NHTSA Campaign Number: 18V390
Manufacturer Ford
Motor Company
Components POWER TRAIN
Potential Number of Units Affected 25
Torque Converter Connection may Fail
If the torque converter weld studs fail, the torque converter will not be connected to the engine flexplate and the vehicle will lose the ability to move, increasing the risk of a crash.
Summary
Ford Motor Company (Ford) is recalling certain 2017-2018 Ford Edge and 2017 Lincoln MKZ vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Remedy
Ford will notify owners, and dealers will replace the torque converters, free of charge. The recall is expected to begin in July 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 17S16 (S2). Note: This recall is an expansion of recall 17V-427.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
NHTSA Campaign Number: 17V427
Manufacturer Ford Motor Company
Components POWER TRAIN
Potential Number of Units Affected 6,026
Torque Converter Connection may Fail
If the torque converter weld studs fail, the torque converter will not be connected to the engine flexplate and the vehicle will lose the ability to move, increasing the risk of a crash.
Summary
Ford Motor Company (Ford) is recalling certain 2017 Lincoln MKZ and Ford Edge and Fusion vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Remedy
Ford or Lincoln will notify owners, and dealers will replace the torque converters, free of charge. The recall began August 25, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 17S16.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
June 12, 2018
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 17S16 – Supplement #2
Certain 2017 Model Year MKZ and 2017-2018 Model Year Edge and Fusion Vehicles
Equipped with 2.0L Engine and 6F35 Transmission
Torque Converter Stud Welds
REF:Safety Recall 17S16
Dated: August 21, 2017
New! REASON FOR THIS SUPPLEMENT
- Required Parts Update: The required parts table has been updated to include the correct RH Intermediate Shaft Seal for AWD vehicles.
- Affected Vehicles: An additional 31 vehicles have been identified that are affected by this concern.
New! AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Edge | 2017-2018 | Oakville | April 25, 2017 through March 8, 2018 |
| Fusion | Hermosillo | May 4, 2017 through August 24, 2017 | |
| MKZ | May 4, 2017 through June 19, 2017 |
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, the studs that retain the torque converter to the engine flexplate may have been improperly welded. Improperly welded studs may detach from the torque converter leading to loss of motive power. Should the vehicle lose transmission function while driving, the power steering, power brakes, electrical systems and restraint systems will still operate, and the transmission park function is not affected.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to replace the torque converter following the technical instructions. This service must be performed on all affected vehicles at no charge to the vehicle owner.
New! OWNER NOTIFICATION MAILING SCHEDULE
Owner letters were mailed the week of August 21, 2017. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. Owner letters for recently added vehicles are expected to be mailed the week of June 25, 2018.
Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
New! ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
Michael A. Berardi
ATTACHMENT I
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 17S16 – Supplement #2
Certain 2017 Model Year MKZ and 2017 2018 Model Year Edge and Fusion Vehicles
Equipped with 2.0L Engine and 6F35 Transmission
Torque Converter Stud Welds
New! OASIS ACTIVATION
OASIS was activated on July 10, 2017. OASIS will be activated for newly added vehicles on June 12, 2018.
New! FSA VIN LISTS ACTIVATION
FSA VIN Lists became available through https://web.fsavinlists.dealerconnection.com on July 10, 2017. Owner names and addresses will be available by September 1, 2017. FSA VIN Lists for newly added vehicles will be available on June 12, 2018.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
- Owners of affected vehicles will be directed to dealers for repairs.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
- For vehicles within new vehicle bumper-to-bumper warranty coverage, follow existing warranty and policy guidelines for related damage claims. No SSSC approval is required for these vehicles:
- For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.
OWNER REFUNDS
Refunds are not approved for this program.
LINCOLN PICKUP AND DELIVERY
Owners of 2017 Model Year and newer Lincoln vehicles have the option of requesting pickup and delivery service with a Lincoln loaner, from their dealership. For details, reference EFC04786 National Launch of Lincoln Pickup and Delivery New Owner Privileges.
RENTAL VEHICLES (When Lincoln pickup and delivery is not used)
Dealers are pre-approved for up to 1 day for a comparable rental vehicle. Follow Extended Service Plan (ESP) guidelines for dollar amounts. Rentals will only be reimbursed for the day(s) the vehicle is at the dealership for part replacement. Prior approval for more than 1 rental day(s) is required from the SSSC via the SSSC Web Contact Site.
LINCOLN CLIENT SPECIAL HANDLING
To ensure the best possible experience for Lincoln owners, Lincoln Dealers are encouraged to utilize the Lincoln Loyalty Program to provide clients with surprise and delight offerings, such as:
- Fuel fill
- Gift Card for the client’s favorite restaurant
The Lincoln Loyalty Program is exclusive to Lincoln Dealers. Owners will not be notified of this service in owner mailings. Reference EFC05367, Lincoln Loyalty Program Announcement for additional details.
CLAIMS PREPARATION AND SUBMISSION
- Enter claims using Direct Warranty Entry (DWE) or One Warranty Solution (OWS).
- DWE: refer to ACESII manual for claims preparation and submission information.
- OWS: when entering claims in DMS software, select claim type 31: Field Service Action. The FSA number 17S16 is the sub code.
- Additional labor and/or parts must be claimed as related damage on a separate repair line from the FSA. IMPORTANT: Click the radio button on the Related Damage Indicator.
- For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar amounts. Enter the total amount of the rental expense under Miscellaneous Expense code RENTAL.
- For Lincoln Client Special Handling, reference EFC05367, Lincoln Loyalty Program
Announcement for Requirements and Claiming Instructions. Claims for Lincoln Loyalty should be submitted as a separate line on the same Repair Order.
ATTACHMENT II
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 17S16 – Supplement #2
Certain 2017 Model Year MKZ and 2017-2018 Model Year Edge and Fusion Vehicles
Equipped with 2.0L Engine and 6F35 Transmission
Torque Converter Stud Welds
New! LABOR ALLOWANCES
| Description | Model Year | Vehicle | Labor Operation | Labor Time |
| Replace Torque Converter | 2017-2018 | Edge AWD | 17S16B | 7.5 Hours |
| Edge FWD | 17S16C | 6.8 Hours | ||
| Fusion FWD | 17S16D | 6.8 Hours | ||
| Fusion AWD | 17S16E | 7.9 Hours | ||
| MKZ AWD | 17S16F | 7.9 Hours | ||
| MKZ FWD | 17S16G | 6.8 Hours | ||
| Claim one of the below labor operations in combination with 17S16B, C, D, E, F, or G | ||||
| Check and Adjust Front Toe (without lane departure) | 17S16H | 0.5 Hours | ||
| Check and Adjust Front Toe (with lane departure) | 17S16J | 0.8 Hours | ||
New! PARTS REQUIREMENTS / ORDERING INFORMATION
Required Parts – ALL Vehicles
| Description | Part Number | Order Quantity | Claim Quantity |
| Torque Converter | DG9Z-7902-F
Ford DG9Z-7902-F, Auto Trans Torque Converter
Last update on 2026-06-09 / Affiliate links / Images from Amazon Product Advertising API | 1 | 1 |
| Mercon LV (box of 12 quarts) | XT-10-QLVC
Ford Genuine Ford Fluid XT-10-QLVC MERCON-LV Automatic Transmission Fluid - 1 Quart
Last update on 2026-06-09 / Affiliate links / Images from Amazon Product Advertising API | 1 | 7 |
| RH Half Shaft Retainer Bracket | 4S4Z-3N324-AA
Ford Retainer - Bear
Last update on 2026-06-19 / Affiliate links / Images from Amazon Product Advertising API | 1 | 1 |
| RH Half Shaft Bracket Nut (4/pkg.) | W520102-S442 | 1 | 2 |
| LH Half Shaft Snap Ring Circlip | BB5Z-4B422-C | 1 | 1 |
| Torque Converter Nut (4/pkg.) | W715618-S437 | 1 | 4 |
| LH Shaft Seal (All) | 9L8Z-1177-G | 1 | 1 |
| Torque Converter Seal | 9L8Z-7A248-F No products found. | 1 | 1 |
| Tie Rod End Nut (4/pkg.) | W520215-S440
Ford W520-215S440, Suspension Stabilizer Bar Link Nut
Last update on 2026-06-10 / Affiliate links / Images from Amazon Product Advertising API | 1 | 2 |
| Ball Joint Pinch Bolt (4/pkg.) | W500545-S439
Last update on 2026-06-12 / Affiliate links / Images from Amazon Product Advertising API | 1 | 2 |
| Subframe Bolts (4/pkg.) | W716457-S439 | 1 | 4 |
| (FWD only) RH Halfshaft Seal | BB5Z-1S177-C
Right Automatic Transmission Output Shaft Seal,Pinion Seal fits Ford Edge,Escape,Fusion,Transit Connect,EcoSport 2012-2018 Replacement BB5Z-1S177-A, BB5P-1177-DA, BB5P-1177-EA 1 Piece
Last update on 2026-06-09 / Affiliate links / Images from Amazon Product Advertising API | 1 | 1 |
| (AWD only) PTU/Trans Bolts (5/pkg.) | W718250-S439 | 1 | 5 |
| (AWD only) PTU to Trans. Seal | CV6Z-7086-A | 1 | 1 |
| (AWD only) RH Intermediate Shaft Seal | CN1Z-7H424-B | 1 | 1 |
| (AWD only) RH Hub/Halfshaft Nut | CCPZ-3B477-B
Ford Retainer
Last update on 2026-06-09 / Affiliate links / Images from Amazon Product Advertising API | 1 | 1 |
| Engine To Trans. Dowel Pins (4/pkg.) | W716841-S900 | (If Required) | |
| Oil Filter Adapter Gasket | FB5Z-6840-A | (If Required) | |
| Engine Oil Filter | FL-910S
Motorcraft - Oil Filter (FL910S)
Last update on 2026-06-12 / Affiliate links / Images from Amazon Product Advertising API | 1 | 1 |
| 5W30 Engine Oil (box of 12 quarts) | XO-5W30-QSP
MOTORCRAFT - Oil - Engine (XO5W305Q3SP)
Last update on 2026-06-09 / Affiliate links / Images from Amazon Product Advertising API | 1 | 1 |
Unique Parts – Edge
| Description | Part Number | Order Quantity | Claim Quantity |
| Steering Shaft Coupler Bolt (4/pkg.) | W712961-S442 | 1 | 1 |
| Trans. Supp. Insulator Bkt. Bolts (4/pkg.) | W718507-S439 | 1 | 4 |
| Trans. Supp. Insulator Bkt. Nut (4/pkg.) | W520205-S440 | 1 | 1 |
| Stabilizer Bar Link Lower Nut (2/pkg.) | W705606-S440
Ford W705-606S440, Suspension Stabilizer Bar Link Nut
Last update on 2026-06-09 / Affiliate links / Images from Amazon Product Advertising API | 1 | 2 |
| Lower Ball Joint Pinch Nut (2/pkg.) | W520214-S440
Ford W520-214S440, Suspension Stabilizer Bar Link Nut
Last update on 2026-06-09 / Affiliate links / Images from Amazon Product Advertising API | 1 | 2 |
| (AWD only) Driveshaft/PTU Bolts | F2GZ-4682-A | 3 | 3 |
Unique Parts – Fusion / MKZ
| Description | Part Number | Order Quantity | Claim Quantity |
| Steering Shaft Coupler Bolt (4/pkg.) | W714878-S439 | 1 | 1 |
| Stabilizer Link Lower Nuts | W712503-S440
Ford W712-503S440, Suspension Stabilizer Bar Link Nut
Last update on 2026-06-18 / Affiliate links / Images from Amazon Product Advertising API | 2 | 2 |
| Ball Joint Pinch Nut | W520214-S442
Last update on 2026-06-09 / Affiliate links / Images from Amazon Product Advertising API | 2 | 2 |
| Trans. Fluid Cooler Tube Bolts (4/pkg.) | W712146-S437 | 1 | 2 |
| Cooler Tube Seal Backing Ring (2/pkg.) | 5L7Z-7J324-A No products found. | 1 | 2 |
| Cooler Tube Seal (2/pkg.) | 5L7Z-7D285-A No products found. | 1 | 2 |
| (AWD only) Halfshaft Washer | DG9Z-7G273-B | 1 | 1 |
| (AWD only) Exhaust Gasket Rear | CV6Z-9450-D No products found. | 1 | 1 |
| (AWD only) Exhaust Flange Nut (4/pkg.) | W520103-S442 | 1 | 2 |
| (AWD only) Exhaust Gasket Front | EJ7Z-6L612-A | 1 | 1 |
| (AWD only) Converter Flange Nut (4/pkg.) | W714265-S442 | 1 | 2 |
| (AWD only) Driveshaft/PTU Bolts | 5F9Z-4682-AA
Last update on 2026-06-18 / Affiliate links / Images from Amazon Product Advertising API | 3 | 3 |
The DOR/COR number for this recall is 51088.
Order your parts through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.
ATTACHMENT III
CERTAIN 2017 MODEL YEAR FUSION, MKZ AND EDGE VEHICLES EQUIPPED WITH A 2.0L ENGINE — TORQUE CONVERTER REPLACEMENT
OVERVIEW
In some of the affected vehicles, the studs that retain the torque converter to the engine flexplate may have been improperly welded. Improperly welded studs may detach from the torque converter leading to loss of motive power. Should the vehicle lose transmission function while driving, the power steering, power brakes, electrical systems and restraint systems will still operate, and the transmission park function is not affected.
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to replace the torque converter following the technical instructions. This service must be performed on all affected vehicles at no charge to the vehicle owner.
SERVICE PROCEDURE
Recommended Tool List:
| General Tools | General Equipment |
| 1/4″, 3/8″ and 1/2″ Drive Ratchets, and Torque Wrenches | Copper Hammer |
| 1/4″, 3/8″ Drive Air Ratchets and 1/2″ Drive Air Impact Wrench | Punch |
| 1/4″ Drive Extensions – 2″ and 4″ | Magnetic Socket |
| 3/8″ Drive Extensions – 2″, 4″, 6″ and 12″ | Transmission Jack |
| 1/2″ Drive Extension – 4″ | Two Leg Puller |
| Wrenches – 10 mm, 13 mm, 15 mm, 18 mm, 21 mm | Tie Rod End Remover |
| Torx and Hex bits – T25, T40, T45, T50 Torx and M10 | Steering Wheel Holder |
| 1/4″ Drive Deep Sockets – 5.5 mm, 7 mm, 8 mm, 10 mm, 11 mm, 13 mm, 15 mm | Wooden Block |
| 1/4″ Drive Swivel Sockets – 7 mm, 10 mm | Hose Clamp Remover/Installer |
| 3/8″ Drive Short Sockets – 10 mm, 13 mm, 18 mm | Paint Marker |
| 3/8″” Drive Deep Sockets – 8 mm, 10 mm, 13 mm, 15 mm, 17 mm, 18 mm” | Mechanics Wire |
| 1/2″ Drive Deep Sockets – 15 mm, 18 mm, 19 mm, 21 mm, 32 mm | |
| 10mm, 17mm, 18mm Torque Adapters | |
| Additional tools – Channel Lock Pliers, Soft Trim Removal Tool, Oil Filter Wrench or Pliers, 42″ Prybar |
Recommended Tool List (Continued):
| 100-001 (T50T-100-A) Slide Hammer | 303-050 (T70P-6000) Lifting Bracket, Engine |
| 205-241 (T86P-3514-A) Remover, Halfshaft | 303-F070 (Edge) Support Bar, Engine |
| 205-290 (T89P-3415-B) Remover, Halfshaft (Plate) | 303-F072 (Fusion/MKZ) Support Bar, Engine |
| 303-290-05A Adapter for 303-290A | 204-161 (T97P-1175-A) Installer, Halfshaft |
| 303-290B-19, Adapter for 303-290B | 205-D070 (D93P-1175-B) Remover, Front Wheel Hub |
| 307-566 Retainer, Torque Converter | 205-907 (AWD) Handle, 32 Driver |
| 307-569 Disconnect Tool TOC Line (1/2) | 307-582A (AWD) Cover Axle Seal Installer |
| 300-OTC1585AE Powertrain Lift | 307-091 Handle, Torque Converter |
| 205-153 (T80T-4000-W) Handle | 307-627 Installer, Torque Converter Hub Seal |
| 307-626 Installer, Differential Seal | 307-718 Installer, Axle Seal |
NOTE: It is not necessary to completely remove the rear driveshaft on vehicles equipped with All Wheel Drive (AWD). Separate the rear driveshaft from the PTU, and support as needed.
NOTE: It is not necessary to remove the transmission fluid auxiliary pump on vehicles equipped with the Automatic Start / Stop feature.
NOTE: It is not necessary to remove the Heated Oxygen Sensor (HO2S) or catalyst monitor sensor when performing this procedure.
NOTE: For AWD vehicles, it is not necessary to drain the PTU when performing this procedure.
- Remove the transmission. Please follow the WSM Procedures in Section 307-01A.
- The transmission fluid must be drained while performing this procedure.
- MKZ vehicles only – it is not necessary to remove and discard the transmission support insulator studs in Step 33 of the WSM transmission removal procedure. Instead, confirm the studs are torqued to 19 lb-ft (25.5 Nm). If the studs are torqued properly they can be re-used as-is. If a stud is found to be loose, remove and clean that stud, then reapply loctite 243 and reinstall the stud to 22 lb-ft (30 Nm).
NOTE: Disassembly of the transmission is not required for torque converter and hub seal replacement.
- Replace the torque converter and torque converter hub seal. Please follow the WSM procedures in Section 307-01A (Overhaul Section).
- Ensure that the transmission bell housing is clean after replacing the torque converter and seal to prevent transmission fluid leak concerns, after the repair is completed.
- Install the transmission. Please follow the WSM procedures in Section 307-01A.
- Check and top off the transmission fluid following WSM procedure.
June 2018
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 17S16 / NHTSA Recall 17V-427
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.
| What is the issue? | On your vehicle, the studs that retain the transmission torque converter to the engine may have been improperly welded. |
| What is the risk? | Improperly welded studs may result in the loss of transmission function and loss of motive power if the studs detach from the torque converter, increasing the risk of a crash.
Should the vehicle lose transmission function while driving, the power steering, power brakes, electrical systems and restraint systems will still operate normally, and the transmission park function is not affected. |
| What will Ford and your dealer do? | Ford Motor Company has authorized your dealer to replace the torque converter free of charge (parts and labor). |
| How long will it take? | The time needed for this repair is less than one day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. |
| What should you do? | Please call your dealer without delay and request a service date for Recall 17S16. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter.
If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Your vehicle may be equipped with a diagnostic feature called the Vehicle Health Report which can inform you about all available recalls, as well as other key vehicle health information. Please see https://owner.ford.com/vehicle–health for more information. |
| Do you need a rental vehicle? | Your dealer is authorized to provide a rental vehicle for your personal transportation at no charge (except for fuel and insurance) while your vehicle is at the dealership for repairs. Please see your dealer for guidelines and limitations. |
| What if you no longer own this vehicle? | If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.
You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. |
| Can we assist you further?
| If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.Fordowner.com. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM(Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 17V-427. |
| Para asistencia en Español | Visite nuestro sitio web para ver este anuncio en Español al siguiente dirección: https://es.owner.ford.com/recall.
Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para Español. |
Thank you for your attention to this important matter.
Ford Customer Service Division
June 2018
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 17S16 / NHTSA Recall 17V-427
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
The Lincoln Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.
| What is the issue? | On your vehicle, the studs that retain the transmission torque converter to the engine may have been improperly welded. |
| What is the risk? | Improperly welded studs may result in the loss of transmission function and loss of motive power if the studs detach from the torque converter, increasing the risk of a crash.
Should the vehicle lose transmission function while driving, the power steering, power brakes, electrical systems and restraint systems will still operate normally, and the transmission park function is not affected. |
| What will Lincoln and your dealer do? | The Lincoln Motor Company has authorized your dealer to replace the torque converter free of charge (parts and labor). |
| How long will it take? | The time needed for this repair is less than one day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. |
| What should you do? | Please call your dealer without delay and request a service date for Recall 17S16. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter.
Lincoln owners of 2017 Model Year or later vehicles affected by this recall have the option of requesting complimentary Pickup & Delivery service with a Lincoln vehicle for use during service. Please request Lincoln Pickup & Delivery through your dealership if you would like to take advantage of this option. If you do not already have a servicing dealer, you can access www.Lincolnowner.com for dealer addresses, maps, and driving instructions. The Lincoln Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Your vehicle may be equipped with a diagnostic feature called the Vehicle Health Report which can inform you about all available recalls, as well as other key vehicle health information. Please see https://owner.lincoln.com/vehicle–health for more information. |
| Do you need a rental vehicle? | Your dealer is authorized to provide a rental vehicle for your personal transportation at no charge (except for fuel and insurance) while your vehicle is at the dealership for repairs. Please see your dealer for guidelines and limitations. |
| What if you no longer own this vehicle? | If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.
You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. |
| Can we assist you further? | If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.Lincolnowner.com. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 17V-427. |
| Para asistencia en Español | Visite nuestro sitio web para ver este anuncio en Español al siguiente dirección: https://es.owner.lincoln.com/recall.
Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para Español. |
Thank you for your attention to this important matter.
The Lincoln Motor Company
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 17S16 – Supplement #2
Certain 2017 Model Year MKZ and 2017-2018 Model Year Edge and Fusion Vehicles
Equipped with 2.0L Engine and 6F35 Transmission
Torque Converter Stud Welds
June 12, 2017
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 17S16 – Supplement #1
Certain 2017 Model Year Edge, Fusion and MKZ Vehicles Equipped with 2.0L
Engine and 6F35 Transmission
Torque Converter Stud Welds
September 25, 2017
August 2017
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 17S16
Certain 2017 Model Year Edge, Fusion and MKZ Vehicles Equipped with 2.0L
Engine and 6F35 Transmission
Torque Converter Stud Welds
August 21, 2017
Advance Notice Safety Recall 17S16
July 10, 2017
Media Correspondence
Jul 11, 2017
Recall Acknowledgement
July 9, 2018
Recall Acknowledgement
July 21, 2017
- Contains no solvents
- Lowers operating temperatures and stops foaming
- Can be added to existing fluid without draining any out
- The Original Universal ATF Protectant that Eliminates ATF Confusion and the need to stock multiple ATF's - Dramatically reduces friction and wear on metal parts and internal components
- Will not alter the crucial sulfur balance in your transmission fluid, Prevents overheating, Will not harm yellow metals, Inhibits fluid oxidation and foaming
- Contains patented Synergol TMS Technology, a synthetic molecule that tightens the shift cycle without losing the friction modification at lockup, which eliminates shudder
- Extends fluid change intervals, Protects and restores seals for optimum performance, Conditions and restores seals and o-rings
- Does not contain any harmful components such as zinc (ZDDP)/ash, etc. , like other competing products, Frees stuck valves and keeps them free, Ensures proper shifts
- Rebuilds And Restores Metal Parts And Protects Them From Future Wear.
- Anti Friction Modifier. Eliminates Surfaces Defects & Protects From Extreme Heat
- Stops Transmission Shudder, Reduces Noise & Vibration. Ultimate Stop Slipping Additive
- Increases Performance Reliability And Prolongs Service Life Of Control Gears
- Universal for Automatic, CVT, Tiptronic, Manumatic, Semi-Automatic Transmission
- STOPS LEAKS, SLIPPING AND ROUGH SHIFTING: Reduces rough shifting and friction, while eliminating slip, controlling temperature, and repairing shudder, chatter and whining.
- RESTORES PERFORMANCE: Premium high mileage formula restores transmission performance and saves on costly transmission / transaxle repairs.
- FLUID STABILIZER: Use when topping off existing fluid when low, or add a bottle when changing the fluid.
- SEALS CONDITIONERS: Stops leaks, slipping and rough shifting. Reduces heat & friction, and stabilizes fluid.
- REPAIR IT: Transmission Repair-It works with all types of transmission fluids
- Fit type: Universal Fit
- Reduces wear throughout the transmission and optimizes total transmission performance
- Prevents overheating, reducing elevated operating temperatures - Optimizes total transmission performance
- Eliminates clutch chatter and torque converter shudder; Softens and modifies harsh shifts making them quicker in duration
Last update on 2026-05-30 / Affiliate links / Images from Amazon Product Advertising API
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