16E04 – Fuel Filler Pipe Label Correction – 2016 Ford Transit Connect

December 7, 2016

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: NEW VEHICLE DELIVERY HOLD – Emission Recall 16E04
Certain 2016 Model Year Transit Connect Vehicles
Fuel Filler Pipe Label Correction

 

AFFECTED VEHICLES

Vehicle	Model Year	Assembly Plant	Build Dates
Transit Connect	2016	Valencia	December 3, 2015 through March 29, 2016

 

Affected vehicles are identified in OASIS and FSA VIN Lists.

 

REASON FOR THIS EMISSION RECALL

In some of the affected vehicles, the fuel filler pipe identification ring was incorrectly labeled for E85 fuel usage.  The use of E85 fuel may result in drivability issues, illuminated Malfunction Indicator Light, and the vehicle may not pass emission or smog tests that may be required in your area.

 

SERVICE ACTION

Before delivering any new in-stock vehicles involved in this recall, dealers are to inspect the fuel filler identification ring, and if necessary remove the “E85” text according to the instructions in Attachment III.  This service must be performed at no charge to the vehicle owner.

NOTE:  The State of California and the Commonwealth of Massachusetts require the completion of emission recall repairs prior to vehicle registration renewal.  For vehicles registered in these states, please provide the owner with a Vehicle Emission Recall Proof of Correction certificate after the repair has been performed.  These certificates may be obtained by contacting your regional office.

 

OWNER NOTIFICATION MAILING SCHEDULE

Pending Agency approval, owner letters are expected to be mailed the week of January 23, 2017.  Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

PLEASE NOTE:     

The sale of uncorrected new vehicles to customers could lead to penalties under applicable state and Federal regulations.  Correct all vehicles in your new vehicle inventory prior to delivery.

 

ATTACHMENTS

Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letter

 

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site.  The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

 

Michael A. Berardi

 

ATTACHMENT I

NEW VEHICLE DELIVERY HOLD – Emission Recall 16E04
Certain 2016 Model Year Transit Connect Vehicles
Fuel Filler Pipe Label Correction

 

OASIS ACTIVATION

OASIS will be activated on December 7, 2016.

 

FSA VIN LISTS ACTIVATION

FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com by December 7, 2016.  Owner names and addresses will be available by February 3, 2017.

NOTE:  Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records.  The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries.

Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.

 

SOLD VEHICLES

• Owners of affected vehicles will be directed to dealers for repairs.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

 

STOCK VEHICLES

• Use OASIS to identify and correct all affected vehicles in your new and used vehicle inventory.

 

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this recall.

 

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

Additional repairs identified as necessary to complete the FSA should be managed as follows:

• For vehicles within new vehicle bumper-to-bumper warranty coverage, follow existing warranty and policy guidelines for related damage claims. No SSSC approval is required for these vehicles:
  • Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.

 

OWNER REFUNDS    

Refunds are not approved for this program.

 

RENTAL VEHICLES  

The use of rental vehicles is not approved for this program.

 

CLAIMS PREPARATION AND SUBMISSION

• Enter claims using Direct Warranty Entry (DWE) or One Warranty Solution (OWS).
  • DWE: refer to ACESII manual for claims preparation and submission information.
  • OWS: when entering claims in DMS software, select claim type 31: Field Service Action. The FSA number 16E04 is the sub code.
• Additional labor and/or parts must be claimed as related damage on a separate repair line from the FSA.
• Provision for Locally Obtained Supplies: An allowance is provided for locally obtaining Acetone Solvent when using labor operation 16E04B.
  • Program Code: 16E04                   – Misc. Expense:  OTHER
  • Expense: Claim actual cost up to $10.00

 

ATTACHMENT II

NEW VEHICLE DELIVERY HOLD – Emission Recall 16E04
Certain 2016 Model Year Transit Connect Vehicles
Fuel Filler Pipe Label Correction

 

LABOR ALLOWANCES

Description	Labor Operation	Labor Time
Inspect Fuel Filler Pipe Identification Ring – No action required / “E85” marking not present	16E04A	0.2 Hours
Inspect Fuel Filler Pipe Identification Ring – Remove “E85” marking	16E04B	0.3 Hours

 

PARTS REQUIREMENTS / ORDERING INFORMATION

Part Number	Description	Order Quantity
Obtain Locally	Acetone Solvent and Masking Tape	Claim as MISC OTHER

 

ATTACHMENT III

CERTAIN 2016 MODEL YEAR TRANSIT CONNECT VEHICLES — FUEL FILLER
PIPE LABEL CORRECTION

 

OVERVIEW

In some of the affected vehicles, the fuel filler pipe identification ring was incorrectly labeled for E85 fuel usage. The use of E85 fuel may result in drivability issues, illuminated Malfunction Indicator Light, and the vehicle may not pass emission or smog tests that may be required in your area.

 

SERVICE PROCEDURE

1. Inspect the vehicle’s fuel filler pipe identification ring for the presence of the “E0-E15” or “E85 /”marking.
   • If the “E0-E15” marking is present, no further action is required.
   • If the “E85 /” marking is present, proceed to Step 2.

FIGURE 1

 

2. Remove the “E85 /” marking using acetone. See Figure 2.
   1. Mask the area/markings surrounding the “E85 /” marking.
   2. Using acetone applied to an abrasive pad, remove the “E85 /” marking from the fuel filler pipe identification ring. Repeat as required to remove all of the “E85 /”.

FIGURE 2

 

 

January, 2017

 

Emission Recall 16E04
Programa de Emisiones 16E04

 

Mr. John Sample
123 Main Street
Anywhere, USA 12345

 

Your Vehicle Identification Number (VIN):  12345678901234567

Ford Motor Company values you as a customer and is committed to vehicle quality and preserving the environment.  Therefore, we are voluntarily recalling your vehicle, with the VIN shown above.

What is the issue?	The fuel filler pipe identification ring on your vehicle may incorrectly indicate E85 fuel is acceptable to use.  The use of E85 fuel may result in drivability issues and illuminate the Malfunction Indicator Light.
What will Ford and your dealer do?	Ford Motor Company has authorized your dealer to inspect the fuel filler pipe identification ring and if necessary remove the “E85” text free of charge (parts and labor).    If you do not have this service performed: your vehicle may not pass emission or smog tests that may be required in your area. your State Department of Motor Vehicles may not renew your vehicle registration. your emissions warranty may be reduced.
How long will it take?	The time needed for this repair is less than one-half day.  However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.
What should you do?	Please call your dealer without delay and request a service date for Emission Recall 16E04.  Provide the dealer with the VIN, which is printed near your name at the beginning of this letter. If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this recall completed on your vehicle.  The vehicle owner is responsible for making arrangements to have the work completed.  Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis.  Therefore, please have this recall performed as soon as possible. Your vehicle may be equipped with a diagnostic feature called the Vehicle Health Report which can inform you about all available recalls, as well as other key vehicle health information. Please see https://owner.ford.com/vehicle–health for more information.
What if you no longer own this vehicle?	If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner.
Can we assist you further?	If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS:  If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you.  If you wish to contact us through the Internet, our address is:  www.Fordowner.com. For the hearing impaired call 1-800-232-5952 (TDD).  Representatives are available Monday through Friday:  8:00AM – 8:00PM(Eastern Time). FLEET OWNERS:  If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you.  If you wish to contact us through the Internet, our address is:  www.fleet.ford.com. Representatives are available Monday through Friday:  8:00AM – 8:00PM(Eastern Time). MOTORHOME OWNERS:  If you have questions or concerns, please contact our Motorhome Customer Assistance Center toll free at 1-866-906-9811.  Representatives are available 24 hours a day.
Para asistencia en Español	Visite nuestro sitio web para ver este anuncio en Español al siguiente dirección: https://es.owner.ford.com/recall. Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para Español.
California and Massachusetts Registration Requirements	The State of California and the Commonwealth of Massachusetts require the completion of emission recall repairs prior to vehicle registration renewal.  If your vehicle is registered in California or Massachusetts, it is subject to these requirements. When your dealer completes this emission recall repair, you will receive a Vehicle Emission Recall Proof of Correction certificate.  Please make sure that you receive a certificate from your dealer and that you have it with you when you renew your vehicle registration. It is also important for you to know that the certificate should be returned to the Department of Motor Vehicles (DMV) only if it is requested by the DMV.  Otherwise, this certificate is to be held by you for your records. In order to ensure your full protection under emissions warranty provisions, and to avoid any inconvenience when renewing your registration, it is recommended that you have your vehicle serviced as soon as possible.  Failure to do so could be determined as lack of proper maintenance of your vehicle.

 

Thank you for your attention to this important matter.

Ford Customer Service Division

 

 

 

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