Customer Satisfaction Program 17B29 – Cylinder Head Inspection and Replacement – 2016-2017 Ford F-650, F-750 & F-59

NHTSA ID Number: 10160949

Manufacturer Communication Number: 17B29-S2

Summary

Certain 2016-2017 Model Year F-650, F-750 and F-59 Vehicles with a 6.8L EngineCylinder Head Inspection and Replacement

 

6 Affected Products

Vehicles

FORDeBay logoF-592016-2017
FORDeBay logoF-650 SD2016-2017
FORDeBay logoF-750 SD2016-2017

 


May 14, 2019

TO: All U.S. FordeBay logo and LincolneBay logo Dealers

SUBJECT: Customer Satisfaction Program 17B29 Supplement #2
Certain 2016-2017 Model Year F-650, F-750 and F-59 Vehicles with a 6.8L Engine
Cylinder Head Inspection and Replacement

 

REF: Customer Satisfaction Program 17B29 – Supplement #1
Dated December 8, 2017

 

New! REASON FOR THIS SUPPLEMENT

Program Terms: The expiration date for this program has been extended through May 31, 2020.

 

New! PROGRAM TERMS  

This program will be in effect through May 31, 2020.  There is no mileage limit for this program.

 

AFFECTED VEHICLES

VehicleModel YearAssembly PlantBuild Dates
F-650/F-7502016-2017OhioJanuary 26, 2015 through July 20, 2016
F-59Detroit ChassisJune 1, 2015 through July 12, 2016

 

Affected vehicles are identified in OASIS and FSA VIN Lists.   

 

REASON FOR THIS PROGRAM

In some of the affected vehicles, the intake valve seats may experience accelerated wear.  Valve seat wear may result in low compression and a misfire condition with an illuminated malfunction indicator light.

 

SERVICE ACTION

Dealers are to inspect identification markings on both cylinder heads, and replace the cylinder heads as required.  This service must be performed on all affected vehicles at no charge to the vehicle owner.

 

New! OWNER NOTIFICATION AND MAILING SCHEDULE

Owner letters were mailed the week of January 22, 2018.  Owners will be notified again the week of June 3, 2019, to inform them of the program extension.  Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

 

New! ATTACHMENTS

Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification

 

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site.  The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

 

Sincerely,

 

David J. Johnson


ATTACHMENT I

Customer Satisfaction Program 17B29 – Supplement #2
Certain 2016-2017 Model Year F-650, F-750 and F-59 Vehicles with a 6.8L Engine
Cylinder Head Inspection and Replacement

 

OASIS ACTIVATION

OASIS will be activated on November 16, 2017.

 

FSA VIN LISTS ACTIVATION

FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on November 16, 2017.  Owner names and addresses will be available by January 5, 2018.

NOTE:  Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records.  The use of such motor vehicle registration data for any purpose other than in connection with this program is a violation of law in several states, provinces, and countries.  Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service action.

 

SOLD VEHICLES

  • Owners of affected vehicles will be directed to dealers for repairs.
  • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
  • Correct other affected vehicles identified in OASIS which are brought to your dealership.
  • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

 

STOCK VEHICLES

  • Correct all affected units in your new vehicle inventory before delivery.
  • Use OASIS to identify any affected vehicles in your used vehicle inventory.

 

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this service action.

 

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

Additional repairs identified as necessary to complete the FSA should be managed as follows:

  • For vehicles within new vehicle bumper-to-bumper warranty coverage, follow existing warranty and policy guidelines for related damage claims. No SSSC approval is required for these vehicles:
    • FordeBay logo vehicles – 3 years or 36,000 miles
    • F-650/F-750 trucks – 2 years, regardless of miles driven
  • For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.

 

OWNER REFUNDS

  • FordeBay logo Motor Company is offering a refund for owner-paid repairs covered by this program if the repair was performed before the date of the Owner Notification Letter. This refund offer expires May 31, 2018.
  • Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the date of the Owner Notification Letter. Noncovered repairs, or those judged by FordeBay logo to be excessive, will not be reimbursed.
  • Refunds will only be provided for the cost associated with cylinder head replacement for a misfire condition with low engine compression.

 

RENTAL VEHICLES  

Rental vehicles are not approved for this program.

 

New! CLAIMS PREPARATION AND SUBMISSION

  • Enter claims using One Warranty Solution (OWS).
    • OWS: when entering claims in DMS software, select claim type 31: Field Service Action. The FSA number (17B29) is the sub code.
  • Additional labor and/or parts must be claimed as related damage on a separate repair line from the FSA. IMPORTANT: Click the radio button on the Related Damage Indicator.
  • Submit refunds on a separate repair line.
    • Program Code:  17B29              –  Misc. Expense:  ADMIN
    • Misc. Expense:  REFUND         –  Misc. Expense:  0.2 Hrs.
  • Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim.
  • Provision for Locally Obtained Supplies: Includes silicone gasket maker and sealant, silicone gasket remover, and metal surface prep.
    • Program Code: 17B29 o Misc Expense: OTHER o Amount: Actual cost up to $25.00
  • PROGRAM TERMS: This program will be in effect through May 31, 2020.  There is no mileage limit for this program.

ATTACHMENT II

Customer Satisfaction Program 17B29 – Supplement #2
Certain 2016-2017 Model Year F-650, F-750 and F-59 Vehicles with a 6.8L Engine
Cylinder Head Inspection and Replacement

 

LABOR ALLOWANCES

DescriptionVehicleLabor OperationLabor Time
Inspect Both Cylinder Heads – PASSAll17B29A0.3 Hours
Inspect Both Cylinder Heads

Replace Right Side Cylinder Head

F-650 and F-75017B29B10.4 Hours
F-599.9 Hours
Inspect Both Cylinder Heads

Replace Left Side Cylinder Head

F-650 and F-75017B29C10.7 Hours
F-599.9 Hours
Inspect Both Cylinder Heads – Replace Both Cylinder HeadsF-650 and F-75017B29D11.8 Hours
F-5911.0 Hours
Removal and installation of modified vehicle and application specific components required to access the engineF-59 Only

Use in combination with 17B29B, 17B29C or 17B29D only

MT17B29Up to 2.0 Hours

 

PARTS REQUIREMENTS / ORDERING INFORMATION

Parts Required to Replace One or Both Cylinder Head(s)

DescriptionOrder QuantityClaim QuantityPart Number
Coolant Crossover Manifold Gasket113L3Z-8C388-AC
Ford Motor Co Genuine Thermostat Housing Gasket 3L3Z8C388AC
  • Genuine FordeBay logo Motor Co Thermostat Housing Gasket
  • Item Package Weight - 0.1 Pounds
  • Item Package Quantity - 1
  • Product Type - GASKETS

Last update on 2026-06-09 / Affiliate links / Images from Amazon Product Advertising API


 

Coolant Crossover Manifold Gasket113L3Z-8C387-AC
Ford Motor Co Genuine Thermostat Housing Gasket 3L3Z8C387AC
  • Genuine FordeBay logo Motor Co Thermostat Housing Gasket
  • Item Package Dimension: 1.0L x 1.0W x 1.0H inches
  • Item Package Weight - 1.0 Pounds
  • Item Package Quantity - 1
  • Product Type - GASKETS

Last update on 2026-06-09 / Affiliate links / Images from Amazon Product Advertising API


 

Muffler Inlet Pipe to Manifold Nuts44W520514-S440

No products found.

Oil Level Indicator Tube O-ring (2/pkg.)11W716325-S300
Engine Oil (12/pkg.)17XO-5W30-QSP
MOTORCRAFT - Oil - Engine (XO5W305Q3SP)
  • Leading Manufacturer Of High-Quality Products
  • International Renown For Our Diverse Range Of Award-Winning Products
  • Fully Equipped With State-Of-The-Art Technology
  • All Products Have Been Designed With The Professional In Mind
  • Constantly Modernizing Our Powerful Devices To Meet The Demands Of The Modern User

Last update on 2026-06-09 / Affiliate links / Images from Amazon Product Advertising API


 

FL820S Oil Filter11F1AZ-6731-BD
Ford Genuine Parts F1AZ-6731-BD Oil Filter
  • Fit Type: Vehicle Specific
  • Fluted case end; helps make removal easier
  • Large media area; provides optimal capacity and efficiency
  • Well bonded end plates; help keep consistent pleat spacing

Last update on 2026-06-19 / Affiliate links / Images from Amazon Product Advertising API


 

Intake Manifold Gaskets10107R3Z-9439-AA
Ford 7R3Z-9439-AA - GASKET - INTAKE MANI
  • Genuine FordeBay logo Part 7R3Z-9439-AA
  • Engineered by FordeBay logo specifically for your vehicle
  • FordeBay logo quality construction
  • Warrantied by FordeBay logo Motor Company
  • Customer will be contacted if core charge applies to part.

Last update on 2026-06-09 / Affiliate links / Images from Amazon Product Advertising API


 

Crankshaft Pulley Bolt11F5RZ-6A340-B

No products found.

Crankshaft Front Seal11XW4Z-6700-AA

No products found.

Engine Front Cover Gasket LH113L3Z-6020-DA
Ford Gasket - 3L3Z6020DA
  • Gasket
  • Item Package Dimension: 6.00L x 4.000W x 4.000H inches
  • Item Package Weight - 0.25 Pounds
  • Item Package Quantity - 1
  • Product Type - GASKETS

Last update on 2026-06-09 / Affiliate links / Images from Amazon Product Advertising API


 

Engine Front Cover Gasket RH113L3Z-6020-FA
Ford Gasket
  • Geniune OEM part

Last update on 2026-06-09 / Affiliate links / Images from Amazon Product Advertising API


 

Engine Front Cover Gasket Center113L3Z-6020-EA
Ford 3L3Z-6020-EA Gasket
  • Item Package Dimension: 5.0L x 4.02W x 2.99H inches
  • Item Package Weight - 2.0 Pounds
  • Item Package Quantity - 1
  • Product Type - GASKETS
  • FordeBay logo 3L3Z-6020-EA Gasket

Last update on 2026-06-09 / Affiliate links / Images from Amazon Product Advertising API


 

Valve Cover Gasket LH11DL1Z-6584-A
Valve Cover Gasket RH11DL1Z-6584-B
Motorcraft Gasket and Sealant (or equivalent)Claim as MISC. OTHERTA-30
Ford Genuine Ford Fluid TA-31 RTV Silicone Sealant - 5 oz.
  • A specially designed alkoxy cure RTV sealant for high temperature applications
  • Specifically recommended for use with the 7.3L power stroke, 6.0L and 6.4L diesel engine
  • High viscosity material which starts to cure in minutes
  • Non-corrosive sealant
  • Formulated for automotive use

Last update on 2026-06-10 / Affiliate links / Images from Amazon Product Advertising API


 

Motorcraft Silicone Gasket Remover (or equivalentZC-30-A
Genuine Ford Fluid ZC-30 Silicone Gasket Remover - 12 oz.
  • Specifically formulated to soften cured RTV and residue left from multi-layer steel gaskets
  • Allows removal of gasket residue with a plastic or wood scraper
  • Safe for aluminum and cast iron gasket surfaces
  • Assures a safe cleaning process without risk of damaging the sealing surface
  • Eliminates the need for metal tools or abrasives for removing gasket residue

Last update on 2026-06-18 / Affiliate links / Images from Amazon Product Advertising API


 

Motorcraft Metal Surface Prep (or equivalent)ZC-31-B
Motorcraft - Towelette-Metal C (ZC31B)
  • Leading Manufacturer Of High-Quality Products
  • International Renown For Our Diverse Range Of Award-Winning Products
  • Fully Equipped With State-Of-The-Art Technology
  • All Products Have Been Designed With The Professional In Mind
  • Constantly Modernizing Our Powerful Devices To Meet The Demands Of The Modern User

Last update on 2026-06-18 / Affiliate links / Images from Amazon Product Advertising API


 

 

Additional Parts Required to Replace BOTH Cylinder Heads

DescriptionOrder QuantityClaim QuantityPart Number
Cylinder Head RH11HC4Z-6049-A
Cylinder Head LH11HC4Z-6049-B
Cylinder Head Gasket RH115C3Z-6051-BA

No products found.

Cylinder Head Gasket LH115C3Z-6051-AA
Ford Genuine Ford Motor Co. Head Cylinder Gasket - 5C3Z6051AA
  • Genuine FordeBay logo Motor Co. Head Cylinder Gasket - 5C3Z6051AA
  • Item Package Dimension: 25.40L x 9.10W x 0.10H inches
  • Item Package Weight - 0.90 Pounds
  • Item Package Quantity - 1
  • Product Type - GASKETS

Last update on 2026-06-09 / Affiliate links / Images from Amazon Product Advertising API


 

Cylinder Head Oil Cover Gasket RH115C3Z-6C285-AA
Cylinder Head Oil Cover Gasket LH115C3Z-6C286-AA

No products found.

Cylinder Head Temperature Sensor119L8Z-6G004-C
Ford Sensor ASY
  • Geniune OEM part

Last update on 2026-06-09 / Affiliate links / Images from Amazon Product Advertising API


 

Spark Plugs1010HJFS-24FP
Ford Genuine Parts SP509 Spark Plug
  • Genuine OEM
  • Package Dimensions: 10 H x 10 L x 16 W (inches)
  • Package Weight: 16.0 pounds
  • Country of Origin : China

Last update on 2026-06-09 / Affiliate links / Images from Amazon Product Advertising API


 

Cylinder Head Bolts (4/pkg.)6249R3Z-6065-A
Ford Genuine Ford Motor Co. Head Cylinder Bolt - 9R3Z6065A
  • Item Type: Head Cylinder Bolt - 9R3Z6065A - description of the item type
  • Manufacturer Grade: Grade 9 - description of the manufacturer grade
  • Head Style: Hex - description of the head style
  • Exterior Finish: Painted - description of the exterior finish
  • Thread Style: Right Hand - description of the thread style

Last update on 2026-06-09 / Affiliate links / Images from Amazon Product Advertising API


 

Exhaust Manifold Nuts (8/pkg.)320W701706-S2
NUT
  • Country Of Origin: United States
  • Model Number: W701706S2
  • Item Package Dimension: 6.0" L x 6.0" W x 6.0" H
  • Item Package Weight: 5.0 lb

Last update on 2026-06-09 / Affiliate links / Images from Amazon Product Advertising API


 

Exhaust Manifold Studs (6/pkg.)420W703902-S403
Ford Stud Kit
  • Genuine FordeBay logo Stud Kit
  • Item Package Dimension: 3.6L x 2.4W x 2.2H inches
  • Item Package Weight - 1.0 Pounds
  • Item Package Quantity - 1
  • Product Type - BOLTS

Last update on 2026-06-09 / Affiliate links / Images from Amazon Product Advertising API


 

Exhaust Manifold Gaskets (2-port)22CC3Z-9448-B

No products found.

Exhaust Manifold Gaskets (3-port)22CC3Z-9448-A
Ford CC3Z-9448-A - Gasket
  • Manufacturer Part Number: CC3Z-9448-A, Certifications: OE, Warranty: 1 Year
  • Returns Accepted: Returns Accepted, Modified Item: No, Brand: Compatible with FordeBay logo
  • Fitment Type: Direct Replacement, Compatible with Genuine Oem: Yes
  • Manufacturer Warranty: 1 Year, Part Brand: Compatible with FordeBay logo

Last update on 2026-06-09 / Affiliate links / Images from Amazon Product Advertising API


 

 

Additional Parts Required to Replace ONLY the Right-Hand Cylinder Head

DescriptionOrder QuantityClaim QuantityPart Number
HC4Z-6049-ACylinder Head RH11HC4Z-6049-A
5C3Z-6051-BA

No products found.

Cylinder Head Gasket RH115C3Z-6051-BA

No products found.

5C3Z-6C285-AACylinder Head Oil Cover Gasket RH115C3Z-6C285-AA
9L8Z-6G004-C
Ford Sensor ASY
  • Geniune OEM part

Last update on 2026-06-09 / Affiliate links / Images from Amazon Product Advertising API


 

Cylinder Head Temperature Sensor119L8Z-6G004-C
Ford Sensor ASY
  • Geniune OEM part

Last update on 2026-06-09 / Affiliate links / Images from Amazon Product Advertising API


 

HJFS-24FP
Ford Genuine Parts SP509 Spark Plug
  • Genuine OEM
  • Package Dimensions: 10 H x 10 L x 16 W (inches)
  • Package Weight: 16.0 pounds
  • Country of Origin : China

Last update on 2026-06-09 / Affiliate links / Images from Amazon Product Advertising API


 

Spark Plugs55HJFS-24FP
Ford Genuine Parts SP509 Spark Plug
  • Genuine OEM
  • Package Dimensions: 10 H x 10 L x 16 W (inches)
  • Package Weight: 16.0 pounds
  • Country of Origin : China

Last update on 2026-06-09 / Affiliate links / Images from Amazon Product Advertising API


 

9R3Z-6065-A
Ford Genuine Ford Motor Co. Head Cylinder Bolt - 9R3Z6065A
  • Item Type: Head Cylinder Bolt - 9R3Z6065A - description of the item type
  • Manufacturer Grade: Grade 9 - description of the manufacturer grade
  • Head Style: Hex - description of the head style
  • Exterior Finish: Painted - description of the exterior finish
  • Thread Style: Right Hand - description of the thread style

Last update on 2026-06-09 / Affiliate links / Images from Amazon Product Advertising API


 

Cylinder Head Bolts (4/pkg.)3129R3Z-6065-A
Ford Genuine Ford Motor Co. Head Cylinder Bolt - 9R3Z6065A
  • Item Type: Head Cylinder Bolt - 9R3Z6065A - description of the item type
  • Manufacturer Grade: Grade 9 - description of the manufacturer grade
  • Head Style: Hex - description of the head style
  • Exterior Finish: Painted - description of the exterior finish
  • Thread Style: Right Hand - description of the thread style

Last update on 2026-06-09 / Affiliate links / Images from Amazon Product Advertising API


 

W701706-S2
NUT
  • Country Of Origin: United States
  • Model Number: W701706S2
  • Item Package Dimension: 6.0" L x 6.0" W x 6.0" H
  • Item Package Weight: 5.0 lb

Last update on 2026-06-09 / Affiliate links / Images from Amazon Product Advertising API


 

Exhaust Manifold Nuts (8/pkg.)210W701706-S2
NUT
  • Country Of Origin: United States
  • Model Number: W701706S2
  • Item Package Dimension: 6.0" L x 6.0" W x 6.0" H
  • Item Package Weight: 5.0 lb

Last update on 2026-06-09 / Affiliate links / Images from Amazon Product Advertising API


 

W703902-S403
Ford Stud Kit
  • Genuine Ford Stud Kit
  • Item Package Dimension: 3.6L x 2.4W x 2.2H inches
  • Item Package Weight - 1.0 Pounds
  • Item Package Quantity - 1
  • Product Type - BOLTS

Last update on 2026-06-09 / Affiliate links / Images from Amazon Product Advertising API


 

Exhaust Manifold Studs (6/pkg.)210W703902-S403
Ford Stud Kit
  • Genuine Ford Stud Kit
  • Item Package Dimension: 3.6L x 2.4W x 2.2H inches
  • Item Package Weight - 1.0 Pounds
  • Item Package Quantity - 1
  • Product Type - BOLTS

Last update on 2026-06-09 / Affiliate links / Images from Amazon Product Advertising API


 

CC3Z-9448-B

No products found.

Exhaust Manifold Gaskets (2-port)11CC3Z-9448-B

No products found.

CC3Z-9448-A
Ford CC3Z-9448-A - Gasket
  • Manufacturer Part Number: CC3Z-9448-A, Certifications: OE, Warranty: 1 Year
  • Returns Accepted: Returns Accepted, Modified Item: No, Brand: Compatible with Ford
  • Fitment Type: Direct Replacement, Compatible with Genuine Oem: Yes
  • Manufacturer Warranty: 1 Year, Part Brand: Compatible with Ford

Last update on 2026-06-09 / Affiliate links / Images from Amazon Product Advertising API


 

Exhaust Manifold Gaskets (3-port)11CC3Z-9448-A
Ford CC3Z-9448-A - Gasket
  • Manufacturer Part Number: CC3Z-9448-A, Certifications: OE, Warranty: 1 Year
  • Returns Accepted: Returns Accepted, Modified Item: No, Brand: Compatible with Ford
  • Fitment Type: Direct Replacement, Compatible with Genuine Oem: Yes
  • Manufacturer Warranty: 1 Year, Part Brand: Compatible with Ford

Last update on 2026-06-09 / Affiliate links / Images from Amazon Product Advertising API


 

 

Additional Parts Required to Replace ONLY the Left-Hand Cylinder Head

DescriptionOrder QuantityClaim QuantityPart Number
Cylinder Head LH11HC4Z-6049-B
Cylinder Head Gasket LH115C3Z-6051-AA
Ford Genuine Ford Motor Co. Head Cylinder Gasket - 5C3Z6051AA
  • Genuine Ford Motor Co. Head Cylinder Gasket - 5C3Z6051AA
  • Item Package Dimension: 25.40L x 9.10W x 0.10H inches
  • Item Package Weight - 0.90 Pounds
  • Item Package Quantity - 1
  • Product Type - GASKETS

Last update on 2026-06-09 / Affiliate links / Images from Amazon Product Advertising API


 

Cylinder Head Oil Cover Gasket LH115C3Z-6C286-AA

No products found.

Spark Plugs55HJFS-24FP
Ford Genuine Parts SP509 Spark Plug
  • Genuine OEM
  • Package Dimensions: 10 H x 10 L x 16 W (inches)
  • Package Weight: 16.0 pounds
  • Country of Origin : China

Last update on 2026-06-09 / Affiliate links / Images from Amazon Product Advertising API


 

Cylinder Head Bolts (4/pkg.)3129R3Z-6065-A
Ford Genuine Ford Motor Co. Head Cylinder Bolt - 9R3Z6065A
  • Item Type: Head Cylinder Bolt - 9R3Z6065A - description of the item type
  • Manufacturer Grade: Grade 9 - description of the manufacturer grade
  • Head Style: Hex - description of the head style
  • Exterior Finish: Painted - description of the exterior finish
  • Thread Style: Right Hand - description of the thread style

Last update on 2026-06-09 / Affiliate links / Images from Amazon Product Advertising API


 

Exhaust Manifold Nuts (8/pkg.)210W701706-S2
NUT
  • Country Of Origin: United States
  • Model Number: W701706S2
  • Item Package Dimension: 6.0" L x 6.0" W x 6.0" H
  • Item Package Weight: 5.0 lb

Last update on 2026-06-09 / Affiliate links / Images from Amazon Product Advertising API


 

Exhaust Manifold Studs (6/pkg.)210W703902-S403
Ford Stud Kit
  • Genuine Ford Stud Kit
  • Item Package Dimension: 3.6L x 2.4W x 2.2H inches
  • Item Package Weight - 1.0 Pounds
  • Item Package Quantity - 1
  • Product Type - BOLTS

Last update on 2026-06-09 / Affiliate links / Images from Amazon Product Advertising API


 

Exhaust Manifold Gaskets (2-port)11CC3Z-9448-B

No products found.

Exhaust Manifold Gaskets (3-port)11CC3Z-9448-A
Ford CC3Z-9448-A - Gasket
  • Manufacturer Part Number: CC3Z-9448-A, Certifications: OE, Warranty: 1 Year
  • Returns Accepted: Returns Accepted, Modified Item: No, Brand: Compatible with Ford
  • Fitment Type: Direct Replacement, Compatible with Genuine Oem: Yes
  • Manufacturer Warranty: 1 Year, Part Brand: Compatible with Ford

Last update on 2026-06-09 / Affiliate links / Images from Amazon Product Advertising API


 

 

The DOR/COR number for this program is 51107.

Order your parts requirements through normal order processing channels.  To guarantee the shortest delivery time, an emergency order for parts must be placed.

NOTE:  The timely return of the core (cylinder heads) will assist in ensuring new cylinder head part supply for this program.  Please ensure cores are fully complete and returned in the original package.

 

DEALER PRICE  

For latest prices, refer to DOES II.

 

PARTS RETENTION AND RETURN    

Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES.

 

EXCESS STOCK RETURN  

Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.


ATTACHMENT III

CERTAIN 2016-2017 MODEL YEAR F-650, F-750 AND F-59 VEHICLES WITH A 6.8L ENGINE — CYLINDER HEAD INSPECTION AND REPLACEMENT

 

OVERVIEW

In some of the affected vehicles, the intake valve seats may experience accelerated wear. Valve seat wear may result in low compression and a misfire condition with an illuminated malfunction indicator light. Dealers are to inspect identification markings on both cylinder heads, and replace the cylinder heads as required.

 

SERVICE PROCEDURE

Recommended Tool List:

General ToolsGeneral Equipment
1/4″, 3/8″ and 1/2″ RatchetsHose Clamp Pliers
1/4″ Drive Deep Well Sockets – 8mm and 9mmPocket Screw Driver
1/4″ Drive Extension – 6″Metal Trim Tool
1/4″ and 3/8″ Power RatchetsDrain Pan- Oil
1/4″ and 3/8″ Drive Torque WrenchesDrain Pan- Coolant
3/8″ Drive Shallow Well Socket – 10mmFloor Crane
3/8″ Drive Extension – 6″Hook and Pick set
3/8″ Drive Deep Well Socket -15mm, 14mm, 13mm and 10mmPlastic Scraper
Screwdriver – Medium Flat HeadGasket Removal Scraper
Inspection Mirror
Special Tools
Compressor, Valve Spring 303-1039Fan Clutch Nut Wrench 303-214
Locking Tool, Timing Chain 303-1175Fan Clutch Pulley Holding Wrench 303-478
Cylinder Head R/I 303-572Crankshaft Vibration Damper Remover 303-009
Coolant Disconnect Tool 307-569Crankshaft Pulley Installer 303-102
Refractometer (ROB75240)Crankshaft Front Oil Seal Remover 303-107
Air Lift Coolant Vacuum tester/refillFront Cover Oil Seal Installer 303-335
AC Fluid IDCrankshaft Front Oil Seal Installer 303-635
A/C Service Unit

 

  1. Inspect both cylinder head valve cover rails for identification holes. See Figure 1.
  • If one or two holes are visible, replacement of that cylinder head is not required.
  • If no holes are visible, replacement of that cylinder head is required.
  • Proceed to Step 2 only if cylinder head replacement is required. Otherwise, no additional service is needed.

NOTE: Left-hand side shown, right-hand side similar. Engine removed for clarity.

NOTE: An additional hole may be covered by the valve cover. If the cylinder head does not have any exposed holes when the valve cover is installed, replacement of that cylinder head is required.

CYLINDER HEAD VALVE COVER RAIL

FIGURE 1

 

  1. Replace the right-hand and/or left-hand cylinder heads as required based on step 1. Please follow Workshop Manual (WSM) procedures in Section 303-01.

June 2019

Customer Satisfaction Program 17B29
Programa de satisfacción del cliente 17B29

 

Mr. John Sample
123 Main Street
Anywhere, USA 12345

 

Your Vehicle Identification Number (VIN):  12345678901234567

 

At Ford Motor Company, we are committed not only to building high quality, dependable products, but also to building a community of happy, satisfied customers.  To demonstrate that commitment, we are providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above.

 

 

Why are you receiving this notice?On your vehicle, it may be possible for the valve seats located in the engine’s cylinder heads to experience accelerated wear.
What is the effect? Accelerated valve seat wear may result in a misfire condition with an illuminated malfunction indicator light.
What will Ford and your dealer do?In the interest of customer satisfaction, Ford Motor Company has authorized your dealer to inspect the cylinder heads on your vehicle’s engine, and replace the cylinder heads as required, free of charge (parts and labor) under the terms of this program.

This Customer Satisfaction Program is being extended and will be in effect until May 31, 2020 regardless of mileage. Coverage is automatically transferred to subsequent owners.

How long will it take?The time needed for this repair is less than 2 days.  However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.  In addition, your vehicle will/may require an inspection to determine if parts need to be ordered.
What should you do?Please call your dealer without delay to schedule a service appointment for Customer Satisfaction Program 17B29.  Provide the dealer with your VIN, which is printed near your name at the beginning of this letter.   If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions.

Ford Motor Company wants you to have this service action completed on your vehicle.  The vehicle owner is responsible for making arrangements to have the work completed.  Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this service action performed on a timely basis.  Therefore, please have this service action performed as soon as possible.

NOTE:  You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App.  The app can be downloaded through the App Store or Google Play.  In addition there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control.

Have you previously paid for this repair? The refund time expired on May 31, 2018 as noted in the previous mailing in December 2017.

If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this service action performed to ensure the correct parts were used.

What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.

You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner.   

Can we assist you further?

 

 

 

 

 

 

If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS:  If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you.  If you wish to contact us through the Internet, our address is:  www.Fordowner.com.

For the hearing impaired call 1-800-232-5952 (TDD).  Representatives are available Monday through Friday:  8:00AM – 8:00PM (Eastern Time).

FLEET OWNERS:  If you have questions or concerns, please contact our

Fleet Customer Information Center at 1-800-34-FLEET, choose Option

#3, and one of our representatives will be happy to assist you.  If you wish to contact us through the Internet, our address is:  www.fleet.ford.com. Representatives are available Monday through Friday:  8:00AM – 8:00PM(Eastern Time).

MOTORHOME OWNERS:  If you have questions or concerns, please contact our Motorhome Customer Assistance Center toll free at 1-866-906-9811.  Representatives are available 24 hours a day.

Para asistencia en EspañolVisite nuestro sitio web para ver este anuncio en Español al siguiente dirección: https://es.owner.ford.com/recall.

Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para Español.

 

Thank you for your attention to this important matter.

Ford Customer Service Division


Customer Satisfaction Program 17B29 – Supplement #2

May 14, 2019

https://www.nhtsa.gov/recalls?nhtsaId=10160949
https://static.nhtsa.gov/odi/tsbs/2019/MC-10160949-0001.pdf

 


 

 

Bestseller No. 1
Shell Rotella T6 Full Synthetic 5W-40 Diesel Engine Oil, 1 Gallon
11,949 Reviews
Shell Rotella T6 Full Synthetic 5W-40 Diesel Engine Oil, 1 Gallon
  • Full synthetic 5W-40 diesel engine oil with Triple Protection Plus technology protects against wear, deposits, and oil breakdown
  • Improved wear performance with significantly increased level of protection against harmful engine wear (compared to previous generation API CJ-4 engine oils)
  • Enhanced fuel economy capability of 1.5% without compromising engine protection or durability (compared to 15W-40 oils)
  • Multi-functional dispersant additives provide an enhanced level of protection against the effects of soot, dirt, and other contaminants
  • Resists breakdown by heat to provide continuous protection throughout the service interval, and also provides improved low-temperature flow compared to conventional 15W-40 oils
Bestseller No. 2
Valvoline Heavy Duty Full Synthetic 15W-40 Diesel Engine Oil 1 Gallon
  • Full synthetic formula is proven to maximize diesel engine life
  • 35% reduction in valve train wear vs. industry standards as tested in Cummins ISB engine test
  • Engineered to control wear, deposits and oil breakdown while meeting low emission requirements
  • Up to 28% longer oil life vs. industry standards as tested in Volvo T-13 engine test
  • Ultimate protection against severe temperatures
Bestseller No. 3
Mobil 1 Turbo Diesel Truck Full Synthetic Motor Oil 5W-40, 1 Gal
  • Mobil 1 Turbo Diesel Truck Is Designed For Modern Diesel Truck Engines, Delivering Long Drain Capability, Exceptional Performance, And Potential Fuel Economy Benefits
  • Meets Or Exceeds The Demanding Specifications Of Major Truck Manufacturers - One Engine Oil Can Be Used For Mixed Fleet Operations
  • Recommended For Use In All Super High-Performance Diesel Applications, Including Low Emission Engines
  • Helps Engines Last Longer By Reducing Low-Temperature Sludge Buildup And High-Temperature Deposits
Bestseller No. 4
Shell Rotella T6 Full Synthetic 10W-30 Diesel Engine Oil, 1 Gallon (3 Pack)
  • Full synthetic 10W-30 diesel engine oil with Triple Protection Plus technology protects against wear, deposits, and oil breakdown
  • Provides the performance you expect from a full synthetic engine oil in the viscosity grade you prefer and trust
  • Extended drain capability for more uptime
  • Improved wear performance versus API CJ-4 technology
  • Compatibility with exhaust emissions control systems
Bestseller No. 5
Shell Rotella T5 Synthetic Blend 15W-40 Diesel Engine Oil, 1 Gallon (3 Pack)
  • Synthetic blend 15W-40 diesel engine oil with Triple Protection Plus technology protects against wear, deposits, and oil breakdown
  • Ideal for on-highway fleets, construction, and agricultural machinery, and diesel pickup trucks — including high-power vehicles that require resistance to heat and stress
  • Triple Protection Plus technology offers better low-temperature flow, which delivers excellent equipment protection, long engine life, and maintains viscosity control under high temperatures
  • Delivers good engine cleanliness and protection against piston deposits, ensuring engine and component reliability at extended oil drain intervals
  • Advanced low-ash formulation helps control the blocking or poisoning of exhaust after-treatment devices, helping maintain vehicle emission compliance and engine fuel efficiency

Last update on 2026-06-04 / Affiliate links / Images from Amazon Product Advertising API


 

This product presentation was made with AAWP plugin.

Leave a Comment

Share to...