17C06 – Transmission Park Rod Actuating Plate – 2017 Ford F-250

NHTSA Campaign Number: 17V225
Manufacturer Ford Motor Company
Components POWER TRAIN
Potential Number of Units Affected 48,443

 

Vehicle may Roll when in Park/FMVSS 102/114

Unexpected vehicle movement such as a vehicle rollaway can increase the risk of a crash.

 

Summary

Ford Motor Company (Ford) is recalling certain 2017 Ford F-250 Super Duty trucks equipped with 6.2L engines and six-speed automatic transmissions.

These transmissions may have a damaged park rod actuating plate that can result in unexpected vehicle movement even though the transmission has been shifted to ‘Park.’

As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 102, “Transmission Shift Lever Sequence/Starter Interlock/Transmission Braking Effect”, and number 114, “Theft Protection.”

 

Remedy

Ford will notify owners, and dealers will inspect the park rod actuating plate and replace it, if necessary, free of charge.

Remedy parts are currently unavailable. Interim notices informing owners of the safety risk were mailed on April 18, 2017.

Owners will receive a second notice when remedy parts become available.

Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 17C06.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall

 

April 26, 2017

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 17C06
Certain 2017 Model Year F-250 Vehicles with 6.2L Engine and 6R100 Transmission
Transmission Park Rod Actuating Plate

 

AFFECTED VEHICLES

Vehicle Model Year Assembly Plant Build Dates
F-250 2017 Kentucky Truck October 9, 2015 through March 31, 2017

 

Affected vehicles are identified in OASIS and FSA VIN Lists.

 

REASON FOR THIS COMPLIANCE RECALL

Some of the affected vehicles may not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) No. 102 Transmission Shift Position Sequence, Starter Interlock and Transmission Braking Effect, and FMVSS No. 114 Theft Protection and Rollaway Prevention.  Vehicles built with a damaged park rod actuating plate may not achieve mechanical Park within the automatic transmission after the driver moves the shift lever to Park.  If the parking brake is not applied, this could result in unintended vehicle movement without warning, increasing the risk of injury or crash.

 

SERVICE ACTION

Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to replace the transmission park rod actuating plate.  This service must be performed on all affected vehicles at no charge to the vehicle owner.  Important Note:  Until the repair is made, dealers should ensure the vehicle’s parking brake is applied whenever the transmission shift lever is in the Park position.

 

OWNER NOTIFICATION MAILING SCHEDULE

Owners were notified the week of April 10, 2017, advising drivers to apply the parking brake when the vehicle is left unattended.  Owner letters are expected to be mailed the week of June 5, 2017 to notify that parts are available to repair vehicles.  Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee.  Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle.  Correct all vehicles in your new vehicle inventory before delivery.

 

ATTACHMENTS

Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letter

 

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site.  The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

 

Michael A. Berardi

 

ATTACHMENT I

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 17C06
Certain 2017 Model Year F-250 Vehicles with 6.2L Engine and 6R100 Transmission
Transmission Park Rod Actuating Plate

 

OASIS ACTIVATION

OASIS was activated on March 31, 2017.

 

FSA VIN LISTS ACTIVATION

FSA VIN Lists were available through https://web.fsavinlists.dealerconnection.com on March 31, 2017.  Owner names and addresses will be available by June 16, 2017.

NOTE:  Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records.  The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries.

Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.

 

SOLD VEHICLES

  • Owners of affected vehicles will be directed to dealers for repairs.
  • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
  • Correct other affected vehicles identified in OASIS which are brought to your dealership.
  • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

 

STOCK VEHICLES

  • Correct all affected units in your new vehicle inventory before delivery.
  • Use OASIS to identify any affected vehicles in your used vehicle inventory.

 

DEALER-OPERATED RENTAL VEHICLES

A new law prohibits a Rental Company from selling, renting or leasing vehicles subject to a safety or compliance recall. This could impact dealer-operated rental fleets of 35 vehicles or more, including FRAC, LRAC, and DDR vehicles.  Please see EFC04833 for details and consult your legal counsel for legal advice.

 

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this recall.

 

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

Additional repairs identified as necessary to complete the FSA should be managed as follows:

  • For vehicles within new vehicle bumper-to-bumper warranty coverage, follow existing warranty and policy guidelines for related damage claims. No SSSC approval is required for these vehicles:
    • Ford vehicles – 3 years or 36,000 miles
  • For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.

 

OWNER REFUNDS    

Refunds are not approved for this program.

 

RENTAL VEHICLES  

Rental vehicles are not approved for this program.

 

CLAIMS PREPARATION AND SUBMISSION

  • Enter claims using Direct Warranty Entry (DWE) or One Warranty Solution (OWS).
    • DWE: refer to ACESII manual for claims preparation and submission information.
    • OWS: when entering claims in DMS software, select claim type 31: Field Service Action. The FSA number 17C06 is the sub code.
  • Additional labor and/or parts must be claimed as related damage on a separate repair line from the FSA.

 

ATTACHMENT II

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 17C06
Certain 2017 Model Year F-250 Vehicles with 6.2L Engine and 6R100 Transmission
Transmission Park Rod Actuating Plate

 

LABOR ALLOWANCES

Description Labor Operation Labor Time
Replace transmission park rod actuating plate 17C06B 1.2 Hours

 

PARTS REQUIREMENTS / ORDERING INFORMATION

Part Number Description Order Quantity Claim Quantity
HC3Z-7G101-A Park Rod Actuating Plate 1 1
W500214-S300 Park Rod Actuating Plate Bolts (pkg. contains 4 bolts) 1 4
XT-10-QLVC 17C06 - Transmission Park Rod Actuating Plate - 2017 Ford F-250 » small light Transmission Fluid 1 1

 

The DOR/COR number for this recall is 51080.

To ensure an equitable distribution, service part number HC3Z-7G101-A will be administered with seed stock and restricted ordering.  Dealers will begin receiving parts the week of April 24, 2017.  By  May 12, 2017, dealers are expected to receive parts equal to approximately 25% of the number of vehicles assigned to them on their FSA VIN Lists.  Every dealer will receive at least one part.

NOTE:  Due to limited part supply, it is possible not all parts requests can be filled.  Beginning

May 15, 2017, orders for part number HC3Z-7G101-A can be requested through the SSSC using the SSSC link at the bottom of the OASIS VIN report screen to repair vehicles that meet the following criteria only:

  • Customer vehicles that arrive at your dealership with the symptoms described in this bulletin.
  • New in-stock vehicles with a customer sales contract (submit copy of contract via SSSC link).

Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy and when open ordering resumes.  It is anticipated that open ordering will begin the week of June 5, 2017.

 

DEALER PRICE  

For latest prices, refer to DOES II.

 

PARTS RETENTION AND RETURN

Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES.

 

EXCESS STOCK RETURN

Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.

 

ATTACHMENT III

CERTAIN 2017 MODEL YEAR F-250 VEHICLES WITH 6.2L AND 6R100 TRANSMISSIONTRANSMISSION PARK ROD ACTUATING PLATE

 

OVERVIEW

Some of the affected vehicles may not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) No. 102 Transmission Shift Position Sequence, Starter Interlock and Transmission Braking Effect, and FMVSS No. 114 Theft Protection and Rollaway Prevention. Vehicles built with a damaged park rod actuating plate may not achieve mechanical Park within the automatic transmission after the driver moves the shift lever to Park. If the parking brake is not applied, this could result in unintended vehicle movement without warning, increasing the risk of injury or crash. Dealers are to replace the transmission park rod actuating plate.

 

SERVICE PROCEDURE

NOTICE: All recovered transmission fluid should be placed in clean suitable containers to prevent fluid contamination. Any tools or machines used for storage or transfer of other fluids must be purged and cleaned before use.

NOTE: Unless the transmission fluid is contaminated, it is to be reused for this repair.

NOTE: During disassembly, ensure that a clean drain pan is placed under the transmission in order to recover the maximum amount of transmission fluid possible.

  1. Remove the transmission fluid pan. Please follow the Workshop Manual (WSM) procedures in Section 307-01.

NOTICE: The transmission MUST be in “Neutral” while performing this repair procedure.

  1. Remove the park pawl return spring and save for reuse. See Figure 1.
  2. Remove and discard the four bolts and the park rod actuating plate. See Figure 1.

four bolts and the park rod actuating plateFIGURE 1

 

  1. Reinstall the park pawl return spring onto the park pawl. See Figure 2.

park pawl return springFIGURE 2

 

  1. Install a new park rod actuating plate onto the park pawl return spring. See Figure 3.
  2. Position the park rod actuating plate on the transmission case and install four new bolts.
    • Tighten the bolts to 106 lb.in (12 Nm).

park rod actuating plateFIGURE 3

 

  1. Install the transmission fluid pan. Please follow the WSM procedures in Section 307-01.

 

May 2017

* * * IMPORTANT SAFETY RECALL * * *
(PROGRAMA DE SEGURIDAD IMPORTANTE)

 

Compliance Recall Notice 17C06 / NHTSA Recall 17V-225
Aviso de Revisión de Cumplimiento 17C06

 

Mr. John Sample
123 Main Street
Anywhere, USA 12345

 

Your Vehicle Identification Number (VIN):  12345678901234567

 

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Ford Motor Company has decided that your vehicle, with the VIN shown above, fails to conform to Federal Motor Vehicle Safety Standard (FMVSS) 102 Transmission Shift Position Sequence, Starter Interlock and Transmission Braking Effect, and FMVSS 114 Theft Protection and Rollaway Prevention.

We apologize for this situation and want to assure you that, with your assistance, we will correct this condition.  Our commitment, together with your dealer, is to provide you with the highest level of service and support.

What is the issue? Your vehicle could roll away after the transmission shift lever is placed in Park because it may have been built with a damaged park rod actuating plate.
What is the risk? If the parking brake is not applied, vehicle movement may occur without warning, increasing the risk of injury or crash.
What will Ford and your dealer do? Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the transmission park rod actuating plate, free of charge (parts and labor).
How long will it take? The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.
What should you do? Until your vehicle is repaired, make sure the parking brake is applied whenever the transmission shift lever is in the Park position.

Please call your dealer without delay and request a service date for Recall 17C06. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter.

If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible.

Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

Your vehicle may be equipped with a diagnostic feature called the Vehicle Health Report which can inform you about all available recalls, as well as other key vehicle health information. Please see https://owner.ford.com/vehicle-health for more information.

What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.

You received this notice because government regulations require that notification be sent to the last known owner of record.  Our records are based primarily on state registration and title data, which indicate that you are the current owner.

Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.

RETAIL OWNERS:  If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you.  If you wish to contact us through the Internet, our address is:  www.Fordowner.com.

For the hearing impaired call 1-800-232-5952 (TDD).  Representatives are available Monday through Friday:  8:00AM – 8:00PM(Eastern Time).

FLEET OWNERS:  If you have questions or concerns, please contact our

Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you.  If you wish to contact us through the Internet, our address is:  www.fleet.ford.com.

Representatives are available Monday through Friday:  8:00AM – 8:00PM(Eastern Time).

Para asistencia en Español Visite nuestro sitio web para ver este anuncio en Español al siguiente dirección: https://es.owner.ford.com/recall .

Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para Español.

 

Thank you for your attention to this important matter.

Ford Customer Service Division

 

https://static.nhtsa.gov/odi/rcl/2017/RCMN-17V225-8454.pdf

R17C06v4

 

R17C063

 

https://static.nhtsa.gov/odi/rcl/2017/RIONL-17V225-3265.pdf

R17C06C1PA

 

https://static.nhtsa.gov/odi/rcl/2017/RCAK-17V225-9912.pdf

RCAK-17V225-9912

 

https://static.nhtsa.gov/odi/rcl/2017/RCLRPT-17V225-1580.PDF

RCLRPT-17V225-1580

 

 

Leave a Comment

Share to...