October 24, 2012
TO: All U.S. Ford
and Lincoln Dealers
SUBJECT: Special Field Action 12L09
Certain 2013 Model Year Mustang Shelby GT500 Vehicles
Owner’s Guide Supplement Update – Spark Plug Gap Correction
AFFECTED VEHICLES
Certain 2013 model year Mustang Shelby GT500 vehicles built at the Auto Alliance Assembly Plant from Job 1 through June 29, 2012. Affected vehicles are identified in OASIS. In addition, for a list of vehicles assigned to your dealership, visit https://web.fsavinlists.dealerconnection.com. This information will be available on October 24, 2012.
EXPIRATION DATE
This Special Field Action has an expiration date of April 30, 2013 to encourage dealers to complete this program as soon as possible.
REASON FOR THIS ACTION
In all of the affected vehicles, the Owner’s Guide (OG) Supplement contains an incorrect spark plug gap specification. The correct spark plug gap specification is 0.033 – 0.037 inches (0.85 – 0.95 mm). The spark plugs installed in these vehicles at the factory meet the correct gap specification. However, if the gap on these spark plugs is changed, or new spark plugs are installed, and the incorrect spark plug gap specification is used, it may result in detonation and/or misfire which could cause engine damage.
SERVICE ACTION
- Stock Vehicles: Dealers are to install an updated OG Supplement in their stock vehicles and dispose of the original supplement.
- Sold Vehicles: Dealer action is NOT required for sold vehicles. Customers that have taken delivery of their vehicles will be mailed an updated OG Supplement and will be directed to dispose of the original supplement.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Owner Notification Letter
QUESTIONS & ASSISTANCE
Special Service Support Center (Dealer Assistance Only) 1-800-325-5621
Sincerely,
Michael A. Berardi
ATTACHMENT I
Special Field Action 12L09
Certain 2013 Model Year Mustang Shelby GT500 Vehicles
Owner’s Guide Supplement Update – Spark Plug Gap Correction
OASIS ACTIVATED?
Yes, OASIS will be activated on October 24, 2012.
FSA VIN LIST ACTIVATED?
Yes, FSA VIN list will be available through https://web.fsavinlists.dealerconnection.com on October 24, 2012.
NOTE: Your FSA VIN list may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this program is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service action.
STOCK VEHICLES
Correct all affected units in your new vehicle inventory before delivery. If additional OG Supplements are required, call the Special Service Support Center at 1-800-325-5621.
SOLD VEHICLES
Dealer action is NOT required for sold vehicles. Customers that have taken delivery of their vehicles will be mailed an updated OG Supplement and will be directed to dispose of the original supplement.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this Field Service Action.
CLAIMS PREPARATION AND SUBMISSION
- Enter claims for stock vehicles using Direct Warranty Entry (DWE).
- Refer to ACESII manual for claims preparation and submission information.
ATTACHMENT II
Special Field Action 12L09
Certain 2013 Model Year Mustang Shelby GT500 Vehicles
Owner’s Guide Supplement Update – Spark Plug Gap Correction
LABOR ALLOWANCES
| Description | Labor Operation | Labor Time |
| Replace original OG Supplement with updated OG Supplement (stock vehicles only) | 12L09B | 0.2 Hours |
PARTS REQUIREMENTS
Stock Vehicles: Updated OG Supplements for stock vehicles are being mailed to dealerships the week of October 24, 2012. The package will be sent to the attention of the service manager with a bright orange label that says “Field Service Action 12L09 – Owner’s Guide Supplements”.
Sold Vehicles: Dealer action is NOT required for sold vehicles. Updated OG Supplements are being mailed directly to customers of the affected vehicles.
Ordering Instructions for Additional Owner’s Guides
A small quantity of replacement OG Supplements have been set aside at the Special Service Support Center. A VIN number will be required for each OG Supplement ordered. To order an additional OG Supplement, contact the Special Service Support Center at 1-800-325-5621.
DEALER PRICE
Dealers will not be charged for additional OG Supplements ordered for this program.
October 2012
Special Field Action 12L09
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number: 12345678901234567
It has come to our attention that the Owner’s Guide Supplement for your vehicle, with the Vehicle Identification Number shown above, contains incorrect engine spark plug gap specifications. We apologize for this inconvenience and want to correct this condition. Our commitment is to provide you with the highest level of service and support.
| What is the issue? | On your vehicle, the Owner’s Guide Supplement contains an incorrect spark plug gap specification. The correct spark plug gap specification is 0.033 – 0.037 inches (0.85 – 0.95 mm). The spark plugs installed in your engine at the factory meet the correct gap specification. However, if the gap on these spark plugs is changed, or new spark plugs are installed and the incorrect gap specification is used, it may result in detonation (spark knock) and/or misfire which could cause engine damage. |
| What should you do? | Enclosed please find an Updated Owner’s Guide Supplement for your vehicle, containing the corrected spark plug gap specification. Please remove and discard your original Owner’s Guide Supplement and replace it with the one included with this letter. |
| What if you no longer own this vehicle? | If you no longer own this vehicle, and have an address for the current owner, please forward this letter and Owner’s Guide Supplement to the new owner.
You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner. |
| Can we assist you further? | If you have questions or need further assistance, please contact your dealership’s Service Manager.
If you still have concerns, please contact the Ford If you wish to contact us through the Internet, our address is: www.Fordowner.com. |
Thank you for your attention to this important matter.
Sincerely,
Ford Customer Service Division
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