Unexpected vehicle movement such as a vehicle rollaway can increase the risk of a crash.
As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 102, “Transmission Shift Lever Sequence/Starter Interlock/Transmission Braking Effect”, and number 114, “Theft Protection.”
Ford will notify owners, and dealers will inspect the park rod actuating plate and replace it, if necessary, free of charge.
Remedy parts are currently unavailable. Interim notices informing owners of the safety risk were mailed on April 18, 2017.
Owners will receive a second notice when remedy parts become available.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
April 26, 2017
|Vehicle||Model Year||Assembly Plant||Build Dates|
|F-250||2017||Kentucky Truck||October 9, 2015 through March 31, 2017|
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS COMPLIANCE RECALL
Some of the affected vehicles may not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) No. 102 Transmission Shift Position Sequence, Starter Interlock and Transmission Braking Effect, and FMVSS No. 114 Theft Protection and Rollaway Prevention. Vehicles built with a damaged park rod actuating plate may not achieve mechanical Park within the automatic transmission after the driver moves the shift lever to Park. If the parking brake is not applied, this could result in unintended vehicle movement without warning, increasing the risk of injury or crash.
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to replace the transmission park rod actuating plate. This service must be performed on all affected vehicles at no charge to the vehicle owner. Important Note: Until the repair is made, dealers should ensure the vehicle’s parking brake is applied whenever the transmission shift lever is in the Park position.
OWNER NOTIFICATION MAILING SCHEDULE
Owners were notified the week of April 10, 2017, advising drivers to apply the parking brake when the vehicle is left unattended. Owner letters are expected to be mailed the week of June 5, 2017 to notify that parts are available to repair vehicles. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Michael A. Berardi
OASIS was activated on March 31, 2017.
FSA VIN LISTS ACTIVATION
FSA VIN Lists were available through https://web.fsavinlists.dealerconnection.com on March 31, 2017. Owner names and addresses will be available by June 16, 2017.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.
- Owners of affected vehicles will be directed to dealers for repairs.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
A new law prohibits a Rental Company from selling, renting or leasing vehicles subject to a safety or compliance recall. This could impact dealer-operated rental fleets of 35 vehicles or more, including FRAC, LRAC, and DDR vehicles. Please see EFC04833 for details and consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
- For vehicles within new vehicle bumper-to-bumper warranty coverage, follow existing warranty and policy guidelines for related damage claims. No SSSC approval is required for these vehicles:
- Ford vehicles – 3 years or 36,000 miles
- For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.
Refunds are not approved for this program.
Rental vehicles are not approved for this program.
CLAIMS PREPARATION AND SUBMISSION
- Enter claims using Direct Warranty Entry (DWE) or One Warranty Solution (OWS).
- DWE: refer to ACESII manual for claims preparation and submission information.
- OWS: when entering claims in DMS software, select claim type 31: Field Service Action. The FSA number 17C06 is the sub code.
- Additional labor and/or parts must be claimed as related damage on a separate repair line from the FSA.
|Description||Labor Operation||Labor Time|
|Replace transmission park rod actuating plate||17C06B||1.2 Hours|
PARTS REQUIREMENTS / ORDERING INFORMATION
|Part Number||Description||Order Quantity||Claim Quantity|
|HC3Z-7G101-A||Park Rod Actuating Plate||1||1|
|W500214-S300||Park Rod Actuating Plate Bolts (pkg. contains 4 bolts)||1||4|
The DOR/COR number for this recall is 51080.
To ensure an equitable distribution, service part number HC3Z-7G101-A will be administered with seed stock and restricted ordering. Dealers will begin receiving parts the week of April 24, 2017. By May 12, 2017, dealers are expected to receive parts equal to approximately 25% of the number of vehicles assigned to them on their FSA VIN Lists. Every dealer will receive at least one part.
NOTE: Due to limited part supply, it is possible not all parts requests can be filled. Beginning
May 15, 2017, orders for part number HC3Z-7G101-A can be requested through the SSSC using the SSSC link at the bottom of the OASIS VIN report screen to repair vehicles that meet the following criteria only:
- Customer vehicles that arrive at your dealership with the symptoms described in this bulletin.
- New in-stock vehicles with a customer sales contract (submit copy of contract via SSSC link).
Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy and when open ordering resumes. It is anticipated that open ordering will begin the week of June 5, 2017.
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.
Some of the affected vehicles may not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) No. 102 Transmission Shift Position Sequence, Starter Interlock and Transmission Braking Effect, and FMVSS No. 114 Theft Protection and Rollaway Prevention. Vehicles built with a damaged park rod actuating plate may not achieve mechanical Park within the automatic transmission after the driver moves the shift lever to Park. If the parking brake is not applied, this could result in unintended vehicle movement without warning, increasing the risk of injury or crash. Dealers are to replace the transmission park rod actuating plate.
NOTICE: All recovered transmission fluid should be placed in clean suitable containers to prevent fluid contamination. Any tools or machines used for storage or transfer of other fluids must be purged and cleaned before use.
NOTE: Unless the transmission fluid is contaminated, it is to be reused for this repair.
- Remove the transmission fluid pan. Please follow the Workshop Manual (WSM) procedures in Section 307-01.
NOTICE: The transmission MUST be in “Neutral” while performing this repair procedure.
- Remove the park pawl return spring and save for reuse. See Figure 1.
- Remove and discard the four bolts and the park rod actuating plate. See Figure 1.
- Reinstall the park pawl return spring onto the park pawl. See Figure 2.
- Install a new park rod actuating plate onto the park pawl return spring. See Figure 3.
- Position the park rod actuating plate on the transmission case and install four new bolts.
- Tighten the bolts to 106 lb.in (12 Nm).
- Install the transmission fluid pan. Please follow the WSM procedures in Section 307-01.
* * * IMPORTANT SAFETY RECALL * * *
(PROGRAMA DE SEGURIDAD IMPORTANTE)
Compliance Recall Notice 17C06 / NHTSA Recall 17V-225
Aviso de Revisión de Cumplimiento 17C06
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that your vehicle, with the VIN shown above, fails to conform to Federal Motor Vehicle Safety Standard (FMVSS) 102 Transmission Shift Position Sequence, Starter Interlock and Transmission Braking Effect, and FMVSS 114 Theft Protection and Rollaway Prevention.
We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.
|What is the issue?||Your vehicle could roll away after the transmission shift lever is placed in Park because it may have been built with a damaged park rod actuating plate.|
|What is the risk?||If the parking brake is not applied, vehicle movement may occur without warning, increasing the risk of injury or crash.|
|What will Ford and your dealer do?||Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the transmission park rod actuating plate, free of charge (parts and labor).|
|How long will it take?||The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.|
|What should you do?||Until your vehicle is repaired, make sure the parking brake is applied whenever the transmission shift lever is in the Park position.
Please call your dealer without delay and request a service date for Recall 17C06. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter.
If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions.
Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Your vehicle may be equipped with a diagnostic feature called the Vehicle Health Report which can inform you about all available recalls, as well as other key vehicle health information. Please see https://owner.ford.com/vehicle-health for more information.
|What if you no longer own this vehicle?||If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.
You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner.
|Can we assist you further?||If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.Fordowner.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM(Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM – 8:00PM(Eastern Time).
|Para asistencia en Español||Visite nuestro sitio web para ver este anuncio en Español al siguiente dirección: https://es.owner.ford.com/recall .
Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para Español.
Thank you for your attention to this important matter.
Ford Customer Service Division