October 27, 2016
TO: All U.S. Ford
and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Customer Satisfaction Program 16B32 – Supplement #1
Certain 2015 Model Year Edge, 2015-2016 Model Year F-150, MKT, and Police
Interceptor Sedan, and 2016 Model Year Escape, Explorer, Flex, Fusion, MKX,
Mustang, Police Interceptor Utility, Taurus, and Transit Vehicles
Electronic Throttle Body Replacement
REF: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Customer Satisfaction Program 16B32
Dated: September 14, 2016
New! REASON FOR THIS SUPPLEMENT
Service Action Update: All vehicles in this program are to receive an Electronic Throttle Body (ETB) replacement. Powertrain Control Module (PCM) reprogramming is no longer required. Vehicles that previously received a PCM reprogram are now eligible for ETB replacement under this program and are identified in OASIS.
PROGRAM TERMS
This program will be in effect through September 30, 2017. There is no mileage limit for this program.
URGENCY / EXPIRATION DATE
This Customer Satisfaction Program has an expiration date of September 30, 2017 to encourage dealers and customers to have this service performed as soon as possible.
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Edge | 2015 | Oakville | September 1, 2015 through December 21, 2015 |
| F-150 | 2015-2016 | Dearborn | August 1, 2015 through May 17, 2016 |
| Kansas City | August 31, 2015 through April 27, 2016 | ||
| MKT | Oakville | September 1, 2015 through May 10, 2016 | |
| Police Interceptor Sedan | Chicago | September 1, 2015 through March 19, 2016 | |
| Escape | 2016 | Louisville | September 1, 2015 through March 14, 2016 |
| Explorer | Chicago | August 4, 2015 through May 25, 2016 | |
| Flex | Oakville | September 22, 2015 through April 14, 2016 | |
| Fusion | Flat Rock | September 1, 2015 through February 29, 2016 | |
| Hermosillo | September 1, 2015 through April 4, 2016 | ||
| MKX | Oakville | September 1, 2015 through May 16, 2016 | |
| Mustang | 2016 | Flat Rock | September 1, 2015 through April 26, 2016 |
| Police Interceptor Utility | Chicago | September 1, 2015 through May 26, 2016 | |
| Taurus | Chicago | September 28, 2015 through May 2, 2016 | |
| Transit | Kansas City | September 1, 2015 through May 21, 2016 |
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS PROGRAM
In all of the affected vehicles, the electronic throttle body internal motor contacts may develop contamination resulting in increased electrical resistance. If this condition is present, the malfunction indicator lamp will illuminate, diagnostic trouble codes P2111 and P2112 will set, and the vehicle may enter a Failure Mode Effects Management (FMEM) of default throttle position with fixed RPM. In this mode, while engine power and vehicle speed are reduced, the power steering, power braking, lighting, and climate control systems remain fully functional.
New! SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this program, dealers are to replace the ETB. This service must be performed on all affected vehicles at no charge to the vehicle owner.
NOTE: Vehicles that previously received a PCM reprogram are now eligible for ETB replacement under this program and are identified in OASIS.
New! OWNER NOTIFICATION MAILING SCHEDULE
Owner letter mailing began the week of October 10, 2016, and is expected to be completed the week of October 31, 2016. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
New! ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
Michael A. Berardi
ATTACHMENT I
DEMONSTRATION / DELIVERY HOLD – Customer Satisfaction Program 16B32 – Supplement #1
Certain 2015 Model Year Edge, 2015-2016 Model Year F-150, MKT, and
Police Interceptor Sedan, and 2016 Model Year Escape, Explorer, Flex, Fusion,
MKX, Mustang, Police Interceptor Utility, Taurus, and Transit Vehicles
Electronic Throttle Body Replacement
OASIS ACTIVATION
OASIS will be activated on September 14, 2016.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on September 14, 2016. Owner names and addresses will be available by November 10, 2016.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this program is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service action.
SOLD VEHICLES
- Owners of affected vehicles will be directed to dealers for repairs.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
- For vehicles within new vehicle bumper-to-bumper warranty coverage, follow existing warranty and policy guidelines for related damage claims. No SSSC approval is required for these vehicles:
- For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.
New! OWNER REFUNDS
- Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the repair was performed before the date of the Owner Notification Letter. This refund offer expires March 14, 2017.
- Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the date of the Owner Notification Letter. There is no expiration date for emergency repair refunds. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
- Refunds will only be provided for the cost associated with electronic throttle body replacement.
RENTAL VEHICLES
The use of rental vehicles is not approved for this program.
LINCOLN CLIENT SPECIAL HANDLING
To ensure the best possible experience for Lincoln owners, Lincoln Dealers are encouraged to utilize the Lincoln Loyalty Program to provide clients with surprise and delight offerings, such as:
- Fuel fill
- Gift Card for the client’s favorite restaurant
- Transportation assistance
- Courtesy pick-up and delivery of client vehicles
The Lincoln Loyalty Program is exclusive to Lincoln Dealers. Owners will not be notified of this service in owner mailings. Reference EFC04453, Lincoln Loyalty Program Announcement for additional details.
New! CLAIMS PREPARATION AND SUBMISSION
- Enter claims using Direct Warranty Entry (DWE) or One Warranty Solution (OWS).
- DWE: refer to ACESII manual for claims preparation and submission information.
- OWS: when entering claims in DMS software, select claim type 31: Field Service Action. The FSA number (16B32) is the sub code.
- Additional labor and/or parts must be claimed as related damage on a separate repair line from the FSA.
- Submit refunds on a separate repair line.
- Program Code: 16B32 – Expense: ADMIN
- Expense: REFUND – Misc. Expense: 0.2 Hrs.
- Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim.
- PROGRAM TERMS: This program will be in effect through September 30, 2017. There is no mileage limit for this program.
- For Lincoln Client Special Handling, reference EFC04453, Lincoln Loyalty Program Announcement and EFC04165, Lincoln Loyalty Rental Claims for Requirements and Claiming Instructions. Claims for Lincoln Loyalty should be submitted as a separate line on the same Repair Order.
- Claims for PCM reprogramming under labor operation code 16B32D must have a repair date on or before November 4, 2016 to be eligible for payment.
ATTACHMENT II
DEMONSTRATION / DELIVERY HOLD – Customer Satisfaction Program 16B32 – Supplement #1
Certain 2015 Model Year Edge, 2015-2016 Model Year F-150, MKT, and
Police Interceptor Sedan, and 2016 Model Year Escape, Explorer, Flex, Fusion,
MKX, Mustang, Police Interceptor Utility, Taurus, and Transit Vehicles
Electronic Throttle Body Replacement
New! LABOR ALLOWANCES
| Description | Labor Operation | Labor Time |
| Replace ETB – Escape, F-150, Fusion, Mustang, and Transit | 16B32B | 0.5 Hours |
| Replace ETB – Edge, Explorer, Flex, MKT, MKX, Police Interceptor Sedan, Police Interceptor Utility, and Taurus | 16B32C | 0.6 Hours |
NOTE: Claims for PCM reprogramming under labor operation code 16B32D must have a repair date on or before November 4, 2016 to be eligible for payment.
New! PARTS REQUIREMENTS / ORDERING INFORMATION
| Part Number | Description | Order Quantity |
AT4Z-9E926-B
A-Premium Electronic Throttle Body Compatible with Ford & Lincoln Model - F-150 Mustang, 2011-2017, Explorer 2011-2018, Edge Flex Taurus Transit-150 250 350 MKS MKZ MKT MKX - Replace# AT4Z9E926A
Last update on 2026-06-18 / Affiliate links / Images from Amazon Product Advertising API | Electronic throttle body – Edge, Explorer, F-150, Flex, MKT,
MKX, Mustang Utility, Taurus, and Transit vehicles | 1 |
DS7Z-9E926-D
Ford DS7Z-9E926-D Computer Module ECU
Last update on 2026-06-18 / Affiliate links / Images from Amazon Product Advertising API | Electronic throttle body – Escape and Fusion vehicles | 1 |
The DOR/COR number for this program is 51054.
Order your parts requirements through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.
ATTACHMENT III
CERTAIN 2015 MODEL YEAR EDGE, 2015-2016 MODEL YEAR F-150, MKT, AND POLICE INTERCEPTOR SEDAN, AND 2016 MODEL YEAR ESCAPE, EXPLORER, FLEX, FUSION, MKX, MUSTANG , POLICE INTERCEPTOR UTILITY, TAURUS , AND TRANSIT VEHICLES — ELECTRONIC THROTTLE BODY REPLACEMENT
OVERVIEW
In all of the affected vehicles, the electronic throttle body (ETB) internal motor contacts may develop contamination resulting in increased electrical resistance. If this condition is present, the malfunction indicator lamp will illuminate, diagnostic trouble codes (DTCs) P2111 and P2112 will set, and the vehicle may enter a Failure Mode Effects Management (FMEM) of default throttle position with fixed RPM. In this mode, while engine power and vehicle speed are reduced, the power steering, power braking, lighting, and climate control systems remain fully functional. Dealers are to replace the ETB.
SERVICE PROCEDURE
Electronic Throttle Body Replacement
- Replace the electronic throttle body. Please follow the Workshop Manual (WSM) procedure in Section 303-04.
November, 2016
Customer Satisfaction Program 16B32
Programa de satisfacción del cliente 16B32
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
At The Lincoln Motor Company, we are committed not only to building high quality, dependable products, but also to building a community of happy, satisfied customers. To demonstrate that commitment, we are providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above.
| Why are you receiving this notice? | On your vehicle, the electronic throttle body may develop contamination and result in the vehicle entering a protective low-speed mode accompanied by illumination of the service engine soon indicator (shown to the left). In this mode, while engine power and vehicle speed are reduced, the power steering, power braking, lighting, and climate control systems remain fully functional. |
| What will Lincoln and your dealer do? | In the interest of customer satisfaction, The Lincoln Motor Company has authorized your dealer to replace the electronic throttle body free of charge (parts and labor) under the terms of this program. |
| How long will it take? | The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. |
| What should you do? | Please call your dealer without delay and request a service date for Customer Satisfaction Program 16B32. Provide the dealer with the VIN of your vehicle. The VIN is printed near your name at the beginning of this letter.
If you do not already have a servicing dealer, you can access www.Lincolnowner.com for dealer addresses, maps, and driving instructions. The Lincoln Your vehicle may be equipped with a diagnostic feature called the Vehicle Health Report which can inform you about all available recalls, as well as other key vehicle health information. Please see https://owner.lincoln
|
| Have you previously paid for this repair? | If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this service action performed to ensure the correct parts were used.
If the previously paid for repair was performed before the date of this letter, you may be eligible for a refund. Refunds will only be provided for service related to electronic throttle body replacement. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer before March 14, 2017. To avoid delays, do not send receipts to The Lincoln |
| What if you no longer own this vehicle? | If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.
You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner. |
| Can we assist you further? | If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our Ford For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). |
| Para asistencia en Español | Visite nuestro sitio web para ver este anuncio en Español al siguiente dirección: https://es.owner.lincoln.com/recall.
Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para Español. |
Thank you for your attention to this important matter.
The Lincoln Motor Company
November, 2016
Customer Satisfaction Program 16B32
Programa de satisfacción del cliente 16B32
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
At Ford Motor Company, we are committed not only to building high quality, dependable products, but also to building a community of happy, satisfied customers. To demonstrate that commitment, we are providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above.
| Why are you receiving this notice? | On your vehicle, the electronic throttle body may develop contamination and result in the vehicle entering a protective low-speed mode accompanied by illumination of the service engine soon indicator (shown to the left). In this mode, while engine power and vehicle speed are reduced, the power steering, power braking, lighting, and climate control systems remain fully functional. |
| What will Ford and your dealer do? | In the interest of customer satisfaction, Ford Motor Company has authorized your dealer to replace the electronic throttle body free of charge (parts and labor) under the terms of this program.
This Customer Satisfaction Program will be in effect until September 30, 2017, regardless of mileage. Coverage is automatically transferred to subsequent owners. |
| How long will it take? | The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. |
| What should you do? | Please call your dealer without delay and request a service date for Customer Satisfaction Program 16B32. Provide the dealer with the VIN of your vehicle. The VIN is printed near your name at the beginning of this letter.
If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford Your vehicle may be equipped with a diagnostic feature called the Vehicle Health Report which can inform you about all available recalls, as well as other key vehicle health information. Please see https://owner.ford |
| Have you previously paid for this repair? | If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this service action performed to ensure the correct parts were used.
If the previously paid for repair was performed before the date of this letter, you may be eligible for a refund. Refunds will only be provided for service related to electronic throttle body replacement. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer before March 14, 2017. To avoid delays, do not send receipts to Ford |
| What if you no longer own this vehicle? | If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.
You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner. |
| Can we assist you further? | If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our Ford For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM(Eastern Time). |
| Para asistencia en Español | Visite nuestro sitio web para ver este anuncio en Español al siguiente dirección: https://es.owner.ford.com/recall.
Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para Español. |
Thank you for your attention to this important matter.
Ford Customer Service Division
Last update on 2026-06-18 / Affiliate links / Images from Amazon Product Advertising API
- Penetrates, dissolves and removes dirt and oil from brake systems and metal parts
- Safer for aluminum; helps manage EPA halide limits
- Leaves no contaminant-attracting residue or chlorinated solvent run-off
- Can be applied without disassembling the brake unit since Brake & Parts Cleaner will penetrate to clean
- Suggested Applications: All brake systems, C.V. joints, machinery, tools, and farm equipment
Last update on 2026-06-18 / Affiliate links / Images from Amazon Product Advertising API
- PN08880 now removes oil up to 2X faster – use up to 50% less brake cleaner
- PN08179 now removes oil up to 8X faster – use up to 90% less brake cleaner
- High-pressure, flushing action cleans braking systems with ease
- Multi-purpose formula removes dust, oil, tar and grease
- Versatile cleaning properties allow use on most braking components
Last update on 2026-06-18 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
I have a 2016 Fusion S. It sets up a vibration anytime it is under a load (going up an incline at slow speed). I have had it to the dealer twice and since there is no code stored it is not a problem. This is getting worse all of the time and now “hard shifts” are noticed when starting out at low speed. Everything seems to be OK as long as it is driven like a hotrod.
My 2014 F-150 which I purchased new in 2015 started dangerously stalling out. After taking it in for repair I was told it was the electronic throttle body needed replacing for $565.94. I then spoke with my son in law who has a 2014 Ford F-150 and his does same thing. So I went on-line and discovered it is a widespread problem. Why hasn’t there been a recall? The customer satisfaction excluded my model year truck. Why? I feel this is Ford’s issue and I should be reimbursed for repair.
Make a complaint with the NHTSA https://www-odi.nhtsa.dot.gov/VehicleComplaint/ Ask anyone else that has the same problem to make a complaint with the NHTSA, and hopefully they will make Ford Issue a recall.