Part Name	2.0L C-Max Hybrid	2.0L Fusion Hybrid
Brake Vacuum Pump	X(5)	X(5)
Power Steering Wiring Assembly		X
EPAS Harness (Power Steering)(MIL concerns only)		X
Catalytic Converter	X	X
Cam Timing Assembly	X	X
Hybrid Powertrain Control Module	X(5)	X(5)
Inverter System Controller	X(5)	X(5)
Transmission Range Sensor/Detent Assembly	X
Electrical Water Pump Assembly	X
Fuel Tank	X	X
Fuel Delivery Module	X	X
Exhaust Manifold Gasket		X
Battery Energy Control Module	X	X
On-Board Battery Charger	X(5)	X(5)
High Voltage Traction Battery	X	X
Instrument Cluster (1)	X	X
Powertrain Control Wiring Harness (2)		X
Powertrain Control Module (PCM)/ Engine Control Module (ECM)	X	X
Main Body Wiring Harness (2)		X
Dash Panel & Headlamp Junction Wiring (2)		X
Main Wiring Assembly (2)	X	X
Fuel Sender Wiring Assembly (2)		X
Roof Wiring Harness (2)	X
Main Jumper Wiring Assembly (2)	X	X
Electric Coolant Heater Assembly (2)	X	X

 

(1) for Service Engine Soon/Malfunction Indicator Lamp (MIL) functionality concerns only
(2) for MIL illumination only
(3) for EcoBoost Engine only
(4) for non-EcoBoost Engine only
(5) for Plug-in Hybrid vehicles only

 

---

2017 Ford Warranty addendum

The chart on the following page replaces the chart with the title
COVERAGE FOR 2017 MODEL VEHICLES UNDER LONG
TERM DEFECTS WARRANTY found on Page 29 in The New
Vehicle Limited Warranty for Your 2017-Model Vehicle under
the section called What is Covered?.

 

HW7J 19T201 GA
June 2017
1st Printing

COVERAGE FOR 2017 MODEL VEHICLES (GVWR OF 14,000 LBS. OR LESS)
UNDER LONG TERM DEFECTS WARRANTY
(COVERAGE FOR UP TO 7 YEARS/70,000 MILES, WHICHEVER FIRST OCCURS)

Part Name

1.0L Fiesta

1.0L Focus

1.5L Fusion

1.6L Fiesta

1.5L Escape

2.0L Focus

2.0L Fusion

2.0L Edge

2.0L Escape

2.0L Taurus

2.3L Explorer

2.3L Focus

2.3 Mustang

2.5L Fusion

2.5L Escape

2.5L Transit Connect

2.7L Edge

2.7L F-150

2.7 Fusion

3.2L Transit

3.5L Edge

3.5L Explorer

3.5L Expedition

3.5L Flex

3.5L F-150

3.5L Taurus

3.5L Transit

3.7L Explorer

3.7 Mustang

3.7L Taurus

3.7L Transit

5.0L F-150

5.0L Mustang

5.2L Mustang

6.2L Econoline

6.2L Superduty

6.7L Superduty

6.8L Superduty

6.8L Econoline

6.8L Motorhome & Stepvan Chassis

ABS Electronic control Module

X

X

X

Catalytic Converter

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

Catalyst Inlet Pipe

X

X

Catalyst and Particulate Filter Assembly

X

X

DEF Tank

X

DEF Tank

X

Cam Timing Assembly

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

Engine Variable Timing Assembly

X(3)

X

X

Engine Variable Camshaft Timing Solenoid

X(3)

X

X

X

X

Crankshaft Position Sensor (CKP)

X

Variable Camshaft Timing Assembly

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

Valve Rocker cover Assembly (RH, LH)

X

X

CHT Sensor

X

Turbocharger

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X(3)

X

X

X

X

X

X

Charge Air Cooler

X

X

X

Exhaust Manifold and Turbo to Up-Pipe Gaskets / Exhaust manifold Exhaust Left Bank Gasket

X

Transmission Control Module Assembly

X

X

Trans Internal MLF Wiring Harness

X

Pressure Regulator Sensor

X

Transmission Solenoid Assembly

X

X

X

X

X

X

X

X

X

X

X

X

X

X

Fuel Tank

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

Fuel Tank Shield

X

X

X

Auxiliary Fuel Tank Filler Kit

X

X

Fuel Supply Manifold Assembly

X

X(3)

X

X

X

X

X

X

Sensor to Rail Fuel Line

X

Fuel Tank Sender

X

Fuel Delivery Module

X

X

X

X

X

X

X(3)

X

X

X

X

X

Fuel Pump to Fuel Rail Tube

X

X

X

X

X

 

(1) for Service Engine Soon/Malfunction Indicator Lamp (MIL) functionality concerns only
(2) for MIL illumination only
(3) for EcoBoost Engine only

 

COVERAGE FOR 2017 MODEL VEHICLES (GVWR OF 14,000 LBS. OR LESS)
UNDER LONG TERM DEFECTS WARRANTY
(COVERAGE FOR UP TO 7 YEARS/70,000 MILES, WHICHEVER FIRST OCCURS)

Part Name

1.0L Fiesta

1.0L Focus

1.5L Fusion

1.6L Fiesta

1.5L Escape

2.0L Focus

2.0L Fusion

2.0L Edge

2.0L Escape

2.0L Taurus

2.3L Explorer

2.3L Focus

2.3 Mustang

2.5L Fusion

2.5L Escape

2.5L Transit Connect

2.7L Edge

2.7L F-150

2.7 Fusion

3.2L Transit

3.5L Edge

3.5L Explorer

3.5L Expedition

3.5L Flex

3.5L F-150

3.5L Taurus

3.5L Transit

3.7L Explorer

3.7 Mustang

3.7L Taurus

3.7L Transit

5.0L F-150

5.0L Mustang

5.2L Mustang

6.2L Econoline

6.2L Superduty

6.7L Superduty

6.8L Superduty

6.8L Econoline

6.8L Motorhome & Stepvan Chassis

Fuel Pump Assembly

X

X

X

X

X

X

Turbocharger Control Solenoid

X

X

X

X(3)

X

X

X

X

X

Intake Manifold

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

Exhaust Manifold (Right-Hand)

X

X

X

X(3)

X

X

X

X

X

X

X

X

X

X

X

Exhaust Manifold (Left-Hand)

X

X

X

X

X

X(3)

X

X

X

X

X

X

X

X

X

X

X

X

Exhaust Manifold Gasket

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

Flat/Ring Exhaust Gasket

X

X

X

X

X

X

X

X

X

EGR Cooler Bypass Control Solenoid

X

X

X

X

X

X

X

Outlet Tube

X

Exhaust Adapter

X

X

X

High Pressure Fuel Inejctor Pump

X

Fuel Injector Manifold Return Line

X

X

Fuel Injector

X

X

X(3)

X

X

X

Fuel Injector Fuel Supply Manifold

X

X

X

X

X

X

X

X

Air Intake Throttle Body

X

X

X

Fuel Injector Wiring Harness (2)

X

X

Instrument Cluster (1)

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

Powertrain Control Wiring Harness (2)

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

Sensor Coolant Temp

X

X

X

Powertrain Control Module (PCM)/ Engine Control Module (ECM)

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

Knock Sensor

X

X

Main Body Wiring Harness (2)

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

Dash Panel & Headlamp Junction Wiring (2)

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

Main Wiring Assembly (2)

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

Rear Lamp Wiring Assembly (2)

X

X

X

X

X

X

X

X

X

X

Fuel Sender Wiring Assembly (2)

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

Interior Wiring Assembly (2)

X

X

X

X

X

X

Roof Wiring Harness (2)

X

X

X

Main Jumper Wiring Assembly (2)

X

X

X

X

X

X

 

(1) for Service Engine Soon/Malfunction Indicator Lamp (MIL) functionality concerns only
(2) for MIL illumination only
(3) for EcoBoost Engine only

 

---

2017 LINCOLN HYBRID WARRANTY ADDENDUM
The chart on the following page replaces the chart with the title
COVERAGE FOR 2017 MODEL VEHICLES UNDER LONG
TERM DEFECTS WARRANTY found on Page 26 in The New
Vehicle Limited Warranty for Your 2017-Model Vehicle under
the section called What is Covered?.

 

HH6J 19T201 FA
June 2017
1st Printing

 

COVERAGE FOR 2017 MODEL VEHICLES
(GVWR OF 14,000 LBS. OR LESS)
UNDER LONG TERM DEFECTS WARRANTY
(Coverage for up to 7 years/70,000 miles, whichever first occurs)

Part Name	2.0L MKZ Hybrid
Brake Vacuum Pump	X
Power Steering Wiring Assembly	X
Catalytic Converter	X
Cam Timing Assembly	X
Variable Camshaft Timing Assembly	X
Inverter System Controller	X
Fuel Tank	X
Fuel Delivery Module	X
Exhaust Manifold Gasket	X
Flat/Ring Exhaust Gasket	X
High Voltage Traction Battery	X
Instrument Cluster (1)	X
Powertrain Control Wiring Harness (2)	X
Powertrain Control Module (PCM)/ Engine Control Module (ECM)	X
Main Body Wiring Harness (2)	X
Main Wiring Assembly (2)	X
Main Jumper Wiring Assembly (2)	X

 

(1) for Service Engine Soon/Malfunction Indicator Lamp (MIL) functionality concerns only
(2) for MIL illumination only

 

---

2017 LINCOLN WARRANTY ADDENDUM
The chart on the following page replaces the chart with the title
COVERAGE FOR 2017 MODEL VEHICLES UNDER LONG
TERM DEFECTS WARRANTY found on Page 25 in The New
Vehicle Limited Warranty for Your 2017-Model Vehicle under
the section called What is Covered?.

 

HW1J 19T201 FA
September 2017
2nd Printing

 

COVERAGE FOR 2017 MODEL VEHICLES (GVWR OF 14,000 LBS. OR LESS)
UNDER LONG TERM DEFECTS WARRANTY
(Coverage for up to 7 years/70,000 miles, whichever first occurs)

Part Name

2.0L MKZ

2.0L MKC

2.3L MKC

2.7L Continental

2.7L MKX

3.0L MKZ

3.0L Continental

3.5L MKT

3.5L Navigator

3.7L MKT

3.7LMKX

3.7L Continental

Catalytic Converter

X

X

X

X

X

X

X

X

X

X

X

X

Cam Timing Assembly

X

X

X

X

X

X

X

X

Engine Variable Timing Assembly

X

X

Engine Variable Camshaft Timing Solenoid

X

X

Variable Camshaft Timing Assembly

X

X

X

X

X

X

X

Valve Rocker cover Assembly (RH, LH)

X

X

Turbocharger

X

X

X

X

X

X

X

Transmission Solenoid Assembly

X

X

X

X

X

X

Fuel Tank

X

X

X

X

X

X

X

X

X

X

X

X

Fuel Supply Manifold Assembly

X

X

X

X

Fuel Delivery Module

X

X

X

X

Fuel Pump to Fuel Rail Tube

X

X

X

Fuel Pump Assembly

X

X

Turbocharger Control Solenoid

X

X

X

X

Intake Manifold

X

Exhaust Manifold (Right-Hand)

X

X

Exhaust Manifold (Left-Hand)

X

X

Exhaust Manifold Gasket

X

X

X

X

X

X

X

Flat/Ring Exhaust Gasket

X

X

X

X

EGR Cooler Bypass Control Solenoid

X

X

X

X

X

Exhaust Adapter

X

Fuel Injector

X

X

Fuel Injector Fuel Supply Manifold

X

Instrument Cluster (1)

X

X

X

X

X

X

X

X

X

X

X

X

Powertrain Control Wiring Harness (2)

X

X

X

X

X

X

X

X

X

X

Sensor Coolant Temp

X

Powertrain Control Module (PCM)/ Engine Control Module (ECM)

X

X

X

X

X

X

X

X

X

X

X

X

Knock Sensor

X

Main Body Wiring Harness (2)

X

X

X

X

X

X

X

X

X

X

Dash Panel & Headlamp Junction Wiring (2)

X

X

X

X

Main Wiring Assembly (2)

X

X

X

X

X

X

X

X

X

X

X

X

Rear Lamp Wiring Assembly (2)

X

Fuel Sender Wiring Assembly (2)

X

X

X

X

X

Main Jumper Wiring Assembly (2)

X

X

 

(1) for Service Engine Soon/Malfunction Indicator Lamp (MIL) functionality concerns only
(2) for MIL illumination only

 

---

ATTACHMENT V

 

Additional Parts Receiving California 7/70 Emissions Warranty Coverage
ADDITIONAL COVERAGE FOR 2017 MODEL YEAR FORD VEHICLES (GVWR OF 14,000 LBS. OR LESS) UNDER LONG TERM DEFECTS WARRANTY
(Coverage for up to 7 years/70,000 miles, whichever first occurs)

Part Name

1.0L Focus

1.5L Fusion

1.6L Fiesta

2.0L Focus

2.0L Fusion

2.0L Fusion PHEV Hybrid

2.0L Fusion FHEV Hybrid

2.0L Edge

2.3L Explorer

2.3L Focus

2.3L Mustang

2.5L Fusion

2.5L Transit Connect

2.7L Edge

2.7L F-150

2.7L Fusion

3.5L Explorer

3.5L Flex

3.5L F-150

3.5L Taurus

3.5L Transit

3.7L Explorer

3.7 Mustang

5.0L F-150

5.0L Mustang

5.2L Mustang

6.7L Superduty

Catalyst and Particulate Filter Assembly

5H270

X

Transmission Solenoid Assembly

7G391

X

Fuel Tank

9002

X

X

Fuel Delivery Module

9H307

X

X

Fuel Pump to Fuel Rail Tube

9J323

X

Exhaust Manifold Gasket

9448

X

Flat/Ring Exhaust Gasket

9450

X

EGR Cooler Bypass Control Solenoid

9S468

X

X

Instrument Cluster (1)

10849

X

X

Powertrain Control Wiring Harness (2)

12A581

X

X

X

X

X

X

X

X

X

X

X

X

X

Sensor Coolant Temp

12A648

X

X

Powertrain Control Module (PCM)/ Engine Control Module (ECM)

12A650

X

Knock Sensor

12A699

X

X

Main Body Wiring Harness (2)

14A005

X

Main Wiring Assembly (2)

14401

X

X

X

X

Roof Wiring Harness (2)

14335

X

Fuel Sender Wiring Assembly (2)

14406

X

 

(1) for Service Engine Soon/Malfunction Indicator Lamp (MIL) functionality concerns only
(2) for MIL illumination only

 

Additional Parts Receiving California 7/70 Emissions
Warranty Coverage
ADDITIONAL COVERAGE FOR 2017 MODEL YEAR LINCOLN VEHICLES
(GVWR OF 14,000 LBS. OR LESS)
(Coverage for up to 7 years/70,000 miles, whichever first occurs)

Part Name	2.0L MKZ	2.0L MKZ FHEV Hybrid	2.7L Continental	2.7L MKX	3.0L MKZ	3.0L Continental	3.5L MKT	3.7L MKX	3.7L Continental
Catalytic Converter				X
Fuel Tank			X
Fuel Pump to Fuel Rail Tube								X
Intake Manifold							X
EGR Cooler Bypass Control Solenoid				X
Powertrain Control Wiring Harness (2)	X	X			X	X			X
Knock Sensor				X
Main Body Wiring Harness (2)						X

 

(1) for Service Engine Soon/Malfunction Indicator Lamp (MIL) functionality concerns only
(2) for MIL illumination only

 

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August 2018

Customer Satisfaction Program 18L02

 

Mr. John Sample
123 Main Street
Anywhere, USA 12345

 

Your Vehicle Identification Number (VIN):  12345678901234567

 

It has come to our attention that the California Emissions Warranties section of your Warranty Guide, in the long term defects warranty parts list, incorrectly omitted applicable parts for your vehicle, with the VIN shown above.  We apologize for this inconvenience and want to correct this error.  Our commitment, together with your dealer, is to provide you with the highest level of service and support.

Why are you receiving this notice?	Your vehicle’s 2017 Model Year Ford Warranty Guide may have omitted some parts from the long-term defects warranty parts coverage in the section addressing California emissions warranties.
What is the effect?	This increases the warranty coverage to a total of 7 years or 70,000 miles from the warranty start date, whichever occurs first, for parts listed in the attached chart.
What will Ford and your dealer do?	If a part listed in the chart is defective, and if your vehicle is registered in California or a state that has adopted or is enforcing California’s emissions warranty regulations, that part will be repaired or replaced free of charge for 7 years or 70,000 miles (whichever occurs first).  See your Warranty Guide for more information about California emissions warranty coverage.  Please note that California emissions warranty coverage does not apply in all states.
How long will it take?	The increase in warranty coverage for the parts listed in the chart is effective immediately.  You do not need to visit your dealer unless you have a concern with your vehicle.
What should you do?	Please place this letter with your Warranty Guide as a reminder of the extended warranty parts coverage. You do not need to visit your dealer unless you have a concern with your vehicle. If a part listed in the chart requires repair or replacement, and your vehicle is eligible for California emissions warranty coverage and within the indicated time/mileage limitations, contact your dealer to schedule a service appointment.If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions.NOTE:  You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App.  The app can be downloaded through the App Store or Google Play.  In addition there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control.
What if you no longer own this vehicle?	If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner.
Can we assist you further?	If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS:  If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you.  If you wish to contact us through the Internet, our address is:  www.Fordowner.com. For the hearing impaired call 1-800-232-5952 (TDD).  Representatives are available Monday through Friday:  8:00AM – 8:00PM (Eastern Time). FLEET OWNERS:  If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you.  If you wish to contact us through the Internet, our address is:  www.fleet.ford.com. Representatives are available Monday through Friday:  8:00AM – 8:00PM (Eastern Time).
Para asistencia en Español	Visite nuestro sitio web para ver este anuncio en Español al siguiente dirección: https://es.owner.ford.com/recall. Si necesita ayuda o tiene alguna pregunta, por favor  llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para Español.

 

Thank you for your attention to this important matter.

 

Sincerely,

Ford Customer Service Division

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Agosto de 2018

Programa de satisfacción del cliente 18L02

 

Sr. Juan Pérez
Calle Principal 123
Ciudad, País 12345

 

Número de identificación del vehículo (VIN):  12345678901234567

 

Nos ha llamado la atención que en la sección Garantías de emisiones de California de la Guía de garantía, en la lista de piezas con defectos a largo plazo cubiertas por la garantía, se omitieron incorrectamente algunas piezas aplicables de su vehículo con el VIN que aparece arriba.  Nos disculpamos por las molestias y deseamos corregir este error.  Nuestro compromiso, junto con su distribuidor, es ofrecerle los más altos niveles de servicio y soporte.

¿Por qué usted recibe este aviso?	La Guía de garantía Ford de su vehículo de año de modelo 2017 podría haber omitido algunas piezas en la lista de piezas con defectos a largo plazo cubiertas por la garantía de la sección que incluye las garantías de emisiones de California.
¿Cuál es el efecto?	Esto aumenta la cobertura de la garantía a un total de 7 años o 70,000 millas a partir del día de inicio de la garantía, lo que se cumpla primero, para las piezas mencionadas en la tabla adjunta.
¿Qué medidas adoptarán Ford y su distribuidor?	Si una pieza mencionada en la tabla presenta defectos y si su vehículo está registrado en California o en un estado que haya adoptado o se rija por la normativa de la garantía de emisiones de California, la pieza será reparada o reemplazada sin costo alguno durante un período de 7 años o 70,000 millas (lo que se cumpla primero).  Consulte la Guía de garantía para obtener más información sobre la cobertura de la garantía de emisiones de California.  Tenga presente que la cobertura de la garantía de emisiones de California no se aplica en todos los estados.
¿Cuánto tiempo tomará?	El aumento de la cobertura de la garantía para las piezas que aparecen en la tabla entra en vigencia de inmediato.  No es necesario que visite a su distribuidor a menos que tenga un problema con su vehículo.
¿Qué debe hacer?	Deje esta carta junto con la Guía de garantía como recordatorio de la cobertura extendida de la garantía para determinadas piezas. No es necesario que visite a su distribuidor a menos que tenga un problema con su vehículo. Si una pieza mencionada en la tabla requiere reparación o reemplazo y su vehículo cumple con los requisitos de la cobertura de garantía de emisiones de California y se encuentra dentro de los límites de tiempo/millaje indicados, póngase en contacto con su distribuidor para programar una cita de servicio. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.Fordowner.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. NOTA:  puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass.  La aplicación se puede descargar a través de App Store o Google Play.  Adicionalmente, existen otras funciones como reserva y pago de estacionamientos en ciertos lugares, además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control.
¿Qué pasa si usted ya no es el propietario del vehículo?	Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Este aviso lo recibió porque en nuestros archivos, basados principalmente en datos de registro y propiedad de los EE. UU., aparece usted como el propietario actual.
¿Podemos hacer algo más por usted?	Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS:  Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá.  Si desea comunicarse con nosotros a través de Internet, nuestra dirección es:  www.Fordowner.com. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD).  Los representantes están disponibles de lunes a viernes:  8:00 am a 8:00 pm (hora local). PROPIETARIOS DE FLOTAS:  Si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá.  Si desea comunicarse con nosotros a través de Internet, nuestra dirección es:  www.fleet.ford.com. Los representantes están disponibles de lunes a viernes:  8:00 am a 8:00 pm (hora local).
Para asistencia en español	Visite nuestro sitio web para ver este anuncio en español en la siguiente dirección: https://es.owner.ford.com/recall. Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para Español.

 

Gracias por su atención en este asunto sumamente importante.

 

Atentamente,

Ford, División de Servicio al Cliente

---

August 2018

Customer Satisfaction Program 18L02

 

Mr. John Sample
123 Main Street
Anywhere, USA 12345

 

Your Vehicle Identification Number (VIN):  12345678901234567

 

It has come to our attention that the California Emissions Warranties section of your Warranty Guide, in the long term defects warranty parts list, incorrectly omitted applicable parts for your vehicle, with the VIN shown above.  We apologize for this inconvenience and want to correct this error.  Our commitment, together with your dealer, is to provide you with the highest level of service and support.

Why are you receiving this notice?	Your vehicle’s 2017 Model Year Lincoln Warranty Guide may have omitted some parts from the long-term defects warranty parts coverage in the section addressing California emissions warranties.
What is the effect?	This increases the warranty coverage to a total of 7years or 70,000 miles from the warranty start date, whichever occurs first, for parts listed in the attached chart.
What will Lincoln and your dealer do?	If a part listed in the chart is defective, and if your vehicle is registered in California or a state that has adopted or is enforcing California’s emissions warranty regulations, that part will be repaired or replaced free of charge for 7 years or 70,000 miles (whichever occurs first).  See your Warranty Guide for more information about California emissions warranty coverage.  Please note that California emissions warranty coverage does not apply in all states.
How long will it take?	The increase in warranty coverage for the parts listed in the chart is effective immediately.  You do not need to visit your dealer unless you have a concern with your vehicle.
What should you do?	Please place this letter with your Warranty Guide as a reminder of the extended warranty parts coverage. You do not need to visit your dealer unless you have a concern with your vehicle.  If a part listed in the chart requires repair or replacement, and your vehicle is eligible for California emissions warranty coverage and within the indicated time/mileage limitations, contact your dealer to schedule a service appointment. If you do not already have a servicing dealer, you can access www.lincolnowner.com for dealer addresses, maps, and driving instructions. NOTE:  You can receive information about Recalls and Customer Satisfaction Programs through The Lincoln Way App.  The app can be downloaded through the App Store or Google Play.  In addition, there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control.
What if you no longer own this vehicle?	If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner.
Can we assist you further?	If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS:  If you have questions or concerns, please contact our Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you.  If you wish to contact us through the Internet, our address is:  www.Lincolnowner.com. For the hearing impaired, call 1-800-232-5952 (TDD).  Representatives are available Monday through Friday:  8:00AM – 8:00PM (Eastern Time). FLEET OWNERS:  If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you.  If you wish to contact us through the Internet, our address is:  www.fleet.ford.com. Representatives are available Monday through Friday:  8:00AM – 8:00PM (Eastern Time).
Para asistencia en Español	Visite nuestro sitio web para ver este anuncio en Español al siguiente dirección:  https://es.owner.lincoln.com/recall.   Si necesita ayuda o tiene alguna pregunta, por favor  llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para Español.

 

Thank you for your attention to this important matter.

The Lincoln Motor Company

---

Agosto de 2018

Programa de satisfacción del cliente 18L02

 

Sr. Juan Pérez
Calle Principal 123
Ciudad, País 12345

Número de identificación del vehículo (VIN):  12345678901234567

 

Nos ha llamado la atención que en la sección Garantías de emisiones de California de la Guía de garantía, en la lista de piezas con defectos a largo plazo cubiertas por la garantía, se omitieron incorrectamente algunas piezas aplicables de su vehículo con el VIN que aparece arriba.  Nos disculpamos por las molestias y deseamos corregir este error.  Nuestro compromiso, junto con su distribuidor, es ofrecerle los más altos niveles de servicio y soporte.

¿Por qué usted recibe este aviso?	La Guía de garantía Lincoln de su vehículo de año de modelo 2017 podría haber omitido algunas piezas en la lista de piezas con defectos a largo plazo cubiertas por la garantía de la sección que incluye las garantías de emisiones de California.
¿Cuál es el efecto?	Esto aumenta la cobertura de la garantía a un total de 7años o 70,000 millas a partir del día de inicio de la garantía, lo que se cumpla primero, para las piezas mencionadas en la tabla adjunta.
¿Qué harán Lincoln y su distribuidor?	Si una pieza mencionada en la tabla presenta defectos y si su vehículo está registrado en California o en un estado que haya adoptado o se rija por la normativa de la garantía de emisiones de California, la pieza será reparada o reemplazada sin costo alguno durante un período de 7 años o 70,000 millas (lo que se cumpla primero).  Consulte la Guía de garantía para obtener más información sobre la cobertura de la garantía de emisiones de California.  Tenga presente que la cobertura de la garantía de emisiones de California no se aplica en todos los estados.
¿Cuánto tiempo tomará?	El aumento de la cobertura de la garantía para las piezas que aparecen en la tabla entra en vigencia de inmediato.  No es necesario que visite a su distribuidor a menos que tenga un problema con su vehículo.
¿Qué debe hacer?	Deje esta carta junto con la Guía de garantía como recordatorio de la cobertura extendida de la garantía para determinadas piezas. No es necesario que visite a su distribuidor a menos que tenga un problema con su vehículo. Si una pieza mencionada en la tabla requiere reparación o reemplazo y su vehículo cumple con los requisitos de la cobertura de garantía de emisiones de California y se encuentra dentro de los límites de tiempo/millaje indicados, póngase en contacto con su distribuidor para programar una cita de servicio. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.lincolnowner.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. NOTA:  puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación The Lincoln Way.  La aplicación se puede descargar a través de App Store o Google Play.  Adicionalmente, existen otras funciones como reserva y pago de estacionamientos en ciertos lugares, además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control.
¿Qué pasa si usted ya no es el propietario del vehículo?	Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Este aviso lo recibió porque en nuestros archivos, basados principalmente en datos de registro y propiedad de los EE. UU., aparece usted como el propietario actual.
¿Podemos hacer algo más por usted?	Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS:  Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá.  Si desea comunicarse con nosotros a través de Internet, nuestra dirección es:  www.Lincolnowner.com. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD).  Los representantes están disponibles de lunes a viernes:  8:00 am a 8:00 pm (hora local). PROPIETARIOS DE FLOTAS:  Si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá.  Si desea comunicarse con nosotros a través de Internet, nuestra dirección es:  www.fleet.ford.com. Los representantes están disponibles de lunes a viernes:  8:00 am a 8:00 pm (hora local).
Para asistencia en español	Visite nuestro sitio web para ver este anuncio en español en la siguiente dirección:  https://es.owner.lincoln.com/recall.   Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para Español.

 

Gracias por su atención en este asunto sumamente importante.

The Lincoln Motor Company

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Special Field Action 18L02
June 14, 2018

https://www.nhtsa.gov/recalls?nhtsaId=10143114

https://static.nhtsa.gov/odi/tsbs/2018/MC-10143114-9999.pdf

 

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