HF35 Transmission – Thumping/Rubbing Or Grinding Noise – 2013-2016 Ford C-MAX, Fusion & Lincoln MKZ

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TECHNICAL SERVICE BULLETIN HF35 Transmission – Thumping/Rubbing Or Grinding Noise 22-2396 24 October 2022 This bulletin supersedes 20-2219. Model: Ford 2013-2018 C-MAX Hybrid 2013-2020 Fusion Lincoln 2013-2020 MKZ Transmission/Transaxle: HF35 Transmission/Transaxle: HF35 Transmission/Transaxle: HF35 Summary This article supersedes TSB 20-2219 to update the Part List and Service Procedure. Issue: Some 2013-2020 Fusion/MKZ and 2013-2018 C-Max vehicles equipped with an HF35 transmission may exhibit a thumping/rubbing or grinding noise coming from the transmission. The noise may be present in all gear ranges including neutral when the vehicle is moving but will not be present when the vehicle is stationary or in park. Action: Follow the Service Procedure to correct the condition on vehicles that meet all of the following criteria: • One of the following vehicles: – 2013-2020 Fusion/MKZ – 2013-2018 C-Max • HF35 transmission • Thumping/rubbing or grinding noise coming from the transmission Parts All Models Service Part Number Quantity Description Unit of Piece Quantity W520102- S442 W520103- S442 W716457- S439 BT4Z-4221-B BT4Z-4221-A 5L7Z-7J324-A 5L7Z-7D285-A FG9Z-7H348- J FG9Z-7H348- H ZC-31-B ZC-30-A 1 2 1 1 1 1 1 1 1 As Needed As Axle Bearing Strap Nut 4 2 Exhaust Nut 4 1 Frame-To-Body Bolt 4 2 Differential Bearing – Damper Side 1 1 Differential Bearing – Case Side 1 1 Cooler Line O-ring 2 2 Cooler Line Seal 2 2 Transfer Shaft (Front Wheel Drive 2.57 Axle Ratio – C- 1 1 MAX/Fusion FHEV) Transfer Shaft (Front Wheel Drive 2.91 Axle Ratio – C- 1 1 MAX/Fusion PHEV/MKZ) Motorcraft® Metal Surface Prep Wipes Motorcraft® Gasket Remover TA-26 TA-29 PM-4-A PM-4-B XT-10-QLVC CXT-10-LV6 VC-13DL-G CVC-13DL-G Needed As Needed As Needed As Needed As Needed As Needed As Needed As Needed As Needed Motorcraft® Threadlock 262 Motorcraft® Ultra Silicone Sealant Motorcraft® Metal Brake Parts Cleaner (Compliant With Low Volatile Organic Compound Requirements As Required In Some USA States) Motorcraft® Metal Brake Parts Cleaner (Not Compliant With Volatile Organic Compound Requirements) Motorcraft® MERCON® LV Automatic Transmission Fluid (All Markets Except Canada) Motorcraft® MERCON® LV Automatic Transmission Fluid (Canada Only) Motorcraft® Yellow Prediluted Antifreeze/Coolant (All Markets Except Canada) Motorcraft® Yellow Prediluted Antifreeze/Coolant (Canada Only) Parts C-MAX Parts Service Part Number Quantity Description Unit of Issue Piece Quantity YS4Z-3N324-AA 1 Center Shaft Clamp 1 1 AE5Z-4B422-A 1 Axle Ciclip 1 1 CV6Z-9450-B 1 Exhaust Flange Gasket 1 1 CV6Z-9448-A 1 Manifold Gasket 1 1 CCPZ-3B477-G 1 Axle Nut 1 1 W520415-S442 1 Lower Ball Joint Nut 4 2 W704474-S437 2 Exhaust Manifold Stud 4 7 W713095-S437 2 Exhaust Manifold Nut 4 7 W715491-S442 1 Ball Joint Bolt 4 2 W520414-S442 1 Exhaust Nut 4 2 Parts Fusion/MKZ Parts Service Part Number Quantity Description Unit of Issue Piece Quantity BB5Z-4B422-B 1 Axle Circlip 1 1 W500545-S439 1 Ball Joint Bolt 4 2 W520214-S440 1 Ball Joint Nut 2 2 W520215-S440 1 Tie Rod Nut 4 2 W712503-S440 2 Stabilizer Nut 1 2 W714878-S439 1 Sterring Shaft Bolt 4 1 4S4Z-3N324-AA 1 Center Shaft 1 1 1S7G-8255-BD 1 Coolant Gasket 1 1 W705606-S440 1 Sway Bar Nut 2 2 CCPZ-3B477-C 1 Axle Nut 2 2 Parts Parts To Inspect And Replace Only If Necessary Service Part Number Quantity Description DG9Z-7A398-A If Needed Planetary DG9Z-7A233-A If Needed Input Gear Assembly W714358-S442 If Needed Underbody Shield Nut (Fusion/MKZ) Quantity refers to the amount of the service part number required to repair the vehicle. Unit of Issue refers to the number of individual pieces included in a service part number package. Piece Quantity refers to the total number of individual pieces required to repair the vehicle. As Needed indicates the amount of the part may vary and/or is not a whole number. Parts can be billed out as non- whole numbers, including less than 1. If Needed indicates the part is not mandatory. Warranty Status: Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Service Part Warranty (SPW)/Special Service Part (SSP)/Extended Service Plan (ESP) coverage. Limits/policies/prior approvals are not altered by a TSB. NVLW/SPW/SSP/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool. Labor Times Description 2013-2018 C-MAX Hybrid: Diagnose, Inspect And Repair Transmission Includes Time For Road Tests And Flushing (Do Not Use With Any Other Labor Operations) 2013-2018 C-MAX Energi: Diagnose, Inspect And Repair Transmission Includes Time For Road Tests And Flushing (Do Not Use With Any Other Labor Operations) 2013-2020 Fusion Hybrid: Diagnose, Inspect And Repair Transmission Includes Time For Road Tests And Flushing (Do Not Use With Any Other Labor Operations Except F Or G) 2013-2020 MKZ Hybrid: Diagnose, Inspect And Repair Transmission Includes Time For Road Tests And Flushing (Do Not Use With Any Other Labor Operations Except F Or G) 2013-2020 Fusion Energi: Diagnose, Inspect And Repair Transmission Includes Time For Road Tests And Flushing (Do Not Use With Any Other Labor Operations Except F Or G) 2013-2020 Fusion/MKZ Hybrid/Energi Without Lane Departure Warning System: Check And Set Front End Toe (Do Not Use With Any Other Labor Operations Except C, D Or E) 2013-2020 Fusion/MKZ Hybrid/Energi With Lane Departure Warning System: Check And Set Front End Toe (Do Not Use With Any Other Labor Operations Except C, D Or E) Operation No. 222396A 222396B 222396C 222396D 222396E 222396F 222396G Time 14.7 Hrs. 15.0 Hrs. 13.1 Hrs. 13.6 Hrs. 13.2 Hrs. 0.6 Hrs. 0.8 Hrs. Repair/Claim Coding Causal Part: 7H348 Condition Code: 30 Service Procedure 1. With the vehicle at operating temperature, perform a road test and lightly apply the brakes from 48-16 km/h (30-10 mph). (1). The engine shuts-off on deceleration when the vehicle is at operating temperature. 2. Is a thumping/rubbing or grinding noise present? (1). Yes – proceed to Step 3. (2). No – this article does not apply. Refer to Workshop Manual (WSM), Section 307-01 for normal diagnostics. 3. Remove the transmission assembly. Refer to WSM, Section 307-01. 4. Disassemble the transmission and remove the rotors for a full internal inspection. Refer to WSM, Section 307-01. NOTE: Generator and traction rotors are magnetic so they must be placed on a non-magnetic surface away from one another. 5. Inspect the damper housing for transfer shaft to housing contact. Is damage present on the damper housing from the transfer shaft? (1). Yes – replace the damper housing and transfer shaft using the transfer shaft repair kit. Follow the repair kit procedure. Proceed to Step 7. (2). No – proceed to Step 6. 6. Inspect the differential bearings. Is there any noticeable roller bearing damage? (Figures 1-2) Figure 1 Figure 2 (1). Yes – replace the differential bearings, clean transmission of any internal debris. Refer to WSM, Section 307- 01. (2). No – proceed to Step 7. 7. Inspect the input gear bearings. Replace the input gear assembly if any damage found. 8. Remove the generator rotor to inspect the planetary assembly. Refer to WSM, Section 307-01. 9. Inspect the forward input planetary assembly. Is there any damage to the gear or bearing? (1). Yes – replace the planetary assembly. (2). No – clean and reinstall planetary assembly. 10. Reassemble the transmission. Refer to WSM, Section 307-01. 11. Reinstall transmission assembly. Refer to WSM, Section 307-01. 12. Flush the transmission fluid cooling system. Refer to WSM, Section 307-01. © 2022 Ford Motor Company All rights reserved. NOTE: The information in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and equipment to do the job properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service. The procedures should not be performed by “do-it-yourselfers”. Do not assume that a condition described affects your car or truck. Contact a Ford or Lincoln dealership to determine whether the Bulletin applies to your vehicle. Warrant y and Extended Service Plan documentation determine Warranty and/or Extended Service Plan coverage unless stated otherwise in the TSB article. The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves the right de this information with updates. The most recent information is available through Ford Motor Company’s on-line technical resources.

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