NHTSA ID Number: 10144953
Manufacturer Communication Number: 17G01-S2
Summary
Certain 2013-2017 Model Year Police Interceptor Utility Vehicles – Rear Suspension Toe Link Replacement
5 Affected Products
August 10, 2018
TO: All U.S. Ford
and Lincoln Dealers
SUBJECT: Optional Product Improvement Program 17G01 – Supplement #2
Certain 2013-2017 Model Year Police Interceptor Utility Vehicles
Rear Suspension Toe Link Replacement
REF: Optional Product Improvement Program 17G01 – Supplement #1
Dated January 31, 2018
REF: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 16S18 – Supplement #2
Dated August 10, 2018
New! REASON FOR THIS SUPPLEMENT
Technical Information: Updated to remind dealers that the new toe link adjustment sleeve jam nuts are only finger tight and must be tightened even when rear toe adjustment is not necessary.
PROGRAM TERMS
This program will be in effect through January 31, 2019. There is no mileage limit for this program.
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Police Interceptor Utility | 2013-2017 | Chicago | August 25, 2011 through January 19, 2017 |
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS PROGRAM
The affected vehicles may be used in high-speed pursuit and extreme maneuvers by police fleet customers, increasing the bending stress on the rear suspension toe link(s), that can increase the likelihood of a rear suspension toe link fracture. A customer with a fractured rear suspension toe link may experience noise, unusual vehicle handling characteristics, or difficulty controlling the vehicle.
SERVICE ACTION
Upon customer request, dealers are to replace both rear suspension toe links, check alignment and, if necessary, adjust rear toe. This service must be performed on all affected vehicles at no charge to the vehicle owner.
NOTE: Some of the affected vehicles are also included in Safety Recall 16S18. Rear suspension toe link replacement provides a single repair for 16S18 and 17G01. If affected, the Ford system will automatically close 16S18 upon claim payment of 17G01.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters were mailed the week of August 28, 2017. Owner letters for vehicles that were added to the program will be mailed the week of February 12, 2018. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
New! ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
David J. Johnson
ATTACHMENT I
Optional Product Improvement Program 17G01 – Supplement #2
Certain 2013-2017 Model Year Police Interceptor Utility Vehicles
Rear Suspension Toe Link Replacement
OASIS ACTIVATION
OASIS will be activated on August 15, 2017. OASIS will be activated for the vehicles that were added to the program on January 31, 2018.
FSA VIN LISTS ACTIVATION
FSA VIN Lists were made available through https://web.fsavinlists.dealerconnection.com on August 15, 2017. FSA VIN Lists will be available for the vehicles that were added to the program on January 31, 2018.
Owner names and addresses were made available by September 8, 2017. Owner names and addresses will be activated for the vehicles that were added to the program by February 23, 2018.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
- Owners of affected vehicles will be directed to dealers for repairs.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
- For related damage and access time requirements, refer to the Warranty and Policy Manual – Section 6 – Ford/Lincoln Program Policies – Field Service Actions (FSA) – Related Damage.
- For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required.
- Ford vehicles – 3 years or 36,000 miles
- Ford
- For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.
OWNER REFUNDS
- Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the repair was performed before the date of the Owner Notification Letter. This refund offer expires June 30, 2018.
- Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the date of the Owner Notification Letter. There is no expiration date for emergency repair refunds. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
- Refunds will only be provided for the cost associated with rear suspension toe link replacement due to fracture.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
CLAIMS PREPARATION AND SUBMISSION
- Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
- When entering claims, select claim type 31: Field Service Action. The FSA number (17G01) is the sub code.
- For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
- Additional labor and/or parts must be claimed as related damage on a separate repair line from the FSA. IMPORTANT: Click the radio button on the Related Damage Indicator.
- Submit refunds on a separate repair line.
- Program Code: 17G01 – Misc. Expense: ADMIN
- Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs.
- Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim.
- PROGRAM TERMS: This program will be in effect through January 31, 2019. There is no mileage limit for this program.
NOTE: If affected, the Ford system will automatically close 16S18 upon claim payment of 17G01.
ATTACHMENT II
Optional Product Improvement Program 17G01 – Supplement #2
Certain 2013-2017 Model Year Police Interceptor Utility Vehicles
Rear Suspension Toe Link Replacement
LABOR ALLOWANCES
| Description | Labor Operation | Labor Time |
| Replace both rear suspension toe links | 17G01B | 0.6 Hours |
| Check alignment and, if necessary, adjust rear toe | 17G01C | 0.6 Hours |
PARTS REQUIREMENTS / ORDERING INFORMATION
| Description | Order Quantity | Claim Quantity | Part Number |
| Rear Toe Link Kit | 1 | 1 | DB5Z-5A972-J |
Order your parts requirements through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.
ATTACHMENT III
CERTAIN 2013-2017 MODEL YEAR POLICE INTERCEPTOR UTILITY VEHICLES — REAR SUSPENSION TOE LINK REPLACEMENT
OVERVIEW
The affected vehicles may be used in high-speed pursuit and extreme maneuvers by police fleet customers, increasing the bending stress on the rear suspension toe link(s), that can increase the likelihood of a rear suspension toe link fracture. A customer with a fractured rear suspension toe link may experience noise, unusual vehicle handling characteristics, or difficulty controlling the vehicle. Upon customer request, dealers are to replace both rear suspension toe links, check alignment and, if necessary, adjust rear toe.
Recommended Tool List:
| 1/2″ Drive Impact Gun |
| 1/2″ Drive 19mm Deep Impact Socket |
| 1/2″ Drive Extension 9 in (229 mm) |
| 1/2″ Drive 18mm Shallow Swivel Impact |
| 1/2″ Drive Torque Wrench |
| 21mm Wrench |
| 7/8″ Wrench |
| Tape Measure |
| Jack Stand |
NEW! SERVICE PROCEDURE
WARNING: Suspension fasteners are critical parts that affect performance of vital components and systems. Tighten fasteners as specified. Measure the distance from the center of the wheel hub to the lip of the fender with the vehicle in a level, static ground position (ride height) before dissasembly. When securing the new height.
WARNING: Tighten the suspension bushing fasteners with the suspension supported at ride height or with the weight of the vehicle resting on the wheels and tires, otherwise toe link and bushing damage may occur.
- Replace both rear toe links and all fasteners. Please follow the Workshop Manual (WSM) procedures in Section 204-02.
NOTE: The new toe link adjustment sleeve jam nuts are only finger tight. The jam nuts must be tightened to the torque specification in the WSM even if toe adjustment is not necessary.
NOTE: The toe links must be secured at ride height during replacement. See Figure 1.
FIGURE 1
1 Associated Document
Manufacturer Communications
Optional Product Improvement Program 17G01 – Supplement #2
NHTSA ID Number: 10140336
Manufacturer Communication Number: 17G01-S1
Summary
Certain 2013-2016 Model Year Police Interceptor Utility Vehicles – Rear Suspension Toe Link Replacement
1 Associated Document
Manufacturer Communications
Optional Product Improvement Program 17G01 – Supplement #1
MC-10140336-9999.pdf 415.317KB
NHTSA ID Number: 10138537
Manufacturer Communication Number: 17G01-S1
Summary
Certain 2013-2016 Model Year Police Interceptor Utility Vehicles – Rear Suspension Toe Link Replacement
1 Associated Document
Manufacturer Communications
Optional Product Improvement Program 17G01 – Supplement #1
MC-10138537-9999.pdf 415.317KB
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