Safety Recall 17S01 – Passenger Airbag Inflator Replacement – 2005-2012 Ford Lincoln Mercury

NHTSA Campaign Number: 17V024
Manufacturer Ford Motor Company
Components AIR BAGS
Potential Number of Units Affected 654,695

 

Passenger Frontal Air Bag Inflator May Rupture

An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.

 

Summary

Ford Motor Company (Ford) is recalling certain 2012 Ford Fusion and Mustang and Lincoln Zephyr and MKZ vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or “Zone A.”

Additionally, unless included in “Zone A” above, Ford is recalling certain 2009 Ford Ranger, Edge, Fusion and Mustang, Lincoln MKX, MKZ and Zephyr and Mercury Milan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia, or “Zone B.”

Additionally, unless included in “Zone A” or “Zone B” above, Ford is recalling certain 2007-2008 Ford Ranger, Edge and Lincoln MKX, 2006-2008 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ, 2005-2008 Ford Mustang and 2005-2006 Ford GT vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming.

These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.

 

Remedy

Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Interim letters informing owners of the recall and that parts are not yet available began mailing March 1, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 17S01.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall

 

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August 9, 2018

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: Safety Recall 17S01 – Supplement #5
Certain 2005-2006 Ford GT, 2005-2009 and 2012 Mustang, 2006-2009 Milan,
2006-2009 and 2012 Fusion and MKZ/Zephyr, 2007-2009 Edge and MKX, and
2007-2009 Ranger Vehicles
Passenger Airbag Inflator Replacement

 

New! REASON FOR THIS SUPPLEMENT

• Repair instructions, warranty claiming information, and parts ordering information have been added for 2006-2009 Fusion and Milan. Parts to repair these vehicles are anticipated to be available starting in mid to late September.
• Parts and service staff should review the Parts Ordering Information in Attachment II to become familiar with the parts ordering and distribution strategy for each part number.

 

REASON FOR THIS SAFETY RECALL

NHTSA and Takata have determined that the propellant in certain Takata airbag inflators can experience an alteration over time with exposure to certain climate conditions.  A combination of time, high temperature fluctuations, and humidity contribute to the degradation of the propellant in the inflators. This degradation can cause the propellant to burn too quickly, creating high pressure inside the inflator, and in extreme cases causing the inflator to rupture in the event of a crash necessitating airbag deployment.  A ruptured inflator can send inflator parts toward vehicle occupants resulting in serious injury or death. Additional information regarding Takata recalls can be found at www.nhtsa.gov and www.safercar.gov.

 

AFFECTED VEHICLES

Vehicles included in this safety recall were originally sold or at some point registered in certain states.  Affected vehicles are identified in OASIS and FSA VIN Lists.

 

New! REPAIRS ARE CURRENTLY AVAILABLE FOR THE FOLLOWING VEHICLES ONLY

Vehicle	Zone A* Model Year	Zone B* Model Year	Zone C* Model Year	Assembly Plant
Mustang	2012	2009	2005-2008	Flat Rock
Ford GT	N/A	N/A	2005-2006	Wixom
Ranger	N/A	2009	2007-2008	Twin Cities
MKZ/Zephyr	N/A	2009	2006-2008	Hermosillo
Fusion/Milan	N/A	2009	2006-2008	Hermosillo

 

*Refer to Figure 1.

 

NOTE:  Safety Recall 17S01 Repairs are only available for Ranger, Mustang, Ford GT, 2006-2009 MKZ/Zephyr and (starting in mid to late September) 2006-2009 Fusion and Milan.  Repairs for most other vehicles affected by this safety recall are expected to become available throughout the third quarter of 2018. Dealers are encouraged to refer to the Takata Airbag Inflator Recall Information for Dealers document on the FMC dealer homepage for the latest parts status for all Takata airbag recalls. The dealer bulletin will also be updated as repair-information becomes available for other affected vehicles.

NOTE: Parts are not interchangeable between different vehicle models so a repair should not be attempted on vehicles that repairs are not currently published for.

Due to owner relocations and vehicle resale activity, dealers in Zones B and C may have some vehicles assigned to their FSA VIN list.  All vehicles affected by this safety recall must be repaired, regardless of the vehicle’s current location.  Always use OASIS to identify affected vehicles.

The Takata airbag recall zones have been defined by the NHTSA, based on temperature and humidity.

FIGURE 1

 

SERVICE ACTION

Dealers are to replace the passenger airbag inflator or passenger airbag module as directed in the Technical Information attachments. This service must be performed on all affected vehicles at no charge to the vehicle owner.

For Mustang and Ford GT vehicles, dealers should check OASIS to determine if safety recall 15S21 is open for the driver side airbag. If safety recall 15S21 is open, then it should be completed in addition to safety recall 17S01. Parts are readily available to complete safety recall 15S21.

NOTE:  This is a final / permanent repair.  All 2005-2006 Ford GT vehicles that were previously serviced under Safety Recall 14S28 must have this repair performed.

 

New! OWNER NOTIFICATION MAILING SCHEDULE

Owner letters for Ranger, Mustang, Ford GT, and 2006-2009 MKZ/Zephyr vehicles have been mailed. Owner letters for 2006-2009 Fusion and Milan vehicles are anticipated to be mailed by the end of September 2018. Dealers should repair any affected vehicles that repairs are available for, whether or not the customer has received a letter.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee.  Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle.  Correct all vehicles in your new vehicle inventory before delivery.

 

New! ATTACHMENTS

Attachment I:  Administrative Information
Attachment II:  Labor Allowances and Parts Ordering Information
Attachment III: Technical Information – 2012 Mustang and 2005-2006 Ford GT
Attachment IV: Technical Information – 2005-2009 Mustang
Attachment  V: Technical Information – 2007-2009 Ranger
Attachment VI: Technical Information – 2006-2009 MKZ/Zephyr
Attachment VII: Technical Information – 2006-2006 Fusion/Milan (NEW!)
Attachment VIII: Regional Core Recovery Center – Airbag Inflator Return Process – Parts with Core Charges
Attachment IX: Dealer Q & A
Attachment X: Takata Airbag Recall Rental Vehicle Reimbursement Process
Attachment XI: Restricted Vehicle Use Agreement
Owner Notification Letters

 

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site.  The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely,

 

David J. Johnson

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ATTACHMENT I

Safety Recall 17S01 – Supplement #5
Certain 2005-2006 Ford GT, 2005-2009 and 2012 Mustang, 2006-2009 Milan, 2006-2009 and
2012 Fusion and MKZ/Zephyr, 2007-2009 Edge and MKX, and 2007-2009 Ranger Vehicles
Passenger Airbag Inflator Replacement

 

OASIS ACTIVATION

OASIS was activated on February 22, 2017.

 

New! FSA VIN LISTS ACTIVATION

FSA VIN Lists were made available through https://web.fsavinlists.dealerconnection.com on August 9, 2018, for vehicles that can be repaired at this time.  

NOTE:  Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records.  The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries.  Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.

 

SOLD VEHICLES

• Owners of affected vehicles will be directed to dealers for repairs.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of used vehicle inventory.

 

STOCK VEHICLES

• Dealers should use OASIS to identify any affected vehicles in your used vehicle inventory and perform the repair.

 

DEALER-OPERATED RENTAL VEHICLES

The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall.  Please consult your legal counsel for legal advice.

 

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this recall.

 

QUICK LANE REPAIRS

• At the dealer’s discretion, dealers with Quick Lanes may now use Quick Lane service bays and Quick Lane technicians to perform Takata Airbag Recalls.
• Claim processing, hazardous material handling and parts returns MUST be processed through the main dealership’s warranty submission process and parts department.
• No other warranty or recall repairs are allowed at Quick Lanes at this time.

 

OWNER REFUNDS

• Refunds are not approved for this program.

 

New! RENTAL VEHICLES

For Edge, MKX, 2012 MKZ, and 2012 Fusion vehicles, if the customer requires the use of their vehicle’s passenger seat and requests a rental vehicle while waiting for parts to become available, refer to the Takata Airbag Recall Rental Vehicle Reimbursement Process for rental reimbursement guidelines and the process for requesting rental vehicle reimbursement.

For Ford GT, Mustang, Ranger, and 2006-2009 MKZ/Zephyr vehicles, parts are readily available to complete the recall on these vehicles. With proper dealer parts ordering and service appointment scheduling, rental vehicles should not be required. Parts for 2006-2009 Fusion and Milan vehicles will be available by mid to late September. 

Dealers should contact vehicle owners that are currently in rental vehicles to schedule a repair as soon as parts are available to repair their vehicle.

 

FORD GT SPECIAL HANDLING

Dealers are authorized to claim up to a maximum combined value of $200 to provide unique services to Ford GT owners under this recall.  Examples of potential services include:

• Technician travel to vehicle location for remote repair
• Vehicle transportation (towing/flatbed) to dealership
• Vehicle re-delivery to the owners location after repairs have been completed
• Ford and Lincoln Dealerships are authorized to claim the special handling allowance.

In some cases, $200 may not be sufficient to tow the vehicle to the dealership and redeliver to the customer. Dealers are encouraged to consider remote repairs at the vehicles location in these scenarios.

 

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

Additional repairs identified as necessary to complete the FSA should be managed as follows:

• For vehicles that the airbags have deployed or that have other modifications preventing the recall repair from being completed:
  • Submit a VIN specific request to the SSSC Web Contact Site prior to attempting a repair.
  • Attach pictures of the vehicles airbag modules to the request.
• For related damage and access time requirements, refer to the Warranty and Policy Manual – Section 6 – Ford/Lincoln Program Policies – Field Service Actions (FSA) – Related Damage.
• Submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.

 

CLAIMS PREPARATION AND SUBMISSION

• Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
  • When entering claims, select claim type 31: Field Service Action. The FSA number 17S01 is the sub code.
  • For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Additional labor and/or parts must be claimed as related damage on a separate repair line from the FSA. IMPORTANT: Click the radio button on the Related Damage Indicator.

 

New! CLAIMS PREPARATION AND SUBMISSION (continued)

NOTE:  The serial number of the new passenger airbag inflator or module must be provided to Ford for the claim to be processed.  The Technical Information in this bulletin advises technicians to document the serial number from the new airbag inflator on the repair order.  The passenger airbag inflator serial number is 11 characters for Ranger, Mustang, and GT and 13 characters for 2006-2009 MKZ/Zephyr and 20062009 Fusion and Milan.  Enter the serial number of the new airbag inflator or module in the claim as follows:

For claims submitted using DMS or OWS on-line, enter the serial numbers in the Test Results Section.

• • Select DTC REQUIRED MEASUREMENT OR RESULTS from the drop down list.
  • Enter the serial number in the CODE field.
  • The serial number must entered without spaces or dashes.

• For Ford GT Special Handling claim up to a maximum of $200. All Special Handling must be on the same repair line the FSA is claimed. Claim Special Handling under Misc. Expense Code “OTHER.”
• Rental Vehicle Reimbursement:
  • Claim should be submitted under long-term rental program 18A02.
  • A new approval code is required from the SSSC every 30 days.
  • Dealers are eligible to claim a $25 administrative fee for any long-term rental claims that are submitted after June 13, 2018. This includes long-term rental claims that were originally approved by the SSSC after May 12, 2018 but processed for warranty payment after June 13, 2018.
    • Claim the rental reimbursement administrative fee of $25 per claim on a separate RO line under Misc. Expense code FSAEXP.
  • Customers that were placed into a long-term rental vehicle prior to June 13, 2018 are eligible for the increased dollar per day rental reimbursement rates back to the date the most recent longterm rental approval code was approved from the SSSC. To request the increased rates on a pre-existing approval code, update the existing approved contact and attach the rental invoice showing the dollar per day amounts.
  • If the customer has paid for a rental vehicle for the purpose of this recall, they are eligible for reimbursement within the guidelines outlined in the Takata Airbag Recall Rental Vehicle Reimbursement Process. Dealers should follow the same process for claiming rental vehicle reimbursement and then refund the customer.
  • Reference the Takata Airbag Recall Rental Vehicle Reimbursement Process for further detail on rental vehicle reimbursement.

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ATTACHMENT II

Safety Recall 17S01 – Supplement #5
Certain 2005-2006 Ford GT, 2005-2009 and 2012 Mustang, 2006-2009 Milan, 2006-2009 and
2012 Fusion and MKZ/Zephyr, 2007-2009 Edge and MKX, and 2007-2009 Ranger Vehicles
Passenger Airbag Inflator Replacement

 

New! LABOR ALLOWANCES (only vehicles that repairs are currently available for are listed)

Description	Labor Operation	Labor Time
Replace Passenger Airbag Inflator – 2005-2009 and2012 Mustang	17S01B	0.5 Hours
Replace Passenger Airbag Inflator – 2005-2006 Ford GT	17S01C	0.6 Hours
Replace Passenger Airbag Inflator – 2007-2009 Ranger	17S01D	0.5 Hours
Replace Passenger Airbag Module – 2006-2009 MKZ/Zephyr	17S01E	0.5 Hours
Replace Passenger Airbag Module – 2006-2009 Fusion/Milan	17S01F	0.4 Hours

 

Performing the supplemental restraint depower procedure and clearing DTCs was included in previous airbag inflator recall 14S28, but is no longer required.

 

New! PARTS REQUIREMENTS / ORDERING INFORMATION

Repairs are currently only available for Mustang, Ranger, Ford GT, 2006-2009 MKZ/Zephyr and (starting in mid to late September) 2006-2009 Fusion and Milan vehicles covered under safety recall 17S01.  Repairs for most other vehicles affected by this safety recall are expected to become available throughout the third quarter of 2018. Dealers are encouraged to refer to the Takata Airbag Inflator Recall Information for Dealers document on the FMC dealer homepage for the latest parts status for all Takata airbag recalls. The dealer bulletin will also be updated as repair information becomes available for other affected vehicles.

Note: The parts used in this safety recall may physically appear to be identical, but they have differing operating characteristics.  It is crucial that parts are NOT interchanged or substituted. 

 

New! PARTS REQUIREMENTS (only vehicles that repairs are currently available for are listed)

Description	Order Quantity	Claim Quantity	Part Number
Passenger Airbag Inflator – 2012 Mustang and    2005-2006 Ford GT	1	1	6G7Z-63044A74-A
Passenger Airbag Inflator – 2005-2009 Mustang	1	1	5R3Z-63044A74-B
Passenger Airbag Inflator – 2007-2009 Ranger	1	1	8L5Z10044A74-E
Passenger Airbag Module – 2006-2009 MKZ/Zephyr (Light Stone color)	1	1	7H6Z-54044A74-AD
Passenger Airbag Module – 2006-2009 MKZ/Zephyr (Charcoal Black color)	1	1	7H6Z-54044A74-AE
Passenger Airbag Module – 2006-2009 MKZ/Zephyr (Sand color)	1	1	7H6Z-54044A74-AF
Passenger Airbag Module – 2006-2009 Fusion/Milan (Dark Stone color)	1	1	8E5Z-54044A74-AC
Passenger Airbag Module – 2006-2009 Fusion/Milan (Charcoal Black color)	1	1	8E5Z-54044A74-AD

 

The DOR/COR number for this recall is 51115.

 

New! PARTS ORDERING INFORMATION

Due to the varying levels of part inventories, the parts ordering procedure and the distribution strategy for this recall will vary by part number and vehicle line. Refer to the vehicle lines listed below for the part ordering procedure and distribution strategy. Once sufficient parts inventory is available, parts strategy will move to open ordering. Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy and when open ordering begins.

NOTE: Because some parts used in this recall being shipped directly from the supplier, inventory that is readily available for ordering may not show available in dealer part ordering interfaces. 

2006-2009 Fusion and Milan

Part numbers 8E5Z-54044A74-AC and 8E5Z-54044A74-AD for 2006-2009 Fusion and Milan will be seed stocked to dealers starting in mid to late September. Dealers will receive a percentage of parts based on the number of 2006-2009 Fusion and Milan vehicles assigned to them on their FSA VIN list. Dealers that have 2006-2009 Fusion and Milan vehicle owners currently in a rental vehicle will also be shipped parts to repair those vehicles.  If additional parts are required after receiving the seed stock shipment, submit a VIN-specific Part Order contact via the SSSC Web Contact Site to order additional parts. 

Mustang, GT, and Ranger

Passenger airbag inflators 6G7Z-63044A74-A (2012 Mustang and GT), 5R3Z-63044A74-B (2005-2009 Mustang), and 8L5Z-10044A74-E (Ranger) were previously seed stocked to dealers that had vehicles assigned to them on their FSA VIN list. If additional parts are required, order your parts through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts should be placed. There are still a significant number of unrepaired Ranger, Mustang, and Ford GT vehicles and dealers are encouraged to maintain stock of these parts to be prepared to repair vehicles as they arrive for repairs. Dealers should reference their FSA VIN list to monitor the number of unrepaired vehicles assigned to them. 

2006-2009 MKZ/Zephyr

To place an order for a passenger airbag module for 2006-2009 MKZ/Zephyr part numbers 7H6Z-54044A74AD, 7H6Z-54044A74-AE, and 7H6Z-54044A74-AF, submit a VIN-specific Part Order contact via the SSSC Web Contact Site.

 

PARTS RETENTION AND RETURN

It is critical that all original passenger airbag inflators removed from vehicles are not allowed back into the market.  Therefore, all passenger airbag inflators under this safety recall have been assigned a $100 core charge to ensure they will be properly returned.  

The Regional Core Recover Center (RCRC), including dealers in Alaska and Hawaii, will pick up these airbag inflators along with all other core returns during your normal core retrieval visit.

For additional information, refer to Attachment VII: Regional Core Recovery Center – Airbag Inflator Return Process.

IMPORTANT:  Old part number 5G7Z-63044A74-A for 2005-2006 Ford GT vehicles used under 14S28 must no longer be installed in vehicles, and can be returned via the FSA parts return process.  Please use “CG” as the claim code and note in the shipper field the FSA bulletin number (17S01).

 

DEALER PRICE  

For latest prices, refer to DOES II.

 

EXCESS STOCK RETURN

Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.

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ATTACHMENT III

CERTAIN 2005-2006 FORD GT AND 2012 MUSTANG VEHICLES — PASSENGER AIRBAG INFLATOR REPLACEMENT

 

OVERVIEW

Takata has determined that the propellant wafers in some airbag inflators may experience an alteration over time, which could potentially lead to an over-aggressive combustion in the event of a crash that requires airbag deployment. This potential condition could create excessive internal pressure when the airbag is deployed, which could result in the body of the inflator rupturing upon deployment increasing the risk of injury to occupants.

Dealers are to replace the passenger airbag inflator. The serial number from the new airbag inflator must be recorded on the repair order. Place the replaced inflator into the packaging from the new part and provide to the appropriate dealership personnel for part returns.

NOTE: For vehicles that the airbags have deployed or that have other modifications preventing the recall repair from being completed, submit a VIN specific request to the SSSC Web Contact Site prior to attempting a repair. Attach pictures of the vehicles airbag modules to the request.

 

SERVICE PROCEDURE

Recommended Tools:

1/4″ Drive Deep Socket – 7mm

1/4″ Drive Ratchet

1/4″ Drive Extension – 6″ (152mm)

1/4″ Drive Shallow Socket – 8mm

1/4″ Drive Impact Driver

1/4″ Drive Torque Wrench

Side Cutters

Utility Knife

Needle Nose Pliers

Needle Nose Pliers

 

AIRBAG INFLATOR REPLACEMENT

NOTE: The following repair instructions only apply to 2012 Mustang and 2005-2006 Ford GT vehicles. Repair instructions will be published in separate attachments for the other vehicle lines included in this recall as parts become available for those vehicles.

NOTE: The parts used in this safety recall may physically appear to be identical, but they have differing operating characteristics. It is crucial that parts are not interchanged or substituted.

WARNING: Failure to follow the instructions and warnings in the Workshop Manual (WSM) may result in injury.

NOTE: If the Airbag Readiness light indicates no Supplemental Restraint System (SRS) faults are present, it is not necessary to follow the WSM SRS Depowering and Repowering steps. Turn the ignition to OFF and wait 1 minute, then it is safe to proceed with airbag inflator replacement.

NOTE: The ignition must remain OFF until this service procedure is completed.

NOTE: Mustang airbag shown in this procedure, Ford GT similar.

NOTE: To view a video demonstration of this repair procedure, click the video icon. 

 

NOTE: For Mustang vehicles equipped with SYNC, it is not necessary to remove the Accessory Protocol Interface Module (APIM) retainers to access the passenger airbag module. Unclip the APIM mounting bracket and position the APIM aside.

1. Remove the passenger airbag from the vehicle. Please follow the WSM procedures in Section 501-20B.
2. Set the airbag face down onto a surface that will not scratch or damage the airbag face.
3. Remove the wiring harness connector retainer from the passenger airbag assembly.
   
   See Figure 1.

FIGURE 1

 

NOTE: Carry out this step on the longer wire on the end opposite of the airbag inflator retaining bracket. See Figure 2.

4. Remove approximately 100 mm (3.93 in) of the yellow conduit from the passenger airbag assembly wire harness. See Figure 2.

FIGURE 2

 

5. Position the shorting clip onto the harness wires, and crimp the shorting clip together one side at a time using pliers. See Figure 3.

FIGURE 3

 

6. Cut the harness wires between the shorting clip and the harness connector. See Figure 4.

FIGURE 4

 

7. Remove and discard the four passenger airbag inflator retaining bracket nuts and the retaining bracket.
   
   See Figure 5.

FIGURE 5

 

WARNING: Do not allow any debris on or around the airbag once the inflator is removed.

8. With an assistant holding the passenger airbag assembly, remove the inflator from the assembly by pushing outward on the inflator. Set the airbag inflator aside for return shipping. See Figure 6.
   • If required, use of a brass punch is permitted (only at the location shown) to free the inflator from its mounted position.

FIGURE 6

 

NOTE: The serial number of the new airbag inflator must be provided to Ford for the warranty claim to be processed.

9. Record the 11 character serial number of the new airbag inflator on the repair order. See Figure 7.

FIGURE 7

 

10. NOTE: Both new inflator end caps are specific to their respective end of the inflator and must be
    
    fully seated.

NOTE: The tail end cap does not have an alignment tab and may be installed in any orientation.

Install both new inflator end caps making sure the alignment feature on the cap nearest the inflator retaining bracket is properly oriented. See Figure 8.

FIGURE 8

 

11. Install the inflator into the passenger airbag assembly with the orange connector end facing out. Align the three tabs on the cap nearest the inflator retaining bracket with the airbag module lower channel (facing down). See Figure 9.

FIGURE 9

 

NOTE: If the inflator retaining bracket is unable to be installed, ensure the inflator tail end cap is fully seated.

12. Install the new passenger airbag inflator retaining bracket and new nuts. See Figure 10.
    • Torque the new retaining nuts in the sequence shown below to 4 Nm (35 Ib.in).

FIGURE 10

 

13. Install the new wiring harness onto the passenger airbag module and connect to both sides of the inflator. See Figure 11.

FIGURE 11

 

14. Insert black the inflator wiring harness connector tabs. See Figure 12.

NOTE: Pull gently on the wiring harness to ensure it is properly seated.

FIGURE 12

 

15. Re-install the passenger airbag. Please follow WSM procedures in Section 501-20B.
16. Package the replaced inflator in the new part box and provide to the appropriate dealership personnel
    
    for part returns.

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ATTACHMENT IV

CERTAIN 2005-2009 MUSTANG VEHICLES — PASSENGER AIRBAG INFLATOR REPLACEMENT

 

OVERVIEW

Takata has determined that the propellant wafers in some airbag inflators may experience an alteration over time, which could potentially lead to an over-aggressive combustion in the event of a crash that requires airbag deployment. This potential condition could create excessive internal pressure when the airbag is deployed, which could result in the body of the inflator rupturing upon deployment increasing the risk of injury to occupants.

Dealers are to replace the passenger airbag inflator. The serial number from the new airbag inflator must be recorded on the repair order. Place the replaced inflator into the packaging from the new part and provide to the appropriate dealership personnel for part returns.

NOTE: For vehicles that the airbags have deployed or that have other modifications preventing the recall repair from being completed, submit a VIN specific request to the SSSC Web Contact Site prior to attempting a repair. Attach pictures of the vehicles airbag modules to the request.

 

SERVICE PROCEDURE

Recommended Tools:

1/4″ Drive Deep Socket – 7mm

1/4″ Drive Ratchet

1/4″ Drive Extension – 6″ (152mm)

1/4″ Drive Shallow Socket – 8mm

1/4″ Drive Impact Driver

1/4″ Drive Torque Wrench

Side Cutters

Utility Knife

Needle Nose Pliers

Pocket Screwdriver

 

AIRBAG INFLATOR REPLACEMENT

NOTE: The following repair instructions only apply to 2005-2009 Mustang vehicles. Repair instructions will be published in separate attachments for the other vehicle lines included in this recall as parts become available for those vehicles.

NOTE: The parts used in this safety recall may physically appear to be identical, but they have differing operating characteristics. It is crucial that parts are not interchanged or substituted.

WARNING: Failure to follow the instructions and warnings in the Workshop Manual (WSM) may result in injury.

NOTE: If the Airbag Readiness light indicates no Supplemental Restraint System (SRS) faults are present, it is not necessary to follow the WSM SRS Depowering and Repowering steps. Turn the ignition to OFF and wait 1 minute, then it is safe to proceed with airbag inflator replacement.

NOTE: The ignition must remain OFF until this service procedure is completed.

NOTE: To view a video demonstration of this repair procedure, click the video icon. 

 

1. Remove the passenger airbag from the vehicle. Please follow the WSM procedures in Section 501-20B.
2. Set the airbag face down onto a surface that will not scratch or damage the airbag face.
3. Remove the wiring harness connector retainer from the passenger airbag assembly.
   
   See Figure 1.

FIGURE 1

 

NOTE: Carry out this step on the longer wire on the end opposite of the airbag inflator retaining bracket. See Figure 2.

4. Remove approximately 100 mm (3.93 in) of the yellow conduit from the passenger airbag assembly wire harness. See Figure 2.

FIGURE 2

 

5. Position the shorting clip onto the harness wires, and crimp the shorting clip together one side at a time using pliers. See Figure 3.

FIGURE 3

 

6. Cut the harness wires between the shorting clip and the harness connector. See Figure 4.

FIGURE 4

 

7. Remove and discard the four passenger airbag inflator retaining bracket nuts and the retaining bracket.
   
   See Figure 5.

FIGURE 5

 

WARNING: Do not allow any debris on or around the airbag once the inflator is removed.

8. With an assistant holding the passenger airbag assembly, remove the inflator from the assembly by pushing outward on the inflator. Set the airbag inflator aside for return shipping. See Figure 6.
   • If required, use of a brass punch is permitted (only at the location shown) to free the inflator from its mounted position.

FIGURE 6

 

NOTE: The serial number of the new airbag inflator must be provided to Ford for the warranty claim to be processed.

9. Record the 11 character serial number of the new airbag inflator on the repair order. See Figure 7.

FIGURE 7

 

10. NOTE: Both new inflator end caps are specific to their respective end of the inflator and must be fully seated.

NOTE: The tail end cap does not have an alignment tab and may be installed in any orientation. Make sure the tail end cap is fully seated or you will not be able to install the inflator retaining bracket.

Install both new inflator end caps making sure the alignment feature on the cap nearest the inflator retaining bracket is properly oriented. See Figure 8.

FIGURE 8

 

11. Install the inflator into the passenger airbag assembly with the orange connector end facing out. Align the three tabs on the cap nearest the inflator retaining bracket with the airbag module lower channel (facing down). See Figure 9.

FIGURE 9

 

NOTE: If the inflator retaining bracket is unable to be installed, ensure the inflator tail end cap is fully seated.

12. Install the new passenger airbag inflator retaining bracket and new nuts. See Figure 10.
    • Torque the new retaining nuts in the sequence shown below to 4 Nm (35 Ib.in).

FIGURE 10

 

13. Install the new wiring harness onto the passenger airbag module and connect to both sides of the
    
    inflator. See Figure 11.

FIGURE 11

 

14. Re-install the passenger airbag. Please follow WSM procedures in Section 501-20B.

NOTE: Pull gently on the wiring harness to ensure it is properly seated.

FIGURE 12

 

15. Re-install the passenger airbag. Please follow WSM procedures in Section 501-20B.
16. Package the replaced inflator in the new part box and provide to the appropriate dealership personnel
    
    for part returns.

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ATTACHMENT V

CERTAIN 2007-2009 RANGER VEHICLES — PASSENGER AIRBAG INFLATOR REPLACEMENT

 

OVERVIEW

Takata has determined that the propellant wafers in some airbag inflators may experience an alteration over time, which could potentially lead to an over-aggressive combustion in the event of a crash that requires airbag deployment. This potential condition could create excessive internal pressure when the airbag is deployed, which could result in the body of the inflator rupturing upon deployment increasing the risk of injury to occupants.

Dealers are to replace the passenger airbag inflator. The serial number from the new airbag inflator must be recorded on the repair order. Place the replaced inflator into the packaging from the new part and provide to the appropriate dealership personnel for part returns.

NOTE: For vehicles that the airbags have deployed or that have other modifications preventing the recall repair from being completed, submit a VIN specific request to the SSSC Web Contact Site prior to attempting a repair. Attach pictures of the vehicles airbag modules to the request.

 

SERVICE PROCEDURE

Recommended Tools:

1/4″ Drive Deep Socket – 7mm

1/4″ Drive Ratchet

1/4″ Drive Extension – 6″ (152mm)

1/4″ Drive Shallow Socket – 8mm

1/4″ Drive Impact Driver

1/4″ Drive Torque Wrench

Side Cutters

Utility Knife

Needle Nose Pliers

Pocket Screwdriver

 

AIRBAG INFLATOR REPLACEMENT

NOTE: The following repair instructions only apply to 2007-2009 Ranger vehicles. Repair instructions will be published in separate attachments for the other vehicle lines included in this recall as parts become available for those vehicles.

NOTE: The parts used in this safety recall may physically appear to be identical, but they have differing operating characteristics. It is crucial that parts are not interchanged or substituted.

WARNING: Failure to follow the instructions and warnings in the Workshop Manual (WSM) may result in injury.

NOTE: If the Airbag Readiness light indicates no Supplemental Restraint System (SRS) faults are present, it is not necessary to follow the WSM SRS Depowering and Repowering steps. Turn the ignition to OFF and wait 1 minute, then it is safe to proceed with airbag inflator replacement.

NOTE: The ignition must remain OFF until this service procedure is completed.

1. Remove the passenger airbag from the vehicle. Please follow the WSM procedures in Section 501-20B.
2. Set the airbag face down onto a surface that will not scratch or damage the airbag face.
3. Remove the wiring harness connector retainer from the passenger airbag assembly.
   
   See Figure 1.

FIGURE 1

 

NOTE: Carry out this step on the shorter wire on the end opposite of the airbag inflator retaining bracket. See Figure 2.

4. Remove the conduit from the passenger airbag assembly wire harness in the area shown. See Figure 2.

FIGURE 2

 

5. Position the shorting clip onto the harness wires, and crimp the shorting clip together one side at a time using pliers. See Figure 3.
6. Cut the harness wires between the shorting clip and the harness connector. See Figure 3.

FIGURE 3

 

7. Remove and discard the four passenger airbag inflator retaining bracket nuts and the retaining bracket. See Figure 4.

FIGURE 4

 

WARNING: Do not allow any debris on or around the airbag once the inflator is removed.

8. With an assistant holding the passenger airbag assembly, remove the inflator from the assembly by pushing outward on the inflator. Set the airbag inflator aside for return shipping. See Figure 5.
   • If required, use of a brass punch is permitted (only at the location shown) to free the inflator from its mounted position.

FIGURE 5

 

NOTE: The serial number of the new airbag inflator must be provided to Ford for the warranty claim to be processed.

9. Record the 11 character serial number of the new airbag inflator on the repair order. See Figure 6.

FIGURE 6

 

10. NOTE: Both new inflator end caps are specific to their respective end of the inflator and must be
    
    fully seated.

NOTE: The tail end cap does not have an alignment tab and may be installed in any orientation. Make sure the tail end cap is fully seated or you will not be able to install the inflator retaining bracket.

Install both new inflator end caps making sure the alignment feature on the cap nearest the inflator retaining bracket is properly oriented. See Figure 7.

FIGURE 7

 

11. Install the inflator into the passenger airbag assembly with the orange connector end facing out. Align the three tabs on the cap nearest the inflator retaining bracket with the airbag module lower channel (facing down). See Figure 8.

FIGURE 8

 

NOTE: If the inflator retaining bracket is unable to be installed, ensure the inflator tail end cap is fully seated.

12. Install the new passenger airbag inflator retaining bracket and new nuts. See Figure 9.
    • Torque the new retaining nuts in the sequence shown below. Tighten to 4 Nm (35 lb in).

FIGURE 9

 

13. Align the T-shape index on both the wiring harness electrical connector and the airbag inflator. Install the new wiring harness onto the passenger airbag module and connect to both sides of the inflator and fully seat the tabs. See Figure 10.

NOTE: Pull gently on the wiring harness to ensure it is properly seated.

FIGURE 10

 

14. Install the new tape to the wiring harness and airbag assembly, do not cover the airbag warning label with the new tape. For correct placement See Figure 11.

FIGURE 11

 

15. Re-install the passenger airbag. Please follow WSM procedures in Section 501-20B.
16. Package the replaced inflator in the new part box and provide to the appropriate dealership personnel
    
    for part returns.

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ATTACHMENT VI

CERTAIN 2006-2009 MKZ/ZEPHYR VEHICLES – PASSENGER AIRBAG MODULE REPLACEMENT

 

OVERVIEW

Takata has determined that the propellant wafers in some airbag inflators may experience an alteration over time, which could potentially lead to an over-aggressive combustion in the event of a crash that requires airbag deployment. This potential condition could create excessive internal pressure when the airbag is deployed, which could result in the body of the inflator rupturing upon deployment increasing the risk of injury to occupants.

Dealers are to replace the passenger airbag module. The serial number from the new airbag module must be recorded on the repair order. Place the replaced airbag module into the packaging from the new part and provide to the appropriate dealership personnel for part returns.

NOTE: For vehicles that the airbags have deployed or that have other modifications preventing the recall repair from being completed, submit a VIN specific request to the SSSC Web Contact Site prior to attempting a repair. Attach pictures of the vehicles airbag modules to the request.

 

SERVICE PROCEDURE

NOTE: The following repair instructions only apply to 2006-2009 MKZ/Zephyr vehicles. Repair instructions will be published in separate attachments for other vehicle lines included in this recall as parts become available for those vehicles.

NOTE: The parts used in this safety recall may physically appear to be identical, but they have differing operating characteristics. It is crucial that parts are not interchanged or substituted.

WARNING: Failure to follow the instructions and warnings in the Workshop Manual (WSM) may result in injury.

NOTE: If the Airbag Readiness light indicates no Supplemental Restraint System (SRS) faults are present, it is not necessary to follow the WSM SRS Depowering and Repowering steps. Turn the ignition to OFF and wait 1 minute, then it is safe to proceed with airbag inflator replacement.

NOTE: The ignition must remain OFF until this service procedure is completed.

1. Record the 13 character serial number of the new airbag module on the repair order. See Figure 1.
2. Replace the passenger airbag module. Refer to section 501-20B of the Workshop Manual.

NOTE: Use caution when removing the 5 instrument panel trim panel fasteners or the studs may strip out. Submit a contact to the SSSC if damage to the trim panel does occur.

3. Package the replaced airbag module in the new part box and provide to the appropriate dealership personnel for part returns.

FIGURE 1

 

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ATTACHMENT VII

CERTAIN 2006-2009 FUSION AND MILAN VEHICLES – PASSENGER AIRBAG MODULE REPLACEMENT

 

OVERVIEW

Takata has determined that the propellant wafers in some airbag inflators may experience an alteration over time, which could potentially lead to an over-aggressive combustion in the event of a crash that requires airbag deployment. This potential condition could create excessive internal pressure when the airbag is deployed, which could result in the body of the inflator rupturing upon deployment increasing the risk of injury to occupants.

Dealers are to replace the passenger airbag module. The serial number from the new airbag module must be recorded on the repair order. Place the replaced airbag module into the packaging from the new part and provide to the appropriate dealership personnel for part returns.

NOTE: For vehicles that the airbags have deployed or that have other modifications preventing the recall repair from being completed, submit a VIN specific request to the SSSC Web Contact Site prior to attempting a repair. Attach pictures of the vehicles airbag modules to the request.

 

SERVICE PROCEDURE

NOTE: The following repair instructions only apply to 2006-2009 Fusion and Milan vehicles. Repair instructions will be published in separate attachments for other vehicle lines included in this recall as parts become available for those vehicles.

NOTE: The parts used in this safety recall may physically appear to be identical, but they have differing operating characteristics. It is crucial that parts are not interchanged or substituted.

WARNING: Failure to follow the instructions and warnings in the Workshop Manual (WSM) may result in injury.

NOTE: If the Airbag Readiness light indicates no Supplemental Restraint System (SRS) faults are present, it is not necessary to follow the WSM SRS Depowering and Repowering steps. Turn the ignition to OFF and wait 1 minute, then it is safe to proceed with airbag inflator replacement.

NOTE: The ignition must remain OFF until this service procedure is completed.

1. Record the 13 character serial number of the new airbag module on the repair order. See Figure 1.
2. Replace the passenger airbag module. Refer to section 501-20B of the workshop manual.
3. Package the replaced airbag module in the new part box and provide to the appropriate dealership personnel for part returns.

FIGURE 1

 

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ATTACHMENT VIII

 

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ATTACHMENT IX

Safety Recall 17S01
Certain 2005-2006 Ford GT, 2005-2009 and 2012 Mustang, 2006-2009 Milan, 2006-2009 and
2012 Fusion, Zephyr/MKZ, 2007-2009 Edge and MKX, and 2007-2009 Ranger Vehicles
Passenger Airbag Inflator Replacement

 

DEALER Q & A

Q1.	Why can’t vehicles other than Ranger, Mustang, Ford GT, 2006-2009 MKZ/Zephyr, and 2006-2009 Fusion and Milan be repaired now?
A.	Repairs for other vehicles require a different part and repair procedure. Parts and repair instructions for most other vehicles affected by this recall are expected to be available throughout the third quarter of 2018.
Q2.	How will I know when parts are available for other vehicles affected by this recall?
A.	Dealers are encouraged to refer to the Takata Airbag Inflator Recall Information for Dealers document on the FMC dealer homepage for the latest parts status for all Takata airbag recalls. The dealer bulletin will also be updated as repair information becomes available for other affected vehicles.
Q3.	Why is it taking so long to get parts for this recall?
A.	To support this recall new parts had to be designed and rigorously tested. In addition, multiple vehicle manufacturers are affected by the Takata airbag inflator recalls and use the same suppliers for replacement recall parts. This has caused a high demand for airbag inflator parts industry wide.
Q4.	14S28 has previously been performed on a 2005-2006 Ford GT.  Why is the same vehicle also affected by 17S01?
A.	Safety Recall 17S01 utilizes a redesigned part for a final repair.  14S28 was an interim repair using a “like for like” part that must be replaced under safety recall 17S01.
Q5.	Can the airbag inflator part number provided in 14S28 be used to complete repairs on 2005-2006 Ford GT vehicles under 17S01?
A.	No, the part used in 14S28 are not equivalent.  Use only the part number listed in 17S01 (or latest level replacements) for this final repair.
Q6.	Are rental vehicles available for vehicles where parts are not currently available?
A.	For Edge, MKX, 2012 MKZ, and 2012 Fusion vehicles, if the customer requires the use of their vehicle’s passenger seat and requests a rental vehicle while waiting for parts to become available, refer to the Takata Airbag Recall Rental Vehicle Reimbursement Process for rental reimbursement guidelines and the process for requesting rental vehicle reimbursement.  For Ford GT, Mustang, Ranger, and 2006-2009 MKZ/Zephyr vehicles, parts are readily available to complete the recall on these vehicles. With proper dealer parts ordering and service appointment scheduling, rental vehicles should not be required. For 2006-2009 Fusion and Milan vehicles parts will be available by mid to late September.
Q7.	Why is a core charge applied to the parts for this program when that has not been the case on previous Takata recalls?
A.	This is an effort to make it easier to do business with Ford and reduce the amount of paperwork required for dealers. NOTE:  Most previously published Takata safety recalls will continue to use the FCS-700 tag process (15S21, 17S42 and 18S02).
Q8.	How should I handle a vehicle with airbags that have already deployed?
A.	For vehicles that the airbags have deployed or that have other modifications preventing the recall repair from being completed: Submit a VIN specific request to the SSSC Web Contact Site prior to attempting a repair. Attach pictures of the vehicles airbag modules to the request.
Q9.	Can my Dealership use Quick Lane bays and Technicians to complete this recall?
A.	At the dealers discretion, dealers with Quick Lanes may now use Quick Lane service bays and Quick Lane technicians to perform Takata Airbag Recalls. Claim processing, hazardous material handling and parts returns MUST be processed through the main dealership’s warranty submission process and parts department. No other warranty or recall repairs are allowed at Quick Lanes at this time.
Q10.	A Ford GT customer is hesitant to bring their vehicle to the dealer, what should I do?
A.	Dealers are authorized to claim up to a maximum combined value of $200 to provide unique services to Ford GT owners under this recall.  Examples of potential services include: Technician travel to vehicle location for remote repair Vehicle transportation (towing/flatbed) to dealership Vehicle re-delivery to the owners location after repairs have been completed Ford and Lincoln Dealerships are authorized to claim the special handling allowance. In some cases, $200 may not be sufficient to tow the vehicle to the dealership and redeliver to the customer. Dealers are encouraged to consider remote repairs at the vehicles location in these scenarios.
Q11.	Will completed surveys count towards my Customer Viewpoint (CVP) score? Are the scores included in my Ford Commitment Plan (FCP) calculations?
A.	A majority of the vehicles affected by this recall are over the 5 years/75,000 scoring criteria, which makes them ineligible for CVP Score and FCP calculations. If a vehicle is within the 5/75 criteria the completed surveys will be included in CVP/FCP scores.
Q12.	Why do I need to contact the SSSC every 30 days to request a new long term rental approval code?
A.	This allows dealers to submit the warranty claim every month to be reimbursed for the last 30 days of rental vehicle expense. This also provides a checkpoint to verify if parts are available to complete the recall and to renew any rental vehicle contracts.

 

QUESTIONS & ASSISTANCE

For additional questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site.  The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

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ATTACHMENT X

 

Takata Airbag Recall Rental Vehicle Reimbursement Process

Why is a Rental Vehicle Reimbursement being offered?

Ford Motor Company and Lincoln Motor Company continue to work closely with our suppliers to produce the needed parts for the Takata airbag inflator recalls. While parts are available for some vehicles affected by these recalls, parts are not yet available or are available in limited quantities for a portion of the affected vehicles. We are committed to the safety of our customers so a rental vehicle reimbursement is being offered to customers until parts become available.

To support the unique long-term rental needs for vehicles affected by Takata airbag inflator recalls, this unique long-term rental vehicle reimbursement process has been created. This process and rates apply only to Takata airbag inflator recalls 16S26, 17S01, 17S42, and 18S01.

 

Rental Vehicle Reimbursement Guidelines

The following table lists the maximum per day and per month dollar amount that will be reimbursed under this program. In some cases the dollar per day limits may not be sufficient to cover all of the costs associated with a rental vehicle. It is the customer’s responsibility to cover any additional costs above the cost per day and per month limits.

Model of Recalled Vehicle	Rental Vehicle Reimbursement Cost Per Day Limit	Rental Vehicle Reimbursement Cost Per Month Limit
Ford	$44	$1,320
Mercury	$44	$1,320
Lincoln	$55	$1,650

 

Note: The above cost per day limits have factored in the current market rate for rental vehicles including tax. If the dollar per day limit is not exceeded with taxes included then taxes can be covered under the rental vehicle reimbursement.

Note: Customers that were placed into a long-term rental vehicle prior to June 13, 2018 are eligible for the increased dollar per day rental reimbursement rates back to the date the most recent long-term rental approval code was approved from the SSSC. See the claims preparation and submission section in the dealer bulletin for details.

If there is a unique customer circumstance that requires a rental vehicle with a higher per day/month allowance, dealers should submit a VIN specific request to the Special Service Support Center (SSSC) for consideration.

 

Things Not Covered Under Rental Vehicle Reimbursement

Rental Vehicle Reimbursement does not cover the following items:

• Mileage charges
• Fuel charges
• Underage driver surcharge
• Insurance

Note: Some car insurance policies include rental vehicle insurance coverage so the purchase of additional insurance may not be required.

 

Rental Vehicles

Rental vehicles may be supplied through dealership owned rental units, the Ford Courtesy Transportation Program, Ford Rent-A-Car, Lincoln Rent-A-Car, or third party rental agencies. When requesting a rate quote from a rental agency, ensure to ask for a monthly rate, as this can be significantly lower than daily rates. If a customer has reserved a rental vehicle on their own or with the assistance of the Customer Relationship Center, the same rental guidelines and process for requesting reimbursement apply.

 

Increased Ford Courtesy Transportation Program (FCTP) Guides

In order to support these customers, FCTP Program Headquarters will review increased guides requests above the existing maximum on a case by case basis to ensure coverage is sufficient. Dealers must submit their request to their SOM in order to be considered.

 

Enterprise National Recall Rental Program

To make it easier for dealers to locate vehicles within the rental vehicle reimbursement dollar per day limits, Ford has established an agreement with Enterprise Rent-A-Car to provide a rental vehicle when available for customers affected by the Takata airbag inflator recalls at the following rates:

Model of Recalled Vehicle	Enterprise Per Day Rate	Enterprise Per Month Rate
Ford	$40 plus tax	$1,200 plus tax
Mercury	$40 plus tax	$1,200 plus tax
Lincoln	$49 plus tax	$1,470 plus tax

 

Rates are provided based on the type of vehicle covered under the recall, rather than the type of vehicle rented to the customer, if a customer rents a vehicle more expensive than a Large SUV, the difference above the approved rate for the vehicle rented will be charged to the customer regardless of the type of vehicle the customer has had recalled. Enterprise does not guarantee that a Ford or Lincoln vehicle will be rented to all customers that own or request such vehicles.

 

Automated Rental Management System

If renting from Enterprise dealers are encouraged to schedule reservations through the Enterprise’s free Automated Rental Management System (ARMS).  The ARMS benefits to dealers are as follows:

• Create and submit “real time” rental reservations online or through your CDK or Reynolds & Reynolds Dealership Management System to the local Enterprise branch.
• Reservations can be made same day or submitted in advance with anticipation of rental needs.
• Specific rental needs can be communicated in the reservation (e.g. full-size SUV desired, etc.).
• Authorize additional rental days when necessary.
• View and print rental invoices (after each rental event is completed).

Ford does not endorse any particular rental management software or any specific rental car brand.  This is for your information only.

 

Vehicle Make and Model Year Requirements

While it is a preference to put Ford customers in Ford rental vehicles and Lincoln customers in Lincoln rental vehicles, this is not always possible and is not a requirement for rental reimbursement under the Takata airbag inflator recalls. Due to varying rental car agency make and model inventory, Ford and Lincoln vehicles may not always be available so it is acceptable to use other make rental cars. There are no model year requirements for rental vehicle reimbursement.

 

Storage of Customers Vehicles

A vehicle storage/upkeep allowance will not be provided to dealers. It is recommended that customers retain and store their vehicles. If a dealer would like to store a customers vehicle as a service for their customers, this would be at the dealer’s discretion, but a storage and upkeep allowance will not be provided.

 

Rental Vehicle Documentation

Rental vehicle documentation must include the following:

• A rental invoice from a dealership or commercial rental agency
• Contract holder’s name on the rental invoice
• Daily rental rate
• Date out and date returned
• Repair order showing the date the vehicle repair is completed (when parts are available)
• Proof of payment (for customer refund of rental)
• Completed Restricted Vehicle Use Agreement

 

Administrative Allowance

Dealers are authorized to claim an administrative allowance of $25 for every long-term rental vehicle warranty claim submitted. This administrative allowance can be claimed every 30 days, at which time a new approval code needs to be requested. Reference the dealer bulletin claims preparation and submission section for further details.

 

Rental Vehicle Reimbursement Process:

Prior to customer visit/customer at dealership:

1. Check OASIS to confirm the vehicle is involved in safety recall 16S26, 17S01, 17S42, or 18S01.
2. Refer to the Takata Airbag Inflator Recall Information for Dealers document on the FMC dealer homepage to confirm parts are not available to repair the vehicle at this time. Note: this document is updated regularly so it is recommended to check the electronic version rather than a printed out copy.
3. Make arrangements for a rental vehicle either through the dealerships rental car fleet or outside rental agency. If using Enterprise it is recommended the reservation by made through ARMS.                 
4. Customer completes all required rental vehicle paperwork.
5. Customer completes the Restricted Vehicle Use Agreement.
   • If the customer was previously placed in a rental vehicle prior to this requirement this form must be completed when a new rental vehicle approval code is required. This form was recently updated but previous completed versions of this form are sufficient to fulfill this requirement.
6. Customer is free to leave with the rental car.

After the customer has left the dealership:

7. Submit a VIN specific web contact to the Special Service Support Center (SSSC) under the appropriate rental program as listed below:
   • 18A01 for 16S26
   • 18A02 for 17S01
   • 18A03 for 18S01
   • 18A04 for 17S42

The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

8. Attach the completed Restricted Vehicle Use Agreement to the SSSC contact.
9. If the vehicle is involved in the recall and does not have parts available the SSSC will provide an approval code to use on the warranty claim.
10. For warranty payment purposes and to continue long-term rental vehicle reimbursement dealers will need to re-contact the SSSC under a new contact every 30 days to receive a new approval code. This can be managed two different ways depending on dealership preference:
    • Option 1: Close out the R.O. every 30 days and open a new R.O. prior to contacting the SSSC under a new contact.
    • Option 2: Leave the current R.O. open and add another line to the R.O. for the next month’s rental prior to contacting the SSSC under a new contact. Note:  A new function to the SSSC web tracker has been added so contacts approaching a long-term rental renewal date (30 days old) will turn red.
11. As soon as the part arrives at the dealer the customer should be contacted to notify them that parts are available to repair their vehicle and schedule an appointment for the repair as soon as possible.
12. After the repair is complete the customer should be contacted promptly to return the rental and pick up their vehicle.

Note: Customers must return the rental vehicle by the end of the business day on which the repair is completed. Retention of the rental vehicle beyond that date will be at the customer’s or dealer’s expense.

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ATTACHMENT XI

 

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March 2018

* * * IMPORTANT SAFETY RECALL * * *

 

Safety Recall Notice 17S01 / NHTSA Recall 17V-024 

 

Mr. John Sample
123 Main Street
Anywhere, USA 12345

 

Your Vehicle Identification Number (VIN):  12345678901234567

A REPAIR IS AVAILABLE FOR YOUR VEHICLE

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.

We apologize for this situation and want to assure you that, with your assistance, we will correct this condition.  Our commitment, together with your dealer, is to provide you with the highest level of service and support.

What is the issue?	The passenger airbag inflator in your vehicle may explode in the event of a crash that causes deployment of the passenger airbag. If an inflator explodes, sharp metal fragments could strike the passenger or other occupants causing serious injury or death.
What will Ford and your dealer do?	Parts are now available to repair your vehicle.  Ford Motor Company has authorized your dealer to replace the passenger airbag inflator free of charge (parts and labor).
How long will it take?	The time needed for this repair is less than one-half day.  However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.
What should you do?	Please call your dealer without delay and request a service date for Recall 17S01 to receive your free repair.  Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions.      Ford Motor Company wants you to have this free safety recall completed on your vehicle.  The vehicle owner is responsible for making arrangements to have the work completed. Please note:  Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
What if you no longer own this vehicle?	If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record.  Our records are based primarily on state registration and title data, which indicate that you are the current owner.
Can we assist you further?	If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS:  If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you.  If you wish to contact us through the Internet, our address is:  www.Fordowner.com. For the hearing impaired call 1-800-232-5952 (TDD).  Representatives are available Monday through Friday:  8:00AM – 8:00PM(Eastern Time). FLEET OWNERS:  If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you.  If you wish to contact us through the Internet, our address is:  www.fleet.ford.com. Representatives are available Monday through Friday:  8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1800-424-9153) or go to www.safercar.gov.  Reference NHTSA Safety Recall 17V-024.

 

Thank you for your attention to this important matter.

Ford Customer Service Division

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Marzo 2018

* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *

 

Aviso de campaña de seguridad 17S01/Campaña de la NHTSA 17V-024 

 

Sr. Juan Pérez
Calle Principal 123
Ciudad, EE. UU. 12345

 

Número de identificación del vehículo (VIN):  12345678901234567

HAY UNA REPARACIÓN PARA EFECTUAR EN SU VEHÍCULO 

Este aviso se le envía de acuerdo con la Ley nacional de seguridad y tránsito de vehículos de EE. UU.

Ford Motor Company ha determinado que su vehículo presenta un defecto relacionado con la seguridad del motor, con el VIN que aparece más arriba.

Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.

Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.

¿Cuál es el problema?	El inflador de la bolsa de aire del pasajero de su vehículo podría detonar en caso de choque y causar el despliegue de la bolsa de aire del pasajero.  Si detona un inflador, se podrían desprender fragmentos de metal puntiagudos y golpear al conductor o a otros ocupantes y provocarles lesiones graves o incluso la muerte.
¿Qué medidas adoptarán Ford y su distribuidor?	En este momento las piezas para reparar su vehículo se encuentran disponibles.  Ford Motor Company ha autorizado a su distribuidor a reemplazar el inflador de la bolsa de aire del pasajero sin costo alguno (piezas y mano de obra).
¿Cuánto tiempo tomará?	El tiempo necesario para esta reparación será de menos de medio día.  Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más.
¿Qué debe hacer?	Llame de inmediato a su distribuidor y solicite una cita de servicio para llevar a cabo esta reparación gratuita conforme a la campaña 17S01.  Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.Fordowner.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar.       Ford Motor Company le recomienda realizar esta campaña de seguridad gratuita en su vehículo.  El propietario del vehículo es responsable de realizar los arreglos necesarios para llevar a cabo el trabajo. Tenga presente que:  la ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días.
¿Qué pasa si usted ya no es el propietario del vehículo?	Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro.  Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo.
¿Podemos hacer algo más por usted?	Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS:  Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderán.  Si desea comunicarse con nosotros a través de Internet, nuestra dirección es:  www.Fordowner.com. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD).  Los representantes están disponibles de lunes a viernes:  8:00 am a 8:00 pm (hora del Este). PROPIETARIOS DE FLOTAS:  Si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá.  Si desea comunicarse con nosotros a través de Internet, nuestra dirección es:  www.fleet.ford.com. Los representantes están disponibles de lunes a viernes:  8:00 am a 8:00 pm(hora del Este). Si aun así tiene problemas para reparar su vehículo en un periodo de tiempo razonable o sin costo alguno, puede escribir al Administrador en el National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590, llamar a la Línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o bien visite www.safercar.gov.  Mencione la Campaña de seguridad 17V-024 de la NHTSA.

 

División de Servicio al Cliente de Ford

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February 2017

* * * IMPORTANT SAFETY RECALL * * *
(PROGRAMA DE SEGURIDAD IMPORTANTE)

 

Safety Recall Notice 17S01 / NHTSA Recall 17V-024
Aviso de Revisión de Seguridad 17S01

 

Mr. John Sample
123 Main Street
Anywhere, USA 12345

 

Your Vehicle Identification Number (VIN):  12345678901234567

 

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

The Lincoln Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.

We apologize for this situation and want to assure you that, with your assistance, we will correct this condition.  Our commitment, together with your dealer, is to provide you with the highest level of service and support.

What is the issue?	On your vehicle, the passenger frontal airbag inflator may rupture in the event of a crash necessitating airbag deployment.  A ruptured inflator may result in metal fragments striking vehicle occupants causing serious injury or death. Additional information regarding Takata recalls can be found at www.safercar.gov and owner.lincoln.com/takata.
What will Lincoln and your dealer do?	The Lincoln Motor Company is working closely with its suppliers to produce parts for this repair.  When parts become available for Safety Recall 17S01, The Lincoln Motor Company will notify you via mail to schedule a service appointment with your dealer to have the passenger frontal airbag inflator replaced free of charge (parts and labor).  Coverage is automatically transferred to subsequent owners.
What should you do?	When parts are available, The Lincoln Motor Company will send a letter to inform you that parts are available and to contact your dealer to schedule a repair. Please note:  Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Para asistencia en Español	Visite nuestro sitio web para ver este anuncio en Español al siguiente dirección: https://es.owner.lincoln.com/tools/account/maintenance/recalls.html

 

Thank you for your attention to this important matter.

The Lincoln Motor Company

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July 2018

* * * IMPORTANT SAFETY RECALL * * *

 

Safety Recall Notice 17S01 / NHTSA Recall 17V-024

 

Mr. John Sample
123 Main Street
Anywhere, USA 12345

 

Your Vehicle Identification Number (VIN):  12345678901234567

A REPAIR IS AVAILABLE FOR YOUR VEHICLE

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

The Lincoln Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.

We apologize for this situation and want to assure you that, with your assistance, we will correct this condition.  Our commitment, together with your dealer, is to provide you with the highest level of service and support.

What is the issue?	The passenger airbag inflator in your vehicle may explode in the event of a crash that causes deployment of the passenger airbag. If an inflator explodes, sharp metal fragments could strike the passenger or other occupants causing serious injury or death.
What will Lincoln and your dealer do?	Parts are now available to repair your vehicle.  The Lincoln Motor Company has authorized your dealer to replace the passenger airbag module free of charge (parts and labor).
How long will it take?	The time needed for this repair is less than one-half day.  However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. If your dealer does not have the part required to complete this recall repair in stock, they will need a few days to order and receive the required part.
What should you do?	Please call your dealer without delay and request a service date for Recall 17S01 to receive your free repair.  Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. If you do not already have a servicing dealer, you can access www.Lincolnowner.com for dealer addresses, maps, and driving instructions. The Lincoln Motor Company wants you to have this free safety recall completed on your vehicle.  The vehicle owner is responsible for making arrangements to have the work completed. Please note:  Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Are you currently in a rental vehicle?	If you are currently in a rental vehicle you should schedule this free repair with your dealer immediately. Additional rental fees incurred by a delay in scheduling this repair may be at your expense.
What if you no longer own this vehicle?	If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record.  Our records are based primarily on state registration and title data, which indicate that you are the current owner.
Can we assist you further?	If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS:  If you have questions or concerns, please contact our Recall Center at 1-866-436-7332 and one of our representatives will be happy to assist you.  If you wish to contact us through the Internet, our address is:  www.Lincolnowner.com. For the hearing impaired call 1-800-232-5952 (TDD).  Representatives are available Monday through Friday:  8:00AM – 8:00PM(Eastern Time). FLEET OWNERS:  If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you.  If you wish to contact us through the Internet, our address is:  www.fleet.ford.com. Representatives are available Monday through Friday:  8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1800-424-9153) or go to www.safercar.gov.  Reference NHTSA Safety Recall 17V-024.

 

Thank you for your attention to this important matter.

The Lincoln Motor Company

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Safety Recall 17S01 – Supplement #5

August 9, 2018

https://static.nhtsa.gov/odi/rcl/2017/RCMN-17V024-2992.pdf

 

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Safety Recall 17S01 – Supplement #4

June 29, 2018

https://static.nhtsa.gov/odi/rcl/2017/RCMN-17V024-5119.pdf

 

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Safety Recall 17S01 – Supplement #3

June 13, 2018

https://static.nhtsa.gov/odi/rcl/2017/RCMN-17V024-1478.pdf

 

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Safety Recall 17S01 – Supplement #2

March 28, 2018

https://static.nhtsa.gov/odi/rcl/2017/RCMN-17V024-5170.pdf

 

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Safety Recall 17S01 – Supplement #1

March 14, 2018

https://static.nhtsa.gov/odi/rcl/2017/RCMN-17V024-5109.pdf

 

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Safety Recall 17S01

February 8, 2018

https://static.nhtsa.gov/odi/rcl/2017/RCMN-17V024-2495.pdf

 

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Advance Notice – Safety Recall 17S01

February 22, 2017

https://static.nhtsa.gov/odi/rcl/2017/RCMN-17V024-0602.pdf

 

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Awareness Communication – Upcoming Safety Recall 17S01

January 12, 2017

https://static.nhtsa.gov/odi/rcl/2017/RCMN-17V024-7614.pdf

 

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Renotification Notice – Safety Recall Notice 15S21 & 17S01 / NHTSA Recall 15V-319 & 17V-024

June 2018

https://static.nhtsa.gov/odi/rcl/2017/RCRN-17V024-9753.pdf

 

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Interim Re-notification letter with rental update

May 2018

https://static.nhtsa.gov/odi/rcl/2017/RCONL-17V024-2475.pdf

 

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Owner Notification Letter

March 2018

https://static.nhtsa.gov/odi/rcl/2017/RCONL-17V024-6982.pdf

 

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Interim Owner Notification Letter

March 2017

https://static.nhtsa.gov/odi/rcl/2017/RIONL-17V024-8288.pdf

 

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Interim Owner Notification Letter

March 2017

https://static.nhtsa.gov/odi/rcl/2017/RIONL-17V024-8334.pdf

 

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Owner Notification Letter

February 2018

https://static.nhtsa.gov/odi/rcl/2017/RCONL-17V024-9594.pdf

 

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Media Statement

Jan. 12, 2017

https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V024-7208.pdf

 

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VEHICLE INFORMATION BY ZONE

10-Jan-17

https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V024-3380.pdf

 

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Recall Acknowledgement

January 18, 2017

https://static.nhtsa.gov/odi/rcl/2017/RCAK-17V024-6693.pdf

 

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Last update on 2026-06-03 / Affiliate links / Images from Amazon Product Advertising API

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